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Experience:

5 years required

Skills:

Project Management, Microsoft Office, Risk Management, Recruitment, English, Thai

Job type:

Full-time

• Service Operations Management: Oversee and manage the day-to-day service operations of the SCSO department, ensuring adherence to established policies, procedures, and service level agreements (SLAs).
• Team Leadership & Development: Lead, mentor, and develop a team of service professionals, fostering a high-performance culture, providing regular feedback, and identifying training needs to enhance their skills and capabilities.
• Process Optimization: Continuously review and analyze existing service processes, id ...
• Customer Satisfaction: Monitor and analyze customer feedback, addressing service issues promptly and effectively to ensure high levels of customer satisfaction and loyalty.
• Performance Monitoring & Reporting: Establish and track key performance indicators (KPIs) for service operations, generating regular reports for management on service performance, trends, and areas requiring attention.
• Risk Management & Compliance: Ensure all service activities comply with relevant regulatory requirements, internal policies, and risk management frameworks.
• Collaboration: Work closely with other departments (e.g., Sales, Operations, IT) to ensure seamless service delivery and resolve inter-departmental issues.
• Resource Allocation: Effectively manage resources, including staffing, budget, and technology, to optimize service delivery and meet operational targets.
• Project Management: Participate in or lead service-related projects, from conceptualization to implementation, ensuring timely and successful completion.
• Education: Bachelor's degree in Business Administration, Finance, Banking, or a related field. A Master's degree is a plus.
• Experience: Minimum of 5-7 years of experience in service operations or customer service management within the banking or financial services industry, with at least 3 years in a leadership or supervisory role.
• Strong understanding of banking products, services, and operational processes.
• Proficiency in using service management software and CRM systems.
• Excellent analytical and problem-solving skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Exceptional leadership and team management abilities.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
• Proven ability to drive process improvement and operational efficiency.
• Customer-centric mindset with a strong commitment to service excellence.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Strong decision-making skills and a proactive approach to problem-solving.
• Language: Fluency in Thai and English (both written and spoken) is essential.
• Additional Requirements.
• Be a Part of the UOB Family.
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
• Apply now and make a Difference.

Experience:

1 year required

Skills:

Data Analysis, Recruitment, English

Job type:

Full-time

Position: Education Consultant, Company: Ondemand Education Company Limited (Head Office), Location: Thailand, Employment Type: Full-time, Department: Ignite. Key Responsibilities: Delivering customer service and educational consulting, driving sales expansion across branch locations, training counselors on international programs and company products, outreach to schools to arrange counseling events for prospective international students, public presentation of international program admission procedures, completing assigned tasks as needed. Required Qualifications: Minimum one year ...

Experience:

3 years required

Skills:

E-learning

Job type:

Full-time

• Training Strategy & Planning.
• Develop an annual training plan for frontline clinic staff, aligned with business priorities and branch requirements.
• Conduct training needs analysis using employee performance data, branch feedback, quality-control findings, and operational results.
• Identify capability gaps and recommend practical training solutions.
• New Joiner & Onboarding Training.
• Design and deliver structured onboarding programs for new clinic staff.
• Cover essential topics such as company and brand knowledge, service standards, basic product knowledge, POS systems, and operational workflows.
• Support new employees throughout the learning process and ensure they become clinic-ready within the agreed timeframe.
• Create an encouraging learning environment where new employees feel comfortable participating and asking questions.
• Recurrent & Skill-Upgrade Training.
• Plan and deliver refresher and skill-development training for existing clinic staff.
• Training topics may include customer service, selling skills, customer communication, POS updates, VIP protocols, and complaint handling.
• Work closely with the Retail team and Branch Managers to address specific service or performance gaps.
• Provide practical coaching and constructive feedback that helps employees improve with confidence.
• Related Training Program.
• Product Knowledge Training.
• Collaborate with doctors, medical advisors, Retail, and Marketing teams to develop product knowledge training for treatments such as Botox, fillers, lasers, injections, and wellness services.
• Translate clinical and technical information into clear, practical, and easy-to-understand content for frontline employees.
• Update training materials whenever products, services, or treatment protocols change.
• Quality, Safety & Sterilization Training.
• Ensure clinic staff are properly trained in sterilization techniques, infection prevention, and safety procedures.
• Coordinate with the Doctor team on regulatory, safety, and compliance-related training.
• Reinforce consistent understanding and application of clinic standards across branches.
• System & Process Training.
• Lead training on POS systems, booking, billing, inventory-related tasks, operational procedures, and SOPs.
• Ensure employees understand and correctly follow required workflows and documentation.
• Simplify complex processes through clear explanations, demonstrations, and practical exercises.
• Training Development.
• Design and implement new training formats, including e-learning modules, videos, quizzes, short lessons, role-playing activities, and on-the-job learning.
• Develop engaging training materials that are practical and appropriate for frontline clinic staff.
• Continuously improve training content based on learner feedback and business requirements.
• Evaluation & Reporting.
• Measure training effectiveness through pre- and post-training assessments, feedback surveys, observation, and operational performance indicators.
• Monitor relevant indicators such as sales conversion, customer satisfaction, service quality, and error rates.
• Prepare regular training reports and recommendations for Operations management.
• Team Leadership & Collaboration.
• Lead the internal training team and/or external trainers.
• Allocate training resources and coordinate schedules across multiple branches.
• Coach trainers to deliver sessions in a consistent, engaging, and learner-friendly manner.
• Work closely with Retail, Branch Managers, Operations, CRM, Marketing, and Doctor teams to align training content and schedules.
• Education.
• Bachelor's degree in any field.
• A degree related to Education, Human Resource Development, Nursing, Health Science, Business, Hospitality, or Service Management is an advantage.
• Experience.
• At least 3 years of experience in training, learning and development, or a related role.
• Hands-on experience delivering classroom, workshop, or on-the-job training for frontline employees.
• Experience in retail, clinics, healthcare, beauty, wellness, hospitality, or other customer-facing businesses is highly preferred.
• Experience coordinating training across multiple branches or locations is an advantage.
• Previous experience leading trainers or coordinating a training team is preferred.
• Systems & Tools.
• Proficient in PowerPoint and Excel or Google Sheets for training plans, materials, and reports.
• Comfortable using digital tools for online training, video content, quizzes, and learning-material distribution.
• Leadership & Communication.
• Strong presentation, facilitation, and storytelling skills.
• Able to explain complex information in a simple, practical, and engaging way.
• Confident speaking in front of groups and encouraging participation.
• Able to plan and manage training schedules across multiple branches.
• Clear communication skills in Thai and English, both written and verbal.
• Personal Attributes.
• Genuinely enjoys teaching, coaching, and helping others develop.
• Warm, approachable, positive, and easy to communicate with.
• Patient and supportive when learners require additional explanation or practice.
• Creates a welcoming learning environment where employees feel comfortable asking questions.
• Energetic and engaging, with the ability to make training sessions enjoyable and practical.
• Structured, disciplined, and detail-oriented.
• Creative and open to new training approaches.
• Willing to learn aesthetic and clinical products and translate technical information into simple, practical lessons.
• Life at Aura.
• Semi-flexible Office hour: 9.30-18.30.
• Smart Casual Dress Code.
• 2-min walk from BTS Chongnonsi (Sathon).
• Annual vaccination.
• Premium Health and Life insurance with Family Benefits.
• High yield, high pop up Provident Fund plan.
• Child Education Benefits.
• Travel allowance.
• Clinic service for free or at great cost.
• Extra Benefits to keep your Professional Look and Feel Fit.
• Free lunch/breakfast on select days.
• Positive-energetic teammates.
• Entertainment zone; Nintendo switch, PS, Board games etc.
• Shower room with hotel amenities.
• Luxury massage chair to keep office syndrome away.
• Sleep box, take a rest and get up with fresher energy.
• and much more!.
• Explore us at IG: life.at.aura.

Experience:

4 years required

Skills:

ERP

Job type:

Full-time

• The MIS Manager is responsible for the oversight and development of the company's complete IT infrastructure, including networks, servers, Point of Sale (POS) systems, and Enterprise Resource Planning (ERP) systems. This role is crucial for analyzing data to support key business decisions.
• You will lead the IT team in managing various projects, ensuring data security, and providing technical support to all users, guaranteeing that our technology fully supports the company's business objectives.
• Develop and implement a comprehensive MIS strategy aligned with business goals.
• Oversee the integration of data from POS, ERP, CRM, e-commerce, and supply chain systems.
• Define and enforce data governance standards to ensure data integrity and consistency across stores and channels.
• Plan, design, and manage the entire corporate network, server, and database infrastructure to ensure high stability and availability.
• Oversee and enhance core retail business systems, including POS, Warehouse Management Systems (WMS), and ERP, to optimize performance.
• Manage data backup procedures and develop a Disaster Recovery Plan to ensure business continuity.
• Manage databases for sales, customer, and inventory data.
• Develop reports and dashboards using Business Intelligence tools (e.g., Power BI, Tableau) to provide actionable insights to management for strategic decision-making (e.g., sales analysis, customer behavior, promotional effectiveness).
• Lead IT projects from requirement gathering and planning to budget control and timely delivery.
• Coordinate with vendors for the procurement, negotiation, and implementation of new hardware and software.
• Establish and enforce IT security policies and measures to protect company data and systems, ensuring compliance with relevant standards and regulations (e.g., GDPR, PDPA).
• Lead, mentor, and develop the skills of the MIS team members.
• Supervise the IT Support/Helpdesk service to provide effective technical assistance to employees at the head office and retail branches.
• Bachelor's Degree or higher in Computer Science, Information Technology, or a related field.
• A minimum of 7-10 years of experience in MIS or a related IT field.
• At least 3-5 years of experience in a management or team leadership role.
• Crucially, direct experience in the retail, FMCG, or a multi-branch business environment is highly preferred.
• Expertise in managing Windows Server, Networks (LAN/WAN), and Virtualization (VMware/Hyper-V).
• Strong knowledge of database management (SQL Server).
• Hands-on experience with ERP systems (e.g., SAP, Microsoft Dynamics 365, Oracle) and retail POS systems.
• Proficiency in using Business Intelligence (BI) tools to create reports and dashboards.
• Solid understanding of IT security principles and data protection regulations.
• Strong leadership and team management abilities.
• Excellent project management, planning, and budgeting skills.
• Exceptional communication and interpersonal skills.
• Effective analytical and problem-solving capabilities.
• Proactive, innovative, and eager to learn new technologies.

Skills:

Business Development, Microsoft Office, Problem Solving, Risk Management, Negotiation, Budgeting, HACCP, ERP, GMP, English

Job type:

Full-time

• Strategic Operations Leadership.
• Develop and execute operational strategies aligned with the company's vision, business objectives, and growth plans.
• Lead and oversee the operations of multiple restaurant brands and locations to ensure consistent execution and operational excellence.
• Establish, review, and continuously improve operational standards, policies, and Standard Operating Procedures (SOPs).
• Financial & Business Performance.
• Drive revenue growth, profitability, and overall business performance across all operating units.
• Monitor and analyze key financial indicators including Sales, EBITDA, P&L, Food Cost, Labor Cost, and Operating Expenses.
• Develop and implement action plans to improve operational efficiency and maximize profitability.
• Multi-Unit Operations Management.
• Oversee Regional Managers, Area Managers, Branch Managers, and Operations teams.
• Ensure consistent execution of operational standards across all restaurant locations.
• Support restaurant openings, business expansion, and operational readiness for new stores.
• Customer Experience & Service Excellence.
• Ensure exceptional customer experiences by maintaining high standards of food quality and service.
• Monitor customer satisfaction metrics and implement continuous improvement initiatives.
• Lead customer recovery strategies and service excellence programs.
• Operational Excellence & Process Improvement.
• Drive continuous improvement initiatives to enhance productivity, operational efficiency, and cost optimization.
• Utilize business intelligence, ERP, POS systems, and operational dashboards to support data-driven decision-making.
• Lead cross-functional projects that improve operational effectiveness.
• People Leadership & Talent Development.
• Build, coach, and develop high-performing operations leadership teams.
• Develop succession planning and leadership development programs.
• Foster a high-performance culture through coaching, engagement, and accountability.
• Compliance & Risk Management.
• Ensure full compliance with Food Safety, HACCP, GMP, Occupational Health & Safety, and all applicable regulations.
• Oversee internal operational audits and ensure corrective actions are effectively implemented.
• Manage operational risks and business continuity initiatives.
• Cross-Functional Collaboration.
• Collaborate closely with HR, Marketing, Supply Chain, Finance, QA, Central Kitchen, and Business Development to achieve company objectives.
• Support strategic initiatives, promotional campaigns, and organizational transformation projects.
• Bachelor's degree in Business Administration, Hospitality Management, Restaurant Management, or a related field.
• MBA or equivalent postgraduate qualification is an advantage.
• Minimum.
• 10 years.
• of progressive leadership experience in restaurant, hospitality, or retail operations.
• At least.
• 5 years.
• in a senior leadership role overseeing multi-unit operations.
• Proven experience managing large-scale restaurant operations with multiple brands and locations.
• Strong financial acumen with solid understanding of P&L management, budgeting, cost control, and profitability analysis.
• Demonstrated ability to lead organizational change and operational transformation.
• Strong leadership, strategic thinking, communication, negotiation, and decision-making skills.
• Excellent analytical and problem-solving abilities.
• Proficiency in ERP, POS, Microsoft Office, and business intelligence tools.
• Excellent command of English is preferred.
• Sales Achievement.
• EBITDA.
• SSSG.
• QA Audit.
• Customer Satisfaction.
• Labor Cost Control.
• Employee Turnover.
• New Store Opening.
• Strategic Leadership.
• Business & Financial Acumen.
• Operational Excellence.
• Customer-Centric Mindset.
• People Development.
• Change Management.
• Data-Driven Decision Making.
• Stakeholder Management.
• Coaching & Mentoring.
• Problem Solving & Critical Thinking.
• Competitive Salary.
• Essential Well-being Fund.
• Consistency Reward: 500 Baht/Month.
• Performance Celebration: Twice-Yearly Bonuses.
• Annual Growth Adjustment.
• Provident Fund - Future-Ready Savings Plan.
• Yearly Health Boost Check-up.
• Total Health Coverage (OPD & IPD).
• Learning Expeditions & Global Exposure.
• Yearly Gatherings & Festive Events.
• Monthly Treats: Gift Voucher 1,500 Baht/Month & Exclusive Dining Discounts.
• Freedom to Dress - Express Yourself, Stay Professional.
• Quiet Room - Wellness Space.
• Tasty Treats & Snacks Hub.
• Balanced Workweek: 5 Days (9 AM-6 PM) with Flex-Time Freedom.
• Generous Leave & Public Holidays / WFH & WFA.
• Special Housing Loan Privileges.
• Emergency Assistance Loan.
• Technology Allowance for Work Enablement.
• Financial Support for Life Events.
• For more company information, please visit;.
• Company Website: https://www.maguro.co.th/.
• Page Facebook - Brand Maguro: https://www.facebook.com/magurogroup.
• Page Facebook - Brand Ssamthing Together: https://www.facebook.com/SSamthingTogether.
• Page Facebook - Brand Hitori Shabu: https://www.facebook.com/hitorishabu.
• Page Facebook - Brand Tonkatsu Aoki: https://www.facebook.com/TonkatsuAokiThailand/.
• Page Facebook - Brand CouCou: https://www.facebook.com/CouCouAllDay/.
• Page Facebook - Brand Bincho: https://www.facebook.com/bincho.washoku/.
• Page Facebook - Brand Kiwamiya: https://www.facebook.com/Kiwamiya.Thailand.
• Page Facebook - Brand Chopman: https://www.facebook.com/share/1A7nyXRnyP/?mibextid=wwXIfr.
• Page Facebook - Brand Kaiten Sushi Onodera Thailand: https://www.facebook.com/share/178nWLevzz/?mibextid=wwXIfr.
• Page Facebook - Brand Ippe Koppe Thailand: https://www.facebook.com/share/1CBrdAytBz/?mibextid=wwXIfr.

Experience:

8 years required

Skills:

Data Analysis, Electronics, Budgeting, Energetic

Job type:

Full-time

• Responsible for leading the delivery of sales results from direct reports. In addition responsible, for an individual account plan with targeted growth goals. Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience make solid decisions on strategy and direction. Direct value added sales opportunities by implementing supply chain, engineering, supplier, or service excellence strategies. Identifies and helps achieve sales branch goals, not just team goals.
• Manage Team: Recruit, hire and train sales staff. Manage employee performance and development. Ensure team has resources to deliver sales plans. Coach and provide feedback to employees.
• Develop customer, supplier and vendor relationships: Enhance manager relationships with key contacts by providing superior service and operation excellence. Implement effective and practiced techniques for solving problems. Effectively communicate with all levels (supplier, customer, vendor). Attend reviews and meetings. Increase management presence at customer accounts in order to achieve access to decision makers.
• May lead the execution of sales plans for team members and own account plan. Use data and analysis to make recommendations to team and to management. Responsible for budgeting and planning.
• This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.
• Job Complexity.
• Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).
• Is accountable for the performance and results of a team within own discipline or function.
• Adapts departmental plans and priorities to address resource and operational challenges.
• Decisions are guided by policies, procedures and business plan; receives guidance from senior manager.
• Provides technical guidance to employees, colleagues and/or customers.
• Accountable for results of a small team.
• Exercises limited management authority; sets employee performance objectives, conducts performance reviews and recommends pay actions.
• Defines team operating standards and ensures essential procedures are followed based on knowledge of own discipline.
• What We Are Looking For.
• Bachelor's Degree in any field.
• Minimum of 8 years of related experience;.
• Excellent verbal and written communication and negotiations skills.
• Ability to build good relationship with customers, suppliers, and internally with cross function teams.
• Proactive and strategic mindset to win business.
• Resilience, energetic and positive attitude.
• What's In It For You.
• At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
• Medical Insurance.
• Life Insurance.
• 5-Day Work Week.
• Growth Opportunities.
• And more!.
• About Arrow.
• Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.
• Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.
• For more job opportunities, please visit https://careers.arrow.com/us/en.
• Converge, an Arrow company, is a full-service global supply chain partner We are a team of creative, experienced problem-solvers that bridge the gaps through connected distribution and unique approach to long-term, end to end supply chain optimization.
• Location:TH-Bangkok, Thailand (Converge-UBC II).
• Time Type:Full time.
• Job Category:Sales.

Skills:

Accounts Receivable, Problem Solving, Enthusiastic, Data Entry, Japanese

Job type:

Full-time

• Manage an assigned territory and demonstrate extensive knowledge of potential customers and competitors in this area.
• Cover both Sai Gon and Da Nang. Travel to Da Nang on quarterly basis or on business demand.
• Timely data entry in our Customer Relationship Management tool.
• Orchestrate customer I branch relationships and collaborate with regional Product, Service, Geo, and Knowledge Management resources.
• Participate in the creation of value-added solutions for customer's logistics needs, including supporting diagrams and cost-benefit calculations.
• Support the transition of new accounts through customer introduction, information transfer, and securing any necessary customer paperwork. When needed, support AR (accounts receivable) collection.
• Attend training & development sessions to continue developing selling skills and updating Expediters Product and Service knowledge Involvement in local trade groups, as directed by the District Sales Manager.
• Take on additional assignments as required, supporting company needs.
• Ability to communicate in Chinese or Korean or Japanese is an added advantage.
• University degree or equivalent qualifications.
• Having at least 1 year experience in Logistics/Shipping/Freight Forwarding.
• The ability to meet with customers off-site on a regular basis.
• Oral and written proficiency in the English language.
• Strong problem solving, organizational, and interpersonal skills.
• Ability to work productively both individually and in a team environment.
• Sense of urgency for goal achievement.
• Self-motivated with ability to work in a fast-paced and constantly changing environment.
• Comfortable with regular data entry on a laptop computer.
• Strong rapport and relationship-building focused.
• Empowered to make quick decisions in response to changing conditions.
• Extroverted, confident, enthusiastic, and persuasive.
• Influences others to action.
• Timeliness and accountability for results.
• Our working conditions.
• Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.
• We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.
• Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Package: Expeditors offers excellent benefits.
• Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate's experience and is negotiable.
• Annual Leave.
• Health Plan: Medical Package.
• Accident Insurance.
• Social, Health and Unemployment Insurance.
• Mobile phone allowance, company car, Grab account,.
• Training and Personnel Development ProgramAll your information will be kept confidential according to Company guidelines.

Skills:

English

Job type:

Full-time

• Managing the day to day operations / business of the Branches within the Zone/Area by providing the highest quality and professional commercial security service to its customers that reflects well on the International Brand of G4S.
• Providing a service in accordance with customer service agreements and in accordance with the policies, procedures and systems (i.e. ISO etc), as laid down and amended by the company from time to time.
• Managing the business of the Zone/Area profitably, efficiently and cost effectively, ...
• Profitably growing the business in the Zone/Area by identifying and planning for and developing new customers and by maintaining existing customers.
• Ensures that all applicable internal company operational, financial, personnel and administrative standards, policies, procedures, instructions and orders are carried out, documented and implemented on a timely basis, updated regularly, monitored, effectively managed, supervised and communicated to all applicable Branch operational staff accordingly.
• Meet Company, Regional, Branch, individual and team performance targets measured through Key Performance Indicators (KPI's) in Key Result areas including yearly financial budgets.
• Encourages the selling of all G4ST core service streams.
• Maintain customers' relation and become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit.
• Acquire a thorough understanding of key customer needs and require a thorough understanding of key customer needs and requirements and help to expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner by serving as the link of communication between key customers and internal teams.
• Sales.
• In conjunction with the MSS Sales and Marketing Department, identify potential customers in the Zone/Area and make sales presentations and proposals to them to win new business.
• Ensures competitive pricing and strong profitability is maintained in the Zone/Area.
• Preparation of English Proposals or organization of the same for foreign customers, assisting Branch Managers and get assistance from Sales & Marketing Manager,.
• Following up with and ensuring the clients agree to prices increases in advance of contract renewal time and when the government introduces an increase to minimum wages or other mandatory changes.
• Keeps up-to-date with and keeps Sales & Marketing Department informed of, what the competition is doing in the Zone/Area and/or planning and being ready to counteract the effects on the company.
• Financial.
• Responsible for no loss of profitability at customer sites.
• Reducing operating costs to the minimum efficient level acceptable to a premium service provider.
• Ensures that Clients are correctly billed for services provided, including contracted work, additional and temporary services.
• Ensures the expenses claimed by the Branch Managers and their subordinates are justified, verified and accurately documented for approval by immediate line manager and submitted on a timely basis.
• Responsible for following Operations Manager authority limits for approving expenses.
• Checks claims for overtime to ensure accuracy and justification and keep it to an absolute minimum.
• Ensures any bank guarantees are in place and up-to-date in accordance with the client contract/agreement.
• Legal.
• Maintains up-to-date information and keeps senior management advised regarding applicable legislation or new legislation for the security industry affecting the company's and Zone/Area operations and ensures legal compliance of all the company's operational work.
• Ensures that the guarding services are provided in accordance with the agreed terms of the written Client Contract at all times. Also ensures the written Client Service Agreement is in place before any guarding services commences.
• Ensures that all applicable insurances, licenses, permits, registrations, certificates, etc. pertaining to the law affecting the branch and/or operations department and staff are in place, current, relevant, and renewed in advance on a timely basis.
• Ensures guard accommodation is rented formally with correct documentation in place.
• Customer Service.
• To maintain and improve service quality to the Client, and ensure that the operational requirements meet Client needs, and are carried out in accordance with agreed client service contracts and assignment instructions.
• Carry out and encourage pro-active customer relations.
• Preparation of correspondence to customers covering operational matters and also ensuring that, where relevant, this information is copied to the Director of MSS.
• Respond immediately to and then follow up, investigate and successfully resolve all customer complaints. Ensure that the complaint handling is done timely, correctly, and documented in accordance with the company procedures. Following the relevant corrective action, ensure that Branch Management and Staff, including site staff, are briefed on the lessons learned to prevent re-occurrence, including recommending new policies and procedures.
• Ensures that requests from Clients are documented accurately and actioned according to the satisfaction of the Client in a timely manner.
• Establish and follow a weekly, monthly and annual client visitation / meeting plan for the Zone/Area including a personal one. Meetings must be documented for the company file and where appropriate copied to the Director of MSS. Any action points agreed must be followed up with on a timely basis.
• Attend meetings as requested by the Client and initiate the same as the circumstance dictates, and documents the meetings.
• New Sales.
• Employee Retention/Turnover Rate (of dissatisfied Staff).
• Contract Renewal Price Increase.
• Contract Terminations.
• Incidents at Sites.
• Hours paid to guards but not invoiced to clients.
• Receivable days (and collections from Client).
• Overtime hours amount (and control thereof).
• Manpower Shortage vs Total Hours Billed.
• No. of Contracts below budgeted margins.
• Training Days%.
• Client Retention.
• No. of Complaints.
• No. of Loss or Damage Claims and Value.
• Compliance with Company ISO System.
• Client Satisfaction.