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Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Experience:

1 year required

Skills:

Microsoft Office

Job type:

Full-time

• Handle daily customer inquiries via phone, chat, and email regarding insurance coverage, claims processing, cancellations, refunds, and operational matters related to business partners.
• Conduct basic claim assessments, including verifying the completion of required claim documents.
• Collaborate with relevant stakeholders to ensure timely completion of cancellation and claim processes.
• Prepare and manage daily and monthly activity reports, ensuring accuracy and timely submission to the direct manager.
• Provide administrative support as assigned by the manager as needed.
• Bachelor s degree in any field.
• 1-2 years of experience in customer service, insurance, or a related field.
• Strong communication and problem-solving skills.
• Ability to handle inquiries professionally via phone, chat, and email.
• Detail-oriented with good organizational skills.
• Proficiency in Microsoft Office and basic report preparation.
• About FUSE.
• Fuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.
• Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.
• Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.
• Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.
• More about FUSE.
• FUSE Group LinkedIn.
• Instagram @lifeatfuse.