เงื่อนไขการค้นหา

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Legal, Business Development, English

ประเภทงาน:

งานประจำ

• Outreach & Prospecting: Execute multi-channel outreach strategies to identify brands ready to be our prospects.
• MQL Nurturing: Own the follow-up process for Marketing Qualified Leads (MQLs) from Merkle s global events and CX insight reports (e.g., CX Imperatives).
• Cadence Management & Database Maintenance: Maintain lead nurturing sequences and CRM records for prospects interested in CX/MarTech technology, CRM, loyalty, and personalization and execute cadences per BD Director's strategy.
• Event Support: Assist with CX event coordination and lead capture initiatives.
• Client Engagement & Solution Pitching CX Solution Support: Assist the BD Director in explaining how our data-driven approach builds better Customer Experiences.
• Consultative Presentation: Present MarTech and CX solutions to clients in both English and Thai, focusing on how we design and build seamless end-to-end customer journeys.
• Market Insight: Stay updated on global and local CX trends and landscape to act as a knowledgeable advisor during initial client interactions.
• Stakeholder Coordination: Schedule and coordinate meetings between prospects and senior team members.
• Sales Operations & Legal Coordination Documentation Management: Handle the end-to-end process for sales-related legal documents (NDAs, SOW, Service Agreements) specifically for CX pitching processes.
• Contract Stewardship: Manage the internal approval process, ensuring that the legal foundation for our client partnerships is secure and efficient.
• CRM Hygiene: Maintain accurate records of the CX sales funnel to provide clear data for growth forecasting.
• Reporting: Compile weekly/monthly pipeline summaries and lead status reports.
• Qualifications Bachelor s degree in business, Marketing, Communications, or related field.
• 1-3 years experience in Client Success, Business Development, Sales, or Consulting.
• Experience in Customer Experience (CX), MarTech, CRM, or a data-driven agency environment is highly preferred.
• Strong verbal and written skills in English and Thai.
• A proactive "hustler" mentality combined with an understanding of how to build long-term customer relationships.
• High attention to detail regarding legal documents and internal administrative workflows.
• Familiarity with CRM tools (Salesforce/HubSpot) and CX technology stacks is a plus Location: Bangkok Brand: Dentsu Cxm Time Type: Full time Contract Type: Permanent

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Research, Problem Solving, Project Management, English

ประเภทงาน:

งานประจำ

• Along with the Greenhouse Director, be the supporting point of contact for Deloitte Greenhouse Lab requests in Thailand. The point of contact represents the Deloitte Greenhouse services and validates requests against the remit of the team.
• Promoting lab sessions when interacting with account teams in support of the team s goals.
• Reviewing and supporting Deloitte Greenhouse communications, as needed - including but not limited to, writing success stories, proposal support.
• Contributing to the overall Deloitte Greenhouse program through new Lab offerings, tools, processes, etc.
• Researching and testing creative / innovative approaches that could be leveraged in the Greenhouse.
• Uphold Greenhouse standards for all labs.
• Executive Transition LabsWork with the Executive Transition Lab lead based in Singapore to be responsible to drive and deliver the Executive Transition Lab programme in Thailand - including operations, logistics, reporting and process improvement activities associated with the Executive Labs.
• Provide Deloitte Lead Client Service Partners (LCSPs) who are considering an Executive Lab for their client, with an overview of the process, investments, and benefits.
• Coordinate and on-board Lab facilitators and other resources as needed to support the Lab schedule. Help source Subject Matter Experts (SMEs) for special topic discussions.
• Advise internal account teams about their role in the Lab process and manage the account team s contribution to the pre work, including leading internal preparation and planning calls.
• Schedule & facilitate team prep calls and support stakeholder interviews with Partners.
• Consolidate stakeholder notes and identify key themes in order to customize materials for each lab session.
• Manage the smooth execution of the lab on the day of the lab itself, including setup.
• Prepare all levels of research & reporting support (operational planning through to executive-level presentations, including client deliverables).
• Support the management of the Executive Lab pipeline for Thailand, liaising with the Greenhouse team and partners to manage the lab approval process and assess lab requests.
• Lead the development of Lab communications - including writing success stories, promoting the CXO Transition Lab initiative.
• Custom Lab Design and ExecutionManaging the coordination and execution of lab design, lab day, post work and ongoing activities, which includes leading pre-planning calls; driving and customizing lab design and planning to align with account team / client needs; working with client teams to plan for and dry-run impactful client sessions by tailoring the Lab, recommending demonstrations to be shown, and tailoring demo stories where relevant.
• Lead cross-functional teams in designing and delivering customized Labs for clients; ensuring high-quality and consistent experiences at the Deloitte Greenhouse.
• Collaborate with internal consulting teams & external partners to identify client problems and determine research direction to help achieve desired outcomes.
• Construct Lab agendas to help clients accelerate problem solving, formulate business strategies and achieve innovative breakthroughs.
• Apply a wide range of consulting frameworks, innovation and ideation tools to solve complex business issues appropriately.
• Have the ability to manage multiple Labs at once, quickly understand the context, needs and goals of clients from a wide array of industries and functional domains.
• Possess strong facilitation and presentation skills, with excellent executive presence.
• Have an awareness of the different personalities at play during a Lab, steer and influence conversations amongst a very senior audience, and help our clients achieve alignment during the Lab.
• Ability to identify client challenges through in-session conversations, and react quickly by drawing out talking points, selecting a speaking style and problem solving approach best suited for the situation and audience.
• Bringing wide-ranging experience, professional concepts, and functional area / Deloitte objectives to resolve complex issues in creative ways; bringing personal subject matter expertise to play where relevant.
• Your role as a leader.
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
• RequirementsMinimum 6 years of work experience for Manager role, 4 years of experience for Assistant Manager, in a challenging and dynamic environment.
• 3 years of management consulting or internal consulting experience.
• Experience in a client-facing role desired, but not required.
• Facilitation skills a must-have, along with the ability to be process-oriented (i.e. develop a robust approach to achieve outcomes).
• Strong project management skills with the ability to multitask and manage tight deadlines.
• Well-developed consulting skills desired - including research and analysis, and the ability to simplify complex information into concise concepts.
• Help steer abstract dialogue into actionable themes.
• Self-starter, capable of working independently, proactive and able to operate effectively in ambiguity.
• Excellent presence, as well as strong writing and oral presentation skills are a must.
• Possess high proficiency in MS office. Creative tools are a plus.
• Willing to travel overseas.
• Experience in Design Thinking and knowledge in emerging digital technologies desirable.
• In-depth knowledge of English, spelling, grammar and punctuation.
• Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm s business contact number or business email address. Requisition ID: 109925In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Finance, Budgeting, Compliance, English

ประเภทงาน:

งานประจำ

• In collaboration build the stores performance goals and in partnership with the Retail leaders continuously review & drive performance across sales, retail KPIs, non-selling activities.
• Work in partnership with the General Manager, Finance and HR on FTE planning, productivity & optimization with the ultimate goal of delivering service excellence through an elevated Client experience.
• Identify and analyze amount of time client advisors allocated to responsibilities ot ...
• Proactively drive the company s efforts ensuring streamlined effective communications and processes throughout.
• Recommend value added activities that will increase individual sales, promotes cross-selling of categories, increases retention, and return rates of clients, including store commissions and/or retail specific projects when required.
• Ensure that the KPI's evolved are relevant to lead the store productivity and improve performance.
• Work together with Sales to develop sales and implement improvements plans.
• Partner with related departments to identify and analyze areas of revenue generation opportunities for products and/or services in support of business goals and to monitor the sales effectiveness throughout the process.
• Retail Training.
• Implement training programs, assessment to develop product expertise, service, selling and clienteling skills, improve store efficiencies, drive retail excellence, optimizing sales professionals productivity as well as brand loyalty, and market share growth.
• Partner with management on appropriate training roadmap that supports our business strategy and on the long-term Planning, Annual Profit planning and budgeting process to ensure in fostering key capabilities required for the company s growth plans through training and development.
• Liaise with related departments to define actions plans following mystery shopping results and to develop specific programs to improve client experience and loyalty.
• Identify training and development needs within the organization and devising training strategies that aligned with business objectives.
• Partner with corporate teams to adapt, design and develop training classes and materials to fill identified training needs or curriculum gaps.
• Coach and facilitate career development conversations and actions to ensure the company have the right people and capabilities for the future.
• Ensure in-store coaching of sales team and store leadership team takes place regularly.
• Track the trainings efficiency and implement evaluation system for the trainers.
• Provide evaluations for post-training endeavors to demonstrate ROI.
• Evaluate and recommend internal or external learning resources to support the development plans.
• Operational Excellence.
• Monitor operational performance of all store operations inclusive of inventory flows and accuracy, team operational productivity, inventory organization.
• Analyze and monitor individual store inventory productivity, driving optimal operations inclusive of scheduling, timely deliveries, organization of teams to deliver exceptional Client Experience FOH & BOH with strong partnership across departments and store teams.
• Identify innovative action plans with Managing Director, store teams and functional departments (as appropriate) to minimize operating costs and operational risks.
• Analyze and follow controllable costs to meet budget.
• Provide regular in-depth analysis of outliers (over and underperforming stores) and work with the Sales on action plan to improve the performance.
• Organize periodical Store Performance Committee to report on progress and discuss action plans.
• Lead individual store inventory accuracy and integrity plans through analysis.
• Compliance on Company policy and procedure.
• Drive market audit compliance with Internal and Sales Audit teams.
• Lead Retail Projects.
• Constantly fine tune our Retail Presence (Grooming) to engage properly with clients.
• Coordinate with Store Planning / Maintenance on new openings and renovations minor workflow and repairs.
• Drive new tools and coordinate store issues follow up with IT (i.e. lead new release, training, issues).
• Rethink business practices and provide feedback on current policies & procedures.
• 15+ of Retail operations, Retail excellence, Training experience in luxury retail.
• 5+ years of retail leadership experience.
• BA or BS degree or greater.
• Significant experience working around topics such as Retail Operation, Retail Analytics, KPIs and Retail Training in a leading luxury company.
• In-depth knowledge for the luxury market, as well as highest standards of client experience.
• Strong consultative, coaching, communication and influence skills.
• Expertise in training and facilitation skills.
• Excellent influence, interpersonal communication, problem solving, follow up and creative solution generation skills.
• Ability to collaborate productively and ability to lead and influence in a team environment.
• Agile with entrepreneurial spirit, finding new approaches and solutions to the challenges.
• Strong English verbal and written communication skills.
• Business acumen, numerical agility and forward-thinking.
• Experience in both country operational role or regional/ global roles are preferred.
• TIFFANY & CO.
• MAISONFounded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler s core values of inventiveness, craft and joy in designs that endure across generations.
• As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.