Job Responsibilities

Handle inbound calls, chats, and emails from customers, providing information about OPPO products, services, and promotions. Provide basic troubleshooting support for issues related to device usage, applications, and systems. Handle customer complaints and coordinate with relevant teams such as Service Centers, T2, and Logistics . Accurately and completely record customer cases in the WCSM system . Follow up on customer cases and provide customers with regular status updates. Deliver professional and courteous customer service while maintaining the required service quality standards. Communicate clearly, professionally, and politely with customers. Use basic computer programs such as Microsoft Word, Excel, and CRM systems . Previous experience in Call Center or Customer Service will be an advantage. Working schedule: 6 working days and 1 day off , including public holidays according to the schedule. Fixed working hours: 9:00 AM - 6:00 PM , with no overtime required .

Qualifications

Bachelor's degree in any field. Experience in Call Center, Banking Call Center, Customer Service , or a related industry. Good problem-solving skills and the ability to handle multiple tasks simultaneously. Flexible with working schedules and working hours. Passionate about customer service and helping customers. 1-2 years of experience in customer service, call center operations, or a related role. Experience in e-commerce, online marketplaces, or platform/app-based businesses will be an advantage. Excellent communication and interpersonal skills. Able to handle a high volume of customer interactions and work effectively under pressure. Strong problem-solving skills with a customer-focused mindset . Ability to communicate in English or Chinese will be an additional advantage.