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Experience:

5 years required

Skills:

Recruitment

Job type:

Full-time

• Responsible and accountable to grow C4 of coffee and fresh drink business under Shell Café brand by 8-15% CAGR.
• Marketing & Innovation.
• Develop and execute marketing campaigns for coffee and drink offerings.
• Stay updated on beverage trends and introduce innovative menu items.
• Organize in-store events or tastings to boost engagement.
• Sales & Financials.
• Monitor sales performance and implement strategies to meet targets.
• Manage cash handling and assist with financial reconciliation.
• Collaborate with store management on pricing and promotions.
• Operations & Product Quality.
• Ensure the implementation of signature menu and core menu to be available at all sites.
• Ensure all beverages meet quality and presentation standards.
• Monitor inventory levels and order supplies as needed.
• Work with and provide a guideline to a CR operation manager to manage daily operations of the coffee and fresh drink section, ensure cleanliness and hygiene standards in accordance with health regulations.
• Work with a Training Manager to develop training protocol for baristas and beverage staff.
• Conduct regular performance reviews and provide coaching.
• Customer Experience.
• Engage with customers to understand preferences and recommend products.
• Handle customer complaints and resolve issues promptly.
• Promote seasonal specials and new product launches.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Experience:

1 year required

Skills:

Event Planning, English

Job type:

Full-time

• Curate and serve premium hot and cold beverages, signature cocktails, artisanal spirits, and wine pairings for residents and their guests in private lounges or residential suites.
• Demonstrate deep knowledge of mixology, wine varietals, food pairings, and luxury table settings to elevate private gatherings and daily service.
• Prepare light gourmet refreshments and manage seamless food service for private resident events, meetings, and exclusive social functions.
• Provide tailor-made lifestyle assistance based on resident requests, including personal shopping support for luxury fashion, fine jewelry, and high-end brands.
• Coordinate the secure receiving, white-glove delivery, and proper handling of luxury purchases, fine art, designer goods, and delicate personal parcels directly to residents' units.
• Assist in managing special lifestyle arrangements, local transport, private bookings, and personal errands with the utmost attention to detail.
• Deliver personalized, discreet butler services tailored to the unique preferences and lifestyle requirements of high-net-worth residents.
• Assist residents with private event planning, lounge reservations, table setup, and catering coordination.
• Maintain the highest standards of presentation, cleanliness, and order across executive lounges, private dining rooms, and amenity spaces.
• Manage inventory for luxury beverages, fine wines, spirits, glassware, and service amenities; conduct regular stock checks and ensure optimal storage conditions.
• Coordinate with high-end suppliers, personal shoppers, caterers, and luxury vendors to fulfill specialized resident requests.
• Minimum 3-5 years of experience in Food & Beverage, Sommelier services, Mixology, or Butler operations within 5-star luxury hotels, high-end fine dining restaurants, or ultra-luxury private residences.
• Food & Beverage Mastery: Solid knowledge of international beverage culture, classic and contemporary cocktail mixology, barista skills, and fine wine appreciation (WSET qualification or sommelier background is a strong advantage).
• Lifestyle Concierge & Service: Familiarity with high-end luxury brands, luxury shopping services, and white-glove parcel delivery protocols.
• White-Glove Hospitality: Deep understanding of formal dining etiquette, service standards, and luxury table presentation.
• Impeccable personal grooming, refined posture, and an approachable, charismatic personality suited for an elite clientele.
• High emotional intelligence, discretion, and strict adherence to resident confidentiality.
• Excellent command of spoken and written English to communicate fluently with international residents and VIP guests.

Experience:

5 years required

Skills:

Project Management, Industry trends, E-learning, Teamwork, English

Job type:

Full-time

Responsibility: Training Framework Development: - Design and develop a comprehensive training framework for store employees, including tea baristas and store managers. - Create training materials, manuals, and resources that are engaging and effective. - Develop training programs that cover customer service, product knowledge, operational procedures, and company policies. Training Delivery: - Conduct training sessions for new hires and ongoing training for existing employees. - Utilize a variety of training methods, including workshops, on-the-job training, e-learning, and role-pla ...