Experience:

1 year required

Skills:

Compliance, Legal, Internal Audit, English

Job type:

Full-time

• Perform Control Management Testing activities for across testing formats like RBST, PBST, Conduct Risk etc. within required timelines.
• Ensure day to day operations are conducted in compliance with regulatory and legal requirements, as well as our company policies.
• Review and enhance policies and procedures for accuracy and clarity in execution.
• Participate in brainstorming sessions and calibration call sessions to identify compliance, policy, procedural, case auctioning and system gaps.
• Develop solutions with peers, leaders and assigned business partners to close identified gaps.
• Regularly review processes and procedures for effective controls.
• Identify opportunities for enhancements and challenge the status quo.
• Demonstrates strong proficiency in both spoken and written Thai and English.
• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
• Strongly demonstrates success in creating and delivering presentations to large / senior / ambitious audiences, a plus.
• Proven track record to manage multiple priorities effectively with a track record of getting results effectively while meeting deadlines.
• Positive relationship and collaboration skills, including the ability to work in a highly matrixed environment.
• 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities.
• Bachelor s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
• Supporting identification of operational risks throughout business processes and systems.
• Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met.
• Supporting independent control monitoring, including identification of control improvements.
• Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing.
• Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes ORMCM.
• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills:

Project Management, English

Job type:

Full-time

• Maintains oversight of key regulatory changes and support the implementation of new regulations. This involves working closely with the business to design new processes in accordance with regulatory requirements.
• Supports the implementation and maintenance of ongoing AML programs across the business, this includes performing transaction monitoring investigations, filing of Suspicious Transaction Reports (STRs), PEP/Sanction/SIP screenings and investigations.
• Performs the review of advertisements, marketing materials and sales scripts for com ...
• Drafts compliance policies and follows through to ensure implementation of procedures and monitoring programs by relevant business units.
• Assists with managing internal audits, regulator examinations and other related reviews.
• Provides compliance support and advice to business concerning compliance related matters as well as laws & regulations implementation.
• Assists with drafting compliance reports.
• Performs compliance monitoring and testing according to a risk based plan. Identifies compliance gaps and work with the business to remediate the gaps.
• Supports business initiatives and compliance programs.
• We seek a highly motivated individual, who is keen to further develop his/her career and expertise within the compliance field. The individual in this position must be a self-starter and must have the ability to multi-task.
• Ability to work effectively across multiple business units and to interact with all levels of management and staff.
• Experience in project management, tracking tasks against milestones and handle various stakeholders.
• Independent worker with a keen interest to learn new task.
• At least 3-5 years Compliance experience.
• Knowledge and experience in AML Laws and Credit Card regulations is highly preferred.
• Bachelor s degree.
• Credit card business / Banking industry background is an advantage.
• Language: English and Thai (speaking, writing, and listening).
• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Experience:

2 years required

Skills:

Express, Negotiation, Problem Solving, English

Job type:

Full-time

• To manage risk and minimize credit card's loss through a systematic Credit control procedures and policy.
• Acquiring the necessary information to analyze Corporate Client accounts to find root cause and make sound credit decisions to ensure we can manage acceptable risk for corporate client to American Express.
• To ensure profitability and offering solutions based each Corporate card individual and clients needs.
• To review and monitor credit worthiness Corporate customers and client to consider spending limit for Corporate client/expansion or cancel account.
• To handle corporate clients enquiry or refer card member disputes, enquiries and compliant to concerned department.
• Work the case by inbound and/or outbound telephone contact on both Corporate Products.
• To handle End to End process of Business Travel Account product.
• Ensure high standard of Services are achieved with quality.
• Able to handle cardmember or program administrator s inquiries/Complaints independently.
• To work the case though incoming and outgoing calls by managing risk and minimize credit loss through a systematic decisioning and dunning procedures and also ensure balancing with client satisfaction at certain level.
• Good co-operate with the colleagues and the other department with smoothly.
• Manage the request by using credit procedure balancing with servicing customers.
• Conduct performance analysis, using all sort of data available including cardmember s payment history, spending & payment pattern as well as financial information.
• Monitor and review cardmember and Merchant s credit worthiness and credit history to consider spending limit control/expansion or cancel account.
• Able to handle clients enquiry or referring card member disputes, enquiries and compliant to concerned department.
• Alignment with all departments to ensure customers requirements are met.
• Ensure processes are in place to drive Prioritization and timely decision making.
• To ensure timely delivery of quality services to clients.
• At least 2 years experience in Credit Analysis or related field.
• Bachalor s Degree in business related i.e. Business Administration, Economic.
• Strong Analystical and negotiation skill.
• Ability to cope with high pressure from volume of work.
• Proven problem Solving skills.
• Strong Customer Focus.
• Good command of written and spoken English.
• Cross Functional team work: GCP, Travel, World Service, DP.
• Should be able to co-ordinate and handle multiple tasks simultaneously.
• Able to operate PC.; Word, Excel, Power Point.
• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Experience:

2 years required

Skills:

Express, Compliance, Negotiation

Job type:

Full-time

• Deliver world-class customer service, while responding to Customer inquiries and concerns via telephone call channel.
• Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express.
• Enhance our customers experience by identifying opportunities to offer products based on our Cardmembers needs.
• Meet and exceed quality goals, compliance regulations and productivity targets.
• Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms.
• Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.
• Re-prioritize and adapt to an ever-changing environment.
• Demonstrate personal excellence by remaining positive in difficult situations.
• Display a passion to serve by delivering outstanding service in every interaction with our Customers.
• The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers.
• Strong interpersonal, communication, verbal and written skills.
• Assertiveness to handle difficult conversations.
• Excellent negotiation, influencing and resourcefulness skills.
• Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail.
• Confidence to work in a different environment e.g. actual and virtual.
• At least 2 years of customer service experience in a contact center environment with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
• Ability to work in a fast paced metric driven environment with proficient multitasking and navigation.
• Demonstrated consultative experience, ability to influence, resourceful.
• Creative problem-solving, eager to find customized solutions.
• Experience in banking/financial services a plus.
• Bachelor s degree, associate s degree and college undergrads may apply.
• We are now working in hybrid model and may be adjusted at anytime. The training is required to be onsite.
• Workplace Flexibility: Full time. Shift flexibility requirements.
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
• Must have at least 25MBPS internet connection plan / speed.
• Must have a private & quiet area to work at home.
• At American Express discretion this position may be work from home and adjusted back to in office at any time.
• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.