Experience:

2 years required

Skills:

Finance, Problem Solving, Excel, English

Job type:

Full-time

• To understand incoming documents from cardmembers, clients and other departments from all channels such as emails, fax, and hand to the proper team on time.
• Ensure hand all vital documents to Cashier in due course, and alignment with Cashier, DP, and TSC to ensure customers requirements are met.
• Ensure cardmember s information to update all document and information on cardmember system on time and accurately.
• To handle Credit Specialist, Team Leader, Director s enquiry, requirements, and questions for documents accurately.
• To arrange all Credit letters, reports, and statement in due course and handle BTA matching and allocation.
• To ensure effectively calculate income documents and bank information accurately and in the shorter time if required by cardmember for Global limit increase or decrease. And ensure update the latest income from cardmember on system accurately.
• Ensure filing all cardmembers and clients documents on time and correctly. In additions, all files are accurately kept on systems and shared drive.
• Ensure all Credit and BTA reports and figures are calculated correctly, Income documents reviewing and calculating correctly and on time.
• To handle all E2E processes for National Credit Bureau consent, Account Management Consent form, and Personal Data Protection Act for department.
• Able to handle Credit Specialist, Team Leader, and Manager s queries in department independently.
• To work the case though incoming documents by handling risk and minimize error and also ensure balancing with all staff satisfaction at certain level in department.
• Assist in take appropriate action for special assign by Team Leader and Manager. To ensure timely delivery of quality services to credit specialist requests.
• Good co-operate with analyst and the other department smoothly and maintain strong relationship with internal AMEX.
• Handle the request by using credit procedure balancing with servicing customers.
• Ensure processes are in place to drive Prioritization and timely sending.
• At least 2 years experience in Finance or banking field for Backend job.
• Bachelor s Degree in business related i.e. Business Administration, Economic.
• Ability to cope with volume of work.
• Shown problem Solving skills. and collaboration.
• Hard working, collaboration spirit, and strong customer services.
• Good command of written and spoken English.
• Should be able to co-ordinate and handle multiple tasks simultaneously.
• Able to operate PC.; Word, Excel, Power Point.
• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Experience:

5 years required

Skills:

Risk Management, Project Management, English

Job type:

Full-time

• Regulatory Compliance & Policy OversightMonitor key regulatory changes and support the design and implementation of new processes in line with requirements.
• Draft and maintain compliance policies and procedures, ensuring consistent implementation across business units.
• Review advertisements, marketing materials, and sales scripts for compliance implications.
• Anti-Money Laundering (AML) & MonitoringSupport AML programs, including transaction monitoring investigations, STR filings, and PEP/Sanction/SIP screenings.
• Assist in internal audits, regulatory examinations, and related AML reviews..
• Compliance Testing & Risk AssessmentConduct compliance testing under the Independent Compliance Testing (ICT) program, including performing risk assessments, reviewing/approving test plans, and assessing ICT reports prior to issuance.
• Identify compliance gaps, recommend remediation actions, and support follow-up testing..
• Advisory & Continuous ImprovementProvide compliance advice on applicable laws and regulations, including AML, Payment Systems Act, credit card regulations, technology risk management, and internal controls.
• Evaluate the effectiveness of compliance programs and support enhancements to address regulatory expectations.
• Monitor emerging regulations, update policies, and prepare compliance training materials.
• Contribute to compliance projects and initiatives to meet regulatory requirements.
• We seek a highly motivated individual with a strong compliance background and the ability to work across a broad range of responsibilities. The successful candidate will bring relevant expertise, adaptability, and a willingness to expand knowledge in new areas as the role evolves.
• Minimum 5 years of relevant compliance experience.
• Self-starter with strong multi-tasking skills and the ability to work effectively across multiple business units and all levels of management.
• Experience in project management, tracking tasks against milestones, and managing stakeholders.
• Knowledge of AML laws, Payment Systems Act, and credit card regulations.
• For candidates with testing responsibilities: experience in compliance testing and monitoring; familiarity with internal controls; Big Four audit or professional audit certification preferred.
• Ability to identify control gaps and recommend remediation.
• Independent worker with strong problem-solving skills and willingness to learn new areas.
• Bachelor s degree in any fields.
• Proficiency in English and Thai (speaking, writing, and listening).
• Credit card business and/or banking industry experience is an advantage.
• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Experience:

2 years required

Skills:

Express, Negotiation, Problem Solving, English

Job type:

Full-time

• To manage risk and minimize credit card's loss through a systematic Credit control procedures and policy.
• Acquiring the necessary information to analyze Corporate Client accounts to find root cause and make sound credit decisions to ensure we can manage acceptable risk for corporate client to American Express.
• To ensure profitability and offering solutions based each Corporate card individual and clients needs.
• To review and monitor credit worthiness Corporate customers and client to consider spending limit for Corporate client/expansion or cancel account.
• To handle corporate clients enquiry or refer card member disputes, enquiries and compliant to concerned department.
• Work the case by inbound and/or outbound telephone contact on both Corporate Products.
• To handle End to End process of Business Travel Account product.
• Ensure high standard of Services are achieved with quality.
• Able to handle cardmember or program administrator s inquiries/Complaints independently.
• To work the case though incoming and outgoing calls by managing risk and minimize credit loss through a systematic decisioning and dunning procedures and also ensure balancing with client satisfaction at certain level.
• Good co-operate with the colleagues and the other department with smoothly.
• Manage the request by using credit procedure balancing with servicing customers.
• Conduct performance analysis, using all sort of data available including cardmember s payment history, spending & payment pattern as well as financial information.
• Monitor and review cardmember and Merchant s credit worthiness and credit history to consider spending limit control/expansion or cancel account.
• Able to handle clients enquiry or referring card member disputes, enquiries and compliant to concerned department.
• Alignment with all departments to ensure customers requirements are met.
• Ensure processes are in place to drive Prioritization and timely decision making.
• To ensure timely delivery of quality services to clients.
• At least 2 years experience in Credit Analysis or related field.
• Bachalor s Degree in business related i.e. Business Administration, Economic.
• Strong Analystical and negotiation skill.
• Ability to cope with high pressure from volume of work.
• Proven problem Solving skills.
• Strong Customer Focus.
• Good command of written and spoken English.
• Cross Functional team work: GCP, Travel, World Service, DP.
• Should be able to co-ordinate and handle multiple tasks simultaneously.
• Able to operate PC.; Word, Excel, Power Point.
• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.