Filter Jobs

Skills:

Social media

Job type:

Full-time

• This role will build a Customer Experience strategy that leverages new sources of expertise and best practices to create the framework and standards that lead to customer experiences that surpass expectations, create differentiation, and drive loyalty and revenues while also reducing operating costs. This role will be responsible for guiding and influencing leadership team, customer-facing, operational business teams in designing and implementing a cross-functional and multi-channel target customer experience for FWD.
• Key Responsibilities Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that captures the voice of the customer from key touch-points, employees and social media in continually elevating and refining customer experience objectives and strategies.
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

Skills:

Data Analysis, Research, Excel

Job type:

Full-time

• Collect and update key product items required for competitive price survey comparisons across DF, FF, and GNM product groups in BHP, BMK, BFP, and BCM.
• Analyze weekly Price Index and summarize key findings on whether products are priced as expected, are outliers, or have significant data worth sharing with relevant stakeholders (e.g., Trade Plan, Merchandiser, Buyer).
• Conduct a competitive analysis of Competitor activities and campaigns across various retail formats.
• Brand movements and positioning in the competitive landscape.
• This includes analyzing sales impact, customer engagement, campaign formats, and preparing systematic performance reports..
• Monitor and evaluate competitor trade activities (e.g., sales promotions, pricing strategies, distribution, etc.) and use insights to assess business opportunities, enhance development strategies, and improve competitiveness.
• Provide data-driven recommendations (both format and commercial) on trade activities to enhance product listing proposals and decision-making efficiency.
• Bachelor s degree in any related field.
• Minimum 8 years of experience in Data Analysis, Trade Planning, Price Analysis in Retail, FMCG, or Research agency is a plus.
• Experience in FMCG Retail data analysis and management.
• Proficient in Excel, Power BI, and Tableau.

Job type:

Full-time

• Work with management to prioritize business strategies and information needs.
• Design analysis report to track and monitor performance and validate Accuracy of Data.
• Provide sales, marketing, product, and customer analysis toward marketing calendar / business situation / campaign performance in various business measurements combining with consumers research for supporting business strategy.
• Understand, interpret data and provide business insight in order to support management to develop strategy / plan to support new business opportunity.
• Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.
• Recommends actions for future developments & strategic business opportunities, as well as enhancements to operational policies.
• Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings.
• Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities.
• Leverage analytics and data science teams for actionable insights, algorithms, test designs and model validation.
• Present insights to executive leaders/ business partners to drive strategic improvement and support key business decisions.
• Educate cross-functional parties and build awareness on how to interpret the data and analytics to drive decision making that will move the business forward.
• At least 7 years working experience in related field (having working experience in retail or e-commerce is a plus).
• Basic knowledge of BI/ App analytics platforms such as Google Analytics, Firebase, AppsFlyer, Adobe Marketing Cloud, Tableau, Power BI, Data Studio, etc.
• SQL proficiency or equivalent.
• Good knowledge of computer literacy especially MS Excel and PowerPoint.
• Excellent command of English and presentation skill, Analytical and logical thinking is a must.

Skills:

Sales, Negotiation, Compliance

Job type:

Full-time

• Achieve and exceed assigned sales targets for ultrasound systems, probes, and accessories.
• Identify new business opportunities and develop strategic relationships with key healthcare stakeholders.
• Manage the full sales cycle from lead generation and product demonstrations to negotiation, closing, and post sales follow up.
• Prepare accurate sales forecasts, territory plans, and pipeline updates.
• Customer Relationship Management.
• Build and maintain strong relationships with clinicians, radiologists, sonographers, surgeons, and hospital administrators.
• Act as a trusted consultant, understanding customer clinical workflows and recommending appropriate ultrasound solutions.
• Resolve customer issues professionally in collaboration with service, application, and logistics teams.
• Product Demonstration & Clinical Support.
• Conduct compelling product presentations and live ultrasound demonstrations.
• Support clinical evaluations, tenders, and trials.
• Work closely with Application Specialists to ensure optimal product positioning.
• Compliance & Reporting.
• Ensure compliance with company policies, regulatory standards, and ethical business practices.
• Maintain accurate CRM records including customer interactions, opportunities, and contracts.
• Bachelor s degree in Business, Marketing, Biomedical Engineering, Radiologic Technology, or related field (preferred).
• 2-5 years of sales experience in medical devices, medical imaging, or healthcare technology.
• Proven track record of meeting or exceeding sales targets.
• Valid driver s license and own transportation preferred.

Skills:

Sales, Compliance

Job type:

Full-time

• Northern Region.
• North-Eastern Region.
• Central, Eastern & Western Region.
• Southern Region.
• Each position is responsible for one region. Applicants may indicate their preferred working region when applying..
• Role Summary.
• The Technical Sales Promotor - Ultrasound Products plays a critical role in supporting the sales organization by increasing product awareness, driving demand generation, and strengthening customer engagement. This role focuses on in hospital promotion, product visibility, basic demonstrations, and customer education to support ultrasound sales conversion and market penetration..
• Sales Support & Demand Generation.
• Support Sales Representatives in driving ultrasound sales within assigned hospitals and clinics.
• Actively promote ultrasound systems, probes, and consumables through regular customer visits.
• Identify potential opportunities and communicate leads to the sales team.
• Support promotional campaigns, product launches, and special sales initiatives.
• Customer Engagement & Education.
• Build strong day to day relationships with sonographers, radiologists, nurses, and clinicians.
• Provide basic product introduction, feature explanation, and usage guidance.
• Increase customer awareness of product benefits, clinical applications, and upgrades.
• Gather customer feedback and relay insights to sales and application teams.
• Product Demonstration & Trial Support.
• Assist in setting up and supporting product demos, evaluations, and trials.
• Provide basic system operation guidance under supervision of Application Specialists.
• Ensure ultrasound equipment is ready, clean, and presentable during demos.
• In-Hospital Presence & Coverage.
• Maintain strong visibility within key accounts through regular hospital rounds.
• Support daily interactions to ensure continuous product exposure and recall.
• Monitor usage patterns and identify opportunities for additional probes, accessories, or system upgrades.
• Reporting & Coordination.
• Submit visit reports, activity logs, and customer feedback to the sales team.
• Coordinate schedules with Sales Representatives and Application Specialists.
• Ensure compliance with company policies, hospital rules, and ethical standards.
• Bachelor s degree in Business, Marketing, Biomedical Engineering, Radiologic Technology, or related field (preferred).
• 2-5 years of experience in medical device promotion, healthcare sales support, or clinical environment.
• Good communication and presentation abilities.
• Positive, energetic and customer-oriented attitude.
• Valid driver s license and own transportation preferred..

Skills:

Salesforce, Creativity, English

Job type:

Full-time

• Drive Up Front Customer Alignment & Goal Setting.
• Participate in internal handover meetings to understand the account plan and customer context.
• Co develop Customer Success Plans with key stakeholders, outlining KPIs, success metrics, and program design.
• Establish clear expectations on engagement models and communication cadence.
• Ensure Early Adoption & Usage.
• Align with deployment teams to ensure a smooth launch.
• Proactively check in after go live to encourage early adoption and share relevant best practices.
• Manage Ongoing Customer Health.
• Monitor key usage and performance metrics; intervene early when indicators fall below target.
• Lead recurring business reviews focused on progress, insights, risks, and opportunities for improvement.
• Partner with customers to reinforce alignment to success objectives and value realization.
• Renewals & Expansion.
• Identify and qualify cross sell and upsell opportunities in close partnership with the Sales Executive.
• Proactively manage retention risk by identifying issues early and supporting mitigation plans.
• Support Sales Executives with renewals by coordinating activities and providing relevant account insights.
• Maintain accurate sales information and customer updates in Salesforce and other required systems.
• Thought Leadership & Best Practice Sharing.
• Capture and organize thought leadership materials to support commercial teams in customer meetings and events.
• Contribute to improving internal processes, playbooks, and knowledge sharing across the team.
• Proven experience in Customer Success, Account Management, or a related customer facing role..
• Experience in media and/or Travel Intelligence is highly preferred..
• Experience creating and carrying out E2E Customer Success Plans and supporting adoption.
• Good understanding of success metrics, KPIs, and customer health management practices.
• Excellent communication, stakeholder management, and problem solving skills.
• Experience with Salesforce or similar CRM tools.
• A proactive, analytical, and customer centric mindset.
• Clear and effective communication skills for customer-facing interactions and cross-functional collaboration, with proficiency in English.
• This role requires valid and unrestricted work rights in Thailand..
• What we can offer.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Skills:

Bahasa Indonesia, English

Job type:

Full-time

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

Experience:

2 years required

Skills:

Mandarin, English

Job type:

Full-time

• Bachelor's degree holder is required.
• Minimum 2 years of working experience is a Must.
• Fluent in Taiwanese Mandarin (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, call center, or similar roles preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computer systems and CRM tools is a plus.
• Key Responsibilities: Respond promptly and professionally to customer inquiries via email and live chat.
• Conduct outbound calls to follow up on customer issues, provide information, or gather feedback.
• Identify customer needs and offer appropriate solutions or alternatives.
• Maintain accurate records of interactions and transactions in the system.
• Escalate complex issues to the appropriate departments when necessary.
• Meet performance targets related to response time, customer satisfaction, and quality metrics.
• Contribute to continuous improvement by providing customer feedback and suggestions.

Job type:

Full-time

• Omnichannel Support Management: Professionally manage and resolve inquiries from both customers and partners across multiple communication platforms, ensuring a seamless service experience.
• Cross-Functional Issue Resolution: Act as a lead coordinator with internal departments to address and resolve complex cases, ensuring all solutions are delivered within established Service Level Agreements (SLAs).
• Customer Insight Analytics: Systematically record and analyze case data and feedback ...
• Policy & Information Stewardship: Serve as a subject matter expert by providing precise information and guidance in strict alignment with company policies and operational standards.
• CX Process Enhancement: Proactively support the continuous improvement of customer experience workflows, identifying opportunities to streamline service delivery and increase satisfaction.
• Who We Are Looking For: Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
• Service Excellence Advocate: You are dedicated to high-quality support and possess a professional demeanor when representing the brand to customers and partners.
• Effective Liaison: You have the interpersonal skills required to navigate internal teams and drive the resolution of multifaceted problems.
• Analytical & Meticulous: You understand the value of data and take pride in maintaining accurate records that help the company grow.
• Clear & Diplomatic Communicator: You can convey complex information simply and professionally, ensuring clarity and maintaining positive relationships.
• Solution-Oriented Thinker: You look beyond the immediate issue to suggest long-term improvements that prevent future challenges.

Skills:

Microsoft Office

Job type:

Full-time

• ดูแลการต้อนรับ ให้ข้อมูล และอำนวยความสะดวกแก่ลูกค้าที่เข้ามาใช้บริการที่ร้าน รวมถึงการติดต่อผ่านทางโทรศัพท์ พร้อมทั้งให้คำแนะนำและส่งต่อลูกค้าตามความต้องการอย่างเหมาะสม.
• แนะนำและจำหน่ายสินค้าและบริการ รวมถึงให้บริการหลังการขายแก่ลูกค้าทั้งช่องทาง Offline และ Online.
• รับผิดชอบงานติดต่อประสานงานกับหน่วยงานที่เกี่ยวข้องทั้งภายในและภายนอกบริษัท เพื่อสนับสนุนการให้บริการลูกค้า.
• สามารถรับมือและจัดการกับลูกค้าในสถานการณ์ที่แตกต่างกัน รวมถึงกรณีลูกค้าร้องเรียนหรือมีข้อร้องเรียน.
• ดำเนินการรับจอง ประสานงาน จัดเตรียม และอำนวยความสะดวกแก่ผู้ขอเข้าเยี่ยมชมงาน ทั้งลูกค้าชาวไทยและชาวต่างชาติ.
• สรุปและจัดทำรายงานข้อมูลลูกค้า รวมถึงข้อมูลที่เกี่ยวข้องกับการให้บริการ.
• มีส่วนร่วมในการวางแผนการดำเนินงานของหน่วยงานตามที่ได้รับมอบหมาย.
• Qualification สำเร็จการศึกษาระดับปริญญาตรี สาขาการตลาด การจัดการ อักษรศาสตร์ มนุษยศาสตร์ ศิลปศาสตร์ หรือสาขาที่เกี่ยวข้อง ด้วยเกรดเฉลี่ยไม่ต่ำกว่า 2.50.
• มีทักษะในงานขายและการบริการ มีความอดทน สามารถรับแรงกดดันจากลูกค้าได้.
• มีบุคลิกภาพดี มีความมั่นใจในการสื่อสาร กล้าแสดงออก มีความคิดสร้างสรรค์.
• สามารถใช้โปรแกรมคอมพิวเตอร์ เช่น Microsoft Office ได้เป็นอย่างดี.
• สามารถสื่อสารภาษาอังกฤษได้ดี.
• Contact: Nutthawut (Frank) Email: [email protected]

Skills:

Compliance

Job type:

Full-time

• Lead, supervise, and manage a team of IT Desktop Support specialists.
• Allocate and prioritize daily workloads to meet service levels and customer expectations.
• Act as the primary IT Desktop Support point of contact for assigned clients.
• Provide expert guidance and escalation support for complex desktop, hardware, software, and connectivity issues.
• Monitor incident queues, performance metrics, and recurring issues; recommend improvements.
• Deliver hands-on and remote support for end-user devices, operating systems, applications, and peripherals.
• Oversee user account management, access controls, and compliance with security policies.
• Coordinate installations, upgrades, patching, and maintenance of end-user hardware and software.
• Ensure adherence to information security standards and antivirus controls.
• Collaborate with internal IT teams, Smart Hands, and stakeholders to resolve issues efficiently.
• Manage local IT asset activities including inventory, lifecycle, and secure disposal.
• Support desktop support projects, service improvements, and business continuity activities.
• Promote continuous improvement, knowledge sharing, and service excellence.
• Perform Health & Safety, First Aid, or Fire Warden duties if required.
• Requirements: Bachelor's degree or diploma in IT, Computer Science, or equivalent experience.
• 5+ years' experience in IT Desktop Support / End User Computing.
• Prior experience in a Team Lead or Supervisory role.
• Strong knowledge of desktop hardware, Windows/macOS, and end-user applications.
• Working knowledge of networking (LAN, Wi-Fi, VPN).
• Experience with remote support tools and ITSM/ticketing systems.
• Strong leadership, communication, and problem-solving skills.
• Customer-focused mindset with ability to manage multiple stakeholders.
• Certifications (Optional) ITIL Foundation.
• CompTIA A+, Network+, or Security+.
• Microsoft or other OEM certifications.
• About NTT DATA
• NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
• Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
• NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Job type:

Full-time

• As a Specialist, you build brand loyalty and create owners of Apple products and services. You re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers needs, customizing recommendations to enrich their lives.
• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple s products, services, purchase options, and Product Zone sales processes.
• Support your peers throughout the store as needed by sharing knowledge about Apple s products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other s differences and having the curiosity to learn.
• Demonstrate Apple s values of inclusion and diversity in daily activities.
• Preferred Qualifications.
• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple s core values.
• You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• You should also be proficient in the local language, both written and spoken.
• Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Experience:

5 years required

Skills:

Compliance, Project Management, SAP, English

Job type:

Full-time

• OPERATIONS MANAGEMENT.
• Oversee day-to-day operations related to the e-commerce business, including order fulfillment, returns management, and ad-hoc support.
• Monitor the KPI performance of all online orders, both internal and platforms related.
• Ensure the e-commerce platform s technical functionality aligns with operational processes.
• TEAM LEADERSHIP & COLLABORATION.
• Collaborate with commercial, warehouse, and supply chain teams to ensure smooth operation.
• Work closely with marketing, merchandising, and IT teams to support campaign execution, promotional activities, and product launches.
• Lead operational meetings, review KPIs, and provide insights on ways to optimize processes and resolve operational bottlenecks.
• Share knowledge, train or mentor colleagues and 3PL to maintain high operational standards.
• Maintain strong relationships with 3PL and partners involved in the supply chain.
• PERFORMANCE TRACKING & REPORTING.
• Develop and maintain key performance indicators (KPIs) to measure the efficiency of operations.
• Analyze operational data to identify trends, potential risks, and opportunities for improvement.
• Provide regular reports and actionable insights to senior management regarding operational performance, challenges, and customer satisfaction metrics.
• Assist in managing budgets, cost controls, and forecasting for operational activities.
• PROCESS IMPROVEMENT & EFFICIENCY.
• Identify and implement operational process improvements on regular basis.
• Collaborate with IT and product teams to troubleshoot and resolve technical or operational challenges on timely manner.
• Leads the implementation of new e-commerce technologies, tools, platforms and operational improvement project.
• COMPLIANCE & REGULATION.
• Ensure compliance with internal compliance, local regulations/laws and industry standards related to ECOM operations.
• Bachelor s degree in business, E-Commerce, Supply Chain Management, or a related field. Master s degree is a plus.
• 5+ years of experience in e-commerce operations, preferably within the fashion retail industry/FMCG or third parties logistics service providers industry.
• Languages Proficiency in Thai and English (both spoken and written) at Business Level.
• Experience in a project management with a focus on ECOM operational excellence.
• Tech-Savvy, familiarity with e-commerce platforms (e.g., Shopee, Lazada, TikTok), inventory/warehouse/ transport management systems (SAP, WMS, TMS, Integrators such as Cresco/Interpret), and business intelligence tools (e.g., Power BI, Excel, SQL, KIBANA).
• Manage Relationship and Diversity.
• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
• CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
• BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
• JOB TITLE: Snr Specialist, eCOM Outbound and Return BRAND: LOCATION: Bangkok TEAM: Supply Chain & Sourcing STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 538228 DATE: Dec 9, 2025

Skills:

Sales

Job type:

Full-time

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in promoting IT business solutions and executing a territory business strategy.
• Experience partnering with technical staff to build business cases and implementation plans.
• Experience identifying and managing use cases to solve customer problems.
• Experience working with and managing partners in the implementation projects including global system integrators and packaged software vendors.
• Experience with promoting the AI technology stack.
• Experience working with product teams with an understanding of how to embed our technology into their product set.
• Understanding of Google Cloud and Google Cloud AI offerings.
• Ability to connect AI/ML with business value and engage executive stakeholders as an advisor and thought leader.
• Ability to drive business growth across the set industry-specific AI/ML use cases.
• As an AI Sales Specialist, you will be responsible for growing our AI business by building and expanding relationships with new and existing customers. You will possess the necessary promoting skills to build relationships with both Cloud Field Sales Representatives (FSRs), Customer Engineers (CEs) as well as new and existing customers. You will develop relationships with external customer stakeholders, identifying ways to multiply the impact of the team as a whole. You will partner with internal Google Cloud Platform (GCP) Sales teams to grow their AI businesses and drive overall value for GCP. Business cycles will include a combination of productivity use cases, as well as working with product teams to help our customers build new products leveraging our AI.Google Cloud accelerates every organization s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
• Calibrate the business against the objectives and key results. Forecast and report the business for the territory.
• Build and maintain relationships with customers as the AI Subject-matter-expert, influence the direction for the new and existing customers as well as the Google Cloud Field Sales Representatives (FSRs) and Customer Engineers (CEs).
• Assist customers in identifying AI use cases suitable for Google Cloud AI products and solutions. Articulate key solution differentiators and the business impact.
• Develop and execute account plans, including an enterprise plan across key verticals.
• Work with Google Account and technical teams to develop and drive pipelines, and provide expertise. Execute Go-To-Market business plays and related efforts with the Cloud teams and GCP Partners.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Skills:

Salesforce

Job type:

Full-time

• Signature Success Roadmap: Own and execute an effective success plan roadmap, leveraging Salesforce Signature resources to drive business value realization.
• Strategic Leadership: Lead a matrixed team of Success Architects and Specialists. Host daily stand-ups and weekly governance calls to resolve complex multi-cloud challenges.
• Business Transformation: Act as a digital strategy thought leader, aligning Salesforce s multi-cloud capabilities (Sales & Service Cloud) with the customer s specific P ...
• Stakeholder Alignment: Obtain buy-in from C-suite executives, implementation partners, and internal product teams to ensure seamless program delivery.
• Growth & Retention: Drive "Adoption, Performance, and Engagement" to prevent attrition and identify opportunities for additional Salesforce capabilities.
• Foundational Requirements & Skills.
• Language Proficiency: Professional fluency in Thai is required to lead workshops, governance calls, and strategic sessions with our Thai customer base.
• Platform Expertise: Technical mastery of the Salesforce Sales & Service Cloud platforms. You should be comfortable discussing architecture, use cases, and configuration.
• Program Management: Proven ability to manage highly-matrixed organizations and own complex execution plans for enterprise-level digital transformations.
• Consulting Mindset: Strong analytical background with the ability to provide "thought leadership" rather than just reactive support.
• Agility: A quick learner with an aptitude for on-the-job skill acquisition in a fast-paced, evolving technical environment.
• Preferred Qualifications.
• Salesforce Admin Certification (Strongly preferred).
• Additional Salesforce Consultant certifications (Sales Cloud, Service Cloud, or Data Cloud).
• Deep experience in specific industry domains (e.g., FSI, Retail, or Manufacturing) related to CRM use cases.
• LI-Y.
• Unleash Your Potential.
• When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what s possible for yourself, for AI, and the world.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Experience:

5 years required

Skills:

Automation, SAP, SQL

Job type:

Full-time

• Internal Data Navigation: Act as the subject matter expert on where and how to extract data across fragmented internal systems. You will "connect the dots" between siloed data sources to create a unified view for the business.
• Data-to-Business Translation: Convert complex data outputs into "sales-ready" insights. You will ensure that data signals (IPOs, funding, internal deal history) are translated into clear strategies for AEs and SDEs.
• Process Implementation: Work alongside API/Automation specialists to implement and m ...
• Operational Enablement: Serve as the bridge between the technical automation team and Generalist DDI Analysts. You will lead the training and rollout of new data processes, ensuring technical tools are used correctly to support sales.
• Stakeholder Bridging: Act as the primary technical point of contact for customer-facing roles, helping them navigate data tools and ensuring their feedback is reflected in our technical roadmap.
• Knowledge, Skills, and Abilities.
• Expert Data Navigator: Proven ability to work within complex, large-scale organizations (like SAP) to locate and extract data from diverse and often fragmented sources.
• Business Intelligence & Ops Experience: Strong understanding of the B2B sales cycle, sales operations, and how data impacts seller behavior and pipeline velocity.
• Technical Proficiency: Expertise in SQL and Excel for data extraction and modeling.
• Experience with Python or R to interface with automated data pipelines.
• Familiarity with CRM/Sales tools (e.g., Outreach, SAP CRM) and data vendors (e.g., ZoomInfo, Lusha).
• Training & Communication: Ability to break down technical workflows into simple, actionable instructions for non-technical team members.
• Analytical Problem Solving: Ability to look at "Data Everywhere" and identify the specific signals that will drive revenue.
• Education & Qualifications.
• Education: Bachelor's or Master's degree in Business, Data Science, Computer Science, or a related field.
• Experience: 5+ years in a Data Analyst or Sales Operations role, preferably within a large enterprise environment.
• Demonstrated experience in a role that requires "connecting the dots" between technical teams and business stakeholders.
• Experience in training or enabling teams on new technical processes.
• Foundational Competencies.
• The "Bridge" Mindset: Naturally seeks to align technical capabilities with business needs.
• Resourcefulness: A "detective" approach to finding data in complex environments.
• Collaboration: High empathy for customer-facing roles and a drive to make their jobs easier.
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.

Skills:

Excel, English

Job type:

Full-time

• Leads the Regional and specialist accounts function for adidas, with the primary objective of developing and implementing the Company s sales strategy and wholesale account plans to achieve sales, margin and contribution objectives.
• Sets ongoing target for assigned channel, achieves distinct targets based on service standards, operational target values and department strategies. Establishes/influence for the new standards which are based on the organizational strategy to achieve short-term and mid-term operational goals.
• Lead and grow B2B business for adidas, interact and manage all key stakeholders both internal (B2B lead in EM) and externals (Existing B2B customers and develop new customers).
• Lead Digital Platform Commerce (DPC) for WHS partners, execute partner program for key partners and support WHS.COM partners for smooth operations.
• Accountabilities: Functional:Lead accounts towards delivering sales turnover, margins, and contribution whilst managing sales expenses within planned levels.
• Ensure AR collections as per trade terms, DSO objectives and limit bad debts with effective credit management, tracking and credit worthiness of customers.
• Formulate sales development, channel strategies, annual account plans and ensure execution in line with brand and company strategy.
• Develop, negotiate and implement trading terms by customers to drive pay by performance growth, optimizing in-store execution, brand presence, sell-through to represent our brands to consumers according to set standards.
• Build, maintain and enhance the partnership with all the accounts, especially the alliance ones, maintaining effective customer service levels to meet order processing, route and order fulfillment.
• Liaise with Marketing team on merchandising support, timely inflow of stocks to service customers, ensuring, prompt action to liquidate old inventory.
• Provide coaching and guidance to the team in achieving their daily responsibilities and objectives.
• Lead communication internally as well as externally on conflicting / diverging opinions.
• Negotiates internally as well as externally to ensure acceptance for new standards or concepts.
• Evaluate constantly and adapt / enhance existing processes / terms of trade.
• Controlling:Measure and deliver own team s KPIs.
• Report on market trends and competitions in the respective accounts / channels.
• Provide realistic business plans / sales forecasts from topline to bottom line, understand how to influence business KPIs performance.
• Knowledge:Thorough and deep knowledge of theory and organizational practice, with expertise in sales / commercial functions.
• Broad management experience across all functional areas of businesses.
• Professional background/ Experience:Functional: Solid experience in Sales/Account Management.
• Industry: Sports / Fashion preferable. FMCG modern retail is optional.
• Leadership: To fit with adidas leadership values.
• Education: University degree in Business with sales/ Commercial focus.
• IT:Outlook: Basic.
• Word: Advanced.
• Excel: Advanced.
• PowerPoint: Advanced.
• Language skills:English: Advanced.
• Local Language: Fluent.
• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
• CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
• BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
• JOB TITLE: Manager, KAM (Region and Specialist account) BRAND: LOCATION: Bangkok TEAM: Digital STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 539596 DATE: Jan 19, 2026

Experience:

1 year required

Job type:

Full-time

• Manages pre-sale and/or post-sale technical support activities including assessment of how company products meet customer needs and the preparation of product specifications for development and installation of customized applications/solutions. Establishes and maintains lines of communication with design engineering on issues such as considerations for product reliability. Works with marketing and product managers to define new products and may provide insight from the field back to these groups. Selects, develops, and evaluates personnel to ensure the efficient operation of the fu ...
• Established and productive professional individual contributor. Works independently with general supervision. Problems faced are difficult and may be complex. May influence others within the job area through explanation of facts, policies and practices.Works on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues.Exercises judgment within defined procedures and practices to determine appropriate action. Receives moderate level of guidance. Work is reviewed for soundness of judgment and overall accuracy.General proficiency with various tools, systems, and procedures required to accomplish the job. May need to consult with Senior/Specialist staff members on some technical issues.
• A four-year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.

Experience:

5 years required

Skills:

Salesforce, Contracts, English

Job type:

Full-time

• Oversee the designated portfolio by formulating a growth strategy, creating plans, and executing them to achieve both individual and team sales targets, including C4+ margin, volume growth, DSO, and other credit KPIs.
• Consistently adhere to Sales 1st Standards, prioritizing pipeline management, streamlining call planning, and enhancing account management through the utilization of Salesforce tools to boost sales productivity and efficiency.
• Drive aggressive value growth by comprehensively understanding value creation and fi ...
• Assist in crafting innovative and intricate Customer Value Propositions (CVPs) to transition from a supplier to a strategic partner, emphasizing value-driven interactions.
• Stay informed about market trends, competitors' strengths, and weaknesses to identify growth opportunities.
• Enhance value for existing customers and Shell through effective value, cross-selling, and upselling techniques.
• Prioritize the acquisition of new business, particularly targeting gold and platinum customers, in alignment with Fleet Solutions customer strategy.
• Analyze and strategize customer business dynamics, product portfolios, service packages, contracts, pricing, credit terms, and debt management.
• Adhere to HSSE Live Saving Rules and Goal Zero principles, demonstrating proactive.
• responsibility in handling HSSE matters.
• Minimum bachelor s degree/Masters are an advantage.
• Relevant sales experience or minimum 5-7 years experience in sales environment.
• Good working knowledge of the customer operation and financials and knowledge of specialist sources of information in knowledge of Salesforce tools.
• Good knowledge of English both written and verbal.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Experience:

5 years required

Skills:

CSS, Problem Solving, Assurance, English

Job type:

Full-time

• Drive best-in-market customer experience and sustainable development of Customer.
• Operations staff throughout maintaining and improving skills and knowledge of Customer Operations Specialists in the changing business environment, as part of the operational teams.
• Day to day tasks involve the delivery of onboarding and functional trainings as well as the connected coaching activities derived from the regional Operations priorities.
• Facilitate onboarding and functional training of new Customer Success Specialists staff in close collaboration with operational teams.
• Deliver training derived from operational needs, from pre-agreed portfolio. Leverage on digital trainings portfolio available for Customer Operations Staff.
• Overall accountability for knowledge management for the respective team, including maintenance, coordination of review and updates of standard operating procedures (SOP), local training materials and work instructions.
• Partner with Team Leaders with regards to CSS skills and knowledge level in order to support solid performance assessment, contribute to development and allow delivery of best-in-market customer experience.
• Lead/drive delivery in specific workstreams under project migration or project deployments.
• Able to lead & facilitate complex problem solving and decision making with business partner to improve processes and ESSA opportunities.
• Innovative in problem solving and bring in new ideas and changes to coaching space to enable realization of ideas with good follow through until project completion.
• Responsible for selected and segmented Quality Assurance (QA), ensuring that quality requirements are fulfilled by CSS in order to provide excellent experience to customers (external and internal) and feedback to supervisor and CSS.
• Minimum of 5 years of related working experience. Experience in End to End operation is preferred.
• Good Proficiency in English level both written and verbal.
• In-depth knowledge of Standard Operating Procedures and Quality Assurance.
• In-depth understanding and knowledge of customer requirements and challenges.
• Strong Continuous Improvement mindset.
• Practical skill in coaching, motivating and persuading techniques.
• Personal leadership skills in promoting customer focus and teamwork spirit while collaborating with Customer Operations teams and other business partners.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.