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ที่มีคำว่า Guest Service Agent
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- Job Number26049434
- LocationFour Points by Sheraton Bangkok Sukhumvit 22, 30 Sukhumvit Road Soi 22, Bangkok, Central Thailand, Thailand, 10110
- ScheduleFull Time
- Located Remotely?N
- Position Type Non-Management
- POSITION SUMMARY.
- Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
- No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
- PREFERRED QUALIFICATIONS.
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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- Job Number26030491
- LocationJW Marriott Hotel Bangkok, 4 Sukhumvit Road Soi 2, Bangkok, Bangkok, Thailand, 10110
- ScheduleFull Time
- Located Remotely?N
- Position Type Non-Management
- POSITION SUMMARY.
- Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
- No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
- PREFERRED QUALIFICATIONS.
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment&trade. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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ส่งแจ้งเตือนงานใหม่ล่าสุดสำหรับGuest Service Agent
พนักงานบริการลูกค้า - รายละเอียดงานทั่วไปและหน้าที่
ภาพรวม:ตัวแทนบริการลูกค้ามีหน้าที่รับผิดชอบในการให้บริการลูกค้าที่เป็นเลิศแก่แขกในโรงแรมหรือสถานบริการอื่น ๆ พวกเขาเป็นจุดติดต่อแรกสำหรับแขกและมีหน้าที่รับผิดชอบในการดูแลแขกให้เข้าพักอย่างรื่นรมย์และสะดวกสบาย ตัวแทนบริการลูกค้าคาดว่าจะมีความรู้เกี่ยวกับโรงแรมและบริการของโรงแรม ตลอดจนพื้นที่ในท้องถิ่น
ความรับผิดชอบร่วมกัน:
• ทักทายและต้อนรับแขก
• ตอบคำถามและแก้ไขข้อร้องเรียน
• ให้ข้อมูลเกี่ยวกับบริการและสิ่งอำนวยความสะดวกของโรงแรม
• ดำเนินการเช็คอินและเช็คเอาท์
• จัดการธุรกรรมเงินสดและบัตรเครดิต
• แก้ไขปัญหาและข้อร้องเรียนของผู้เข้าพัก
• รักษาความสะอาดและจัดระเบียบบริเวณแผนกต้อนรับส่วนหน้า
• ตรวจสอบการปฏิบัติตามนโยบายและระเบียบปฏิบัติของโรงแรม
• ตรวจสอบกิจกรรมของผู้เข้าพักในล็อบบี้และพื้นที่สาธารณะอื่นๆ
• ช่วยเหลือในการจัดเก็บและเรียกค้นสัมภาระ
• ให้บริการเจ้าหน้าที่อำนวยความสะดวกแก่ผู้เข้าพัก
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