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Experience:

5 years required

Skills:

Digital Marketing, Telesales, Customer Relationship Management (CRM), English

Job type:

Full-time

• Lead a team in prospecting, qualifying and closing inbound leads, outbound cold calls, and customer portfolio expansion.
• Oversee daily sales progress updates and reports.
• Collaborate with the digital marketing team and sales management to optimize lead management.
• Ensure the team's daily use of CRM systems.
• Train, coach, and mentor the team for successful telephone-based sales.
• Develop effective sales methods and strategies.
• Others assigned by direct report.
• Bachelor's degree in any field.
• At least 8 years of Telesales or Call Center experience required, experience in Bank/Insurance or similar industry is an added advantage.
• At least 5 years of experience in leading, coaching, or supervising a Telesales team comprising a minimum of 10 members.
• Effective communication skills with the ability to engage people at all levels, demonstrating independence, proactivity, positivity, strong work ethic, and driven a can-do attitude.
• Proficiency in English.
• Excellent team collaboration skills.
• Work location: Near BTS Udomsuk (66 Tower).
• Send your resume to [email protected].

Skills:

Digital Marketing, Telesales, Customer Relationship Management (CRM)

Job type:

Full-time

• We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Telesales Team Leader to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
• Lead a team in prospecting, qualifying and closing inbound leads, outbound cold calls, and customer portfolio expansion Oversee daily telesales progress updates and rep ...

Skills:

Microsoft Office, Telesales

Job type:

Full-time

• บันทึกและอัปเดตข้อมูลลูกค้าและผลการติดต่อในระบบ.
• ทำงานตามเป้าหมายยอดขายที่บริษัทกำหนด.
• ปฏิบัติงานอื่น ๆ ตามที่ผู้บังคับบัญชามอบหมาย.
• วุฒิการศึกษาระดับ ม.6 / ปวช. / ปวส. / ปริญญาตรี ทุกสาขา.
• มีใบอนุญาตนายหน้าประกันวินาศภัย.
• มีประสบการณ์ด้านงานขาย / Telesales / ประกันภัย จะพิจารณาเป็นพิเศษ.
• มีทักษะการสื่อสารและการเจรจาต่อรองที่ดี.
• มีความสามารถในการแก้ไขปัญหาเฉพาะหน้า และบริหารจัดการงานได้อย่างมีประสิทธิภาพ.
• มีมนุษยสัมพันธ์ดี และมีใจรักงานบริการ (Service Mind).
• มีทักษะการประสานงาน ติดตามงาน และการให้บริการลูกค้า.
• Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง.
• มีความรู้ด้านประกันรถยนต์จะพิจารณาเป็นพิเศษ.
• มีความรู้ด้านผลิตภัณฑ์ประกันวินาศภัยและกระบวนการต่ออายุ.
• สามารถใช้โปรแกรม Microsoft Office ได้ (Excel, Word).

Experience:

8 years required

Skills:

Industry trends, Accounting, Telesales

Job type:

Full-time

• Telesales Call Center Management.
• Responsibility for Telesales Call Center.
• Prepare potential customers to purchase company's products and services.
• Continually review and update the standard sales scripts for Telesales Call Center to ensure the quality and completeness of product and services information, and customers' interests and benefits.
• Lead and manage Telesales Call Center Team in performing the direct calls with the new and existing customers by using the standard sales scripts, providing the necessary information regarding to products and services, to promote and sell company's products and services. - Review the daily sales summary reports and other reports regarding to Telesales performance.
• Provide advice, coaching and supports to Telesales Call Center in order to prevent and eliminate the complaints from QC, customers and OIC.
• Track and monitor the actual sales performance against sales targets, define the areas of improvement, and provide the recommendations.
• Partner with the relevant parties and drive for the improvement of sales performance.
• Co-ordinate with other units to ensure smooth daily operations.
• Maintain up-to-date knowledge on industry trends.
• Closely track and monitor performance of each sales programs. Recommend strategy as necessary to increase productivity to achieve sales target without sacrificing service standard.
• Training, Coaching and Motivating for Telesales Representatives.
• Manage and supervise Telesales Representatives (TSRs, TSRs Supervisor) in doing direct calls with customers and performing Telesales process.
• Provide the information regarding to company's' products and services in order to support Telesales.
• Review and conduct Telesales training sessions, and provide technical support to Telesales Representatives (TSRs).
• Provide advice and coaching to Telesales Representatives in order to meet or exceed performance targets.
• Review performance records and historical reports for performance evaluations of Telesales Representatives.
• Provide the performance feedback to Telesales Representatives, and provide guidance on how they can increase sales performance.
• Rewards and Recognition Program.
• Plan and set up incentive program for Telesales Representatives in order to build up sales performance targets.
• Monitor and control incentive budget to align with sales performance.
• Report and coordinate with accounting & finance for accounting process.
• Bachelor's Degree in Business Administration, Economics, or other related field.
• 5 to 8 years of experience in Call Centre Sales Management, Quality Control and Assessment, Quality Improvement, Telesales, or Sales/ Distribution, or other related fields in insurance or banking business.
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us. Let's care for tomorrow.

Skills:

Data Entry, Telesales, Energetic, English, Thai

Job type:

Full-time

• High school diploma or above (Diploma or Degree preferred) Minimum 6 months of experience in sales or customer service (call center experience is a plus) Excellent communication skills in Thai and English Confident, self-motivated, and target-oriented Able to work under pressure and in a fast-paced environment Basic computer skills and data entry experience.
• Make outbound calls to new and existing customers to promote company products or services Explain product features, answer customer inquiries, and handle objections Bui ...

Experience:

1 year required

Skills:

Enthusiastic, Negotiation, Telesales

Job type:

Full-time

• Telephone selling to reach out to potential clients through cold calls both new corporate and individual customer.
• Demonstrate how our products can best address client needs.
• Explore a new markets and business opportunities in order to sell products and services.
• Use pre-written scripts to showcase our products to possible customers, learning what their needs are and keeping the customer engaged.
• Keep standard of the communication and secure sales an appointment for sales team to follow-up.
• Update and record the customer information in a database.
• Create daily sales report and update.
• 1-3 years of experience in Outbound Telesales.
• Strong sense of self-motivation, adaptability and initiative.
• Strong interpersonal and negotiation skills.
• Enthusiastic and can-do attitude.
• Proactive and target oriented.

Skills:

Telesales

Job type:

Full-time

• ค้นหาและคัดกรองกลุ่มลูกค้าเป้าหมาย (Lead Generation) ตามกลุ่มธุรกิจที่บริษัทกำหนด.
• ติดต่อและติดตามลูกค้าที่สนใจผ่านช่องทางออนไลน์ เช่น Facebook Chat, LINE Chat และเว็บไซต์ (Wix).
• โทรนัดหมายลูกค้าเพื่อเชิญเข้ารับการสาธิตระบบ (Demo) กับทีมขาย.
• ประสานงานตารางนัดหมายระหว่างลูกค้าและทีมขายให้เป็นไปอย่างราบรื่น.
• ซัพพอร์ทงานเอกสารให้ทีมขาย.
• มีการสอนงานก่อนทำงานจริง สอนเสร็จทำงานได้ทันที.
• วุฒิปริญญาตรี ไม่จำกัดสาขา และยินดีรับนักศึกษาจบใหม่ หรือ ผู้ที่สนใจงานขาย.
• มีประสบการณ์ด้าน Telesales, Telemarketing, Call Center หรือ Customer Service.
• มีทักษะการสื่อสารที่ดี สามารถทำงานเป็นทีมได้.
• มีวินัย ตรงต่อเวลา เต็มที่กับการทำงาน.
• สิ่งที่คุณจะได้รับ.
• โอกาสในการพัฒนาความก้าวหน้าในอาชีพและการพัฒนาทักษะ.
• โอกาสได้เติบโตไปกับธุรกิจใหม่ที่ท้าทายของบริษัท.
• การอบรมการใช้งานระบบ JERA Cloud, LINE MAN Wongnai POS และเครื่องมือที่เกี่ยวข้อง.
• โครงสร้างค่าตอบแทนที่มี คอมมิชชั่นตามผลงานจริง.

Experience:

2 years required

Skills:

Telesales

Job type:

Full-time

• Provide advice on appropriate insurance solutions based on client's needs and recommend suitable insurance plans to them.
• Ensure all transactions are accurately recorded in system within timely manner.
• Maintain good records of customer accounts and update customer's information in system promptly.
• Liaise with relevant departments to resolve complaints or disputes.
• Stay up to date with changes in the financial services industry, including legislative requirements, trends and product innovations.
• Build strong relationships with clients and provide excellent service standards to enhance customer satisfaction and retention.
• Degree holder in any fields.
• At least 2 years of experience in Insurance industry, preferably Life Insurance.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills and ability to establish rapport quickly.
• Proactive and self motivated.
• Result oriented and able to work under pressure.
• Sound knowledge of insurance laws and regulations.
• Proficient in MS Office applications.
• Good command of English language.
• Additional.
• Develop, Engage, Execute, Strategise.
• Be a Part of the UOB Family.
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Skills:

Telesales

Job type:

Full-time

• Passion: we are passionate about SEEK, our purpose, our customers and our community.
• Team: we care about each other and collaborate to achieve together.
• Delivery: we execute with excellence and achieve great results.
• Future: we think and act for the long term.
• Telephone selling to approach new corporate and individual customer.
• Exploring new markets and business opportunities in order to sell products and services.
• Creating daily sales report.
• Coordinating on billing process with Finance Team.
• Maintain good relationship with clients.
• Handle and solve inquiries from clients with business manner.
• At least 1-3 years' experience as sales, telesales or any related fields (Preferable).
• Working experience in recruitment field is highly preferred.
• Good command of English skills.
• Strong sense of self-motivation, adaptability and initiative.
• Strong interpersonal and negotiation skills.
• Enthusiastic and can-do attitude.
• Able to work under pressure.
• Proactive and target oriented.
• Able to use Microsoft Excel (basic level).
• Additional Information.
• The Role.
• This role is a key position within the country account management team responsible for acquiring a new customer on the company's target by focusing outside of Bangkok, exploring a new business opportunity, expanding a recruitment market segment, and being one of the parts to contribute to revenue and growth on business purpose by gaining hirer and candidate to serve the right customers.
• This role is reporting to Sales Manager and working cross-functional with Lead Generation, Finance, Sales Administration, Customer Experience, and Marketing.

Experience:

No experience required

Skills:

Good Communication Skills, Thai, English

Job type:

Full-time

• ให้คำแนะนำและเสนอขายแพ็กเกจทัวร์ที่หลากหลายให้กับลูกค้าผ่านทางโทรศัพท์.
• สร้างยอดขายและรักษาความสัมพันธ์ที่ดีกับลูกค้าอย่างต่อเนื่อง.
• ประสานงานกับฝ่ายต่างๆ เพื่อให้การจองทัวร์และการบริการเป็นไปอย่างราบรื่น.
• จัดทำรายงานการขายและสรุปผลตามเป้าหมาย.
• วุฒิการศึกษาตั้งแต่ ม.6 ขึ้นไป.
• ยินดีรับนักศึกษาจบใหม่ไม่จำเป็นต้องมีประสบการณ์ เพราะเรามีทีมงานพร้อมสอนให้.
• มีทักษะการสื่อสารและเจรจาต่อรองเป็นเลิศ มีน้ำเสียงน่าฟัง.
• มีความกระตือรือร้นและทัศนคติที่ดีต่องานขาย.
• เงินเดือนและค่าคอมมิชชั่น/ค่าอินเซนทีฟที่คุ้มค่า.
• ประกันสังคมและสวัสดิการอื่นๆ ตามกฎหมาย.
• โอกาสในการเติบโตในสายงานและเดินทางท่องเที่ยว.
• รูปแบบ: งานประจำ.
• วันหยุด: วันเสาร์และอาทิตย์.
• เวลาทำงาน: 08:45 - 17:30.
• เงินเดือน: ตามตกลง.

Experience:

No experience required

Skills:

Thai

Job type:

Full-time

• โทรแนะนำผลิตภัณฑ์/นำเสนอขายอาหารเสริมและสินค้าอื่นๆ ให้กับลูกค้า.
• ไม่ต้องเข้าออฟฟิศ ทำงานที่บ้านได้.
• ไม่ต้องเดินทางไปพบลูกค้า ไม่ต้องหาลิสต์ลูกค้าเอง บริษัทมีรายชื่อลูกค้าให้.
• มีเทรนเนอร์เทรนงานก่อนการลงขายและเทรนการใช้โปรแกรม (ฟรีไม่มีค่าใช้จ่าย).
• ไม่จำกัดเพศ.
• อายุ 20 ปีขึ้นไป.
• ไม่จำกัดวุฒิการศึกษา.
• มีอุปกรณ์การทำงานครบถ้วน.
• ทำงานเป็นกะได้.
• มีทักษะการสื่อสารและการเจรจาต่อรอง สามารถปิดการขายได้.
• มีใจรักงานบริการและการขาย (หากมีประสบการณ์ด้านเทเลเซลล์จะพิจารณาเป็นพิเศษ).
• รับแรงกดดันในการทำงานตามเป้าที่บริษัทกำหนดได้.
• สามารถใช้โปรแกรมคอมพิวเตอร์เบื้องต้นได้ โปรแกรมพื้นฐาน ใช้งานได้เป็นอย่างดี.
• สนใจติดต่อหรือสอบถามสมัครงานได้ที่.
• เบอร์โทร 062-732-5914 (ฝ่ายบุคคล).
• LineID: hrascender.

Skills:

Good Communication Skills, Negotiation, Telesales, English, Thai

Job type:

Full-time

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.

Skills:

Digital Marketing, Quality Assurance, Leadership Skill, Assurance, Telesales

Job type:

Full-time

• D2C Strategy & Growth.
• Develop and execute annual D2C strategy and plan across all lines of business aligned with company growth objectives.
• Drive new business acquisition growth through inbound and outbound telesales channels.
• Identify potential improvement for customer value management including cross-selling and persistency management.
• Own and monitor portfolio bottom line and lead action plans to improve profitability.
• Sales Performance Management.
• Manage sales performance from both inbound and outbound telesales.
• Implement continuous improvement initiatives to improve sales effectiveness.
• Initaite and oversee coaching, quality assurance, and sales governance.
• Campaign & Commercial Management.
• Partner with Digital Team to optimize customer acquisition and lead quality.
• Develop campaign strategies for acquisition, retention, reactivation, and customer upsell.
• Lead the team to ensure end-to-end campaign efficiency.
• People Leadership & Organizational Development.
• Lead, develop, and inspire high-performing sales and portfolio management teams.
• Foster a performance-driven and customer-centric culture.
• Drive employee engagement and talent development initiatives.
• Over 10 years of experience in Direct Markting, Telesales, Direct-to-Consumer (D2C), Digital Marketing, or related commercial functions in insurance industry.
• Proven track record in Telesales Management, Conversion Optimization, and Portfolio Management.
• Experience leveraging OMNI channel management, analytics, and AI-enabled tools to improve marketing and operational effectiveness is a plus.
• Strong commercial acumen with the ability to balance growth, profitability, and customer experience.
• Excellent stakeholder management and cross-functional leadership skills, with the ability to influence business and technology teams.
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Great to have you on board. Let's care for tomorrow.

Experience:

3 years required

Skills:

Leadership Skill, Telesales, Customer Relationship Management (CRM)

Job type:

Full-time

• Be responsible for the Outbound Call Centre team which supports distribution partners in converting prospects leads into closed sales primarily in health and motor insurance. Such support can include but not limited to responding to product and / or shopping inquiries by enquiries, recommending the most suitable benefit plan and / or product to customers, others.
• Supervise Outbound Agents and manage an initial team of up to 5 agents, ensuring they are meeting or exceeding performance targets, and rechecking team members works on ...
• Prepare and allocate prospect leads to Outbound Agents according to internal guidelines as revised from time to time.
• Monitor and analyse outbound calls for the team; such as conversion rates, response time, etc. to ensure daily, weekly and monthly targets are met.
• Assist and ensure that the customers for a smooth shopping experience via easysunday.com website and any other online / offline buying journey via Line, Facebook Chat, Zendesk Ticketing or call.
• Ensure the team can assist and satisfy customer inquiries in a professional and accurate manner.
• Motivate and coach team members to meet and exceed performance goals by creating attractive award schemes that are aligned with company objectives, etc.
• Gather and share all feedback on reasons driving unsuccessful sales conversions.
• Collaborate with the CRM and any other team(s) to ensure customer information is accurately captured and updated in the system.
• Collaborate with other departments to ensure that customer issues are addressed and resolved in a timely manner.
• Develop, update training material and train and coach agents on product knowledge, sales techniques, and customer service best practices. Ensure that there is a structured product training schedule.
• Manage the budget and resources, including scheduling and staffing.
• Work with the Customer Service Manager to improve the call and chat tool experience for agents.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3-5 years of experience working as Outbound Agent or any role that involves convincing the B2C customer via phone.
• Preference with active insurance telesales agent licence from Office of the Insurance Commission.
• Proven experience as a Outbound Lead or similar role.
• Strong leadership and management skills.
• Strong analytical and problem-solving skills.

Skills:

Digital Marketing, Quality Assurance, Leadership Skill, Assurance, Telesales

Job type:

Full-time

• D2C Strategy & Growth.
• Develop and execute annual D2C strategy and plan across all lines of business aligned with company growth objectives.
• Drive new business acquisition growth through inbound and outbound telesales channels.
• Identify potential improvement for customer value management including cross-selling and persistency management.
• Own and monitor portfolio bottom line and lead action plans to improve profitability.
• Sales Performance Management.
• Manage sales performance from both inbound and outbound telesales.
• Implement continuous improvement initiatives to improve sales effectiveness.
• Initaite and oversee coaching, quality assurance, and sales governance.
• Campaign & Commercial Management.
• Partner with Digital Team to optimize customer acquisition and lead quality.
• Develop campaign strategies for acquisition, retention, reactivation, and customer upsell.
• Lead the team to ensure end-to-end campaign efficiency.
• People Leadership & Organizational Development.
• Lead, develop, and inspire high-performing sales and portfolio management teams.
• Foster a performance-driven and customer-centric culture.
• Drive employee engagement and talent development initiatives.
• Over 10 years of experience in Direct Markting, Telesales, Direct-to-Consumer (D2C), Digital Marketing, or related commercial functions in insurance industry.
• Proven track record in Telesales Management, Conversion Optimization, and Portfolio Management.
• Experience leveraging OMNI channel management, analytics, and AI-enabled tools to improve marketing and operational effectiveness is a plus.
• Strong commercial acumen with the ability to balance growth, profitability, and customer experience.
• Excellent stakeholder management and cross-functional leadership skills, with the ability to influence business and technology teams.
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Great to have you on board. Let's care for tomorrow.

Skills:

Telesales

Job type:

Full-time

• สามารถนำเสนอและเชิญชวนร้านอาหารใน portfolio ให้เข้าร่วมและลงทุนในแคมเปญการตลาดต่าง ๆ ของทางบริษัท.
• นำเสนอ สินค้าและบริการ โฆษณา การจัดการระบบหลังบ้าน รวมถึงเชิญชวนให้ลูกค้าเข้าร่วมกิจกรรมทางการตลาด/ธุรกิจกับ LINE MAN Wongnai.
• เก็บ feedback ทำรายงานสรุปลูกค้าที่ดูแล และเสนอแนวทางการปรับปรุงพัฒนา.
• จัดการออกเอกสารที่สำคัญของการซื้อ-ขายและนำเสนอ ผลิตภัณฑ์และบริการ.
• ประสานงานภายในบริษัทเพื่อตอบสนองความต้องการและบริการให้กับร้านค้าตามที่ได้รับมอบหมาย.
• วุฒิการศึกษาระดับปริญญาตรีขึ้นไป.
• มีประสบการณ์ด้านการขาย หรือการดูแลลูกค้า 1 ปีขึ้นไป.
• มีประสบการณ์ในสายงาน Key Account, Sales, Customer Relationship, Customer Support. Telesales หรือสายงานออนไลน์, Delivery platform, E-commerce จะพิจารณาเป็นพิเศษ.
• มีความรู้ ความเข้าใจในเทคโนโลยีและแอปพลิเคชั่น.
• มีทักษะการสื่อสารและเจรจาที่ดีมาก สามารถแก้ไขปัญหาเฉพาะหน้าได้.
• สามารถจัดการ และรับผิดชอบงานของตนเองได้เป็นอย่างดี.
• ขยัน และสามารถทำงานตามเป้าที่ตั้งไว้ได้.
• สามารถทำงานภายใต้ความกดดันได้.
• กล้าที่จะ cold call ลูกค้า มีความอดทน และติดตามผลงานถึงที่สุด.

Skills:

Telesales

Job type:

Full-time

• บริหารและจัดการ Target ของยอดขาย และช่วยทีมให้สามารถที่จะบรรลุเป้าหมายของยอดขายตามที่ทางบริษัทกำหนด.
• ควบคุมยอดขายของพนักงานให้เป็นไปตามเป้าหมาย.
• ควบคุมวินัยการทำงานของพนักงาน.
• อายุ 30 - 40 ปีขึ้นไป.
• วุฒิการศึกษา ม.6 ขึ้นไป.
• มีประสบการณ์ Superviser Telesales 3 - 5 ปีขึ้นไป.
• มีประสบการณ์ทางด้าน Telesales 5 ขึ้นไป.
• มีประสบการณ์ทางด้านประกัน PA Life หรือ บัตรเครดิต จะพิจารณาเป็นพิเศษ.
• หมายเหตุ: บริษัทจะมีการตรวจสอบและเก็บรวบรวมประวัติอาชญากรรมสำหรับผู้ที่ผ่านการสัมภาษณ์งาน เพื่อใช้ประกอบการพิจารณาคุณสมบัติในการจ้างงานเท่านั้น.

Experience:

3 years required

Skills:

Data Analysis, Salesforce, Leadership Skill, Telesales, English

Job type:

Full-time

• Strategic Funnel & Conversion Optimization: Analyze the end-to-end sales funnel (from initial lead contact to completed auction listing) to identify drop-off points, friction, and opportunities to continuously improve overall conversion rates.
• Script & Pitch Framework Development: Design, test, and implement data-driven call scripts, pitch structures, and robust objection-handling frameworks to overcome customer hesitations (e.g., reluctance to submit vehicle details/photos).
• Team Leadership & Active Coaching: Lead, mentor, and inspire a team of 10+ outbound ...
• Data-Driven Operations & Reporting: Utilize CRM/internal system data and operational metrics to generate actionable insights, define clear team KPIs, and present strategic recommendations to executive leadership.
• Performance Evaluation & Continuous Feedback: Systematically monitor individual and team performance. Address operational gaps promptly through constructive 1-on-1 feedback sessions, actionable guidance, and close progress tracking to develop team potential.
• Workforce & Lead Management: Optimize lead distribution, schedule planning, and capacity allocation based on peak volume periods to ensure optimal lead response time and follow-up efficiency.
• Cross-Functional Collaboration: Partner with marketing, product/UX, and dealer relations teams to share customer feedback, streamline onboarding processes, and enhance the overall platform user experience.
• Qualifications & Requirements:Must-Have.
• Bachelor's degree in Business Administration, Marketing, Economics, or a related field.
• At least 3-5 years of experience in a Team Lead, Supervisory, or Managerial role within Inside Sales, Telesales, or Sales Operations managing an outbound team of 10+ members.
• Proven track record of analyzing sales funnels, leveraging CRM data/MS Excel to identify operational bottlenecks, and executing successful process/script improvements.
• Hands-on experience developing objection-handling frameworks, call scripts, and coaching sales agents to improve conversion rates.
• Proficient in CRM systems (e.g., Salesforce, HubSpot, or proprietary/in-house CRMs) and strong command of MS Excel / Google Sheets for data analysis and performance reporting.
• Strong command of both Thai and Business English (written and verbal), capable of presenting operational strategies and reports clearly.
• Preferred.
• Experience in the Used Car Marketplace, Automotive Industry, Online Tech Platforms, or E-commerce.

Skills:

Risk Management, Problem Solving, Automation, Telesales, English

Job type:

Full-time

• Lead Customer Success and Executive Escalation, complex customer resolution, setting clear standards for complex case handling, customer advocacy, risk management, and resolution quality.
• Lead the enablement team - AI transformation, Process excellence, Knowledge management, Grab Help Center.
• Lead the Grab Support Commercial team, overseeing Telesales and GFB Inside Sales to improve sales performance, operational excellence, and sustainable business growth.
• Establish strong escalation governance with BPO partners and internal teams to ensure cases are triaged, owned, resolved, and closed with appropriate documentation.
• Use voice of the customer (VOC), NPS, customer satisfaction, complaint, escalation, and repeat-contact insights to identify systemic pain points and prioritise improvements.
• Partner with Legal, Compliance, Privacy, Safety, Product, and Operations teams on sensitive cases and crisis-related customer experience risks.
• Build capability across specialist teams through coaching, calibration, knowledge improvement, and clear development pathways.
• What Essential Skills You Will Need.
• 6 or more years of experience in customer success, customer experience, complex operations, complaint management, service recovery, or a related field.
• Demonstrated experience leading specialist, Level 2, escalation, or high-sensitivity support teams.
• Experienced in handling customer complaints, safety concerns, financial issues, regulatory or privacy matters, and reputational risk.
• You are able to combine empathy with structured problem solving, using customer and operational data to find causes and improve journeys.
• You have stakeholder management skills, with the ability to coordinate across BPO partners, country teams, regional functions, and policy owners.
• Fluent in Thai and English, both written and spoken.
• Good to Have.
• Experience in a high-growth technology platform, super-app, e-commerce, financial services, or transportation business.
• Experience with complaint centres, financial support, safety and trust operations, regulatory case management, or customer advocacy.
• Experience designing VOC programs, closed-loop feedback, service recovery, or customer journey improvement.
• Experience using automation, artificial intelligence, or analytics to improve specialist support and customer outcomes.
• Life at Grab.
• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.
• What We Stand For at Grab.
• We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Skills:

Automation, Salesforce, Leadership Skill, Telesales, Power BI

Job type:

Full-time

• You will lead Thailand's CX vision across all Grab product verticals, operating as the local steward of Grab's regional world-class experience strategy.
• You will synthesize VOC, CSAT, NPS, and escalation data to identify systemic pain points and design solutions that resolve them at scale - not just treat symptoms.
• You will represent Thailand's CX voice in regional and country leadership forums, contributing to cross-market guides and influencing regional strategy with ground-level insights.
• You will benchmark against global CX leaders and latest technologies, translating best practices into Grab-specific frameworks and operating models.
• You will position Thailand's support function as an active contributor to user retention and revenue growth.
• BPO Operational Performance.
• You will serve as the accountable in-country owner of BPO operational performance - translating regional vendor governance frameworks into local execution excellence, driving day-to-day performance management, quality calibration, and escalation resolution.
• You will guide vendor accountability through weekly rigorous review cadences, holding BPO partners to quality and efficiency standards aligned with regional benchmarks.
• You will provide market-specific inputs into regional capacity planning, headcount forecasting, and ramp decisions.
• You will oversee local QA execution, training delivery, and performance calibration with regional quality frameworks.
• Operational Excellence & AI-Led Transformation.
• You will lead Thailand's transition to an AI-enabled, digital-first support model - driving adoption of automation and AI tools across in-house and BPO teams.
• Champion AI-powered and automated service journeys as strategic levers.
• You will drive Thailand's shift to data-driven operations.
• You will pilot bold, CX models, moving fast on validated experiments and scaling what works across the market.
• Ensure achievement of SLAs, quality metrics, and OKRs through disciplined resource management and proactive risk mitigation.
• Cross-Functional Leadership & Stakeholder Alignment.
• You will collaborate with country and regional teams to lead local user first policies and influence without authority across a matrixed organization while secure commitment to shared CX outcomes even in the face of competing priorities.
• People Leadership & Capability Building.
• Lead, inspire, and grow a high-skilled in-house team - creating an environment where specialists are stretched, developed, and retained.
• Build and sustain a structured capability development roadmap for in-house talent with a deliberate focus on providing the team with the skills to excel in an AI-augmented environment.
• Extend capability-building rigor to BPO partner talent pipelines, setting standards for training, and performance elevation in partnership with the Regional BPO team.
• Hold self, team, and fellow leaders accountable to outcomes - not just baseline targets.
• What Essential Skills You Will Need.
• 10+ years in customer experience, customer success, or CX operations leadership - with preference for experience in high-growth tech platforms, super-apps, or digital-native businesses.
• Demonstrated experience managing CX strategy (not just operations) - including journey mapping, VOC programme design, and closed-loop feedback mechanisms.
• Experienced in managing large, blended workforces (in-house specialists and BPO vendors) across multiple business departments.
• Experienced working within or alongside regional BPO governance structures.
• Background in CX transformation or change management - leading organisations through technology adoption, process redesign, or operating model shifts.
• Experience connecting support operations to commercial outcomes - whether through retention, telesales, or revenue-linked CX programmes.
• Capabilities.
• Expert-level systems thinking: able to identify root causes of chronic CX failures and design durable, scalable solutions.
• Data fluency - comfortable managing CSAT, NPS, AHT, FCR, and operational cost metrics; able to translate data into strategic decisions and build real-time operational visibility.
• Proficiency with CX and support tooling (e.g. Salesforce Service Cloud, PowerBI, Microsoft D365) and demonstrated experience leading AI-assisted service delivery model adoption.
• Stakeholder management and orchestration skills - able to bridge functions, promote alignment, navigate disagreement, and secure commitment across country, regional, and global team members.
• Fluent in Thai and English, both written and spoken.
• Life at Grab.
• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.
• What We Stand For at Grab.
• We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.