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Skills:

Compliance

Job type:

Full-time

• Validates, classifies, priorities and opens ticket.
• Acting as focal contact point for report security incidents.
• Document and escalate incidents (including event's history, status, and potential impact for further action) that may cause ongoing and immediate impact to the environment.
• Provide daily summary reports of security incidents.
• Responds to security alerts generate within the SLA time window.
• Follow-up and tracking security incidents base on team process.
• Examine network topologies to understand data flows through the network.
• Validate security incidents alerts against network traffic using packet analysis tools.
• Isolate or remove malware.
• Identify applications and operating systems of a network device based on network traffic.
• Assist in the construction of signatures which can be implemented on cyber defense network tools in response to new or observed threats within the network environment or enclave.
• Notify cybersecurity service provider team members of suspected cyber incidents, status, and potential impact for further action in accordance with the organization's cyber incident response plan.
• Work with stakeholders to resolve computer security incidents and vulnerability compliance.
• Who are we looking for?.
• Knowledge of computer networking concepts and protocols, and network security methodologies.
• Analytical and problem-solving skills are required.
• Knowledge of network traffic analysis methods.
• Knowledge of cyber defense and information security policies, procedures, and regulations.
• Experience in IT Security, Network Security or Security Compliance.
• Knowledge of common security tools such as anti-virus, firewall and intrusion detection system.
• Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services. Able to work in shift.
• Location: Head Office: Chatuchak, SJ Infinite One Business Complex

Skills:

Data Analysis, Project Management, Research

Job type:

Full-time

• Partner with our BI and analytics teams to scope, prioritise and obtain the data analysis needed to answer critical CS business questions.
• Analyse customer data to identify trends, patterns and actionable insights related to retention, churn, expansion and customer health.
• Conduct cohort and segmentation analysis to understand customer behaviour across product tiers, regions and customer segments.
• Design experiments to test hypotheses including project design, delivery and measurement.
• Support team leaders to develop reporting on pipeline performance and team productivity metrics.
• Translate complex data findings into clear, actionable recommendations for CS leadership and teams.
• Monitor and report on key CS metrics including MRR/ARR retention, churn rates, customer health scores and expansion metrics.
• Stakeholder Engagement & Reporting.
• Build and maintain executive reporting and regular reporting cadences for CS leadership.
• Present insights and recommendations to senior leaders in clear, compelling formats.
• Work closely with CS leaders to understand business needs and translate these into data requirements for our analytics teams.
• Create presentation materials that effectively communicate data stories to both technical and non-technical audiences.
• Project Leadership & Measurement.
• Lead strategic projects from inception to completion, including defining success metrics and measurement frameworks.
• Design and implement measurement approaches for CS initiatives and programs.
• Track and report on the impact and ROI of retention programs and customer success investments.
• Identify opportunities for process improvements based on data insights.
• Collaborate across teams (Sales, Product, Support) to gather data and drive cross-functional initiatives.
• What you'll have.
• Proven ability to translate data into actionable business insights.
• Excellent Presentation Skills. Experience in presenting insights and recommendations to senior leaders.
• Someone with Strategical & inquisitive Mindset.
• Ability to drive strategic outcomes independently based on your Analysis & Observations.
• Experience with customer analytics, journey mapping, and user experience optimisation.
• Strong project management skills with ability to coordinate cross-functional initiatives.
• Preferred exposure in customer research methodologies and voice-of-customer programmes.
• Advanced proficiency in Excel and Salesforce; SQL experience preferred.
• Our Perks & Benefits .
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
• When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

Skills:

Risk Management

Job type:

Full-time

• Accountable for domain expertise in content curation platform capabilities and AI agents including task decomposition, workflow mapping, and risk constraints Human in the loop (HITL) processes.
• Articulate complex business requirements and acceptance criteria, into structured specifications for software and AI engineering.
• Partner with senior stakeholders to identify opportunities where AI agents can improve efficiency, reduce risk, or create new capabilities.
• Accountable for requirement analysis planning, date commitments and risk escalation with delivery and programe manager.
• Bachelor's or master's degree in computer science or software engineering.
• Solid hands-on experience defining business requirements and acceptance criteria in complex programme delivery.
• Proven software engineering experience with a strong record of delivering successful projects.
• Familiarity with LLM, prompt engineering, API integration, or model evaluation.
• Knowledge of delivery risk management and responsible AI practices.
• Excellent process mapping, problem solving, and analytical capability.
• Ability to engage stakeholders at senior levels and communicate complex ideas simply.
• Senior Associate
• Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
• LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
• Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
• Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
• We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
• You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
• LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
• Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject.
• If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.