เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Recruitment, Teamwork, English

ประเภทงาน:

งานประจำ

• Ensure the smooth-running process of the human resources function at the client site, working closely with HR business partner, Talent Acquisition, Learning and Development team, client leadership team and operations team.
• Support overall execution of employee life cycle and HR projects across Staffing, Recruiting, Onboarding, Employee Relations, Training & Development, Engagement activities, and Offboarding process.
• Ensure HR policies and procedures are communicated and adhered to within the client ...
• Foster and handle employee relations matters onsite including employee issues, participation in company activities, and convey communication among management team, client team, HR team, operations team, in order to create a positive work environment and boost employee motivation.
• Drive employee engagement through programs, activities, and other initiatives to increase retention rate.
• Advocate JLL's Culture and Values onsite (Ethics, Teamwork and Excellence).
• Prepare and record employee registration files for new hires and internal transfers for the client site.
• Work with Learning and Development and HR Business partner to analyze training needs for onsite team.
• Track and manage employee movement and absence records.
• Track and manage new hire orientation and onboarding program for new hires.
• Keep record of employee data, HR data analytics, and support the requisition process.
• Be a key collaborator and point of contact for all HR queries from management and employees at the client site.
• Minimum 5 years of progressive HR experience, preferably in property management or client-facing environments.
• Strong problem-solving skills with ability to navigate complex employee relations matters.
• Advanced proficiency in Microsoft Excel for HR data analytics, reporting, and workforce planning.
• Strong English communication skills, both written and verbal, to effectively communicate with stakeholders.
• Excellent interpersonal and communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong understanding of HR policies, procedures, and best practices.
• Experience in driving employee engagement initiatives and retention strategies.
• On-site -Bangkok, THA.
• If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!.
• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
• _JLL Privacy Notice_.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
• For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
• For additional details please see our career site pages for each country.
• Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Project Management, Problem Solving, Automation, English, Thai

ประเภทงาน:

งานประจำ

• Provide a consistent, timely, accurate and customer-focused HR administration service to key stakeholders and customers, contributing to the HR Ops overall vision and strategy.
• Support the processing of organizational HR information utilizing various HR systems.
• Validate and audit data to ensure data integrity.
• Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service.
• Interpret and ensure compliance to simple and complex policies and procedures. Foster, develop and maintain strong internal and external relationships with key vendors.
• Utilize multiple online systems to research, analyze, troubleshoot issues, complete requests and help resolve employee, manager and HR needs.
• Utilize the case management system to document and escalate inquiries.
• Educate employees on HR services and encourage use of self-service tools.
• Identify opportunities for enhancements, automation and continued self-service.
• Be a subject matter expert for all relevant services, processes and policies.
• Work collaboratively with all areas to ensure targets are met and/or exceeded and company initiatives are supported.
• Responsible for achieving internally-set quality standards and identified goals and metrics.
• Create content or knowledge articles and training tools to include in the external/internal knowledge base and continually share with team and clients.
• Support the onboarding process for the business.
• Special Projects and any other duties assigned by the manager.
• Bachelor's / Masters in HR is Preferred.
• 2 to 3 years of relevant experience in HR function- Employee Life Cycle Management.
• Excellent proficiency in English and Thai.
• Good Knowledge in MS. Office Applications- (Outlook, Excel, Word, PowerPoint).
• Highly Process oriented, strong attention to detail with high level of accuracy.
• Demonstrate ability to work with leaders, HR business partners, stake holders and teams across all functions.
• Demonstrated customer service skills with a strong ability to handle stakeholder queries across regions.
• Quick learner and Strong understanding of HR processes, Policies, and procedures across regions.
• Able to demonstrate Strong Problem solving, analytical skills, Time management, prioritization, and Follow-up Skills.
• Proactive in achieving results and seeking improvements with excellent Project management skills.
• Able to multi-task, effectively managing a wide range of daily activities and any ad-hoc activity.
• Able to work as a productive, collaborative member of a team, with good research abilities.
• Knowledge in Case Management and Data Management tools-preferably ServiceNow and Workday or any other tool will be an added advantage.
• Ability to work in fast paced environment who can mange all deliverables within agreed service level.
• Carrier is An Equal.
• Opportunity/Affirmative.
• Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
• Click on this.
• link.
• to read the Job Applicant's Privacy Notice.

ทักษะ:

Microsoft Office, HACCP

ประเภทงาน:

งานประจำ

• วิเคราะห์ความต้องการบุคลากรจากหัวหน้างาน/ผู้บริหาร.
• จัดทำและประกาศรับสมัครงานในช่องทาง ให้กับโรงงานผลิตอาหาร.
• ทำกิจกรรมด้านแรงงานสัมพันธ์ และข้อบังคับการทำงาน.
• ดำเนินการ ประสานงาน ด้านการพัฒนาฝึกอบรมในโรงงาน.
• รวบรวมตารางการทำงาน ใบลา และประสานงานกับสำนักงานใหญ่.
• จัดทำเอกสารรับรองระบบข้อกำหนด GHP, HACCP, ISO และอื่่นๆ.
• ดำเนินการตามที่ได้รับคำสั่งจากผู้บังคับบัญชา.
• วุฒิปริญญาตรี ทุกสาขา.
• มีประสบการณ์ 3 ปีขึ้นไป ด้านแรงงานสัมพันธ์, สรรหา, การจัดอบรม และการตรวจระบบคุณภาพต่างๆ.
• มีประสบการณ์ด้าน รับรองระบบข้อกำหนด GHP, HACCP, ISO และอื่่นๆ.
• ใช้โปรแกรม Microsoft Office โดยเฉพาะ EXCEL ได้อย่างดี.
• สามารถเข้าทำงาน 7:00 น.ได้ และสามารถทำงานร่วมกับผู้อื่นได้ดี.
• สามารถเริ่มงานได้ทันที จะพิจารณาพิเศษ.
• อาหารทานฟรี 1 มื้อ.
• เครื่องแบบพนักงาน.
• ประกันชีวิตและอุบัติเหตุกลุ่ม.
• วันหยุดพักผ่อนประจำปี ตามอายุงาน (ุ6 - 12 วัน).
• วันหยุดนักขัตฤกษ์ประจำปี 13 วัน รวมวันแรงงาน.
• การปรับประเมินผลการปฏิบัติงานประจำปี.
• โบนัสตามผลงานและผลประกอบการ (ขึ้นกับผลประกอบการ).
• อื่น ๆ ตามโครงสร้างบริษัท.

ทักษะ:

Recruitment, Leadership Skill, Assembly, YouTube, English

ประเภทงาน:

งานประจำ

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the sa ...

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Power point, Data Entry, Payroll

ประเภทงาน:

งานประจำ

HR Associate Req ID: 139962 Remote Position: No Hiring Manager: Jitriya Bunchai Band: 06 Region: Asia Country: Thailand State/Province: Chonburi City: Laem Chabang General Overview Functional Area: HRM - Human Resources Career Stream: HRM - Human Resources Role: Associate Job Title: HR Associate Job Code: ASS-HRM Band: Level 06 Direct/Indirect Indicator: Indirect Summary Entry level during which an employee receives both functional and organizational training under close supervision. Incumbents carry out assignments within well-defined practices, procedures and policies. Works inde ...

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Sales, Thai, English

ประเภทงาน:

งานประจำ

• Cold & Warm Calling: Conduct daily calls to qualify new and existing leads and convert them into sales opportunities across all product lines..
• Client Acquisition & Growth: Present WorkVenture's full range of products and services to prospective and existing clients, identifying the right solution for each company's employer branding needs..
• Lead List Management: Organize, tag, and prioritize leads for effective prospecting. Research company potential and identify appropriate contacts (HR Management, Talent ...
• Pipeline Reporting: Maintain accurate records of call outcomes, client interactions, and follow-ups in the CRM for weekly management review..
• Relationship Management: Build and maintain strong client relationships, assist with inquiries, and educate clients on WorkVenture's platforms and services..
• Market Intelligence: Gather feedback from calls and client conversations regarding market needs and relay insights to the Head of Sales..
• Bachelor's degree in any field..
• 2 - 3 years of proven experience in B2B sales, telesales, outbound sales, or recruitment sales. Performance matters..
• You love doing sales: demonstrated ability to work through lead lists without hesitation or fear of rejection..
• Strong communication and relationship-building skills; fluent in Thai with good proficiency in English..
• Disciplined, organized, and able to work independently to meet targets..
• Ability to understand and articulate multiple product offerings to different buyer personas..
• Previous experience in HRor employer branding is beneficial but not required..
• Competitive base salary (negotiable) + performance-based commission.
• Why Join Us?.
• You'll be selling market-leading products to top-tier companies, learning fast, and getting rewarded properly when you perform. During this role you'll develop broad consultative selling skills across employer branding, survey research, and recruitment solutions. If you like sales with momentum and upside, this role is for you.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Project Management, Leadership Skill, English

ประเภทงาน:

งานประจำ

About The Role Manage implementation of HR strategic/tactical initiatives and align Group HR strategies with Business Unit/country-level operations in order to achieve business results What You Will Deliver Manage HR departmental operating targets and costs according to annual allocation to ensure efficient usage of resources, where applicable Execute/manage management team's decisions on short-/long-term HR initiatives in line with company's business direction Drive implementation of tactical day-to-day HR processes across business operations Drive recruiting planning strategies ( ...

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Recruitment

ประเภทงาน:

งานประจำ

• Req ID: 138124.
• Remote Position: No.
• Hiring Manager: Ekkorn Hansing.
• Band: 06.
• Region: Asia.
• Country: Thailand.
• State/Province: Chonburi.
• City: Laem Chabang.
• General Overview.
• Functional Area: HRM - Human Resources.
• Career Stream: HRM - Human Resources.
• Role: Associate.
• Job Title: HR Associate.
• Job Code: ASS-HRM.
• Band: Level 06.
• Direct/Indirect Indicator: Indirect.
• Summary.
• Entry level during which an employee receives both functional and organizational training under close supervision. Incumbents carry out assignments within well-defined practices, procedures and policies. Works independently on details of assignments, and has limited decision-making authority; most decisions are made or guided by the immediate supervisor. Decisions/actions may have an impact on the department's/divisions goals. Works under close Supervision and requires direction on how assignments are to be executed; begins to put forward ideas on how work assignments are completed. Establishes cooperative relationships to work effectively with colleagues; supports others and participates as a team member, and takes responsibility for own work commitments. Interacts directly with immediate supervisor, co-workers and team members; engages in routine exchanges of information; interactions with external contacts, if applicable, would be monitored.
• Detailed Description.
• End-to-End Volume Recruitment: Manage the full recruitment cycle for direct labor roles (production operators, assembly line workers, warehouse staff, and technicians) from manpower requisition to day-one onboarding.
• Strategic Sourcing: Utilize and manage local recruitment channels effectively, including JobThai, JobsDB, targeted Facebook job groups, LINE OpenChats, local community notice boards, and provincial job fairs.
• Candidate Screening & Selection: Conduct high-volume applicant screening, organize walk-in interview days, and perform basic assessments to ensure candidates meet physical, availability, and operational requirements.
• Data & Metrics Management: Track hiring progress, maintain candidate databases, and report on key recruitment metrics such as Time-to-Fill, Offer Acceptance Rate, and early attrition trends.
• Knowledge/Skills/Competencies.
• Experience: Minimum of 2 - 5 years of recruitment experience, specifically focused on mass hiring or volume recruitment for the manufacturing, electronics or related industries. * 100 Headcounts / month is base line.
• Local Market Knowledge: Deep understanding of the blue-collar job market and candidate behaviors in Thailand's major industrial zones (e.g., Laem Chabang, Amata City, Eastern Seaboard, Navanakorn, or Rojana).
• Labor Law Familiarity: Solid working knowledge of Thai labor laws regarding working hours, shift allowances, minimum wage, and welfare.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
• Physical Demands.
• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Typical Experience.
• Zero to two years of relevant experience.
• Typical Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Enthusiastic, Data Entry, Payroll, English, Thai

ประเภทงาน:

งานประจำ

• We're committed to bringing passion and customer focus to the business.*.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*.
• Accurately enter new employee information into the Workday system.
• Collaborate closely with the recruiting team on the DL hiring plan and manage new hire gift inventory.
• Conduct new employee orientation sessions every Monday, updating presentation slides to align with global standards and translating content into Thai to meet ISO audit requirements.
• Assist with new employee onboarding processes, ensuring policy acknowledgments are signed and maintaining records in compliance with SOX requirements.
• Manage human resource personal information data within the Workday system for Thai employees, adhering to global restrictions.
• Maintain records of employee's personnel-related data (Personal information, provident fund, Insurance, etc.) in both paper and the database and ensure all employment requirements are met.
• Monitor and follow up on probation confirmations with line managers.
• Collaborate with the global HRIS team to identify and resolve Workday system issues.
• Maintain and update the HRC handbook and workflow for Thailand.
• Assist line managers and employees with offboarding processes.
• Provide relevant data for payroll preparation (bonuses, provident fund enrollment, etc.).
• Administer health and welfare plans, including enrollments, changes, and terminations.
• Provide ongoing support to HR operations and benefits teams.
• Generate and submit reports on general HR activities.
• Monitor HRConnections to promptly address employee inquiries and requests.
• Contribute to the development and implementation of HR initiatives and projects.
• Perform other duties as assigned.
• 2-4 years of relevant HR work experience. Good knowledge of general human resources practices, procedures, and benefit.
• Bachelor degree in related field or equivalent experience required.
• Experience with data entry into HR database required.
• Excellent MS Office Suite work experience, emphasis on Word, Excel, and PowerPoint.
• Ability to communicate in English both of written and spoken.
• We are an equal opportunity employer and value diversity at our company. *.
• We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. *.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. *.
• Please contact us to request accommodation.*.

ทักษะ:

Laos

ประเภทงาน:

งานประจำ

• Job Responsibilities.
• Lead, develop and implement HR & administrative frameworks aligned with project objectives and operational needs.
• Lead the HR & Admin Department, overseeing talent acquisition, onboarding, training, compensation and benefits, performance management, employee relations, and workplace culture.
• Manage office operations and facilities, ensuring efficient support services and streamlined day to day functioning.
• Align policies and processes across site and head office to enable smooth operations and foster a motivated, high performing workforce.
• Job Qualifications.
• Bachelor's degree in Political Science, Social Science, Psychology, Industrial Relations, Law, or related field.
• Minimum 10 years of progressive HR experience, with a minimum of 5 years directly supporting overseas/international business units.
• Minimum 10 years of comprehensive end-to-end experience in HR and Administration.
• Proven ability to support multi-site and cross-border teams in remote or project-based environments.
• Strong understanding of domestic and international labor laws, safety regulations, and HR compliance frameworks.
• Excellent stakeholder management, communication, and cross-cultural collaboration skills.
• Fluent in English both written and verbal (Minimum 750 TOEIC Score).
• Ability to work in Loas for Long Term Assignment.
• Goal - Oriented, Unity, Learning, Flexible.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Human Resources Development, Human Resource Management, Recruitment, E-learning, Labor law, Payroll, ERP, English

ประเภทงาน:

งานประจำ

royisal.com.

ประสบการณ์:

10 ปีขึ้นไป

ทักษะ:

Project Management, Data Analysis, English, Laos

ประเภทงาน:

งานประจำ

• Remote Position: No.
• Region: Asia.
• Country: Thailand.
• State/Province: Chonburi.
• City: Laem Chabang.
• Summary.
• HR Lead for a site or business unit(s) within a country with more than 2,000 employees, or supporting multiple countries or multiple locations (Thailand and Laos). Manage end-to-end employee lifecycle, including workforce planning, organization design, hiring plan, onboarding, people development, employee retention, performance management, talent and succession planning, until retire.
• LI-TP1.
• Detailed Description.
• Partners with multiple SVP/VP/GM & their staff to develop & implement strategic HR initiatives such as workforce planning, resource mgt, employee relations, performance management, skills management, programs & policies, leadership development. In an unionized site, include overall union-mgt relations, & negotiating & implementing local agreements.
• Provides advice, counsel, direction & training to the management team & managers on any business issue that has employee or organizational impact on company personnel practices, procedures, & initiatives, including interpreting the intent & meaning of the contractual obligations with the Union.
• Develop overall strategic direction to maintain credibility, communications, & relationships with union officials, stewards, & business partners to enhance the accomplishment of company objectives & permit a dialogue on problem situations so they can be resolved outside the grievance process.
• Ensures consistent application of policies/procedures for recruiting, rewarding, retaining, recognizing & developing people within a site.
• Provides employee relations consultation services to GM, Managers & employee.
• Develops, recommends, implements & maintains performance management programs & ensures consistent & timely application.
• Provides coaching & makes recommendations to Managers / supervisors for performance development & corrective action.
• Conducts internal investigations of acts of employee misconduct including interviewing, gathering evidence, consulting legal counsel, making recommendations & documenting findings.
• Represents site in charges of violating regulation or law.
• Provides performance program reporting.
• Partners with site senior mgt team to implement organizational change interventions-e.g. restructuring, reengineering, automating.
• Conducts ongoing skill competencies, knowledge/talent needs assessment. Develops or obtains specific training programs designed to meet the site's needs.
• Manages the rollout of Corporate HR Programs at the site level.
• Ensures compliance to corporate policies, governmental regulations & laws. Keeps abreast of legislative decisions, changes in employment laws & regs to limit legal exposure & liability.
• Knowledge/Skills/Competencies.
• Strong knowledge in HR Life-cycle Management.
• Strong in HR operation, being HR Generalist.
• In-depth knowledge of government regulations, labor laws and experience in Labor Relations.
• Strong organizational development, leadership development, facilitation, internal consulting skills.
• Customer Satisfaction initiatives.
• Extensive knowledge of World Class Manufacturing processes and Six Sigma strategies.
• Strong Project Management skills.
• Ability to effectively communicate with a wide variety of internal customers.
• Ability to evaluate multiple highly detailed tasks, determine priorities and organize work in a manner that allows for timely completion of projects.
• Ability to effectively organize and motivate team members with a diverse group of skill sets.
• Ability to manage complex organization with fast-pace environment.
• Data Analysis skill.
• Excellent English Communication.
• Typical Experience.
• 15 years HR Business Partner experiences.
• Industry experiences in manufacturing environment with more than 2,000 employees.
• Typical Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Recruitment

ประเภทงาน:

งานประจำ

• Manage visa, work permit, and immigration documentation for foreign employees.
• ดูแลเอกสารวีซ่า ใบอนุญาตทำงาน และเอกสารด้านตรวจคนเข้าเมืองสำหรับพนักงานต่างชาติ.
• Maintain employee records, HRIS data, and prepare HR reports.
• ดูแลข้อมูลพนักงาน ระบบ HRIS และจัดทำรายงานด้าน HR.
• Prepare and manage HR documents, letters, and employee-related paperwork.
• จัดทำและดูแลเอกสาร HR หนังสือแจ้งต่าง ๆ และเอกสารที่เกี่ยวข้องกับพนักงาน.
• Support performance appraisal processes and maintain evaluation records.
• สนับสนุนกระบวนการประเมินผลการปฏิบัติงาน และจัดเก็บข้อมูลการประเมิน.
• Manage employee uniform inventory, issuance, and returns.
• ดูแลการเบิกจ่าย คืน และควบคุมสต็อกชุดยูนิฟอร์มพนักงาน.
• Prepare HR communications and support employee engagement activities.
• จัดทำประกาศภายใน สื่อสารด้าน HR และสนับสนุนกิจกรรมสร้างความผูกพันของพนักงาน.
• Maintain HR systems, filing processes, support audits, and HR projects.
• ดูแลระบบ HR การจัดเก็บเอกสาร สนับสนุนการตรวจสอบ และโครงการด้าน HR.
• At least 1 year of experience in HR administration.
• มีประสบการณ์ด้าน HR Administration อย่างน้อย 1 ปี.
• Knowledge of HR documentation, employee records management, and HR processes.
• มีความรู้ด้านเอกสาร HR การจัดการข้อมูลพนักงาน และกระบวนการ HR.
• Strong organizational skills with attention to detail and confidentiality.
• มีทักษะการจัดการงานที่ดี ใส่ใจรายละเอียด และสามารถรักษาความลับได้.
• Good communication and coordination skills.
• มีทักษะการสื่อสารและการประสานงานที่ดี.
• Proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint.
• สามารถใช้ Microsoft Office ได้ดี โดยเฉพาะ Excel, Word และ PowerPoint.
• Confident and comfortable using English in the workplace.
• มีความมั่นใจและกล้าใช้ภาษาอังกฤษในการทำงาน.
• Able to work independently, manage priorities, and handle multiple tasks effectively.
• สามารถทำงานด้วยตนเอง จัดลำดับความสำคัญ และบริหารหลายงานได้อย่างมีประสิทธิภาพ.
• Immediate availability will be considered an advantage.
• สามารถเริ่มงานได้ทันทีจะได้รับการพิจารณาเป็นพิเศษ.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Enthusiastic, Data Entry, Power BI, Payroll, English

ประเภทงาน:

งานประจำ

• We're committed to bringing passion and customer focus to the business.*.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*.
• Drive data-driven HR decision-making by analyzing workforce data, managing HR systems (Workday), and supporting HR operations including onboarding, employee data management, and reporting.
• People Analytics & Reporting (Primary Focus).
• Analyze HR metrics (turnover, engagement, performance, hiring effectiveness).
• Develop dashboards and reports using Excel, Power BI, or any.
• Perform workforce analytics and predictive analysis (e.g., attrition trends).
• Provide insights and recommendations to HR and business leaders.
• HRIS & Data Management.
• Manage and maintain employee data in Workday, ensuring accuracy and compliance (SOX, ISO).
• Extract, integrate, and validate HR data across systems.
• Collaborate with global HRIS teams to resolve system issues and improve processes.
• HR Operations Support.
• Support onboarding and offboarding processes, including orientation and documentation.
• Maintain employee records (personal data, benefits, provident fund, insurance).
• Monitor probation confirmations and support payroll data preparation.
• Maintain HR handbook, workflows, and support HR projects.
• 2-4 years of relevant HR work experience. Good knowledge of general human resources practices and procedures.
• Bachelor degree in related field or equivalent experience required.
• Experience with data entry into HR database required.
• Excellent MS Office Suite work experience, emphasis on Excel, Power BI and PowerPoint.
• Ability to communicate in English both of written and spoken.
• Professional, with discretion and diplomacy, and capable of handling sensitive data and confidential information.
• Must be able to work independently as well as within a team.
• Excellent planning, time management, communication, organization, follow up, and interpersonal skills.
• Must be able to manage multiple priorities and projects in a fast paced environment.
• We are an equal opportunity employer and value diversity at our company. *.
• We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. *.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. *.
• Please contact us to request accommodation.*.

ประสบการณ์:

12 ปีขึ้นไป

ทักษะ:

Project Management, Recruitment

ประเภทงาน:

งานประจำ

• Samut Prakan, Samut Prakan, Thailand.
• R0137075.
• HITACHI ENERGY (THAILAND) LIMITED.
• Human Resources.
• Full time.
• No.
• The HR Business Partner acts as a strategic partner to Service Business in Thailand, Singapore, Malaysia and Indonesia supporting all HR business partnering activities in the local service units. In addition, the role leads and drives HR initiatives, transformation projects, and workforce programs across Service Business Units covering four Local Service Units (LSUs), contributing to the achievement of business objectives within a matrix organization. The role holder will work closely with LSU management team, local country HRs and HR Centers of Expertise (CoEs) to deliver people strategies, organizational effectiveness, talent management, employee engagement, and change management initiatives while ensuring compliance with local labor laws and company policies.
• HR Business Partnering.
• Serve as the primary HR partner for business leaders and managers in 4 local service units (LSUs) - Thailand, Singapore, Malaysia and Indonesia.
• Support the full spectrum of HRBP activities, including workforce planning, talent management, succession planning, performance management, employee relations, organizational design, and change management.
• Partner with leaders to align people strategies with business priorities and growth objectives.
• Provide coaching and guidance to managers on leadership effectiveness, employee development, and people matters.
• Drive employee engagement initiatives and foster an inclusive, high-performance culture.
• Support annual HR processes, including performance reviews, talent reviews, compensation cycles, and succession planning.
• Analyze workforce trends and HR metrics to provide insights and recommendations to business leaders.
• Ensure compliance with local labor legislation and company policies, by partnering with country HRs.
• Lead and coordinate HR projects and initiatives across Service Business Units covering four Local Service Units in alignment with Xmatrix.
• Partner with LSU leadership teams to identify organizational needs and implement solutions.
• Drive cross-functional and matrix HR initiatives related to workforce planning, talent development, capability building, diversity and inclusion, engagement, and organizational effectiveness.
• Manage project timelines, stakeholder alignment, risk mitigation, and communication plans.
• Facilitate best-practice sharing and HR process standardization across Service LSUs.
• Support business transformation, restructuring, and change management initiatives as required.
• Collaborate with global, regional, and local HR teams to ensure successful implementation of strategic HR programs.
• Talent & Leadership Development.
• Facilitate talent review and succession planning discussions.
• Identify critical talent gaps and develop action plans with leaders.
• Support leadership development and talent acceleration initiatives.
• Champion learning and capability-building programs to strengthen organizational effectiveness at all LSU level.
• Employee Engagement & Compliance.
• Manage employee relations matters with appropriate guidance from HR leadership and legal teams.
• Ensure adherence to local employment laws and corporate governance requirements in alignment with country HRs.
• Support investigations, disciplinary processes, and conflict resolution when necessary.
• Continuous employee engagement initiatives at all LSU levels.
• Partnering with L&D teams and arranging for training programs.
• HR Operations & Collaboration.
• Work closely with HR Operations, Talent Acquisition, Compensation & Benefits, Learning & Development, and Global Mobility teams to deliver integrated HR solutions.
• Ensure high-quality execution of HR processes and employee experience initiatives.
• Contribute to continuous improvement of HR practices and organizational effectiveness.
• Education.
• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• Master's degree or HR certification is an advantage.
• Experience.
• 10 - 12 years of progressive HR experience, including HR Business Partnering responsibilities.
• Proven experience partnering with senior business leaders in a matrix organization.
• Experience managing regional, multi - country cross-functional HR projects.
• Experience supporting service, engineering, industrial, or technology-based businesses is preferred.
• Competencies.
• Strong business acumen and strategic thinking.
• Excellent stakeholder management and influencing skills.
• Project management and change management capability.
• Strong communication and presentation skills.
• Data-driven decision-making and analytical skills.
• Ability to manage multiple priorities across diverse stakeholder groups.
• Collaborative mindset with the ability to operate effectively in a global matrix environment.
• 1 month of guaranteed bonus (Fix bonus) plus Performance Bonus. (Depending on employee's performance result and Business performance).
• 10 days annual leave (Service year 0-5), 15 days annual leave (Service year 6-10), flexible working policy, Flexibility working time.
• Benefit according to local standards: Heath-care insurance benefits to employees and their dependents, annual health checkup, Provident Funds (employees can contribute up to 15%).
• Growth possibility: Learning and development platform, career movement opportunity within organization.
• Possibility to gain experience in international environment.
• Please be advised that the benefits provided may differ depending on the employee's country of hire.
• Accessibility and reasonable accommodation.
• Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a.
• general inquiry form.
• on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
• This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
• Use of Al and automated tools in recruitment.
• As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as.
• Hitachi's Global Data Privacy Notice.
• Background Screening and Security Checks.
• As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.
• For certain roles particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.
• The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Recruitment, Leadership Skill

ประเภทงาน:

งานประจำ

• Full-cycle recruitment: manage job requisitions, sourcing, screening, interview coordination, and offer management across departments.
• Workforce planning: partner with hiring managers on headcount requests, open-position tracking, and approvals.
• Onboarding: own new-hire documentation, employment contracts, and Day 1 and Week 1 onboarding plans.
• Employer branding: shape job ad content, candidate experience, and recruitment marketing.
• Compensation, Benefits & Payroll.
• Compensation administration: manage salary structures, pay bands, and periodic compensation review cycles.
• Benefits administration: administer health insurance, social security, provident fund, and other benefits.
• Payroll coordination: process monthly payroll inputs and liaise with the payroll provider and Finance team.
• Market benchmarking: gather market pay data to keep AltoTech's compensation competitive.
• HR Operations, Compliance & Employee Relations.
• HRIS and records management: maintain accurate employee records, HRIS/HR MCP data, and organizational charts.
• Statutory compliance: administer social security, provident fund, work permits and visas, and other labor law filings across Thailand, Singapore, and Malaysia.
• Employee relations: act as the first point of contact for employee queries and concerns, mediate conflicts, and manage disciplinary and offboarding processes in compliance with policy and law.
• General affairs: oversee office administration, facilities vendors, and employee welfare programs.
• Talent Management & Succession Planning.
• Talent reviews: run structured talent reviews and potential/performance assessments with department leads.
• Individual development plans: guide managers on development conversations and career growth planning.
• Succession planning: identify business-critical roles and build succession pipelines and readiness plans.
• Leadership Development Programs.
• Training needs analysis: assess capability gaps across teams and build a training roadmap.
• Program design: design and curate learning programs, workshops, and e-learning content.
• Leadership development: build leadership and management development programs, coaching, and mentoring structures for people managers.
• Engagement & Culture Development.
• Framework design: design AltoTech's competency framework, career ladders, and performance management methodology.
• Culture and engagement: shape engagement, DEI, and culture-building initiatives across the company.
• Bachelor's degree in Human Resources, Organizational Development, Psychology, Education, or a related field; Master's preferred.
• 3-5 years of HR experience with a focus on learning & development, talent management, or organizational development.
• Skills & Competencies.
• Working knowledge of Thai labor law, compensation and benefits structures, and payroll processes.
• Proficiency with HRIS, applicant tracking, and learning management systems.
• Strong facilitation, coaching, and instructional design skills.
• Experience with talent review methodologies, competency frameworks, and succession planning.
• Excellent stakeholder management skills across all levels of the organization, including senior leadership.
• High attention to detail, discretion, and process rigor in a lean, fast-paced team.
• Fluent in Thai and professional working proficiency in English for regional coordination with Singapore and Malaysia.
• Strong instructional design, facilitation, and coaching skills.
• Strategic thinking with the ability to translate business and talent needs into development frameworks.
• Experience with competency frameworks, 9-box talent review methodology, and succession planning tools.
• Strong stakeholder management with department leads and senior leadership.
• Data-informed approach to measuring learning and development impact.
• Fluent English required for regional program design and facilitation.
• Nice to Have.
• Experience in a multi-country or regional technology/AI scale-up.
• Experience building HR programs and processes from the ground up in a small or lean team environment.
• Certification in instructional design, coaching (for example ICF), or talent management.
• Experience building leadership or management academy programs in a scale-up or multinational environment.
• What We Offer- Competitive salary commensurate with experience and qualifications.
• Direct exposure to cutting-edge technology and energy management projects shaping Thailand's built environment.
• A high-growth startup environment with real ownership and impact from day one.
• Collaborative team culture with a mission-driven focus on sustainability and net-zero impact.
• Opportunity to work with Thailand's most prominent commercial real estate and hospitality brands.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Meet Deadlines, Data Analysis, Fast Learner, Automation, Power BI

ประเภทงาน:

งานประจำ

• Probation & Resignation Management.
• Manage day-to-day operations related to employee probation and resignation processes.
• Monitor probation due dates and follow up with employees and managers to ensure assessments are completed on time.
• Coordinate resignation, handover, employee clearance, and related offboarding activities with relevant departments.
• Conduct exit interviews with resigning employees and summarize key feedback, concerns, and reasons for resignation.
• Analyze exit interview findings and turnover trends to identify recurring issues and provide meaningful insights to HRBP and management.
• Maintain accurate probation, resignation, exit interview, and employee turnover records.
• Prepare regular reports and identify overdue cases, trends, and areas requiring HRBP attention.
• Ensure employee data and related documentation are properly maintained and handled confidentially.
• HR Business Intelligence & Data Analytics.
• Collect, consolidate, analyze, and visualize HR data to support HRBP and management decision-making.
• Develop and maintain HR dashboards and reports related to probation, resignation, turnover, workforce trends, and other HR metrics.
• Identify trends, patterns, and potential HR issues through data analysis.
• Support the development of HR KPIs and management reports.
• Ensure accuracy and consistency of HR data across relevant systems and reports.
• AI & HR Digital Development.
• Utilize technical knowledge, AI tools, and automation to improve HRBP and other HR processes.
• Support the development of AI-powered HR tools, dashboards, automated alerts, workflows, and reporting solutions.
• Work with HR and IT teams to identify opportunities for process digitalization and automation.
• Support testing, implementation, and continuous improvement of HR systems and digital solutions.
• Explore new AI technologies and recommend practical applications within HR functions.
• Performance Management Support.
• Support PMS data preparation, validation, analysis, and reporting.
• Develop analytical reports and dashboards related to goal setting, performance ratings, completion status, and other PMS indicators.
• Identify data discrepancies and coordinate with relevant stakeholders for correction.
• Provide HR management with meaningful insights from performance data.
• HR Projects.
• Support HRBP, HR digital transformation, analytics, employee experience, and other assigned HR projects.
• Coordinate with internal stakeholders and cross-functional teams to ensure projects are completed according to agreed timelines.
• Perform other duties and projects as assigned.
• Bachelor's degree in Human Resources, Business Administration, Business Analytics, Data Analytics, Information Technology, Computer Science, or a related field.
• 0-3 years of experience in HR, HRBP, HR analytics, HRIS, Business Intelligence, or related areas is preferred.
• Good understanding of HR processes, particularly probation, resignation, exit interviews, employee lifecycle, performance management, and HR reporting.
• Strong analytical skills with the ability to interpret HR data and translate findings into meaningful insights.
• Good knowledge of Microsoft Excel; experience with Power BI, Tableau, Looker Studio, or other Business Intelligence tools is an advantage.
• Familiarity with AI tools, automation, workflow development, or HR digital solutions is highly desirable.
• Experience with HRIS/HRMS systems would be an advantage.
• Basic knowledge of database management, SQL, Power Automate, Python, APIs, or similar technical tools would be an advantage.
• Proactive and self-motivated, with a strong sense of ownership and accountability.
• Fast learner with the ability to quickly adapt to new systems, tools, and HR processes.
• Strong ability to manage, organize, and prioritize multiple assigned tasks to meet deadlines.
• Detail-oriented with strong data accuracy and problem-solving skills.
• Good communication and coordination skills with the ability to work with HR, IT, managers, and other stakeholders.
• Able to work independently and effectively in a fast-paced environment.
• Strong interest in HR technology, AI, data analytics, and digital transformation.
• Good command of written and spoken English.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• We are seeking a hands-on.
• HR Business Partner - Operations.
• to support our manufacturing organization in Thailand. This role partners closely with frontline leaders and employees, working with the Lead HRBP to manage employee relations, execute HR programs, and ensure stable and compliant plant operations. The role has strong shop-floor presence and is critical to workforce engagement and operational effectiveness.
• Serve as the primary HR contact for assigned operations teams.
• Handle employee relations matters including discipline, grievances, investigations, and conflict resolution.
• Coach supervisors and managers on people management, performance discussions, and attendance management.
• Support workforce planning, headcount tracking, overtime management, and manpower analysis.
• Analyze HR and operational data (e.g. absenteeism, turnover) to support decision-making.
• Support core HR processes such as performance management, talent reviews, and organizational changes.
• Partner with HR COEs on hiring, compensation, and learning initiatives.
• Ensure compliance with company policies and local labor laws.
• Bachelor's degree in HR, Business Administration, or related field.
• Minimum 7 years of HR experience, preferably in manufacturing or operations environments.
• Strong hands-on employee relations experience.
• Strong English communication skills.
• Good numerical and analytical skills.
• Able to work effectively across all employee levels.
• Experience in C&B / Total Rewards and multinational environments.
• Practical, hands-on, and comfortable in a factory setting.
• Strong people-handling and influencing skills.
• High integrity, sound judgment, and confidentiality.
• Ready to grow into a broader HRBP role.
• Carrier is An Equal.
• Opportunity/Affirmative.
• Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
• Click on this.
• link.
• to read the Job Applicant's Privacy Notice.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Data Analysis, Recruitment, Data Entry, Automation, Payroll, Oracle, SAP, English

ประเภทงาน:

งานประจำ

• As an.
• HR Digital Solutions Officer., you will support the day-to-day operations of HR systems and data management, while contributing to digital improvement initiatives within the HR function. This role focuses on ensuring accurate HR data, supporting reporting needs, and assisting in enhancing HR systems and processes through digital tools and automation.
• You will work closely with HR teams, IT, and stakeholders to ensure HR systems are e ...
• Job Responsibilities.
• Support the administration, maintenance, and daily operations of HRIS platforms (e.g., SAP SuccessFactors or similar systems).
• Maintain HR data including data entry, updates, user access, roles, and permissions while ensuring data accuracy and integrity.
• Assist in generating and analysing standard and ad-hoc HR reports (e.g., headcount, turnover, KPIs, demographics).
• Ensure consistency of HR data across systems through regular validation and reconciliation.
• Provide system support to HR functions such as Recruitment, Onboarding, Performance Management, Learning & Development, Payroll, and Benefits.
• Assist in preparing user guides, SOPs, and training materials related to HR systems and reporting.
• Support HR users by resolving system-related issues and responding to data/reporting requests.
• Participate in HR digital projects such as system enhancements, module implementations, and process automation.
• Job Qualifications.
• Bachelor's degree in Human Resources, Information Systems, Business Administration, or related field.
• 1 - 3 years of experience.
• in HR operations, HRIS, HR data/reporting, or related roles.
• Basic to intermediate experience with HRIS platforms (e.g., SAP SuccessFactors, Workday, Oracle HCM, or similar).
• Proficiency in Microsoft Excel (e.g., formulas, pivot tables; macros is a plus).
• Strong interest in HR data, digital tools, and process improvement.
• Familiarity with data analysis, reporting, or dashboards is an advantage.
• Exposure to automation tools, AI, or analytics platforms is a plus.
• Strong analytical thinking and attention to detail.
• Good communication and stakeholder coordination skills.
• Able to work independently and collaboratively in a team environment.
• Good command of English (both written and spoken).
• Fluent in written and verbal English (Minimum 750 TOEIC score).
• Goal - Oriented, Unity, Learning, Flexible.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
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• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.