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• Job Posting Location Bangkok
• Job Summary แนะนำสินค้าและบริการ AIS Fibre ผ่านช่องทางการขายต่างๆ
• Job Description แนะนำ Promotion "AIS Fibre" ที่เหมาะสมตามความต้องการของลูกค้า ให้ข้อมูลลูกค้าและนำเสนอขายสินค้า "AIS Fibre" อัพเดทข้อมูลข่าวสาร เกี่ยวกับผลิตภัณฑ์ให้กับลูกค้าที่มาใช้บริการที่ Shop Recruiter Manaskorn Siripraponrojana (มนัสกร ศิริประพนธ์โรจน์)

ประสบการณ์:

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• Own the consulting lead role for high priority clients among NIQ's identified top clients.
• Accountable for managing client relationship by working closely with the Analytic Insight and Customer Service team throughout process on analytics, client experience, or service model.
• Leads client relationship management throughout issue escalation in collaboration with internal stakeholders to ensure quality response to client.
• Client Engagement Model.
• Leads the Joint Business Plan process via identifying and aligning client business priorities to define the strategic service delivery elements with clear execution timeline and SMART objectives.
• Leads QBO and Client review process, focusing on service quality and ROI elements to refine the JBP and alignment with clients on a regular basis.
• Responsible for regularly updating internal client health tracker, ability to anticipate issues before they occur, bringing all CS functions and key partners together to act on/resolve issues.
• Accountable for Net Promoter Score (Client satisfaction survey) process & result, ensuring service quality meets client expectation, timely addressing client escalations.
• Discovering and Proposing.
• Work with Account Development team to include Service Model elements in contract renewal with clients from the planning stage.
• Responsible for identifying opportunities through day to day engagement and handling off to Account Development team for further stages.
• People Management.
• Establish high standards of performance and hold associates firmly accountable for meeting with those standards.
• Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards.
• Act as coach, guide and mentor to employees and contribute to succession plan for the team.
• Establish a strong team environment focused on exceeding internal and external client requirements.
• ABOUT YOU.
• You will lead a delivery team consisting of Analytics & Insights associates to ensure prompt delivery of service, ensure the quality of the data insight with actionable business recommendation, based on a deep understanding of client business and expertise across NielsenIQ solutions. You are expected to manage a strategic clients among NIQ's top clients.
• Min. Bachelor Degree.
• At least 3-5 years of experience in related field (client servicing in research agency, marketing consultant).
• A broad understanding of client sales and marketing issues.
• Knowledge of research techniques and methodologies would be an advantage.
• Basic level knowledge of statistical applications and systems as well as Microsoft Office applications is a must.
• Proven strong leadership skills.
• Excellent analytical skills.
• Excellent communication skills and presentation skills.
• An ability to work independently and in a team.
• Good interpersonal skills is a must.
• Fluent in English both written and verbal is a must.
• Additional InformationNielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary Nielsen data with other data sources to help clients around the world understand what's happening now, what's happening next, and how to best act on this knowledge. We like to be in the middle of the action. That's why you can find us at work in over 90 countries, covering more than 90% of the world's population. For more information, visit www.niq.com.
• NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
• About NielsenIQ.
• NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what's happening now, what's happening next, and how to best act on this knowledge. We like to be in the middle of the action. That's why you can find us at work in over 90 countries, covering more than 90% of the world's population. For more information, visit www.niq.com.
• NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

ประสบการณ์:

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ประเภทงาน:

งานประจำ

• Accountable for managing client relationship by working closely with the Analytic Insight and Customer Service team throughout process on analytics, client experience, or service model.
• Leads client relationship management throughout issue escalation in collaboration with internal stakeholders to ensure quality response to client.
• Client Engagement Model.
• Leads the Joint Business Plan process via identifying and aligning client business priorities to define the strategic service delivery elements with clear execution timeline and SMART objectives.
• Leads QBO and Client review process, focusing on service quality and ROI elements to refine the JBP and alignment with clients on a regular basis.
• Responsible for regularly updating internal client health tracker, ability to anticipate issues before they occur, bringing all CS functions and key partners together to act on/resolve issues.
• Accountable for Net Promoter Score (Client satisfaction survey) process & result, ensuring service quality meets client expectation, timely addressing client escalations.
• Discovering and Proposing.
• Work with Account Development team to include Service Model elements in contract renewal with clients from the planning stage.
• Responsible for identifying opportunities through day to day engagement and handling off to Account Development team for further stages.
• People Management.
• Establish high standards of performance and hold associates firmly accountable for meeting with those standards.
• Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards.
• Act as coach, guide and mentor to employees and contribute to succession plan for the team.
• Establish a strong team environment focused on exceeding internal and external client requirements.
• ABOUT YOU.
• You will lead a delivery team consisting of Analytics & Insights associates to ensure prompt delivery of service, ensure the quality of the data insight with actionable business recommendation, based on a deep understanding of client business and expertise across NielsenIQ solutions. You are expected to manage a strategic clients among NIQ's top clients.
• At least 6-10 years of experience in related field (client servicing in research agency, marketing consultant).
• A broad understanding of client sales and marketing issues.
• Knowledge of research techniques and methodologies would be an advantage.
• Basic level knowledge of statistical applications and systems as well as Microsoft Office applications is a must.
• Proven strong leadership skills.
• Excellent analytical skills.
• Excellent communication skills and presentation skills.
• An ability to work independently and in a team.
• Good interpersonal skills is a must.
• Fluent in English both written and verbal is a must.
• Additional Information
• About NielsenIQ.
• NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what's happening now, what's happening next, and how to best act on this knowledge. We like to be in the middle of the action. That's why you can find us at work in over 90 countries, covering more than 90% of the world's population. For more information, visit www.niq.com.
• NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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• Responsible to modern trade sales performance (both sale in & sale out), merchandising, promotion, personal (recruitment, training, controlling), as set target and budget in responsible area/account
• A Typical Day
• Manage area/ account to achieve sales target
• Keep looking for opportunities to expand business in area/account in responsibility
• Direct and control Promoter operation for the company's policies
• Expand market size and market share in responsible area/account
• Forecast monthly report in order to keep the right stock preparations
• Have meeting with other departments for communicate sales problem, feedback and competitors activities
• Keep responsible merchandising to reach brand image of company
• Who You Are
• Bachelor's Degree in Business or other relevant disciplines
• 3 - 5 years experiences in sales as key account management in Modern Trade Channel
• Experiences in T&C agreement review as well as working closely with PC
• Having English proficiency skill
• Strong communication ability (both written and spoken)
• Computer literacy (MS Office).
• LI-PT1.

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• This is HRBP/ HR Generalist working scope. The role will be responsible for the support and execution of essential Learning & Development programs managed by APAC and execution in the country. End to end managing for Organizing On-boarding program/ Orientation for new hires as well as Training plan conducting and monitoring. Reporting to HRBP Manager Thailand.
• A typical day:-
• Learning and Development:
• Representative of country to connect with APAC & MEA Learning & Development
• Mainly being responsible for Training Needs Analysis to develop Learning Calendar for a year.
• Conducting necessary analysis to come up with recommendations for learning initiatives.
• Sourcing training service agency to generate training contents and follow up on the process to develop training programs.
• Organizing training classes upon planned including logistics arrangement and procurement process (projectors, boards, clipboards, audio-visual equipment).
• Participate as the instructor in internal training.
• Maintain training records and other related documents of the employees.
• Organizing On-boarding program/ Orientation for new hires.
• Coordinating with HR Share Services team, HRBP, and other departments to generate contents and frequently updating orientation classes.
• Conducting On-boarding program for new hires as planned included promoter.
• Training plan conducting and monitoring
• Conducting and monitoring Soft skills programs as required to execute in the country.
• Designing and preparing Learning and Development communication as well as training materials.
• Supporting HRBP Manager and Training & Development APAC team in projects that support the delivery of Learning & Development.
• Assist to Manager in budget and expense controlling for Learning and Development.
• Training data management, record and reporting as required.
• Dealing with government as related and comply with training legal requirements to prepare and summary training information and submit to skill development fund.
• Others
• TalentOne data management
• Who you are:
• Bachelor Degree preferably Human Resources, Business Management or related field. Master Degree is a plus.
• At least 5+ years full-time HR experiences especially L&D, training or HR generalist experience.
• Experience in all HR functions, especially in OD will be advantage.
• Expert communication skills and good training skills.
• Team player with ability to work with various stakeholders & levels of employees/manage level.
• Strong knowledge of HR systems implementations or e-learning skill.
• Proactive initiative and communication style.
• Excellent relationship-building skills and Ability to work independently and meet deadlines.
• Good English proficiency.
• LI-PT1.

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• Ensure CHANEL is well present in department store environment.
• Responsible for standalone boutique and counter animation per marketing calendar. Ensure whenever are not covered by guidelines, to make the necessary suggestions to regional VM in creative manner.
• Get validation from regional team on transparency and planogram of product launch such as visual choice and cropping.
• Simplified local guideline for BA to follow in launching campaign.
• Good source of vendor and specialist including skills to develop local production quality, knowledge, sourcing for alternative when there is limitation.
• Be a champion of understanding global & regional guideline for assigned product category. Ensure to keep track of information, share visual/ animation assets, color proof, local production prototype to the team.
• Conduct regular store visit to ensure POS has the correct implementation and keep abreast of VM quality.
• Responsible for forecasting VM material, management life of SPM display ensures the quantity are sufficient.
• Document photos of the campaign launch and provide constructive feedback to regional team.
• Support developing BAs, promoter, retail team on VM skills and to understand CHANEL requirement at POS level.
• Be part of large-scale project such as popup store, mega installation, and boutique opening.
• Monitor budget, ensure all spending are reasonable.
• Communicate with regional VM team on daily basis.
• Support corporate / divisional task that required VM perspective and skills.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Ensure CHANEL is well present in department store environment.
• Responsible for standalone boutique and counter animation per marketing calendar. Ensure whenever are not covered by guidelines, to make the necessary suggestions to regional VM in creative manner.
• Get validation from regional team on transparency and planogram of product launch such as visual choice and cropping.
• Simplified local guideline for BA to follow in launching campaign.
• Good source of vendor and specialist including skills to develop local production quality, knowledge, sourcing for alternative when there is limitation.
• Be a champion of understanding global & regional guideline for assigned product category. Ensure to keep track of information, share visual/ animation assets, color proof, local production prototype to the team.
• Conduct regular store visit to ensure POS has the correct implementation and keep abreast of VM quality.
• Responsible for forecasting VM material, management life of SPM display ensures the quantity are sufficient.
• Document photos of the campaign launch and provide constructive feedback to regional team.
• Support developing BAs, promoter, retail team on VM skills and to understand CHANEL requirement at POS level.
• Be part of large-scale project such as popup store, mega installation, and boutique opening.
• Monitor budget, ensure all spending are reasonable.
• Communicate with regional VM team on daily basis.
• Support corporate / divisional task that required VM perspective and skills.