Filter Jobs

Skills:

Legal, Compliance, English

Job type:

Full-time

• To be a trusted business partner and ensure HR initiatives, programs, and policies are fully understood and implemented thoughtfully in organization.
• Coach and mentor Line Managers to empower and develop their respective teams to maximize performance and employee engagement to ensure employee performance, engagement, and accountability.
• Support and execute the People Strategy in a defined area.
• Elevating employee experience and employee engagement to drive people and winning culture for Thailand based employees.
• Execute talent development and talent retention strategies.
• Build a Talent pipeline with robust succession planning for key positions within the area of responsibility.
• Address employee relations issues as both a management coach and employee advocate.
• Effectively mediation and problem-resolution skills, grounded in a strong understanding of company policies and practices, to support and provide input on high-level or sensitive employee matters in accordance with management procedures.
• Provide day-to-day performance management guidance to line managers and employees (probation, career development, new manager capability building and grievance handling).
• Support talent identification and may assist line management and TA in interviews and selection process for respective management levels.
• Monitoring the Personnel Expense (PEX) budget and KPI dashboards.
• Partnering with Talent, Rewards and Talent Acquisition teams for ensuring Thailand implements all global people processes seamlessly.
• Responsible for training and development process (identifying training needs, implement training programs & improving existing programs).
• Partner with legal team for ensuring a risk-free and compliant environment. Also, support organization and employees on topics that require legal support and planning.
• Bachelor s degree in human resources management, or related field. Master's degree is an advantage.
• Minimum of 7 years work experience in fast moving, agile organizations Thorough understanding of HR business partnering requirements, working knowledge of legal, statutory and compliance handling.
• Possess organizing skills along with high result oriented & attention to detail.
• Proficient in English and Thai.
• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
• CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
• BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
• JOB TITLE: Manager Human Resources BRAND: LOCATION: Bangkok TEAM: People & Culture STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 534210 DATE: Nov 12, 2025

Job type:

Full-time

• Location: อาคารแสงโสม, Bangkok (เดินทางสะดวก ใกล้ MRT กำแพงเพชร และ BTS หมอชิต).
• Working Date and Time: Monday - Friday 8.30 AM - 5.00 PM.
• Job Responsibilities.
• ทำงานร่วมกับผู้บริหารและหัวหน้าฝ่ายต่าง ๆ เพื่อพัฒนาและดำเนินกลยุทธ์ด้านทรัพยากรบุคคลให้สอดคล้องกับเป้าหมายขององค์กร
• ให้คำปรึกษาและสนับสนุนด้าน HR แก่ผู้บริหารฝ่ายต่าง ๆ ในเรื่องการบริหารบุคลากร การพัฒนาองค์กร และการจัดการความเปลี่ยนแปลง
• วิเคราะห์ข้อมูลและแนวโน้มด้าน HR เพื่อเสนอแนวทางการปรับปรุงและพัฒนา
• สร้างความเข้าใจ ให้คำปรึกษาภายใต้นโยบาย ระเบียบข้อบังคับ และกระบวนการ HC กับทีมผู้บริหารและพนักงาน
• ส่งเสริมวัฒนธรรมองค์กรและการมีส่วนร่วมของพนักงาน
• ดูแลและรับผิดชอบพนักงานในหน่วยธุรกิจตามระเบียบสวัสดิการและค่าตอบแทน ระเบียบกำลังคน รวมถึงสภาพแวดล้อมในการทำงาน เป็นต้น
• สนับสนุนแผนพัฒนา HC สำหรับเส้นทาง/การวางแผนอาชีพ การพัฒนาพนักงาน การวางแผนสืบทอดตำแหน่ง และการจัดการความสามารถของหน่วยธุรกิจ
• การมอบหมายงานอื่นๆ ที่เกี่ยวข้องกับการมอบหมายงานหรือธุรกิจ.
• Job Skills & Qualifications.
• ประสบการณ์อย่างน้อย 7 ปีในด้าน HRM, HRD และกฎหมายและข้อบังคับด้านแรงงาน.
• มีประสบการณ์ด้าน HRBP หรือการบริหารทรัพยากรบุคคลอย่างน้อย 5 ปี
• มีความเข้าใจในธุรกิจและสามารถเชื่อมโยงกลยุทธ์ HR กับเป้าหมายขององค์กรได้
• ทักษะการสื่อสาร การวิเคราะห์ และการแก้ไขปัญหาอย่างมีประสิทธิภาพ
• ทักษะความเป็นผู้นำ การบริหารโครงการ และการทำงานร่วมกันเป็นทีม
• สามารถใช้ภาษาอังกฤษได้ดี (พูด อ่าน เขียน).

Experience:

No experience required

Skills:

Human Resource Management, Management, Payroll, Recruitment, Leadership Skill, Thai, English

Job type:

Full-time

• Managing all Human Resource operations for our office, warehouse & operations employees.
• Undertaking & executing monthly payroll & sales commission calculations.
• Submitting legal & tax documents to relevant external parties.
• Consistently recruiting & interviewing new members alongside the management.
• Ensuring a positive working environment at all times, helping tackle daily problems & moving towards long-term goals for the organization's growth from a HR perspective.
• This job requires fluent Thai & profficiency in English.
• This job requires great leadership & management skills.
• This job requires someone who has experience & proven track record in HR.
• This job requires someone who has basic knowledge in Thai labour laws.
• Is This Job For You.
• This job is for someone who is looking to completely manage all Human Resource operations.
• This job is for someone who wants to grow their management capabilities.
• Rapos Group is a family-owned enterprise established in 1988 in Thailand. Our group is engaged in the textiles, chemicals & hospitality industries with multiple business units under the three.
• In textiles, Rapos (Thailand) Co., Ltd. (www.rapos.com) & associated companies is the leading supplier of manufacturing raw material for garment factories.
• In chemicals, Cleanfirm Co., Ltd. (www.cleanfirm.co.th) is engaged in the business of cleaning supplies distribution for hotels, restaurants & commercial spaces.
• In hospitality, our portfolio consists of 4 hotels & 500 rooms, specializing in the luxury boutique segment, as well as a number of renowned upscale F&B outlets.
• If this job sounds like you, we look forward to seeing your application!.

Skills:

Payroll, Compliance, Finance, English

Job type:

Full-time

• Manage HR all functions / end-to-end HR, including Recruitment, Performance Management, Compensation & Benefits, Payroll coordination, Employee Relations, Training & Development, and HR Operations.
• Act as a trusted HR advisor to Sales and Back Office managers on people-related matters.
• Handle manpower planning, workforce analysis, and organizational development initiatives.
• Drive employee engagement, retention, and culture initiatives.
• Ensure compliance with company policies, HR procedures, and labor laws.
• Coordinate with internal stakeholders such as Payroll, Finance, and Head Office HR.
• Bachelor s degree or higher in Human Resources, Business Administration, Psychology, or related fields.
• Minimum 3-5 years of hands-on experience in HR All Functions / End-to-End HR.
• Experience supporting Sales and Back Office teams.
• Strong knowledge in labor law, employee relations, and HR operations.
• Good communication, problem-solving, and stakeholder management skills.
• Proficient in Excel, HRIS, and LMS.
• English proficiency is an advantage.
• ติดต่อ.
• Khun Thanakarn (E-mail: [email protected]).
• บริษัทโฮม แอนด์ ออฟฟิศ ดิลิเวอรี่ จำกัด.
• อาคารแสงโสม แขวงจอมพล เขตจตุจักร กรุงเทพมหานคร 10900.

Skills:

Finance, Risk Management, Negotiation, English

Job type:

Full-time

• The leadership and proactive management of multiple Client Management teams and deliver the highest quality client service for the FI or Corporate segment and across the client tiers.
• Ensure effective and timely escalation of issues / roadblocks to Frontline and act as the main point of escalation between Client Management and Frontline.
• Ensuring uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value ...
• Ensure the teams are proactively managing the relationship health of the accounts they are responsible for and delivering the highest quality client service.
• Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
• Strategy.
• Targeted ImprovementsEnsure uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value. Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delight.
• Engage a wide range of internal stakeholders for discussion in order to streamline processes and implement changes.
• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients.
• Automation and StreamliningMonitor the efficiency, effectiveness and quality of the operations from time to time and provide corresponding actions for improvement with respect to the changing business or customer needs.
• Accelerate the shift to digital and ensure the digital value proposition is aligned with clients needs and preferences.
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
• Drive adoption by the team, of the latest tools and techniques to improve performance.
• Adherence to changes in line with the Client Management destination model and DOIs.
• Business.
• Fully understand the CCIB business strategy and leadership expectations and ensure Client Management activities within the team are effectively managed in accordance with the Bank s strategic focus.
• Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
• Responsible for the leadership and proactive management of multiple Client Management teams and deliver the highest quality client service for the FI or Corporate segment and across the client tiers.
• Liaise with business units, local/group product, other supporting operations and external business partners when necessary to capture business opportunities in a timely and effective way.
• Support various stakeholders on regulatory and audit requests.
• Act as departmental coordinator for outsourcing matters. This requires detailed understanding of outsourcing policy, procedure and regulation.
• Maintain good working relationships with the various Business Units, Finance, Risk, Technology and Operations community.
• Undertake ad-hoc duties and when delegated by Country Client Management Head.
• Identify process improvement opportunities and work closely with management to implement the change.
• Processes
• GeneralEnsure the teams are proactively managing the relationship health of the accounts they are responsible for and delivering the highest quality client service.
• Deliver quality, risk management, efficiency and effectiveness as per agreed standards & metrics.
• Drive relevant targets across team. Ensure that the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and within agreed service level agreements including turnaround times, productivity, and quality.
• Ensure work performed by team is error free with no operating losses and adheres to first-time-right principles. Contribute to the teams BAU productivity at the highest standards, ensuring minimal rework across the team within all processes managed.
• Ensure effective and timely escalation of issues / roadblocks to Frontline and act as the main point of escalation between Client Management and Frontline.
• Manage document inventory, ensuring processes are in place and consistently adhered to by the team in line with global documentation standards and to enable retrieval of documentation in a timely manner.
• Drive robust operating rhythm across team, ensuring allocation of resources against simple vs. complex and critical activities delivers best outcomes for clients and the Bank. Proactively plan team capacity by forecasting volumes and measuring cycle times.
• Identify process and service improvement opportunities and work closely with management to implement changes, facilitate transfer of best practices.
• Drive implementation of change initiatives.
• Ensure that appropriate internal resources, systems, procedures, and controls are in place and are operating effectively.
• Resolve escalations from team, including follow-up with clients, ensuring the once to client rule is adhered to as much as possible.
• Appropriately challenge stakeholders in the value chain where necessary, facilitating resolution of complex cases and where blockages exist that impact execution.
• Ensure, lead, and monitor both strict adherence to regulatory requirements, and efficient preparation for Audit reviews.
• Responsible for appropriate and timely escalation, especially significant risk issues, to any governance committees or to other stakeholders in senior management, risk, or control functions as appropriate.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Ensure roles & responsibilities and service levels are clearly defined in the Service Level Agreements (SLA) between Client Management and Business or other Functions.
• Share and replicate best practices with other Country Client Management Teams.
• Drive improved ways of working across coverage, product and functional partners, leveraging relevant meetings/forums to achieve stronger cross-functional collaboration.
• Client Relationship ManagementDemonstrate strong knowledge of client needs for the assigned client portfolio and able to engage clients effectively.
• Build trust and strong account management support to clients including but not limited to loan drawdowns, overseeing the resolution of client related complaints, issues and escalations.
• Provide sound advice to clients on associated documentation requirements (e.g. credit documentation, account monitoring activities etc.).
• Client Due Diligence (CDD) and Regulatory Onboarding (e.g. FATCA, CRS)Demonstrate thorough understanding of the Group s Client Due Diligence (CDD) policies and procedures, various systems, and how it correlates with business needs. Provide input and insight into relevant policy & project discussions as required.
• Ensure that applicable CDD standards are adhered to by team and all policy/ process/ procedure gaps are highlighted and resolved with relevant stakeholders and senior management on a timely basis.
• Ensure all staff are adequately trained on policies & procedures. Ensure only staff accredited to handle CDD (including relevant Correspondent Banking accreditations) are granted access to the system and execute CDD activities.
• Drive network onboarding processes.
• Credit DocumentationProvide inputs into the Credit Issues Committee (CIC) pack, working closely with the Enablement team to ensure outcomes and relevant actions are completed within timelines.
• Manage the end-to end documentation negotiation process including passporting of documents in the network subject to all approvals being in place as negotiated with Legal/Product and Business.
• Engage and coordinate with Legal & Compliance, Credit, and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc.
• Ensure document deficiencies are minimised and are rectified in a timely manner.
• Account OpeningAdhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
• Document Archival (hard and soft copies).
• Account Management & Portfolio QualityManage flow maintenance activities on client portfolio as assigned.
• Ensure excesses/past dues are regularized on time and cash/cheques are released on time. Any exceptions to be highlighted to the RM and CA.
• Act as escalation point for Unsettled (FX) Past Due Trades reports & Failed trades reports, working closely with Operations where relevant.
• Attend ASTAR Review meetings as appropriate and participate in relevant business meetings, forums or committees as required.
• People & Talent.
• Provide effective orientation /guidance to new joiners on the bank s policies/procedures/processes to Ensure staff are adequately trained to support both existing and any new requirements.
• Provide/ secure / enable access to relevant role-specific and general training to the team.
• Manage talent and hiring across Client Management, ensuring high performance team and bench strength. Own the development of the individuals within the team, using performance management and staff development to provide a deep pool of talent and opportunities for individual growth.
• Conduct regular 1-1s to review individual KPIs and provide feedback on an ongoing basis.
• Collaborate with members of the team and plan individual training to be completed over the P3 cycle, to achieve required competencies.
• Enable team to function optimally, providing guidance and coaching to members. Drive and encourage cross-training and mentorship, facilitating interchange of best practices amongst team members and across teams.
• Manage and control overall attrition at acceptable level. Attrition of top performers to be managed. Minimize key man risks within team.
• Develop succession plan for self and for all critical resources in the team.
• Risk Management.
• Demonstrate high level of preparedness by self and team for any Audit and ensure NIL audit failures/ NIL adverse audits grading in reviews.
• Understand the risk and control environment in their area of responsibility and drive rectification as required. Develop awareness of changes in the policy and regulatory environment, predict challenges and identify initiative opportunities to manage change implementation at the right time.
• Ensure that Risk Management matters that are brought to the job holder s attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees.
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework and across team.
• Provide crisis management support on behalf of Country Client Management Head for ad hoc control and procedural issues.
• Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations.
• Governance.
• Effective management of Client Management teams to provide support for the business.
• Ensure CST scores are maintained within thresholds. Ensure rework is closely monitored and controlled. Conduct monthly rework forums to discuss repeat themes and arrive at corrective actions involving Client Management. Ensure NIL observations in Control Assurance (CA) review.
• Ensure robust performance management in place using relevant Productivity / Performance MIS. Monthly, quarterly and annual review discussions to be completed by stipulated timelines.
• Ensure that appropriate internal resources, systems, procedures, and controls are in place and are operating effectively and timely reporting/escalation of significant risk issues to senior management.
• Ensure there are appropriate frameworks in place to guarantee that Client Management team functions within the Group s risk appetite and relevant risks are appropriately managed in conjunction with management, direct reports, and other stakeholders.
• Ensure, lead, and monitor both strict adherence to regulatory requirements, and also efficient preparation for Audit reviews.
• Fulfil supervisory responsibilities in line with supervisory principles.
• Maintain oversight on quality & timeliness of Service Review Meetings (SRM) to be held every month between business Teams & Hub or Country CETs.
• Manage in country or other remediation s as required to ensure gaps in capability, process or data/docs are brought up to a best-in-class standard over time.
• Utilize metrics and the agreed service standards to drive decisions and improve operational service excellence.
• Regulatory & Business Conduct.
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the Client Management Team to achieve the outcomes set out in the Bank s Conduct Principles: Financial Crime Compliance; The Right Environment.
• Key stakeholders.
• InternalCountry Client Management Head.
• Client Management teams, including in-country CET.
• Client Management Enablement.
• GBS Hub teams.
• Account Opening Teams.
• Front Office RMs.
• Product Partners.
• Client Lifecycle Design Management Teams.
• Legal team; in-countries, Region and Group.
• Credit & Risk teams; in-countries, Region and Group.
• Lending Documentation Unit.
• Commodities Transaction Management Unit.
• Regional CDD Risk Managers.
• Operational Risk.
• Credit Documentation CoE.
• CFCC.
• Other Responsibilities
• Embed Here for good and Group s brand and values in the Client Management Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
• Skills and ExperienceAbility / experience managing individuals or teams.
• Ability to build strong relationships with diverse stakeholders, work collaboratively with them to deliver exceptional client service & experience while balancing robust operational management.
• Ability to directly influence stakeholders across value chain to secure resources and buy-in required to deliver operational and client service targets.
• Ability to understand and derive insights & improvement opportunities from MIS and performance data.
• Strong drive to deliver.
• Ability to positively engage and build rapport with clients.
• Has a clear understanding of the client needs being serviced; able to articulate and align team to them.
• Knowledge and experience in relevant processes managed by Client Management.
• Sound knowledge of local regulations (CDD, credit and lending, risk management).
• Superior writing and presentation skills in English.
• Risk & AML certified as stipulated by Bank policy (role based).
• Role Specific Technical CompetenciesManage Conduct.
• Manage Risk.
• Manage People.
• Operational.
• Process Management.
• Data Conversion and Reporting.
• About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
• Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
• What we offer
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Experience:

2 years required

Skills:

Legal, Automation, Microsoft Office, English

Job type:

Full-time

• Maintain securities trade, cash, accrual transactions in fund services system.
• Monitor day-to-day account activities of assigned portfolios.
• Monitor dividend / interest entitlements for assigned portfolios.
• Reconcile securities position against custodian statements.
• Reconcile cash position against bank statements.
• Prepare portfolio valuation, and unit pricing report at intervals in accordance with client s requirements.
• Liaise with clients and fund managers for queries on transactions.
• Check all designated areas of operations with vigilance and care to ensure clients always receive the highest standard of quality services.
• Provide backup function within a team to ensure smooth operations.
• Assist immediate superiors as and when required.
• NAV Calculation process.
• To checking NAV announcement from client.
• To check and verify Payment instruction, Foreign Cash Flow.
• Transaction Release:Direct and take decisions on daily operational activities.
• Execute authenticated and approved client transactions on a day-to-day basis.
• Sign off transactional entries/Batch.
• Verify customer s signature for operate transaction.
• Sign off in Cash Activities Report and Valuation Report.
• Take responsibility for the proper control of safes and keys as laid down in the Group instruction circular.
• Ensure compliance within the team to Group and Regulatory requirement.
• To effectively manage the risks to protect clients and the Bank s interest.
• Perform periodic self-assessment on KCS, identify and report all exceptions on non-compliance.
• Ensure compliance with sanctions procedure guideline and Anti Money Laundering policy.
• The jobholder leads a dynamic, and multi-product team responsible for managing critical operational processes, controls and delivering a high-quality service to a diverse range of highly demanding clients. They are accountable for end-to-end delivery of Fiduciary and Fund Services operations for Thailand ensuring that we are aligned F2B where certain activities are managed in our hubs, we mitigate any operational, regulatory or client risks and enable the FSS businesses.
• The jobholder plays a role in the definition and implementation of transformation initiatives, service, and control standards in the country/market. The jobholder pulls out country and specific themes that need to be addressed across the region and/or globally. Whilst simultaneously ensuring best practice and Group standards are adhered to in the region. This requires a high degree of understanding of the differences and nuances between the inputs from markets and the resultant impact on the global operating model.
• The role requires extensive collaboration with regional and country functions such as our hub operational teams (where relevant), Front Office, Middle Offices, Sales, Client Management, Legal, Compliance, Risk and Product Management. To drive change in the local country teams when it comes to identifying opportunities for transformational projects but also in the managing of the day-to-day processes and controls and ensuring regional priorities are being worked on as part of our global agendas.
• The job holder carries out the end-to-end operational responsibilities in the country/market and works closely with the other fund operations Asia country leads, central hubbed teams, country FSS business head, Country FSS Product, regional and group risk heads. To ensure that the operational units perform optimally and can articulate a forward-looking view of business growth, emerging local trends, and regulations to develop a platform consistent with the Bank s and business strategic ambition.
• The jobholder is a member of the FSS Operations Thailand Leadership Team.
• Key Responsibilities StrategyContributes to the definition of best-practice global operating standards and operating environment within the Target Operating Model (TOM).
• Implements TOM and oversees its ongoing development in the country/market in addition to local market standards and approved client needs.
• Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations, and laws.
• Strong advocate of service consistency within and across regions. Actively takes steps to eliminate / minimise use of non-standard solutions.
• Identifies strategic service delivery issues relating to technology, process, human resource, and service quality and implements appropriate solutions.
• Ensures the operations teams are optimised and that resources are effectively managed to rapidly fill any service gaps identified.
• Participate in developing the strategic operations direction and roadmap for FSS, align with Business Strategy and investment appetite.
• Support Architecture changes in formulation of Best Practice and apply agreed methodologies in FSS and CIB.
• Deliver a robust control environment which mitigates the risk of loss and safeguards the Banks assets.
• Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows.
• Alignment of activities to support the wider FSS Operations utilities model for greater standardisation, process efficiency and cost reduction.
• BusinessOversees effective management of country budgets.
• Deliver Business Efficiency targets.
• Monitors client service standards to ensure high-quality operational and client support services are provided.
• Acts as escalation point for country level operational issues - identifies remedial solutions and oversees timely, efficient implementation when required.
• Works closely with all members of the end-to-end journeys to ensure operational platforms support client service level agreements and internal benchmarks as well as identifying opportunities for automation.
• Proactively works with their country teams and regional peers to ensure development of pool of knowledgeable, mobile operations staff.
• Champions the identification and implementation of operational best practice across markets within region and with other regions.
• Ensures compliance with all relevant local and global regulatory requirements and industry best practice.
• Drives continuous improvement culture to maximise cost and processing efficiency.
• Represents the Fiduciary and Fund Services operations function at operational forums, groups and conferences where needed.
• ProcessesAccountable for managing critical operational processes, controls and delivering a high-quality service to a diverse range of highly demanding clients.
• Accountable for end-to-end delivery of Fiduciary and Fund services operations for Thailand ensuring that we mitigate any operational, regulatory or client risks and enable the FSS businesses.
• Ensures an efficient and effective end to end product journey for local and international clients across both the onshore and central teams.
• Ensures Change Management processes are adhered to in country operations.
• Ensures that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines.
• Identifies operational risks and enhances control mechanisms, both for in-country processes and services hub bed offshore.
• Update regional management in a timely manner on notable operational developments and issues and drives the resolution of thematic client issues and process issues.
• Role models a strong, collaborative business relationship between the onshore and the hubbed centres that make up the end-to-end journey.
• Supports One Bank through strong connectivity with support and sales functions and related businesses such as Cash and Transaction Banking.
• People & TalentDevelops and embeds a high-performance culture; develops talent to ensure a high-quality succession pipeline; drives improvement in people engagement; and ensures the team is resourced and trained sufficiently.
• Leads through example and builds the appropriate culture and values. Sets appropriate tone and expectations from the Operations team and works in collaboration with risk and control partners.
• Ensures that holders of all critical functions in the journey are suitably skilled and qualified for their roles, with effective supervision in place to mitigate any risks.
• Periodically reviews team structure and supports opportunities staff development both within the country and into other markets where opportunities exist.
• Sets and monitors s and objectives for direct reports and provides objective feedback and rewards in line with their performance.
• Risk ManagementUnderstands the main risks facing the Group and identifies, assesses, monitors, controls and mitigates accordingly.
• Manages Operations Risk effectively, including identification, communication, and remediation of risks to the relevant forums.
• Accountability - no audit fails; full remediation/root cause analysis and execution for ops losses.
• GovernanceEmbed the Group s values and code of conduct in countries and hubs to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations.
• Aligns the Operations agenda to global and regional business strategies, to global standards and the technology roadmap.
• Actively participates as required in Regional and / or Group committee or working group meetings.
• Works with regulators in an open and co-operative manner.
• Regulatory & Business ConductDisplay exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Thailand Fiduciary and Fund services operations teams to achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Key stakeholdersFSS country management.
• FI RM and Credit.
• Sales.
• Product.
• Country COO.
• Operational Risk.
• Compliance.
• Risk.
• Qualifications 2-3 years experienced related to NAV / Fund Accounting.
• Skills and ExperienceAble to confirm NAV.
• Able to use Microsoft Office / Outlook.
• English in communicated level.
• Able to use the Multifonds(RFAS)system is a plus.
• About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
• Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
• What we offer
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.