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Experience:

1 year required

Skills:

Assurance, Accounting, Quality Assurance, English

Job type:

Full-time

• Perform IT Audit and Advisory services for various industries/sectors (e.g., Financial Services, Manufacturing, Automotive, Telecommunication, Life Science & Hospitality, Energy, Consumer Product, etc.).
• Participate in significant meetings with client's management to communicate detailed audit findings and recommendations, as assigned.
• Perform any other tasks or assignments.
• Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Analyst, Consultant, Senior Consultant across our Firm are expected to:Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.
• RequirementsEducation background in Accounting, Finance, and/or other IT-related fields (eg., AIS/MIS, Computer Engineering, Computer Science, etc).
• At least 1-3 years experience in IT Audit / IT Security / IT Quality Assurance, or Financial Audit with some IT knowledge (e.g., access control, change management).
• Knowledge in Audit concept / technique, and willing to learn more in IT Audit and Advisory services.
• Can do" attitude and able to work either individually or with team under pressure (e.g., quality and timeliness of audit reports).
• Experiences in using CAAT or Data Analytic & Visualization tools (e.g., R, Python, Tableau, PowerBI, etc) would be advantage.
• Verbal and written communication skills in both Thai and English.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 36464In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

Experience:

3 years required

Skills:

Good Communication Skills, English

Job type:

Full-time

• Manage the entire hiring process for various technical roles.
• Identify and engage candidates through LinkedIn, Job portal, and other niche platforms.
• Collaborate with Sales team to define job requirements and understand technical needs.
• Manage the entire journey from initial outreach to successful onboarding as Full-Cycle Recruiting.
• Represent the company at tech events and job fairs to build our employer brand.
• Bachelor s degree in HR, Psychology, IT, or a related field.
• 2+ Years Experience in IT recruiter.
• Deep understanding of up-to-date technology and the IT market, including tech stacks.
• Ability to work with clear KPIs and drive results alongside a goal-oriented team.
• Proactive, able to thrive in a flat team environment, and aligned with our long-term growth.
• Excellent negotiation skills with a focus on building real value for both the team and candidates.

Experience:

No experience required

Job type:

Full-time

• Field Maintenance: Travel to various store locations using your personal vehicle or public transport to perform both preventive and corrective maintenance..
• Hardware Mastery: Install, configure, and troubleshoot laptops, printers, POS terminals, handheld scanners, and other essential retail hardware..
• System Health: Perform regular health checks and monitoring to ensure 100% uptime, aiming for high Mean Time Between Failures (MTBF)..
• Inventory & Budget: Track IT assets and assist in cost allocation and budget monitoring for store equipment..
• Technical Support & Incident Resolution.
• Rapid Response: Serve as the primary point of contact for store teammates, managing incidents from first contact to resolution (Targeting high FCR rates)..
• Network Stability: Monitor and maintain store networks, including Access Points, Switches, and 5G failover systems..
• Root Cause Analysis: Don t just fix investigate. Analyze recurring issues to implement permanent solutions and reduce the incident backlog..
• Security, Resilience & Empowerment.
• Data Protection: Execute and test backup and disaster recovery procedures to ensure business continuity..
• Cybersecurity: Implement security best practices and ensure all systems are patched and compliant with company standards..
• Teammate Training: Empower store staff by conducting training sessions on new digital tools and security awareness..
• Mobility & Flexibility: You are comfortable traveling to different store locations and are adaptable with your working hours to align with store opening times and project deadlines..
• Technical Expertise: 2+ years of experience in IT support, specifically with hardware (POS, Scanners) and networking (APs, Switches, 5G)..
• Communication: Good command of English to collaborate with regional teams and technical references..
• Passion: You genuinely love sports and bring that same energy and "team-player" mentality to your work..
• Problem Solver: You are highly responsible, flexible, and capable of working in a fast-paced retail environment..
• Have our company core values and express them through your actions Vitality, Responsibility, Generosity, and Authenticity.
• Decathlonian Benefits.
• Be a shareholder, with an exclusive annual option to invest in Decathlon s Shares..
• Provident fund..
• Group insurance includes life, health, and dental insurance..
• Performance bonus..
• Employee discount..
• A learning environment where you can dive deep and make an impact..
• Wide range of career opportunities locally and globally..

Skills:

Finance, Accounting, Docker

Job type:

Full-time

• ตรวจสอบมาตรฐาน กำกับดูแล และบริหารจัดการด้าน IT Service Management.
• บริหารจัดการเหตุการณ์สำคัญ (Major Incident) พร้อมประสานงานกับทีมที่เกี่ยวข้องเพื่อแก้ไขอย่างรวดเร็ว.
• ทำหน้าที่เป็นผู้จัดการปัญหาด้านเทคโนโลยีสารสนเทศ (Problem Manager).
• ทำหน้าที่เป็นผู้จัดการดูแล Service Level Agreement ให้เป็นไปตามตามนโยบาย.
• บริหารจัดการกระบวนการด้าน IT Service Management (Incident, Problem, SLA).
• ประสานงานร่วมกับทีมต่าง ๆ ที่เกี่ยวข้อง เช่น ทีมสนับสนุนผู้ใช้, ทีมพัฒนา, ทีมโครงสร้างพื้นฐาน เป็นต้น.
• วิเคราะห์ปัญหาเชิงลึก (Root Cause), จัดทำรายงานประสิทธิภาพการให้บริการ และเสนอแนวทางพัฒนาให้ผู้บังคับบัญชาและกลุ่มธุรกิจที่ได้รับมอบหมาย.
• ปริญญาตรีสาขาบริหารธุรกิจ วิทยาการคอมพิวเตอร์ คอมพิวเตอร์ธุรกิจ หรือ สาขาอื่น ๆ ที่เกี่ยวข้อง.
• มีประสบการณ์ด้าน IT Service Management อย่างน้อย 5 ปี.
• ใช้งานเครื่องมือ ITSM เช่น ServiceNow, Jira Service Management, BMC Remedy, FreshService, SolarWinds Service หรือเทียบเท่า.
• เข้าใจพื้นฐานระบบที่เกี่ยวข้องกับกระบวนการธุรกิจ เช่น Finance, Accounting, Sales, Logistics.
• มีความรู้ด้าน IT Infrastructure (System / Network / VM / Docker / DevOps - พื้นฐาน).
• มีทักษะวิเคราะห์ปัญหา Hardware / Software / Network.
• มีทักษะสื่อสารภาษาอังกฤษ ประสานงาน และทำงานเป็นทีม.
• มองภาพรวมธุรกิจได้ดี กระตือรือร้นและพร้อมเรียนรู้สิ่งใหม่ ๆ.
• Contact Information:-.
• K. Sawarin.
• Office of Human Capital.
• DIGITAL AND TECHNOLOGY SERVICES CO., LTD.
• F.Y.I Center 2525 Rama IV Rd, Khlong Tan, Khlong Toei, Bangkok 10110.
• MRT QSNCC Station Exit 1.

Experience:

No experience required

Skills:

Energetic, Fast Learner, Good Communication Skills, High Responsibilities, Positive Thinker, Thai, English

Job type:

Full-time

• ดูแลระบบการขายหนังสือ (ทั้งระบบหน้าร้าน และระบบหลังร้าน) ทางแพลตฟอร์มออนไลน์: เว็บไซต์ / Facebook / Shopee / Tiktok / Lazada / Line Official.
• ดูแลตอบคำถามลูกค้าใน Inbox ของทางแพลตฟอร์มต่างๆ ในข้อ 1.
• ดูแลด้านการประชาสัมพันธ์และโปรโมชั่นส่งเสริมการขายต่างๆ.
• ประสานงานกับผู้จัดจำหน่ายและร้านค้า ด้านกิจกรรมส่งเสริมการขายและเอกสารต่างๆ ที่เกี่ยวข้อง.
• บริหารจัดการสต๊อกหนังสือเพื่อการจำหน่าย.
• รับผิดชอบงานด้านเอกสารต่างๆ ที่เกี่ยวข้อง ทั้งการจัดทำเอกสาร และการจัดเก็บเอกสาร เช่น ใบเสนอราคา ใบวางบิล ใบเสร็จรับเงิน ใบสำคัญหัก ณ ที่จ่าย ฯลฯ.
• ลงบันทึกยอดขายจากช่องทางจำหน่ายต่างๆ.
• เป็นผู้รับผิดชอบหลัก ในการออกบูธงานมหกรรมหนังสือฯ ที่จัดขึ้นปีละ 2 ครั้ง (ด้านการบริหารจัดการสินค้า การทำโปรโมชั่นส่งเสริมการขาย การขายและการพูดคุยกับลูกค้าที่บูธ การประสานงานกับร้านค้า และการทำสรุปรายรับรายจ่าย).
• จบการศึกษา ปริญญาตรี ไม่จำกัดสาขา.
• ไม่จำเป็นต้องมีประสบการณ์ทำงาน และยินดีรับนักศึกษาจบใหม่ (แต่หากมีประสบการณ์ 1 ปี ขึ้นไป จะได้รับการพิจารณาเป็นพิเศษ).
• มีทักษะการใช้งานโปรแกรม Microsoft พื้นฐาน โดยเฉพาะ Microsoft Excel (ในการคำนวณตัวเลขต่างๆ).
• สามารถเรียนรู้และพัฒนาการใช้งานระบบ platform การขายออนไลน์ต่างๆ ได้ดี.
• มีอัธยาศัยดี มีมนุษยสัมพันธ์ดี มีทักษะในการพูดคุย ติดต่อสื่อสาร ประสานงาน.
• หากมีความสามารถในการเขียน และ/หรือ ออกแบบกราฟิค Social Media และ/หรือ การทำคลิปวิดีโอแบบสั้น จะได้รับการพิจารณาเป็นพิเศษ.
• มีไหวพริบในการแก้ปัญหาเฉพาะหน้าได้.
• มีความคิดสร้างสรรค์ ทันสมัยหรือนำกระแส สามารถปรับใช้ให้ทันต่อเหตุการณ์ได้.
• พร้อมเรียนรู้และพัฒนาทักษะที่หลากหลาย และพร้อมเปิดรับโอกาสใหม่ๆ.
• สิทธิประโยชน์.
• โบนัสประจำปี.
• ส่วนลดค่าหนังสือ 30%.
• วันลา วันหยุดตามประเพณี และวันหยุดพักผ่อนประจำปี.
• กองทุนประกันสังคม.
• สระว่ายน้ำ และห้องฟิตเนส.
• หลักสูตรฝึกอบรมที่เกี่ยวข้องกับการทำงาน.
• ฯลฯ.

Experience:

3 years required

Job type:

Full-time

• ดูแลระบบ Network และ Server Infrastructure.
• บริหาร Linux Server, Proxmox, Docker.
• ดูแล Web / Database / Email / Name Server.
• แก้ไขปัญหา Hosting, SSL, VoIP และระบบโดเมน.
• Support ลูกค้าด้านเทคนิคอย่างมืออาชีพ.
• มีประสบการณ์ Linux Server และ Network Infrastructure.
• ใช้งาน Proxmox, Docker และ Database (MySQL/MariaDB) ได้.
• เข้าใจ Web Server (Apache/Nginx) และระบบโดเมน.
• แก้ไขปัญหา Hosting, Email, SSL, VoIP ได้.
• สื่อสารดี รักการแก้ปัญหา และทำงานภายใต้แรงกดดันได้.
• ทำไมต้อง DotArai?.
• ได้ทำงานกับระบบจริงที่ท้าทาย.
• ทีมงานมืออาชีพ พร้อมซัพพอร์ต.
• โอกาสเติบโตในสาย Infrastructure & DevOps.

Job type:

Full-time

• Provide Level 1 and Level 2 support for desktops, laptops, printers, and IT peripherals.
• Diagnose and resolve incidents related to Windows OS, Microsoft Office tools, and standard corporate applications.
• Support banking applications, payment platforms, and gateway tools, ensuring smooth daily operations for business users.
• Investigate and escalate complex incidents to higher support levels when required.
• Monitor, update, and track all activities through the ticketing system, ensuring compliance with SLAs.
• Collaborate with business teams to understand operational needs and provide high-quality support.
• Ensure adherence to IT security policies, compliance rules, and operational standards.
• Continuously develop technical knowledge to stay up to date with emerging technologies and banking application evolutions.
• ABOUT YOU
• Experience with IT support (L1/L2), including troubleshooting hardware and software environments.
• Experience with Windows environments, Active Directory, and Microsoft Office tools.
• Experience supporting banking systems, payment gateways or transaction-related applications is a strong advantage.
• Experience with ticketing systems and IT operational procedures.
• Academic background: Degree in IT, Computer Science, or related field.
• Fluent English. Another language is a plus.
• You have strong communication skills, work well under pressure, and adapt quickly to user needs.
• You have an ability to solve problems efficiently and collaborate effectively within multicultural teams.
• WHY AMARIS?
• Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth: With 70% of our leaders starting at entry-level, we're committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.
• Equal Opportunity
• At our company, we are committed to creating an inclusive workplace that promotes and values diversity. All qualified applicants will be considered for employment without regard to gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or any other characteristic protected by applicable laws.
• Who are we?
• Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
• Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
• Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
• Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
• As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
• We look forward to meeting you!

Experience:

5 years required

Skills:

Compliance, Microsoft Office, Excel, English, Mandarin

Job type:

Full-time

• Responding to internal requests and requirements in a timely manner; including installation and troubleshooting of application systems, client software, and hardware such as client, network, printer, etc.;.
• Collaborate closely with local management teams and act as point of contact for all IT related issues/requirements and improve user satisfaction;.
• Responsible for local IT asset management, including device inbound & outbound, warehouse management, inventory auditing and other operations that cover the full lifecy ...
• Contribute to internal technical documentation, ensuring the effectiveness, completeness, and readability of the documents;.
• Assist in ensuring compliance with information security regulations and maintaining the security systems, server room, room air conditioning, and environmental monitoring;.
• Responsible for liaising with external suppliers as necessary;.
• Assist in assigned projects and tasks in a timely manner;.
• Operation changes during low business peak hours at night or during weekends and holidays according to IT operation and maintenance continuity requirements;.
• Business continuity needs to be ensured, and effective attendance of positions required for work can be ensured;.
• Based in Bangkok, support remote users/business trip as necessary (Thailand/Vietnam/Cambodia offices);.
• Key Qualifications and Experience.
• Essential.
• Degree at Bachelors level in a computer-related discipline or equivalent experience; a minimum of 5 years of IT support related experience;.
• Have experience in user support for Windows, Mac OS operating systems, IT application systems (M365, DNS, email, printing, files, VPN, video conferencing, etc.), prior experience in managing M365 & Intune would be a bonus.
• Proficient in using Microsoft Office software (Word, Excel, PPT, Project, Visio, etc.);.
• Have strong work planning. Solid IT service process experience and familiarity with the ITSM system.
• Has basic network troubleshooting knowledge, familiar with security systems, server room, room air conditioning, and environmental monitoring;.
• Have a user-centric service attitude. Good at communicating with others in a proactive manner; able to provide high quality service to local internal users and response to request swiftly.
• Familiarity with AI tools within the scope of IT services or prior experience in building knowledge base would be a bonus;.
• Fluency in both spoken and written Thai and English is required. Proficiency in Mandarin would be an advantage, as the role involves regular communication with the Shanghai HQ .
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!

Skills:

Big Data, Problem Solving

Job type:

Full-time

• Work cohesively with hybrid case teams consisting of BCG/BCG Platinion on general IT, digital/technology transformation projects.
• Provide technology advisory services to clients across various industry sectors.
• Align business and technology strategies to deliver impactful insights and outcomes jointly with client management.
• Assess current state technology landscape, define target state and develop transition roadmaps.
• Assist, define and drive implementation of technical architectures and proof of concepts.
• Design innovative technology solutions across various projects/clients to solve complex business problems.
• Analyse complex and high-risk IT solutions, often coupled with optimization of the full software delivery lifecycle.
• Facilitate workshops with clients to identify and formulate business and IT requirements for key vendor/system selections or innovation topics.
• Drive innovation for our clients by leveraging cross-industry views on technology trends.
• Actively network, manage and influence multiple client and stakeholder relationship groups including senior executives.
• What You'll Bring.
• What You'll Bring 3-6 years' experience in a strategy, management or technology consultancy and/or industry.
• Experience working within an architecture domain (solutions, applications or big data).
• Understanding of architecture principles and exposure to architecting modern data platforms.
• Broad generalist digital/technology skills and knowledge.
• Good understanding of emerging digital/tech topics and trends across various industries.
• Thrive in a hypothesis-based environment and ability to frame strategic challenges from a digital/tech perspective.
• Strong analytical skills, problem solving ability and conceptual thinking.
• Excellent communication, storylining, client facing and consulting skills.
• Strategic mindset, presence and gravitas.
• Minimum of a bachelor's degree preferably in an IT/Computer Science, Engineering or related discipline.
• Flexibility to travel within SEA/Asia Pacific region.
• More experienced candidates may be considered for appointment at the Senior IT Architect level.
• Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

Skills:

Sales, Good Communication Skills

Job type:

Full-time

• Ensures operational sales effectiveness by establishing relationships with vendors and coordinating everyday interactions, queries and general information sharing with them.
• Provides quotes for clients either from direct requests or on behalf of the sales team.
• Influences the price and margin, by suggesting different products dependent on lead times, promotions, alternative suppliers and programs.
• Provides support capacity required to administer aspects of the purchase order process by generating, distributing and administrating purchase orders.
• Checks the quotes against raised order to ensure that what has been ordered has been quoted and that the correct terms and conditions have been applied.
• Checks information on the most current vendor pricing conjunction with commercial colleagues and ensure access to vendor pricing.
• Supports capacity provided on general sales related documentation through receiving, labelling, sorting, filing and distributing as is required.
• Captures data and maintains systems as is required by the sales process and sales team.
• Provides administrative support to the sales force when it is required.
• Uses the systems and data to produce reports when necessary.
• May be required to identify and recommend improvements to sales administration processes.
• To thrive in this role, you need to have:Detail oriented and highly organized.
• Ability to work in a high paced environment.
• Solid analytical skills.
• Good communication skills both verbal and written.
• Must be service oriented and have a positive attitude to work.
• Skilled knowledge and understanding of sales processes, tools and methodologies would be advantageous.
• Able to work in a team and independently, applying a proactive approach to work processes.
• Ability to use judgement to make decisions about work process and apply improvements.
• Academic qualifications and certifications:High / Secondary School diploma or equivalent qualification.
• Required experience:Solid experience with quoting tools would be an advantage.
• Solid administration experience, particularly quote to cash processes.
• Solid experience managing work processes.
• Workplace type: On-site Working
• About NTT DATA
• NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
• Third parties fraudulently posing as NTT DATA recruiters
• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Skills:

Automation, Salesforce, Vietnamese

Job type:

Full-time

• Fluent Vietnamese Language Skills Mandatory.
• Based in Bangkok - Open to relocation.
• Role Summary.
• The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.
• Customer Accountability and Value Alignment.
• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
• Strategic Advisory and Stakeholder Management.
• Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
• Act as a trusted advisor by gaining trust through mutual goals, understanding the customer s business model, and applying proven solutions to their problems.
• Solidify partnership commitments and drive innovation aligned with customers' business challenges.
• Increase customer engagement with products and services and identify major political barriers to customer success.
• Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
• Technical Health, Adoption, and Risk Management.
• AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
• Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
• AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
• Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
• Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
• Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
• Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.
• Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
• Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.
• Vietnamese Language skills mandatory.
• Experienced business professional, preferably with 3+ years relevant industry expertise in Customer Success, SaaS platform use, or related fields.
• Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
• Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer s business.
• Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
• Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development.
• Working knowledge of core Sales Cloud features: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards.
• Understanding of sales processes (lead-to-cash, opportunity management, pipeline management).
• Familiarity with Sales Cloud automation (workflows, process builder, flows for sales processes).
• Ability to demonstrate Lightning Sales Console and mobile app.
• Knowledge of common sales use cases (territory management, lead assignment, opportunity stages).
• Salesforce Certified Administrator (or within 90 days).
• Cloud Specific Experience Preferred.
• Sales Cloud Consultant certification.
• Experience with Sales Cloud features like Einstein Lead Scoring, Opportunity Insights, Activity Capture.
• Understanding of how Sales Cloud integrates with marketing automation and service tools.
• Note: This role is office-flexible, and the expectation is to be in office 3 days per week.
• LI-Y.
• Unleash Your Potential.
• When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what s possible for yourself, for AI, and the world.
• Accommodations.
• If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
• Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.