Job Overview

The MIS Manager is responsible for the oversight and development of the company's complete IT infrastructure, including networks, servers, Point of Sale (POS) systems, and Enterprise Resource Planning (ERP) systems. This role is crucial for analyzing data to support key business decisions.

You will lead the IT team in managing various projects, ensuring data security, and providing technical support to all users, guaranteeing that our technology fully supports the company's business objectives.

Key Responsibilities

MIS Strategy & Data Management :

Develop and implement a comprehensive MIS strategy aligned with business goals.

Oversee the integration of data from POS, ERP, CRM, e-commerce, and supply chain systems.

Define and enforce data governance standards to ensure data integrity and consistency across stores and channels.

System & Infrastructure Management :

Plan, design, and manage the entire corporate network, server, and database infrastructure to ensure high stability and availability.

Oversee and enhance core retail business systems, including POS, Warehouse Management Systems (WMS), and ERP, to optimize performance.

Manage data backup procedures and develop a Disaster Recovery Plan to ensure business continuity.

Data Analysis & Reporting :

Manage databases for sales, customer, and inventory data.

Develop reports and dashboards using Business Intelligence tools (e.g., Power BI, Tableau) to provide actionable insights to management for strategic decision-making (e.g., sales analysis, customer behavior, promotional effectiveness).

Project Management :

Lead IT projects from requirement gathering and planning to budget control and timely delivery.

Coordinate with vendors for the procurement, negotiation, and implementation of new hardware and software.

IT Security :

Establish and enforce IT security policies and measures to protect company data and systems, ensuring compliance with relevant standards and regulations (e.g., GDPR, PDPA).

Team & Support Management :

Lead, mentor, and develop the skills of the MIS team members.

Supervise the IT Support/Helpdesk service to provide effective technical assistance to employees at the head office and retail branches.

Qualifications

Education:

Bachelor's Degree or higher in Computer Science, Information Technology, or a related field.

Experience:

A minimum of 7-10 years of experience in MIS or a related IT field.

At least 3-5 years of experience in a management or team leadership role.

Crucially, direct experience in the retail, FMCG, or a multi-branch business environment is highly preferred.

Technical Skills:

Expertise in managing Windows Server, Networks (LAN/WAN), and Virtualization (VMware/Hyper-V).

Strong knowledge of database management (SQL Server).

Hands-on experience with ERP systems (e.g., SAP, Microsoft Dynamics 365, Oracle) and retail POS systems.

Proficiency in using Business Intelligence (BI) tools to create reports and dashboards.

Solid understanding of IT security principles and data protection regulations.

Other Skills:

Strong leadership and team management abilities.

Excellent project management, planning, and budgeting skills.

Exceptional communication and interpersonal skills.

Effective analytical and problem-solving capabilities.

Proactive, innovative, and eager to learn new technologies.