1 - 7 of 7 job positions
for keyword senior customer service manager
Order by
Please select
- No elements found. Consider changing the search query.
Upload your resume Our AI will read it and recommend you best jobs
Bangkok, Supply Chain
,Distribution / Logistics
,Customer Service
Supply Chain,Distribution / Logistics,Customer Service
Skills:
Risk Management, Compliance, Project Management, English
Job type:
Full-time
Salary:
negotiable
- Being a Business Partner to manage end to end Supply Chain with various stakeholders such as Commercials, Demand Hub, Supply Hub, Logistics Control Center, Import Control Tower, Customs Broker and Distributor to ensure stock availability and supply continuity to serve customers and patients in Thailand.
- Management of Customer Service, order processing, on-time-in-full delivery through distributor.
- Management of warehouse and distribution through distributor.
- Management of Inventory/ SLOB, write off and provisions.
- Management of inbound shipments, customs clearance and importation process through Import Control Tower and Customs Broker.
- Management of new product launch, pack change and local repacking.
- Management of P&L and savings.
- Oversight Third Party Logistics Services Providers and performance management.
- Risk management.
- Management of safety, quality, and compliance.
- Work with cross functions in Local, Regional, and external parties to deliver performance and services.
- Project Management.
- Continuous improvement i.e. portfolio/inventory optimization, cost efficiency, waste reduction, digitalization, automation and Gen AI..
- Why You?.
- This role is based on-site in Thailand with a hybrid working arrangement available after probation, subject to business needs. You will join a supportive team that values learning and personal development. You will have clear chances to grow into broader supply chain, operations or commercial roles.
- Basic Qualification.
- Minimum Bachelor s Degree in related field of study.
- 8 years and above experiences in Supply Chain Management roles.
- Experienced / excellent knowledge in end to end Supply Chain Management (i.e. demand forecasting, supply planning, logistics and import, warehouse & distribution, customer services etc.).
- Experienced in managing and oversight Third Party Logistics Providers and Performance Management.
- Excellent communication in English.
- Excellent interpersonal skills.
- Strong data literacy and analytics.
- Strategic thinking.
- Problem solving, exception management.
- Stakeholder and people management.
- Continuous improvement mindset.
- Transformation with digitalization, process automation, robotics and Gen AI.
- Preferred Qualification
- If you have the following characteristics, it would be a plusExperience working in the healthcare, pharmaceutical, or fast-moving consumer goods sectors.
- Knowledge of warehouse management systems and transport management systems.
- Experience with continuous improvement methods such as Lean or Six Sigma.
- Formal supply chain or logistics certification.
- Familiarity with import/export regulations and customs processes in Thailand.
- Track record of delivering projects that improved service levels or reduced costs.
- What success looks likeHigh on-time-in-full delivery rates and low order error rates.
- Positive customer feedback and strong internal stakeholder relationships.
- A motivated, well-trained customer service team achieving clear KPIs.
- Reduced logistics costs through improved processes and partner management.
- How to apply
- If this role speaks to you, please submit your CV and a short cover letter explaining how your experience matches the role. We are excited to hear how you can contribute to our mission and grow with us.
- Why GSK?.
- Uniting science, technology and talent to get ahead of disease together.
- GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.
- People and patients around the world count on the medicines and vaccines we make, so we re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
- We are committed to creating an inclusive workplace and providing equal opportunities for all applicants. We embrace an agile working culture across our roles, so if flexibility is important to you please discuss opportunities with our hiring team. If you need any adjustments to the recruitment process to help you demonstrate your strengths and capabilities, contact [email protected]. Please note this email is for adjustment requests only; for other enquiries please use our standard contact channels.
- Important notice to Employment businesses/ Agencies.
- GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
1 day ago
See morekeyboard_arrow_down
SAVE JOB
UNSAVE JOB
Experience:
No experience required
Skills:
Negotiation, Thai, English
Job type:
Full-time
Salary:
฿18,000 - ฿30,000, negotiable, commission paid with salary
- Present and sell commercial and industrial washing machines, dryers, and related laundry equipment..
- Develop new customers and maintain relationships with existing clients such as laundromat investors, hotels, hospitals, factories, and commercial laundries..
- Provide professional consultation on machine selection, shop layout, and laundry solutions..
- Prepare quotations, negotiate terms, and close sales deals..
- Coordinate with technical, installation, and after-sales service teams..
- Follow up on order status, delivery, and customer satisfaction..
- Prepare sales reports and update customer information..
- Visit customers on-site and attend exhibitions or trade shows when required..
- __________________________________.
- Strong communication, negotiation, and closing skills..
- Self-motivated, target-driven, and able to work under pressure..
- Own a car and able to travel upcountry when required..
- Basic computer skills (Line, Excel, Google Docs, Email, Socialmedia relative skill)..
- __________________________________.
- Compensation & Benefits.
- Salary.
- Commission (uncapped, based on sales performance).
- Travel and phone allowance (as per company policy).
- Social Security.
- Performance bonus.
- Product and sales training provided.
- Work Style & Career Growth.
- Proactive sales role (Active / Hunter Sales).
- High income opportunity based on performance.
- Career growth to Senior Sales or Sales Manager.
5 days ago
See morekeyboard_arrow_down
SAVE JOB
UNSAVE JOB
Skills:
Legal, Contracts, eCommerce, English
Job type:
Full-time
Salary:
negotiable
- Drafting, negotiating and reviewing a variety of contracts and correspondence.
- Providing legal support and advice on various issues in the company s daily business and operations, including but not limited to general commercial, employment law, competition law, brand related advice, leasing, consumer complaints, ecommerce initiatives, governmental inquiries, customs, importation etc.
- Counselling and structuring transactions, assessing legal risks and minimising disputes.
- Representing the company at hearings, conciliations, employment disputes and the like.
- Participating in and/or leading legal projects and initiatives, and coordinating cross-function and/or cross-border efforts.
- When necessary, participating in global and/or regional legal, compliance and risk initiatives and projects to ensure global best practice and consistency.
- Identifying and driving opportunities to increase operational efficiencies within the legal and compliance team.
- Providing effective and appropriate supervision and management of delivery of legal services through external counsel.
- Monitoring changes and developments in the legal and regulatory environment in the SEA markets, and providing appropriate counsel and advice to management and Senior Director, Legal and Compliance on such changes and developments as well as proposed actions to be taken.
- Developing and conducting educational programs and materials as appropriate in relevant legal areas.
- Compliance and PrivacyEnsuring that matters related to local privacy laws and local competition laws are appropriately handled by identifying risks, providing training to employees, managing internal protocols, and facilitating compliance programs to minimize legal risks. Promptly reporting and sharing the identified legal risks to Global stakeholders (e.g., Global Compliance, Global Privacy) from time to time to achieve full transparency.
- Driving awareness and analysing the risks and opportunities in the realm of compliance.
- Designing, developing and delivering legal and compliance trainings to adidas staff, and working with relevant stakeholders to formulate and implement appropriate standards and procedures consistent with applicable laws when needed.
- Supporting the development and implementation of corporate compliance programs, initiatives and projects to promote the compliance level in relation to unfair competition, anti-bribery and corruption and other relevant legal and compliance areas.
- Collaborating with Global privacy and information security teams to protect and comply with relevant laws on privacy and personal data protection, and minimize risks, and aligning with global stakeholders to comply with Global personal data protection policies.
- Supporting Senior Director, Legal & Compliance to manage internal personal information protection protocol and/or other policies and monitoring personal information protection law-related compliance.
- Finance.
- Brand/Marketing.
- eCommerce.
- Wholesale Operations.
- Supply Chain Management.
- Non-Trade Procurement.
- Customer Service.
- Government Affairs.
- External customers.
- HR.
- IT.
- KNOWLEDGE, SKILLS AND ABILITIES.
- Strong background in contract law, drafting and negotiation.
- Experience in privacy, employment and consumer protection law is preferred.
- Excellent written and verbal communication skills are required (in English and Thai).
- Strong commercial sense and ability to make practical evaluations of risks and offer pragmatic solutions while managing risk is required.
- Must be fluent in English (written and spoken).
- High degree of stakeholder orientation and appropriate prioritization.
- Ability to work independently and manage and prioritize substantial and diverse workload in a challenging legal environment.
- REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS.
- Must be proficient in spoken and written English and Thai, and legal drafting both languages.
- Graduate of a recognised law school and admitted as a member of the legal profession in Thailand.
- At least 5-10 years experience either in the legal department of a multinational corporation or a law firm with an international practice.
- Experience in FMCG, sports company or retail industry is preferred.
- Solid experience in general corporate work, commercial contracts, privacy, employment and competition and consumer law.
- Good knowledge of the legal system and government bodies in Thailand and the main laws, judicial system and experience in dealing with litigation cases in arbitration and courts.
- Must be willing to participate in a team oriented, consensus-building environment.
- Must be independent, self-motivated and responsive.
- AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
- COURAGE: Speak up when you see an opportunity; step up when you see a need.
- OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
- INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
- TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
- INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
- RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
- AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
- CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
- BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
- JOB TITLE: Senior Manager - Legal Counsel BRAND: LOCATION: Bangkok TEAM: Legal & Regulatory STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 539232 DATE: Apr 30, 2026
1 day ago
See morekeyboard_arrow_down
SAVE JOB
UNSAVE JOB
Bangkok, Senior Management
,Strategy / Planning
,Finance
Senior Management,Strategy / Planning,Finance
Skills:
Product Development, Compliance, Legal
Job type:
Full-time
Salary:
negotiable
- Oversee and be accountable for all Corporate Trust products, including Custodial Services, Fund Supervisor, Registrar Services, Bondholder Representative, Agency Services, and Escrow Services, ensuring business objectives and service standards are achieved.
- Provide strategic leadership and direction to Corporate Trust teams, including Sales & Client Services, Product Management, and Client Solutions, with overall responsibility for staff supervision and development.
- Develop, review, and execute business strategies covering sales, marketing, and product development, including identifying and closing service gaps through new solutions.
- Analyze market intelligence and data to understand market trends, anticipate changes, and maintain business competitiveness, while collaborating closely with Relationship Managers to manage key client relationships.
- Act as the key liaison with internal stakeholders (Operations, Compliance, Legal, Risk, Finance, Audit) and external parties (SEC, SET, BOT, Thai BMA, AIMC, external auditors), including representing the organization in regulatory and industry committees.
- Bachelor s degree or higher in Business Administration, Finance, Economics, or related field.
- Minimum 10 years of experience in Corporate Trust, Custody, Fund Services, or related financial services, with strong knowledge of regulatory and governance frameworks.
- Proven leadership capability with experience managing multiple teams, driving performance, and developing talent at a senior level.
- Strong strategic mindset with demonstrated ability in business planning, market analysis, product development, and stakeholder management.
- We're committed to bringing passion and customer focus to the business.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
1 day ago
See morekeyboard_arrow_down
SAVE JOB
UNSAVE JOB
Job type:
Full-time
Salary:
negotiable
- This role focuses on providing reliable second level technical support to customers and their IT teams. You will work largely independently, using established procedures and prior cases to resolve issues, while continuing to build your practical understanding of specialized technical concepts.
- The role involves troubleshooting and responding to technical questions related to product configuration, connectivity, installation, operating systems, upgrades, maintenance, and market data issues. You will work closely with internal teams and extern ...
- Support activities are primarily remote and follow consistent global tools and processes, though coordination of on site support may be required at times. Clear, accurate communication is essential, as is ensuring customers receive correct information and dependable outcomes.
- You are expected to understand common customer environments, including operating systems, Network, Servers, and supported products, and how these fit into customer workflows and integrations. Feedback from customers should be captured and shared to help improve products, services, and internal processes. You may also contribute to projects, releases, upgrades, technical onboarding, migrations, and maintenance activities hands on work that makes a real difference!.
- Flexibility is important in this role. You will take part in shift rotation, including weekends and public holidays, to support global customers and maintain service coverage across time zones.
- A university degree in Information Science, Information Technology, Computer Science, or a related field is preferred, along with relevant experience in technical support, systems administration, or a similar technical role.
- Equal Opportunity & Accommodation Statement.
- We are an equal opportunity employer and value diversity at all levels of the organization. Employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, gender, sexual orientation, gender identity, age, disability, or any other protected status.
- If you require reasonable accommodations during the recruitment process or while performing the role, please let us know we are committed to providing an inclusive and accessible work environment for everyone.
- Senior Associate
- Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
- LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
- Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
- Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
- We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
- You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
- LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
- Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject.
- If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
1 day ago
See morekeyboard_arrow_down
SAVE JOB
UNSAVE JOB
Bangkok, Sales
,Senior Management
,Business Development
Sales,Senior Management,Business Development
Experience:
7 years required
Skills:
Sales, Business Development, Research, English
Job type:
Full-time
Salary:
negotiable
- Leads the Wholesale Sales function for adidas Thailand, with the primary objective of developing and implementing the Company s Sales strategy and customer plans, fully manage the channel s P&L to achieve sales, margin, and contribution objectives.
- Manage a market leadership position within the prescribed channel through execution of strategy, customer relationships and development of revenue streams.
- Country Leadership position, member of the Senior Leadership team reporting directly into the GM / Country Manager.
- Responsible for exhibiting adidas values, leading culture and developing the pipeline of future leaders.
- Lead team towards delivering sales turnover, margins, and contribution whilst managing sales expense within planned levels.
- Ensure AR collections as per trade terms, DSO objectives and limit bad debts with effective credit management, tracking and credit worthiness of customers.
- Formulate sales development, channel strategies, annual customer plans and ensure execution in line with brand image, presentation and company strategy.
- Develop, negotiate and implement trading terms by customers to drive pay by performance growth, optimizing in-store execution, brand presence, sell-through to represent our brands to consumers according to set standards.
- Build, maintain and expand relationships/ alliances with key customers/ stakeholders, maintaining effective customer service levels to meet order processing, route and order fulfillment.
- Liaise with Marketing team on merchandising support, timely inflow of stocks to service customers, ensuring, prompt action to liquidate old inventory.
- Provide coaching and guidance to the team in achieving their daily responsibilities and objectives.
- Lead and develop digital capabilities within the channel and working model with Wholesale customers.
- Lead Business Development opportunities.
- To lead, develop and influence sales organization.
- To make the right hires into the Wholesale team.
- To set performance objectives, targets, guidelines and assess all reports, and ensure target achievements.
- Develop the functional and interpersonal skills of direct reports to maximize personnel capabilities.
- Manage all reports as an integrated team by setting team objectives, targets and guidelines to build a stronger team.
- Ensure smooth cooperation and alignment between all direct reports and all interfaces.
- Measure and deliver own team s KPIs.
- Report on market trends and competitors in the area.
- Provide realistic business plans and forecasts on KA business performance, take mid-long term planning into consideration.
- Manage Sales working budgets in conjunction with the Brand team.
- Trade inventories within prescribed corridors.
- To observe both global and local policies and procedures in all dealings;.
- Support SEA changes and direction;.
- Perform other tasks as may be assigned from time to time.
- Country Senior Leadership Team.
- SEA Hub Team.
- Wholesale Partners & Distributors.
- KNOWLEDGE, SKILLS AND ABILITIES.
- Ability to think strategically, define business opportunities and problems, understand complex business challenges and formulate effective solutions designed to improve results.
- Demonstrated experience in developing and completing successful financial and business plans for achieving sales, service, and contribution goals in large Retail organizations.
- Strong leadership and coaching skills, and the ability to capitalize on and apply these skills, resulting in the growth and development of managers and employees in the organization.
- Possesses strong interpersonal skills and is able to achieve desired results in a fast-paced, highly competitive, multi-tasking environment.
- Extremely strong in the areas of merchandising and store operations, preferably industry knowledge within footwear & apparel.
- Ability to conduct and analyze research related to consumers, industries, markets, customers and competitors.
- Possess strong organizational, problem solving, negotiation and resolution skills.
- Experience setting a shared vision and direction and building the excitement and enthusiasm needed to engage a wide variety of stakeholders;.
- Experience building organizations with strong teams and truly committed staff - evidenced by employee retention and engagement.
- Bachelor's degree with ten or more years retail management experience.
- Master's degree is an advantage.
- 10+ years managing Sales team, Sales/Account Management, and 5 years Sales Leadership.
- Minimum 7 years experience successfully leading, managing and developing multi store, multi-channel retail teams, B2B, Digital Sales.
- Advanced English and fluent local language.
- Advanced IT Skills (Outlook, Excel, Powerpoint).
- AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
- COURAGE: Speak up when you see an opportunity; step up when you see a need.
- OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
- INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
- TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
- INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
- RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
- AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
- CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
- BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
- JOB TITLE: Director, Sales BRAND: LOCATION: Bangkok TEAM: Sales STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 541988 DATE: Apr 8, 2026
10 days ago
See morekeyboard_arrow_down
SAVE JOB
UNSAVE JOB
Job type:
Full-time
Salary:
negotiable
- Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
- Your role at a glance.
- The Client Success Manager is responsible for building and maintaining the client re ...
- This role is responsible for multiple medium-to-large or diverse (multi-service) contracts for clients. As the primary post-sale point of contact for clients they drive client-facing activity through the Client Success Management Charters of Adoption, Expansion and Renewal.
- Acting as the clients trusted advisor they help the client realize value from their relationship with the organization and ensure the client s relationship experience is a positive one.
- This role is required to work in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal as the primary customer contact point.
- What we are looking for.
- Revenue
- In-contract growth by up-sell / cross-sell of NTT Ltd services within the Client Success managed account base
- On-time renewals (with minimal client or price churn) for either all contracts within their region or those within the Client Success managed account base
- Leadership
- Manage a team of Client Success Management professionals (Client Success Specialists and potentially Client Success Country Leads) in delivering NTT Ltd strategic Client Success Management objectives
- Mentor, coach and manage the performance and professional development of their team of Client Success Management professionals
- Continuously upskill and improve the capability of the Client Success Management professionals in line with Client Success Management strategy
- Clients
- Responsible for ensuring the implementation of client contract strategies which are aligned to the overall Client Success strategy and objectives, ensuring these are developed and executed in a consistent manner.
- Work closely with Client Success Management professionals and other client-facing stakeholders to ensure consistent and effective client engagements
- Remain constantly informed of major service delivery or relationship issues affecting key clients, intervening in the client engagement activities as required
- Develop and maintain relationships with key strategic clients to promote the value of NTT Ltd.'s Client Success Management offer and enhance understanding of clients strategic needs
- Global Client Success Management Practice
- Contribute to the development of Group Client Success Management strategy and oversees resulting regional delivery programmes
- Ensure alignment to the Client Success Management operating model and strategy across the regional Client Success Management community
- Drive pro-active and collaborative membership of global Client Success Management community for their region, supporting practice initiatives and sharing local knowledge/best practice
- Develop and maintain relationships with cross-functional NTT Ltd stakeholders to promote/evangelise the Client Success Management agenda
- Interpersonal skills with the ability to develop and maintain solid stakeholder relationships (across relevant NTT Ltd cross-functional teams and within client environments where necessary)
- Good communication skills (verbal and written) coupled with good questioning skills
- Demonstrates tactical management and leadership skills and drives standards of performance
- Strategic thinking ability coupled with good planning and execution skills
- Understanding of financial statements and metrics, including revenue, expense control, and growth relative to market
- Ability to interpret complex data/reports, derive business insights and define relevant operating responses
- Understanding of NTT Ltd high-level operating model (how we work and which functions are involved)
- Deep understanding of the NTT Ltd services business and commercial service offerings available
- Good knowledge and understanding of IT service environment, service operations and ITIL practices
- Demonstrates an understanding of and the ability to position partnership offerings (i.e. Managed Services, Support Services, Consulting Services and Technical Services)
- Understanding of NTT s approach to Client Success Management, including the strategic direction and operating model
- Tertiary level qualification such as a business management or equivalent degree
- Certification and/or working knowledge of ITIL practice
- Advanced experience in a Managed Services and/or Outsourcing environment
- Advanced experience in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) IT services environment in a senior managerial role
- Advanced experience in sales and client engagements at senior manager level within a commercial service offering environment.
- As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
13 days ago
See morekeyboard_arrow_down
SAVE JOB
UNSAVE JOB
Send me latest jobs forsenior customer service manager
- 1
