เงื่อนไขการค้นหา

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Customer Care.
• Welcome and greet all visitors, customers, and partners, ensuring a positive first impression.
• Provide assistance to customers with inquiries, concerns, and special requests.
• Handle customer cases and complaints in a professional and timely manner.
• Coordinate with internal teams to resolve issues and deliver seamless support.
• Collect and record customer feedback for continuous improvement.
• Information & Guidance.
• Provide clear, accurate, and engaging information about the New area.
• Explain concepts related to sustainability and commercial innovation to visitors.
• Support visitors in understanding facilities, services, and experiences within the space.
• Tour & Delegation Management.
• Lead guided tours and study visits for institutions, organizations, and partner delegations.
• Assist with the coordination of group visits, ensuring smooth schedules and a positive experience.
• Act as a representative for New when engaging with VIP guests or international groups.
• Standards & Operations.
• Ensure high standards of cleanliness, safety, and visitor experience within the New area.
• Represent the New brand with professionalism, enthusiasm, and service excellence..
• Bachelor s degree in Hospitality, Business Administration, Communication, Sustainability, or related fields.
• Experience in customer service, hospitality, visitor engagement, or event coordination preferred.
• Experience handling VIP guests, international delegations, or guided tours is an advantage.
• Knowledge of customer service best practices and visitor engagement.
• Ability to deliver presentations and guided tours to diverse audiences.
• Strong command of English and Thai (spoken and written); additional languages are beneficial.
• Service-minded with a welcoming personality.
• Excellent interpersonal and communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proactive, collaborative, and team-oriented.
• Professional appearance and conduct.
• 5 working days per week.
• Able to work in shift time (divided into 3 shifts).

ประเภทงาน:

งานประจำ

• Coordinate, engage and facilitate the student s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap).
• Manage a team of tutors and ensure they are utilising student hours and successfully completing session reports.
• Proactively manage and foresee issues by resolving complaints or escalations in a timely manner.
• What we are looking for?.
• Desirable: experience in customer service, education industry or transferable role.
• High level of resilience and ability to thrive in a fast-paced startup environment.
• Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders.
• Outstanding organizational skills, with excellent written and verbal communication skills.
• Collaborative, with an openness to give and receive feedback.
• Why work for Crimson?.
• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work.
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year.
• 1000 individual training budget per year, we love to Level Up (it s one of our core values)!.
• Psychologist on staff.
• Insightful fireside chats and workshops to help support our high performing and ambitious team.
• Radical Candor is a feedback approach we live by.
• We re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!.
• If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!.
• Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.