เงื่อนไขการค้นหา

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Good Communication Skills, Problem Solving, Service-Minded

ประเภทงาน:

งานประจำ

• Handle customer inquiries over the phone calls and emails that make available by the Bank.
• Manage and resolve customer issues occurred from using the Bank s products & services.
• Escalate customer s complaint, suggestion/feedback to related BU/SU.
• Equiped him/herself with up-to-date knowledge of the Bank s products, services, and servicing channels to be able to provide right information to the customers.
• Familiarize him/herself with the Bank s systems relating to servicing customers including banking systems, ticketing system, etc.
• Qualifiications:
• Bachelor's degree or higher (welcome new graduate).
• If have experience in Banking preferable.
• Have a service mind and talkative.
• Able to work in shift.
• Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Problem Solving, Service-Minded, English

ประเภทงาน:

งานประจำ

• Handle inbound and outbound calls in a professional and friendly manner, adhering to established scripts and guidelines.
• Assist customers with a wide range of inquiries, including account balance inquiries, transaction history, product information, and general banking queries.
• Identify customer needs and recommend appropriate banking solutions, such as savings accounts, credit cards, loans, or investment opportunities.
• Process customer requests, including address changes, statement requests, and account closures, while ensuring accuracy and compliance with banking regulations.
• Resolve customer complaints or issues by providing prompt and effective solutions, escalating complex cases to the relevant department when necessary.
• Stay up-to-date with the latest banking products, services, and industry trends to provide accurate and reliable information to customers.
• Meet individual and team performance targets, such as call quality, customer satisfaction, and average handling time.
• Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.

ประเภทงาน:

งานประจำ

กรุงเทพมหานครPostedPosted 8 days ago

ทักษะ:

Sales, English, Thai

ประเภทงาน:

งานประจำ

• Attractive opportunity for fresh graduates and young professionals with previous experience in hospitality, sales, customer service.
• Fast career development as the company is growing fast (20% per month) fueled by international investors' funding, which results in frequent new job openings.
• International work environment.
• Handle incoming customer requests via call in a friendly, empathic and effective manner.
• Take ownership in allocating clients to an appropriate sales.
• Manage and execute projects and administrative tasks, fast, reliable, and with attention to detail.
• At least Bachelor s degree.
• Very good written and spoken English and Thai skills, Chinese is a plus.
• Excellent interpersonal, communication and organizing skills.
• Available and flexible to work in an assigned shift.
• Working Time.
• 5 days/week. 80% Onsite.
• Morning Shift: 9am-6pm (including break).
• Afternoon Shift: 1pm-10pm (including break).
• Apply via DM or send an email to.
• Email: [email protected].
• Subject: Sales Coordinator (English Call Center) - [Your Name].
• Content: Please email your CV and answer the 2 questions below:
• What is your biggest strength/asset that you can bring to PropertyScout?.
• What is your English proficiency level level?.
• What are your salary expectations.

ประเภทงาน:

งานประจำ

กรุงเทพมหานครPostedPosted 8 days ago

ทักษะ:

Thai, English

ประเภทงาน:

งานประจำ

• Provide accurate, valid and complete information by using the right methods/tools and make sure that all interaction and transaction will be recorded in the system.
• Able to handle incoming chat/calls with relevant product inquiries when needed.
• Strong complaint handling skill and able to provide appropriate solutions and alternatives within the time limits to customers.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Bachelor's degree in related filed.
• At least 1 year experience in the role of customer service representative in call center of Financial, Business Banking or related fields will be advantage.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Professional phone voice and strong communication skills along with active listening.
• Excellent problem-solving.
• Able to work with under pressure.
• Good interpersonal, and teamwork skills.
• Good data entry and typing skills (English 45 words/minute, Thai 35 words/minute).
• Proficient in using Microsoft office.

ทักษะ:

Coordinate, Excel, Power point

ประเภทงาน:

งานประจำ

• Participate in Ambient Project and implementation efficiently.
• Provide requirements or solutions of SOP related to store operation improvement.
• Support initiative projects to analyze feasibility and store impact.
• Drive key success of store operation.
• Regularly monitor store operation performance.
• Manage store process efficiency.
• Coordinate with stakeholders and business partner to support sale performance and streamline operation process.
• Bachelors Degree in related field.
• 2 years experience in store operation improvement & process improvement.
• Strong at using Microsoft Excel & Power Point.
• Good at Communication & Coordination skill.
• Coordination.
• Communication.
• Analytical thinking.
• Problem solving.
• Lotus's
• Ek-Chai Distribution System Co., Ltd.
• Buengkum, Bangkok 10230, Thailand
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

ทักษะ:

ETL, SQL, Hadoop

ประเภทงาน:

งานประจำ

• Conduct meeting with users to understand the data requirements and perform database design based on data understanding and requirements with consideration for performance.
• Maintain data dictionary, relationship and its interpretation.
• Analyze problem and find resolution, as well as work closely with administrators to monitor performance and advise any necessary infrastructure changes.
• Work with business domain experts, data scientists and application developers to identify data that is relevant for analysis.
• Develop big data solutions for batch processing and near real-time streaming.
• Own end-to-end data ETL/ELT process framework from Data Source to Data warehouse.
• Select and integrate appropriate tools and frameworks required to provide requested capabilities.
• Design and develop BI solutions.
• Hands-on development mentality, with a willingness to troubleshoot and solve complex problems.
• Keep abreast of new developments in the big data ecosystem and learn new technologies.
• Ability to effectively work independently and handle multiple priorities.
• Bachelor degree or higher in Computer Science, Computer Engineering, Information Technology, Management Information System or an IT related field.
• 3+ year's experience in Data Management or Data Engineer (Retail or E-Commerce business is preferable).
• Expert experience in query language (SQL), Databrick SQL, PostgreSQL.
• Experience in BigData Technologies like Hadoop, Apache Spark, Databrick.
• Experience in Python is a must.
• Knowledge in machine/statistical learning, data mining is a plus.
• Experience in Generative AI is a plus.
• Strong analytical, problem solving, communication and interpersonal skills.
• Having good attitude toward team working and willing to work hard.
• Lotus's
• Ek-Chai Distribution System Co., Ltd.
• Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy.".

ทักษะ:

Coordinate, SQL, Problem Solving

ประเภทงาน:

งานประจำ

• Understand what stakeholders need, business analyze and design following requirement and transform to technical solution, and pass these requirements to the vender/developers.
• Communicate with Technical team to generate work pipeline, process timeline following targets.
• Coordinate with both stakeholders and the development team whenever a new feature or update is added to a project. This facilitates the collection of client feedback an ...
• Collaborate with QAs once the product is prepared, to test it among the users to know it s working capacity and quality by conducting UAT (user acceptance test) to determine whether or not the prototype meets the requirements of the project under consideration.
• Monitor and control application development.
• Support project and document report on Functional specification, High Level Design. specification and User Manual.
• Bachelor's Degree in Computer Science, Computer Engineer, IT or related fields.
• Minimum of 2-year experience as Business Analyst or System Analyst.
• Familiar with Web Application Design and Native Mobile Application should be advantage.
• Good Knowledge in SQL Server.
• Self-Motivated, Strong analytical & problem solving skills, conceptual thinking.
• Communication skills, be able to explain difficult concepts to non-technical users.
• Presentation skills.
• Project Management.

ทักษะ:

Compliance, English, Thai

ประเภทงาน:

งานประจำ

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls.
• Maintains confidentiality of the Bank s customers and data.
• Identifies and resolves customer issues and enquires received via calls completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness.
• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
• Ensure group compliance & control standards are observed and met in the execution of customers transaction requests.
• 2-4 years of relevant experience.
• Experience in Call Centre or Customer Service in Banking environment will be an advantage.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer service.
• Open to shift hours and weekends.
• Proficiency in English and Thai.
• Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank s policy.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Location: ZTE Office, Empire Tower.
• Level: Senior - Expert.
• Key Performance Indicators:
• Lead Pre-Sales for Pan-Net Cloud IaaS and PaaS offerings.
• Design the Commercial and Technical solutions based on customers needs.
• Overall responsibility: position will be located in Slovakia but will be responsible for pre-sales and sales on international level (primarily in Europe).
• Identify target customers and sales opportunities with the clients, engage with prospects to understand their business and technical challenges and map them to DT PN products and solutions.
• Translate Pan-Nets cloud and IaaS solutions and service offerings into meaningful business opportunities for the customers.
• Consult customers on how to transform their current workloads to the cloud using pan-net. cloud products.
• Create customer technical documentation and presentations that define the solution, develop sales documentation.
• Educate the customer and internal stakeholders on cloud native principles. Engage as subject matter expert on IaaS/PaaS solutions.
• Work closely with the sales team as well as other business partners in articulating solutions to customer.
• Gather technical requirements, develop cost effective design and solutions, and present to customers. Engage with solution teams, product managers and other functional teams in the company to deliver the best experience to the customer.
• Lead customer facing presentations, solution envisioning, and proof of concepts.
• Give product demonstrations and prepare compelling proposals to convey value proposition to customers. Identify and resolve technical questions.
• Lead and response to RFI, RFP, RFQ, RFx and proposal developments, close deals and manage contract negotiations.
• Promote the products and soulution at industry events, customer events and other venues.
• Education: University degree Master in computer science, telecommunications, economics or related fields.
• Professional knowledge, skills, know-how in the field & experience in the field:
• More than 5 years experience in field of activity.
• Hands-on experience with one or multiple public cloud offerings (AWS; GC, Azure).
• Practical experience in cloud adoption and cloud transformation.
• Ability to conduct live cloud product demonstration for customers.
• Experience with opensource tools for cloud adoption preferred (e.g. open stack, terraform, ansible,.).
• Experience with telco applications and their requirements for cloud migration preferred.
• Quick learner, ability to multi-task, and work with global distributed teams. Open to travel internationally.
• Excellent listening, negotiation and presentation skills, Excellent verbal and written communications skills.
• Experience in coordinating and managing in cross functional and international teams.
• Ability to manage stakeholders across hierarchies and communicate with the executive positions.

ทักษะ:

Microsoft Office, Excel, Thai, English

ประเภทงาน:

งานประจำ

• Responsible for requesting the Acquisition tracking for all Co-brand products.
• To Verify the Acquisition tracking data (all cobrand products).
• To manage and handle with complain cases from acquisition campaigns.
• Daily verify Enrollment file, Verification file, Mile sweep file of UOB KrisFlyer (KF).
• Handle cases of UOB KF, eg enrollment not success, mile sweep not success, questions from call center/branch on unsuccess cases.
• Handle acquisition stock.
• Bachelor's Degree or Higher in Marketing, Business Administration, or related fields.
• Minimum 3 - 5 year experience in the role of financial product management, or insurance product management.
• Well known in banking or fiancial products, espcially in Credit Card or Card products.
• Good command in both of Thai & English (spoken & written).
• Good in interpersonal skill.
• Procicient with Microsoft Office (advaced in Excel is a must).
• Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank s policy.

ทักษะ:

Assurance, Thai, English

ประเภทงาน:

งานประจำ

• Maintain and develop internal support and call center quality standards
• Review a subset of support agents conversations (calls, emails, chat, etc.).
• Assess support interactions based on internal standards.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Analyze all customer service metrics (e.g. CSAT, SLA) and how the support team s performance affects those KPIs.
• Help agents improve their performance with specific instructions and constant support.
• Monitor customer service performance on the agent and team level.
• Report support team s performance to higher-ups.
• Contribute to the team culture in a positive manner.
• 1 - 2 years experience in the customer service space.
• Fully fluent in Thai and English.
• Able to work on a flexible 5-on 2-off work schedule.
• In-depth understanding of industry standards and company policies.
• Good customer, procedure focus, and detail-oriented.
• Strong analytical and problem-solving skills.
• Meticulous and diligent attributes.
• Great team player with the ability to work with others (compromisation).
• Proven track record of analytical skills.
• Great people skills and ability to communicate (negative) feedback.
• Problem-solving capabilities to create meaningful strategies to improve support quality.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Accounting, Taxation

ประเภทงาน:

งานประจำ

• ควบคุมดูแลการให้บริการข้อมูลลูกค้าผ่านช่องทางต่างๆ เช่น ทางโทรศัพท์ อีเมล หรือ แชททางออนไลน์เพื่อให้บริการลูกค้าของบริษัท 2.ช่วยเหลือลูกค้าในการตอบคำถาม ข้อร้องเรียน และคำขอที่เกี่ยวข้องกับผลิตภัณฑ์/บริการ
• บันทึกการโต้ตอบกับลูกค้าในฐานข้อมูลการบริการลูกค้า
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• ค้นคว้าและหาวิธีแก้ปัญหาสำหรับคำถามของลูกค้า 9. ให้ข้อเสนอแนะแก่ผู้บริหารเกี่ยวกับปัญหาและแนวโน้มการบริการลูกค้า.
• คุณสมบัติ 1.เพศ หญิง 2.อายุ 23 ปีขึ้นไป 3.วุฒิการศึกษาระดับปริญญาตรีขึ้นไป ทางด้านบริหารธุรกิจ เศรษฐศาสตร์ รัฐศาสตร์ เทคโนโลยีสารสนเทศหรือสาขาอื่นที่เกี่ยวข้อง 4.มีประสบการณ์ในการทำงานทางด้านบริการข้อมูลลูกค้า (Call Center) อย่างน้อย 1 ปี ขึ้นไป จากธนาคาร สถาบันการเงิน หรือประกันภัย 5.มีความสามารถในการควบคุมดูแล วางแผนงาน ออกแบบขั้นตอนการปฏิบัติงาน ศูนย์การให้บริการข้อมูลลูกค้า ผ่านช่องทางต่างๆ ได้ ประกอบด้วย Call in Walk in รวมถึงช่องทาง Online Social Media 6.มีทักษะการบริการลูกค้าและทักษะในการสื่อสารที่ยอดเยี่ยม 7. มีความเชี่ยวชาญในการใช้คอมพิวเตอร์และโปรแกรมที่เกี่ยวข้อง 8.มีความสามารถในการจัดการสถานการณ์ที่ท้าทายของลูกค้าได้อย่างมีประสิทธิภาพ 9.มีทัศนคติที่ดี ใจเย็น สุภาพ และมีใจรักในการบริการ 10.มนุษย์สัมพันธ์ดี และสามารถทำงานร่วมกับผู้อื่นได้ดี 11.มีปฏิภาณไหวพริบ สามารถแก้ไขปัญหาเฉพาะหน้าได้ดี.
• ประกันสังคม.
• ประกันชีวิต.
• ประกันอุบัติเหตุ.
• กองทุนสำรองเลี้ยงชีพ.
• ยูนิฟอร์มพนักงาน.
• ท่องเที่ยวประจำปี.
• ปรับเงินเดือนประจำปี.
• อายุงานครบ 3 ปี (พาท่องเที่ยวต่างประเทศ).
• มีของหวานไอศครีม และ ขนม.
• อาหารกลางวัน ฟรี 1 มื้อ.
• เค้กวันเกิด.