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Skills:

Leadership Skill, Teamwork, Customer Relationship Management (CRM)

Job type:

Full-time

• Lead Control Room operations and ensure effective responses to stolen vehicle recovery cases, emergencies, and critical operational incidents.
• Establish clear procedures for incident handling, escalation, communication, and operational recovery.
• Ensure timely coordination and follow-up throughout each case until resolution.
• Proactively monitor critical cases and ensure appropriate escalation when required.
• Maintain operational readiness, responsiveness, and discipline across Control Room activities.
• Customer Care Operations.
• Lead day-to-day Customer Care operations, including customer inquiries, service requests, complaints, and general customer support.
• Ensure timely, accurate, and consistent responses across all customer communication channels.
• Establish and maintain customer service standards, processes, and escalation procedures.
• Monitor service responsiveness and identify opportunities to improve the overall customer experience.
• Drive customer retention through effective service recovery and proactive issue resolution.
• Performance & Operational Management.
• Establish clear KPIs, performance standards, and accountability across Customer Care and Control Room teams.
• Monitor key performance areas including response times, case resolution, customer satisfaction, retention, escalation handling, and SVR performance.
• Conduct regular performance reviews and identify corrective actions and improvement opportunities.
• Use operational data, trends, and customer feedback to improve processes, service quality, and team performance.
• People Leadership.
• Lead, coach, and develop Customer Care and Control Room team members.
• Set clear expectations around productivity, responsiveness, service quality, and customer handling.
• Build a culture of ownership, accountability, urgency, teamwork, and customer focus.
• Ensure appropriate staffing, workload management, and operational coverage.
• Cross-functional Collaboration.
• Work closely with Business & Customer Operations, Scheduling, Technical Operations, and other relevant teams to resolve customer and operational issues.
• Ensure effective handoffs and escalation between Customer Care, Control Room, and other operational functions.
• Identify recurring customer and operational issues and work cross-functionally to address root causes and prevent repeat incidents.
• What We're Looking ForRequired Qualifications & Experience.
• Proven experience managing Customer Care, Customer Service, Contact Center, Control Room, or similar frontline operations.
• Experience leading teams in a fast-paced and high-volume operational environment.
• Strong people management, coaching, and performance management skills.
• Strong customer handling, complaint resolution, and escalation management capabilities.
• Strong problem-solving and decision-making skills, particularly under time pressure.
• Demonstrated ability to establish processes, service standards, KPIs, and operational discipline.
• Strong communication, coordination, and stakeholder management skills.
• Comfortable working hands-on and taking ownership of operational issues through to resolution.
• Preferred Experience.
• Experience in subscription-based services, mobility, automotive, logistics, security, or similar service businesses.
• Experience managing control room, emergency response, recovery, or other time-critical operations.
• Experience in customer retention and service recovery.
• Experience managing teams operating across shifts or requiring extended operational coverage.
• Experience working with operational monitoring, case management, CRM, or similar systems.
• Experience improving customer service processes and team performance within a growing organization.
• Responds to customers quickly and effectively.
• Resolves inquiries, complaints, and service issues with clear ownership.
• Maintains strong customer retention through effective service recovery.
• Responds to SVR cases and critical incidents quickly and consistently.
• Maintains strong operational discipline and effective escalation management.
• Establishes clear KPIs, accountability, and performance standards.
• Provides reliable operational coverage and responsiveness.
• Works effectively with the wider Operations organization to resolve issues and continuously improve the customer experience.

Skills:

Electronics

Job type:

Full-time

Job type:

Full-time

Overview Minor Food is one of Asia's most dynamic food service companies and a leading global restaurant operator, with more than 2,700 outlets across 25 countries. Our portfolio spans a wide range of well-loved brands - from The Pizza Company, Swensen's and Sizzler to Dairy Queen, Burger King, The Coffee Club, Bonchon, The Steak & More, Benihana and more. Driven by a commitment to delivering exceptional customer experiences and achieving the highest standards of satisfaction. We grow by innovating, expanding into new markets and investing in the people who make it all happen. Whet ...

Job type:

Full-time

Overview Minor Food is one of Asia's most dynamic food service companies and a leading global restaurant operator, with more than 2,700 outlets across 25 countries. Our portfolio spans a wide range of well-loved brands - from The Pizza Company, Swensen's and Sizzler to Dairy Queen, Burger King, The Coffee Club, Bonchon, The Steak & More, Benihana and more. Driven by a commitment to delivering exceptional customer experiences and achieving the highest standards of satisfaction. We grow by innovating, expanding into new markets and investing in the people who make it all happen. Whet ...

Experience:

5 years required

Skills:

Good Communication Skills, Analytical Thinking, Risk Management, Problem Solving, Automation

Job type:

Full-time

• IT Service Desk Management.
• Manage the IT Service Desk team to provide end-user support for Head Office, branch offices, and other business units.
• Oversee installation, configuration, maintenance, and replacement of IT equipment including desktops, laptops, printers, mobile devices, and peripherals.
• Manage support services for Microsoft Windows, Microsoft 365, online collaboration platforms, and office productivity solutions.
• Control IT Asset Management and Software License Management processes.
• Coordinate workstation setup, relocation, and equipment deployment for new hires, employee transfers, and organizational changes.
• IT Helpdesk.
• Lead and manage IT Helpdesk operations to ensure compliance with established SLAs and KPIs.
• Oversee Incident Management, Service Request Management, Major Incident Management, and Escalation Processes.
• Monitor, analyze, and reduce recurring incidents in collaboration with Infrastructure and Application Support teams.
• Prepare operational reports, analyze service trends, and recommend continuous improvement initiatives to management.
• Develop and maintain the Knowledge Base and Service Catalog to improve service efficiency and user experience.
• Identity & Access Management (IAM).
• Manage the complete User Lifecycle Management process (Joiner, Mover, Leaver).
• Oversee provisioning, modification, suspension, and de-provisioning of user accounts across enterprise systems.
• Ensure access rights comply with the principles of Least Privilege and Role-Based Access Control (RBAC).
• Administer Microsoft Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, and enterprise authentication services.
• Manage Multi-Factor Authentication (MFA), Single Sign-On (SSO), and Privileged Access Management (PAM) solutions.
• Conduct periodic User Access Reviews and Access Recertification exercises.
• Ensure privileged accounts are managed and monitored in accordance with the Bank's security policies.
• People Management.
• Plan workforce capacity and manage team resources effectively.
• Establish KPIs and conduct performance evaluations.
• Develop team capabilities through coaching, mentoring, and training programs.
• Foster a culture of customer service excellence, security awareness, collaboration, and continuous improvement.
• Promote strong partnerships between IT and business stakeholders.
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related fields.
• Minimum of 10 years' experience in IT Service Desk, IT Helpdesk, or IT Operations.
• At least 5 years of leadership or team management experience.
• Proven experience in Identity & Access Management (IAM).
• Experience within the banking, financial services, or other highly regulated industries is preferred.
• Experience in Audit, Compliance, and Operational Risk Management.
• Experience supporting enterprise systems or banking applications is an advantage.
• Good communication skills in both Thai and English.
• Leadership & Team Management.
• Customer Service Excellence.
• Strategic & Analytical Thinking.
• Decision Making.
• Problem Solving.
• Communication & Presentation.
• Coaching & People Development.
• Change Management.
• ความเข้าใจในธุรกิจ/การดำเนินงานขององค์กร.
• Knowledge and understanding of business operations and the role of IT services in supporting organizational productivity and efficiency.

Experience:

7 years required

Skills:

Project Management, Import / Export, Risk Management, Negotiation, Recruitment

Job type:

Full-time

Who We Are About your role To provide strategic leadership on both demand fulfillment deliverables, such as demand planning process improvement, demand planning scenarios analysis, and business contingency planning. To develop demand planning strategy to deliver the most optimum cost, services, and quality. To partner with operations and commercial teams to achieve key KPIs such as forecast accuracy, service level, and new product introduction. To lead and oversee the customer service department, ensuring exceptional service delivery and customer satisfaction. Additionally, to lead ...

Skills:

Automation, PowerShell, Bash

Job type:

Full-time

• Banking Application Support: Provide Tier 3 support for Mobile Banking.
• (iOS/Android) and Internal Web Applications. Monitor system performance,.
• identify bugs, and troubleshoot application-level errors.
• Job Scheduling & Operations: Oversee and execute critical banking tasks via.
• Windows Task Scheduler and Linux Crontab. Ensure all scheduled jobs (e.g., end of-day processing, data synchronization) run accurately and on time.
• Cloud & Infrastructure Monitoring: Maintain the health and security of services on.
• AWS (EC2, S3) or Azure (VM, Storage). Manage IAM roles and assist in secure.
• software deployments and system patching.
• Advanced Troubleshooting: Analyze complex issues related to System Logs,.
• Database Connections, and Network Latency that a.ect banking transactions.
• Perform Root Cause Analysis (RCA) in collaboration with Developer and Security.
• teams.
• Automation & Scripting: Develop and maintain PowerShell, Bash, or Python.
• scripts to automate routine banking operations and backup processes to minimize.
• human error.
• Documentation: Create and update Knowledge Base entries and Troubleshooting.
• Guides to ensure compliance with banking audit standards.
• Troubleshoot and analyze issues, including mobile application (iOS/Android),.
• across UAT and PVT environments to ensure successful golive- readiness.
• Job Qualifications.
• Education: Bachelor's Degree in Computer Engineering, IT, Computer Science, or a.
• related field.
• Experience: 3 years up of experience in IT Support, System Administration, or.
• Banking Operations. Interest in Mobile App Support and Cloud Infrastructure is.
• essential.
• Foundational knowledge of Windows Server, Linux CLI, and Web.
• Application architecture.
• Understanding of Mobile Banking systems and how APIs/Web Services.
• interact with the backend.
• Familiarity with Job Scheduling logic (Cron jobs/Task Scheduler).
• Basic understanding of Cloud Computing (Certifications like AWS Cloud.
• Practitioner or Azure Fundamentals are a plus).
• Ability to write basic scripts (PowerShell, Python, or Bash) and basic SQL.
• queries for data investigation.
• Advanced Diagnostics: Proficient in using tcpdump and Wireshark for.
• packet-level analysis to trace API flows and resolve complex integration.
• issues between internal systems and third-party partners.
• Network Fundamentals: Strong grasp of TCP/IP, DNS, and SSL/TLS.
• protocols, essential for debugging connectivity and authentication (OAuth2).
• issues in production environments.
• API Observability: Skilled in analyzing network tra.ic to identify latency.
• bottlenecks and transmission errors that application logs might miss.
• Experience building automation tools or workflow automations using.
• Microsoft Power Automate, n8n, or Copilot Studio is a plus.
• Good communication skills and ability to manage cross-functional tasks.
• Demonstrate strong analytical and technical troubleshooting skills,.
• including the ability to analyze logs, trace API flows, and resolve mobile.
• (iOS/Android) issue.

Experience:

4 years required

Skills:

Hive

Job type:

Full-time

• Respond to and resolve first-level IT support tickets efficiently.
• Assist users with hardware, software, and connectivity issues.
• Perform routine software installations and updates.
• Contribute to the creation and maintenance of technical documentation.
• Coordinate with senior staff on unresolved incidents.
• Support user account management activities.
• Follow IT security protocols to manage sensitive information.
• Assist users with application issues.
• Perform data correction as per request.
• Support day-to-day IT operations for systems utilized within the designated field.
• Assist in maintaining and troubleshooting common systems (HIVE, CX, Honda Connect, Web-EDI, Dealer Support, etc.).
• Monitor system performance and ensure smooth operation through regular checks and updates.
• Communicate with internal teams to swiftly address IT-related inquiries or issues.
• Participate in technical evaluations and testing of new systems as required.
• Bachelor's Degree in Computer Engineering, Computer Science, Information Technology or any IT related fields.
• 0-4 year experience in IT helpdesk, IT support, Call support or User management support on AD.
• Basic understanding of IT Service Management processes.
• Problem-solving skills to address IT issues effectively.
• Skills in hardware and software troubleshooting.
• Familiarity with networking basics and Microsoft 365 applications.
• Strong customer service and communication skills.
• Positive attitude, service minded, and high responsibility.
• Able to work in.
• Bangchan, Minburi.
• area.
• Permanent staff status (full time hiring) with full company's welfare & benefit.
• Attractive commission.
• Free lunch meal.
• Social Security.
• Provident Fund.
• Annual Leave.
• Health & accident insurance.
• Dental allowance.
• Transportation allowance.
• Salary increment.
• Company outing / new year party & many parties.
• Annual health check up.
• Training.
• Uniform.
• Birthday cake.
• Mini cafe and ice cream bar in office.
• BTS Yellow line Ladprao 71, Ladprao 83.
• MRT Ladprao.

Skills:

Problem Solving, English

Job type:

Full-time

• Monitor service health, performance and capacity of company services using a variety of tools. When an issue is identified, SM Engineer works to determine the cause of the problem.
• When a problem impacts the services, the SM Engineer works to triage or troubleshoot the problem if possible. SM Engineer generally have standard operating procedures that they will closely follow. This may include coordinating with 3rd party or other IT teams.
• While responding to incidents, the SM Engineer must carefully track and document all issues and resolutions in detail. This increases the knowledge base of the SM Engineer and is a record of the health of the system.
• When problems are too large or complex for quick troubleshooting, SM Engineer must escalate the issue to upper level, other IT resources or 3rd party vendors for assistance in reaching a resolution. SM Engineer maintains ongoing communication within both internal and external team, to keep all stakeholders aware of relevant, known issues and the steps being taken.
• Run test scripts & automated tools to verify servers and services up and running business as usual. And record a result in the ticketing tool.
• Other duties and projects as defined by your line manager.
• Essential Skills & Prerequisites.
• A positive, can-do attitude, who naturally expresses a high degree of empathy to others.
• Bachelor's Degree in an IT related or equivalent work experience.
• Good experiences in System Analyst or NOC or IT support.
• Quick problem solving with strong analytical skills.
• Ability to handle and perform in stressful situations.
• Excellent critical thinking and problem solving skills in a service environment supporting multiple applications.
• Effectively communicates status of major incidents to the appropriate stakeholders.
• Strong command of spoken and written English.
• Patient & friendly attitude with excellent interpersonal skills.
• Flexible and able to work within a 24/7/365 shift pattern.

Experience:

5 years required

Skills:

Risk Management, Recruitment, Tableau, YouTube, SQL

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The Opportunity.
• This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda's Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams.
• This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution.
• We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes.
• Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases).
• Serve as the senior leader for Agoda's response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies.
• Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure.
• Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations.
• Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows.
• Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance.
• Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership.
• Prepare and present strategic performance reviews on the team's health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership.
• Be the point of escalation for operational challenges impacting the team's stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda's brand.
• Embrace and drive Agoda's 'experiment and measure' culture by identifying opportunities for process innovation and rigorously testing their impact.
• Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises.
• Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment.
• Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate.
• Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams' performance and development.
• Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists.
• Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives.
• Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL.
• Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams.
• A background in managing specialized or L2/3 support teams.
• Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean).
• Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role.
• We welcome applications from.
• Kuala Lumpur & Bangkok locations only.
• Regular Shift and available for on-call escalation outside business hours during active incidents or crises.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

5 years required

Skills:

Business Development, Chemical Engineering, Procurement, Negotiation, HACCP, English

Job type:

Full-time

• Sales Incentive Program (SIP) eligible.
• GENERAL SCOPE.
• Manages an assigned account, or group of accounts, with the primary responsibility to create value for the assigned customers through the technical service they provide; and identifying new product opportunities and selling to existing customers. A Sales Service Professional's sole focus is to maintain revenue, price capture and to improve gross profit. A Sales Service Professional may work on attaining new business ...
• KNOWLEDGE.
• Good knowledge of the job. Substantial acquaintance with and understanding of general aspects of the job with a limited understanding of the technical phases of the job.
• JOB COMPLEXITY.
• Performs a variety of activities which involve standard procedures. Gathers and manipulates common data, verifies adequacy and appropriateness; develops charts, diagrams, and standard reports. In technical or production positions, may also set up and operate standard electronic or mechanical equipment used to develop, produce and/or test products or process data.
• IMPACT.
• Impact to overall activity limited to immediate functional area. Errors could result in rework, and minor schedule impact.

Experience:

8 years required

Skills:

Microsoft Office

Job type:

Full-time

• บริหารจัดการ ติดตาม และประเมินผลการดำเนินงานของทีมที่รับผิดชอบให้เป็นไปตามแผนงาน และเป้าหมายที่กำหนด.
• เป็นแบบอย่าง สื่อสารให้ทีมมีความเข้าใจ และร่วมมือในการปฏิบัติงานตามทิศทางที่องค์กรกำหนด.
• สามารถสอนงานเพื่อพัฒนาและเพิ่มขีดความสามารถของทีมให้สามารถปฏิบัติงานสอดคล้องกับเป้าหมายของบริษัท.
• ให้คำปรึกษา และแก้ไขปัญหาการใช้บริการของลูกค้าในสถานีบริการในระดับสูง ตามที่นโยบายกำหนด.
• วิเคราะห์ และประเมินข้อมูลเกี่ยวกับการบริการของสถานีบริการและคู่แข่ง เพื่อนนำมาพัฒนาปรับปรุงให้เป็นไปตามแผนงาน และเป้าหมายอย่างมีประสิทธิภาพ.
• งานอื่น ๆ ตามที่ได้รับมอบหมาย.
• มีประสบการณ์ระดับผู้จัดการภาคในธุรกิจ ค้าปลีก ร้านอาหาร ปั๊มน้ำมัน หรือธุรกิจที่เกี่ยวข้อง 5 ปีขึ้นไป.
• จบการศึกษาระดับปริญญาตรีขึ้นไป.
• มีความรู้ด้านกระบวนการปฏิบัติงาน.
• มีความรู้ในการบริหารงานขาย.
• มีทักษะในการบริหารความสัมพันธ์ลูกค้า.
• มีทักษะการเจรจาต่อรอง โน้มน้าว.
• มีทักษะการสื่อสารและประสานงาน.
• มีทักษะในการแก้ไขปัญหาและตัดสินใจ.
• มีทักษะในการคิดวิเคราะห์.
• สามารถใช้โปรแกรม Microsoft Office ได้ในระดับดี.
• มีใบขับขี่และมีรถยนต์สำหรับใช้ปฏิบัติงาน.
• PTG Energy Public Company Limited.
• 90 CW Tower, Tower A, 33rd Floor, Ratchadaphisek Road,.
• www.ptgenergy.co.th.

Skills:

Service-Minded, English, Thai

Job type:

Full-time

• Report directly to the Building Manager.
• Coordinate with co-owners and ensure smooth unit handovers.
• Respond to inquiries and coordinate with co-owners regarding defects after handover.
• Handle complaints and inquiries from co-owners professionally and promptly.
• Coordinate with the responsible department or personnel and provide updates to co-owners.
• Notify and follow up with relevant parties and maintain updated status reports on sub-contractor tasks.
• Check, manage, and maintain updated records of client key cards.
• Prepare and manage telephone request reports from co-owners/tenants for the Building Manager.
• Perform any other duties as assigned.
• Thai Nationality Only.
• A degree in any field is acceptable.
• Experience in customer service, as a receptionist, or as a guest service agent is preferred.
• Well-groomed with a pleasant appearance and personality.
• Service-minded and professional in interactions.
• Good command of English, both written and spoken.
• Able to work six days per week.
• New graduates are welcome to apply.
• Proficiency in Chinese will be an added advantage.

Experience:

2 years required

Skills:

Electrical Engineering, Quality Assurance, Recruitment, English, Thai

Job type:

Full-time

• Rayong, Rayong, Thailand.
• R0137077.
• HITACHI ENERGY (THAILAND) LIMITED.
• Engineering & Science.
• Full time.
• No.
• Join Hitachi Energy Service, a global leader in delivering innovative, reliable, and sustainable asset management solutions across the entire product lifecycle. As a new entry Field Service Engineer, you will be instrumental in supporting our customers and partners from the initial installation and commissioning phases, through ongoing upgrades, repairs, and eventual decommissioning. Our services are purpose-built to support diverse operational and maintenance strategies whether as stand-alone offerings or integrated through partnership agreements driving sustainability and contributing to the net-zero future.
• As a Field Service Engineer, you will perform service, maintenance, and troubleshooting work of low to medium complexity in accordance with company standards, quality requirements, and safety protocols. You will focus on delivering exceptional customer service, working closely with clients and internal teams to identify and act on new service opportunities for Hitachi Energy.
• Main Accountabilities.
• Independently execute service tasks within various categories, including installation, commissioning, maintenance, repairs, engineering, consulting, advanced services, extensions, upgrades, retrofits, and end-of-life activities.
• Ensure customer satisfaction by delivering services according to orders and expectations, maintaining strong relationships, and identifying potential sales opportunities for internal follow-up.
• Coordinate, prepare, and verify that all required materials, parts, tools, and equipment are available and meet the necessary quality standards for all service activities.
• Prepare and manage all documents and reports required for service delivery, ensuring proper completion and sign-off.
• Diagnose and resolve basic equipment failures, providing recommendations to prevent future issues.
• Suggest improvements to management aimed at enhancing operations and customer service delivery.
• Consistently apply safety rules and best practices, assess risks, and implement measures to protect people and equipment while fulfilling environmental responsibilities.
• Bachelor's degree in Electrical Engineering.
• 0-2 years of hands-on experience with high-voltage substation installation, commissioning, or substation services.
• Proven leadership and team management skills.
• Solid understanding of safety protocols, operational methods, and quality assurance in field service environments.
• Excellent communication, problem-solving, and client relationship-building abilities.
• Proactive and methodical thinker with a positive attitude and strong collaborative skills.
• Good communication in Thai and English.
• What We Offer.
• One-month guaranteed bonus, plus performance-based incentives (dependent on individual and business performance).
• Annual leave: 10 days for 0-5 years of service, 15 days for 6-10 years, with flexible working policies and hours.
• Comprehensive benefits according to local standards, including healthcare for employees and dependents, annual medical checkups, and provident fund contributions up to 15%.
• Opportunities for professional growth, access to learning platforms, and potential for career advancement.
• Experience working in a dynamic, global environment.
• Accessibility and reasonable accommodation.
• Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a.
• general inquiry form.
• on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
• This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
• Use of Al and automated tools in recruitment.
• As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as.
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• Background Screening and Security Checks.
• As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.
• For certain roles particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.
• The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Skills:

English, German

Job type:

Full-time

• Ensure stable, secure, and compliant delivery of IT services in Deutsche Bank Thailand, acting as the key interface between local business/operations users, regional/global technology teams, and external vendors. Ensure alignment of technology services with business requirements and regulatory expectations while maintaining strong operational controls and service performance.
• A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That ...
• Corporate Group Insurance - premium borne by company.
• Provident Fund Scheme - employer & employee contributions.
• Annual health checkup - cost borne by company (once a year; conditions apply).
• Flexible Work Arrangements - various ways to work, to fit employees' needs.
• EAP - free and confidential counseling, online work-life resources.
• Employee networks - Diversity, volunteering, - various activities to participate.
• Primary caregiver & non primary caregiver leave - more than statutory requirement.
• Service Operations & Delivery.
• Manage day-to-day IT operations (Incident, Problem, Change) to ensure service stability, availability, and minimal business disruption.
• Infrastructure & End User Services Oversight.
• Oversee end-user computing and core infrastructure services to ensure reliability and alignment with business needs.
• Stakeholder & Vendor Management.
• Act as the primary contact for business stakeholders; manage vendors and ensure service delivery meets agreed SLAs and expectations.
• Business Alignment & Regulatory Support.
• Ensure alignment between business requirements and available technology services, ensuring solutions meet operational needs. Monitor and assess regulatory requirements and identifying potential impacts to technology services.
• Risk, Controls, Cybersecurity & Resilience.
• Ensure adherence to DB technology standards, ISMS controls, cybersecurity requirements, and local regulations. Support audits, remediation activities, and contribute to Disaster Recovery (DR) and Business Continuity Planning (BCP).
• Service Governance & Continuous Improvement.
• Monitor SLAs/OLAs, analyze service metrics, and drive continuous improvement and operational efficiency.
• IT Asset Lifecycle & Capacity Management.
• Support capacity planning and lifecycle management of IT assets, including refresh, utilization tracking, and decommissioning.
• Vendor Cost & Performance Monitoring.
• Monitor vendor performance and associated costs to ensure alignment with agreed scope, SLAs, and budget expectations.
• Reporting & Management Communication.
• Provide regular reporting on service performance, risks, and KPIs; deliver clear updates to management forums.
• Bachelor's degree in Computer Science, Information Technology, or a related discipline; relevant professional certifications preferred.
• At least 10 years of relevant experience in IT operations or infrastructure, preferably within international financial institutions or the banking industry.
• Fluent in English (both written and spoken).
• Strong understanding of ITIL processes (Incident, Problem, Change, Service Management).
• Proven ability in stakeholder engagement and vendor management.
• Knowledge of IT risk, controls, cybersecurity practices, and regulatory compliance frameworks.
• Exposure to IT infrastructure lifecycle management and service governance practices.
• Flexible working to assist you balance your personal priorities.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.
• Training and development to help you excel in your career.
• Deutsche Bank is the leading German bank with strong European roots and a global network.
• click here.
• to see what we do.
• Deutsche Bank & Diversity.
• We strive for a.
• culture.
• in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
• Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
• We welcome applications from all people and promote a positive, fair and inclusive work environment.

Experience:

2 years required

Skills:

Recruitment

Job type:

Full-time

• Operate and maintain all building engineering systems to ensure optimal performance.
• Conduct routine inspections and preventive maintenance (PM) according to the maintenance schedule.
• Respond promptly to equipment failures and emergency situations to minimize operational disruptions.
• Monitor the Building Management System (BMS) and investigate system alarms.
• Coordinate and supervise contractors and service providers performing maintenance or repair works.
• Ensure all engineering activities comply with safety regulations, statutory requirements, and company policies.
• Maintain accurate maintenance records, logs, and technical documentation.
• Support energy-saving initiatives and recommend improvements to enhance operational efficiency.
• Participate in emergency response procedures, including fire drills, power outages, flooding, and other building incidents.
• Assist in preparing technical reports, maintenance budgets, and capital expenditure proposals.
• Support tenant fit-out works and ensure compliance with building engineering standards.
• Perform daily walkthrough inspections and identify potential risks or maintenance issues.
• Work closely with the property management team to ensure a high level of tenant satisfaction.
• On-site -Bangkok, THA.
• If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!.
• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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• page > I want to work for JLL.

Skills:

Mandarin, English, Thai

Job type:

Full-time

• Be the face of the company in the marketplace at your designated work locations.
• Know the package and rewards you are promoting to the public in appreciation of attending a sales presentation.
• Know the Sales Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift.
• Call your booked guests the night prior to their preview date to confirm their attendance if required.
• Ensure sufficient collateral is in good condition and working order.
• Ensure your work location is neat and tidy.
• Attend scheduled team meetings.
• Phone Marketing Administration with tour bookings generated during your designated shift.
• Achievement of tour volume requirements.
• Level of spoken English, and other targeted languages as required.
• Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world.
• Self motivation and focus on meeting targets.
• Ability to work well in a 5 star environment, ensuring that MiVC operational standards are met in relationship to Team Values and Goals.
• Displaying personal motivation and effort to assist in the smooth operations and profitable.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Experience:

3 years required

Skills:

Project Management, Industrial Design, Interior Design, Procurement, Branding

Job type:

Full-time

• Expanded responsibility to oversee all service center look & feel, including layout, zoning, interior design, customer flow optimization, signage, and facility readiness across Thailand and Indochina.
• New responsibility to lead renovation projects, coordinate with vendors, property team, and Suwon to ensure alignment with global CI standards.
• Drives continuous improvement by transforming operational feedback and customer pain points into upgraded enhanced service touchpoints both all online channels and serv ...
• Direct influence on NPS uplift, customer journey satisfaction, and brand consistency, supporting 2026-2027 CX strategy.
• Role and Responsibilities.
• Lead the service center environment design, ensuring consistency with Samsung CI and branding, and global retail/service guidelines.
• Plan and execute renovation, layout redesign, signage development, and facility improvements for all CS touchpoints.
• Conduct customer journey mapping, focusing on physical experience (welcome, queue, waiting, repair, payment).
• Work with Property and CS Suwon, vendors, and ASC partners to ensure cost-efficient renovation and deployment.
• Perform regular facility audits, identify gaps, and drive corrective action plans.
• Support new service model rollouts, e.g., Express Repair zone, Premium Service areas, Smart Corner.
• Review design proposals for new customer experience initiatives (e.g., Smart Queue, kiosk, digital wall, SC+ journey).
• Manage annual renovation budget, procurement, and project timelines.
• Skills and Qualifications.
• Bachelor's Degree in Industrial Design, related to Service Design, or related fields.
• 5-8 years' experience in service marketing and communication, service center design, or any store improvement projects.
• Strong skills in space planning, layout drafting, customer flow design, and project management.
• Ability to work with contractors, procurement, and cross-functional stakeholders.
• Knowledge of branding, customer touchpoint design, signage systems, and facility standards.
• Understand interior design, construction drawing, mechanical and electrical drawing, and strong presentation skills.
• Customer-centric mindset with strong attention to detail.
• Experience in multisite rollout is an advantage.
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Skills:

Problem Solving, English

Job type:

Full-time

• Please note this role adopts a 24/7/365 shift pattern-12hrs (days & nights) on a 4 on 3 off basis.
• Monitor service health, performance and capacity of company services using a variety of tools. When an issue is identified, SM Engineer works to determine the cause of the problem.
• When a problem impacts the services, the SM Engineer works to triage or troubleshoot the problem if possible. SM Engineer generally have standard operating procedures t ...
• While responding to incidents, the SM Engineer must carefully track and document all issues and resolutions in detail. This increases the knowledge base of the SM Engineer and is a record of the health of the system.
• When problems are too large or complex for quick troubleshooting, SM Engineer must escalate the issue to upper level, other IT resources or 3rd party vendors for assistance in reaching a resolution. SM Engineer maintains ongoing communication within both internal and external team, to keep all stakeholders aware of relevant, known issues and the steps being taken.
• Run test scripts & automated tools to verify servers and services up and running business as usual. And record a result in the ticketing tool.
• Other duties and projects as defined by your line manager.
• Essential Skills & Prerequisites.
• A positive, can-do attitude, who naturally expresses a high degree of empathy to others.
• Bachelor's Degree in an IT related or equivalent work experience.
• Good experiences in System Analyst or NOC or IT support.
• Quick problem solving with strong analytical skills.
• Ability to handle and perform in stressful situations.
• Excellent critical thinking and problem solving skills in a service environment supporting multiple applications.
• Effectively communicates status of major incidents to the appropriate stakeholders.
• Strong command of spoken and written English.
• Patient & friendly attitude with excellent interpersonal skills.
• Flexible and able to work within a 24/7/365 shift pattern.

Skills:

Mechanical Engineering, Microsoft Office, Recruitment, ERP, English

Job type:

Full-time

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks. Job Description This job may include any aspect of field support, and is not limited to system hard ...