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Job type:

Full-time

• Job Number26021612
• LocationBangkok Marriott Marquis Queen s Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand, 10110
• ScheduleFull Time
• Located Remotely?N
• Position Type Non-Management
• POSITION SUMMARY.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
• PREFERRED QUALIFICATIONS.
• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.
• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment&trade. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Skills:

Creativity, Social media, SUN, English

Job type:

Full-time

• Welcome visitors and provide information on programmes, workshops, exhibitions, and bookshop items.
• Handle ticketing, memberships, check-ins, and customer inquiries.
• Manage customer feedback and escalate issues when needed.
• Ensure all SOPs are followed across reception and museum operations.
• Payment & POS Management.
• Operate the POS system for admissions, workshops, and bookshop sales.
• Process QR/credit card payments and issue receipts.
• Communication & Booking Management.
• Respond to calls, emails, and online inquiries.
• Manage daily reservations, programme bookings, and capacity tracking.
• Bookshop & Administrative Support.
• Support stock in/out recording, inventory checks, and product displays.
• Assist in preparing sales and attendance reports.
• Procurement Support.
• Coordinate PR/PO documentation for programme materials (training provided).
• Receive and verify delivered goods.
• Programme & Visitor Experience Support.
• Support the execution of workshops, playgroups, and exhibitions.
• Assist with ticketing, check-ins, and visitor guidance.
• Event & Workshop Support.
• Assist with setup, on-site support, and pack-down for events.
• Prepare materials and maintain event spaces.
• Operational & Training Support.
• Participate in ongoing training to stay updated on museum programmes and service standards..
• Key Qualifications.
• High school diploma or higher.
• Experience in customer service, cashier, POS, or front desk is a plus.
• Good communication in Thai and English.
• Service-minded, friendly, professional, and attentive.
• Interest in children s learning and creativity.
• Basic computer skills (Microsoft/Google), email, social media, booking systems, and POS.
• Organized, detail-oriented, reliable, and able to multitask.
• Comfortable appearing in work-related photos/videos for museum communications.
• Working 6 days/week (Tue-Sun), 9 AM-6 PM.

Skills:

Public Relations, Accounting, Energetic, English

Job type:

Full-time

• The F&B Guest Relations Manager will support Restaurant Managers in planning, organizing, controlling and directing the work of Hostess team and Restaurant Reservations team, ensuring guest satisfaction.
• Coordinate and make sure all VIP and Hotel Guests special requests are handled efficiently and accurately.
• Provide full assistance to guests concerning general queries all the restaurants.
• Professionally collecting information about guest preferences, special conditions, food allergies, main purpose of the guests, etc.
• Respond to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
• Obtain familiarity with restaurant policies and procedures about training, safety and security.
• Understanding all outlet layouts and table/ floor plans.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Provide knowledge and skill training to the team both on the job and classroom training.
• Attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
• Requires ability to operate computer equipment and other food & beverage computer systems.
• What You Will Bring.
• One to two years previous experience as an Assistant Outlet Manager in Food & Beverage outlet is preferable.
• College education or equivalent experience;.
• Previous employment experience in a similar position with other luxury Hotels will be an added advantage;.
• Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
• Requires ability to operate computer equipment and other food & beverage computer systems.
• Requires reading, writing and oral proficiency in the English language.
• Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.
• Positive attitude with a generous and uplifting team approach.
• Ability to proactively anticipate and prioritize the needs of the guest.
• Energetic and professional approach to his/her craft.
• Fluency in Thai and working proficiency in English are essential requirements.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.
• The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.

Experience:

5 years required

Skills:

Energetic, Negotiation, Excel, English

Job type:

Full-time

• Answer all incoming calls, emails and chat messages in a friendly, energetic, and efficient manner following the quality guidelines.
• Make hotel reservations, cancellations and modifications of stay.
• Handle objections and be persuasive.
• Assist guests regarding queries on hotel facilities, destinations, and Accor loyalty programme.
• Offering a personalized experience, even more so for overflow hotels.
• Ensure revenue is maximized by up-selling guest rooms and propose cross selling.
• Support the team of Sales agents.
• Monitor daily performance metrics (conversion rates, revenue targets, CSAT).
• Monitor daily agents activity report, agent availability and efficiency (Answer rates, AHT KPI).
• Conduct call monitoring, coaching sessions.
• Motivate the team to achieve and exceed KPIs.
• Assist in onboarding and training new hires.
• Escalate complex customer or operational issues to management when needed.
• Foster a positive, high-performance team culture.
• Creating ad-hocs SOP, speech guidelines, action plans in collaboration with the Support Coach and Quality Manager.
• Native Thai, fluent in English.
• Minimum 3-5 years of call center sales experience.
• Proven track record of exceeding sales targets.
• At least 1-2 years of leadership or supervisory experience preferred.
• Strong coaching and mentoring skills.
• Excellent communication and negotiation skills.
• Ability to analyze performance data and implement improvement strategies.
• Strong problem-solving and decision-making abilities.
• Computer literate in Microsoft Window, powerpoint and excel applications required.
• Very confident, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
• Highly responsible & reliable.
• Very enthusiastic, outgoing personality, organized and thorough.
• Flexible working hours.
• Additional InformationOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.
• Location: (S-Metro) Metropolis Building, 21th Floor, near BTS Phrom Phong exit 3, three-way intersection Sukhumvit 26.
• Terms: Full time, 5 days/week (working hours from 8am until 9pm).
• Requirement: Shift hours including weekend and public holidays.

Skills:

Energetic, Work Well Under Pressure, English

Job type:

Full-time

• Answer all incoming calls in a friendly, energetic, and efficient manner.
• Obtain the necessary information from guests to input reservations.
• Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
• Providing solutions and recommendations.
• Offering a personalized and customized reservations experience.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
• E mails handling for Reservations and Customer service activities.
• Other related duties could be assigned as needed.
• คุณสมบัติThe ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
• Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is necessary.
• Effective in following and achieving department sales goals.
• Computer literate in Microsoft Window applications required.
• Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Flexible working hours.
• ข้อมูลเพิ่มเติมOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.

Experience:

2 years required

Job type:

Full-time

• ResponsibilitiesUnder the direct supervision of the Chief of the Energy Connectivity Section, and overall supervision of the Director, Energy Division, the incumbent is required to perform the following functions: Performs, under minimal supervision, the full range of office management and administrative support functions; typically provides direct assistance to a senior officer or manager responsible for a major programme, such as a branch or division. Maintains liaison with the Executive Office and with senior officials in other units regarding on-going programmes and other admin ...
• Required Languages.
• Language
• Reading
• Writing
• Listening
• Speaking
• English UN Level II UN Level II UN Level II UN Level II Assessment Qualified applicants may be evaluated through a competency-based interview and/or other assessment methods. Special Notice This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. Applicants for GS and related positions may apply and be considered for locally recruited positions no matter where they are currently located (including the current serving staff members at other duty stations), provided they are locally available upon appointment. They must be authorized to work in the country regardless of where they live at the time of applying for the job opening. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. The appointment will be subject to annual renewal based on performance, funding availability, and continuation of function. The candidate selected will be granted a fixed-term appointment limited ( FTA-limited ) in accordance with section 2.2 (b) of administrative instruction ST/AI/2013/1 on the Administration of fixed-term appointments. United Nations Secretariat staff members who meet the definition of "internal candidate" in staff rule 4.10, who are selected for a position subject to FTA-limited will be reassigned to the position without a lien to their parent position. United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term sexual exploitation means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term sexual abuse means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term sexual harassment means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on Manuals in the Help tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section 2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS BANK ACCOUNTS.

Job type:

Full-time

• Job Number25202165
• Job CategoryAdministrative
• LocationMontien Riverside Hotel Bangkok, 372 Rama III Rd Bang Khlo, Bangkok, Thailand, Thailand, 10120
• ScheduleFull Time
• Located Remotely?N
• Position Type Non-Management
• POSITION SUMMARY.
• Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies. Take and distribute meeting minutes to appropriate individuals. Handle and distribute incoming and outgoing mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Transmit information or documents using a computer, mail, or facsimile machine. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals. Document and communicate all guest requests/complaints to appropriate personnel.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment&trade. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Experience:

3 years required

Skills:

Good Communication Skills, English, Mandarin

Job type:

Full-time

• Achieve a monthly sales budget.
• Ensure that a boutique is operation under a clean and luxurious atmosphere.
• Prepare all necessary Sales Reports (daily and monthly) and Stock Report (monthly), expense reimbursement, credit card slips submission, etc. to the head office, in the absence of Boutique Manager.
• Efficiently operate the POS system (Retail Management System) and make sure that all sales transactions (credit card, cash, deposits) correspond to the sales turnover generated on a daily basis.
• Inventory.
• Monitor and review stock level taken into consideration customer needs and trends, and advise Boutique Manager of any suggestions necessary to increase sales.
• Conduct daily audit of stock management including merchandise receipt, transfers and sales.
• Ensure that the watches and fine jewelry are kept safely in the vaults after the store has closed.
• Manage customers reservations and waiting lists of unavailable products.
• Aftersales Service.
• Provide excellent service to clients.
• Check and update spare part stock.
• Answer enquiries to clients.
• Customer complaint handling.
• Keep inform clients for updated information and new product arrival.
• ProfileBachelor s degree or higher in any fields.
• At least 3 years of working experience in selling luxury products.
• Excellent command of English and proficient in Mandarin is preferred.
• Must be a good team player, pleasant, service oriented with good communication skills.
• Good computer operation.
• Professional requirementsExpertise in selling skills.
• LanguagesExcellent command of English and proficient in Mandarin is preferred.
• Company addressThe Swatch Group Trading (Thailand) Limited
• 4th Floor, M. Thai Tower, All Seasons Place
• 87 Wireless Road
• Pathumwan District
• TH-Bangkok 10330.
• Job Reference: SGTH00162

Experience:

2 years required

Skills:

Google Ads, Meet Deadlines, English

Job type:

Full-time

• Execution & QC: Coordinate with Strategy team and local teams to gather specific campaign requirements and creative assets. Responsible for the technical setup and quality control. Ensure accurate implementation of campaign namings and tracking parameters.
• Budget Management: Collaborate with Strategy team to allocate channel budgets and manage real-time pacing (daily/hourly) to ensure spend alignment.
• Campaign Strategy: Design and manage the campaign mix across channels. Manage brandi ...
• Performance Optimization: Maximize efficiency through bid adjustments, budget reallocations within campaign groups, and creative performance analysis.
• Test & Learn: Continuously learn from test results and update best practices to optimize campaign performance.
• Problem Solving: Troubleshoot delivery /performance issues internally and with external partners to overcome scalability bottlenecks.
• Reporting & Insights: Conduct weekly performance reviews and deepdives, providing data-driven insights and operational action plans to internal stakeholders.
• Operational efficiency - Collaborate with Ad Tech/ Product team to automate and streamline campaign setup and campaign management workflows.
• Requirements: Experience: 2+ years of hands-on performance marketing experience (Google, Meta, TikTok); Mobile App UA experience is a plus.
• Technical Savvy: Good understanding of tracking, attribution models, and online advertising technologies.
• Analytical Mindset: Outstanding data-driven skills with the ability to translate complex metrics into business insights and clear operational actions.
• Execution Excellence: Exceptional organizational skills with a sharp eye for detail and the ability to meet deadlines in a fast-paced environment.
• Communication: Strong English proficiency and stakeholder management skills to work effectively across regional and local teams.

Job type:

Full-time

• During the pre-opening, support Chief Concierge who is a hotel champion for the launch of concierge KEY software program and establish the system for Hotel before further utilizing.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner making recommendations based on an insightful local knowledge and hotel practices.
• Processes parcels, packages, courier service, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Works harmoniously and professionally with co-workers and he/she directly report to Assistance Chief Concierge.
• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
• Stores and retrieves guest luggage and packages.
• Utilizes a variety of internal software programs to accurately input special arrangements the guest has made and to assure proper billing.
• Non-Essential Functions.
• Assists with responsibilities and duties in the absence of Concierge leaders or due to heavy volume in the areas of the Bell stand, Front desk. Door greeter and lobby coverage,.
• Provide a basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Bangkok at Chao Phraya River provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

Skills:

Bahasa Indonesia, English

Job type:

Full-time

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

Skills:

English

Job type:

Full-time

• Programs and directs activity options, as well as dining, shopping and other attractions, in order to create an unsurpassed luxury resort guest experience.
• Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assures that Concierge Staff is well versed in activities with appropriately updated information through maintaining close contacts with vendors in the area.
• Interviews, trains and schedules the Concierge staff, as well as conducts performance evaluations and corrective interviews as needed.
• Responds properly in any resort emergency or safety situation.
• Works harmoniously with Front Desk, Reservations, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures.
• Candidates must have a firm knowledge of the local market and speak Thai as well as being fluent in English. Must have the right to work in Thailand.
• Visa and Work Permit sponsorship is not available for the role. Only successful candidates will be contacted.
• What You Will Bring.
• Candidates with a passion for excellence, expertise in Guest Services are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
• Previous pre-opening experience is a plus.
• Candidate should hold valid work authorization for Thailand.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service.
• Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city.
• Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.
• Operations - Assistant Department Head.
• The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.

Experience:

2 years required

Skills:

Research, Statistics, Data Analysis

Job type:

Full-time

• Prepare daily, weekly, and monthly reports.
• Learn and become proficient in the Revenue Toolkit and the information systems used by Ennismore / Accor.
• Maintain the regional knowledge base.
• Support revenue maximization by monitoring both individual and group production, ensuring an optimal guest mix is maintained.
• Assist in evaluating individual and group reservation requests to ensure high-yield revenue is not displaced.
• Contribute to the critical analysis of the impact of revenue strategies implemented in the region.
• Assist with monitoring and managing RMS (Revenue Management System) ideas.
• Support audits of the region s presence in the GDS and other distribution channels, ensuring alignment with sales strategies.
• Analyze events and trends that may impact property revenue.
• Conduct research on competitors revenue practices to identify potential opportunities for improvement.
• Assist in demand forecasting.
• Prepare reports for weekly revenue and group pipeline meetings.
• Support the implementation of revenue strategies and tactics across multiple distribution channels.
• Bachelor's degree in Business, Economics, Statistics, or related field (Master's degree preferred).
• 2+ years of experience in data analysis, preferably in revenue or financial analysis.
• Advanced proficiency in Excel and SQL.
• Experience with data visualization tools such as Tableau or Power BI.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Knowledge of statistical analysis and forecasting techniques.
• Experience working with large datasets and complex data structures.
• Understanding of revenue management principles.
• Familiarity with financial reporting and accounting principles.
• Ability to work efficiently and meet deadlines in a fast-paced environment.
• Strong attention to detail and commitment to data accuracy.
• Proactive approach to identifying opportunities for process improvement.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.