Experience:

2 years required

Skills:

Express, Compliance, Negotiation

Job type:

Full-time

• Deliver world-class customer service, while responding to Customer inquiries and concerns via telephone call channel.
• Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express.
• Enhance our customers experience by identifying opportunities to offer products based on our Cardmembers needs.
• Meet and exceed quality goals, compliance regulations and productivity targets.
• Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms.
• Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.
• Re-prioritize and adapt to an ever-changing environment.
• Demonstrate personal excellence by remaining positive in difficult situations.
• Display a passion to serve by delivering outstanding service in every interaction with our Customers.
• The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers.
• Strong interpersonal, communication, verbal and written skills.
• Assertiveness to handle difficult conversations.
• Excellent negotiation, influencing and resourcefulness skills.
• Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail.
• Confidence to work in a different environment e.g. actual and virtual.
• At least 2 years of customer service experience in a contact center environment with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
• Ability to work in a fast paced metric driven environment with proficient multitasking and navigation.
• Demonstrated consultative experience, ability to influence, resourceful.
• Creative problem-solving, eager to find customized solutions.
• Experience in banking/financial services a plus.
• Bachelor s degree, associate s degree and college undergrads may apply.
• We are now working in hybrid model and may be adjusted at anytime. The training is required to be onsite.
• Workplace Flexibility: Full time. Shift flexibility requirements.
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
• Must have at least 25MBPS internet connection plan / speed.
• Must have a private & quiet area to work at home.
• At American Express discretion this position may be work from home and adjusted back to in office at any time.
• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Experience:

2 years required

Skills:

Express, Negotiation, Problem Solving, English

Job type:

Full-time

• To manage risk and minimize credit card's loss through a systematic Credit control procedures and policy.
• Acquiring the necessary information to analyze Corporate Client accounts to find root cause and make sound credit decisions to ensure we can manage acceptable risk for corporate client to American Express.
• To ensure profitability and offering solutions based each Corporate card individual and clients needs.
• To review and monitor credit worthiness Corporate customers and client to consider spending limit for Corporate client/expansion or cancel account.
• To handle corporate clients enquiry or refer card member disputes, enquiries and compliant to concerned department.
• Work the case by inbound and/or outbound telephone contact on both Corporate Products.
• To handle End to End process of Business Travel Account product.
• Ensure high standard of Services are achieved with quality.
• Able to handle cardmember or program administrator s inquiries/Complaints independently.
• To work the case though incoming and outgoing calls by managing risk and minimize credit loss through a systematic decisioning and dunning procedures and also ensure balancing with client satisfaction at certain level.
• Good co-operate with the colleagues and the other department with smoothly.
• Manage the request by using credit procedure balancing with servicing customers.
• Conduct performance analysis, using all sort of data available including cardmember s payment history, spending & payment pattern as well as financial information.
• Monitor and review cardmember and Merchant s credit worthiness and credit history to consider spending limit control/expansion or cancel account.
• Able to handle clients enquiry or referring card member disputes, enquiries and compliant to concerned department.
• Alignment with all departments to ensure customers requirements are met.
• Ensure processes are in place to drive Prioritization and timely decision making.
• To ensure timely delivery of quality services to clients.
• At least 2 years experience in Credit Analysis or related field.
• Bachalor s Degree in business related i.e. Business Administration, Economic.
• Strong Analystical and negotiation skill.
• Ability to cope with high pressure from volume of work.
• Proven problem Solving skills.
• Strong Customer Focus.
• Good command of written and spoken English.
• Cross Functional team work: GCP, Travel, World Service, DP.
• Should be able to co-ordinate and handle multiple tasks simultaneously.
• Able to operate PC.; Word, Excel, Power Point.
• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Experience:

5 years required

Skills:

Sales, Compliance, Legal, English

Job type:

Full-time

• Develop team to deliver on sales and other "Key Performance Indicators" (KPI) on a regular basis.
• Coach, support and develop team members through daily meetings, monthly 1 to 1 s and formal coaching sessions. Build and foster a positive and result driven culture.
• Support Manager to recruit and train new hires. Training is not confined to classroom but active joint calls in field as well.
• Need to understand, implement, and communicate key business strategy messages. Schedule and organize team activities.
• Develop selling tactics & test new ideas to drive sales performance. Produce detailed actions plans to demonstrate work undertaken to improve individual and team performance.
• Track and measure individual sales and team performance. Produce, analyze and interpret management information, identifying trends and proactively recommending solutions and improvements.
• To ensure that all team members meet the required standards for quality and compliance and ensure adherence in respect of corporate policies and guidelines, as well as other legal and regulatory bodies relevant to the business.
• Provide operation support for merchant on-boarding & team performance management.
• Provide subject matter expertise in handling escalated customer calls as needed.
• Manage and provide TL Support function direction on Call monitoring and evaluation call, compliance and upskill training.
• Own/manage report for audit purpose.
• Flexibility in shift the focus/manage tasks or projects which has been assigned by leader.
• Strive for success, can do attitude.
• Bachelor s degree or above.
• More than 5 years of solid sales supervision experience with proven track record.
• Good spoken and written Thai and English.
• A problem-solver, excellent communicator, organized and comfortable with reporting and numbers.
• Able to coach, communicate and lead by example.
• Strong work ethic and high integrity.
• Experience in Payments / Credit Cards / Bank / Industry selling in consumer premium segment is preferred.
• Experience in managing field sales/tele sales is preferred.
• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.