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Job type:

Full-time

• Good consultative and service skills with the ability to recommend suitable options across phone and digital channels.
• Comfortable working with multiple computer systems and tools.
• Strong communication skills, both written and verbal, with an ability to build trust and rapport.
• A good knowledge of travel and global destinations.
• Ability to remain calm, professional, and adaptable in dynamic situations.
• Strong organizational and time management capabilities.
• Customer service experience in hospitality, concierge, lifestyle servicing, or premium service environments is beneficial.
• Experience with travel booking systems is an advantage but not required.
• Genuine interest in creating strong customer experiences.
• Ability to work effectively within a team and meet performance expectations.
• Willingness to learn and adapt to new tools or processes.
• A positive, professional, and collaborative attitude.
• Flexibility to work shifts, including evenings and weekends, as required.
• At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
• As part of Team Amex, you ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills:

English

Job type:

Full-time

• Demonstrates strong proficiency in both spoken and written English and Thai.
• Bachelor s degree or equivalent in any stream from renowned University.
• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively ICS/GS/TCE.
• Strongly demonstrates success in creating and delivering presentations to large / senior / ambitious audiences, a plus.
• Proven track record to manage multiple priorities effectively with a track record of getting results effectively while meeting deadlines.
• Positive relationship and collaboration skills, including the ability to work in a highly matrixed environment.
• At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
• As part of Team Amex, you ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job type:

Full-time

• Review patient admissions and length of stay to ensure medical necessity.
• Conduct concurrent and on-site case reviews.
• Escalate complex cases to physicians when criteria are not met.
• Identify quality issues and flag them to medical leadership.
• Prepare monthly reports and insights for hospital partners.
• Collect only pertinent clinical information and document all UM review information using the appropriate software system.
• Hospital Network Medical AnalysisWork with hospital partners to resolve inappropriate utilization.
• Conduct on-site reviews and service evaluations.
• Investigate and report misuse or abnormal medical practices.
• Medical Services OperationsAppoint and manage panel physicians for pre-insurance checkups.
• Coordinate mobile medical services and scheduling.
• Manage medical room operations (staff, equipment, supplies).
• Support customer medical requests and reports.
• Handle medical document issues with underwriting team.
• Prepare monthly communications (e.g., medical newsletter, updates).
• Support marketing campaigns and customer programs with hospital partners.
• Prepare report and payment for physician fee such as ECG, CxR, Orasure, doctor fee, Bria Lob, PRO lab and medical expense to relevant party every month.
• Coordinate with underwriter by receiving the medical examination documents from underwriter such as incorrect or incomplete to review and provide feedback to physician and nurse, and provide the formal letter to physician and nurse.
• Additional ResponsibilitiesSupport projects (e.g., hospital awards, service improvements).
• Handle customer inquiries and complaints professionally.
• What You Need (Must-Have)Bachelor's degree in nursing science or related field.
• Utilization review / case management / medical cost control.
• Hospital-based nursing (ICU, CCU, or medical ward).
• Strong understanding of clinical decision-making and patient care.
• Experience in claim assessor roles from insurance or healthcare industry.
• Nice to HaveKnowledge of utilization management tools (e.g., InterQual).
• Understanding of medical claims, ICD-10, or insurance practices.
• Familiarity with healthcare analytics tools.
• Good understanding of healthcare regulations.
• Self-driven/management and strongly in result oriented (KPI).
• Collaborative and communication skills.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
• Why Join UsWork at the intersection of healthcare and insurance.
• Collaborate with leading hospitals and medical professionals.
• Make a real impact on patient care quality and cost management.
• Grow your career in a dynamic healthcare environment.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us. Let's care for tomorrow.

Experience:

2 years required

Skills:

Multitasking, Negotiation

Job type:

Full-time

• At least 2 years of customer service experience in a contact center environment with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
• Ability to work in a fast paced metric driven environment with proficient multitasking and navigation.
• Demonstrated consultative experience, ability to influence, resourceful.
• Creative problem-solving, eager to find customized solutions.
• Experience in banking/financial services a plus.
• Bachelor s degree, associate s degree and college undergrads may apply.
• Demonstrate personal excellence by remaining positive in difficult situations.
• Display a passion to serve by delivering outstanding service in every interaction with our Customers.
• The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers.
• Strong interpersonal, communication, verbal and written skills.
• Assertiveness to handle difficult conversations.
• Excellent negotiation, influencing and resourcefulness skills.
• Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail.
• Confidence to work in a different environment e.g. actual and virtual.
• At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
• As part of Team Amex, you ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.