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Skills:

Sales, Business Development

Job type:

Full-time

• Lead the execution of sales initiatives and collaborate closely with the Marketing, Risk Management, and Credit Analysis teams to achieve loan origination targets through the dealer network.
• Develop and implement proactive market penetration strategies for the used motorcycle financing business by expanding partnerships with new dealers in high-potential markets while strengthening relationships and increasing business volume with existing dealer partners.
• Monitor and oversee on-ground sales execution across all regions to ensure effective implementation of sales campaigns and dealer engagement activities.
• 2) Process Improvement & Operational Efficiency.
• Improve Turnaround Time (TAT) and Service Level Agreement (SLA): Analyze and optimize end-to-end loan processing workflows to reduce approval and disbursement turnaround time for used motorcycle and refinance loans, enhancing market competitiveness.
• Appraisal Process Optimization: Establish standardized vehicle inspection and appraisal processes to improve pricing accuracy, reduce duplication, and enhance operational efficiency.
• Process Design & Continuous Improvement: Streamline collaboration among Sales, Credit Underwriting, Operations, and Dealer partners by implementing lean processes that minimize documentation errors and accelerate loan processing.
• 3) Risk Management & Portfolio Quality Control.
• Partner with Credit and Risk Management teams to review and enhance credit policies, including Loan-to-Value (LTV) guidelines, ensuring they appropriately reflect the risk profile of used motorcycles and refinance lending.
• Monitor dealer portfolio performance by analyzing delinquency trends and closely tracking overdue accounts and Non-Performing Loans (NPL), particularly within the used motorcycle segment.
• Develop and recommend risk mitigation measures and collaborate in designing dealer performance and monitoring programs (e.g., MVD) based on portfolio quality.
• 4) Data Analytics & Sales Team Management.
• Analyze quantitative data, including approval/rejection rates and customer behavior, to generate actionable insights that improve sales productivity, customer acquisition, and credit quality.
• Develop manpower plans by allocating sales resources based on market size, business potential, and dealer coverage to maximize productivity.
• Build sales team capabilities through training and coaching in areas such as used motorcycle appraisal, fraud detection, negotiation skills, and consultative selling techniques.
• 5) Project Management & Cross-functional Initiatives.
• Lead or participate in strategic projects, including Digital Lending initiatives and cross-functional sales development programs to improve customer experience and business efficiency.
• Perform other duties and special assignments as required to support business operations, resolve field-related issues, and respond to evolving company strategies and policies.
• Bachelor's or Master's degree in Business Administration, Finance, Economics, Marketing, or related field.
• years of experience in Sales Strategy, Business Development, Commercial Planning, Financial Services, Banking, Auto Finance, or Automotive Industry.
• Experience in leading strategic projects and performance management initiatives.
• Proven track record in driving revenue growth and sales optimization.

Experience:

6 years required

Skills:

Project Management, Problem Solving, Recruitment, Power point, Leadership Skill

Job type:

Full-time

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the sa ...

Skills:

Analytical Thinking, Product Development, Architecture, Recruitment, Javascript

Job type:

Full-time

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the sa ...

Experience:

2 years required

Skills:

Work Well Under Pressure, Digital Marketing, Fast Learner, Social media, Recruitment

Job type:

Full-time

• Develop and execute brand marketing plans and campaigns aligned with business objectives and brand strategy focus on Traditional trade channels.
• Coordinate with internal stakeholders and external partners (e.g., media and digital agencies, influencer agencies) to ensure alignment on brand strategies.
• Ensure excellence in brand plan execution by managing key milestones, tracking performance, and end-to-end brand journey across all customer touchpoints, ensuring the brand experience is aligned from awareness through engagement, conversion, and loyalt ...
• Plan and manage integrated online and offline marketing campaigns, from briefing and execution through to performance evaluation.
• Ensure all brand communications are consistent with Brand Positioning, Brand Identity, and Key Messages to drive high performance and capability building.
• Monitor and analyze KPIs and oversee marketing budget planning and control to ensure cost efficiency and alignment with business priorities.
• What we're looking for.
• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• Relevant experience in Brand Marketing, Marketing Communications, Campaign Marketing, or a related role.
• Strong understanding of brand building, consumer behavior, digital marketing, and social media.
• Hands-on experience in planning and executing marketing campaigns from concept to completion.
• Strong analytical skills with the ability to translate data and consumer insights into actionable marketing strategies.
• Energetic, fast learner with high learning agility, result driven, self-motivated, open-minded, easily to adapt with changes, collaborative, and good interpersonal skill.
• Able to manage multiple projects and work effectively with cross-functional teams.
• Experience in FMCG, or Consumer Brands will be a strong advantage.
• Deep understanding of both traditional retail environments and the evolving digital marketing ecosystem.
• Work well under pressure and available to work in upcountry occasionally.
• About us.
• CP Intertrade Group is a leading No.1 rice brand both locally and internationally. We are committed to delivering excellence in everything we do, from product quality to customer service. Our company operates with a focus on innovation, sustainability, and meeting the evolving needs of Thai consumers and export markets. We pride ourselves on maintaining strong brand heritage whilst embracing modern marketing practices and technologies. Our team is dedicated to creating value for our customers, partners, and employees.
• What we offer.
• We offer a competitive salary package commensurate with experience and qualifications. Additional benefits include health and wellness programmes, professional development and training opportunities, and career advancement prospects within a growing organisation. We foster a collaborative work environment where innovation is encouraged and individual contributions are valued.
• If you are a driven marketing professional with a passion for brand building and a track record of driving marketing success, we would like to hear from you. Please submit your CV, a cover letter, and any relevant portfolio examples demonstrating your brand marketing expertise to our recruitment team. Join CP Intertrade Group and help us build stronger, more compelling brands that resonate with consumers.

Skills:

Automation

Job type:

Full-time

• We are hiring a bright and hard-working talent who is able to learn quickly and ready to make a contribution to the company's growth in our work with key customers and industry development in local market. This is a direct sales position focused on the sale of factory automation solutions such as energy management system, carbon emission management, facility management and control system based on SCADA, green building, energy saving and audit solutions and so on. As a Factory Automation Solution Sales Engineer, your role would involve providing technical expertise and selling FA so ...
• Identify and engage with potential customers in the manufacturing and industrial sectors and implement company business plans to achieve annual sales target.
• Conduct on-site visits to understand their existing processes, challenges, and solution requirements.
• Build positive and strong relationships with key decision-makers and stakeholders within client organizations in target vertical market according to Delta's strategy plan and generate revenue.
• Working closely with internal team to negotiate contract terms and pricing to secure the business.
• Identify, recruit, and onboard new FA solution eco-system.
• Responsible for the specific solution needs of customers and manage sales pipeline, new opportunities and forecast.
• Communicate and coordinate with engineer to provide customers with professional and technical proposal.
• Coordinating with engineering, project management, and support teams to ensure seamless implementation of the proposed solutions and excellent after-sales support.
• Conduct market research to identify new opportunities, potential clients, and emerging trends in the factory automation industry.
• Analyze competitor offerings and market dynamics to maintain a competitive advantage.
• Preparing presentations and professional proposals that highlight the value of Delta solutions and services.
• Who are we looking for?.
• Master or bachelor in Electronic Engineering, Industrial Automation or related automation major.
• Proven experience in technical sales or a similar role, preferably in the factory automation industry.
• In-depth understanding of factory automation technologies, including VFD, PLCs, HMIs, SCADA systems, power quality, EMS and sensors.
• Knowledge of industrial communication protocols (e.g., OPC-UA, Modbus, and Ethernet/IP) and programming languages (e.g., ladder logic, C++, Python) is advantageous.
• Strong technical communication, coordination, negotiation and influencing skill with customers, good customer service awareness and high business behavior and processing ability to close deals effectively.
• Willing to travel when required by business in the nation or Southeast Asia region and can work under high pressure.
• Excellent verbal and written communication skills to convey technical concepts to non-technical audiences and ability to create compelling sales presentations and product demonstrations.
• Willingness to adapt to a fast-paced and dynamic work environment, staying updated with changing technologies and market trends.
• Experience in project management, ensuring successful execution of automation projects from concept to completion will be priority.
• Computer skill in Microsoft office Applications - Word, Excel, PowerPoint and outlook is a must.
• Be good at English reading/writing/listening/speaking. Mandarin is a plus.
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Experience:

3 years required

Skills:

Industrial Engineering, Statistical Analysis, Quality Assurance, Meet Deadlines, Data Analysis

Job type:

Full-time

• Develop and update service and product quality standards in alignment with customer requirements and factory capabilities, focusing on Tier 1 global customers.
• Conduct regular reviews of quality control procedures to ensure compliance with both company and customer expectations.
• Perform root cause analysis (RCA) for quality issues occurring post-sale or during service.
• Collaborate with production and QA teams to implement corrective actions and prevent recurrence of issues.
• Manage the RMA process, ensuring timely and efficient handling of returns in accordance with customer and company guidelines, and monitor rework orders to meet deadlines.
• Analyze RMA data to identify trends and develop strategies for reducing future returns.
• Maintain strong customer relationships by addressing quality concerns promptly and ensuring that RMA processes, customer complaints, and 8D reports lead to satisfactory resolutions.
• Monitor service quality KPIs (e.g., RMA rate, complaint resolution time, customer satisfaction) to drive continuous improvement.
• Implement improvement initiatives based on feedback to exceed customer expectations for product and service quality.
• Support documentation, process audits, and system audits for customer audits and third-party certifications.
• MQA - Manufacturing Quality Assurance Engineer / Senior Engineer.
• Identify and resolve quality issues within manufacturing processes, including conducting root cause analysis and implementing corrective actions to prevent recurrence.
• Collaborate with cross-functional teams to design and implement process improvements that enhance efficiency and product quality.
• Communicate quality findings and recommendations clearly to stakeholders, including management and engineering teams.
• Develop and maintain quality control plans, inspection protocols, and ensure timely updates to quality documentation.
• Lead initiatives and projects aimed at reducing defects, improving operational efficiency, and elevating overall product quality.
• Perform risk assessments related to quality processes and improvement projects.
• Work closely with production, engineering, and QA teams to ensure a unified and consistent approach to quality enhancement.
• Utilize data analysis tools to monitor, evaluate, and report on key quality performance indicators.
• Prepare and present comprehensive reports on project progress, outcomes, and recommendations for continuous improvement.
• Own line qualification, product transfer, and process audit activities, ensuring compliance and successful implementation.
• NPE Quality Engineer / Senior Engineer.
• Evaluation of development phase transfer based on new product evaluation control.
• Assist in the education, training and guidance of new engineers.
• Identifying and resolving quality issues related to manufacturing processes, including root cause analysis and corrective action to prevent failures.
• Review FMEA(Failure mode and effects analysis),DFx, MFx.
• Development and implement Statistical Process Control.
• Apply statistical analysis to control process capability and accuracy.
• Develop and implement quality control plans, inspection protocols and update quality documentation.
• Communicating quality findings and recommendations to stakeholders, including management and engineering teams.
• Collaborate with cross-functional teams, including production, engineering, and quality assurance, to ensure a unified approach to quality improvement.
• Utilize data analysis tools to monitor and report on key performance indicators related to quality.
• Prepare and present reports on project progress, outcomes, and recommendations for improvement.
• Solve quality issue by 8D report.
• Line qualification, product transfer and process audit owner.
• Sustain product change notice management and leading.
• Audit of process operation standards.
• Who are we looking for?.
• Bachelor's Degree or higher in Electrical/ Electronics / Mechanical / Mechatronics / Industrial Engineering or other related engineering field.
• At least 3-5 years of experience in Electronics or Manufacturing Industry.
• Familiar with electronic and/or automotive product manufacturing processes.
• Work under pressure and cooperate with the team.
• Good command of both spoken and written English.
• Chinese proficiency is an advantage.
• Troubleshooting and Good Problem-Solving Skills.
• Strong data analysis (with programming capability is a plus).
• Familiar with automotive standards such as IATF/VDA6.3.
• Hands-on experience in working in an automotive environment and strong knowledge in IATF/VDA 6.3, 5 Core tools (APQP,PPAP,FMEA,MSA,SPC).
• Good communication/collaboration.
• IATF/VDA6.3 certificate will be a plus.
• Experience in Quality core tools (FTA, Fishbone, Why-Why analysis).
• 8D report, QC 7 tool, GR&R and Root cause analysis skill.
• Basic knowledge MSA (Calibration, GR&R).
• Basic knowledge Process capability analysis (CPK).
• Basic knowledge for ISO 9000.
• Good Interpersonal Skills with highly innovative and Creative Ideas, Self-managing, Strong Time Management, and Problem-solving Skills.
• Enthusiastic and active person with the ability to Work Under Pressure.
• Desire to work as a strong team player.
• Top reasons for joining us?.
• Opportunity to join a diverse and international company where can help create a greener more intelligence-driven future.
• A number of programs each year to support you in your career journey and our program offering continues to grow annually.
• Balance life as we have 5-day work week policy.
• We offer comprehensive medical insurance coverage for you and your family.
• Yearly bonus and quarterly incentive to reward your achievements.
• We provide a free bus and van shuttle service to many locations around the company.
• For more details about Delta Electronics, please visit www.deltathailand.com.
• Like and follow our career page on Facebook: Delta Careers Thailand (www.facebook.com/deltaelectronicscareers).

Experience:

5 years required

Skills:

Marketing Strategy, Quality Assurance, Microsoft Office, Market Analysis, Problem Solving, English

Job type:

Full-time

• Transform marketing strategy into operational sales plans to increase sales volumes and margins, working closely with the Sales Director and relevant stakeholders to define sector strategy, projects, and execution priorities.
• Conduct market analysis including market trends, competitor movements, and business environment, and apply insights to develop business models, programs, and tools that drive sales growth in the food and beverage sector.
• Drive new business acquisition while establishing and maintaining positive, long-ter ...
• Identify, evaluate, and close new business opportunities by analyzing deal requirements, market strategies, risks, and financial potential, and by developing and negotiating contracts aligned with company strategy and operations.
• Ensure effective execution at customer sites, including equipment and system installation, customer order planning, coordination with supply chain, troubleshooting with Technical & Customer Service (TCS) teams, and on-site project coordination.
• Bachelor's degree in food science, food engineering, chemical, or related fields.
• Minimum of 3 to 5 years of experience in sales within industrial sectors. Experience in Production, Quality Control (QC), Quality Assurance (QA), or sales in the beverage, dairy, alcohol, or food industries will be considered an advantage.
• Good interpersonal and communication skills, Solid demonstrated presentation skills.
• Results-oriented with high sense of drive and urgency with a positive outlook.
• Ability to implement problem solving techniques in order to resolve customer issues and take corrective action.
• Ability to work independently as well as thrive in a cooperative work environment.
• Able to communicate in English with Proficient in Microsoft Office applications.
• Continuous professional development with many opportunities for growth.
• Access to a wide variety of internal and external training courses on our learning system.
• Competitive Salary and bonuses.
• Transportation allowance + fleet card.
• We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
• Be part of a high-growth company where your career can thrive.
• At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

Skills:

Industrial Engineering, Recruitment, Assembly, SAP, CAD, English, Thai

Job type:

Full-time

• Improve and monitor Safety in production line, include PPE. MC guard and Tool Equipment calibration.
• Annual revise ABRA, revised if change process and create a new ABRA in case implement new process/MC.
• Involve investigate team when we have an Incident, Accidents, property damage or any near miss in production.
• In charge to reviewed and revised Global standard, provide local WI and training to all Staffs.
• Involve investigate quality issues in production (RCA),find out root cause and setup proactive & preventive action for prevent repetitive problem.
• Support External and Customer audits.
• Improvement and promote to Safety, Quality and Productivity Kaizen.
• Annual Quality & Process training, skill record and Multi skill.
• Cost saving activity, improve rework and material cost. Create Hard & OPEX hard saving.
• Expedite CAPEX activity to meet as cost and delivery plan.
• Main in charge at Final process, specific at Cabling and packing process.
• Contact to SCM,Logistic, Engineer and other section to solving shop floor problem.
• Can rotation to other process as Supervisor assignment.
• Bachelor's degree of Electrical, Mechatronic, Industrial Engineering or in any field.
• 7 - 12 years' Experience in productions planning and shop-floor control and/or productions improvement and process improvement.
• Experience in Transformer Manufacturing will be advantage.
• Good command of Thai, English communication.
• Understanding of and ability to manage Engineering Order (EO) production processes.
• Computer skill in SAP-PP module will be advantage.
• Good Knowledge in computer engineering applications (PLC, Auto CAD).
• Reporting to Production Manager.
• We offer.
• 1 month of guaranteed bonus (Fix bonus) plus Performance Bonus. (Depending on employee's performance result and Business performance).
• 10 days annual leave (Service year 0-5), 15 days annual leave (Service year 6-10), flexible working policy, Flexibility working time.
• Benefit according to local standards: Heath-care insurance benefits to employees and their dependents, annual health checkup, Provident Funds (employees can contribute up to 15%).
• Growth possibility: Learning and development platform, career movement opportunity within organization.
• Possibility to gain experience in international environment.
• Accessibility and reasonable accommodation.
• Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a _general inquiry form_on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
• This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
• Use of Al and automated tools in recruitment.
• As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as _Hitachi 's Global Data Privacy Notice._.
• Background Screening and Security Checks.
• As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.
• For certain roles particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.
• The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Skills:

Mechanical Engineering, Microsoft Office, Recruitment, ERP, English

Job type:

Full-time

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks. Job Description This job may include any aspect of field support, and is not limited to system hard ...

Experience:

3 years required

Skills:

Marketing Strategy, Quality Assurance, Microsoft Office, Market Analysis, Problem Solving, English

Job type:

Full-time

• Transform marketing strategy into operational sales plans to increase sales volumes and margins, working closely with the Sales Director and relevant stakeholders to define sector strategy, projects, and execution priorities.
• Conduct market analysis including market trends, competitor movements, and business environment, and apply insights to develop business models, programs, and tools that drive sales growth in the food and beverage sector.
• Drive new business acquisition while establishing and maintaining positive, long-ter ...
• Identify, evaluate, and close new business opportunities by analyzing deal requirements, market strategies, risks, and financial potential, and by developing and negotiating contracts aligned with company strategy and operations.
• Ensure effective execution at customer sites, including equipment and system installation, customer order planning, coordination with supply chain, troubleshooting with Technical & Customer Service (TCS) teams, and on-site project coordination.
• Bachelor's degree in food science, food engineering, chemical, or related fields.
• Minimum 3 years of Production, Quality Control, Quality Assurance, or sales experience in the beverage, dairy, alcohol, or food industries.
• Good interpersonal and communication skills, Solid demonstrated presentation skills.
• Results-oriented with high sense of drive and urgency with a positive outlook.
• Ability to implement problem solving techniques in order to resolve customer issues and take corrective action.
• Ability to work independently as well as thrive in a cooperative work environment.
• Able to communicate in English with Proficient in Microsoft Office applications.
• Continuous professional development with many opportunities for growth.
• Access to a wide variety of internal and external training courses on our learning system.
• Competitive Salary and bonuses.
• Transportation allowance + fleet card.
• We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
• Be part of a high-growth company where your career can thrive.
• At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

Experience:

2 years required

Skills:

Electrical Engineering, English

Job type:

Full-time

• Serves customers by identifying their needs and engineering adaptations of Mod products, equipment, and services.
• Provides Mod package in technical and engineering information by answering questions and requests.
• Establish new customer off portfolio by identifying potential customers and planning site survey and sales call schedule.
• Develop potential customer list and control MOD sales activities in Modernization to achieve sale turnover and agreed margin.
• Build and maintain a customer relationship with both off port and on port customers to ensure their maximum satisfaction and thereby leading to long-term relationship sale.
• Develop and control sale strategy for modernization to achieve Modernization sale target and plan number.
• Accountable for collecting the first payment, payment securities and final payment to ensure that projects are operated with minimum commercial risks.
• Contributes to team effort by accomplishing related results as needed work with filed engineering team to complete hand over project.
• Bachelor degree in Mechanical or Electrical Engineering or relevant sale industry products.
• 2-5 years in elevator/escalator industry.
• Good command of English both written and spoken.
• Good computer skills.
• Good at communication and human relations.
• Other Duties.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• What's In it For Me.
• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local standards.
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects.
• Apply today to join us and build what's next!.
• If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
• Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
• You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
• When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
• We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
• Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
• Become a part of the Otis team and help us.
• _Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected]._.
• Click on this link to read the Policy and Terms.

Experience:

5 years required

Skills:

Leadership Skill, English

Job type:

Full-time

• Ensure the smooth and efficient operation of the motor claims process while protecting the company's financial interests and providing excellent customer service.
• Develop and implement strategies to improve claim handling efficiency, reduce claim costs, and enhance customer satisfaction.
• Ensure accurate and consistent interpretation of motor insurance policies to facilitate fair and timely claim settlements.
• Require extensive technical knowledge and experience, including an understanding of coverage and contract law, investigation, legal liability, litigation and reserving.
• Stay abreast of industry regulations and ensuring compliance with OIC, local and national laws governing motor claims.
• Provide leadership and mentoring to a large team of the insurance motor claims department to meet operation, financial and service requirements.
• Lead and manage a team of claims surveyors, assessors, adjusters, investigators, and support staff. This team can be composed of company staff and outsourced staff.
• Manage the claim team by providing support and leadership to enable the team to deliver the best possible and appropriate service to customer.
• Manage and guide the performance and professional development of all Claims Managers and Supervisors, including performance evaluations.
• Conduct performance reviews and providing feedback to team members.
• Select appropriate third-party or contracted companies, garage or dealer to handle various aspects of the motor claims process.
• Manage, control, supervise and evaluate the operations of third-party or contracted companies and garage or dealer to ensure they consistently provide services that meet or exceed our specified quality standards.
• Coordinate the development and implementation of all department training initiatives, including the Claims Intern Program and staff continuing education through various internal and external resources.
• Develop, implement, and maintain best practices and appropriate file review and audit procedures to ensure quality standards, processes and results.
• Provide appropriate guidance and authority to Department personnel involved in handling claim files.
• Review and approve large loss reports.
• Assist the Senior Officer in the development of departmental strategies to improve business results.
• Occasional responsibility for handling claims that are very complex and/or involve sensitive or confidential information.
• Facilitate the improvement of all systems applications utilized in the Department, for successful and efficient claims handling and management processes.
• Utilize existing technology resources and reports to efficiently measure and monitor financial and performance trends. This includes the continued development and enhancement of appropriate management reports and metrics.
• Conduct deep-dive analysis or any ad-hoc project as assigned.
• Have full working rights for Thailand only.
• Bachelor's degree in any related field.
• Over 5 years of experience in motor claim management with a good understanding of overall motor claims operations.
• Strong leadership, people management and communication skills.
• Good command of English is a plus.
• วันลาพักร้อน 7 วันขึ้นไป ตามระดับตำแหน่งและอายุงาน.
• เงินช่วยเหลือค่ารักษาพยาบาลแบบผู้ป่วยนอก.
• กองทุนสำรองเลี้ยงชีพ.
• การประกันอุบัติเหตุ ประกันชีวิต ประกันโรคร้ายแรง และประกันสุขภาพ, ประกันทุกประเภทจะขึ้นอยู่กับระดับตำแหน่ง.
• ส่วนลดสำหรับพนักงาน กรณีซื้อผลิตภัณฑ์ประกันภัยของบริษัท.
• สินเชื่อกรณีฉุกเฉิน.
• ของเยี่ยมพนักงานกรณีเจ็บป่วยหรือคลอดบุตร.
• เงินช่วยเหลือรับขวัญบุตร.
• เงินช่วยเหลือมงคลสมรส.
• ตรวจสุขภาพประจำปี.
• ทุนการศึกษา หรือการฝึกอบรม.
• โบนัสประจำปี ตามผลงาน.
• เวลาทำงาน 8.30-16.30 น.
• สถานที่ KPI Tower เดินทางสะดวก ใกล้ BTS ชิดลม ใกล้ท่าเรือชิดลม.
• เสื้อโปโลสำหรับผู้บริหารและพนักงาน.
• กิจกรรมสนุกๆเพื่อพนักงาน ตามเทศกาลต่างๆ.

Experience:

3 years required

Skills:

E-learning

Job type:

Full-time

• Training Strategy & Planning.
• Develop an annual training plan for frontline clinic staff, aligned with business priorities and branch requirements.
• Conduct training needs analysis using employee performance data, branch feedback, quality-control findings, and operational results.
• Identify capability gaps and recommend practical training solutions.
• New Joiner & Onboarding Training.
• Design and deliver structured onboarding programs for new clinic staff.
• Cover essential topics such as company and brand knowledge, service standards, basic product knowledge, POS systems, and operational workflows.
• Support new employees throughout the learning process and ensure they become clinic-ready within the agreed timeframe.
• Create an encouraging learning environment where new employees feel comfortable participating and asking questions.
• Recurrent & Skill-Upgrade Training.
• Plan and deliver refresher and skill-development training for existing clinic staff.
• Training topics may include customer service, selling skills, customer communication, POS updates, VIP protocols, and complaint handling.
• Work closely with the Retail team and Branch Managers to address specific service or performance gaps.
• Provide practical coaching and constructive feedback that helps employees improve with confidence.
• Related Training Program.
• Product Knowledge Training.
• Collaborate with doctors, medical advisors, Retail, and Marketing teams to develop product knowledge training for treatments such as Botox, fillers, lasers, injections, and wellness services.
• Translate clinical and technical information into clear, practical, and easy-to-understand content for frontline employees.
• Update training materials whenever products, services, or treatment protocols change.
• Quality, Safety & Sterilization Training.
• Ensure clinic staff are properly trained in sterilization techniques, infection prevention, and safety procedures.
• Coordinate with the Doctor team on regulatory, safety, and compliance-related training.
• Reinforce consistent understanding and application of clinic standards across branches.
• System & Process Training.
• Lead training on POS systems, booking, billing, inventory-related tasks, operational procedures, and SOPs.
• Ensure employees understand and correctly follow required workflows and documentation.
• Simplify complex processes through clear explanations, demonstrations, and practical exercises.
• Training Development.
• Design and implement new training formats, including e-learning modules, videos, quizzes, short lessons, role-playing activities, and on-the-job learning.
• Develop engaging training materials that are practical and appropriate for frontline clinic staff.
• Continuously improve training content based on learner feedback and business requirements.
• Evaluation & Reporting.
• Measure training effectiveness through pre- and post-training assessments, feedback surveys, observation, and operational performance indicators.
• Monitor relevant indicators such as sales conversion, customer satisfaction, service quality, and error rates.
• Prepare regular training reports and recommendations for Operations management.
• Team Leadership & Collaboration.
• Lead the internal training team and/or external trainers.
• Allocate training resources and coordinate schedules across multiple branches.
• Coach trainers to deliver sessions in a consistent, engaging, and learner-friendly manner.
• Work closely with Retail, Branch Managers, Operations, CRM, Marketing, and Doctor teams to align training content and schedules.
• Education.
• Bachelor's degree in any field.
• A degree related to Education, Human Resource Development, Nursing, Health Science, Business, Hospitality, or Service Management is an advantage.
• Experience.
• At least 3 years of experience in training, learning and development, or a related role.
• Hands-on experience delivering classroom, workshop, or on-the-job training for frontline employees.
• Experience in retail, clinics, healthcare, beauty, wellness, hospitality, or other customer-facing businesses is highly preferred.
• Experience coordinating training across multiple branches or locations is an advantage.
• Previous experience leading trainers or coordinating a training team is preferred.
• Systems & Tools.
• Proficient in PowerPoint and Excel or Google Sheets for training plans, materials, and reports.
• Comfortable using digital tools for online training, video content, quizzes, and learning-material distribution.
• Leadership & Communication.
• Strong presentation, facilitation, and storytelling skills.
• Able to explain complex information in a simple, practical, and engaging way.
• Confident speaking in front of groups and encouraging participation.
• Able to plan and manage training schedules across multiple branches.
• Clear communication skills in Thai and English, both written and verbal.
• Personal Attributes.
• Genuinely enjoys teaching, coaching, and helping others develop.
• Warm, approachable, positive, and easy to communicate with.
• Patient and supportive when learners require additional explanation or practice.
• Creates a welcoming learning environment where employees feel comfortable asking questions.
• Energetic and engaging, with the ability to make training sessions enjoyable and practical.
• Structured, disciplined, and detail-oriented.
• Creative and open to new training approaches.
• Willing to learn aesthetic and clinical products and translate technical information into simple, practical lessons.
• Life at Aura.
• Semi-flexible Office hour: 9.30-18.30.
• Smart Casual Dress Code.
• 2-min walk from BTS Chongnonsi (Sathon).
• Annual vaccination.
• Premium Health and Life insurance with Family Benefits.
• High yield, high pop up Provident Fund plan.
• Child Education Benefits.
• Travel allowance.
• Clinic service for free or at great cost.
• Extra Benefits to keep your Professional Look and Feel Fit.
• Free lunch/breakfast on select days.
• Positive-energetic teammates.
• Entertainment zone; Nintendo switch, PS, Board games etc.
• Shower room with hotel amenities.
• Luxury massage chair to keep office syndrome away.
• Sleep box, take a rest and get up with fresher energy.
• and much more!.
• Explore us at IG: life.at.aura.

Experience:

5 years required

Skills:

Chemical Engineering, Product Development

Job type:

Full-time

• Act as the primary technical contact for pulp & paper mills within the assigned territory.
• Provide on-site technical support for paper manufacturing processes, including stock preparation, wet end, press, dryer, and water systems.
• Troubleshoot paper machine performance issues using structured root cause analysis (e.g., runnability, deposits, breaks, quality variation).
• Optimize chemical programs such as Retention & Drainage, Strength Enhancement (dry & wet strength), Deposit, Pitch & Stickies Control, Defoamers & Foam Control and Microbiological Contro.
• Conduct system audits, machine surveys, and performance evaluations to improve productivity, efficiency, and paper quality.
• Lead product trials, start-ups, and scale-up activities at customer's site.
• Deliver technical training and application workshops for mill operators, engineers, and technical teams.
• Build strong working relationships with mill production managers, process engineers, and quality.
• Collaborate closely with Sales, Product Development, Quality, and Supply Chain teams.
• Prepare technical reports, monitor performance metrics, and identify continuous improvement opportunities.
• Bachelor's Degree in Chemical Engineering, Pulp & Paper Technology, Industrial Chemistry, Environmental Engineering, or a related field.
• Minimum 5 to 8 years of experience in technical service, process engineering, application engineering, production support, or customer-facing technical roles within the pulp & paper industry, specialty chemicals, water treatment, or related industrial process industries.
• Hands-on experience supporting paper manufacturing processes and chemical applications such as Retention & Drainage, Strength Enhancement, Deposit & Pitch Control, Stickies Control, Defoamer Programs, Microbiological Control, Process Water Treatment, and Boiler/Cooling Water Treatment is highly desirable.
• Strong understanding of paper machine operations, wet-end chemistry, process optimization, and troubleshooting of manufacturing challenges.
• Strong troubleshooting and analytical problem-solving skills.
• Ability to interpret process data and translate findings into practical solutions and customer value.
• Strong communication, presentation, and training skills.
• Willingness to travel regularly to customer sites across Thailand.
• Continuous professional development with many opportunities for growth.
• Access to a wide variety of internal and external training courses on our learning system.
• Hybrid working set-up.
• We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
• Be part of a high-growth company where your career can thrive.
• At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

Skills:

Problem Solving, Data Entry, Teaching, SAP

Job type:

Full-time

• Remote Position: No.
• Region: Asia.
• Country: Thailand.
• State/Province: Chonburi.
• City: Laem Chabang.
• General Overview.
• Functional Area: OPS - Operations.
• Career Stream: SUP - Operations Support.
• Role: Analyst.
• SAP Short Name: ANA.
• Job Title: Operations Training Analyst.
• Job Code: ANA-OPS.
• Job Level: Band 07.
• Direct/Indirect Indicator: Indirect.
• Summary.
• Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
• Detailed Description.
• Creates and provides training packages for the manufacturing organization.
• Meets with process owners to define and create new certification requirements.
• Ensures all operators receive appropriate training and retraining when processes are changed.
• Ensures trainers and operators have proper certifications and are re-certified in line with the site plan/policy.
• Documents details of Qualification/Certification requirements.
• Reports certification status to production managers; audits the certification process for compliance and addresses issues of concern.
• Leads ISO and customer auditors through training procedures.
• Knowledge/Skills/Competencies.
• In-depth knowledge of technologies, including: through-hole, surface mount, surface mount fine/extra fine pitch, and associated modification and repair techniques.
• PC Class A Instructor Certification.
• Ability to train trainers.
• Strong presentation, teaching and coaching skills.
• Understanding of documentation processes & quality systems.
• Understanding of ISO standards.
• Good analytical and problem solving skills.
• Ability to effectively communicate with a wide variety of internal and external customers or suppliers.
• Proficient in computer applications and the ability to accurately perform tasks in some or all of the following applications: Word, Lotus Notes, Excel and Documentation control systems.
• Physical Demands.
• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines.
• Typical Experience.
• Two to Four years relevant experience.
• Typical Education.
• Bachelor's degree in a related field, or an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Leadership Skill

Job type:

Full-time

• Lead the team to manage the customer's orders that come from muti-Channel.
• Overall responsibility on land transport operations within Maersk group.
• Drive Growth and business transformation/ platform as per company direction.
• Perform daily review of transportation volume and plan to ensure resource are effectively deployed to satisfy customer demand.
• Manage Transport Planning function consist of Transport Strategic Planning and Resource Planning.
• Ensure to deliver the best utilization subcontractor transport resources daily basis, impact to P&L for Transport Cost improvement, comply with local law, Transport Safety Standard and Customer agreement including Subcontractor agreement.
• Ensure good collaborative relationship with customer, vendors and monitor vendor service, report trends to manager and relationship liaisons. Conduct supplier performance management.
• Manage the performance of transport vendors and ensure that they follow the customer SOP and safety procedures.
• Initiate the best value of Transport Planning function to internal & external customer by identify the key performance indicator.
• Take the role as customer fronting leader to ensure good collaborative relationship with customer, not limited to vendors communication as well as standard service level monitoring and control, report trends to manager and relationship liaisons. Conduct supplier performance management.
• Manage team with balance workload, resolve issue arise within team or colleague cross functional.
• Conduct Cost Control and Analysis, leading to improvement in profitability.
• Conduct operation process to optimize productivity with IT Tools.
• Coaching and training Intermodal staffs to understand operational processes, role & responsibility. Keep monitoring to ensure established operational processes are strictly followed.
• Act as a coach and mentor to subordinates on operational activities to resolve/prevent problems and facilitate skills development including training & development plans for subordinates to meet business objectives.
• Develop, review and improve working procedures to maintain high standards of operational and efficiency, productivity, quality of service, reliability, safety and a healthy work environment.
• Monitor billing support document status to ensure on-time submission of billing support document.
• Review monthly KPI result and initiate action plan to improve the result.
• Work closely with relevant stakeholder to deliver great service experience to customer.
• Perform other tasks as assigned by management.
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

Experience:

2 years required

Skills:

Electrical Engineering, English

Job type:

Full-time

• Serves customers by identifying their needs and engineering adaptations of Mod products, equipment, and services.
• Provides Mod package in technical and engineering information by answering questions and requests.
• Establish new customer off portfolio by identifying potential customers and planning site survey and sales call schedule.
• Develop potential customer list and control MOD sales activities in Modernization to achieve sale turnover and agreed margin.
• Build and maintain a customer relationship with both off port and on port customers to ensure their maximum satisfaction and thereby leading to long-term relationship sale.
• Develop and control sale strategy for modernization to achieve Modernization sale target and plan number.
• Accountable for collecting the first payment, payment securities and final payment to ensure that projects are operated with minimum commercial risks.
• Contributes to team effort by accomplishing related results as needed work with filed engineering team to complete hand over project.
• Bachelor degree in Mechanical or Electrical Engineering or relevant sale industry products.
• 2-5 years in elevator/escalator industry.
• Good command of English both written and spoken.
• Good computer skills.
• Good at communication and human relations.
• Other Duties.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• What's In it For Me.
• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local standards.
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects.
• Apply today to join us and build what's next!.
• If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
• Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
• You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
• When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
• We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
• Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
• Become a part of the Otis team and help us.
• _Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected]._.
• Click on this link to read the Policy and Terms.