เงื่อนไขการค้นหา

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
• OR.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
• CORE WORK ACTIVITIES.
• Leading Guest Services Team.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures recognition of employees is taking place across areas of responsibility.
• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
• Celebrates successes and publicly recognizes the contributions of team members.
• Maintaining Guest Services and Front Desk Goals.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Managing Projects and Policies.
• Ensures compliance with all Front Office policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Ensuring Exceptional Customer Service.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Responds to and handles guest problems and complaints.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Managing and Conducting Human Resource Activities.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Establishes challenging, realistic and obtainable goals to guide operation and performance.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees are treated fairly and equitably.
• Manages employee progressive discipline procedures for Front Office Staff.
• Administers the performance appraisal process for direct report managers.
• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
• Additional Responsibilities.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Replace guest amenities and supplies in rooms.
• Make beds and fold sheets.
• Remove trash, dirty linens and room service items.
• Greet guests and take care of requests.
• Straighten desk items, furniture and appliances.
• Dust, polish and remove marks from walls and furnishings.
• Vacuum carpets and floor care duties.
• Perks you deserve.
• We'll support you in and out of the workplace by offering:
• Team-spirited coworkers.
• Encouraging management.
• Wellbeing programs.
• Learning and development opportunities.
• Discounts on hotel rooms, gift shop items, food and beverage.
• Recognition programs.
• What we're looking for.
• A warm, people-oriented demeanor.
• A team-first attitude.
• A gift for paying attention to the smallest details.
• This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional demeanor, clear communication and appearance in a clean uniform are also required. Prior to employment, we'll ask you to complete safety training and certification.
• You're welcome here.
• Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.
• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Job Number 21111450
• Job Category Human Resources
• Location The St. Regis Bangkok, 159 Rajadamri Road, Bangkok, Bangkok, Thailand
• Brand St. Regis Hotels & Resorts
• Schedule Full-Time
• Relocation? N
• Position Type Non-Management
• Located Remotely? N
• The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
• POSITION SUMMARY.
• Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors..
• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Job Number 21114668
• Job Category Engineering & Facilities
• Location The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road, Bangkok, Bangkok, Thailand
• Brand The Luxury Collection
• Schedule Full-Time
• Relocation? N
• Position Type Non-Management
• Located Remotely? N
• The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world's most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
• POSITION SUMMARY.
• Coordinate with other departments using telecommunications devices in order to respond to requests and resolve maintenance issues and to put rooms needing maintenance out of order. Coordinate and schedule with other departments in the event of major system shut down or major repair or improvement. Maintain purchase orders log and file purchase orders upon payment, ensuring that orders match packing slips.
• Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested by Supervisors..
• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Manage and drive IS projects that address business opportunities and issues through goal setting, planning and implementation within budget and on time.
• Manage the project and report regularly against the project plan to ensure visibility of project progress.
• Coordinate with global/ regional customer integration functions i.e. BP&O, CPM and GIS, Cyberjaya Customer Integration team as required.
• Manage vendors and/or suppliers within specified time and budget requirements.
• Engage vendors (as required), ensuring project specifications and Service Level Agreements are met.
• Develop project plan, scope, key stakeholder requirements.
• Monitor investment cost, ensure adequate resources are available.
• Define the scope and goals of projects to meet the Region or Country's objectives with the Business Services Manager, National IS Manager, the Country Manager or other members of the Senior Management Team.
• Identify project costs and benefits.
• Produce project plans that define the purpose, scope, deliverables and success criteria for each project.
• Obtain agreement to these plans from all project sponsors.
• Produce or draft a project budget.
• Assemble project teams as appropriate from both GIS, Cyberjaya, regional and country staff or from outside vendors.
• Manage the projects according to agreed plans and budgets.
• Identify risks that could impact the completion of the project within budget and on time.
• Escalate issues as appropriate and ensure resolution.
• Complete project "Life Cycle" and ensure project sign off.
• Carry out post project reviews to identify if the originally determined benefits have been realised and take corrective or remedial action as appropriate.
• Bachelor Degree or Higher in Information Technology or related field.
• 5 years experience in systems or support environment.
• Good command in English (Both of Written & Spoken).
• Project Management skills.
• Experience in Java / Node JS.
• Experience in SQL server / MySQL.
• Experience in Window server management skill.
• Desktop applications (Microsoft Office, Outlook, Visio, etc.).
• Experience with any IoT project will be an advantage.
• Some knowledge of telecommunications and networking.
• Recognised software Project Management methodologies (e.g. SDLC, Agile).

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• ดูแลความเรียบร้อยของคลังสินค้า.
• ดูแลการจัดส่งสินค้าให้ถึงมือลูกค้า.
• จบการศึกษาระดับปริญญาตรีขึ้นไปในสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ในการจัดส่งในพื้นที่จังหวัดกรุงเทพ.
• มีทักษะการแก้ไขปัญหาเฉพาะหน้า.
• มีทักษะในการใช้คอมพิวเตอร์ (โปรแกรม MS office).
• สามารถดูแลจัดการการจัดส่งสินค้าให้ถึงมือลูกค้าได้เป็นไปตามเป้าหมาย.
• มีจักรยานยนต์เป็นของตัวเอง.
• มีใบขับขี่รถจักรยานยนต์.
• เวลาทำงาน: 7.00 - 16.00 และมีการทำงานล่วงเวลาเพิ่มเติม
• สถานที่ทำงาน: มีหลายสาขาทั่วกรุงเทพGL56914 Bangkok, Krung Thep Maha Nakhon Bangkok, Thailand Posted Date 03/17/2021 Full-time Permanent eCommerce Solutions DHL eCOMMERCE SOLUTIONS (THAILAND) LIMITED

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.
• Job Responsibilities:
• Assist the Tracing Supervisor to carry out relevant CS staff orientation programs and on the job training for CSA recruits.
• Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipment etc.
• Handle all trace enquiries in accordance with service standards and processes.
• Deliver best in class customer service by fulfilling each customer's unique needs while adhering to DHL policies.
• Respond to customer queries regarding information on prices, customs requirement etc.
• Liaise with other departments and Operations to address issues on service recovery.
• Confidently and knowledgably handle customer complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customer full satisfaction.
• Handle any overflow of calls from the Frontline where necessary.
• Bachelor's Degree with 1-2 years experience in a Customer Care or Customer Contact Center in a service industry (preferable).
• Good problem solving and analytical thinking.
• Good command in written and spoken English (Minimum TOEIC 600).
• English typical skills (at least 30 wpm preferable).
• Good telephone skills.
• Good conflict resolution skills.
• Technical Skills (Telephone system, Order/Shipment Track & Trace Systems and Order Booking Systems preferable).
• Good negotiation and interpersonal skills.
• นิติบุคคลที่ลงประกาศ DHL Express International (Thailand) Ltd.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Pleasant Personality, English

ประเภทงาน:

งานประจำ

เงินเดือน:

฿35,000 - ฿70,000, มีค่าคอมมิชชั่น

• THG is a Bangkok-based Thailand Travel agency catering to the Australian market. We are currently looking to hire several Australians to join our sales team.
• When joining would receive extensive training before becoming one of our travel consultants.
• Here are the requirements:
• About you.
• Australian national.
• Customer service experience is preferred.
• Experience in sales - a plus.
• Demonstrated verbal and written communication skills..
• Effective organizational skills..
• Ability to persuade, negotiate, or influence others..
• Ability to work independently while being part of a team.
• Ability to develop/maintain effective relationships with groups, and potential customers..
• Effective presentation and customer service skills..
• Analytical or critical thinking skills..
• Competitive salary package..
• At least 5 years of experience in the sales industry..
• About the role.
• Converse with leads to determine their needs. Build relationships and follow up with leads, nurturing them to become clients..
• Advise, plan and promote appropriate itineraries in the different regions of.
• Thailand, including the accommodation, transfers, and activities at each destination..
• Close the sale - hotel accommodations, attractions, transfers, and other travel services..
• Collect payment/fees for the products and services that were booked..
• Coordinate with the booking time that would book what was agreed with the client..
• Handles travel issues, conflicts, complaints, cancelations, and refunds..
• Work to meet sales goals as established by the company.
• Work Permit and NON-B Visa provided..
• Competitive salary package..
• Excellent commission on sales..
• 5 working days a week..
• Foreigner friendly working environment..
• Travel benefits & opportunities..
• Great training opportunities..
• Full-time, long-term position..
• Office at the heart of Bangkok, BTS Phrom Phong. MRT Queen Sirikit Station..
• For those interestspls apply here:
• https://www.thailandholidaygroup.com/careers/.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

฿15,000 - ฿35,000, สามารถต่อรองได้, มีค่าคอมมิชชั่น

• ต้องการคนที่ต้องการทำงาน และ พัฒนาตัวเองไปในตำแหน่งที่สูงกว่าที่รับมอบหมาย.
• ต้องการคนที่มีความอดทน รับผิดชอบงาน.
• บริษัท มีสวัสดิการและอื่นๆ รองรับการทำงานให้ทำงานได้สะดวกและก้่าวหน้า พร้อมมีความสุข.
• เรามีข้อมูลลูกค้า มีฐานลูกค้า มีสินค้าที่ดี และเป็นที่ต้องการในตลาดมากมาย.
• ต้องการคนที่พร้อมทำงานและเติบโต และ ทนแรงกดดัน.
• ทำงาน จันทร์ถึงศุกร์ หากทำนอกเวลา จะมีรายได้พิเศษ มีส่วนแบ่งยอดขายทีม ส่วนแบ่งยอดขายบริษัท.
• ทำงานเป็นทีมร่วมกัน โต และก้าวหน้าไปด้วยกัน.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.
• OR.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.
• CORE WORK ACTIVITIES.
• Supporting the Leading of Rooms Team.
• Champions the brand's service vision for product and service delivery.
• Monitors and promotes room rates, specials, and promotions at the residence.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of the Front Office, Engineering/Maintenance and Housekeeping operations.
• Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
• Operates all department equipment as necessary and reporting malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands and complies with loss prevention policies and procedures.
• Contributing Information to Support Managing to Budget.
• Verifies accuracy of room rates to maximize revenue opportunities.
• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of Room Operations on the overall property financial goals and objectives.
• Ensuring Exceptional Customer Service.
• Participates as needed in the investigation of employee and guest accidents.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and providing feedback to individuals; continuously strives to improve service performance.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service within guidelines.
• Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Interacts with guests to obtain feedback on product quality and service levels.
• Managing and Conducting Human Resources Activities.
• Participates in department meetings and continually communicates a clear and consistent message regarding the Room Operations goals to produce desired results.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Uses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate.
• Communicates performance expectations to employees in accordance with job descriptions for each position.
• Participates in the employee performance appraisal process.
• Coaches, counsels and encourages employees.
• Interviews and assists in making hiring decisions.
• Participates in employee progressive disciplinary procedures as required.
• Schedules employees to business demands and for tracks employee time and attendance.
• Assists in performing the payroll function.
• Oversees daily shift operations and ensures compliance with all policies, standards and procedures.
• Drives positive employee engagement by conducting the department feedback sessions and creating action plans to address open concerns.
• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.