Skills:

English

Job type:

Full-time

• Manage and prioritize the CEO s complex regional calendar, including meetings, travel arrangements, and time-zone coordination across SEA markets.
• Prepare briefs, presentations, and internal communication materials.
• Handle confidential documents and ensure a smooth daily workflow for the CEO.
• Oversee expense management, travel claims, and administrative operations of the CEO Office.
• Serve as the primary point of contact between the CEO and regional leadership teams, global offices, clients, and external partners.
• Coordinate cross-market updates, gather input from relevant teams, and support the CEO in maintaining visibility across SEA operations.
• Operational & Meeting Management Organize and support leadership meetings, townhalls, quarterly business reviews, and executive offsites.
• Prepare agendas, track action items, produce meeting minutes, and ensure timely follow-through.
• Support documentation for CEO reporting.
• Support regional initiatives such as operational improvement, client pitches, transformation projects, and culture-building programs.
• Assist in coordinating cross-agency projects and tracking progress against key deliverables.
• Manage projects, company activities, and events that enhance workflow efficiency or support regional priorities.
• Office Management Oversee daily office operations, space management, maintenance coordination, and workplace services.
• Ensure all office facilities are maintained in accordance with health, safety, and regulatory standards.
• Collaborate closely with the General Affairs (GA) team on renovation and construction projects.
• Work closely with HR, IT, and Admin teams to ensure facility support aligns with business needs.
• Qualifications Bachelor s degree in business, Communications, Marketing, or related field.
• 8-10 years supporting C-level executives, preferably within an agency, media, communications, or fast-paced service environment.
• Strong English communication skills; ability to work with multicultural teams across SEA.
• Ability to manage multiple priorities under tight timelines.
• Location: Bangkok Brand: Dentsu Time Type: Full time Contract Type: Permanent

Experience:

2 years required

Skills:

eCommerce, CPA, Excel, English

Job type:

Full-time

• Turn monthly GMV, margin, and inventory realities into channel mix, flighting, and CPA/ROAS guardrails.
• Define a KPI hierarchy: first GMV, then Orders, then ROAS/CAC, then CTR, CVR, AOV, and UPO.
• Build weekly media plans with budget, reach/frequency, CPC or CPM, CTR, CVR, and GMV forecasts; set pacing curves and daily caps.
• Planning TikTok media: Product Sales objective (Shopping Ads), Live Shopping boosts, creator whitelisting, catalog/VSA; align with the LIVE calendar.
• Planning Meta & Google media: CPAS and PMAX, Search aligned to consent and UTM taxonomy.
• Planning Marketplaces: Lazada Sponsored (search/display) and Shopee Ads (search/discovery/shop) around price drops, vouchers, and mega days.
• Draft test charters (creative hooks, audience seeds, bid or goal types, catalog slicing); run A/B tests with clear stop and scale rules.
• Optimize daily on bids, budgets, audience breadth, creatives, and catalog sets; redistribute to high-ROI SKUs.
• Maintain single-source dashboards for pacing, ROAS, CAC, GMV, orders, and refunds; reconcile paid versus organic lifts.
• Produce weekly insights: what worked, why, and next actions; document playbooks by category and price tier.
• Partner with LIVE PMs for on-air boosts; brief creative on winning messages; align with shop ops on stock, price, and voucher burn.
• Qualifications 2-4 years in performance or eCommerce media planning (TikTok, Meta, Google; Lazada/Shopee ads a plus).
• Proven ownership of weekly pacing, optimization, and month-end reconciliation against GMV and ROAS targets.
• Strong analytics in Sheets/Excel (Pivot, INDEX-MATCH or XLOOKUP), basic forecasting; comfortable building calculators that connect CPC, CTR, CVR to GMV.
• Familiar with product feeds, pixels/SDKs, attribution nuances (platform versus GA4), and incrementality basics.
• Clear, Thai-first communicator with crisp English; calm under pressure; partner mindset with LIVE, creative, and shop ops.
• Tools / Stack
• TikTok Ads Manager (Shopping Ads and Live boosts), Meta Ads Manager, Google Ads and PMAX, Lazada/Shopee Ads consoles, Sheets/Excel. Location: Bangkok Brand: Dentsu X Time Type: Full time Contract Type: Independent Contractor

Experience:

2 years required

Skills:

Automation, Software Testing, Assurance

Job type:

Full-time

• Outreach & Prospecting: Execute multi-channel outreach strategies to identify brands ready to be our prospects.
• MQL Nurturing: Own the follow-up process for Marketing Qualified Leads (MQLs) from Merkle s global events and CX insight reports (e.g., CX Imperatives).
• Cadence Management & Database Maintenance: Maintain lead nurturing sequences and CRM records for prospects interested in CX/MarTech technology, CRM, loyalty, and personalization and execute cadences per BD Director's strategy.
• Event Support: Assist with CX event coordination and lead capture initiatives.
• Client Engagement & Solution Pitching CX Solution Support: Assist the BD Director in explaining how our data-driven approach builds better Customer Experiences.
• Consultative Presentation: Present MarTech and CX solutions to clients in both English and Thai, focusing on how we design and build seamless end-to-end customer journeys.
• Market Insight: Stay updated on global and local CX trends and landscape to act as a knowledgeable advisor during initial client interactions.
• Stakeholder Coordination: Schedule and coordinate meetings between prospects and senior team members.
• Sales Operations & Legal Coordination Documentation Management: Handle the end-to-end process for sales-related legal documents (NDAs, SOW, Service Agreements) specifically for CX pitching processes.
• Contract Stewardship: Manage the internal approval process, ensuring that the legal foundation for our client partnerships is secure and efficient.
• CRM Hygiene: Maintain accurate records of the CX sales funnel to provide clear data for growth forecasting.
• Reporting: Compile weekly/monthly pipeline summaries and lead status reports.
• Qualifications Bachelor s degree in business, Marketing, Communications, or related field.
• 1-3 years experience in Client Success, Business Development, Sales, or Consulting.
• Experience in Customer Experience (CX), MarTech, CRM, or a data-driven agency environment is highly preferred.
• Strong verbal and written skills in English and Thai.
• A proactive "hustler" mentality combined with an understanding of how to build long-term customer relationships.
• High attention to detail regarding legal documents and internal administrative workflows.
• Familiarity with CRM tools (Salesforce/HubSpot) and CX technology stacks is a plus Location: Bangkok Brand: Dentsu Cxm Time Type: Full time Contract Type: Permanent

Experience:

3 years required

Skills:

Data Analysis, English

Job type:

Full-time

• Conduct detailed requirements analysis and stakeholder alignment for enterprise-level projects, translating complex business objectives into actionable project specifications.
• Support large-scale project planning and orchestration across multiple workstreams, dependencies, and deliverables, identifying interdependencies and potential risks across markets and practice areas.
• Facilitate knowledge transfer and sales-to-delivery transitions for complex enterpri ...
• Deal with solution teams to analyze enterprise solution requirements and support architecture development that integrates across multiple systems, platforms, and organizational structures.
• Monitor project health and provide report to leadership and clients, tracking key performance indicators, quality metrics, and delivery milestones.
• Partner with consulting teams to conduct analysis to assess the impact, including operational efficiency gains, customer experience improvements, and business outcome measurements.
• Support financial oversight and budget management for enterprise engagements, analyzing project costs and tracking budget utilization.
• Identify process improvements and business optimization opportunities across project delivery, supporting continuous enhancement of our enterprise service capabilities.
• Partner with cross-functional teams to develop innovative solutions that address complex client challenges and drive business improvement.
• Qualifications Bachelor's degree in Business, Technology, or related field.
• 3+ years of experience in Business Analysis, Enterprise Digital Transformation, or Enterprise Project Support.
• Proven track record supporting high-value enterprise projects with complex delivery requirements.
• Strong requirements gathering, stakeholder management, and cross-functional coordination skills.
• Solid proficiency in business analysis methodologies and project management tools.
• Strong data analysis capabilities with comfort working with business intelligence platforms.
• Experience with enterprise MarTech/CX platforms and digital transformation frameworks is a plus.
• Demonstrated ability to translate complex requirements into clear, actionable insights.
• Natural curiosity with problem-solving mindset and solution-oriented consultant approach.
• Excellent English communication skills with ability to engage diverse stakeholder groups.
• Global mindset with experience working across multiple markets and cultures.
• Growth mindset with exceptional collaborative and adaptive capabilities.
• Location: Bangkok Brand: Dentsu Cxm Time Type: Full time Contract Type: Permanent