What is WorkScore™?
What is WorkScore? The blue bar next to each of the jobs indicates how well your profile matches with the job position. To see WorkScore scores you need to complete your profile at least to 80%.
For best matches we recommend to fill as much as you can, up to 100%. You can apply to all jobs, although jobs with higher match percentage are most relevant to your skills, education and background. Even with a low WorkScore percentage, if you really like the job then it still could be a right job for you!
Job type:
Full-time
Salary:
negotiable
- To be responsible for 7 Shops consisting, A-Store, Telewiz, and AIS Buddy Exclusive by visiting (2 times/ branch/month).
- To coach, consult, and encourage shop managers and staff at each location to achieve sales targets.
- To train, coach, and monitor Pastner's staff to serve customers according to the service quality of AIS policy.
- To prepare and analyze the data to set objectives before meeting and visiting plan by focusing on the company targets and KPIs including summarizing issues and following up after visiting.
- Counseling in the business condition and system to serve customers and solve customers' problems.
- To investigate and handle customers' complaints at Partner's shops including finding the solution or process to prevent it.
- To operate and update the partner's staff profile on the DRM Profile System (CCSM).
- To monitor and coach partner's working procedures depending on PCI-DSS, Customer data privacy, and IT Security to reduce the risks.
- Representative of the company to build a good relationship with the partners.
- as AIS Trainer for training and developing partner's competency in functional skills and soft skills depending on training road map both on-site and online such as The AIS Way, Service interacts, Save Churn, Sales advisor, payment system, IM, MC and new technology.
- Recruiter Chaipob Naisanguansri (ไชยภพ นัยสงวนศรี)
Experience:
2 years required
Skills:
Customer Relationship Management (CRM), English
Job type:
Full-time
Salary:
negotiable
- Handle inquiries & complaints from online channels.
- 2-3 year experience in Call Center/Customer Services.
- Good command of English.
- Handle all incoming online channels e.g. E-mail, Facebook, Line and Website efficiently and professionally by following customer service process and ensure the request & complaints have been handling properly within timeline.
- Gather basic information of complaint and capture customer complaints by using CCRP system and / or escalate complaint case to upper level and ensure customer complaints are properly solved.
- Coordinate with various functions e.g. Registration, Collections, Sales etc. to follow up customer case and response to customer promptly.
- Coach and supervise team, investigate and solve all of issue to better handling day-to-day difficult case as well as verify non-voice channels month end report.
- Bachelor s degree or higher in Business Administration or related fields.
- Minimum 2-3 years of experience in Call Center / Customer Services (In/Outbound/Non-voice).
- Having background in Hire Purchase, Finance or Banking industry would be a plus.
- Good command of English.
- Good communication and problem-solving skills.
Skills:
Compliance, Statistics
Job type:
Full-time
Salary:
negotiable
- To perform Credit Line Implementation, Loan Transaction, Promissory Note, Roll over Promissory note and related report in Multi Currency Loan System ( MCL ), Leasing, Recovery Account System ( RAS ) and Bad Loan System ( BLS ).
- To check and control loan transaction instruction document.
- To perform end day reconciliation and other as per assignment.
- To perform Letter of Credit Support issuance.
- To support and control process all project soft loan under GSB bank and Bank of Thailand.
- Work actively with officers to achieve satisfactory audit review for all daily processes.
- Work actively with officers to support new product / services launches of business unit.
- Work actively with officers to meet SLA turnaround time for daily processes.
- Work actively with officers to ensure compliance of Procedure, ORSA and risk control descriptions.
- Operation- related.
- All other general administrative tasks pertaining to company loan documentation.
- Ensure strict compliance with banking secrecy guideline and the bank internal policies and guidelines.
- Pack and maintain proper record for all archiving of company documents.
- File all supporting documents by transaction date.
- Compliance/Quality Control.
- Maintain a high standard of operations control and compliance to protect the bank s interest.
- Ensure compliance with bank s policies and procedures and audit requirement.
- Ensure that areas of non-compliance highlighted by the Internal auditors and compliance officers are followed up promptly and all staff are briefed accordingly to prevent recurrence.
- Ensure that in Teams maintain a high standard of operations timelines, completeness and controls in daily company loans operations.
- Customer Service Management.
- Ensure strict compliance with banking secrecy guidelines.
- Human Resource Management.
- To assist officers in all administrative/ support tasks so that efficient and quality service can be rendered to customers as per Service Level Agreements.
- Collect and complies statistics or the preparation concerning report.
- Communication.
- Accept guidance readily from supervisors and Team new tasks fast.
- Participate in discussion sessions to solve work-related issues.
- Provide feedback to supervisors on operations-related matters.
- Contribute towards building a conductive work environment in the Team.
Job type:
Full-time
Salary:
negotiable
- First Contact and Support for Service Operation.
- E2E Registration (Online and Batch): Check document, verify information before registration and follow document for tracking & archiving.
- Co-ordinate with related function for implementation and delivery (SIM, Number, Device).
- Responsible to support customer requesting and problem handling to be completed.
- Job Description First Contact and Support for Service Operation.
- Service BC and customers by call management (call in & call out).
- Manage incoming work from various channels: Email & Service walk-in customers.
- E2E Registration (Online and Batch): Check document, verify information before registration and follow document for tracking & archiving.
- Co-ordinate with related function for implementation and delivery (SIM, Number, Device).
- Responsible to support customer requesting and problem handling to be completed.
- Qualifications Prefer age 25 - 30 years.
- Bachelor's degree in related field.
- Good human relationship & good service mind.
- Strong communication and interpersonal skills and dedication to customer satisfaction.
- Able to use MS Office.
- Recruiter Kanchisar Dunmai (กัญญ์ชิสา ดันไหม)
Customer Service Officer - General Job Description and duties.
Overview:A Customer Service Officer is responsible for providing excellent customer service to customers. They are the face of the company and must be able to handle customer inquiries, complaints, and requests in a professional and timely manner. They must be able to provide accurate information and solutions to customers in order to ensure customer satisfaction.
Common Responsibilities:
• Greet customers and provide assistance
• Respond to customer inquiries and complaints
• Resolve customer issues in a timely manner
• Provide accurate information about products and services
• Process customer orders and payments
• Maintain customer records
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and suggest improvements
• Ensure compliance with company policies and procedures
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