เงื่อนไขการค้นหา

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Customer channel management.
• Case Management.
• Customer onboarding and relationship management.
• Contract and dispute management.
• Ensure service delivery alignment with agreed client SLA's.
• Coordinating relevant stakeholders to perform LnS import shipment process.
• Resolving issues/query from relevant stakeholders.
• Responding to customer enquiries.
• Monitor data integrity of systems.
• Responsible for cross sell/up sell, customer retention.
• Follow up on Outstanding payments.
• Implementation of new import customers into the CX and COE; ensure proper SOPs/IOPs are established and managed through any related hyper-care.
• Record and report the performance of the designated set of Customers that help provide suitable recommendations on: Service delivery wins/Service failures.
• Work with the Product/Commercial/Delivery team to establish and strengthen customer relationships.
• Talent with a few years of experience in Senior CS role.
• Have substantial years of operational knowledge and customer service in Logistics and Supply Chain, preferably 2PL/3PL management or 4PL product position.
• Good knowledge of and experience with 2PL/3PL or CHB and Delivery operations, from both origin and destination.
• Having worked in various geographies and/or having managed a scope spanning across multiple countries.
• Strong conceptual abilities - able to translate complex issues into ideas and actions. - Flair for and interest in processes and systems.
• Good communicator with ability to translate technical knowledge to both technical and non-technical people.
• Ambition to support a specialist network.
• Good English fluency.
• This role will be based in Empire Tower, Bangkok or Eastern Seaboard Industrial Estate, Rayong.
• Professional stream includes those who are individual contributors with main emphasis on applying technical/discipline knowledge rather than managing people to achieve results - although coaching/mentoring less experienced staff, informal supervisory responsibilities, or overseeing work of other lower-level professionals or manage processes and program are common.
• Individual work ranges from setting objectives and delivering on own work responsibilities to being a leading expert within a given field and influencing long term tactical decisions of the organization.
• Progression within this stream reflects increasing depth of professional knowledge, project management capability, and the ability to influence others.
• A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes.
• Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution.
• The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.
• Leaders at this level manage employees day-to-day and set priorities to ensure task completion.
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

ทักษะ:

Business Development

ประเภทงาน:

งานประจำ

• Plan, implement and evaluate the strategy for marketing AIA brand through various distribution channels.
• Propose and implement marketing strategies and plans for product promotion and pricing policy.
• Research and analyse the marketplace to identify new marketing opportunities.
• Develop and monitor channel opportunities and partnerships to maximise revenue.
• May develop marketing programmes with third-party partners.
• Responsible for other relating tasks as assigned to align with business policy and build long term business growth.
• Explore opportunity to improve work flow and build healthy environment.
• Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
• In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link.
• https://www.aia.co.th/th/about-aia/privacy/candidate.
• Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
• You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Microsoft Office, ERP, English

ประเภทงาน:

งานประจำ

• We are seeking a proactive and customer-focused Customer Service Specialist to join a leading international manufacturing organization. This role serves as the key contact point for customers, ensuring excellent service delivery, effective order management, and seamless coordination with internal and external stakeholders. The ideal candidate will have experience supporting overseas customers and managing international order processes.
• Manage customer orders from order receipt through delivery, ensuring accuracy, timel ...
• Handle customer inquiries, quotations, and complaints via email and phone, providing prompt resolutions and maintaining high customer satisfaction.
• Coordinate closely with Supply Chain, Logistics, Sales, and other internal teams to monitor deliveries, resolve issues, and ensure product availability.
• Prepare and review shipping and export documentation, supporting international transactions and overseas customer requirements.
• Monitor order status and proactively communicate any delays, changes, or supply issues to customers.
• Generate customer service reports, analyze service performance, and contribute to process improvement initiatives.
• Build strong relationships with customers and act as a trusted partner to support their ongoing business needs.
• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, International Business, or related fields.
• Minimum 2 years of experience in Customer Service, Order Management, Sales Support, or Supply Chain Coordination.
• Experience working with overseas clients, international customers, or export-related operations is highly preferred.
• Knowledge of logistics, shipping documentation, and international trade processes would be an advantage.
• Strong communication and problem-solving skills with a customer-oriented mindset.
• Ability to coordinate effectively with cross-functional teams in a fast-paced environment.
• Good command of English, both written and spoken.
• Proficiency in Microsoft Office and ERP systems is preferred.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

SAP, English

ประเภทงาน:

งานประจำ

• Serve as the primary point of contact for customers via email, phone, and internal systems, ensuring professional and timely communication.
• Process customer orders and manage delivery-related activities using SAP (e.g., SAP SD, MM module).
• Monitor order status and proactively identify and resolve issues related to order discrepancies.
• Coordinate closely with Sales, Logistics, Warehouse, Finance teams, and other relevant stakeholders to ensure accurate and timely order fulfillment.
• Proactively identify potential issues, develop alternative solutions, and propose recommendations to the Customer Service Manager to minimize business risks and operational impact.
• Support team capability and performance by providing guidance and knowledge sharing, while preparing and maintaining knowledge-based documentation, process guidelines, FAQs, and operational reports for future reference and audit purposes.
• Ensure team practices and daily operations comply with company policies, procedures, and established guidelines.
• Perform other duties as assigned by the line manager.
• Bachelor's degree in any field.
• Good command of English, both written and spoken.
• 2-3 years of experience in Customer Service, Order Management, or Sales Support.
• Experience with SAP is an advantage.
• Strong communication and problem-solving skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Good computer skills, particularly MS Excel, Outlook, and SAP.
• Competitive health + wellness benefit plan.
• Continuous professional development with many opportunities for growth.
• Access to a wide variety of internal and external training courses on our learning system.
• We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
• _This is a fantastic opportunity to build your career with a company who are experiencing rapid growth._.
• At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

ทักษะ:

Project Management, Problem Solving, Accounting, Teamwork, English

ประเภทงาน:

งานประจำ

• Funding Societies.
• is the largest unified SME digital loans platform in Southeast Asia. It is licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam. The FinTech company provides THB35 billion annually in business loans to small and medium-sized enterprises (SMEs). In Thailand, we operate under a debt-crowdfunding license granted by the Securities and Exchange Commission (SEC) and also provide direct lending services to SMEs. Our mission is to uplift societies in Southeast Asia b ...
• Backed by top-tier shareholders.
• such as Sumitomo Bank, BRI Bank (Ventures), 500 Tuktuk, SoftBank Vision Fund 2, SoftBank Ventures Asia, Sequoia Capital India, Alpha JWC Ventures, VNG Corporation, Rapyd Ventures, Endeavor, EDBI, SGInnovate, Qualgro, and Golden Gate Ventures, we are proud to be a leading force in Southeast Asia's FinTech space.
• Global SME Finance Awards by IFC., part of World Bank.
• 20----023.
• Monetary Authority of Singapore FinTech Award.
• (2016, 2021).
• KPMG FINTECH 100 Leading Global Fintech Innovators.
• (2018).
• Brands for Good.
• (2019, 2023).
• Here at Funding Societies | Modalku we live by our core values.
• GETFS.
• Strive to become our best, most authentic selves.
• Only by forging togetherness, we help each other succeed.
• Stay curious and reinvent ourselves, through innovation and experimentation.
• Create impact through bias for action and tangible results.
• Build win-win relationships for the long-term by having a customer obsession.
• As an.
• Associate Operations., you will be responsible for supporting the VP Operations & CX in setting up the end to end lending and crowdfunding operations and investor communications of FS Thailand and executing them. The ideal candidate has a great eye for detail, relishes the challenge of setting up processes from scratch, and improving them on a daily basis.
• Support the manager in developing of SOPs Operations function processes to ensure compliance of processes.
• Leverage technology to drive efficiency.
• Working closely with internal stakeholders (sales, credit, legal, finance etc.) to ensure timely and accurate processing of financing for customers.
• Execution of end to end operation related activities including but not limited to KYC, offer/contract generation, repayments, customer communication and reconciliation as an equal partner to the operations team.
• Support crowdfunding, investor communication and related operations activities.
• Support process improvement for SME / and investors automations.
• Support onboarding, conversion and engagement of customers, both SME and investors.
• Work with product team and data team to build product and solution based on the requirements of each initiative.
• Other ad-hoc projects/ assignments by VP Operations&CX and Country Head.
• Able to perform Operations management.
• Bachelor's degree in Accounting, Business management, Economic, Finance, Engineering, Science, or related fields.
• Structured in approach and has an eye for detail.
• Critical thinking and problem solving skills.
• Project management skills.
• Good English skills in communication both written and spoken.
• SME lending background.
• Fintech / Tech background.
• Operations management background.
• Financial services audit background.
• Management Consulting background.
• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!.
• Learning & Development: We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.
• Interested to know more about us? Learn about our Stories https://blog.fundingsocieties.com/.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Data Analysis, Recruitment, YouTube, SQL, English

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• We are looking for an Associate Director to join the largest and fastest growing online hotel booking platform in Asia based in Bangkok, Thailand. Agoda is a strongly data driven organization: as an Associate Director, your insights will impact strategic and tactical decisions driving business growth.
• As a pivotal leader in Data Analytics, you will drive transformative business impact by leading a team to deliver strategic, action-oriented insights. Your role is crucial in shaping data-driven decisions that enhance Agoda's competitive edge and operational efficiency.
• Spearhead analytical projects that align with stakeholder needs, from problem definition to insightful communication of results, influencing key areas like Marketing, Product, and Partner Services.
• Lead initiatives such as predictive modeling to optimize customer wait times and call demand, customer segmentation for personalized service, and the creation of innovative dashboards for business intelligence.
• Collaborate with stakeholders to uncover business opportunities, leveraging data to inform strategic decision-making.
• Proactively prioritize business strategies through insightful data analysis, driving growth and efficiency.
• Ensure timely, error-free delivery of analytical outputs, enhancing decision-making processes across the organization.
• Guide your team in defining business problems, extracting and analyzing data, and presenting findings through compelling visualizations.
• Balance multiple priorities, maintaining clear communication with stakeholders on progress and delivery timelines.
• Strengthen team resilience, mitigating risks of process or system failures.
• Mentor and develop team members, fostering a culture of continuous improvement and career growth.
• Bachelor's degree in mathematics, statistics, data science, computer sciences, engineering or a related degree program with outstanding academic results.
• 8+ years of relevant experience, including 4+ years of experience as a people manager.
• SQL proficiency: can extract data from large databases using SQL to develop data queries.
• Excellent problem-solving skills including the ability to analyze and resolve complex problems.
• Strong business sense.
• Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds.
• Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines.
• Fluent in English both spoken and written - additional languages are a plus.
• Attitude.
• Curious, proactive, practical and solution-oriented with "Get it done!" attitude.
• Data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels.
• Interested in telling an impactful story with analysis and smart data visualization, not just number crunch.
• Able to work in a highly multi-cultural team.
• Attentive to detail and committed to data integrity.
• Aware of the importance of discretion, confidentiality, and ethical behavior.
• What we offer.
• Be part of a dynamic and exciting data-driven multinational team in a successful and fast-growing tech company.
• A clearly defined career path will help you to continuously develop your skills.
• The chance to propose ideas to improve operations based on data and have an impact on the customer experience.
• Relocation package for employees joining from abroad.
• International health insurance.
• Annual performance bonus.
• Parking fees reimburse.
• Discount for Agoda employee booking on Agoda.com.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Google Analytics, Purchasing, Automation, YouTube, SAP

ประเภทงาน:

งานประจำ

• Thailand | IT Applications.
• About the Role.
• The Sr. Specialist, IT Applications (SAP MM & Integration) is responsible for sustaining and advancing DKSH's SAP-enabled business operations across Thailand, ensuring application stability, seamless system integrations, and continuous improvement. This role is a critical enabler of business continuity and contributes directly to DKSH's digital transformation agenda and SAP application roadmap.
• What You Will Deliver.
• Provide end-to-end application support for SAP Materials Management (MM) and SAP Process Integration/Process Orchestration (PI/PO) modules, ensuring consistent system stability and uninterrupted business operations.
• Analyze business requirements and translate them into effective SAP solutions that align with business objectives and Group IT standards.
• Configure, test, and optimize SAP MM processes to drive operational efficiency and process consistency across the organization.
• Design, monitor, and troubleshoot SAP PI/PO interfaces and message mappings to ensure reliable and accurate system integration.
• Investigate and resolve production issues through structured root cause analysis and timely implementation of corrective actions.
• Manage SAP change requests, System Integration Testing (SIT) and User Acceptance Testing (UAT) activities, transport management, and deployment processes.
• Collaborate with business users, functional teams, global IT, and technical teams to deliver enhancements and project outcomes with quality and on schedule.
• Prepare and maintain functional specifications, technical documentation, and support procedures; deliver user training when required.
• Ensure compliance with IT policies, audit requirements, security controls, and application governance standards.
• Support business continuity planning, disaster recovery activities, and application risk management initiatives.
• Build strong relationships with business stakeholders, regional IT teams, and external partners to promote collaboration and customer-centric service delivery.
• Contribute recommendations and subject matter expertise to support decision-making and continuous improvement across the IT function.
• Administrative duties and coordination tasks as required.
• What You Bring.
• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.
• Minimum 5 years of SAP application support, implementation, or consulting experience, including strong hands-on expertise in SAP Materials Management (MM) and SAP Process Integration/Process Orchestration (PI/PO).
• Strong functional and technical knowledge of SAP applications and related technologies.
• Proven hands-on experience in SAP MM configuration, testing, support, and process optimization and proficiency in SAP PI/PO administration, interface design, message mapping, monitoring, troubleshooting, and support.
• Working knowledge of integration technologies including Structured Query Language (SQL), Extensible Markup Language (XML), Intermediate Document (IDoc), Remote Function Call (RFC), Web Services, and Application Programming Interfaces (APIs).
• Understanding of SAP integration with Financial Accounting and Controlling (FI/CO), Sales and Distribution (SD), Production Planning (PP), and Warehouse Management/Extended Warehouse Management (WM/EWM) modules.
• Experience with SAP S/4HANA migration is an advantage.
• Knowledge of SAP Integration Suite and Cloud Platform Integration (CPI) is an advantage.
• Experience with cross-functional SAP modules such as SD, WM, EWM, or FI is an advantage.
• Knowledge of ABAP debugging, interface troubleshooting, and technical analysis is an advantage.
• Proficiency in written and spoken English.
• Based in Thailand or available to work from Thailand.
• Be legally authorized to work in Thailand without visa sponsorship.
• Why Join DKSH.
• At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in IT Applications.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Product Development, Market Research, Teamwork

ประเภทงาน:

งานประจำ

• Continue experience in sales or clinical setting.
• Achieve your assigned quota by building and maintaining a working relationship with key influencers in accounts, distributor contacts and end-users for continued defense of your base of business.
• Become the resident Sage expert as you work with a sophisticated audience of clinical specialists, nurses, educators and administrators. Your knowledge not only of your own products, but of competitors' offerings, builds credibility with your customers ...
• Focus on customer satisfaction by demonstrating teamwork and empowerment, solving problems through a consultative approach, operating with honesty and integrity and providing a highly responsive and unsurpassed level of customer service.
• Drive protocol and process improvement by partnering with your customers to enhance outcomes and deliver clinical and financial improvements.
• Establish yourself as a consultant to your customer by bringing a high level of clinical knowledge and overall healthcare insights.
• Have knowledge of marketing, market research, new product development, new product introduction, Profit and Loss (P&L) management, and field testing.
• What you need.
• High school diploma and 5+ years of professional experience.
• Bachelor's Degree.
• A valid driver's license in the state of residence and a good driving record is required.
• At times, may be required to move, set up and demonstrate equipment weighing up to 50 pounds - reach, push, or pull in order to accomplish job accountabilities.
• May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.
• Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention.
• May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.
• Posted Date: 08/05/2026 This role will be posted for a minimum of 3 days.
• This role is 100% commission and is eligible for bonuses + benefits.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Marketing Strategy

ประเภทงาน:

งานประจำ

• Lead the development of category, channel & POP plan covering assortment, merchandising, pricing and promotion across channels, and marketing strategic framework.
• Growth - Responsible for driving product/category growth and P&L.
• Availability - Product distributions with availability of pack-size / pricing strategy.
• Pricing - Determine pricing and promotion across channels.
• Visibility - Ensure shelf share/decoration and merchandising space.
• Assortment - Right product line/SKU in each distribution channel.
• Responsible for an appropriate SKU/product as product specialist with channel activity plan to provide actionable in-store solutions based on a clear understanding on customer behavior & insight within Category/Sub Category.
• Identify distribution and channel opportunities and gaps for Category/Sub Category to recommend tailored Category Channel plans in-line with overall business/marketing strategy.
• Analyze new product launch, specific campaign, P&L performance, market share & sales force productivity and portfolio of promotional activities in collaboration with Sales Strategy.
• Conduct variance analysis of actual performance vs budget / targets to identify channel insights and gaps to all related parties in order to implement strategic action needed and closely monitor CPF shares (revenue/volume/shelf) across of all channels.
• Work closely with Marketing and Sales in strategic implementation of new product launch and other promotion campaigns to align with business strategy.
• Work with Marketing, Sales & Business Analyst for corrective actions to achieve sales target of each channel and identify opportunities/issues for improvement.
• Provide product trend and market insight for Sales in each channel to create the effective sales tool kit.
• Lead as Sales and Product Manager representative in Business Unit Management Committe.
• Bachelor's degree or Master's degree in Business Administration, Economics, Marketing or other related fields.
• Minimum of 5 years of experience in Category Management, Channel Marketing, Trade Marketing in FMCG.
• High analytical acumen with ability to drive and translate insights into relevant strategies and tactics internally.
• Good planning and management skill.
• Apply now.
• Start applying with LinkedIn.
• Apply Now.
• Start.
• Please wait.
• Information at a Glance.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Production planning, Microsoft Office, Import / Export, Data Analysis, Procurement

ประเภทงาน:

งานประจำ

Job Description The Associate Specialist, D&L Thailand plays a key role in enabling timely patient access by coordinating reliable, compliant in-market logistics and distribution operations. Working with internal teams and external partners, the role supports import/export, customs clearance, distribution, inventory accuracy and supplier billing. Overall objectives: Manage import, export, customs clearance, and distribution activities to ensure uninterrupted product supply: â Work with stakeholders and logistics partners to resolve operational issues and maintain compliance require ...

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Project Management, Negotiation, English

ประเภทงาน:

งานประจำ

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelors degree or Masters degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

ทักษะ:

Digital Marketing, Javascript, SEO, PHP

ประเภทงาน:

งานประจำ

• Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email, chat and calls, resolving issues related to their WordPress sites.
• Conduct regular site updates and maintenance on the Elementor platform and other WordPress builders.
• Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
• Work closely with the development team to handle more complex issues or site enhancements.
• Participate in ongoing training to stay current with WordPress and Elementor developments.
• Provide excellent customer service, maintaining high customer satisfaction ratings.
• Proven experience as a WordPress Support Specialist or similar role.
• Strong knowledge of WordPress, including themes, plugins, and core updates.
• Proficient in HTML, CSS, JavaScript, and PHP.
• Experience with the Elementor platform.
• Exceptional problem-solving skills and attention to detail.
• Excellent written communication skills for customer support.
• Ability to work in a team and handle multiple tasks concurrently.
• Familiarity with SEO services and Google Ad services is a plus.
• Pronto company website: https://www.www.prontomarketing.com.
• Culture and working at Pronto: https://www.prontomarketing.com/careers/.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Negotiation, Big Data

ประเภทงาน:

งานประจำ

• Cisco Security delivers intelligent cybersecurity for the real world, providing one of the industry's most comprehensive advanced threat protection portfolio that is integrated, pervasive, continuous and open. Cisco's threat-centric approach to security reduces complexity while providing unmatched visibility, continuous control and Advanced threat protection across the entire attack continuum -- before, during and after an attack. Fused into the network, Cisco security helps customers to achieve granular and consistent security policies pervasively across the entire network.
• You will engage key customers, and develop the sales strategy and plan to drive Cisco Security Products & Solutions, while executing Cisco's strategy and meeting Cisco's financial targets. Products & Solutions include Cisco NGFW, NGIPS, SSE, XDR, Identity/MFA, Email, Web Security, Cloud Security, Secure Networking and SIEM/SOAR.
• Be an integral part of the business planning process, ensure close interaction and collaboration with worldwide solutions groups, regional Enterprise Networks, Data Center and Services leads, and account teams on all aspects of running the Security business for Thailand customers.
• Collaborate and build partnerships within Cisco as well as externally with partners and ecosystem partners to drive the agreed commercial strategy, have regular dialogue with local and regional teams to ensure support with the go to market and sales solution strategy overall.
• Drive partner engagements, as well as anticipate new types of partners required to build future pipeline.
• You love being a part of an overall team responsible for the complete strategy, executing in conjunction with other sales specialists, solutions architects and account team members.
• Who You'll Work With.
• The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are rapidly growing our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work.
• Cisco is a game changer in the security industry. We're working to deliver technology that not only safeguards customer's data but doesn't become an obstacle when they need to access it. We're developing next gen firewall and cloud security solutions that are able to adapt to constantly changing threats to the network.
• Global Security Sales Organization (GSSO) is taking big steps to position Cisco as the IT Security provider in the industry. In addition to having the right market conditions, capabilities, products and services, we need the right people to take us there.
• Who You Are.
• You have a minimum 5+ years of sales or pre-sales experience.
• You have at least 3+ years in Security specialization.
• Experience with security technologies like IDS/IPS, NGFW, SSE, XDR, Cloud Security, MFA/Identity and SIEM/SOAR solutions is highly preferred.
• Experience in selling software is beneficial.
• You have proven successful quota achievement.
• You have experience in building a business around security solutions.
• Positive relationships with Enterprise and Public Sector customers (cybersecurity domain) in the Thailand market.
• In depth understanding of cybersecurity trends and evolution, market trends and challenges.
• You have a deep understanding of key Cisco competitors in Cybersecurity.
• Work in teams to achieve both individual and group success, working across various segments of the Thailand market.
• You have a true love and passion for cybersecurity.
• Business Insight.
• Develops an insightful view of the overall business landscape, including customer and partner business drivers.
• Possesses deep understanding of complex technical sales engagements, partner profitability models and take action accordingly to ensure mutual success.
• Financial Acumen.
• Understands how to evaluate, interpret, and incorporate financial data in daily decisions to understand the organization's financial goals and focus the efforts in solving complex customer and partner needs.
• Executive Communication and Negotiation Skills.
• Build and maintain executive level relationships at customers, partners and within Cisco.
• Ability to negotiate large and complex deals.
• Ability to present in customer/partner events.
• Operationalizing Strategy.
• Experience building actionable long and short-term account plans based on a deep understanding of the impacts of business and technology trends.
• Ability to build and pitch programs for funding, as well as execution and governance for scale and repeatability across relevant segments of customers in Thailand.
• Building Capability.
• Strong skills in identifying and leading the appropriate resources (internal and external) required to develop and execute major solution strategic initiatives.
• Working across Boundaries - Ability to work cross-functionally with multiple business units, partners and solution teams in complex business engagements to use multiple IT domains in creating vertical/segment specific solutions for our customers.
• Strategic Vision - Develops short and long-term strategy for commercial model within the country.
• Why Cisco?.
• At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
• Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
• We are Cisco, and our power starts with you.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Meet Deadlines

ประเภทงาน:

งานประจำ

Job Description Specialist, International Labeling Support The Opportunity Exciting opportunity to join an innovative and trusted Global biopharmaceutical company Permanent Full-time opportunity Work autonomously whilst being supported, encouraged and being part of a trusted Global leading Pharmaceutical organization The Specialist, International Labeling Support (ILS) will partner cross functionally within Global Regulatory Affairs & Clinical Safety (GRACS) and cross divisionally where applicable to ensure Labeling and Artworks regulatory operational activities within scope of ILS ...

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Recruitment, YouTube, English

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• This position is located in Bangkok, Thailand.
• Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Thailand identified as a key growth market, we are expanding our commercial team to capture this opportunity.
• As the Senior Manager for Flights in Thailand, you will play a pivotal role in shaping Agoda's market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership.
• You'll operate with end-to-end ownership of the Thailand market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda's commercial face in-market, working directly with C-level executives of our partners, supported by global teams across Product, Marketing, Finance, Legal, and more.
• This is a rare opportunity to join a start-up within a global leader, with the autonomy to move fast, take bold bets, and directly shape Agoda's Flights success story.
• Set the strategy: define and execute market strategies for Thailand, balancing growth, profitability, and long-term competitive positioning.
• Lead commercial negotiations: Own pricing, availability, and commercial terms with airline partners to maximize Agoda's competitiveness.
• Be the market voice: Act as the go-to expert on Thailand aviation and online travel, sharing insights with internal teams and shaping Agoda's product and growth strategy.
• Deliver partner success: Build deep, trusted executive-level relationships with suppliers, driving joint initiatives that enhance distribution, revenue, and customer experience.
• Drive execution excellence: Ensure partners' day-to-day needs are met by collaborating with Agoda's regional supply teams, operations, and product specialists.
• Analyze and optimize: Use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly.
• Innovate at scale: Conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth.
• 5+ years of experience in the Flights / OTA / airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Thailand highly preferred).
• Proven track record of delivering growth through partnerships, negotiations, and strategy execution.
• Commercial acumen with the ability to balance short-term results and long-term market building.
• Strong executive presence and communication skills in English; able to manage complex conversations at senior levels.
• Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments.
• Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders.
• Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Grow the modernization sales portfolio by actively scouting and pursue new opportunities.
• Build a strong rapport with customers and be the primary contact for customers' inquiries.
• Utilize Otis' sales tools effectively to track opportunities, pipelines, and to forecast sales results.
• Conduct sales negotiations, close deals, and ensure timely payment.
• Collaborate with fellow team members, field operations team and other colleagues to ensure customers' needs are promptly served.
• Degree/ Diploma in any discipline.
• Knowledge and experience in elevators or building industry is an added advantage.
• Customer centric and enjoy delighting customers.
• Strong presentation skill and able to articulate effectively to the expectations of customers.
• Team player, able to work in a fast, dynamic, and multicultural environment.
• Good command of English in both written and oral (TOEIC Score above 500).
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• We support work-life integration, allowing space for bot work and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work.
• Apply today to join us and build what's next!.
• If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
• Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
• You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
• When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
• We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
• Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
• Become a part of the Otis team and help us.
• _Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected]._.
• Click on this link to read the Policy and Terms.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

SAP, English

ประเภทงาน:

งานประจำ

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Accountability responsible for delivery of outcome of assigned projects or areas of re ...

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Project Management

ประเภทงาน:

งานประจำ

• Achieves sales targets.
• Delivers key messages.
• Collaborates with manager to implement agreed POA in line with marketing strategy.
• Identifies and establishes high quality customer relationships and internal collaboration.
• Knows in-depth knowledge of the product(s), market, stakeholders and competitors.
• Works within agreed budgets.
• Understands the patient journey.
• Lives the Amgen Values.
• Collaborates with manager to develop and implement territory POA and key account plans. Achieve POA.
• Evaluates progress vs. plan monthly and agrees to course corrections with manager.
• Contributes to Cluster/Territory Teams Collaborates (Medical Affairs/Key Account Manager, etc.) to agree on key account plan objectives/responsibilities.
• Engages with peers and District Manager to learn best practices.
• Demonstrates an understanding of industry and healthcare trends, of how retail practices, clinics and hospitals operate.
• Identify and gather competitive information with sound knowledge of the competitive landscape.
• Follows through on customer commitments and requests in a timely fashion. Actively gains customer insights.
• Reports customer activity in the CRM system and ensures customer profiles are kept up-to-date.
• Demonstrates an understanding of Amgen Performance 4 selling platform to satisfy customer and Amgen needs.
• Operates within the agreed expense budget aligned with POA priorities.
• Seeks advise and assistance to organize activities.
• Continuously develops and improves product knowledge, communication and selling skills through self-learning and active participation in agreed training programs. Drives own development.
• Win.
• What we expect of you.
• Minimum Requirements.
• Minimum 3 to 5 years of experience in the pharmaceutical industry in a sales-related job.
• Basic knowledge of and experience in a hospital environment (not for specialist Sales Reps).
• Some experience with computer systems (CRM databases and MS Office).
• Fluency in local language, both in oral and written communication.
• Relevant local legal qualification.
• Clear understanding of the importance if compliance practices.
• Preferred Requirements.
• Bachelor's degree in life science or (bio) medical sciences.
• Knowledge of Customer Relation Management principles.
• Exposure to interactions with various disciplines and organizational levels.
• Exposure to project management principles.
• Experience in one or more of the following customer groups: Cardiologists, Endocrinologists.
• Thrive.
• What you can expect of us.
• As we work to develop treatments that take care of others so we work to care for our teammates' professional and personal growth and well-being.
• Vast opportunities to learn and move up and across our global organization.
• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act.
• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits.
• Apply now.
• for a career that defies imagination.
• In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.
• careers.amgen.com.
• Equal Opportunity Statement.
• Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
• We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Business Development

ประเภทงาน:

งานประจำ

• Skooldio is a leading talent transformation and upskilling organization within the Skooldio Group, operating under LEARN Corporation Thailand's premier lifelong learning and education technology company. Our mission is to bridge the digital skill gap by empowering individuals and organizations with the mindsets and toolsets needed to thrive in the modern economy.
• As a trusted partner in digital transformation, we specialize in building future-ready capabilities across Data, Technology, Design, and Business. By blending cutting-e ...
• The Role: Business Development Associate.
• We are looking for a.
• Business Development Associate.
• to be the strategist behind our growth. In this role, you aren't just a lesson designer; you are a sharp, strategic thinker capable of decoding market trends and transforming raw insights into powerful Learning Solutions from Online Courses and Corporate Workshops to intensive Bootcamps.
• Your mission is to drive significant business impact while simultaneously elevating the skill standards of the Thai workforce. You will be the bridge between market demands and innovative education, ensuring that our solutions don't just teach, but actually transform.
• If you thrive on challenges, love solving complex puzzles, and want to see your strategies change people's lives, join us and help build the next era of human potential.
• Plan strategies and analyze.
• Tech/Digital Skills.
• trends to identify new business opportunities. You will take ownership of the team's.
• P&L.
• (Profit & Loss) like a business owner, handling everything from forecasting and cost management to achieving profit targets.
• Manage the overall Learning Product portfolio. This includes.
• Instructor Management.
• (recruiting and maintaining relationships), initiating new courses, and updating existing content. You will establish feedback systems to continuously analyze and develop products that meet market demands.
• Design content and.
• Learning Journeys.
• in collaboration with instructors to simplify complex knowledge. You will prepare standard case studies and exercises, and perform.
• On-site Quality Assurance.
• to ensure the learning experience is perfect and fully meets customer needs.
• Develop.
• Go-to-Market (GTM).
• strategies and act as a specialist supporting the sales team. You will design solutions for complex deals to help close sales and build long-term client relationships.
• A strong commitment to expanding access to high-quality, cost-effective education for Thai personnel.
• Practical knowledge or experience in.
• AI, Data, or Programming.
• to aid in curriculum development and customer consulting. You should have fresh ideas for new courses you want to bring to life.
• Possess logical reasoning and the ability to use data for decision-making. You must understand how to monetize products to satisfy customer requirements.
• A love for learning through reading, listening, or teaching. You must be brave enough to give and receive direct feedback and remain focused on.
• learner success. You should understand customer pain points and know how to create experiences that solve them.
• Special consideration will be given if you have experience as a.
• teacher or Teaching Assistant (TA)., or possess strong knowledge transfer skills.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.