Job Responsibilities

Develop and drive HRD strategy and training roadmap aligned with business goals of IT Retail operations, sales performance, and organizational growth.

• Design and implement annual training plans covering product knowledge, sales skills, customer service, leadership development, and functional competencies.

• Partner with business leaders, store managers, and department heads to identify training needs and translate business requirements into effective learning solutions.

• Develop and manage Performance Management Systems including KPIs and competency-based evaluations, ensuring alignment with sales targets and business outcomes.

• Lead talent development initiatives, including high-potential programs, succession planning, and career development frameworks.

• Foster a learning and performance-driven culture in a fast-paced retail environment, supporting organizational change and business transformation.

• Manage, monitor, and control the HRD budget, ensuring cost effectiveness and measurable return on training investment (ROI).

• Evaluate training effectiveness and continuously improve learning programs using data, feedback, and business results.

• Organize company activities, engagement programs, and internal events to strengthen employee engagement, collaboration, and company culture.

• Lead and develop the HRD team, ensuring effective execution of HRD initiatives across HQ and retail branches.

In October 2026, the headquarters will relocate to Muang Thong Thani.

Qualifications

Bachelor's or Master's degree in Human Resources Management, Psychology, Organizational Development, or a related field.

• At least 7–10 years of experience in HRD / Learning & Development, preferably in IT Retail, Retail, Sales-driven, or fast-paced businesses.

• Minimum 3 years of experience in a managerial or supervisory role.

• Strong knowledge of Training & Development, Performance Management Systems (KPIs, competency-based), Talent Development, and Succession Planning.

• Experience designing training programs for sales teams, store operations, and leadership levels will be an advantage.

• Strong business-oriented mindset with strategic thinking and the ability to align HRD initiatives with business and

sales objectives.

• Good command of English (spoken and written).

• Proficient in Microsoft Office (PowerPoint, Excel, Word); experience with LMS or HR systems is a plus.

• Excellent communication, stakeholder management, and problem-solving skills.

• Agile, hands-on, and adaptable to a fast-changing retail environment.