เงื่อนไขการค้นหา

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Fast Learner, Service-Minded, .NET, Thai, English

ประเภทงาน:

งานประจำ

• วุฒิการศึกษา: ปริญญาตรีขึ้นไป.
• สาขาวิชา: สาขาเทคโนโลยีสารสนเทศ, วิทยาการคอมฯ และสาขาอื่น ๆ ที่เกี่ยวข้อง.
• เพศ: ทุกเพศ.
• อายุ: 22 ปีขึ้นไป.
• ประสบการณ์: 0 - 10 ปี.
• มีบุคลิกภาพดี สามารถทำงานเป็นทีมได้ และมีความรับผิดชอบสูง.
• มีความขยัน ตั้งใจ อดทน และมีทัศนคติที่ดีต่อบริษัท.
• มีความกระตือรือร้น รักการเรียนรู้สิ่งใหม่ ๆ และสนใจเทคโนโลยี.
• มีความรู้ความเข้าใจเกี่ยวกับการ Scalable Applications.
• มีประสบการณ์ในการพัฒนาโปรแกรมติดต่อฐานข้อมูล เช่น MySql, Oracle, SQL Server เป็นต้น.
• หน้าที่และความรับผิดชอบ (Responsibility) (มีพี่ๆ สอนงานให้).
• ดำเนินการแก้ไข หรือให้คำแนะนำเพื่อแก้ปัญหาเบื้องต้นรวมถึงให้บริการตามคำร้องของผู้ใช้งานระบบสารสนเทศ.
• ดำเนินการแก้ไขโปรแกรมให้สามารถใช้งานได้อย่างมีประสิทธิภาพ.
• งานอื่น ๆ ตามที่ได้รับมอบหมายเพิ่มเติม.
• จัดทำรายงานประจำเดือนเกี่ยวกับจำนวนปัญหา หรือคำร้องขอที่ได้รับในแต่ละเดือน.
• ทำงานที่สำนักงานของลูกค้า (ศูนย์ราชการ แจ้งวัฒนะ).

ประเภทงาน:

งานประจำ

• สนับสนุน วิเคราะห์ และแก้ไขปัญหาเบื้องต้นที่เกี่ยวกับซอฟต์แวร์.
• นำเสนอการออกแบบ หรือแก้ไขปรับปรุงระบบสารสนเทศ โดยการวิเคราะห์ความต้องการทางธุรกิจ และระบุความต้องการของผู้ใช้งานเบื้องต้น เพื่อให้ทีมพัฒนาระบบมาดูแลในเรื่องของการพัฒนาระบบต่อไป.
• ช่วยในการทดสอบโปรแกรมระบบก่อนดำเนินการติดตั้งจริง รวมทั้งช่วยเตรียมแผนการติดตั้งและฝึกอบรมพร้อมจัดทำเอกสารคู่มือ.
• ช่วยบริหารจัดการการเปลี่ยนแปลง พิจารณาผลกระทบทางธุรกิจของการนำระบบสารสนเทศมาใช้งานในสภาพแวดล้อมทางธุรกิจในปัจจุบัน นำเสนอแผนในการช่วยให้การเปลี่ยนแปลงเป็นไปอย่างราบรื่น เช่น แผนการติดตั้งโปรแกรม แผนการฝึกอบรม เป็นต้น.
• พิจารณาผลกระทบทางธุรกิจของการนำระบบสารสนเทศมาใช้งานในสภาพแวดล้อมทางธุรกิจในปัจจุบัน.
• สอนและแนะนำเจ้าหน้าที่บริการสารสนเทศ และเจ้าหน้าที่บริการสารสนเทศอาวุโส.
• ปริญญาตรีด้านวิทยาการคอมพิวเตอร์, คอมพิวเตอร์ธุรกิจ, เทคโนโลยีสารสนเทศ หรือ สาขาที่เกี่ยวข้อง.
• มีประสบการณ์ในงานบริการด้านสนับสนุนโปรแกรมระบบบัญชี ระบบขาย หรือระบบ software อื่นๆ อย่างน้อย 5 ปี.
• มีทักษะการสื่อสารที่ดีและมีประสบการณ์ในการบริหารความเปลี่ยนแปลง.
• สามารถติดตั้ง OS Software และมีความรู้เกี่ยวกับการติดตั้ง device driver ต่างๆให้กับเครื่อง computer ได้.
• มีความรู้พิ้นฐานทางเกี่ยวกับขบวนการทางธุรกิจ เช่น ระบบบัญชี, ระบบการเงิน, ภาษีอากร, ระบบงานขาย, ระบบจัดซื้อ, ระบบการวางแผนการผลิต, ระบบโลจิสติก.
• สามารถวิเคราะห์ แก้ปัญหาและให้คำปรึกษาเกี่ยวกับระบบ/ขั้นตอนการทำงานได้.
• สามารถสื่อสารให้ผู้ใช้รับรู้ถึงปัญหาที่ระบบส่วนกลาง หรือระบบงานที่เกี่ยวข้องที่อาจจะมีผลต่อการทำงานของผู้ใช้ที่หน้างาน.
• Contact Information K. Nanchanok Ratsamesuntarangkul
• Email: nanchanok.r @thaibev.com
• Company name: DIGITAL AND TECHNOLOGY SERVICES CO., LTD.
• Working Location and address: F.Y.I Center 2525 Rama IV Rd, Khlong Tan, Khlong Toei, Bangkok 10110
• MRT QSNCC Station Exit 1.

ทักษะ:

Cost Estimation

ประเภทงาน:

งานประจำ

Short Description Work as part of a team to deliver appropriate solution to the business in terms of business and system analysis to meet project requirements. Work on project to meet project objectives on time and agreed quality standards. Bridge the gap between business users and solution architects. Gather, define, document, and translate high level business requirements to come up with cost estimation, project plan, and detailed functional specifications with proper sign-off process. Undertake the analysis of system problems, identify impacts and propose solutions that meet wit ...

ทักษะ:

Fast Learner, SQL, English

ประเภทงาน:

งานประจำ

• Control providing support to IT solution and application in terms of development mobile and web-based application, in order to support IT functions, satisfy customer needs, and ensure effective business operations aligning with goals, objectives, and policies.
• Key Roles and Responsibilities.
• Support POS systems.
• Support operational incident raises through service desk team and perform troubleshooting.
• Lead the investigation and analysis of issue's or incident's root cause, short-term/long-term solutions.
• Continuously improve productivity of support.
• Coordinate with related parties to perform the activities.
• Bachelor's Degree in Computer Science/ Statistic / Information Technology or related fields.
• At least 2 years' experience in related area.
• Have skill on SQL statement (Query, Stored procedure, Function) will be advantage.
• Systematic thinking, proactive, self-motivated, fast learner and willing to contribute and work as a team.
• Ability to work on multiple tasks/projects and prioritize tasks or projects.
• Interpersonal and customer relation skills.
• Able to communicate in English will be advantage.
• Additional Information.
• Able to work in shift.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Architecture, Netsuite, Oracle, Linux, Scrum, UNIX, SAP, ERP, SQL

ประเภทงาน:

งานประจำ

• 4+ years of Application/System Support experience in enterprise environments.
• Strong experience in incident management, troubleshooting, and SLA-driven support operations.
• Proficiency in SQL for data validation, analysis, and troubleshooting.
• Working knowledge of Linux/Unix, including log analysis and system troubleshooting.
• Understanding of APIs, integrations, and application-to-system dependencies.
• Familiarity with IT infrastructure (servers, networks, databases) and monitoring tools.
• Experience conducting Root Cause Analysis (RCA) and implementing preventive actions.
• Strong communication, stakeholder management, and ITIL-based service management skills.
• Preferred Skills and Experience.
• Experience supporting ERP/enterprise applications (SAP, Oracle EBS, PeopleSoft, NetSuite, Infor, Unit4, etc.).
• Familiarity with application modernization tools and initiatives (e.g., CAST).
• Experience working in Agile/SCRUM and DevSecOps environments.
• Understanding of application architecture, middleware, integrations, and databases.
• Exposure to cloud platforms such as AWS, Azure, or Oracle Cloud.
• Experience with application deployments, releases, and change management.
• Ability to support risk assessment, mitigation planning, and remediation activities.
• Strong collaboration skills with cross-functional teams, vendors, and business stakeholders.
• Being You.
• The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging being a valued, respected, trusted member of the team is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
• What You Can Expect.
• Your career with us isn't just a job it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health because we know that when you feel your best, you do your best.
• From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
• We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
• We want you to thrive here and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
• Get Referred!.
• If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

SAP

ประเภทงาน:

งานประจำ

• Plan, monitor and deliver scoped systems modules and functionality meeting quality benchmarks for ERP support.
• Resolving customer-reported incidents through systematic analysis.
• Executing unit and integration testing activities.
• Managing SD module Configuration, modification, implement, support, Process Chain.
• Advising on process improvements based on business understanding.
• Root cause analysis and solution implementation.
• Proactive user support to minimize business disruption.
• Facilitating knowledge transfer and continuous enhancement.
• Bachelor's degree in Computer Science, Commerce/Business, Computer Engineering, IT, or related disciplines.
• Minimum 3+ years in SAP Module SD roles.
• Full cycle implementation/upgrade project experience preferred.
• Core Competencies.
• Fluency in English, both written and spoken.
• Strong communication and customer relationship abilities.
• Analytical and problem-solving expertise.
• Self-directed work approach with proactive engagement.
• Willingness to travel within the country.
• Understanding business processes relevant to Finance, Logistics, Sales and Distribution, and Service sectors.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Software Development, Microsoft Office, Service-Minded, Power point

ประเภทงาน:

งานประจำ

• Receive and manage support requests, incidents, and inquiries from end users through email, phone, ticketing systems, or other communication channels.
• Investigate, troubleshoot, and identify root causes of application or system issues, including collecting logs, screenshots, and relevant supporting information for further analysis.
• Coordinate and follow up with Developer and related teams to ensure issues are resolved within the agreed SLA timeline.
• Escalate unresolved or critical incidents to the appropriate teams and monitor progress until closure.
• Track, monitor, and summarize Man-Day (MD) utilization and remaining allocation for projects or support activities.
• Prepare incident reports, issue summaries, operational reports, and presentation materials for internal stakeholders and management review.
• Work closely with Development Leads and Project Managers to support project operations, issue tracking, deployment coordination, and maintenance activities.
• Verify system functionality after deployment, bug fixes, or maintenance activities to ensure systems are operating correctly.
• Maintain and update support documentation, user guides, FAQs, troubleshooting guidelines, and operational procedures.
• Ensure compliance with company policies, security guidelines, and operational procedures during support activities.
• Support ad-hoc operational tasks and other assignments related to application support and project coordination.
• Minimum 1-3 years of experience in Application Support, Helpdesk Support, IT Support, or related roles.
• Experience using ITSM / Issue Tracking Tools such as Jira, Odoo, Request Tracker (RT), or related systems.
• Proficient in Microsoft Office applications, especially Microsoft Excel, Word, and PowerPoint for reporting, documentation, and presentation purposes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good coordination and communication skills with both technical and non-technical stakeholders.
• Ability to manage multiple tasks and work effectively under pressure in a fast-paced environment.
• Basic understanding of software development lifecycle, databases, APIs, or middleware is an advantage.
• Ability to work flexible hours, shifts, weekends, or holidays when required.
• Service-minded attitude with strong ownership and responsibility.
• Willingness to learn new technologies and continuously improve technical knowledge.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Software Development, Windows Server, Automation, Python, Oracle, Apache, VMware, Linux, SQL, GIS

ประเภทงาน:

งานประจำ

• Act as the single point of contact (SPOC) for back-office users, handling incoming tickets via ITSM and calls through the central App Support Hotline [Ext. 7777]..
• Monitor application health, alert dashboards, and server resources; perform initial troubleshooting, and execute standard remediation according to SOPs.
• Log and document all issues in the ITSM system with high accuracy, ensuring proper categorization and routing to support >90% triage precision.
• Escalate unresolved or critical incidents (P1/P2) immediately to the Software Development Team Leader, SRE, or Server teams using the defined escalation protocols.
• Assist in testing application updates, system patches, and rollback procedures under the change management guidelines.
• Create and maintain technical runbooks, troubleshooting guides, and knowledge base articles, utilizing AI.
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• 1-3 years of experience in Application Support, IT Helpdesk, Technical Support, or Operations roles. (Highly motivated fresh graduates are also welcome to apply).
• Familiarity with ITSM ticketing tools (preferably ManageEngine or Jira Service Desk).
• Ability to work under pressure, manage multi-tasking demands, and resolve user issues with a strong customer-service mindset.
• Strong problem-solving, analytical, and logical-thinking skills.
• Good team contributor who communicates technical issues clearly and collaborates effectively with cross-functional teams.
• Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง.
• Basic Database & Queries: Ability to write and run basic SQL queries (MS-SQL, Postgre, or Oracle) for investigation and data extraction.
• Infrastructure Basics: Basic knowledge of Windows Server, Active Directory, Linux CentOS/RedHat, and virtualization (VMware).
• System Monitoring & Transfer: Familiarity with file transfer protocols (SFTP/FTP), GoAnywhere, Apache Airflow and system monitoring tools (metrics, logs, alerts).
• Financial Business Flow: Basic understanding of securities trading lifecycle, mutual funds, or back-office batch processing.
• Automation Basics: Basic scripting skills (Python, PowerShell, or Bash) is a strong advantage.
• Apply now ".

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Architecture, Postgre SQL, Spring Boot, MySQL, English

ประเภทงาน:

งานประจำ

• Provide 24-hour response to operational failures of the bank's core banking system, covering business anomalies in application systems (e.g., deposit, loan, report, and document systems) and infrastructure anomalies (e.g., cloud services, databases, and networks);.
• Conduct real-time monitoring of system issues and respond promptly; escalate issues to the subsequent handling process in a timely manner, and assist in extracting logs and data required for issue analysis;.
• Upon receiving the bank's MA support request, initiate the response process within 15 minutes, and quickly complete preliminary localization through troubleshooting of abnormal phenomena, log analysis, and data verification;.
• Cooperate efficiently with the bank to resolve Serv1 or Serv2-level system issues;.
• Prepare detailed incident reports, and accurately communicate the results of root cause analysis to the bank and support teams;.
• Organize the MA processes of the core system, iteratively update the MA support manual, and ensure the implementation of standardized MA practices.
• A bachelor's degree or above, majoring in computer science, software engineering, or related fields.
• Have in-depth familiarity with the application architecture of the bank's core systems, master relevant knowledge of cloud environment operation and maintenance, and possess professional knowledge of IT Service Management (ITSM) best practices.
• Have excellent written and verbal communication skills, and be able to convey complex information clearly and concisely. Thai or English communication skills are required (candidates who can speak Chinese will be given priority).
• Recognize and accept the 24-hour, 7-day shift system, and be able to adapt to night shifts and holiday duty (each shift includes 30-minute shift-handover time).
• Have strong coordination and organizational abilities, and be able to manage multiple tasks efficiently and prioritize them clearly.
• Be familiar with the Spring Boot framework and have Java coding and development capabilities.
• Be familiar with the access operations of mainstream databases (MySQL, PostgreSQL), and have the ability to optimize SQL, tune performance, and optimize batch tasks.
• Be proficient in mainstream development tools such as Eclipse and IntelliJ IDEA, be skilled in using version management tools such as Git and SVN, and log management and analysis tools such as Kibana.
• Be able to work stably in Thailand for a long time, have good self-learning ability, and be able to quickly adapt to business and technological updates.

ประเภทงาน:

งานประจำ

• Lead the Charge: Act as the key expert for resolving complex technical issues across our digital platforms, including Web, Mobile, AI, and Data Analytics.
• Own the Solution: Drive the entire incident lifecycle from initial diagnosis and root cause analysis to implementing long-term preventative fixes, ensuring all issues are resolved within SLA.
• Analyze and resolve production issues and data and execute queries to correct data, highly complex business requirements, and request (bug, support, modification, enhan ...
• Prioritize for Impact: Strategically manage and prioritize incidents, enhancements, and user requests to align with critical business goals.
• Document issue summary, Communicate with stakeholders on a regular basis with status reports.
• Provide data preparation, update master data, and configuration.
• Ensure the production environment: Proactively monitor our application production environments to guarantee system health, stability, and readiness.
• Assist in new implementations, installations, upgrades, and migrations of systems.
• Assist in the rollout of existing applications.
• Attain good levels of feedback with business users and internal stakeholders.
• Communicate with stakeholders on a regular basis with status reports.
• Escalate or delegate issues in a timely manner if needed.
• Coordinate testing as needed for support.
• Provide training to users and team.
• Be a central point of contact for production application support on assigned applications.
• Follow up with the development team, users, and perform testing until incidents are closed.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Software Development, Automation, Oracle, Apache, VMware, Linux, SQL, GIS

ประเภทงาน:

งานประจำ

• Lead, mentor, and manage the Application Support squad (3 Junior engineers), ensuring high morale, optimal performance, and continuous skill development.
• Design and maintain the Shift Roster (Onshore/Offshore Day Shifts and Night Batch Specialist Shifts) with clear daily handover checklists to guarantee 24/7 coverage.
• Establish and govern clear Service Demarcation Lines and handoff points between App Support, Helpdesk, Software Development,SRE and Server teams, eliminating duplicate efforts.
• Manage the implementation and optimization of ITSM, ensuring robust processes for Incident, Problem, Change and Service Request modules.
• Partner with the Bank's IT team to implement API-level Ticket Bridging maintaining a target ticket assignment accuracy of >90%.
• Serve as the primary escalation point for application issues; cooperate with Incident Manager and Technical Teams in the "War Room" during P1/P2 incidents to rapidly restore systems and achieve SLA targets (Downtime 90%.
• Serve as the primary escalation point for application issues; cooperate with Incident Manager and Technical Teams in the "War Room" during P1/P2 incidents to rapidly restore systems and achieve SLA targets (Downtime < 4.32 mins/month).
• Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง.
• System & Application Knowledge: Familiarity with core financial systems (CIS, ESS, SBL, MFET, GIS, SAXO, Front IFIS).
• Tech Stack Literacy: Good understanding of Windows/Linux servers, Active Directory, VMware virtualization, SQL databases (MSSQL, Oracle and Postgre), SFTP protocols, GoAnywhere, Apache Aitflow,.
• Core ITSM Administration: ITSM configuration, ticket routing rules, and API integrations.
• Operations & Batch Control: Knowledge of Batch scheduling, automation tools, and transaction logs processing.
• Analytical Skills: Root Cause Analysis (RCA) and Incident Trend analysis.
• Apply now ".

ทักษะ:

SAP

ประเภทงาน:

งานประจำ

• POS Sales Monitoring to SAP (Interface).
• Check SAP&POS, Check dup, Check Status DO, Check FI Doc.
• ดึงรายงาน P&L by site T-code GRR3.
• Co-Ordinate with User to support UAT new & change Program, Business Transaction on SAP QAS.
• Daily support Issue SAP MM & SD Module.
• Update Business place on SAP.

ทักษะ:

Electronics, Automation

ประเภทงาน:

งานประจำ

The company, founded in 1988, is one of the leading producers in the world for power and thermal management solutions. Delta is also a major regional player in several product segments including industrial automation, displays, and networking. As an energy-saving solutions provider with core competencies in power electronics and innovative research and development, Delta's business categories include Power Electronics, Automation, and Infrastructure.

ทักษะ:

English

ประเภทงาน:

งานประจำ

Note: - Candidate must be authorized to work in Thailand without sponsorship. - 5 days' work week - Onsite based in our office near Phetchaburi MRT - Business-level English proficiency required (written and spoken) As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees', providing seamless end-to-end services and friction less on-site technical support ensuring productivity remains secure and uninterrupted. Amazon's ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our em ...

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Accounting, Oracle, English

ประเภทงาน:

งานประจำ

• Coding, test, and support programs.
• Coordinate with clients in projects, analyze user requirements, perform program and database design, and creates functional / technical specifications.
• Gathering requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Documents user requirements and tests issues in the respective module to re-create applications issues or determine whether new user requirements can be met through existing application functionality or requires customizations.
• Bachelor's degree or higher in Computer Sciences or other related fields.
• 3 years experience in program development using Oracle tools in Oracle Applications customizations.
• Hands-on programming experience and proven knowledge in Financial or Accounting system.
• knowledge of Financial module (AP,AR,FA,GL).
• Experience as a member of a team performing an Oracle Implementation.
• Excellent command in English skills.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Teamwork, Linux

ประเภทงาน:

งานประจำ

• The IT Service Desk & Manufacturing Application Support Analyst (Tier 1) serves as the first point of contact for IT service requests, incident management, operational monitoring, and manufacturing application support. The role is responsible for ensuring the availability and stability of IT services and manufacturing systems through proactive monitoring, timely incident resolution, effective communication, and escalation management.
• Serve as the first point of contact for IT incidents, service requests, and user inq ...
• Manage incidents throughout their lifecycle, including logging, troubleshooting, escalation, follow-up, and closure in accordance with ITSM processes and SLAs.
• Monitor critical IT infrastructure, manufacturing applications, and system alerts to ensure service availability and business continuity.
• Perform routine operational checks, monitor scheduled jobs, and support incident recovery activities.
• Provide first-line support for manufacturing applications and assist users in resolving common operational issues.
• Execute predefined operational procedures, validate service restoration, and escalate unresolved issues to specialized support teams.
• Respond to critical incidents and coordinate with infrastructure, network, server, database, and application support teams to minimize business impact.
• Maintain accurate documentation, operational reports, monitoring records, and knowledge base articles to support continuous service improvement.
• Support 24x7 manufacturing operations environment.
• Rotational shift work required.
• Participation in on-call support and incident response activities as assigned.
• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• 3-5 years of experience in IT Service Desk, IT Operations, Application Support, or Technical Support.
• Experience supporting manufacturing or semiconductor environments is an advantage.
• Knowledge of IT Service Management (ITIL) principles and ITIL-based service desk tools (e.g., ServiceNow).
• Understanding of Incident, Request, Problem, and Change Management processes.
• Basic knowledge of Windows, Linux, and networking technologies (TCP/IP, DNS, DHCP, LAN/WAN).
• Experience with system monitoring tools, operational support systems, and ticketing platforms.
• Strong customer service and user support mindset.
• Good communication, interpersonal, and stakeholder management skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to prioritize tasks and manage multiple activities in a fast-paced environment.
• Ability to work effectively in a manufacturing/24x7 operational environment.
• Strong teamwork, collaboration, and continuous improvement mindset.
• More information about NXP in Thailand.
• LI-e5f2.

ทักษะ:

Microsoft Office

ประเภทงาน:

งานประจำ

• Provide IT support to employees, internal departments, tenants, and relevant users both on-site and remotely.
• Troubleshoot and resolve issues related to computers, laptops, printers, scanners, and other IT equipment.
• Provide technical assistance and guidance on software, Microsoft Office, email, and other business applications.
• Receive, track, and document IT support requests and ensure timely resolution.
• Provide on-site support for urgent IT issues when required.
• Monitor and provide basic support for LAN, Wi-Fi, Internet, routers, and switches.
• Troubleshoot network and Internet connectivity issues.
• Provide support for POS systems, receipt printers, and related IT equipment used by tenants and business units.
• Perform basic monitoring and troubleshooting of CCTV systems to ensure proper operation.
• Install, configure, and maintain computers, laptops, printers, and other IT equipment.
• About you.
• Ability to provide IT support both on-site and remotely.
• Technical knowledge of computers, laptops, printers, scanners, and IT equipment.
• Knowledge of software, Microsoft Office, email, and business applications.
• Understanding of LAN, Wi-Fi, Internet, routers, and switches.
• Familiarity with POS systems and retail IT equipment.
• Basic knowledge of CCTV and access control systems.
• Experience with IT asset inventory management and software license monitoring.
• Ability to coordinate with IT vendors, ISPs, and external contractors.
• Strong documentation and record-keeping skills.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Teamwork, Linux

ประเภทงาน:

งานประจำ

• The IT Service Desk & Manufacturing Application Support Analyst (Tier 1) serves as the first point of contact for IT service requests, incident management, operational monitoring, and manufacturing application support. The role is responsible for ensuring the availability and stability of IT services and manufacturing systems through proactive monitoring, timely incident resolution, effective communication, and escalation management.
• Serve as the first point of contact for IT incidents, service requests, and user inq ...
• Manage incidents throughout their lifecycle, including logging, troubleshooting, escalation, follow-up, and closure in accordance with ITSM processes and SLAs.
• Monitor critical IT infrastructure, manufacturing applications, and system alerts to ensure service availability and business continuity.
• Perform routine operational checks, monitor scheduled jobs, and support incident recovery activities.
• Provide first-line support for manufacturing applications and assist users in resolving common operational issues.
• Execute predefined operational procedures, validate service restoration, and escalate unresolved issues to specialized support teams.
• Respond to critical incidents and coordinate with infrastructure, network, server, database, and application support teams to minimize business impact.
• Maintain accurate documentation, operational reports, monitoring records, and knowledge base articles to support continuous service improvement.
• Support 24x7 manufacturing operations environment.
• Rotational shift work required.
• Participation in on-call support and incident response activities as assigned.
• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• 3-5 years of experience in IT Service Desk, IT Operations, Application Support, or Technical Support.
• Experience supporting manufacturing or semiconductor environments is an advantage.
• Knowledge of IT Service Management (ITIL) principles and ITIL-based service desk tools (e.g., ServiceNow).
• Understanding of Incident, Request, Problem, and Change Management processes.
• Basic knowledge of Windows, Linux, and networking technologies (TCP/IP, DNS, DHCP, LAN/WAN).
• Experience with system monitoring tools, operational support systems, and ticketing platforms.
• Strong customer service and user support mindset.
• Good communication, interpersonal, and stakeholder management skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to prioritize tasks and manage multiple activities in a fast-paced environment.
• Ability to work effectively in a manufacturing/24x7 operational environment.
• Strong teamwork, collaboration, and continuous improvement mindset.
• More information about NXP in Thailand.
• LI-e5f2.

ทักษะ:

Good Communication Skills, Thai

ประเภทงาน:

ฝึกงาน

• LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others advancing Thai society together.
• Across 12-plus business units including OnDemand, Ignite, Skooldio, Learn Satit Pattana School, Crest School, and more we reach hundreds of thousands of learners every ...
• Join us and shape the next chapter of learning in Thailand.
• What You'll Drive.
• Assist in providing day-to-day technical support for user requests and troubleshooting.
• Help maintain the IT Asset Inventory and learn how to track hardware/software life cycles.
• Learn to diagnose, repair, or replace damaged hardware and assist in communicating with vendors for repairs.
• Gain hands-on experience in PC/Notebook builds, configuration, and software installation (Windows 10/11, MacOS, and Ubuntu).
• Learn the basics of Active Directory (AD) management, including account creation, maintenance, and distribution list setups.
• Assist users with remote access tools (VPN/VDI/RDP) and online meeting platforms like Google Meet and Zoom.
• Help update technical manuals regarding IT operations, procedures, and network schematics.
• Support the team in office movements (relocating IT equipment) and occasionally travel to other branches for on-site support.
• What You'll Bring.
• Currently pursuing a Bachelor's degree in Computer Science, Information Technology, or a related field.
• A strong interest in IT Infrastructure and a basic understanding of hardware, software, and networking.
• A proactive attitude with a willingness to learn how to diagnose and resolve technical issues.
• Good communication skills and the ability to interact professionally with employees at all levels.
• Open-mindedness and the ability to work effectively in a multicultural and diverse environment.
• A strong desire to help others and provide a positive "customer service" experience for internal staff.
• กระบวนการคัดเลือกครั้งนี้ ทางบริษัทฯ มีการนำระบบ AI มาช่วยวิเคราะห์ข้อมูลในบางขั้นตอน โดยมีฝ่ายทรัพยากรบุคคลเป็นผู้ควบคุมการดำเนินงาน กำกับดูแลทุกขั้นตอน และเป็นผู้ตัดสินใจในขั้นตอนสุดท้าย เพื่อให้การพิจารณาเป็นไปอย่างแม่นยำ และครอบคลุมทุกมิติ โดยข้อมูลของผู้สมัครทุกท่านจะไม่ถูกใช้เพื่อการเทรนด์โมเดล AI และจะถูกเข้าถึงเฉพาะภายในทีมทรัพยากรบุคคล และผู้จัดการหรือหัวหน้างานของต้นสังกัดที่รับสมัครเท่านั้น.
• บริษัทถือว่าท่านได้รับทราบข้อมูลในส่วนนี้แล้ว หากท่านได้ยื่นสมัครงานในตำแหน่งงานนี้ผ่านระบบ.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Network Infrastructure, System Administration, Procurement, Purchasing, English

ประเภทงาน:

งานประจำ

• We are looking for an IT Support Officer to join PULSE SILOM CO., LTD. in Bangkok. This is a full-time position based in Bangrak, Bangkok.
• In this role, you will be responsible for maintaining and supporting the company's IT infrastructure, including computer systems, networks, software, IT equipment, and related technologies. You will provide technical support to users across all branches, troubleshoot IT issues, coordinate with external vendors, and continuously improve IT processes to ensure smooth and efficient business operations.
• Provide technical support for hardware, software, network infrastructure, and IT equipment, assisting users both remotely and on-site.
• Install, configure, and maintain computers, office phones, printers, Microsoft 365, user accounts, internet services, and network devices to ensure all equipment is fully operational.
• Maintain the company's IT systems, including websites, CCTV systems, LED displays, access control systems, and access permissions for employees and executives.
• Manage user accounts, system access, software licenses, data backup, antivirus, and IT security in accordance with company policies.
• Coordinate with external vendors and support IT procurement activities, including obtaining quotations, comparing vendors, purchasing equipment, and following up on service delivery.
• Maintain IT asset inventory, oversee equipment allocation and returns, and ensure proper asset management.
• Prepare IT reports, maintain documentation, and develop or improve Standard Operating Procedures (SOPs) and other technical documents.
• Support IT projects and perform other duties assigned by the supervisor.
• What we're looking for.
• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• At least 2-3 years of experience in IT Support, Help Desk, System Administration, or a related role.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, computer hardware, software installation, and basic network troubleshooting.
• Experience supporting routers, switches, Wi-Fi, printers, CCTV systems, and other IT infrastructure.
• Good understanding of user access management, system backup, antivirus, patch management, and software license administration.
• Experience with cloud services, Google Workspace, or website administration will be an advantage.
• Able to communicate in English and read technical documentation, as well as write basic emails and reports in English.
• Strong analytical, problem-solving, communication, and coordination skills.
• Responsible, detail-oriented, and able to manage multiple tasks effectively.
• Apply Now & Join Our Team!.
• If you are passionate about technology, enjoy solving IT challenges, and are committed to providing excellent IT support, we would love to hear from you. Please submit your CV and any relevant certifications to join PULSE SILOM CO., LTD.