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Experience:

1 year required

Skills:

Microsoft Office, English

Job type:

Full-time

• Process documents and general administration work.
• Handle internal and external correspondence/ communication.
• Coordinate between Thai and foreign agencies or participants.
• Any other duties assigned.
• Thai Nationality.
• Bachelor s Degree.
• At least 1 year experience in related field (Education industry is preferable; overseas study or overseas work experience is a plus).
• Good command of English.
• Computer literacy (Microsoft Office).
• Soft skills; Result Orientation, Teamwork, Planning and Organizing, Effective Communication, Proactive.

Experience:

1 year required

Skills:

Project Management, English

Job type:

Full-time

• Former Ivy League and Top 20 admissions officers to rigorously review and refine applications.
• Professors and PhD teaching fellows from leading universities to guide students through original, independent research with pathways to selective peer-reviewed publication or conference presentation.
• Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards.
• Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation.
• We re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.
• What are the main responsibilities for this role?.
• Coordinate, engage and facilitate the student s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap).
• You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team.
• Advise the team on possible value add solutions to support the student.
• Provide the global team insights into local cultural nuances and demands.
• Keep up to date on student s progress, and report back to the team regularly.
• Proactively manage and foresee issues by resolving complaints or escalations in a timely manner.
• What we are looking for?.
• 1-2 years experience in customer service, project management, account management or transferable role.
• Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability.
• High level of resilience and ability to thrive in a fast-paced startup environment.
• Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders.
• Outstanding organizational skills, with excellent written and verbal communication skills.
• Collaborative, with an openness to give and receive feedback.
• Why work for Crimson?.
• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work.
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year.
• Radical Candor is a feedback approach we live by.
• We re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!.
• If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!.
• Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.

Skills:

English

Job type:

Full-time

• Fluent in both Thai and English (spoken and written).
• Minimum qualification: High School Diploma; Diploma or Degree preferred.
• Good communication and interpersonal skills.
• Basic computer and typing proficiency.
• Previous customer service or call center experience is an advantage.
• Willingness to work in shifts, weekends, or public holidays as required.
• Why Join Us? Competitive salary and performance incentives.
• Professional and inclusive working environment.
• Training and development opportunities.
• Career growth in a global BPO company.
• Responsibilities: Handle customer interactions via phone, email, or chat in Thai and English.
• Assist customers with inquiries, product information, order status, and troubleshooting.
• Maintain accurate records of customer interactions in the system.
• Follow up to ensure resolution and customer satisfaction.
• Meet performance targets for quality, efficiency, and customer satisfaction.
• Escalate complex issues to the relevant department when necessary.

Job type:

Full-time

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!

Skills:

Microsoft Office, Social media, English

Job type:

Full-time

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time.
• Become and remain knowledgeable about social media products and community standards.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Review the reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.

Experience:

1 year required

Skills:

Contracts, Compliance, Data Entry, English

Job type:

Full-time

• Process and manage cloud orders.
• Maintain and update order records, contracts and so on.
• Monitor order status, resolve issues, and ensure timely delivery/activation.
• Work closely with vendors to handle order processing and account provisioning.
• Assist in reporting, tracking sales performance, and operational metrics.
• Support the sales team on order-related inquiries, pricing, and documentation.
• Coordinate with internal teams.
• Ensure compliance with company processes.
• 1-3 years of experience in operations, sales support, and order processing.
• Experience in IT/Cloud/Software business is a plus.
• Detail-oriented with strong accuracy in data entry and documentation.
• Able to work with multiple stakeholders and manage tasks under deadlines.
• Familiarity with Microsoft Excel.
• Basic understanding of cloud products (Microsoft 365/Azure) is preferred.
• Be able to communicate in English.

Skills:

Multitasking, Microsoft Office, Excel, English

Job type:

Full-time

• Support hiring activities for technician positions.
• Manage administrative tasks including timesheet processing, purchase requisitions, and coordinating the rental and management of helpdesk services for employees, ensuring they have the necessary equipment and access.
• Coordinate internal events and annual health check-up programs.
• Oversee site facilities and ensure smooth operations.
• Collaborate with P&O and staff for effective communication.
• Use your skills to move the world forward.
• Bachelor degree in Business Administration or a related field.
• Prior experience in administrative roles supporting multiple departments is a plus.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and office systems.
• A proactive mindset, with the ability to handle deadlines and prioritize tasks effectively.
• Proficient in both written and spoken Thai and English, with strong ability to communicate effectively in both languages.
• Why you ll love working for Siemens Mobility.
• We live and foster an ownership culture in which every employee takes personal responsibility for our Company's success. We invest in our team members, offering a wide variety of development opportunities. In this role you will have the opportunity to qualify for Siemens Commercial Project Manager career and to undergo the Commercial Project Management certification.
• Flexible Benefits Program for employees & dependents.
• Medical Insurance for Spouse and Children.
• Siemens Share Options.
• National & International opportunities.
• Positive, inclusive and relaxed working environment.
• Join a team dedicated to transforming the everyday for a more sustainable future.
• Siemens prides itself on its diverse workforce.
• Siemens has been recognised as ahead of its time for many reasons, and our progressive policies is one of them. We encourage applications that reflect the diversity of the communities within which we work.
• We are a proud equal opportunity employer, where we continue to push for a work environment of diversity and inclusion, we also believe that differences in personalities, thoughts and ideas are important, and that is why we know diversity and inclusion is very important in helping realise the potential of our people. As part of our Ownership culture, Siemens supports reasonable flexible working practices that empower our employees to best meet work and personal commitments.

Experience:

No experience required

Skills:

Thai

Job type:

Full-time

• บริษัทด้านการให้บริการเก็บรักษาและเพาะเลี้ยงสเต็มเซลล์ระดับมาตรฐานสากล กำลังเติบโตและขยายทีมงาน.
• เปิดรับสมัครตำแหน่ง.
• ผู้ช่วยผู้แทนขาย (Sales Assistant) เขตกรุงเทพฯ จำนวน 2 อัตรา***.
• หมายเหตุ.
• เพศหญิง อายุ 22-30 ปี.
• วุฒิการศึกษาปริญญาตรี ทุกสาขา (หากมีประสบการณ์ด้านงานขาย หรือบริการลูกค้า จะพิจารณาเป็นพิเศษ).
• บุคลิกภาพดี มนุษยสัมพันธ์ดี รักงานบริการ และมีทักษะการสื่อสารที่ดี.
• มีความกระตือรือร้น เรียนรู้ไว และสามารถทำงานเป็นทีมได้.
• สามารถทำงานนอกสถานที่ หรือเข้าร่วมกิจกรรมต่าง ๆ ของบริษัทได้.
• ต้อนรับและสร้างความประทับใจแรกให้กับลูกค้า พร้อมนำเสนอข้อมูลบริษัทและผลิตภัณฑ์อย่างมืออาชีพ.
• รวบรวมและบันทึกข้อมูลลูกค้าในระบบตามมาตรฐานของบริษัท.
• สนับสนุนทีมฝ่ายขายในการติดตามลูกค้า (Prospect) เพื่อเพิ่มโอกาสทางการขาย.
• ประสานงานและสนับสนุนกิจกรรมการขายและการตลาด เช่น Mother Class และกิจกรรมส่งเสริมการขาย.
• จัดทำและส่งรายงานผลการปฏิบัติงานตามกำหนดเวลา
• เงินเดือน + ค่าตอบแทนพิเศษ
• ค่าเดินทาง
• ค่าโทรศัพท์
• Tablet สำหรับปฏิบัติงาน
• โอกาสเติบโตในสายงาน Health & Biotechnology.
• หากคุณสนใจร่วมเป็นส่วนหนึ่งกับเรา
• สามารถติดต่อฝ่ายทรัพยากรบุคคลได้ที่ 086-341-0822.

Experience:

1 year required

Skills:

Business Statistics / Analysis, Management, Thai, English

Job type:

Full-time

• Communication Bridge: Translate and facilitate communication between the English-speaking Plant Manager and Thai employees/suppliers.
• Production Support: Assist in monitoring production schedules, particularly for CNC turning milling, and assembly lines.
• Quality & Documentation: Support Quality Management activities and handle industrial licensing, export documentation (e.g., Form CO), and supplier response reports.
• Operations Coordination: Assist in local procurement, logistics coordination, and administrative tasks related to factory licenses (e.g., Health Hazardous Business License).
• Direct Hire (No Fees!).
• Modern Culture: Dynamic & Inclusive team.
• Work-Life Balance: 1 Day Work-From-Home per week.

Experience:

No experience required

Skills:

Good Communication Skills, High Responsibilities, Producing Reports, Pleasant Personality, Thai, English

Job type:

Full-time

• ดูแลเอกสารต่างๆ เช่น ใบเสนอราคา ใบเสร็จรับเงิน และเอกสารภายในบริษัท.
• สนับสนุนงานฝ่ายขาย ติดตามสถานะงาน และประสานงานกับทีมที่เกี่ยวข้อง.
• ประสานงานระหว่างแผนก เพื่อให้การดำเนินงานเป็นไปอย่างราบรื่น.
• ดูแลและจัดการระบบ Record ของบริษัท.
• สนับสนุนงานธุรการและงานสำนักงานทั่วไป.
• ปฏิบัติงานอื่นๆ ตามที่ได้รับมอบหมายจากหัวหน้างาน..
• ยินดีรับเด็กจบใหม่.
• วุฒิ ปวส. หรือ ปริญญาตรี.
• มีความละเอียดรอบคอบ ขยัน ซื่อสัตย์ และมีความรับผิดชอบ.
• มีทัศนคติที่ดีในการสนับสนุนทีม และสามารถทำงานร่วมกับผู้อื่นได้ดี.
• สามารถทำงานเอกสารและงานประจำที่ต้องทำซ้ำได้.
• ใช้งานคอมพิวเตอร์และ Microsoft Office ได้ดี.
• มีทักษะภาษาอังกฤษระดับพื้นฐาน (หากสื่อสารได้ดีจะพิจารณาเป็นพิเศษ).
• ยินดีรับนักศึกษาจบใหม่.
• หากมีประสบการณ์ด้านธุรการหรือบัญชี จะพิจารณาเป็นพิเศษ.
• สามารถทำงานที่ออฟฟิศได้ 100% (Work from Office).

Job type:

Full-time

• ให้บริการลูกค้าชาวต่างชาติ ให้ด้านการให้ข้อมูลเกี่ยวกับสินค้าและการบริการภายในห้าง.
• ศึกษาข้อมูลในตัวสินค้าของแผนก, รายการส่งเสริมการขาย รวมถึงบริการต่างๆของห้าง.
• ตรวจสอบป้ายภาษาอังกฤษภายในห้าง ให้มีความถูกต้องทั้งในด้านคำศัพท์ และหลักไวยากรณ์.
• รับฟังปัญหาที่ลูกค้าต่างชาติพบจากการใช้บริการของห้าง และประสานงานไปยังแผนกต้นสังกัด.
• ประสานงานระหว่างแผนกอื่นๆในองค์กร เพื่อให้บริการลูกค้าต่างชาติ เช่น การจองสินค้า, การจัดส่ง, การซ่อมสินค้า, Vat refund, การคืน-เปลี่ยนสินค้า เป็นค้น.
• สถานที่ปฎิบัติงาน: Gourmet Market สาขาเทอร์มินอล อโศก.
• วุฒิการศึกษาปริญญาตรี หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์การลูกค้าสัมพันธ์ 1 -2 ปี.
• ทักษะด้านภาษาอังกฤษ (มีผลคะแนน Toeic 600 ขึ้นไป).
• สามารถทำงาน 6 วัน/สัปดาห์ได้ และสามารถทำงานเป็นกะได้.

Skills:

English

Job type:

Full-time

• Provide product and service information related to the residences.
• Facilitate residents within the common areas of the project.
• Maintain overall orderliness in the common areas of the project.
• Other tasks as assigned.
• At least 1 year of experience or relevant experience.
• Proficient in English.
• Good personality.
• Annual contract employee, working 6 days a week.
• โซนหัวหมาก บางกะปิ - MRT สายสีเหลือง.

Job type:

Full-time

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!

Experience:

5 years required

Skills:

Finance, English

Job type:

Full-time

• MAPP stands for My Anti corruption Policy and Procedures. It is Pfizer s internal governance process to ensure all commercial activities meet global ethical and compliance standards.
• Partner with Marketing teams to determine MAPP requirements for commercial activities, promotions, and events.
• Coordinate with cross functional stakeholders to collect, review, and quality check required documents and business rationales.
• Initiate and manage MAPP submissions through internal workflow systems.
• Actively follow up with stakeholders and approvers to ensure timely and complete approvals.
• Ensure submissions align with compliance guidelines and internal SOPs.
• Maintain accurate documentation, records, and audit ready files.
• Liaise with Finance, Compliance, MAPP Shared Services (China), Business Technology, and Cvent teams to support activity execution.
• MEET Coordination (Event & Meeting Management).
• MEET covers the operational and administrative management of meetings and events, ensuring they are properly set up, executed, and closed in a compliant manner.
• Support planning and organization of meetings and events in collaboration with Marketing, Medical, CFC, and Commercial Activation teams.
• Manage essential event administration including licenses, documentation, purchase orders, liquidation, PR submissions, and Cvent setup.
• Coordinate with vendors, suppliers, and internal teams on logistics, reservations, and participant arrangements when required.
• Support post event reconciliation and documentation to ensure proper closure.
• Compliance & Risk Management.
• Ensure all assigned activities fully comply with company policies, SOPs, and local regulatory requirements.
• Review and enter event related documents into online approval systems with high attention to accuracy and completeness.
• Collaborate closely with compliance teams to ensure timely, accurate, and transparent approvals.
• Operational Support & Ownership.
• Manage multiple tasks and timelines simultaneously, particularly during peak marketing and event seasons.
• Demonstrate strong ownership in tracking progress, identifying risks, and driving tasks to completion.
• Support additional projects or ad hoc assignments as required by management.
• Bachelor s degree in Business Administration, Marketing, Communications, or related fields.
• 3 to 5 years of experience in administrative, coordination, event support, or commercial operations roles.
• Hands on experience supporting events, workshops, meetings, or marketing activities.
• Experience working with structured processes, internal systems, or approval workflows.
• Language Skills: Excellent English communication skills are essential, as this role works closely with international teams on email communication, documentation, and global policy interpretation.
• Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
• Administrative

Experience:

1 year required

Skills:

Ability to travel upcountry, Mandarin

Job type:

Full-time

• Provide Chinese-Thai translation support for internal communication within the organization, including meetings and various discussions.
• Support the sales team in client visits and coordinate with clients on behalf of the sales team.
• Travel to client sites (including project sites) to provide interpretation support and coordination as required.
• Assist the sales team with general administrative tasks and other assigned administrative duties.
• Proficient in Chinese and Thai (both spoken and written).
• HSK Level 4 or above (Levels 5-6 will be given special consideration).
• Good communication and interpersonal skills.
• Strong coordination and organizational abilities.
• Able to travel to client sites as needed.
• Responsible, flexible, and able to work in a team environment.
• Prior experience in translation or coordination is a plus.

Experience:

1 year required

Skills:

Compliance, Corporate Law

Job type:

Full-time

• Coordinate and prepare agendas, materials, and documents for board and shareholders meetings.
• Ensure meetings and company actions comply with laws, regulations, and the company's Articles of Association.
• Record and prepare accurate minutes and resolutions of meetings.
• Manage and maintain corporate and share registration documents.
• Liaise with internal and external parties to support corporate governance and compliance activities.
• Qualifications: Bachelor's degree in Law, Business Administration, Political Science, Linguistics, or related field.
• Minimum GPA of 2.70.
• English proficiency: TOEIC score of at least 800 or equivalent (IELTS 6.5+, TOEFL 79+, BULATS 75+).
• At least 1-3 years of experience as a corporate secretary. (Fresh graduates are welcome to apply).
• Basic knowledge of corporate law and regulations concerning limited companies is a plus.
• Good command of written and spoken English.
• Strong attention to detail, organization, and communication skills.
• Ability to travel occasionally for off-site meetings, including upcountry locations.
• Contact: Samita (Mine) Email: [email protected]

Skills:

YouTube, Korean, English

Job type:

Full-time

• Build strong problem-solving and communication skills that open doors to many future roles.
• Support customers and partners from multiple countries and cultures, gaining truly global experience.
• Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly.
• Deliver outstanding service to guests and partners via phone, email, and chat.
• Handle a high volume of inquiries and deliver accurate, timely resolutions.
• Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries).
• Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.).
• Apply Agoda policies and procedures in a fair and consistent way.
• Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases.
• Safeguard customer data and maintain strict confidentiality at all times.
• Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation.
• As part of a rotating shift schedule, you ll occasionally work weekends and public holidays, planned in advance with your team.
• Enjoy Agoda s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks.
• Core Skills and Competencies.
• A bachelor s degree is required.
• Strong customer focus and a genuine desire to help others.
• Excellent spoken and written Korean skills, and Business level of English.
• Ability to stay calm, accurate, and professional under pressure.
• Good problem-solving skills, using guidelines and data to make decisions effectively.
• Flexibility to adapt to new tools, processes, and feedback.
• Ability to manage time and priorities in a fast-paced, high-volume environment.
• Reliability, integrity, and a positive, collaborative attitude.
• Nice to Have.
• Prior working experience in customer support, contact center, or service roles.
• Experience in travel, e-commerce, hospitality, or BPO is a plus.
• Experience working with international customers or partners.
• Familiarity with contact center, CRM, or ticketing systems.
• Additional language skills beyond the core required language for the role if any.
• Why Agoda.
• Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle).
• Competitive compensation with performance-based incentives.
• Annual discretionary performance bonus.
• Health insurance and other locally competitive benefits.
• Agoda travel discounts and special rates on accommodation and related products.
• Work from anywhere for up to 30 days per year.
• Structured training, coaching, and clear performance metrics.
• Opportunities to grow your career within the Customer Experience Group or across Agoda.
• An inclusive, international work environment where your ideas and feedback are valued.
• Agoda choice(welfare points).
• 400 USD allowance to set up your home office(one time payment).
• Daily snack + coffee machine.
• Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager - Final decision & Offer.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Job type:

Full-time

• Omnichannel Support Management: Professionally manage and resolve inquiries from both customers and partners across multiple communication platforms, ensuring a seamless service experience.
• Cross-Functional Issue Resolution: Act as a lead coordinator with internal departments to address and resolve complex cases, ensuring all solutions are delivered within established Service Level Agreements (SLAs).
• Customer Insight Analytics: Systematically record and analyze case data and feedback ...
• Policy & Information Stewardship: Serve as a subject matter expert by providing precise information and guidance in strict alignment with company policies and operational standards.
• CX Process Enhancement: Proactively support the continuous improvement of customer experience workflows, identifying opportunities to streamline service delivery and increase satisfaction.
• Who We Are Looking For: Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
• Service Excellence Advocate: You are dedicated to high-quality support and possess a professional demeanor when representing the brand to customers and partners.
• Effective Liaison: You have the interpersonal skills required to navigate internal teams and drive the resolution of multifaceted problems.
• Analytical & Meticulous: You understand the value of data and take pride in maintaining accurate records that help the company grow.
• Clear & Diplomatic Communicator: You can convey complex information simply and professionally, ensuring clarity and maintaining positive relationships.
• Solution-Oriented Thinker: You look beyond the immediate issue to suggest long-term improvements that prevent future challenges.

Skills:

Finance, Social media, Excel, English

Job type:

Full-time

• Planning & Manpower (WFM): Plan and manage manpower budgets and headcount requirements. You will learn to schedule shifts and plan manpower to ensure smooth operations for our teams.
• Knowledge Management (KM): Develop SOPs (standard procedures), manage the Help Center portal, and create knowledge-sharing initiatives.
• Finance & Reconciliation: Perform financial reconciliation for logistics, marketing packages, and digital products. You will manage wallet adjustments and resolve payme ...
• Seller & Key Account Support: Interact directly with sellers and internal teams to solve operational issues and help sellers improve their performance on our platform.
• User Experience & Analysis: Use data from surveys and social media to improve local processes, conduct competitor analysis, and enhance the overall customer experience.
• Tech & Chatbot Management: Handle chatbot features, analyze scripts, and manage taskbot setups to provide instant and effective answers to our users.
• Who We Are Looking For: Fresh graduates from any field (Business, Finance, or Arts we value your attitude and logic most!).
• Good command of English and Thai (both written and spoken).
• Organized & Detail-oriented: You enjoy making plans and double-checking that every detail is correct.
• Logical Thinker: You can break down a complex problem into a simple, step-by-step solution.
• Proficient in Excel or Google Sheets: You are comfortable working with data, tables, and basic formulas.
• Eager to Learn: You are excited to learn about business operations, budgeting, and system management.
• Team Player: You enjoy coordinating with different departments to get things done.

Experience:

7 years required

Job type:

Full-time

• Lead and manage CX support teams to deliver high-quality customer service across all channels.
• Define and oversee CX support strategies, operating models, and service frameworks.
• Own service performance management, including SLAs, KPIs, CSAT, NPS, and escalation handling.
• Act as the key point of contact for senior stakeholders regarding CX support performance and issues.
• Drive root-cause analysis of major customer issues and implement sustainable improvements.
• Collaborate with IT, Digital, Product, and Operations teams to enhance customer journeys and support processes.
• Establish and maintain CX governance, policies, and standard operating procedures.
• Manage incident escalation, crisis handling, and customer communication during service disruptions.
• Coach, develop, and performance-manage CX support team members.
• Prepare executive-level reports and insights on CX performance, risks, and improvement roadmap.
• Bachelor s or Master s degree in Business, Management, Marketing, IT, or related fields.
• 7-12 years of experience in customer experience, service operations, or customer support roles.
• Proven experience managing teams and complex stakeholder environments.
• Strong leadership, communication, and decision-making skills.
• Solid understanding of CX frameworks, customer journey management, and service design.
• Experience with CRM platforms, ticketing systems, and CX analytics tools.
• Ability to manage escalations and operate under pressure.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
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• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.