Guest Service Representative (Thai-Mandarin/English)

atMinor International PCL

Job Location:

MiVC Bangkok Riverside Preview Centre

Minor Vacation Club is a vacation ownership programme offering Points Owners flexible access to a diverse portfolio of holiday destinations and experiences worldwide. Through a points-based model, members can enjoy stays at Club Resorts in key leisure destinations, as well as access to thousands of affiliated resorts and hotels globally through partnerships with leading hospitality brands and timeshare exchanges.

Beyond accommodation, Minor Vacation Club curates a wide range of lifestyle experiences — including dining, leisure, and family-friendly activities — designed to enrich every holiday. Operating under the Minor Vacations umbrella, the Club represents an evolved approach to vacation ownership, focused on greater choice, flexibility, and long-term value for its global community of Points Owners. If you are passionate about creating exceptional experiences and building lasting relationships, Minor Vacation Club is a team with real purpose and ambition.

Key Responsibilities

  • Be the face of the company in the marketplace at your designated work locations
  • Know the package and rewards you are promoting to the public in appreciation of attending a sales presentation.
  • Know the Sales Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
  • Complete necessary paperwork for tour bookings generated during your designated shift
  • Call your booked guests the night prior to their preview date to confirm their attendance if required.
  • Ensure sufficient collateral is in good condition and working order
  • Ensure your work location is neat and tidy
  • Attend scheduled team meetings.
  • Phone Marketing Administration with tour bookings generated during your designated shift.

Key Performance Indicators:

Performance reviews will be conducted on a regular basis and may require coaching programs to enhance skills and overall productivity. This position will be measured against the following criteria:

  • Achievement of tour volume requirements
  • Level of spoken English, and other targeted languages as required
  • Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world
  • Self motivation and focus on meeting targets
  • Ability to work well in a 5 star environment, ensuring that MiVC operational standards are met in relationship to Team Values and Goals
  • Displaying personal motivation and effort to assist in the smooth operations and profitable

Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Skills required
  • Mandarin (Fair)
  • English (Fair)
  • Thai (Fair)
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Hospitality
Job type
  • Full-time

Company overview

Size:64700 employees
Industry:Hotels / Hospitality
Location:Bangkok
Website:www.minorinternational.com
Founded in:1978
Ranking:5/5

MINT is a hotel owner, operator and investor with a portfolio of over 16,000 rooms across more than 120 hotels, resorts and serviced suites under the Anantara, AVANI, PER AQUUM, Oaks, Tivoli, Elewana, Four Seasons, Marriott, St. Regis, Radisson Blu and Minor International brands. Today MINT operates ... Read more

Why join us: At Minor International, we believe in our people. We offer diverse opportunities for growth within our expanding global organization. We foster a customer-focused, dynamic, and competitive environment where you can shine. We provide career plans tailored to your expectations, with a focus on progres ... Read more

Head office: 99 BERLI JUCKER BUILDING FL. 16 SOI RUBIA THANON SUKHUMVIT 42
Display map
WorkVenture gives you an inside look at what it's like to work at Minor International PCL, office & team photos, reviews and more. This is the Minor International PCL Company Page. All content is posted anonymously by employees currently or previously working at Minor International PCL.Apply to Skin RevolutionApply to Majestic Food IndustryApply to Global ServiceApply to WV
close