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Skills:

Product Owner, IC License, English, Thai

Job type:

Full-time

Job Summary Role and Responsibilities / หน้าที่ความรับผิดชอบ Respond to customers' questions, messages, emails, or comments on every channel in a timely manner and create a customer response manual as a standard practice for all the Representatives. Collaborate with Product Marketing Specialist to create product communication packages and user manuals. Communicate with customers as requested by other teams and ensure that all the communications are current, consistent, and compelling. Keep up with product value propositions, all the marketing content, current events, and market tre ...

Skills:

Project Management, English

Job type:

Full-time

• Customer channel management.
• Case Management.
• Customer onboarding and relationship management.
• Contract and dispute management.
• Ensure service delivery alignment with agreed client SLA's.
• Coordinating relevant stakeholders to perform LnS import shipment process.
• Resolving issues/query from relevant stakeholders.
• Responding to customer enquiries.
• Monitor data integrity of systems.
• Responsible for cross sell/up sell, customer retention.
• Follow up on Outstanding payments.
• Implementation of new import customers into the CX and COE; ensure proper SOPs/IOPs are established and managed through any related hyper-care.
• Record and report the performance of the designated set of Customers that help provide suitable recommendations on: Service delivery wins/Service failures.
• Work with the Product/Commercial/Delivery team to establish and strengthen customer relationships.
• Talent with a few years of experience in Senior CS role.
• Have substantial years of operational knowledge and customer service in Logistics and Supply Chain, preferably 2PL/3PL management or 4PL product position.
• Good knowledge of and experience with 2PL/3PL or CHB and Delivery operations, from both origin and destination.
• Having worked in various geographies and/or having managed a scope spanning across multiple countries.
• Strong conceptual abilities - able to translate complex issues into ideas and actions. - Flair for and interest in processes and systems.
• Good communicator with ability to translate technical knowledge to both technical and non-technical people.
• Ambition to support a specialist network.
• Good English fluency.
• This role will be based in Empire Tower, Bangkok or Eastern Seaboard Industrial Estate, Rayong.
• Professional stream includes those who are individual contributors with main emphasis on applying technical/discipline knowledge rather than managing people to achieve results - although coaching/mentoring less experienced staff, informal supervisory responsibilities, or overseeing work of other lower-level professionals or manage processes and program are common.
• Individual work ranges from setting objectives and delivering on own work responsibilities to being a leading expert within a given field and influencing long term tactical decisions of the organization.
• Progression within this stream reflects increasing depth of professional knowledge, project management capability, and the ability to influence others.
• A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes.
• Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution.
• The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.
• Leaders at this level manage employees day-to-day and set priorities to ensure task completion.
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

Job type:

Full-time

• We are seeking a dynamic, analytical, and customer-focused Customer Relationship & Marketing Specialist to join our team. In this role, you will bridge the gap between marketing initiatives, data analytics, and high-touch customer care.
• If you have a strong background in real estate, an eye for data-driven customer insights, and a passion for delivering exceptional after-sales service, we would love to meet you.
• 1 Customer Relationship Management (CRM): Develop and maintain strong relationships ...
• 2 Data Analysis & Marketing Insights: Collect, analyze, and interpret customer data, campaign metrics, and feedback. Translate complex numbers into actionable marketing strategies and service improvements.
• 3 After-Sales Service Coordination: Handle client requests, gather customer feedback, and coordinate with internal teams to ensure high customer satisfaction and retention.
• 4 Marketing & Campaign Support: Collaborate on customer retention strategies, targeted promotional efforts, and personalized communication strategies tailored to property buyers.
• 5 Reporting & Strategy: Prepare regular reports on customer sentiment, lifetime value, and campaign performance to present to upper management.
• 1 Education: Bachelor's Degree in Marketing, Business Administration, or a related field.
• 2 Experience: 2 - 3+ years of experience in the Real Estate industry, specifically in marketing, customer relations, or sales/after-sales operations.
• 3 Languages: Fluent in English (both written and spoken) with clear, professional communication skills.
• 4 Data Literacy: Strong ability to read, analyze, and interpret data and numbers to drive decisions (proficiency in Excel/CRM platforms required).
• 5 Service Mindset: Outstanding service attitude, high emotional intelligence, and a customer-centric approach to problem-solving.
• 6 Attributes: Proactive, organized, detail-oriented, with a strong business acumen and marketing sense.
• 7 CRM Systems: If your company uses specific tools (e.g., Salesforce, HubSpot, Zoho), you can list them under the Qualifications section.

Skills:

Business Development

Job type:

Full-time

• Plan, implement and evaluate the strategy for marketing AIA brand through various distribution channels.
• Propose and implement marketing strategies and plans for product promotion and pricing policy.
• Research and analyse the marketplace to identify new marketing opportunities.
• Develop and monitor channel opportunities and partnerships to maximise revenue.
• May develop marketing programmes with third-party partners.
• Responsible for other relating tasks as assigned to align with business policy and build long term business growth.
• Explore opportunity to improve work flow and build healthy environment.
• Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
• In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link.
• https://www.aia.co.th/th/about-aia/privacy/candidate.
• Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
• You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Experience:

2 years required

Skills:

SEO, Customer Relationship Management (CRM)

Job type:

Full-time

• Owned Channel Content Management.
• Manage and maintain content across websites, mobile app and LINE Official Account.
• Coordinate content publishing schedules and content calendars.
• Ensure content consistency across all customer touchpoints.
• Maintain content quality, accuracy and compliance requirements.
• Coordinate deployment of banners, announcements, notifications, landing pages and customer communications.
• Website & Landing Page Content.
• Create, update and optimize website content and landing pages.
• Support acquisition campaigns through content deployment and optimization.
• Ensure product, campaign and promotional content remain up to date.
• Collaborate with SEO team to optimize content structure and discoverability.
• Mobile App Content Management.
• Manage in-app banners, feature announcements and app communication assets.
• Support feature adoption and customer engagement through effective content placement.
• Coordinate with Product and CRM teams to deploy customer communications.
• LINE Official Account Content.
• Manage LINE OA content planning and publishing.
• Coordinate rich messages, rich menus and customer communication campaigns.
• Support customer engagement and campaign activation initiatives.
• Voice of Customer (VOC) & Customer Reviews.
• Monitor customer reviews across app stores, websites and digital platforms.
• Analyze customer inquiries, feedback and complaints to identify recurring themes.
• Gather customer insights from social listening, reviews and customer interactions.
• Translate customer feedback into actionable content recommendations.
• Work with Business and Product teams to improve customer understanding and communication.
• Customer Insight & Content Opportunity Identification.
• Identify content opportunities from customer behaviour, reviews, inquiries and business priorities.
• Recommend new content topics, FAQs and educational content.
• Search behaviour.
• Customer reviews.
• Customer inquiri.
• Social listeninges.
• Product and campaign priorities.
• Content Performance Monitoring.
• Monitor content engagement and performance metrics.
• Analyze content effectiveness and recommend improvements.
• Track customer interaction trends across owned channels.
• Support reporting and performance reviews.
• Cross-functional Collaboration.
• Coordinate with Business, CRM, SEO, Product, UX/UI and Marketing teams.
• Working with agencies and external vendors where required.
• Ensure content execution aligns with business goals and customer needs.
• AI-Enabled Content Operations.
• Utilize AI tools to improve content productivity and workflow efficiency.
• Support development of AI-assisted content creation and optimization processes.
• Continuously explore new tools and best practices to improve operational effectiveness.
• Bachelor's degree in marketing, Communications, Business Administration, Digital Media or related fields.
• 2-5 years of experience in Content Marketing, Digital Content, Website Management, Owned Channels or related roles.
• Experience managing websites, app or LINE content.
• Experience coordinating cross-functional projects is preferred.
• Experience in financial services, insurance, fintech or digital businesses is a plus.
• Knowledge & Skills.
• Strong content planning and coordination skills.
• Understanding of customer journey and digital customer experience.
• Basic understanding of SEO and search behaviour.
• Strong analytical and problem-solving skills.
• Strong communication and stakeholder management skills.
• Familiarity with AI productivity tools is preferred.
• Personal Attributes.
• Customer-centric mindset.
• Strong ownership and accountability.
• Detail-oriented and highly organized.
• Curious and proactive in seeking customer insights.
• Adaptable and open to change.
• Comfortable working in a fast-paced digital environment.

Experience:

2 years required

Skills:

SAP, English

Job type:

Full-time

• Serve as the primary point of contact for customers via email, phone, and internal systems, ensuring professional and timely communication.
• Process customer orders and manage delivery-related activities using SAP (e.g., SAP SD, MM module).
• Monitor order status and proactively identify and resolve issues related to order discrepancies.
• Coordinate closely with Sales, Logistics, Warehouse, Finance teams, and other relevant stakeholders to ensure accurate and timely order fulfillment.
• Proactively identify potential issues, develop alternative solutions, and propose recommendations to the Customer Service Manager to minimize business risks and operational impact.
• Support team capability and performance by providing guidance and knowledge sharing, while preparing and maintaining knowledge-based documentation, process guidelines, FAQs, and operational reports for future reference and audit purposes.
• Ensure team practices and daily operations comply with company policies, procedures, and established guidelines.
• Perform other duties as assigned by the line manager.
• Bachelor's degree in any field.
• Good command of English, both written and spoken.
• 2-3 years of experience in Customer Service, Order Management, or Sales Support.
• Experience with SAP is an advantage.
• Strong communication and problem-solving skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Good computer skills, particularly MS Excel, Outlook, and SAP.
• Competitive health + wellness benefit plan.
• Continuous professional development with many opportunities for growth.
• Access to a wide variety of internal and external training courses on our learning system.
• We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
• _This is a fantastic opportunity to build your career with a company who are experiencing rapid growth._.
• At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

Experience:

7 years required

Skills:

Product Development, Cloud Computing, Microsoft Azure, Web Services, ETL, SAS

Job type:

Full-time

• This role is responsible for collaborating closely with cross-functional teams to ensure alignment with customer requirements and product capabilities. The role conducts advanced technical demonstrations, analyzes competitors, and designs proof-of-concept projects to showcase solution value.
• The role assists customers with business cases, manages risks, and simplifies technical information while guiding them through the sales process.
• Works closely with sales, product management, and technical teams to ensure alignmen ...
• Conducts advanced technical demonstrations that showcase the depth and breadth of the product's capabilities, addressing intricate technical questions from potential customers.
• Analyzes the strengths and weaknesses of competing products or solutions and provides insights to the sales team to position the organization's products effectively.
• Designs and manages proof-of-concept projects to demonstrate the feasibility and value of the proposed solutions.
• Assists customers in building compelling business cases that demonstrate the return on investment (ROI) and the value of adopting the proposed solutions.
• Gathers, synthesizes and communicates customer feedback and requirements to internal teams to contribute to product development and improvement initiatives.
• Identifies potential risks associated with the proposed solutions and works with customers to address those concerns effectively.
• Translates complex technical information into easily understandable terms, highlighting the business value of the organization's offerings to the clients.
• Provides training to sales teams and other presales consultants on new product features and sales strategies.
• Stays updated with the industry trends, technological advancements, and organization's offerings to effectively interact with customers and guide them through the sales process.
• Education & Experience.
• Recommended.
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in technical selling, consultative selling, account management, or a related field or an advanced degree with 3-5 years of work experience.
• Knowledge & Skills.
• Amazon Web Services.
• Application Programming Interface (API).
• Cloud Computing.
• Cloud Services.
• Computer Science.
• Customer Success Management.
• Demonstration Skills.
• Enterprise Application Software.
• Extract Transform Load (ETL).
• IT Infrastructure.
• Microsoft Azure.
• New Product Development.
• Presales.
• Product Management.
• Request For Proposal.
• Sales Process.
• Sales Prospecting.
• SAS (Software).
• Software As A Service (SaaS).
• Virtualization.
• Cross-Org Skills.
• Effective Communication.
• Results Orientation.
• Learning Agility.
• Digital Fluency.
• Customer Centricity.
• Impact & Scope.
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
• Complexity.
• Responds to moderately complex issues within established guidelines.
• Disclaimer.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
• LiPost.
• Job -.
• Sales.
• Schedule -.
• Full time.
• Shift -.
• No shift premium (Thailand).
• Travel -.
• Relocation -.
• Equal Opportunity Employer (EEO).
• HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
• Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
• For more information, review HP's.
• EEO Policy.
• or read about your rights as an applicant under the law here: ".
• Know Your Rights: Workplace Discrimination is Illegal.

Experience:

2 years required

Skills:

Microsoft Office, Meet Deadlines, Data Entry, SAP, English

Job type:

Full-time

• Quotation Management.
• Process quotation requests and prepare accurate, high-quality quotations within the required timeframe.
• Coordinate, prepare, issue, and maintain quotations in accordance with customer requirements and company policies.
• Maintain complete, accurate, and up-to-date quotation records, databases, and supporting documentation to ensure effective document control and traceability.
• Tender & Bid Management.
• Conduct tender searches and coordinate the preparation, compilation, and submission of tender/bid documents, commercial proposals, and pre-qualification documents in compliance with customer requirements and submission deadlines.
• Manage online bidding and e-tendering activities, monitor tender schedules, and follow up on bid submissions.
• Maintain complete, accurate, and up-to-date tender records, filing systems, and related documentation to ensure proper document control and audit readiness.
• Contract Administration.
• Prepare and administer sales contracts, agreements, contract amendments, correspondence, and Power of Attorney (POA) documentation for tender submissions, contract execution, and other business purposes.
• Coordinate contract documentation with internal and external stakeholders to ensure compliance with company requirements.
• Maintain complete, accurate, and up-to-date contract files, records, and databases to ensure effective contract administration and document management.
• Bank Guarantee (BG) Administration.
• Process Bank Guarantee (BG) requests through the KOMGO platform and Deutsche Bank.
• Prepare, coordinate, and submit all supporting documents related to the issuance, amendment, extension, and return of Bank Guarantees.
• Maintain complete, accurate, and up-to-date Bank Guarantee records and documentation for tracking, compliance, and audit purposes.
• Database & Document Control.
• Maintain and update pricing information in SAP (Transaction Code: VK11) to ensure accurate and up-to-date pricing records.
• Maintain and update the vendor pricing database to ensure data accuracy, consistency, and alignment with the FME database.
• Prepare and provide supporting documents as requested by authorized representatives and other relevant stakeholders.
• Maintain complete, accurate, and up-to-date business records, databases, and documentation in accordance with company policies and document control procedures.
• Ensure all documents are properly filed, organized, and readily accessible to support business operations, compliance, and audit requirements.
• Other Responsibilities.
• Perform other duties and responsibilities as assigned.
• Bachelor's degree or equivalent.
• Good command of both written and spoken English.
• Minimum of 2-3 years of experience in quotation and tender administration, preferably within the medical device, healthcare, or pharmaceutical industry.
• Proven experience in managing the end-to-end tendering process, including tender preparation, bid submission, and tender documentation.
• Experience in contract administration, document control, and database management is an advantage.
• Knowledge of SAP, particularly Price Master Maintenance (T-Code: VK11), is an advantage. Training will be provided for the successful candidate.
• Excellent time management, organizational, and prioritization skills, with the ability to manage multiple tasks, work effectively under pressure, and meet deadlines in a fast-paced environment.
• Proactive, self-motivated, adaptable, detail-oriented, and committed to delivering high-quality work, with the ability to work independently as well as collaboratively within a team.
• Good command of written and spoken English, with effective communication and interpersonal skills.
• Strong organizational, document control, and administrative skills, including quotation management, tender and bid administration, contract administration, record management, and database maintenance.
• Customer-focused with a strong service mindset and the ability to communicate and coordinate effectively with internal and external stakeholders.
• Proficient in Microsoft Office applications, particularly Excel and Word, with strong skills in data entry, document preparation, reporting, and database management.
• Working knowledge of SAP, particularly Price Master Maintenance (T-Code: VK11), is preferred. Training will be provided.
• Strong attention to detail, with the ability to maintain accurate, complete, and up-to-date records, documentation, and databases while ensuring compliance with company policies and procedures.
• Fresenius Medical Care Ltd. (บริษัท เฟรซีเนียส เมดิคอล แคร์ จำกัด).

Experience:

5 years required

Skills:

SAP

Job type:

Full-time

• Manage the complete order-to-delivery process, from receiving Sales orders and creating Purchase Orders in SAP through overseas factory coordination, import clearance, warehousing and final delivery.
• Process and monitor Purchase Orders, customer orders, outbound deliveries and invoices.
• Coordinate with overseas factories to monitor production and shipment readiness.
• Provide customers and Sales teams with accurate order, shipment, delivery and invoicing updates.
• Maintain Order and Invoice transparency throughout the fulfillment process.
• Work closely with customers, Sales teams, Warehouses and Transport Providers to achieve On-Time-In-Full delivery.
• Resolve operational issues affecting orders, shipments, inventory or customer delivery.
• Support Order-to-Cash, Pick-to-Ship and Purchase-to-Pay processes.
• Import, Export and Logistics Operations.
• Coordinate import and export activities with Freight Forwarders, Customs Brokers, Warehouses and Transport Providers.
• Prepare, review and monitor shipping and import documentation.
• Support customs-clearance procedures and import-licence applications.
• Verify the accuracy of import and export declarations.
• Ensure compliance with customs requirements, Incoterms, tariff classifications and local trade regulations.
• Monitor changes in import, export and local trade rules and communicate relevant updates.
• Support Marine Cargo Insurance and claim-related activities when required.
• Maintain relevant documents for internal and external audits according to applicable regulations.
• Warehouse and Inventory Coordination.
• Monitor third-party logistics warehouse performance and stock accuracy.
• Coordinate inbound, outbound and distribution activities.
• Support the annual inventory cycle-count programme.
• Investigate and resolve inventory discrepancies with relevant stakeholders.
• Maintain accurate stock and operational information within the company's system.
• Cost Control and Vendor Coordination.
• Negotiate and review local transportation costs.
• Negotiate and review local purchasing and third-party warehousing costs.
• Verify supplier invoices and ensure that expenses are allocated accurately to the correct division, FAM code or relevant cost reference.
• Ensure that local purchasing activities comply with company procedures and approval requirements.
• Maintain accurate Vendor Master Data in the ERP system.
• Reporting and Compliance.
• Prepare month-end closing reports, operational reports and CO2 sustainability reports.
• Support internal and external audits.
• Maintain accurate operational records and documentation.
• Ensure compliance with company policies, business conduct requirements and Occupational Health, Safety and Environmental standards.
• Handle customer and company information professionally and confidentially.
• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, International Business or a related field.
• At least 3 years of relevant experience in Supply Chain, Logistics, Import/Export, Order Management or Customer Service within an industrial or manufacturing environment.
• Good understanding of end-to-end order fulfilment, from Purchase Order creation through import clearance, warehousing and customer delivery.
• Working knowledge of import and export procedures, shipping documents, customs clearance, tariff classifications and Incoterms.
• Experience coordinating directly with Freight Forwarders, Customs Brokers, Warehouses, Transport Providers and overseas suppliers.
• Experience using SAP, particularly for Purchase Orders, Customer Orders, Supply Chain or Logistics transactions, is strongly preferred.
• ERP-system experience is required.
• Intermediate or higher Microsoft Excel skills.
• Good command of English, with the ability to communicate with a Regional Manager, overseas factories and international teams.
• Strong communication, coordination and organisational skills.
• Monthly allowance of THB 4,000.
• Annual salary review.
• Fixed bonus of one month.
• Performance bonus of up to 20% of annual base salary, subject to company and individual performance.
• Employee shuttle service.
• AIA group insurance.
• Social Security.
• Dental allowance of THB 4,500 per year.
• Provident Fund.
• Work from Anywhere on Friday according to company policy.
• Training and long-term career-development opportunities.
• About us.
• Our client is a leading global provider of industrial equipment, machinery and technical solutions.

Experience:

1 year required

Skills:

Analytical Thinking, Problem Solving, Data Analysis, Enthusiastic, Teamwork

Job type:

Full-time

• Receive and review complaints from government agencies such as the OCPB, Department of Internal Trade, the police, and local authorities.
• Analyse case data and facts drawn from ticketing systems, work reports, payment evidence, and information from other company departments.
• Coordinate with internal departments and event organisers where needed to obtain additional information or verify facts, including event teams, Operations, Customer Service, Finance, IT, and Sales & Marketing.
• Prepare official response letters and clarifications that are accurate, clear, and submitted within the required deadlines.
• Track the progress of each case through to resolution and maintain systematic, well-organised records.
• Propose preventive measures to avoid recurrence and escalate issues to the relevant parties.
• Prepare monthly and quarterly complaint summary reports for management.
• Manage communication with government agencies in a polite, accurate, and formal manner.
• Protect customer data and sensitive documents in line with the law and company policy.
• To adhere to quality management, safety and environment company policies.
• WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS).
• Education & Experience.
• Bachelor's degree; a degree in Law will be considered an advantage.
• At least 1-2 years of experience in complaints handling, official documentation, legal work, or customer service.
• Experience working with the OCPB or other government agencies will be considered an advantage.
• Technical Skills.
• Able to write official government letters and formal clarifications.
• Strong data analysis skills and the ability to summarise issues clearly.
• Proficient with CRM systems, ticketing systems, and basic programs such as Excel and Word.
• Good understanding of complaint processes and consumer protection requirements.
• YOU (BEHAVIOURAL SKILLS).
• Detail-oriented, with accurate and careful verification of information.
• Communicate politely and formally, and stay composed in managing situations.
• Highly responsible and able to meet the deadlines set by government agencies.
• Skilled at coordinating across multiple parties and working as part of a team.
• Think analytically and systematically, making decisions based on facts.
• Handle pressure well, remain flexible, and solve problems as they arise.
• Key Competencies.
• Problem Solving, Analytical Thinking, Legal & Compliance Awareness, Attention to Detail, Communication & Coordination, Professional Writing.
• LIFE AT TICKETMASTER.
• We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
• Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
• We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
• EQUAL OPPORTUNITIES.
• We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
• ทีม.
• ทีม Customer Service มีหน้าที่ปกป้องทั้งลูกค้าและบริษัท โดยดูแลให้ทุกการติดต่อกับประชาชนและหน่วยงานราชการเป็นไปอย่างมืออาชีพและถูกต้องตามกฎหมาย ส่วนงานด้าน Compliance ภายในทีมรับผิดชอบดูแลข้อร้องเรียนจากหน่วยงานรัฐ ประสานงานกับแผนกภายใน และเป็นตัวแทนบริษัทในการสื่อสารอย่างเป็นทางการกับหน่วยงานกำกับดูแล.
• ในตำแหน่ง Customer Service Specialist (Compliance) คุณจะรับผิดชอบในการตรวจสอบข้อร้องเรียนจากสำนักงานคณะกรรมการคุ้มครองผู้บริโภค (สคบ.) และหน่วยงานราชการอื่น ๆ รวบรวมข้อเท็จจริง ประสานงานกับหน่วยงานที่เกี่ยวข้อง และจัดทำหนังสือชี้แจงตามรูปแบบทางราชการ เพื่อให้บริษัทดำเนินงานได้ถูกต้องตามกฎหมายและมาตรฐานการให้บริการ.
• รับและตรวจสอบข้อร้องเรียนจากหน่วยงานรัฐ เช่น สคบ., กรมการค้าภายใน, สำนักงานตำรวจ, หน่วยงานราชการท้องถิ่น ๆลฯ.
• วิเคราะห์ข้อมูลและข้อเท็จจริงของเคส จากระบบขายบัตร, รายงานการทำงาน, หลักฐานการชำระเงิน และข้อมูลจากหน่วยงานอื่นในบริษัท.
• ประสานงานกับแผนกภายในและผู้จัดงาน (ถ้าจำเป็น) เพื่อขอข้อมูลเพิ่มเติมหรือยืนยันข้อเท็จจริง เช่น ทีมจัดงาน, Operation, Customer Service, Finance, IT, Sales & Marketing และหน่วยงานอื่น ๆ.
• จัดทำหนังสือชี้แจง/ตอบข้อร้องเรียนในรูปแบบทางราชการให้ถูกต้อง ชัดเจน และส่งภายในกำหนดเวลา.
• ติดตามผลการดำเนินงานของแต่ละเคสจนสิ้นสุดการพิจารณา และจัดเก็บข้อมูลอย่างเป็นระบบ.
• เสนอแนวทางแก้ไขเพื่อป้องกันไม่ให้เกิดปัญหาซ้ำ และสะท้อนปัญหาไปยังหน่วยงานที่เกี่ยวข้อง.
• จัดทำรายงานสรุปผลข้อร้องเรียนรายเดือน/รายไตรมาส เพื่อนำเสนอผู้บริหาร.
• ดูแลการสื่อสารกับหน่วยงานรัฐด้วยความสุภาพ ถูกต้อง และเป็นทางการ.
• รักษาความลับของข้อมูลลูกค้าและเอกสารสำคัญตามกฎหมายและนโยบายบริษัท.
• ปฏิบัติตามนโยบายด้านคุณภาพ ความปลอดภัย และสิ่งแวดล้อมของบริษัท.
• การศึกษาและประสบการณ์.
• วุฒิปริญญาตรี - หากจบสาขานิติศาสตร์จะได้รับการพิจารณาเป็นพิเศษ.
• มีประสบการณ์ด้านงานร้องเรียน / งานเอกสารราชการ / งานกฎหมาย / งานบริการลูกค้า อย่างน้อย 1-2 ปี.
• หากมีประสบการณ์ทำงานกับ สคบ. หรือหน่วยงานราชการ จะพิจารณาเป็นพิเศษ.
• ทักษะด้านเทคนิค.
• สามารถเขียนจดหมายราชการหรือหนังสือชี้แจงอย่างเป็นทางการได้.
• มีทักษะการวิเคราะห์ข้อมูลและสรุปประเด็นได้ชัดเจน.
• ใช้ระบบ CRM, ระบบขายบัตร และโปรแกรมพื้นฐาน เช่น Excel, Word ได้ดี.
• เข้าใจกระบวนการร้องเรียนและข้อกำหนดด้านการคุ้มครองผู้บริโภค.
• ทักษะเชิงพฤติกรรม.
• ละเอียดรอบคอบ ตรวจสอบข้อมูลอย่างแม่นยำ.
• สื่อสารสุภาพเป็นทางการ และควบคุมสถานการณ์ได้ดี.
• มีความรับผิดชอบสูง ทำงานภายใต้ Deadline ของหน่วยงานรัฐได้.
• มีทักษะประสานงานหลายฝ่ายและทำงานเป็นทีม.
• คิดวิเคราะห์เป็นระบบ และตัดสินใจบนพื้นฐานข้อเท็จจริง.
• รับแรงกดดันได้ดี มีความยืดหยุ่น และแก้ปัญหาเฉพาะหน้าได้.
• ความสามารถที่จำเป็น.
• Problem Solving การแก้ปัญหา.
• Analytical Thinking การคิดวิเคราะห์.
• Legal & Compliance Awareness ความตระหนักด้านกฎหมายและการปฏิบัติตามกฎระเบียบ.
• Attention to Detail ความละเอียดรอบคอบ.
• Communication & Coordination การสื่อสารและการประสานงาน.
• Professional Writing การเขียนเชิงวิชาชีพ.
• การทำงานที่ TICKETMASTER.
• เราภูมิใจที่ได้เป็นส่วนหนึ่งของ Live Nation Entertainment ซึ่งเป็นบริษัทผู้จัดกิจกรรมคอนเสิร์ตและการแสดงสดที่ใหญ่ที่สุดในโลก.
• วิสัยทัศน์ของเราคือการเชื่อมโยงผู้คนทั่วโลกเข้ากับงานแสดงสดที่พวกเขาชื่นชอบ ในฐานะผู้จัดจำหน่ายตั๋วชมการแสดงที่ใหญ่ที่สุดในโลกและผู้ให้บริการเครื่องมือและบริการในระดับชั้นนำของโลกทำให้เราสามารถทำในสิ่งที่ไม่เหมือนใครเพื่อบรรลุวิสัยทัศน์ดังกล่าว.
• เราทำทุกอย่างด้วยความมุ่งมั่นอย่างแรงกล้าที่จะส่งมอบประสบการณ์การแสดงสดที่ยอดเยี่ยม สนับสนุนด้วยวัฒนธรรมองค์กรที่เต็มไปด้วยความหลากหลายและการสร้างแรงบันดาลใจซึ่งขับเคลื่อนโดยผู้นำที่เข้าถึงได้ ผู้จัดการที่เอาใจใส่ และทีมงานที่กระตือรือร้น และหากคุณหลงใหลในการแสดงสดเช่นเดียวกันและต้องการทำงานในบริษัทที่ทุ่มเทเพื่อช่วยให้แฟนๆ หลายล้านคนได้สัมผัสประสบการณ์นั้น เรายินดีที่จะได้รู้จักคุณมากขึ้น.
• ความน่าเชื่อถือ - เราเข้าใจว่าแฟนๆ และลูกค้าไว้วางใจเราในการขับเคลื่อนประสบการณ์การแสดงสดของพวกเขา และเราต่างไว้วางใจซึ่งกันและกันเพื่อให้งานของเราออกมาดีที่สุด.
• การทำงานเป็นทีม - เราเชื่อว่าความสำเร็จของบุคคลใดบุคคลหนึ่งนั้นไม่อาจเทียบได้กับความสำเร็จที่สร้างได้ด้วยทีม.
• ความซื่อสัตย์ - เราให้คำมั่นสัญญาต่อมาตรฐานทางจริยธรรมสูงสุดในนามของพันธมิตรจำนวนนับไม่ถ้วนและผู้มีส่วนได้ส่วนเสียที่เราเป็นตัวแทน.
• การเป็นส่วนหนึ่ง - เรามุ่งมั่นที่จะสร้างวัฒนธรรมที่ทุกคนสามารถเป็นตัวของตัวเองได้อย่างแท้จริง มีเสียงที่เท่าเทียมกันและโอกาสในการพัฒนา.
• เรามุ่งมั่นและทุ่มเทให้กับเพื่อนพนักงานของเรา และแนวคิดของเราไม่ใช่เพียงวาทกรรมเรื่องความหลากหลายและการเป็นส่วนหนึ่งเท่านั้น แต่คุณจะได้ทำงานในสภาพแวดล้อมที่เปิดกว้างและได้รับการสนับสนุนให้คุณเป็นตัวของตัวเอง ในที่ทำงาน เราจะทำทุกอย่างที่ทำได้เพื่อช่วยให้คุณประสบความสำเร็จในการสร้างสมดุลระหว่างงานและชีวิตส่วนตัว ในฐานะธุรกิจที่กำลังเติบโต เราจะสนับสนุนให้คุณพัฒนาเส้นทางอาชีพของคุณ เพลิดเพลินไปกับประสบการณ์ใหม่ๆ และเรียนรู้จากบุคลากรที่มีความสามารถที่คุณจะทำงานร่วมด้วย ความสามารถคือสิ่งสำคัญสำหรับเรา และเราเปิดกว้างในการที่จะให้โอกาสทุกๆคนได้สมัครเข้ามาร่วมงานกับเราโดยไม่คำนึงถึงเพศ เชื้อชาติ รสนิยมทางเพศ ศาสนา อายุ สถานะความพิการ หรือภาระความรับผิดชอบ.
• LI-NL1.
• TMTP.
• LI-Onsite.
• Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Experience:

6 years required

Skills:

Electronics

Job type:

Full-time

• Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
• Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• Monitors the impact on inventory of order changes. Provides performance reporting an ...
• Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
• Demand comparison and analysis to support MPS GAP and SIOP submission to management/cooperate team per schedule.
• Review weekly supply commit with customers and work with internal team.
• on shipment plan to meet customer's requirement to maximize revenue and customer satisfaction.
• Provide supply commit plan, allocation, deal with Customer Integrator order meet on time delivery to commit and to customer request.
• Tracker customer PO, billing and payment without AR aging.
• Manage Engineering Change Order and work with design team in China& Thailand and oversea customers for flawless implementation to meeting deadline.
• Work with engineering team to ensure BOMs are set up with SAP correctly including update material master, standard cost and AVL.
• info record sourced list to ensure costed BOM is completed for cost.
• engineer to quote.
• Manage and analyze customer demand to ensure smooth material and production planning for the most accurate shipment delivery to customer.
• Ensure excess and obsolete inventory are tracked, communicate and get disposition & claim to customer in a timely manner.
• RMA shipment and tracker.
• Work with logistics team to get ensure freight forwarder confirm pickup date per time line and update monthly fright cost report and charge back to customer.
• Bachelor's Degree in Business Administration or any other related fields.
• 6-8 years experience as Customer Program Management in Manufacturing (Electronics is preferable).
• Excellent customer management, communication, negotiation and problem-solving skills.
• Be a result driven leader.
• Good command of English communication, effective presentation, database management and computer skills.
• Ability to collect and analyze information from internal and external customers to identify and resolve problems.
• Proficient in with Microsoft Excel, Word and PowerPoint.
• Knowledge in SAP and Kinixis, PowerBI are beneficial.
• Ability to multiple projects under pressure and limited timeline.
• Competitive salary.
• The 13-month salary.
• Performance bonus.
• Medical service onsite.
• Subsidized canteen.
• Group health insurance.
• Company shuttle.
• Provident fund.
• Five days working per week.
• Join our team and make a difference!.
• Please submit your resume via Quick Apply button and follow us on our career page (https://careers.celestica.com/) and social media (Celestica Thailand Facebook and Celestica LinkedIn).

Skills:

Project Management, Leadership Skill

Job type:

Full-time

POSITION SUMMARY The Customer Service Specialist leads customer-facing projects from sales handover to completion. Acting as the main contact for customers and internal teams, this role manages planning, delivery, installation, invoicing, and project closure. It also ensures timely shipment updates to support sales forecasting and requires strong coordination and communication skills. RESPONSIBILITIES Coordinate & Clarify the handover process from Sales to CMO to ensure a smooth project start. Serve as the main point of contact for customers regarding delivery, installation, invoic ...

Experience:

8 years required

Skills:

Project Management, Microsoft Office, Problem Solving, Recruitment, Power point

Job type:

Full-time

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the sa ...

Skills:

Project Management, Problem Solving, Recruitment, Automation, Leadership Skill

Job type:

Full-time

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the sa ...

Skills:

Microsoft Office, Problem Solving, Recruitment, Power point, Automation

Job type:

Full-time

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the sa ...

Experience:

2 years required

Skills:

Procurement

Job type:

Full-time

• Manage and respond to customer inquiries across all social media platforms and Google Business Profile in both Thai and English.
• Handle incoming customer service calls, providing professional assistance and resolving cases effectively to ensure customer satisfaction.
• System Liaison (International): Act as the primary point of contact for technical issues, communicating directly with the international backend support team in English to troubleshoot, report, and resolve system errors or bugs to ensure smooth operatio ...
• Utilize Customer Service Management tools to track and manage customer concerns professionally and promptly.
• Active participation in on-site activities, such as assisting the marketing team with content photoshoots and video production.
• Create simple marketing artworks and visual communications for specific assignments (e.g., social media posts, internal announcements).
• Prepare and organize supporting documents and marketing materials to ensure a smooth workflow for the entire marketing team.
• Facilitate seamless communication between Head Office and our outlets & shops to ensure alignment on all marketing activities.
• Provide marketing administrative support across all brands within the group, including restaurant business units, to ensure consistent communication.
• Manage and sync team calendars to organize schedules, ensuring all team tasks and deadlines are clearly tracked.
• Coordinate and schedule team meeting appointments, including preparing meeting materials and official Meeting Minutes in English.
• Handle the procurement process (PR/PO creation) and coordinate with Finance/Accounting for payment tracking.
• Support the Marketing Manager in driving various marketing projects and handling dynamic assignments to ensure efficient department operations.
• Maintain proactive communication with the manager to share progress, ensuring all projects are on track and meet the brand's objectives.
• Education: Bachelor's degree in marketing, Business Administration, English Communications, or a related field.
• Experience: 0-2 years of experience in Marketing Administration or Customer-facing roles (New graduates with high potential are welcome).
• Language Skills: Excellent command of English (Listening, Speaking, Reading, and Writing) is mandatory for communicating with foreign management, international support teams, and customers.
• o Graphic & Video Editing: Proficient in using Canva or PowerPoint for basic design tasks. Familiarity with mobile editing apps like Cap Cut or TikTok is a plus.
• o Office Tools: Proficient in Microsoft Office (Excel/PowerPoint) and familiar with social media management.
• o Excellent Phone Etiquette: Strong verbal communication skills with the ability to remain calm and professional while handling customer inquiries or complaints.
• o Multitasking & Time Management: Ability to handle multiple projects and inquiries simultaneously under pressure to meet deadlines.
• o Interpersonal Skills: Strong ability to coordinate between the Head Office and front-line staff with a service-minded attitude.
• Assessment: Applicants with a TOEIC score of 650+ or equivalent certification will be given special consideration.

Skills:

Social media

Job type:

Full-time

• ศึกษา วิเคราะห์ และออกแบบ Customer Journey เพื่อยกระดับประสบการณ์ของลูกค้าในทุกจุดสัมผัส (Touchpoint).
• รวบรวมและวิเคราะห์ข้อมูล Voice of Customer เพื่อนำมาปรับปรุงบริการและพัฒนาโครงการต่าง ๆ.
• วางแผนและดำเนินโครงการด้าน Customer Experience ให้สอดคล้องกับกลยุทธ์องค์กร.
• พัฒนาแนวทางและมาตรฐานการสร้างประสบการณ์ที่ดีให้แก่ลูกค้า.
• ติดตามผลและประเมินความสำเร็จของกิจกรรมด้าน Customer Experience.
• ด้านกิจกรรมลูกค้าและการสร้างความผูกพัน (Customer Engagement & Loyalty).
• วางแผนและดำเนินกิจกรรมเพื่อสร้าง Customer Engagement และ Customer Loyalty.
• พัฒนาแคมเปญและกิจกรรมทั้ง Online และ Offline เพื่อเสริมสร้างความสัมพันธ์ระยะยาวกับลูกค้า.
• ประสานงานกับหน่วยงานภายในและภายนอกเพื่อให้กิจกรรมดำเนินไปอย่างมีประสิทธิภาพ.
• บริหารงบประมาณและทรัพยากรที่เกี่ยวข้องกับกิจกรรมลูกค้า.
• ประเมินผลลัพธ์และนำข้อมูลมาปรับปรุงกิจกรรมในอนาคต.
• ด้านการสัมภาษณ์ลูกค้าและการบริหาร Voice of Customer.
• สัมภาษณ์ลูกค้าเพื่อค้นหา Insight และเรื่องราวที่สะท้อนประสบการณ์จริง.
• สร้างและรักษาความสัมพันธ์อันดีกับลูกค้าและผู้มีส่วนเกี่ยวข้อง.
• วิเคราะห์ข้อมูลเชิงคุณภาพและเชิงปริมาณเพื่อนำเสนอแนวทางพัฒนาการบริการ.
• ถ่ายทอดมุมมองและความต้องการของลูกค้าไปยังหน่วยงานที่เกี่ยวข้อง.
• จัดทำรายงานและข้อเสนอแนะเพื่อพัฒนาประสบการณ์ลูกค้า.
• ด้านการผลิตคอนเทนต์และการสื่อสารแบรนด์ (Content & Brand Communication).
• วางแผนและพัฒนาแนวคิดคอนเทนต์ที่สะท้อนภาพลักษณ์และคุณค่าของแบรนด์.
• ค้นหาและถ่ายทอดเรื่องราวของลูกค้า (Customer Story) ผ่านช่องทางสื่อสารต่าง ๆ.
• ประสานงานกับทีมออกแบบ ทีมถ่ายทำ และผู้ผลิตสื่อ เพื่อให้การผลิตคอนเทนต์เป็นไปตามแผนงาน.
• พัฒนาคอนเทนต์สำหรับ Social Media และช่องทางการสื่อสารขององค์กร.
• ติดตามผลลัพธ์ของคอนเทนต์และนำข้อมูลมาปรับปรุงกลยุทธ์การสื่อสาร.
• งานอื่น ๆ.
• บริหารและติดตามโครงการที่ได้รับมอบหมายให้เป็นไปตามแผนงานและงบประมาณ.
• จัดทำรายงานผลการดำเนินงานและนำเสนอผู้บริหาร.
• สนับสนุนกิจกรรมทางการตลาดและโครงการพิเศษขององค์กร.
• ปฏิบัติงานอื่น ๆ ตามที่ได้รับมอบหมาย.
• ปริญญาตรีหรือสูงกว่า สาขาการตลาด นิเทศศาสตร์ สื่อสารองค์กร วารสารศาสตร์ บริหารธุรกิจ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ด้าน Customer Experience, Brand Marketing, Content Marketing, Event หรือ Communications อย่างน้อย 5 ปี.
• มีทักษะด้าน Storytelling สามารถค้นหาและถ่ายทอดเรื่องราวของลูกค้าให้น่าสนใจและสร้างความน่าเชื่อถือให้กับแบรนด์.
• มีทักษะการสัมภาษณ์ สื่อสาร และสร้างความสัมพันธ์ที่ดีกับลูกค้า.
• สามารถวางแผนและคิดกิจกรรมเพื่อสร้าง Customer Engagement และ Customer Loyalty ได้.
• มีความคิดสร้างสรรค์ในการพัฒนา Content และแคมเปญใหม่ ๆ ทั้ง Online และ Offline.
• เข้าใจการผลิต Content สำหรับ Social Media และสามารถประสานงานกับทีมถ่ายทำหรือผลิตสื่อได้.
• มีทักษะการเขียนและการสื่อสารภาษาไทยเป็นอย่างดี (ภาษาอังกฤษจะได้รับการพิจารณาเป็นพิเศษ).
• มีความเข้าใจ Customer Journey และสามารถนำ Voice of Customer มาวิเคราะห์เพื่อพัฒนาการบริการได้.
• มีทักษะการบริหารโครงการ ประสานงานหลายฝ่าย และบริหารงบประมาณได้.
• มีภาวะผู้นำ รับผิดชอบสูง ทำงานเชิงรุก และสามารถทำงานภายใต้แรงกดดันได้.

Experience:

4 years required

Skills:

Data Analysis, Recruitment, YouTube, SQL, English

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• We are looking for an Associate Director to join the largest and fastest growing online hotel booking platform in Asia based in Bangkok, Thailand. Agoda is a strongly data driven organization: as an Associate Director, your insights will impact strategic and tactical decisions driving business growth.
• As a pivotal leader in Data Analytics, you will drive transformative business impact by leading a team to deliver strategic, action-oriented insights. Your role is crucial in shaping data-driven decisions that enhance Agoda's competitive edge and operational efficiency.
• Spearhead analytical projects that align with stakeholder needs, from problem definition to insightful communication of results, influencing key areas like Marketing, Product, and Partner Services.
• Lead initiatives such as predictive modeling to optimize customer wait times and call demand, customer segmentation for personalized service, and the creation of innovative dashboards for business intelligence.
• Collaborate with stakeholders to uncover business opportunities, leveraging data to inform strategic decision-making.
• Proactively prioritize business strategies through insightful data analysis, driving growth and efficiency.
• Ensure timely, error-free delivery of analytical outputs, enhancing decision-making processes across the organization.
• Guide your team in defining business problems, extracting and analyzing data, and presenting findings through compelling visualizations.
• Balance multiple priorities, maintaining clear communication with stakeholders on progress and delivery timelines.
• Strengthen team resilience, mitigating risks of process or system failures.
• Mentor and develop team members, fostering a culture of continuous improvement and career growth.
• Bachelor's degree in mathematics, statistics, data science, computer sciences, engineering or a related degree program with outstanding academic results.
• 8+ years of relevant experience, including 4+ years of experience as a people manager.
• SQL proficiency: can extract data from large databases using SQL to develop data queries.
• Excellent problem-solving skills including the ability to analyze and resolve complex problems.
• Strong business sense.
• Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds.
• Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines.
• Fluent in English both spoken and written - additional languages are a plus.
• Attitude.
• Curious, proactive, practical and solution-oriented with "Get it done!" attitude.
• Data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels.
• Interested in telling an impactful story with analysis and smart data visualization, not just number crunch.
• Able to work in a highly multi-cultural team.
• Attentive to detail and committed to data integrity.
• Aware of the importance of discretion, confidentiality, and ethical behavior.
• What we offer.
• Be part of a dynamic and exciting data-driven multinational team in a successful and fast-growing tech company.
• A clearly defined career path will help you to continuously develop your skills.
• The chance to propose ideas to improve operations based on data and have an impact on the customer experience.
• Relocation package for employees joining from abroad.
• International health insurance.
• Annual performance bonus.
• Parking fees reimburse.
• Discount for Agoda employee booking on Agoda.com.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

1 year required

Job type:

Full-time

What we do FASTSHIP is a Thailand's top-notch cross border logistics platform aggregating over 15 top door to door delivery service providers including UPS, FedEx, Aramex, USPS, ThailandPost etc. Our strategy is to expand the business range to compete with a rapidly growing e-commerce business in SEA through innovative, technology-driven and a broad range of total solutions in logistics and supply chain. Over 200 destinations in the services 25 unique logistics services offering 20 service points throughout Thailand Job Summary The Customer Experience Executive is responsible for n ...

Skills:

Project Management, Microsoft Office, Recruitment, Power point, Backbone

Job type:

Full-time

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the sa ...