Join a dynamic and collaborative design team shaping the future of e-commerce and logistics in Southeast Asia. Our team is responsible for enhancing the Post-Purchase experience for buyers, omni-sellers, and users of logistics technologies, catering to multiple user types across the region.

The team works closely with product teams, local operations, customer service team and country PMs, addressing diverse requests and insights to create better-integrated solutions. With a focus on cross-cultural collaboration, we are part of a larger Design Studio that includes research, product, writing, enabling a holistic and innovative approach to problem-solving.

We are seeking a talented UX/UI Designer to join our Thailand team and drive impactful user experiences in the logistics domain across Southeast Asia. You will participate to optimize the end-to-end experience for logistics users, develop innovative ideas and solutions to enhance satisfaction, and collaborate with cross-functional teams to align on goals and drive continuous improvements.

Key Responsibilities:

1. Manage and optimize the end-to-end operations experience, ensuring smooth and efficient processes for many user types within logistic sector.

2. Develop ideas, strategies, and solutions to address user pain points and enhance satisfaction.

3. Collaborate with internal designers and cross-functional teams, including product, operations, and technology, to align on goals and drive initiatives for continuous improvement.

4. Create user flows, wireframes, prototypes, and high-fidelity designs that adhere to usability best practices.

5. In certain project scenarios, when implementing new features, collaborate with the product team to conduct targeted research and gather valuable insights from local operators at facilities in Thailand.

6. Drive initiatives focused on continuous improvement and adapting to market needs.

Education Level: Bachelor’s degree or higher in Design, Human-Computer Interaction, or a related field.

At least 3 years of professional experience in UX/UI design or a related field.

Hard Skills:

• Strong expertise in UX/UI design principles, interaction design, and visual design.

• Proficiency in English, both written and verbal, is crucial, as effective communication and collaboration with teams across Southeast Asia are integral to the role.

• Proficiency in design tools: Figma, Adobe

• Able to translate insights into actionable designs, incorporating feedback into iterative design processes.

• Ability to create user flows, wireframes, prototypes, and high-fidelity mockups.

Soft Skills:

• Strong communication skills to convey ideas clearly and collaborate with cross-functional teams.

• Effective teamwork abilities in a cross-cultural and dynamic environment.

• Self-management skills, including time management and the ability to prioritize tasks in a fast-paced setting.