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Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Experience:

2 years required

Skills:

Customer Relationship Management (CRM), English

Job type:

Full-time

• Handle all incoming online channels e.g. E-mail, Facebook, Line and Website efficiently and professionally by following customer service process and ensure the request & complaints have been handling properly within timeline.
• Gather basic information of complaint and capture customer complaints by using CCRP system and / or escalate complaint case to upper level and ensure customer complaints are properly solved.
• Coordinate with various functions e.g. Registration, Collections, Sales etc. to foll ...
• Coach and supervise team, investigate and solve all of issue to better handling day-to-day difficult case as well as verify non-voice channels month end report.
• Handle inquiries & complaints from online channels.
• 2-3 year experience in Call Center/Customer Services.
• Good command of English.
• Bachelor s degree or higher in Business Administration or related fields.
• Minimum 2-3 years of experience in Call Center / Customer Services (In/Outbound/Non-voice).
• Having background in Hire Purchase, Finance or Banking industry would be a plus.
• Good command of English.
• Good communication and problem-solving skills.

Skills:

Accounting, Excel

Job type:

Full-time

• Keep quality high standards about controlling inventory and mailing service.
• Balance of inventory enough to user.
• Establishes planning of office supplies process by performing document storage, product borrowing, searching and document destroying.
• Determine process about document or product sending by monitoring product no damaged product is sent out. No damaged raw material is accepted in.
• Control outsource work s process by controlling them to work on time and under SLA.
• Perform summary expense of printing and mail sending and summary performance of vendors/outsource for report to supervisor.
• Communicate and cooperate with supervisors and coworkers for discuss, improve problem and find summary together.
• Receive all complains from branches and head office to improve as requested.
• Test BCP for billing and letter.
• Bachelor s degree accounting and management or related field.
• 1 Years of administration or related.
• Good computer skills (MS Word, Excel,).
• (https://krungsri.com/b/privacynoticeen).
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
• FB: Krungsri Career.
• LINE: Krungsri Career.
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.

Skills:

Project Management, Analytical Thinking, Negotiation, English

Job type:

Full-time

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

Experience:

No experience required

Skills:

English, Thai

Job type:

Full-time

• Customer Service.
• Event Coordination.
• Partnership Development.
• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions..
• Experience in event organisation is preferred.
• MC speaker.
• Organising tour..
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Friday..
• Website TB: https://bkkfrenchtouch.com/best-team-building-in-bangkok/.
• Website AA: https://bkkfrenchtouch.com/gallery/amazing-race-bangkok/.
• Website Detective dash: https://www.detectivedash.com/.
• Website Cooking Class: https://bkkfrenchtouch.com/gallery/cooking-class-bangkok/.
• If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.

Experience:

5 years required

Skills:

Problem Solving, Excel, English

Job type:

Full-time

• Lead and supervise customer service team to provide the after-sale service and handle customer complaints and provide solutions in order to meetcustomer's satisfaction which determine potential business opportunities to achieve targeted growth.
• Handle difficult& special calls and solve other issues escalated by agents& follow up with various departments on problem solving or information sharing ifneeded.
• Monitor team performance, achieve customer service targets.
• Manage, Advise, Coaching and communicate with the customer service team to ensure high performance and take timely action to drive the continuouscustomer service satisfaction improvement.
• Manage a team of customer service i.e. Make sure the day-to-day operations run smoothly.
• Incoming cases and calls monitoring and job assignment including calls and email.
• Talk to agents regularly, find out potential people issues, solve or escalated accordingly.
• Fulfill all other work assigned by the manager.
• Liaising with the Customer Service Manager to help develop action plans for the call centre team.
• Must HaveGraduated degree in marketing, business administration,economics or related fields.
• Minimum 5 years in Customer Service with at least 2 years in managerial level, Call Centre and other related fields.
• Nice to HaveGood presentation and motivation skills.
• Influencing and negotiating skills.
• Good communications skills both written and spoken Thai and English.
• Excellent customer service mind and Self-motivated.
• The Knowledge of insurance operations and processes will be the advantage.
• Good computer knowledge and skills including Microsoft word/ excel, and database management.
• Familiar with Data Analytics.

Experience:

2 years required

Skills:

Problem Solving, English

Job type:

Full-time

• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• 2) Quality ManagementBe responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
• 3) Business Acumen and multiple programs / systemsProcess and record new transactions.
• For those with non-call resolution, will escalate the case in the tracking service request - Footprints program to Functional Unit.
• Must HaveBachelor's degree in any fields.
• Minimum 2 years' experience in insurance operations, customer services, call center or other related field.
• Nice to HaveInsurance product knowledge.
• Customer service managerial skill.
• Problem solving& decision making.
• Collaboration& Data protection are required.
• Able to communicate in English is plus.

Skills:

Compliance, Legal

Job type:

Full-time

• Ensure customer s orders are processed in a timely and accurately manner.
• Ensure reports are submitted on a timely to established customer s schedules.
• Investigate root-cause of operation incidents and service failures, make recommendation to the CS Assistant Managers / Management for improvements.
• Liaise and update customer closely to resolve customer orders or shipments related issues.
• Others.
• Inventory Management for Customer s WMS system.
• Ensure all billings are done timely & accurately with all necessary supporting documents.
• Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
• Maintain and ensure safe keeping and traceability of relevant customer s document / records.
• Capture and update on all KPI measurement, orders management, and orders turnaround time metrics etc.
• Collate and compute the monthly KPI report.
• Achieve & maintain consistent KPI, make suggestions to improve when necessary.
• Additional functions as mandated by Management.
• QHSE.
• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency.
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility.
• Ensure the compliance with applicable legal requirements.
• At CEVA we are committed to creating a safe and healthy work environment.
• A Competitive Compensation PackageComprehensive Health & Dental Benefits.
• Professional Development Opportunities.
• Continuing Education.
• CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
• We thank all candidates for applying, however, only successful candidates will be contacted for an interview.

Skills:

English

Job type:

Full-time

• Provide comprehensive product and service information to customers in the automotive industry, addressing their inquiries and resolving issues efficiently.
• Engage potential customers by answering questions, offering advice, and suggesting additional relevant automotive products and services.
• Open and maintain customer accounts, ensuring accurate records and up-to-date information.
• Resolve customer complaints by identifying issues, providing effective solutions, and following up to ensure satisfaction. Maintain the highest level of service, professionalism, and product knowledge in all customer interactions.
• Work Conditions:Work Schedule: 40 hours per week, 5 days per week, with shifts, including night shifts. Flexibility to work on weekends and holidays is expected.
• What We're Looking For:Strong communication skills in Thai (spoken and written) and good proficiency in English.
• Exceptional customer service skills with the ability to manage inquiries, concerns, and provide timely resolutions.
• Previous experience in call centers, customer service, or supervisory roles, particularly within the automotive industry, is a plus.
• Ability to remain composed and professional under pressure, especially in busy or challenging situations.
• New graduated are welcome.
• Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
• We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
• 61186 | Customer Services& Claims | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent

Skills:

Marketing Strategy

Job type:

Full-time

• Focus primarily on marketing and sales function of Corporate Trust Services in order to solicit new accounts/business as well as managing existing customers.
• Responsible for achieving assigned revenue target.
• Develop marketing strategy / account plan and regularly update customer profile under responsibility.
• Ensure consistency in new business momentum, in terms of building up of the prospects pipeline each month.
• Consistently monitor and report competitive activities and new market developments and work closely with Product Team, Operations Group and/or other Departments to achieve solution for clients to which will assist in business expansion and/or business origination.
• Prepare quotations, proposals, presentation materials for clients, agreements, POA, SLA, call reports, deal reports for review, and internal memos relating to special request for clients.
• Client Services To act as the prime contact point for customers in assisting their queries / problems.
• To regularly keep close contact with clients to assist Sales in finding gap and spotting opportunity for business referral.
• To act as a liaison officer amongst different units e.g. cooperate with RMs, Sales, and Operations to solve customers problems.
• To perform Service Review for clients.
• To handle end-to-end process of new account opening, closing and maintenance.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.