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Skills:

Excel

Job type:

Full-time

• ให้บริการด้านข้อมูลประกันภัยอุบัติเหตุส่วนบุคคล การประกันภัยการเดินทาง.
• บริหารจัดการข้อร้องเรียนจากลูกค้า.
• กระตุ้นหรือส่งเสริม ให้ลูกค้าเห็นถึงประโยชน์ของการประกันภัย.
• วุฒิปริญญาตรี ไม่จำกัดสาขา.
• มีทัศนคติที่ดีต่อหน้าที่ที่ได้รับมอบหมาย (Can Do Attitude).
• มีทักษะในการสื่อสาร การเจรจาต่อรอง มีความสามารถในการนำเสนอข้อมูลได้อย่างชัดเจนและเข้าใจง่าย.
• มีมนุษยสัมพันธ์ดี มีความมุ่งมั่น และกระตือรือร้น.
• สามารถทำงานภายใต้สภาวะความกดดันได้เป็นอย่างดี.
• สามารถใช้โปรแกรม Word, Excel พื้นฐานได้ดี.
• หากมีประสบการณ์ทางด้าน Call Center จะพิจารณาเป็นพิเศษ.

Experience:

1 year required

Skills:

Able to work as a shift, Good Communication Skills, Service-Minded, Thai

Job type:

Full-time

• ค้นหา CS สายบวก! ไม่ใช่แค่คอยตอบแชท แต่พร้อมที่จะดูแลเชิงรุก กระตุ้นยอดขาย เพื่อรับค่าคอมฯ แบบจุใจ! เบื่อไหมกับการเป็น CS ที่นั่งรอตอบคำถามตามสคริปต์ไปวันๆ? ที่นี่เรามองหา "นักแก้ปัญหาและนักสร้างโอกาส"! หน้าที่ของคุณไม่ใช่แค่ Support แต่คือการดูแลลูกค้าอย่างใกล้ชิด ติดตามผลลัพธ์ ทำให้ลูกค้ารักสินค้าและบริการของเรา กระตุ้นการตัดสินใจซื้อ และสนุกไปกับการ Upsell ยิ่งคุณดูแลลูกค้าได้ดีเยี่ยมเท่าไหร่ รายได้จาก "ค่าคอมมิชชั่น" ของคุณก็จะยิ่งพุ่งสูงขึ้นเท่านั้น! ถ้าคุณรักงานบริการและมีสายเลือดนักขายแฝงอยู่. มาร่วมเติบโตไปด้วยกัน!
• Support 80% / Follow-up & Upsell 20%.
• ความรับผิดชอบหลัก (Key Responsibilities).
• Multichannel Support: ให้คำแนะนำและแก้ไขปัญหาการใช้งานระบบ Paxel ผ่านทาง Live Chat, Email, Social Platform และทางโทรศัพท์ผ่าน ระบบ call-center อย่างมืออาชีพและสุภาพ.
• Proactive Engagement: ติดตามสถานะการใช้งานของลูกค้า (Monitoring) และติดต่อสอบถามหรือให้คำแนะนำเพิ่มเติมก่อนที่ลูกค้าจะแจ้งปัญหาเข้ามา เพื่อเพิ่มอัตราการต่ออายุสมาชิก (Retention).
• Technical Troubleshooting: วิเคราะห์และแยกแยะปัญหาทางเทคนิคเบื้องต้น สามารถอธิบายขั้นตอนการแก้ไขที่ซับซ้อนให้กลายเป็นเรื่องง่ายสำหรับลูกค้า และประสานงานกับทีม Developer หรือฝ่ายที่เกี่ยวข้อง เพื่อแก้ไขปัญหาทางเทคนิคให้ลูกค้าอย่างรวดเร็ว.
• CRM & Task Management: บันทึกข้อมูลลูกค้าและจัดการเคสอย่างเป็นระบบผ่านโปรแกรม CRM และติดตามความคืบหน้าของงานผ่าน Task Management เพื่อไม่ให้ตกหล่น.
• Knowledge Base Contribution: รวบรวมคำถามที่พบบ่อย (FAQs) เพื่อช่วยทีมพัฒนาคู่มือการใช้งาน (Manual) หรือบทความ Knowledge Base บนเว็บไซต์.
• Shift Work: สามารถเข้ากะตามช่วงเวลาที่กำหนดเพื่อให้ครอบคลุมการดูแลลูกค้าอย่างต่อเนื่อง.
• Experience: มีประสบการณ์ด้านงานบริการลูกค้า (Customer Service) อย่างน้อย 1-2 ปี หากมีประสบการณ์ในธุรกิจ SaaS หรือ Tech Startup จะได้รับพิจารณาเป็นพิเศษ.
• Communication Skills: มีทักษะการสื่อสารดีเยี่ยม สามารถจับประเด็นสำคัญได้ไว ใช้ภาษาไทยได้อย่างถูกต้อง สุภาพ และมีน้ำเสียงที่เป็นมิตร (Service Mind).
• Analytical Thinking: มีตรรกะในการคิด (Logic) ที่ดี สามารถแยกแยะความสำคัญของปัญหา และตัดสินใจแก้ไขสถานการณ์เฉพาะหน้าได้อย่างใจเย็นและเป็นระบบ.
• Tech Savvy: เรียนรู้การใช้งานซอฟต์แวร์ใหม่ๆ ได้รวดเร็ว หากใช้โปรแกรมกลุ่ม Task Management (เช่น Notion, CODA, Trello) หรือ CRM (เช่น HubSpot, Zendesk) ได้จะพิจารณาเป็นพิเศษ.
• Emotional Intelligence: มีความฉลาดทางอารมณ์สูง (EQ) สามารถรับมือกับลูกค้าที่กำลังหงุดหงิดได้ด้วยความเข้าใจและอดทน.
• Ownership: มีความรับผิดชอบสูง ตื่นตัวในการทำงาน (Active) ไม่รอให้งานเดินเข้ามาหา แต่พร้อมเดินเข้าหางาน.
• Mindset: มี "Growth Mindset" และ "Empathy" (ความเข้าใจอกเข้าใจลูกค้า) มุ่งเน้นการแก้ปัญหาที่ต้นเหตุ ไม่ใช่แค่แก้ปัญหาให้จบเป็นครั้งคราว.
• หากสื่อสารภาษาอังกฤษได้ จะพิจารณาเป็นพิเศษ (สินค้าและบริการของเรารองรับทั้งในไทยและทั่วโลก).
• Education: ปริญญาตรีทุกสาขา.
• ประกันสังคม.
• โบนัสประจำปี (ตามผลประกอบการบริษัท).
• งานเลี้ยงสังสรรค์ประจำปี.
• ค่ากะ.
• Incentive/Commission (ตามโครงสร้างบริษัท/ผลประกอบการ).
• Work From Home (ขึ้นอยู่กับความสามารถและความรับผิดชอบ กำหนดโดยผู้บังคับบัญชา).

Experience:

3 years required

Skills:

English

Job type:

Full-time

• Coordinate with Sales, Business Development, and Key Account teams to obtain shipment instructions and follow SOP requirements.
• Collaborate with customers, carriers, suppliers, vendors, and related departments for export processes.
• Follow up on orders and keep customers informed about cargo movement.
• Handle all relevant export documents.
• Create job files and issue reconciliation sheets.
• Take responsibility for problem-solving, following up on requests and addressing customer issues.
• Ensure the quality and accuracy of work to meet company standards and objectives.
• Recheck debit/credit from overseas and complete billing to customers, overseas agents, and all vendors.
• Perform additional duties as assigned by the Manager.
• Diploma or bachelor s degree or higher in any fields.
• 3-5 years experienced in Logistics, Shipping/, Airline/ Freight Forwarder business. Import & Export.
• Preferably with working experience and knowledge in Multinational logistics.
• Pleasant personality, Service-orient minded and Self-motivated.
• Proficient in MS-office (Excel, Word, and Power Point).
• Good command both speaking & writing in English..

Experience:

1 year required

Skills:

Good Communication Skills, Problem Solving, Thai, English

Job type:

Full-time

• คัดกรอง ยืนยันตัวตน และลงทะเบียนผู้ป่วย.
• นัดหมายวันรักษาตามที่ทันตแพทย์กำหนด.
• รับชำระเงิน สรุปยอดประจำวัน และนำส่งแผนกการเงิน.
• Back Office.
• รับสาย-โทรศัพท์ประสานงานผู้ป่วย ทำนัด เลื่อนนัด ยกเลิกนัด และติดตามอาการ.
• โทรยืนยันนัดหมายล่วงหน้า 3 วัน.
• ตอบแชทไลน์และให้ข้อมูลเกี่ยวกับการเข้ารับบริการ.
• พร้อมทั้งประสานงานกับหน่วยงานที่เกี่ยวข้อง จัดทำรายงาน และปฏิบัติงานอื่น ๆ ตามที่ได้รับมอบหมายจากผู้บังคับบัญชา.

Skills:

English

Job type:

Full-time

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.
• Minimum 1 year of customer service experience.
• Fresh graduate also welcome.
• Fluent in English.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.

Job type:

Full-time

• ตอบคำถามและให้คำปรึกษาผ่านช่องทางต่างๆ เช่น Facebook, Line OA, Pantip, Website และอีเมล
• ให้ข้อมูลเกี่ยวกับสินเชื่อรถยนต์/รถมอเตอร์ไซค์ เงื่อนไข การสมัคร และโปรโมชั่น
• ติดตามลูกค้าแบบ Outbound: ติดตามลูกค้าที่ทิ้งข้อความไว้ (Abandoned Chats/Messages) ที่ยังไม่ได้รับคำตอบ
• ติดต่อกลับลูกค้าที่การสนทนาไม่จบสมบูรณ์ เพื่อให้บริการต่อเนื่อง
• โทรออกและส่งข้อความติดตาม เพื่อให้ข้อมูลเพิ่มเติม
• ทำงาน 5 วัน หยุด 2 วันต่อสัปดาห์ (วันหยุดหมุนเวียนตามตารางงาน อาจไม่ได้ตรงกับวันเสาร์ หรืออาทิตย์).

Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Experience:

No experience required

Skills:

Good Communication Skills, English, Thai

Job type:

Full-time

• Receive inbound calls from customers regarding after-sales service..
• Perform after-sales service tasks for customers. (e.g. issue product invoices, handle product returns when customers are dissatisfied with the products they purchase through official store, replace products for customers in case they are defective).
• Provide inventory stock checks for customers through phone calls. (e.g. customers ask to check if the new product is available to buy at official store's branch.).
• Working Hour.
• 3 shifts (9.00 - 18.00, 10.00 - 19.00, 12.00 - 21.00).
• Shifts will be announced 2 weeks or 1 month in advance.
• 2 days off (can be split in some cases).
• 1-month training and 2-month probation period.
• Thai nationality.
• Bachelor's Degree.
• English proficiency: B2 or above.
• New graduates are welcome..
• Perks/Benefits;.
• Basic Salary.
• Performance Incentive.
• Diligent Allowance.
• Social Security.
• Group Insurance (Health).
• Annual Increment (As per company policy).
• Bonus (As per company policy).
• Leave Entitlement (AL, SL, BL, etc.).
• Entertainment Events (Whole year).
• Yearly Health Check-up (As per company policy).
• Special Rewards & Points to redeem any special vouchers, gifts, etc.

Experience:

No experience required

Skills:

Good Communication Skills, Meet Deadlines, English

Job type:

Full-time

• Conduct thorough audits of live chat interactions to ensure adherence to established quality standards and provide constructive feedback to customer support representatives for continuous improvement.
• Review website content to ensure accuracy, clarity, and alignment with company messaging, and collaborate with the Marketing team to facilitate accurate and culturally sensitive translations as needed.
• Participate in monthly calibration sessions with the customer support team to ensure ...
• Conduct audits of sales calls to assess the quality of communication, adherence to scripts, and overall customer experience, providing feedback to the sales team to enhance their effectiveness and customer satisfaction.
• Generate and analyze monthly reports on customer support metrics, including CSAT scores, identifying trends and areas for improvement, and collaborating with relevant teams to implement enhancements..
• Educational background: Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma in any field.
• 1 - 2 years experience in Customer Service or Quality Assurance, specializing in contact centers, preferably in a virtual environment (LiveChat).
• Fluency in both English and Thai.
• Able to work independently in a remote setup.
• Stable internet required.
• Strong attention to detail, with the ability to identify nuances, patterns, and areas for improvement within customer interactions.
• Excellent analytical and problem-solving skills, enabling the interpretation of data and identification of trends to drive quality improvements.
• Exceptional written and verbal communication skills to provide clear, concise, and constructive feedback to agents and Team Leaders.
• Ability to adapt quickly to changing priorities and successfully operate in a fast-paced team environment.
• Strong teamwork and collaboration skills, facilitating effective engagement with supervisors and team leaders in implementing quality initiatives.
• Excellent time management skills, allowing for the prioritization of tasks, meeting deadlines, and handling multiple projects simultaneously.

Job type:

Full-time

• Business & Strategic Ownership.
• Own the brand from a commercial and strategic perspective, not only marketing.
• Translate brand vision into annual and mid-term business plans.
• Define growth priorities across revenue streams (retail, services, products, community, membership, event, workshop, collaboration, etc).
• Revenue growth.
• Gross margin.
• Cost efficiency.
• Customer retention and lifetime value.
• Brand Strategy & Stewardship.
• Develop and safeguard Pet All s brand DNA, positioning, and long-term direction.
• Store experience.
• Product assortment.
• Pricing & promotion logic.
• Communication and content.
• Act as the final decision-maker on brand alignment..
• Marketing Strategy & Execution.
• Develop and execute annual and campaign-based marketing plans.
• Oversee both online and offline marketing initiatives.
• Ensure marketing efforts are commercially driven and measurable.
• Connect marketing activities directly to sales performance and operational capacity..
• Product, Pricing & Promotion Strategy.
• Understand product mix, contribution margin, and category performance.
• Brand positioning.
• Market competitiveness.
• Margin sustainability.
• Create promotion frameworks that drive meaningful behavior without eroding brand equity or profitability..
• Operational & System Understanding.
• Store operations.
• Inventory and supply flow.
• Service delivery.
• Backend systems.
• Identify operational bottlenecks and propose scalable solutions.
• Collaborate effectively with Operations, Finance, and Supply Chain teams..
• Financial Acumen & P&L Ownership.
• Read, interpret, and manage P&L statements and financial projections.
• Monitor cost structure, marketing ROI, and breakeven logic.
• Develop corrective action plans to close performance gaps.
• Demonstrate practical understanding of accounting principles relevant to business decision-making..
• Reporting & Performance Management.
• Produce clear, decision-ready reports for management.
• Translate data into insights, actions, and next-step recommendations.
• Ensure transparency across performance, risks, and opportunities..
• Leadership & People Management.
• Lead and coordinate cross-functional teams.
• Set clear direction, priorities, and accountability.
• Act as a strong brand representative internally and externally.
• Demonstrate maturity, ownership, and the ability to make tough decisions..
• Required.
• Proven experience in brand, marketing, or business leadership roles.
• Strong business mindset with hands-on execution capability.
• Experience building and executing business or marketing plans.
• Comfortable working with financial data and performance metrics.
• Excellent communication and stakeholder management skills.
• Ability to operate independently with high accountability.
• Preferred.
• Background in retail, FMCG, service, or multi-location businesses.
• Experience working closely with founders or executive leadership.
• Exposure to scaling or turnaround situations.
• Experience managing cross-functional teams..

Skills:

Microsoft Office

Job type:

Full-time

• ดูแลการต้อนรับ ให้ข้อมูล และอำนวยความสะดวกแก่ลูกค้าที่เข้ามาใช้บริการที่ร้าน รวมถึงการติดต่อผ่านทางโทรศัพท์ พร้อมทั้งให้คำแนะนำและส่งต่อลูกค้าตามความต้องการอย่างเหมาะสม.
• แนะนำและจำหน่ายสินค้าและบริการ รวมถึงให้บริการหลังการขายแก่ลูกค้าทั้งช่องทาง Offline และ Online.
• รับผิดชอบงานติดต่อประสานงานกับหน่วยงานที่เกี่ยวข้องทั้งภายในและภายนอกบริษัท เพื่อสนับสนุนการให้บริการลูกค้า.
• สามารถรับมือและจัดการกับลูกค้าในสถานการณ์ที่แตกต่างกัน รวมถึงกรณีลูกค้าร้องเรียนหรือมีข้อร้องเรียน.
• ดำเนินการรับจอง ประสานงาน จัดเตรียม และอำนวยความสะดวกแก่ผู้ขอเข้าเยี่ยมชมงาน ทั้งลูกค้าชาวไทยและชาวต่างชาติ.
• สรุปและจัดทำรายงานข้อมูลลูกค้า รวมถึงข้อมูลที่เกี่ยวข้องกับการให้บริการ.
• มีส่วนร่วมในการวางแผนการดำเนินงานของหน่วยงานตามที่ได้รับมอบหมาย.
• Qualification สำเร็จการศึกษาระดับปริญญาตรี สาขาการตลาด การจัดการ อักษรศาสตร์ มนุษยศาสตร์ ศิลปศาสตร์ หรือสาขาที่เกี่ยวข้อง ด้วยเกรดเฉลี่ยไม่ต่ำกว่า 2.50.
• มีทักษะในงานขายและการบริการ มีความอดทน สามารถรับแรงกดดันจากลูกค้าได้.
• มีบุคลิกภาพดี มีความมั่นใจในการสื่อสาร กล้าแสดงออก มีความคิดสร้างสรรค์.
• สามารถใช้โปรแกรมคอมพิวเตอร์ เช่น Microsoft Office ได้เป็นอย่างดี.
• สามารถสื่อสารภาษาอังกฤษได้ดี.
• Contact: Nutthawut (Frank) Email: [email protected]

Experience:

4 years required

Skills:

Automation, Risk Management, Compliance, English

Job type:

Full-time

• Lead and manage cross-functional CS-related projects (e.g., new process rollouts, system enhancement, automation initiatives) from initiation to execution, ensuring alignment with business goals and timely delivery.
• Act as PMO for CS function, including project planning, resource allocation, progress tracking, and risk management.
• Ensure delivery of operational metrics to evaluate impact, identify gaps, and recommend continuous improvement actions.
• Collaborate cross-functionally with product, operations, tech, and compliance teams to identify root causes, design scalable solutions, and implement sustainable improvements.
• Prepare and present performance reports, root cause analysis, and action plans to stakeholders and management.
• Requirements: Bachelor s or Master s degree in Business, Operations, or a related field.
• 4+ years of experience in project management, operations, or business transformation roles; exposure to customer service or operations environments is an advantage but not mandatory.
• Proven experience in leading cross-functional projects in a fast-paced environment, with strong ownership from planning to execution.
• Strong analytical mindset with experience in interpreting performance data and driving metrics-based improvements.
• Excellent communication, people management, and conflict resolution skills with good command of English.
• Familiarity with fintech, payments, or digital wallet services is an advantage.
• Strong logical and analytical thinking.
• SQL and coding skills are a plus e.g. Google App Script, JavaScript, Python etc.
• Yesterday 18:22.

Experience:

2 years required

Skills:

Social media, Social Media Management, Quality Assurance

Job type:

Full-time

• Supervise daily handling of customer complaints, inquiries, and problem cases.
• Ensure timely and effective resolution in line with service level agreements (SLAs).
• Analyze recurring issues and work with relevant teams to reduce case volumes.
• Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels.
• Coordinate with operations and ground teams to resolve escalated delivery issues quickly.
• Maintain close monitoring and reporting of high-priority cases to leadership.
• Work closely with SPX operations, customer service, and logistics teams to improve end-to-end service experience.
• Liaise with tech or product teams for system improvements or tools needed for case resolution.
• Track KPIs such as resolution time, CSAT (Customer Satisfaction Score), and all of OKRs areas.
• Use data to find root causes and develop action plans to improve performance and reduce case backlogs.
• Lead and mentor a team of agents or specialists managing case and SWAT activities.
• Conduct regular training, performance evaluations, and process updates.
• Identify customer pain points and suggest enhancements to services or processes.
• Proactively work on initiatives to reduce customer effort and increase satisfaction.
• Requirements Bachelor s degree in Business, Communications, or a related field.
• 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
• Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
• Strong understanding of all mile delivery and logistics processes.
• Ability to interpret KPIs like CSAT and delivery SLA metrics.
• Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
• Conflict resolution and escalation management abilities.
• Capable of leading a SWAT team and making quick decisions under pressure.
• Proactive mindset for root cause analysis and implementing improvements.
• Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
• Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
• Knowledge of e-commerce or logistics industries is a plus.
• Familiarity with quality assurance practices and performance monitoring is a plus.

Experience:

1 year required

Skills:

Express, Assurance, Compliance

Job type:

Full-time

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

Experience:

2 years required

Job type:

Full-time

• Valuation and Targeting: ensure effective targeting of high value customers.
• Sales Planning: achieve sales, activity and field promotion objectives.
• Promotion Cycle Management: ensure effective execution in alignment with the promotional strategy at territory level.
• Formulary Listing: ensure formulary listing success of company products.
• Customer Focused Selling: shape customer behaviors.
• Territory Management: maximize effectiveness and efficiency of call activities.
• Other Customer Contacts: capitalize on other customer contacts effectively to influence physicians perception and prescribing behavior.
• Field Visit Management: develop skills required for customer focused selling.
• Tracking and Responding to Results: achieve territory objectives and respond promptly to changes in the market.
• Talent Management: enhance personal skill development to deliver strategic and operational performance.
• Bachelor s in Veterinary Science or Veterinary Medicine.
• Preferable at least 2 years experience of Sales.
• Be able to travel, country work, after hours and occasional weekend work.
• Emphasis on Customer Focus and Sales Planning.
• Understanding of animal health pharmaceutical industry and local competitor information.
• Account Management, Account Management, Coordinating Resources, Country-Specific Expertise, Customer Experience Design, Customer Experience Management, Customer Management, Customer Relationship Management (CRM), Customer Service Management, Data Analysis, Delivery Driving, Field Sales Management, Market Analysis, Marketing Strategies, New Product Introduction Process, Organizational Performance Management, Product Knowledge, Promotional Strategies, Promotions Management, Sales Forecasting, Sales Operations, Sales Plan Development, Sales Reporting, Skill Development, Strategic Alignment {+ 5 more}
• Current Employees apply HERE.
• Current Contingent Workers apply HERE.
• Search Firm Representatives Please Read Carefully
• Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
• Regular
• Not Applicable
• 03/31/2026A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
• Requisition ID:R382823.

Experience:

2 years required

Skills:

Microsoft Dynamics, Microsoft Office, English

Job type:

Full-time

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center.
• Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details.
• Build, upload, and manage local knowledge articles reflecting the latest local servi ...
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders.
• Provide clear and accurate responses as well as market expertise to stakeholders.
• Achieve competency in NIQ proprietary data mining platform and driving customer s usage and adoption.
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators.
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ s bottom line across the organization.
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ.
• A Little About You.
• Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiative and continue seeking a streamlined approach. Embracing utilization of digital and cloud services. You re always looking for what s next.
• Bachelor Degree from all backgrounds.
• Fresh graduate or with up to 2 years of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/ market analyst, etc.).
• A candidate who is intrigued about working in the leading global information and measurement company.
• Proficient in Microsoft Office applications.
• Good communication and visualization skills - interested in storytelling techniques.
• Business English knowledge, both verbal and written.
• Additional Asian language skills is an advantage.
• Ability to work independently and in a team within a virtual environment.
• Open for change, integrity & client centric mindset.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.

Experience:

5 years required

Skills:

Salesforce, Contracts, English

Job type:

Full-time

• Oversee the designated portfolio by formulating a growth strategy, creating plans, and executing them to achieve both individual and team sales targets, including C4+ margin, volume growth, DSO, and other credit KPIs.
• Consistently adhere to Sales 1st Standards, prioritizing pipeline management, streamlining call planning, and enhancing account management through the utilization of Salesforce tools to boost sales productivity and efficiency.
• Drive aggressive value growth by comprehensively understanding value creation and fi ...
• Assist in crafting innovative and intricate Customer Value Propositions (CVPs) to transition from a supplier to a strategic partner, emphasizing value-driven interactions.
• Stay informed about market trends, competitors' strengths, and weaknesses to identify growth opportunities.
• Enhance value for existing customers and Shell through effective value, cross-selling, and upselling techniques.
• Prioritize the acquisition of new business, particularly targeting gold and platinum customers, in alignment with Fleet Solutions customer strategy.
• Analyze and strategize customer business dynamics, product portfolios, service packages, contracts, pricing, credit terms, and debt management.
• Adhere to HSSE Live Saving Rules and Goal Zero principles, demonstrating proactive.
• responsibility in handling HSSE matters.
• Minimum bachelor s degree/Masters are an advantage.
• Relevant sales experience or minimum 5-7 years experience in sales environment.
• Good working knowledge of the customer operation and financials and knowledge of specialist sources of information in knowledge of Salesforce tools.
• Good knowledge of English both written and verbal.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Skills:

Contracts, Statistics, Compliance

Job type:

Full-time

• Ensure Safe operations for QC Operators and contribute to eliminate unsafe conditions in area of responsibility.
• Deploy 5S Standard.
• Management Act as a key ambassador to develop Quality awareness throughout DM organization following standards defined at Dextra Group level.
• Lead local QC team to deliver outstanding quality products and services to DM customers.
• Monitor and report company quality KPI (complaints, non-conformities, rejected raw materials, rejected finished goods).
• Manage his team to achieve company objectives in terms of quality and customer satisfaction.
• Organize for each team member specific tasks and responsibilities as per company and department objectives.
• Set up individual KPIs and clear objectives according to Dextra Performance Management System (Conduct Mid year appraisals and year-end performance reviews).
• Develop continuous improvement plan to reduce non-quality cost.
• Ensure team members are qualified to perform all planned quality control activities.
• Propose and follow-up development action plans when needed.
• Plan QC department annual budget and manage it.
• Quality Management Review, comment and advise sales about the quality requirements of the client s enquiries.
• Review and validate the requirements related to quality and control in Dextra offers.
• Review quality and control requirements in purchase contracts in collaboration with the sourcing department.
• Provide quality documents such as generic test reports or inspection and test plans for the submission files.
• Actively participate during the quality audits.
• Identify material, product and process key points to inspect in relation with other departments.
• Use statistical approach to determine level of inspection (ISO2859).
• Plan inspection: inspectors allocation, inspection location, schedule, tools, methods.
• Issue inspection Work Instruction and Test Plans.
• Apply and follow up the inspection plan.
• Ensure accuracy and quality of inspections.
• Trigger and follow up controls wherever required (at supplier s site, at Dextra factories, at customer sites).
• Contact and coordinate with external parties (suppliers, Testing inspection and certification companies, custonmers).
• Issue NCRs and maintain statistics (suppliers records, scrap reports).
• Investigating non-conformities and complete root cause analysis to minimize risks and impact on Quality, Cost and Delay for company.
• Issue accurate reports and certificate of compliance.
• Lead to solve the potential quality issues encountered by the customers.
• Support the technical resolution of problems thanks to statistical and technical reports.
• Liaise with other departments (sales, production planning) and customers for solving Quality matters.
• Ensure compliance with product certification and customer requirements.
• Manage measuring tools, including maintenance and calibration.
• Continuous improvement Gather and analyze quality control data to evaluate system/process effectiveness.
• Work with production teams to identify areas of process improvement and recommend corrective actions.
• Propose actions, tools, systems, procedures and animate small group activities (quality circles) for avoiding repeating nonconformities and improving quality KPIs.
• Propose/review/adjust QC Work Instructions, procedures and Production Quality Manual.
• Review, optimize and maintain quality parameters set-up in ERP.
• Nuclear Safety Ensure that nuclear safety is considered in decision making and actions, and that it always takes precedence over any other consideration.
• Use a balanced, rigorous, and prudent approach to decision making with respect to quality, cost, and schedule such that nuclear safety is never compromised.
• Ensure that involved personnel understand not only their own responsibilities and the consequences of mistakes, but also those of their immediate colleagues and how these responsibilities complement each other.
• Ensure that key operational and technical positions are filled by competent and knowledgeable persons, and that they are empowered to speak openly.
• Take prompt conservative and preventive actions when an incident that could affect nuclear safety is reported, even if not yet fully understood or documented.
• Communicate transparently to your direct reporting any issue which might compromise nuclear safety.
• Qualifications Requirements: Bachelor s degree in engineering i.e. Civil or Mechanical, Industrial or Material Science, or related field.
• 10 years experience in designing and leading Quality Control system & tools.
• Experience in manufacturing environment, continuous process and assembly.
• Fluent (written and spoken) and capable of exchanging with international customer representatives.
• MS Powerpoint and ERP systems.
• AutoCAD.
• Strong motivation and level of energy, change management and result driven, service minded, well organized, teamwork and good interpersonal skills.

Experience:

2 years required

Skills:

Data Analysis

Job type:

Full-time

• Responsible and accountable to grow coffee and fresh drink business under Shell Café brand.
• Marketing & Innovation.
• Develop and execute marketing campaigns for coffee and drink offerings.
• Stay updated on beverage trends and introduce innovative menu items.
• Organize in-store events or tastings to boost engagement.
• Sales & Financials.
• Monitor sales performance and implement strategies to meet targets.
• Manage cash handling and assist with financial reconciliation.
• Collaborate with store management on pricing and promotions.
• Operations & Product Quality.
• Ensure the implementation of signature menu and core menu to be available at all sites.
• Ensure all beverages meet quality and presentation standards.
• Monitor inventory levels and order supplies as needed.
• Work with and provide a guideline to a CR operation manager to manage daily operations of the coffee and fresh drink section, ensure cleanliness and hygiene standards in accordance with health regulations.
• Work with a Training Manager to develop training protocol for baristas and beverage staff.
• Conduct regular performance reviews and provide coaching.
• Customer Experience.
• Engage with customers to understand preferences and recommend products.
• Handle customer complaints and resolve issues promptly.
• Promote seasonal specials and new product launches.
• Minimum 2-3 years of experience in food service or beverage retail.
• Strong knowledge of coffee brewing techniques and drink preparation.
• Excellent leadership, communication, and customer service skills.
• Familiarity with POS systems and inventory management tools.
• Passion for coffee culture and beverage innovation.
• Experience in marketing or promotional strategy.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong operational experience in coffee business.
• Strong in both internal and external stakeholder engagement.
• Quantitative thinking & high capability in data analysis.
• Experience in managing the dealer operations.
• Strong in delivery through other skill.
• Ability to work under commercial pressure with stretch targets.
• Ability to manage prioritization, multiple tasks from stakeholders and deliver within challenging deadlines.
• Having Commercial Approach and ability of taking commercial risks.
• Strong in Data analytic.
• Having a fast and agile attitude with sense of urgency.
• Commercial Mindset.
• Resilient manner.
• Sales experience is a plus.
• FMCG experience is a plus.
• Dimensions.
• of Channels: MBA and DO.
• of sites: 220+.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Skills:

Legal, Risk Management, SAP, English

Job type:

Full-time

• Provide leadership in business review, pipeline and Forecast meetings.
• Provide proactive financial advice and oversight in contract negotiations and deal structuring for strategic opportunities to increase profitability and revenue.
• Ensure effective and efficient deal support, based on relevant deal segmentation with the respective interaction to the Sales and Services organizations (strategic deal management and deal desk).
• Orchestrate business support teams (Legal and Contracting, Revenue Recognition, Pricing, Financing, Collections, Credit Management and Risk Management) to ensure effective and efficient deal support.
• Contribute to the achievement of cash collection targets internally and externally.
• Align and share best practices with Operations Teams and the SAP CFO community.
• Design, implement and maintain business and payment models in partnership with third party financing companies across the region, to support direct and indirect business.
• Ensure quality of business, aligning with customer success and SAP strategies.
• Be a change agent and voice of reason to weed out ineffective partners, advise the business on problem customers, etc.
• Ensure all deals in the country are completed at the highest of ethical and professional standards. Adhering to all SAP policies and programs.
• Direct Engagement with Key Customers & Partners.
• Represent SAP as the executive sponsorship for certain customer accounts.
• Build strategic networks to sell/demonstrate the advantages of the SAP portfolio to the CFOs in the market, including public speaking.
• Showcase SAP runs SAP , Innovative Solutions as well as Shared Services Model and SAP Finance Transformation story in general.
• Build and maintain a relationship with select peers across the customer and partner landscape to help influence situations to SAP interest.
• Accountability for the Financial Planning & Analysis.
• Provide strong analytical and management input (based on macro-economic, industry and internal data for the country/ market unit).
• Provide proactive financial advice and solutions for strategic direction and insight on opportunities/process improvements to increase profitability and revenue and to identify efficiency and growth opportunities.
• Be actively involved in the development and implementation of the go-to-market processes and structures.
• Being a delegate to the Market Unit CFO, have a dedicated focus on expense items&rdquo.
• Ensure Market Unit stakeholders have a realistic view of the forecast and potential landing zone on top-line and effectively provide a perspective on upsides and risks within and outside the forecast to follow a no surprises approach&rdquo.
• Drive cost optimization and management of expenses approach in line with the company guidance and policies.
• Act as the Representative for Governmental Bodies and Auditors.
• Abide by the rules of corporate governance as well as country specific regulatory tasks.
• Coordinate responses to matters raised by internal and external auditors to ensure timely resolution.
• Ensure Compliance and Governance within the Organization.
• Act as a voice of conscience of the company.
• Ensure compliance and safeguards the Company s trust and reputation.
• Be the local counterpart and orchestrator for GFA organizations (for example for Global Facility Management, Global Shared Services organization, etc.) and local affairs, - be responsible for any local adaptations of global policies and the delegate Delegation of authority (DOA) to the Market Unit CFO.
• Provide strong oversight around business quality from a compliance/governance standpoint and be willing to challenge positions, models and specific transactions, if warranted. Call out practices and business that seems to be a concern and ideally prevent these from occurring.
• Guide/coach the country MD on overall governance as well as act as a sounding board on downstream issues that could emanate, to provide a realistic view on implications of decisions.
• Leadership for all F&A Employees in the Respective Entity.
• Inspire team members and create a winning team.
• Provide inputs on GFA Strategy and drive execution at country level.
• Provide local functional leadership to local teams of global internal organizations.
• Act as the main interface for all parts of the LoB GFA (Shared Service Center, especially for the Chief Accounting Organization and the COEs).
• Develop existing talents and prepare for tomorrow through training and upskilling talents within extended finance team.
• EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES.
• Highly developed Leadership skills.
• A relevant professional qualification i.e. CPA or equivalent or a master s or similar degree in accounting, business administration or economics related studies or an MBA.
• Develop great teams.
• Drive innovation.
• Simplify.
• Strategic thinking.
• Ability to drive transformation.
• Highly developed influencing ability.
• Customer Centricity.
• Highly developed coaching skills.
• Act as a trusted advisor to leaders and employees.
• Excel in a very fast-paced environment.
• Knowledge of SAP financial processes & systems.
• Knowledge of corporate financial governance, policies and guidelines.
• Knowledge of local GAAP and local legal F&A requirements is a plus.
• Fluency in Business English.
• WORK EXPERIENCE.
• A minimum of 10 years of Finance experience in FP&A, controlling, accounting audit or related function.
• Certified Public Accountant (CPA).
• Relevant work experience in Thailand is a strong plus.
• Fluency in English, both spoken and written, is an absolute must as well as Thai language.
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.