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Skills:

Telesales

Job type:

Full-time

• Verify customer payments across all payment channels, including EDC credit card terminals and cash collection, and ensure all transactions are processed and completed within SLA.
• Retrieve the YES file, the insurance application form, and the customer's CRS tax residency declaration form, and submit them to Underwriting team for further processing to issue the policy to the customer.
• Initiate a service request in the system to allow the Telesales team to follow up wi ...
• Provide prompt and proactive responses to all urgent requests raised by the Telesales team and relevant stakeholders.

Job type:

Full-time

• Verify commission and compensation calculation for Distribution Channels to be accurate and deliver on time by weekly, biweekly and monthly.
• Deal with exceptional compensation request from Distribution Channels and propose for final decision.
• Advise solution to ensure the improvement of process and follow up for output result.
• Compensation System.
• Develop tools with IT to ensure the accuracy of data sources and use to calculate compensation more efficient.
• Control and review process of new configuration of commission for all Distribution Channels.
• Enhance new function on system to support new compensation scheme and new channel including end to end process.
• Project and Other Cross functional assignment.
• Lead in system integration or other project related to compensation.
• Working closely with internal and external parties ex. Audit, OIC and Revenue department.
• Organize and manage change cross functional team for compensation related data in high level.
• Core Integral Life and related.
• Lead and manage all developments including new function / enhancement on Core Integral Life system.
• Manage to combine / terminate existing ex-SCBL compensation systems to end up with necessary system especially SCB Banca compensation.
• Open and create any possibility for migration to DMS (if needed) to reduce manual task and work more effective.
• Act as a center for future compensation system project.
• Policy Replacement.
• Act as a leader for Policy Replacement project according to GO guideline, align with local team and implement automatic report on system.
• Manage and support required data / report to all Distribution Channels so they can follow up with their team.
• Monitor performance and advise Management & key stakeholders when any significant change happens.
• Debt Management.
• Initiate automated report and end-to-end workflow on system to support on Debt Management for all Distribution Channels.
• Ensure compensation structure and benefit claw back aligned with company's strategic objective.
• Monitor and prevent any possible room to get benefit in inappropriate way.
• Team Engagement.
• Supervise and coach team member both on technical knowledge and soft skills to grow up and support change to the company's strategy related compensation tasks.

Job type:

Full-time

• Work with commercial related units such as product team, e-commerce, and customer, to create PR plan for key projects.
• Organize and lead company data releases, presentations, conference presence and messaging at industry conferences that is complying with group and local comm. policy.
• Manage creation of materials including collateral materials, web sites, videos, etc. to engage external resources as appropriate.
• Evaluate track and measure communication performance with analytical skills that will be able to guide the team to the right direction in order to achieve business unite and company objective.
• Take a hands-on role in PR news for multiple mediums: electronic, print, video, face-to-face communications, executive memos, announcements, talking points, intranet site content, newsletter articles, presentations, all hands meetings, and situation-specific communication plans.
• Provide report communication in areas with high quality with 100% accuracy and update to all stakeholders in PR to meet with timeline as agreed.
• Execute in content creation, with an eye for detail, that will help company deliver customer led contents on the corporate level message to the audience.
• Organize and lead company data releases, presentations, conference presence and messaging at industry conferences with the alignment with group and local communication policy.
• Work with cross function within organization in role areas.
• Maintain good relationship with journalist insurance sector and other sectors in the role areas.
• Find the way to expand relationship with journalist in non-insurance sector to expand company visibility to wider range of audiences.
• Bachelor Degree in Communication, PR, Marketing or Business Administration, or related field.
• At least 7-10 years directly related experience (i.e., public relations, employee communications, brand who has an active listening techniques to identify high impact opportunities for communications support with strong business acumen that joining with influence and collaboration skills.
• S/he should have an experience in developing and implementing strategic, integrated communications plans tied directly to business objectives with ability to identify, prioritize and implement communications opportunities on own initiative while influencing teams across multiple functions, locations and disciplines to deliver measurable engagement and visibility outcomes as a mandatory to be able to work well with diverse groups, be a team player, possess analytical and "client service" skills that will result in ability to manage project timelines and determine work flow.

Skills:

E-learning, Industry trends

Job type:

Full-time

• Develop engaging and effective eLearning content, including interactive modules, videos, and assessments.
• Collaborate with subject matter experts and training teams to create relevant and accurate eLearning content.
• Ensure eLearning content aligns with training objectives and business needs.
• Edit and proofread eLearning content to ensure it is free of errors and meets quality standards.
• Stay updated with industry trends and best practices in eLearning content creation.
• Use authoring tools and multimedia software to create visually appealing and interactive eLearning content.
• Test eLearning materials to ensure they function properly and meet educational standards.
• Manage and maintain eLearning content on various platforms, ensuring it is up-to-date and accessible.
• Provide support and training to team members on eLearning content creation tools and techniques.
• Engage with external vendors, universities, academies, and institutions to incorporate best practices and innovative solutions..
• Bachelor's degree in Instructional Design, Multimedia Design, or a related field.
• Proven experience in e-learning content creation, scriptwriting, and storyboarding.
• Hybrid working (2 days in office/week).
• Insurance coverage for employee and family.
• Performance Bonus.
• Annual leaves 20 days/year.

Skills:

Project Management, English

Job type:

Full-time

• Develop and drive marketing communication and brand communication strategies to strengthen FWD's brand awareness, consideration, and overall brand equity.
• Lead the planning, development, and execution of integrated marketing communication campaigns across multiple channels to support business objectives and deliver measurable brand and business outcomes.
• Identify and evaluate strategic marketing communication opportunities, marketing collaboration partnerships, sponsorships, and engagement platforms to enhance audience ...
• Translate consumer insights, market intelligence, and competitive analysis into actionable marketing communication strategies, messaging frameworks, and campaign plans.
• Define success metrics, monitor campaign and brand performance, generate insights, and recommend optimization strategies to improve communication effectiveness, audience engagement, and ROI.
• Partner with internal and external stakeholders to ensure effective delivery of marketing communication programs and consistent execution of brand standards across all customer and communication touchpoints.
• Act as a strategic advisor to business functions on marketing communication strategy, campaign development, audience engagement, and integrated marketing planning, ensuring alignment with FWD's brand objectives and business priorities.
• Master degrees in Marketing, Business, Communication or related.
• 7-10 years working experiences in leading roles under brand/comms team or related.
• A good understanding in integrated marketing communications, media planning, event/experiential experience, partnership experience, and project management.
• Strong leadership, communications, and good analytical skills with business acumen.
• High understanding of AI, digital and market trend. Hands on and can-do attitude with high ambitious to drive for a high-performance team.
• Excellence communication in both Thai and English.
• Hybrid working (2 days in office/week).
• Office at BTS Nana station.
• Insurance coverage for employee and family.
• Performance Bonus.
• Annual leaves 20 days/year.

Job type:

Full-time

• Deliver IFRS17 compliant results that meet quality and timeline as agreed.
• Work closely within the team and with other workstreams to deliver the IFRS17 implementation according to the project plan.
• Informing other team members and the Head of IFRS17 Project of any risks and issues on a regular basis.
• Assist in seeking the key drivers that explain the IFRS17 financial results on the FWD TH's portfolio and pricing through financial impact assessments.
• Assist in assessing any assumption gaps required by IFRS17 and closing the gaps by the new experience assumption development.
• Assist in implementing control processes and conducting user acceptance tests to ensure the user requirements for various data, systems and processes are fulfilled.
• Assist in the development and implementation of a robust and efficient IFRS17 solution.
• Assist in implementing process automations and optimizations wherever possible in the target operating process.
• Assist in delivering the IFRS17 business planning and forecasting with key analytics functions.
• Ensuring an appropriate level of traceability and documentations of delivery in place.

Job type:

Full-time

• Develop HR reports/dashboards, perform advanced data analysis, and oversee data quality and business processes in HRIS to offer business insights while ensuring data accuracy and operational efficiency in HRIS.
• Lead and execute HR data-related initiatives, implementing HRIS enhancements and optimizing processes for operational excellence and efficiency in HRIS..
• Develop executive-level HR reports/dashboards to drive data-driven decision-making at the management levels.
• Employ advanced analytical tools and statistical techniques to conduct complex data analysis, delivering valuable business insights and recommendations to stakeholders.
• Engage with HR teams and other teams in various functions to discern data requirements, gather pertinent HR data, and fulfill their business needs effectively.
• Oversee HRIS business processes, permission access and data quality, taking the lead in data cleansing, updates, and quality checks to ensure high-quality data for future usage and analysis.
• Lead and collaborate with multiple stakeholders, including group offices to implement new Workday modules, introducing features, and supporting HR digitization initiatives to advance HR digitization efforts.
• Mentor and guide junior data analysts in effectively operating HRIS business processes, troubleshooting incidents, and developing data analysis skills through sharing best practices.

Skills:

Branding, Compliance

Job type:

Full-time

• Clarify the goals of the training, develop content, produce training materials, review available training resources that they can use as part of their program and produce a curriculum plan.
• Create technology development to support Distribution Learning e.g. prototype learning and testing.
• Coordinate with other functions i.e. Branding, Product Proposition, Customer Experience and Compliance for public communication.
• Introduce the new material and provide TTT for trainers.
• Assess existing training courses and determine how effective the training courses are.
• Update or modify training course to incorporate new technology or information.
• Bachelor Degree in Education Technology or any related field.
• Life Insurance Agent License.
• Minimum 5 years of experience in life insurance digital tools.
• Hybrid working (2 days in office/week).
• Insurance coverage for employee and family.
• Performance Bonus.
• Annual leaves 20 days/year.

Skills:

Assurance, Project Management, English

Job type:

Full-time

• Ensure highest quality of software delivered. Maintain, collect and communicate Software QA knowledge incorporate with Insurance End-to-end business knowledge expertise to ensure zero defect practice and targeted.
• Understand Business value/impact, project requirements, Stakeholders analysis and understanding of their interest in term of Software quality expected,.
• Communicate with all stakeholders to ensure all required QA activities are commonly understand and deliver in a timely manners.
• Lead agile organization to deliver high quality QA products to enhance business value deliver to FWD customer.
• Create and manage related documents of the project in order to support QA Activities and ensure zero defect practice is achievable.
• Establish Quality Assurance Center of Excellence to ensure solution deliver with no critical or high issues.
• Manage and deliver excellence service to satisfy or exceed stakeholder's expectations.
• B.Sci. or B.Eng., or M.Sci. (MBA will be beneficial), other bachelor degree are considerable.
• Minimum 5 years experience in Life insurance.
• Experience in Software QA activities planning and execution (at least 2 years).
• Agile project management experience.
• Total experience 10 years.
• Having strong QA experience and understanding end-to-end insurance processes.
• Dedication for Software QA.
• Good Leadership and ownership, experience in leading QA team.
• Excellence communication in Thai and English.

Skills:

Finance, Legal, Contracts

Job type:

Full-time

• Submit the list of eligible candidates to Division Heads and Agency Development Executives (ADEs) for selection and planning with Agency Leaders (ALs).
• Coordinate with the Actuarial team to verify candidate qualifications and conduct high-risk screening before program enrollment.
• Arrange accommodation for Future ME participants who are required to travel from other provinces to attend the monthly Future ME training programs.
• Liaise with hotels and training venues in various locations, such as Nakhon Si Thammarat, Khon Kaen, Chiang Mai, and other designated training sites.
• Consolidate and submit participant registration lists to the Business Training Center (BTC) on a monthly basis.
• Collect, verify, and maintain Future ME agent agreements and supporting documentation.
• Coordinate with the Finance and Legal teams to ensure timely processing of Future ME contracts and income guarantee arrangements.
• Prepare and distribute communication materials to promote Future Me Program.
• Develop and publish weekly and monthly program performance communications, including, Top Future ME Agency Leader (AL) Rankings, Top Future ME Agent Rankings.