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Experience:

2 years required

Skills:

Purchasing

Job type:

Full-time

• Build and execute holistic hospital strategic account plans to ensure alignment of scientific, commercial, and access objectives.
• Lead initiatives to expand prescribing capability, optimize eligible patient identification, and minimize patient leakage.
• Drive HCP engagement to strengthen advocacy, education, and clinical adoption within priority specialties.
• Multi-Stakeholder Engagement & Influence.
• Engage, coordinate, and shape diverse hospital stakeholders across specialties.
• To gather customer insights and hospital policies, integrate information from multiple stakeholders across the product and patient journey, and identify barriers and leakage from all stakeholders (360 ), as well as opportunities to accelerate adoption.
• Performance Excellence & Market Acceleration.
• Consistently deliver business results with high accountability by prioritizing high-value activities and accelerating adoption in eligible patient segments.
• Demonstrate agility, resilience, and growth mindset in a highly competitive specialty-care landscape.
• Deliver high-quality scientific discussions with specialists to build deep understanding of disease area and product value, leading to confident and appropriate clinical adoption.
• Minimum 2-3 years of experience in the pharmaceutical industry ; specialty-care or biologics experience is a strong advantage.
• Hybrid work model Bangkok and Upcountry field travel.
• Strong understanding of complex disease areas, treatment pathways, and clinical evidence; able to confidently engage in scientific discussions with specialists.
• Proven capability in multi-stakeholder engagement across the hospital ecosystem (specialists, pharmacists, nurses, purchasing, administrators).
• Demonstrated experience in account planning, objection handling, and removing barriers across the patient journey to accelerate adoption.
• Skilled in adapting scientific messages and tactics by specialty, indication, and patient profile.
• Track record of delivering strong business performance in dynamic and highly competitive markets.
• Displays resilience, growth mindset, and proactive ownership to achieve results despite challenges.
• Strong communication, collaboration, and stakeholder-influence skills; able to partner effectively with cross-functional teams.
• Why GSK?.
• Uniting science, technology and talent to get ahead of disease together.
• GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.
• People and patients around the world count on the medicines and vaccines we make, so we re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
• We are committed to creating an inclusive workplace and providing equal opportunities for all applicants. We embrace an agile working culture across our roles, so if flexibility is important to you please discuss opportunities with our hiring team. If you need any adjustments to the recruitment process to help you demonstrate your strengths and capabilities, contact [email protected]. Please note this email is for adjustment requests only; for other enquiries please use our standard contact channels.
• Important notice to Employment businesses/ Agencies.
• GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Experience:

7 years required

Skills:

Business Development, Problem Solving, Quantitative Analysis, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English and Thai is highly preferred (depends on the market assignment).
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Skills:

Industry trends, Microsoft Office

Job type:

Full-time

• Conduct comprehensive training needs analyses across all departments.
• Develop and implement innovative learning strategies and programs that align with our organizational goals.
• Collaborate with department heads to create tailored training plans and learning activities.
• Support and develop departmental trainers, providing ongoing coaching and guidance.
• Maintain an up-to-date training calendar to maximize learning resources and opportunities.
• Introduce and manage cutting-edge learning solutions, including e-learning and blended learning approaches.
• Foster a culture of continuous improvement and employee engagement.
• Ensure global brand and culture initiatives are seamlessly integrated into the hotel's operations.
• Administer and leverage core learning resources, such as our Learning Management System.
• Certify hotel trainers and facilitators to deliver various programs effectively.
• Stay abreast of industry trends and best practices in learning and development.
• Adapt training programs to suit the unique needs of a hotel environment.
• Qualifications Bachelor's degree in Human Resources, Education, Business Administration or a related field.
• Proven experience in a similar learning and development role, preferably in the hospitality industry.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Proficiency in Microsoft Office suite and familiarity with Learning Management Systems (LMS).
• Excellent communication and presentation skills with the ability to engage diverse audiences.
• Ability to work collaboratively in a team environment.
• Customer-focused mindset with a passion for employee development.
• Innovative thinker with the ability to introduce creative learning solutions.
• Detail-oriented with a keen eye for quality and consistency.
• Additional Information Competitive Salary and Benefits.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!.