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Experience:

3 years required

Skills:

Cloud Computing, Amazon AWS, English

Job type:

Full-time

• Cloud Infrastructure & Landing Zone Engineering.
• Design and build enterprise Cloud Landing Zone architecture account/organization structure, guardrails, network topology, and hybrid connectivity aligned to the AWS Well-Architected Framework.
• Implement network architecture: VPC design, hub-and-spoke/transit gateway topologies, hybrid connectivity (VPN/Direct Connect), DNS, segmentation, and security zoning.
• Define and implement governance frameworks: IAM/RBAC models, security baselines, and cost-governance guardrails for multi-account environments.
• Build and maintain Infrastructure as Code (Terraform, CloudFormation) to deploy and enforce the agreed architecture.
• Produce and present architecture decision records, HLD/LLD, and as-built documentation to both engineering teams and client executives.
• Migration & Modernization.
• Lead migration discovery and assessment using the 7 R's framework, translating findings into a prioritized, business-justified roadmap.
• Develop migration business cases, TCO models, and executive-ready roadmaps that connect technical plans to cost and risk.
• Build and operate migration factory tooling (e.g., AWS Transform/MGN, DMS, App2Container) for large-scale, multi-hundred-to-thousand-server programs.
• Execute lift-and-shift migrations and modernization work containerization, PaaS adoption, database modernization hands-on.
• Own cutover execution and post-migration validation, running the runbook from planning through go-live.
• AI Solutions Engineering.
• Design and build AI/ML solutions using cloud-native AI services such as AWS Bedrock, from use-case definition through implementation.
• Architect and implement generative AI solutions RAG, agentic workflows, model selection and integration, prompt design with governance and guardrails built in from the outset.
• Lead AI use-case ideation workshops with client stakeholders, translating business problems into feasible, prioritized initiatives.
• Consulting & Client Engagement.
• Act as a trusted advisor to client executives and technical leaders across the cloud and AI adoption journey, backing the advice with the credibility of having built it personally.
• Plan and facilitate technical workshops, architecture design sessions, and migration/AI discovery sessions with senior stakeholders.
• Support pre-sales engagements: solution scoping, proposal development, SOW authoring, and technical presentations to prospective clients.
• Deliver prescriptive, outcome-oriented recommendations that build long-term client trust and expand the advisory relationship over time.
• Team Role & Key Contribution.
• Serve as a hands-on technical lead across infrastructure, migration, and AI workstreams within Professional Services building solutions personally, not only directing others.
• Mentor and develop junior consultants/engineers across the Infra/MM and AI practice areas.
• Lead architecture and governance review boards across client engagements.
• Contribute to practice development methodology, reusable frameworks, and knowledge assets shared across the team.
• Teamwork & Collaboration.
• Partner with Pre-Sales, Network, Security, DevOps, and Data/AI teams to shape end-to-end client solutions.
• Translate business requirements into secure, scalable, and cost-effective cloud and AI recommendations.
• Coordinate cross-functional delivery and operational handovers between consulting, engineering, and managed-service teams.
• Foster shared accountability across internal teams and client engagements.
• Bachelor's degree in Computer Engineering, Computer Science, or a related field.
• 5-7+ years in cloud infrastructure/engineering roles, including hands-on production experience building Landing Zone and network environments (AWS or Huawei Cloud primary).
• Demonstrated experience leading and executing migration assessment and delivery using the 7R framework, including lift-and-shift and modernization.
• Hands-on experience building AI/ML solutions with cloud-native services (e.g., AWS Bedrock), including GenAI/RAG and agentic solution implementation.
• Hands-on experience with Infrastructure as Code (Terraform, CloudFormation, or equivalent) for building and deploying infrastructure.
• Prior experience in consulting, pre-sales, or solutions architecture roles, engaging directly with client stakeholders.
• Strong networking knowledge (TCP/IP, routing, firewall, DNS, hybrid connectivity).
• Experience developing business cases, TCO models, or executive-facing proposals.
• Preferred Qualifications.
• AWS Certified Solutions Architect (Associate/Professional); AI/ML certification (e.g., AWS Certified AI Practitioner/Machine Learning).
• Multi-cloud exposure (e.g., Huawei Cloud HCIP/HCIE) an advantage, not a requirement.
• Experience with containers and Kubernetes (EKS or equivalent).
• Experience in Data Center or Managed Service Provider environments.
• Track record of facilitating technical workshops or architecture design sessions directly with clients.
• Experience authoring SOWs, proposals, or other consulting deliverables for enterprise clients.
• Consulting Soft Skills.
• Executive presence able to advise C-level and senior technical stakeholders with equal credibility.
• Strong consultative mindset: listens first, diagnoses the real problem, and frames options rather than pushing a single answer.
• Confident workshop and discovery-session facilitation, able to build consensus among stakeholders with competing priorities.
• Structured communication and storytelling translates complex cloud/AI concepts into business narratives and executive-ready summaries.
• Business acumen connects technical recommendations to cost, risk, and value outcomes.
• Proposal and business-writing skills: SOWs, business cases, and client-ready decks.
• Negotiation and stakeholder management across client and internal delivery teams.
• Comfortable operating with ambiguity, structuring a path forward under time pressure.
• Relationship-building orientation treats each engagement as the start of an ongoing advisory relationship, not a one-off delivery.
• Coaching and mentoring mindset toward junior team members.

Experience:

6 years required

Skills:

Problem Solving, Data Analysis, Architecture, Recruitment, Power point

Job type:

Full-time

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the sa ...

Experience:

10 years required

Skills:

Industrial Engineering, Product Development, Project Management, Problem Solving, Negotiation

Job type:

Full-time

Req ID: 133287 Remote Position: No Region: Asia Country: Thailand State/Province: Chonburi City: Laem Chabang Detailed Description: Job Summary: The Director, Manufacturing Equipment & Process Engineering is responsible for leading and managing the work of those responsible for designing, developing, deploying and optimizing processes and equipment for manufacturing to achieve quality cost and delivery goals for Celestica and its customer's products. Detailed Description: Performs tasks such as, but not limited to, the following: Set yearly plans and goals for multiple departments ...

Experience:

8 years required

Skills:

Business Development, Market Research, Recruitment, Energetic, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• About Agoda.
• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• Agoda is a travel booking platforms with accommodations at its core. As such our Global Account team is a key to our success, we work hard to ensure their success. The Global Accounts team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers. We serve as consultants, offering strategic advice on how best to excel on Agoda's commercial platform. We are direct contributors to what makes Agoda a market leader; we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, the Agoda team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Global Accounts team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.
• The Opportunity.
• As the Associate Director for Global Accounts, your main objectives will be to develop and deploy Agoda's strategy, provide guidance and leadership to ensure the successful account management of Agoda's major partners, and deliver on targets and growth expectations that are key to Agoda's business goals. To succeed in this role, you will bring excellent analytical skills, strong account and client management experience, a proven record of sustainable performance, and the capacity to lead, motivate, coach, and mentor teams. In addition, the ability to establish and develop valued long-term partnerships will be essential.
• Develop and implement strategies to accelerate Agoda's business.
• Demonstrate outstanding team leadership to grow the global business and consistently deliver on plans.
• Implement strategies with top partners to enhance productivity and maintain a competitive advantage.
• Establish and maintain robust relationships at senior levels, including C-level with key partners - driving partnership expansions and identifying significant opportunities.
• Has the ability to lead a company-wide project with a few multidisciplinary teams.
• Coordinate with top management on strategic planning and objectives.
• Lead, coach, develop, and manage multiple teams through upskilling and coaching.
• Modify the organizational structure by bringing in top talent, supporting recruitment, or assisting in restructuring key organizational components.
• Conduct market research on industry and market trends to ensure Agoda's competitiveness.
• Attend and participate in relevant industry events.
• More than 8 years of professional experience at multi-national companies.
• 3-5+ years' experience in leading, coaching, and developing teams, with a proven track record in rapidly changing environments.
• Relevant experience in account management, business development, or general management. Travel industry experience is not required.
• Strong numerical and analytical skills with keen attention to detail.
• Ability to effectively communicate proposals to potential partners and internal stakeholders.
• Strategic thinker; management consulting experience highly valued.
• Professional "get it done" attitude and strong work ethic.
• Resourceful, energetic, and self-driven personality.
• Ability to move quickly, adapt well to change, and thrive in dynamic environments.
• Experience in online or e-commerce business preferred.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Business Development, Project Management, Negotiation, Purchasing, Data Entry, UNIX, SAP

Job type:

Full-time

• Req ID: 138236.
• Remote Position: No.
• Hiring Manager: Wallace Ng.
• Band: 10.
• Region: Asia.
• Country: Thailand.
• State/Province: Chonburi.
• City: Laem Chabang.
• General Overview.
• Functional Area: ENG - Engineering.
• Career Stream: OPE - Operations Engineering.
• Role: Consultant 1.
• SAP Short Name: CO1.
• Job Title: Operations Engineering Consultant 1.
• Job Code: CO1-ENG-OPS.
• Job Level: Band 10.
• Direct/Indirect Indicator: Indirect.
• Summary.
• Work requires application of in-depth knowledge of professional standards and precedents in area of specialty. Works on complex problems where analysis of situations or data requires and in-depth evaluation of various factors. Incumbents are accountable for quality of work delivered by external suppliers as applicable. Incumbents have decision-making authority and autonomy to deliver on goals of team. Influences others outside of team to ensure goals are met and resolves conflicts in an effective manner. Erroneous decisions or failure to achieve goals results in additional costs and serious delays in overall schedules of a site and/or regional function. May lead a multi-functional work group or project team consisting of one or more support staff and/or tech/professional staff, or may provide advice and guidance in area of specialty. May determine new methods and procedures. Seeks out new avenues for building internal and external relationships; maintains contacts with existing relationships. Interfaces with senior managers on issues related to the area of expertise. Interacts with and influences management and/or customers on significant issues.
• Detailed Description.
• Directs activities to support all manufacturing operations equipment availability (uptime), preventative maintenance of equipment, scheduling of technician training, project planning and implementation, scheduling of equipment installation, purchasing of spare parts and supplies for area related needs.
• Supports and manages customer test process sustaining effort including incorporation of engineering changes and identifying yield improvements efforts.
• Manages activities pertaining to new product test development and implementation into manufacturing.
• May manage a group of engineers with the responsibility for the completion of multiple related projects encompassing several different areas (i.e. Quality, Manufacturing, Supplier, etc.).
• Tracks the execution of the projects under development.
• Assists upper management and business development teams by providing technical input and direction to assist in meeting the project goals or customer requirements.
• Ensures that any customer or manufacturing issues related to existing products are addressed with high priority.
• Conduct engineering analysis and/or testing of products to validate that products meet customer requirements.
• Knowledge/Skills/Competencies.
• Engineering Foundation Competencies.
• In-depth knowledge and understanding of the design process for systems and printed circuit boards, subassemblies, or other related company products.
• In-depth knowledge of manufacturing processes and equipment used for systems and printed circuit boards and subassemblies.
• In-depth knowledge of industry and quality standards and SPC methodologies.
• In-depth knowledge of materials and components used in the construction of systems and printed circuit boards and subassemblies.
• In-depth knowledge of material science, robotics, machine programming.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• In-depth knowledge of design engineering (e.g., analog circuit design, digital circuit design, digital integrated circuit design, etc.) for systems and printed circuit boards.
• In-depth knowledge of IT platforms, database design and programming languages.
• In-depth knowledge of manufacturing and SCM/Logistics information processes.
• Excellent customer contact, negotiation and problem resolution skills.
• Excellent project management, presentation, database management and computer skills.
• Strong knowledge of statistical process control methods and techniques.
• Ability to design tests, evaluate results and recommend solutions to improve the processes associated with SMT and optical manufacturing.
• Ability to evaluate, diagnose and troubleshoot problems.
• Strong knowledge of IT platforms, database design and programming languages.
• Strong knowledge of some or all of the following: UNIX, NT, database management system.
• Ability to evaluate materials, gather and analyze data and determine root cause of problems.
• Ability to simultaneously manage several projects and coordinate multiple, changing deadlines.
• Ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively organize, manage and motivate team members from a wide variety of departments and with a diverse group of skill sets.
• Physical Demands.
• Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Typical Experience.
• Eight plus years of experience.
• Typical Education.
• Bachelor's degree in a related field, or an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

5 years required

Skills:

Financial Analysis, Cost Analysis, Accounting, Budgeting

Job type:

Full-time

• Responsible for the day-to-day financial activities of the organization; control its financial resources and ensure that all financial transactions, systems and procedures comply with regulations, accounting principles, and standards. Activities may include: financial analysis and reporting; inventory and costs control; and budgeting and forecasting. Analyze the organization's revenues, liabilities, credit conditions, and other financial indicators to forecast it's short, medium, and long-term cash flow position; evaluate and recommend investments and other financial instruments to ...
• Manages experienced professionals who exercise latitude and independence in assignments. Sets goals and objectives for team members for achievement of operational results. Problems faced may be difficult to moderately complex. Influences others outside of own job area regarding policies, practices and procedures.
• Manages a staff of professional and support associates. Makes day-to-day decisions for group/department. Adapts departmental plans and priorities to address resource and operational challenges. Assignments are defined in terms of activities and objectives.
• Objectives for assigned area defined by upper management. Some latitude to make decisions to achieve defined goal.
• Will generally have assumed at least the Senior Professional level of experience before becoming a manager. Regularly applies expertise in day-to-day activities. May fill the role of a staff member in complex situations. Requires a four year college degree (or additional relevant experience in a related field). Minimum 5 years functional experience including a minimum of 4 years of position specific experience and 2 years of supervisory experience or 4 years of leadership experience.

Experience:

5 years required

Skills:

Business Development

Job type:

Full-time

• As a leading conglomerate, we are driving a corporate transformation towards delivering integrated "Wealth and Well-being Solutions." Our strategic focus is on building a comprehensive healthcare ecosystem under the concept of preventive health and longevity. This initiative is being rolled out through a newly emerging community business format and platform dedicated to holistic well-being. The project focuses on sustainability, curated organic/organic-friendly products, and establishing an experiential community space to empower consumers with holistic health knowledge.
• We are seeking a high-caliber professional as a Senior Manager / Associate Director to spearhead the commercial format development, operational readiness, and end-to-end business processes of our growing wellness platform. This role requires a perfect blend of strategic planning and strong execution capabilities. The successful candidate will act as a pivotal business driver to build new revenue streams, optimize operational infrastructure, and maximize strategic collaborations across our extensive retail, real estate networks, and external healthcare partners in an asset-light model.
• Commercial & Format Development: Co-develop sustainable business models, retail/community concept designs, and trade layouts for the wellness platform to ensure market competitiveness and scalable growth.
• End-to-End Business Process Design: Map out, document, and establish comprehensive business workflows spanning multiple domains, including Merchandising/Sourcing, Supply Chain/Logistics (WMS), Front-of-House Operations, Cash Management, and Finance & Accounting systems.
• System Implementation & Retail IT: Manage the blueprint design, vendor selection, and implementation of core software systems, ensuring seamless integration between ERP, Merchandising Management Systems (MMS), POS, E-commerce platforms, and CRM/Loyalty programs.
• Ecosystem Partnership & SME Relations: Drive strategic alliances with external medical/preventive labs, property developments, local SME health vendors, and organic farming groups to build a strong product assortment, cross-promotional campaigns, and community events.
• Operational Excellence & P&L Control: Oversee day-to-day operations, manage structural budgeting and P&L KPIs (margins, shrinkage, operating costs), structure regional team roles, and develop standard operating manuals.
• Master's Degree in Business Administration, International Business, Commerce, or related fields. Degrees from top-tier international institutions are highly preferred.
• Minimum of 8-12 years of solid experience in Retail Business Development, Corporate Strategy, Format Development, or Project Management. Experience managing early-stage business models is crucial.
• Proven track record in successfully designing and establishing new retail formats, commercial setups, or lifestyle/food retail platforms from conception to full operational launch.
• In-depth hands-on knowledge in designing end-to-end retail business workflows and system logic integration (ERP, MMS, POS, CRM, and WMS concepts).
• Strong business and financial acumen with extensive experience in commercial trade planning, margin mix analysis, and P&L optimization.
• Excellent interpersonal, diplomatic, and stakeholder management skills. Ability to coordinate and influence across various business units and collaborate with government or external SME organizations.
• High agility, growth mindset, and adaptability to excel in a fast-paced, highly ambiguous, and entrepreneurial environment.

Experience:

1 year required

Skills:

Recruitment, Assembly, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.
• As Director of Organizational Performance in the People Development & Performance team, you will be partnering with senior leaders across Agoda to drive programs and initiatives aimed at strengthening and evolving how we measure and assess organizational effectiveness, and drive interrelated performance management and adjacent talent management platforms and processes such as talent identification, succession planning, and more. Design and implementation of programs will require close partnership across the People Team and project teams in each department. You will have the opportunity to help shape Agoda's organizational and performance management strategies globally to support achieving our vision and multi-year strategy.
• Closely partner with senior departmental leaders and senior business partners and colleagues in the People Team (e.g., HRBPs, Compensation & Benefits, Learning & Development, etc.) to understand business strategy and current organizational context to identify and address opportunities to develop a high performing culture in their teams.
• Manage platforms and cycles for performance calibration, talent review, performance review and succession planning across the company.
• Analyze performance, org structure/complexity, and talent movement data to identify issues and recommend practical improvements to talent processes for rapid implementation.
• Lead and develop a team (both directly and on project basis) to deliver platforms and programs on an all-Agoda and priority departmental program basis.
• Ably represent People Team in Agoda leadership forums, and represents Agoda in interactions with related brand companies in people-related topics aimed at sharing and learning best practices, harmonizing policies where appropriate such as inter-brand transfer.
• Mentor and develop other professionals in a maturing People function.
• Translate people analytics into clear updates for stakeholders, shaping strategy and measuring program impact (e.g., exit drivers, retention, engagement, and performance-management trends).
• 12+ years of experience in internal HR partnering, talent management and organizational consulting experience in large organization preferably in the tech industry, or strategic or management consulting experience.
• Acute business acumen and understanding of how organizational structures and dynamics relate to execution.
• Deep experience implementing, operating, and improving performance management platforms and processes, preferably in fast moving Tech environments.
• Deep understanding of the systems and associated data across the employee lifecycle and attendant business processes across full employee lifecycle.
• Excellent executive presence and the ability to clearly articulate messages to a variety of audiences.
• Ability to bring business perspectives and facilitate outcomes is more important than experience in HR roles.
• Excellent judgment, self-motivated, curious and trustworthy.
• Outstanding ability to lead a team with strong ability to prioritize and guide robust, detailed execution.
• Strong analytical and problem-solving capability backed with excellent data sense.
• High level of discretion, confidentiality, and ethics.
• Strong interpersonal skills and ability to collaborate across a diverse, multicultural organization.
• Comfortable with ambiguity and change; brings structure and drive to deliver results.
• Humility, sense of humor, flexibility, good interpersonal skills and the ability to lead difficult conversations are a must.
• Undergraduate degree from a top university expected, advanced degrees welcome.
• This role is Based in Bangkok - Relocation Support Provided.
• melbourne.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

5 years required

Skills:

Digital Marketing, Automation, Livestream, Budgeting, English, Thai

Job type:

Full-time

• Ripples Commerce is Thailand's leading and fastest-growing Social Commerce agency and e-commerce enabler, consistently ranked as the TikTok Shop Partner in the country.We build full-funnel commerce and marketing solutions designed to scale brands across TikTok, Shopee, Lazada, and beyond. From strategy to execution, we transform creativity into conversion and content into measurable growth.In just over two years, we've grown from a 20-person startup to a 200+ strong team, working with local heroes and some of the world's most iconic brands. At Ripples, we're not just riding the fut ...
• About The Role.
• As A Account Director, you'll be the senior business partner to a portfolio of Ripples' most important client brands owning the commercial growth, strategic direction, and overall performance of your cluster. You'll lead a multi-level team and orchestrate Ripples' full operating model (IMC, media, livestream, creative, operations, fulfillment) to deliver on every client's business objectives.This is a hybrid leadership role: part senior client strategist, part team builder, part commercial operator. You're the person clients call when the stakes are high and the person the team turns to when the path isn't obvious.
• Serve as the strategic lead and trusted advisor for key client accounts across TikTok Shop, Shopee, Lazada, and beyond. Lead business reviews, planning sessions, and performance discussions. Translate.
• client business objectives into integrated commerce str.
• ategies.
• that drive sales,.
• share, and category leadership.
• Own cluster - level revenue, profitability, and account performance. Drive growth through upselling, cross - selling, and identifying new business opportunities. Support commercial negotiations, budgeting, and forecasting.
• Lead and mentor a multi - level team of Account Managers, Associates, and Executives. Set clear KPIs and expectations, coach for performance, and build a culture of ownership, accountability, and continuous growth.
• Monitor sales, campaign performance, traffic, conversion, and marketplace KPIs across the cluster. Translate data into clear growth narratives, risk flags, and optimization plays landed in decision - ready reports, presentations, and strategic recommendations.
• Quarterback Ripples' delivery engine IMC, media buying, livestream production, creative, operations, and fulfillment to execute campaigns on - brand, on - time, and on - target. Keep commercial goals and operational execution tightly aligned.
• Resolve client issues, operational challenges, and business escalations with speed and judgment. Provide steady, senior - level guidance that protects client satisfaction and business continuity.
• Stay close to consumer, category, and platform shifts. Bring sharp commercial and strategic POV to internal leadership discussions to inform Ripples' wider growth roadmap.
• 5+ years of experience in account management, e-commerce, digital marketing, marketplace management, or related fields with at least 3 years leading client?facing teams.
• Proven track record managing key accounts and growing revenue in agency, e?commerce, or social commerce environments.
• Deep, hands-on understanding of TikTok Shop, Shopee, and Lazada and the broader Thai social commerce ecosystem. Strong commercial mindset you can read a P&L, drive negotiations, and find the next pocket of growth.
• Data-focused with strong analytical and problem-solving skills; advanced Excel / Google Sheets and confident with platform analytics.
• Excellent client communication, presentation, and senior stakeholder management you can hold the room with C-level partners.
• Strong people leadership with a track record of building, coaching, and growing high?performing teams.
• AI fluency is a baseline expectation, not a bonus. You actively use AI tools (ChatGPT, Claude, image/video generators, analytics co-pilots, automation tools) to scale output, sharpen decisions, and unlock leverage across your team.
• Strong working-level English to partner with global brand clients and regional stakeholders.
• Bachelor's degree in Marketing, Business Administration, Communication Arts, or related fields.
• What You'll Get.
• Full ownership of a high - impact cluster strategy, people, and commercial performance at Thailand's TikTok Shop Partner.
• Direct line to founders and senior leadership, with real influence over the company's commercial roadmap and operating model.
• Lead and scale a multi - level account team in a fast - growing organization where talent compounds quickly.
• Manage partnerships with top Thai and global brands across the most important commerce platforms.
• Work at the leading edge of AI - powered commerce building ways of working most agencies haven't figured out yet.
• Fast - track your career in a hyper - growth commerce company (20 to 200+ in 2 years).

Experience:

5 years required

Skills:

Business Development

Job type:

Full-time

• This is not just a "manager" role. You'll own our growth engine, lead a squad of smart Associates/Senior Associates, and work directly with co-founders to close big deals, launch game-changing campaigns, and shape the future of e-commerce in Thailand. If you're already crushing it in BD, consulting, sales, or commercial roles, and you're ready for your next big leap this is it.
• Lead the entire business development cycle: pipeline generation, account planning, proposal creation, CRM management, pitching, and closing deals.
• Manage and coach a high-performing team of Associates and Senior Associates develop talent, drive performance, and build a winning culture.
• Act as a trusted advisor to brands, offering strategic guidance across TikTok, Shopee, Lazada, and emerging platforms.
• Build strategic business plans, pitch decks, and partnership proposals alongside leadership.
• Identify whitespace opportunities through competitor and market research.
• Lead go-to-market execution in collaboration with cross-functional teams: Creator, Content, Shop Management, Live Studio, and MarCom.
• Strengthen client relationships, forge new partnerships, and expand Ripples' network across industries.
• Represent Ripples at events and conferences, and stay plugged into the evolving eCommerce ecosystem.
• What We're Looking For.
• 5+ years in business development, commercial strategy, consulting, sales, or startup leadership.
• Experience leading and coaching teams especially in fast-moving environments.
• A strong track record in FMCG, fashion, health & beauty, or e-commerce.
• Direct experience in or exposure to eCommerce enablers, agencies, or marketplaces.
• Sharp business acumen and communication skills you can pitch, lead, and close.
• High EQ with an entrepreneurial mindset you move through ambiguity with clarity.
• Fluency in both Thai & English; other languages are a bonus.
• The energy to scale a rocket ship.
• What You'll Get.
• Lead and grow a team with real ownership of growth and results.
• Work directly with C-levels and co-founders in one of Thailand's most ambitious startups.
• Partner with top Thai and global brands shaping the future of commerce.

Skills:

Business Development, Public Relations, Microsoft Office, Problem Solving, Negotiation

Job type:

Full-time

JOB SUMMARY Position Summary: As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process. Responsible for selection, supervision and development of staff in accordance with company policies and procedures ...

Skills:

Risk Management, Data Analysis, Procurement, Negotiation, English, Thai

Job type:

Full-time

• The role of Transport Vendor / Subcontractor Management Manager is responsible for managing the existing and future Subcontractor transport, customer, and profitable growth for Linfox Thailand. The focus will be to deliver exceptional service and leading-edge supply chain solutions for this growing and specialized market.
• The role will be responsible for all aspects of Transport Vendor / Subcontractor Management, increase current portfolio to a high level of availability, monitor supplier performance against predefined key performance indicators (KPIs) and quality stand ...
• The role is to ensure Linfox are seen as market leaders in cost to serve in a competitive market, this will include ambient and cold chain supply chain suppliers as well as developing a dynamic and proactive team of Logistics Professionals.
• The ideal candidate must have strong knowledge and network and excellent negotiation skills experience and the ability to be cost savings and structure to our company business profile. Reduction in cost to serve in a subcontractor market.
• is number 1 for this role.
• This role requires a strong leader, supply chain expert and change agent with strong commercial and supplier development acumen.
• Direct relationship with the client from a strategic and growth perspective - this is the most critical part of this role is to build strong, proactive, and lasting relationships with all related suppliers.
• Build the strategy around what the business pillar within supplier development, looks like and what activities and functions it requires, including the use of innovation, systems, centralized operations planning and vendor management.
• Improve operational and commercial performance of the business. Continuously challenge and improve Linfox's cost to serve, innovation, digitization, and leadership centrally.
• Work with the Regional Solutions Team on innovation and leading-edge supply chain technology to strengthen Linfox capabilities and improve customer operational performance.
• Develop a new business pipeline for profitable growth.
• Build Strategic partnerships with our key suppliers which are some of the largest organisations in Thailand. Harness support from Linfox Executive Management Team and Functional Heads.
• Support the country strategy to have the ability and network to develop MA / JV opportunities with larger local Thai organizations.
• Transfer of base fleet to sub-contractor and overall performance by setting a 7-point assessment audit.
• Standardization and best practice of both transport columns within the transport pillar.
• Establish central control of fixed assets and mobilize subcontractors within the transport pillar.
• Performance Monitoring: Regularly assess and monitor supplier performance against predefined key performance indicators (KPIs) and quality standards. Conduct supplier evaluations, scorecards, and performance reviews to ensure that suppliers meet or exceed expectations.
• Relationship Building: Develop and maintain strong relationships with suppliers to foster collaboration, trust, and mutual understanding. Engage in regular communication, meetings, and site visits to address any issues, provide feedback, and align goals.
• Risk Management: Identify and mitigate risks associated with suppliers, such as supply chain disruptions, quality issues, and financial instability. Develop contingency plans and alternative suppliers strategies to minimize potential disruptions to the company's operations.
• Continuous Improvement: Drive continuous improvement initiatives with suppliers to enhance operational efficiency, quality, and innovation. Encourage suppliers to implement best practices, participate in cost reduction programs, and contribute to product or process enhancements.
• Suppliers Development: Support and guide suppliers in improving their capabilities, processes, and performance. Provide feedback, share industry trends, and collaborate on joint improvement projects to strengthen the supplier base.
• Compliance and Ethics: Ensure that suppliers adhere to legal and regulatory requirements, as well as the company's ethical standards and sustainability goals. Monitor compliance with environmental, social, and governance (ESG) practices and promote responsible sourcing.
• Team Collaboration: Collaborate with cross-functional teams, including procurement, operation, safety, etc to align suppliers management strategies and objectives. Coordinate activities to optimize inventory levels, lead times, and customer satisfaction.
• Data Analysis and Reporting: Collect and analyse suppliers-related data to generate insights, identify trends, and make data-driven decisions. Prepare reports and presentations to communicate suppliers performance, cost savings, and improvement opportunities to senior management.
• Standard Operating Procedures: Developing, implementing, and maintaining Standard Operating Procedures and reviews on a regular basis to ensure relevance and conformance with best practices and ensure compliance with internal and external policies.
• Bachelor's degree in supply chain management, Logistics, Engineering, or any related field.
• Depth of experience in Account Management with a visible specialty in supplier de.
• Minimum 10 years' experience in logistics / 3PL management.
• A practiced negotiator and communicator with experience in presenting business concepts and proposals to senior management and customers.
• Extensive Supply Chain experience in a medium to large private sector organization in managing people, financials, customers, and contracts.
• Demonstrated ability to analyze and plan viable, commercially oriented capability-based on procurement solutions.
• Excellent command of English language both spoken and written.
• A high level of computer literacy e.g., MS Office and MS Project applications.
• Have own car and able to travel occasionally.
• Based at Head Office, New Petchburi road, Bangkok.
• Position is open to Thai nationals only.

Skills:

Business Development, Public Relations, Microsoft Office, Problem Solving, Negotiation

Job type:

Full-time

JOB SUMMARY Position Summary: As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process. Responsible for selection, supervision and development of staff in accordance with company policies and procedures ...

Experience:

5 years required

Skills:

Accounts Receivable, Financial Reporting, Project Management, Accounts Payable, Problem Solving

Job type:

Full-time

JOB SUMMARY The Financial Controller, R2R Shared Services and Projects is responsible for leading Record-to-Report operations across Asia Pacific, ensuring the integrity of financial reporting, accounting compliance, balance sheet governance, internal controls, and statutory reporting. The role partners closely with the Regional Director, Shared Services and Projects to drive operational excellence, standardization, automation, and continuous improvement across accounting and finance processes. The Financial Controller acts as the regional process owner for R2R activities and is ac ...

Experience:

5 years required

Skills:

Accounts Receivable, Financial Reporting, Project Management, Accounts Payable, Risk Management

Job type:

Full-time

JOB SUMMARY The Senior Manager serves as the regional process owner for Payroll Payment operations, providing leadership over service delivery, governance, controls, compliance, and transformation initiatives. The role is accountable for ensuring effective payment governance, operational excellence, stakeholder satisfaction, and continuous improvement while maintaining strong financial stewardship and risk management practices across Asia Pacific. The role partners closely with the Regional Director, Finance Projects (RDFP) to deliver operational excellence, process standardization ...

Experience:

2 years required

Skills:

Business Development, Quality Assurance, Problem Solving, Power point, Assurance

Job type:

Full-time

JOB SUMMARY Responsible for providing quality and efficient customer service to the Marriott Vacation Club, Asia Pacific (MVCI) members, MVCI properties, the MVCI Sales Offices through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counselling, training, and problem solving. To assist and manage Members issues in timely manner and completing resolution and to serve as a resource for members relating to the MVCI product, usage and resort information. CORE WORK ACTIVITIES 1. Provides daily direction and communication to ...

Skills:

Statistical Analysis, Analytical Thinking, Leadership Skill, English

Job type:

Full-time

Line of Service Advisory Industry/Sector Not Applicable Specialism Advisory - People and Organisation Management Level Senior Associate Job Description & Summary A career within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You'll gain a tremendous depth of expertise in all aspects of human capital, i ...