Filter Jobs

Experience:

2 years required

Skills:

Sales, Google Ads, English

Job type:

Full-time

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in performance marketing, digital advertising, consultative sales, digital media sales, business development, online media environment or a digital marketing role.
• Ability to communicate in Thai and English fluently to support client relationship management in this region.
• Experience with Google Ads, managing advertising, and media campaigns, or similar digital advertising campaigns and platforms.
• Experience working with data to identify trends and performance insights.
• Experience troubleshooting products and services.
• Experience managing multiple priorities, projects, and stakeholders.
• Ability to deliver results in a fluid environment and build trust with partners to achieve business goals.
• Excellent client-service, relationship building, organizational, problem-solving, and influencing skills.
• Businesses of all shapes and sizes rely on Google s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
• As an Agency Performance Solutions Lead, you will be a catalyst for AI-enabled performance excellence across our South East Asias (SEAS) agency partners, bridging the gap between the strategy and execution.
• In this role, you support the integrated enablement programmes to build agency partner capabilities and fuel durable performance ads business growth and product adoption across agency-managed accounts.
• You will drive alignment on the allocation of the strategic resources for these agencies, to power the growth enablement initiatives, collaborating with client strategists, product specialists, agency and partners leads to deliver mutual business growth to our agencies, their customers, and to Google.
• Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.
• Deliver against ambitious quarterly business and product growth objectives; by driving performance product adoption and business growth across our agency partners in SEA.
• Design and deliver the enablement and activation programmes aligned to our performance product priorities and partner with agencies to build advocacy via joint Thought Leadership initiatives.
• Serve as the primary point of contact for Agencies on performance solutions. Educate relevant stakeholders, building relationships using subject matter expertise to drive Agency and end-customer business objectives.
• Act as the internal bridge between cross-functional teams to build future-forward enablement programmes, solutions and lighthouse work with Agencies.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Experience:

No experience required

Skills:

Russian, English, Japanese

Job type:

Full-time

• Honesty / Sincerity.
• Proactive Communication / Altruism.
• Autonomy / Self-Growth.
• Professionalism / Sense of Responsibility.
• IT Tool Proficiency.
• Proficiency in Russian(ТРКИ-3 - 4 level) or Japanese (JLPT N1 level).
• Proficiency in English (C1-C2 or equivalent level)..
• A business-proficient level in IT tools such as Microsoft Office and Google Workspace.
• Excellent communication skills to effectively collaborate with team members and clients..
• Reliable internet and quiet workspace..
• Strong self-management in a remote environment..
• Optional Qualifications (Not Required).
• Bachelor s degree in Marketing, Communications, or related fields..
• 6+ months of experience in Digital marketing, creator management, or sales support..
• Conversational-level Thai..
• Position Summary.
• As a Marketing specialist at our dynamic startup, you will work with the marketing team to implement strategies connecting brands with influencers globally. Your role will involve contacting creators, supporting brand clients in Russia/Japan and other countries you can cover, and handling platform sales admin tasks. Through effective collaboration, you will play a pivotal role in scaling global cross-border influencer marketing initiatives.
• Coordinate and execute influencer marketing campaigns with brand clients in Russia/Japan and other countries you can cover..
• Hold meetings and maintain ongoing communication with clients as needed..
• Handle daily admin tasks (reporting, documentation, scheduling)..
• Liaise with creators and onboard them to the platform..
• Conduct outreach to potential clients (both cold and warm leads)..
• Conduct market research to identify trends and opportunities within the influencer marketing space..
• Work cross-functionally with internal global teams..
• Represent our platform in your market with professionalism and cultural sensitivity..
• Work Style & Conditions.
• Type: Independent Contractor position (salary subject to annual review based on performance and company conditions no fixed-term limit).
• Location: Fully remote.
• Work: Flexible working hours (Monday to Saturday, 8 hours/day).
• Daytime role.
• Start Date: Immediately upon agreement.
• (May provide around 4 weeks of pre-onboarding period if needed).
• Full-time engagement preferred..
• What We Offer.
• Collaboration opportunities with Russian/Japanese creators and clients, leveraging Russian/Japanese language skills..
• Performance-based incentives that reward ownership and long-term impact (available after 1 year).
• The opportunity to work at the forefront of global influencer marketing campaigns.
• A truly international and flexible work environment, collaborating with teammates across borders.
• Immediate Visibility on Impact An environment where your work and achievements directly translate into measurable success for the company and our clients..

Experience:

7 years required

Skills:

Business Development, Problem Solving, Quantitative Analysis, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English.
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Skills:

Problem Solving, Statistics, English

Job type:

Full-time

• Excellent communication rapport-building skills.
• Strong analytical skills.
• Strong ability to provide Operations Director/Managers with inputs on possible resolutions and recommendations on WFM and Reporting -related issues.
• Able to take Management direction and cascade to staff.
• Strong coaching skills.
• Provide solutions to escalated issues and updates on account SLA concern to Operations and uppper management.
• Responsibilities:Develop and implement Customer Service inbound and outbound contact strategies.
• Ensure Call Center applications, routing, hardware and software technologies (i.e., Nice, IEX, Aspect,Verint, Genesys & AVAYA) are running as designed.
• Maximize effectiveness of technology and manpower through direct involvement in forecasting and staffing (call volume, AHT, Adherence, Shrinkage, etc.).
• Manage activities and initiatives related to the effective implementation and ongoing usage of the Workforce System (IEX)Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and WFM.Troubleshoot call routing application and system related issues with team members and partners, and provide timely resolutionRequired to interact daily with the call center leaderships team through project work, presentations, defect analysis, problem solving and strategy.
• Analyze real-time metrics of call-handling, talk-time and other KPI s via Workforce Management (WFM) to determine risks to service level targets and escalate issues accordinglyMaintain overall operational performance statistics on an interval, daily, weekly and monthly basis (Service Level, Occupancy, ASA, AHT, Adherence, etc.).

Experience:

1 year required

Skills:

Project Management, English

Job type:

Full-time

• Former Ivy League and Top 20 admissions officers to rigorously review and refine applications.
• Professors and PhD teaching fellows from leading universities to guide students through original, independent research with pathways to selective peer-reviewed publication or conference presentation.
• Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards.
• Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation.
• We re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.
• What are the main responsibilities for this role?.
• Coordinate, engage and facilitate the student s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap).
• You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team.
• Advise the team on possible value add solutions to support the student.
• Provide the global team insights into local cultural nuances and demands.
• Keep up to date on student s progress, and report back to the team regularly.
• Proactively manage and foresee issues by resolving complaints or escalations in a timely manner.
• What we are looking for?.
• 1-2 years experience in customer service, project management, account management or transferable role.
• Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability.
• High level of resilience and ability to thrive in a fast-paced startup environment.
• Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders.
• Outstanding organizational skills, with excellent written and verbal communication skills.
• Collaborative, with an openness to give and receive feedback.
• Why work for Crimson?.
• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work.
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year.
• Radical Candor is a feedback approach we live by.
• We re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!.
• If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!.
• Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.

Experience:

8 years required

Skills:

English

Job type:

Full-time

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with foundational cloud technologies and service provider ecosystems and business models.
• 8 years of experience working in a partner or channel manager role.
• Experience working with service providers or solution integrator ecosystems.
• Ability to communicate Thai and English fluently as this is a customer-facing role that requires interactions with local stakeholders.
• Experience partnering with solutions providers, system integrators, or managed service providers.
• Experience with technology implementations of cloud solutions for customers.
• Experience with consumption business models, cloud economics, and partner agreement constructs.
• Experience delivering presentations to executive-level audiences, including at customer, partner, or industry events.
• The Google Cloud Platform team helps customers transform and build what's next for their business all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers developers, small and large businesses, educational institutions and government agencies see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
• As a Partner Development Manager for Enterprise customers, you will be responsible for the sales organization by identifying the right partner, based on partner capabilities and capacity, to progress opportunities and drive consumption. You will build and maintain an understanding of Google Cloud s partner ecosystem, market dynamics, and go-to-market (GTM) strategies for both partner and direct sales by industry and segment. You will manage and optimize the performance of the partners you align to opportunities, ensure early engagement in the business process, ensure delivery quality, and drive optimal end-customer outcomes while balancing expansion of the local partner ecosystem.
• Google Cloud accelerates every organization s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
• Manage partner business performance and map partner capabilities/priorities with Google's goals and strategies to meet quarterly business targets; drive quarterly business reviews with key service partners and leadership.
• Drive executive connections with regional sales leadership and partner leadership.
• Help partners grow their Google practice and product portfolio through joint development of solutions and services; develop and provide custom presentations on GCP technologies to partners to help them scale the joint business.
• Drive partners to build a partner sourced pipeline, nominate partners to receive inbound/outbound leads, and ensure overall pipeline tracking accuracy and health; drive and support regional demand generation activities/events with partners and support regional engagement with strategic global and regional partners.
• Promote strategy at key industry events and shape industry agenda and standards, shape Google s approach to partnership strategy with stakeholders.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Experience:

1 year required

Skills:

Problem Solving, Quantitative Analysis, Research, English

Job type:

Full-time

• Bachelor Degree preferred.
• Proficiency in English (spoken and written).
• Significant experience in a complex fast paced environment.
• Minimum 1 year of prior relevant people management experience.
• Knowledge of basic KPIs (Shrinkage, Productivity, CSAT).
• Ability to work across shifts and also support the team training and quality.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.
• Responsibilities:Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

Skills:

Microsoft Office, CSS, English

Job type:

Full-time

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have C1 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Customer Service orientation.
• Customer Results/Solutions focussed.
• Customer Expectations Management.
• Active Listening Skills.
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities: (May perform other duties as requested that may not be specifically addressed in this document)
• Overview of CSS Role:CSS represents the brand, the culture, and the values of the client.
• Your attitude and how you behave will determine how our client is perceived by its customers.
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
• Customer concerns must be handled positively and professionally.
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.
• Responsibilities and AccountabilitiesSupport customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that is precise and safeguards the customer s personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintain and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

Skills:

English

Job type:

Full-time

• Provide comprehensive product and service information to customers in the automotive industry, addressing their inquiries and resolving issues efficiently.
• Engage potential customers by answering questions, offering advice, and suggesting additional relevant automotive products and services.
• Open and maintain customer accounts, ensuring accurate records and up-to-date information.
• Resolve customer complaints by identifying issues, providing effective solutions, and following up to ensure satisfaction. Maintain the highest level of service, professionalism, and product knowledge in all customer interactions.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
• AI READINESS
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
• Work Conditions:Work Schedule: 40 hours per week, 5 days per week, with shifts, including night shifts. Flexibility to work on weekends and holidays is expected.
• What We're Looking For:Strong communication skills in Thai (spoken and written) and good proficiency in English.
• Exceptional customer service skills with the ability to manage inquiries, concerns, and provide timely resolutions.
• Previous experience in call centers, customer service, or supervisory roles, particularly within the automotive industry, is a plus.
• Ability to remain composed and professional under pressure, especially in busy or challenging situations.
• New graduated are welcome.
• Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
• We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
• 61186 | Customer Services Claims | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
• We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
• We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
• Join us. Let's care for tomorrow.

Skills:

English

Job type:

Full-time

• Bachelor s degree or equivalent experience in a call centre or business-related field (e.g., management, sales, tourism).
• Minimum of 2 years Training Experience in a BPO setting.
• Working experience with a premium account with either B2C or B2B is preferred.
• Knowledge on connected cars applications or any car-related process or CRM is an advantage.
• Knowledge on instructional design is an advantage.
• Usage of MS Office.
• Typing speed: 30 wpm.
• Language level- English (C2 to C1 Level).
• Responsibilities:Facilitate a new hire class during pre-process and process training.
• Facilitate necessary or required annual upskilling or refreshers with existing resources.
• Create and facilitate knowledge tests with existing Specialists and Support group in Operations.
• Complete all training requirements based on the program s specifications.
• Coach new hire Specialists on their overall training and nesting performance.
• Conduct mock scenarios on all channels available.
• Govern the nesting process and complete deliverables on time.
• Assess new hire performance during Nesting and mitigate with appropriate actions when necessary.
• Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance.
• Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum.
• Assist in creating and developing training materials when necessary.
• Follow all steps of BEST T&D.

Experience:

1 year required

Skills:

Data Analysis, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma in any discipline.
• Candidate must be able to work on rotational shift (3 shift / 5 working days).
• Minimum 1 years experienceas QA in call center.
• Must be proficiency in English in terms of written, reading and speaking.
• Able to start work immediately is preferred.
• Language Requirement: English.
• Responsibilities:Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.