ประเภทงาน:

งานประจำ

• Performance tracking and modeling: Analyze data generated by supply and supply teams, develop models we can use for performance tracking and optimization, draw recommendations on your analysis.
• Support and participation in projects: Provide input on initiatives to reach business targets of the strategic projects you will be working on, run and then assess your proposed actions in collaboration with the relevant teams.
• Building tools: Create and deliver dashboards, automated reports, calculators and da ...
• What you'll need to succeed:
• Minimum 3 yearsof experience working in business analysis / data analytics / business intelligence/ consulting or financial modelling roles in e-commerce, tech, consulting or financial services companies.
• Bachelor's Degree or higher from a top university in a business analytics, engineering, statistics, quantitative, data or finance subject (e.g., BI, science, math or financial analysis).
• Ability to communicate fluently in English.
• Familiarity with SQL, Tableau, advanced Excel skills, which you were using on real work projects before.
• Proven track record in using data to measure performance, build reports and tools and make decisions.
• Intellectual curiosity, ability to learn fast.
• Ability to work under pressure in a fast-paced/rapidly changing environment.
• It's Great if you have:
• Experience with complex analytics and statistical/machine learning techniques using R/Python/Spark.
• Experience building automated analytical processes and functionality.
• Master's degree in statistics, operations research, or data science.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประเภทงาน:

งานประจำ

• Performance tracking and modeling: Analyze data generated by supply and supply teams, develop models we can use for performance tracking and optimization, draw recommendations on your analysis.
• Support and participation in projects: Provide input on initiatives to reach business targets of the strategic projects you will be working on, run and then assess your proposed actions in collaboration with the relevant teams.
• Building tools: Create and deliver dashboards, automated reports, calculators and da ...
• What you'll need to succeed:
• Minimum 3 yearsof experience working in business analysis / data analytics / business intelligence/ consulting or financial modelling roles in e-commerce, tech, consulting or financial services companies.
• Bachelor's Degree or higher from a top university in a business analytics, engineering, statistics, quantitative, data or finance subject (e.g., BI, science, math or financial analysis).
• Ability to communicate fluently in English.
• Familiarity with SQL, Tableau, advanced Excel skills, which you were using on real work projects before.
• Proven track record in using data to measure performance, build reports and tools and make decisions.
• Intellectual curiosity, ability to learn fast.
• Ability to work under pressure in a fast-paced/rapidly changing environment.
• It's Great if you have:
• Experience with complex analytics and statistical/machine learning techniques using R/Python/Spark.
• Experience building automated analytical processes and functionality.
• Master's degree in statistics, operations research, or data science.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประเภทงาน:

งานประจำ

• Search: Experiment with text ads, bidding, and campaign structures on Google, Bing, Baidu, Naver, and other search engines. Adapt to new product features and roll out changes from successful tests.
• Display: Test, analyze, and optimize campaigns on Facebook, Twitter, Instagram, and others.
• Modeling: Analyze the vast amounts of data generated by experiments, develop models we can use for optimization, and build dashboards for account managers.
• What you'll Need to Succeed:
• Bachelor's Degree or higher from top university in a quantitative subject (computer science, mathematics, engineering, or science).
• Ability to communicate fluently in English.
• 2+ years' experience in top-tier management consulting, investment banking, private equity, or strategy/business operations for a fast-growing globally operating tech company.
• Exposure to one or more data analysis packages or databases, e.g., SAS, R, SPSS, Python, VBA, SQL.
• Good numerical reasoning skills.
• Proficiency in Excel.
• Intellectual curiosity.
• It's Great if you Have:
• Experience in digital marketing.
• Academic research experience.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประเภทงาน:

งานประจำ

• Take ownership of analytical projects end to end from extracting and exploring data, generating hypothesis, building a structured analysis, and rigorously evaluating methods and results.
• Provide analytical and valuable insights for decision-making support for key projects and management.
• Work closely with various business functions to identify opportunities, analyze, and interpret trends or patterns in complex data sets using different techniques and to ...
• Communicate findings and propose actionable recommendations to address the problems.
• What you'll need to succeed:
• Bachelor Degree in Computer Science/Statistics/Math or Engineering or Economics and Finance.
• 5+ years in Data Analyst position or otherwise in projects involving big data.
• People management and strong commercial acumen.
• Proficient in business intelligence tools and data warehouse i.e. SQL, Tableau and MS Excel.
• Must be data savvy and love crunching numbers.
• Strong analytical and statistical analysis skills in order to extract insights and recommendations.
• Fluent in English with strong communication skills (both written and verbal).
• It's great if you have:
• Experience in R studio, data modeling, hypothesis testing is a plus.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประเภทงาน:

งานประจำ

• Take ownership of analytical projects end to end from extracting and exploring data, generating hypothesis, building a structured analysis, and rigorously evaluating methods and results.
• Provide analytical and valuable insights for decision-making support for key projects and management.
• Work closely with various business functions to identify opportunities, analyze, and interpret trends or patterns in complex data sets using different techniques and to ...
• Communicate findings and propose actionable recommendations to address the problems.
• What you'll need to succeed:
• Bachelor Degree in Computer Science/Statistics/Math or Engineering or Economics and Finance.
• 5+ years in Data Analyst position or otherwise in projects involving big data.
• People management and strong commercial acumen.
• Proficient in business intelligence tools and data warehouse i.e. SQL, Tableau and MS Excel.
• Must be data savvy and love crunching numbers.
• Strong analytical and statistical analysis skills in order to extract insights and recommendations.
• Fluent in English with strong communication skills (both written and verbal).
• It's great if you have:
• Experience in R studio, data modeling, hypothesis testing is a plus.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประเภทงาน:

งานประจำ

• Apply your expertise in quantitative analysis, data mining, and the presentation of data to identify opportunities for business improvements and support your recommendations.
• Own end-to-end project or roll out new experiments to validate in-market impact of an initiative within Partner Development.
• Build dashboards, identify new and track key metrics to closely monitor team's performance and identify quick and long term opportunities for improvements.
• Work closely with cross-functional teams of analysts, regional team leads, product managers and business owners to drive changes based on opportunities identified.
• Support global Partner Development related initiatives, including experimentation infrastructure-building and methodology standardization.
• What you'll need to succeed.
• Bachelor's degree in science, computer science, statistics, economics, mathematics, or similar quantitative discipline.
• 4-8 years experience working in a business analysis, data analysis, reporting or business strategy role.
• Excellent problem-solving skills including the ability to analyze and resolve complex problems using data.
• Team player with strong interpersonal, relationship-building, and stakeholder management skills.
• Coding skills for analytics and data manipulation (SQL, R, Python, Pandas, Scala).
• Data visualization tool experience such as with Tableau or your weapon of choice.
• Ability to work under pressure in a fast-paced and rapidly changing environment.
• Excellent communication skills (both verbal and written in English), with proven ability to convey complex messages clearly and with conviction.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• About Agoda.
• Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
• Agoda s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.
• The Opportunity:
• A Customer Experience Specialist is expected to champion customer satisfaction by demonstrating the highest level of professionalism, listening and engaging with the customer and providing an individualized solution that suits their needs.
• For you to be successful, he or she should enjoy the challenge of problem solving and welcome the opportunity to find solutions in collaboration with our business partners. You must have a strong ability to adapt to change, embrace ambiguity and contribute to an environment of shared learning and feedback.
• In this Role, you ll get to:
• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Accountable for meeting individual (KPIs) and team goals.
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
• What you ll Need to Succeed:
• MUST have good command of spoken and written ENGLISH language and be a Native Thai.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Willing to work on rotating shifts (8:00 AM - 11:00 PM including weekends and public holidays).
• Ability to work in both a team environment and autonomously.
• Demonstrate high degree of integrity and confidentiality.
• It s Great if you have:
• At least 1 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply.
• Minimum typing speed of 35 words per minute.
• English proficiency test such as TOEIC score 700 and above.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• About Agoda.
• Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
• Agoda s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.
• The Opportunity:
• A Customer Experience Specialist is expected to champion customer satisfaction by demonstrating the highest level of professionalism, listening and engaging with the customer and providing an individualized solution that suits their needs.
• For you to be successful, he or she should enjoy the challenge of problem solving and welcome the opportunity to find solutions in collaboration with our business partners. You must have a strong ability to adapt to change, embrace ambiguity and contribute to an environment of shared learning and feedback.
• In this Role, you ll get to:
• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Accountable for meeting individual (KPIs) and team goals.
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
• What you ll Need to Succeed:
• MUST have a good command of spoken and written ENGLISH language and be a Native Thai.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Willing to work on rotating shifts (8:00 AM - 11:00 PM, including weekends and public holidays).
• Ability to work in both a team environment and autonomously.
• Demonstrate a high degree of integrity and confidentiality.
• It s Great if you have:
• At least 1 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply.
• Minimum typing speed of 35 words per minute.
• English proficiency test such as TOEIC score 700 and above.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

SQL, English

ประเภทงาน:

งานประจำ

• About Agoda.
• Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
• At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.
• The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda s business performance.
• This team (Operational Excellence) is part of CEG s Global Service Vertical.
• The Opportunity:
• This role is responsible for managing global operational excellence projects in the Customer Experience Group (CEG), focusing on (i) automation of customer service and support (ii) process optimization, (iii) operations team s performance improvement. This role can serve as a good transition from software engineering/technical field to business, and vice versa.
• In this Role, you ll get to:
• Your responsibilities include the following:
• Learn about and understand core issues affecting the business, identify opportunities for improvement, and develop testable hypotheses to fix the problem.
• Support product initiatives and ensure good coordination and collaboration between the teams in various Agoda s departments as well as within the CEG organization to achieve projects milestones and goals.
• Lead operational flows configuration analysis aiming at processes improvement, automation of activities and implementation of new product improvements.
• Translate, improve, and encode existing process flows on the agent interface software using low-code products, or utilizing pieces of pre-defined code and logic statements. Note that hands-on encoding (using a tool built on top of JavaScript) can be >60% of work during a certain stage of the project.
• Lead User Acceptance Testing (UAT) with selected teams and launch new processes globally.
• Analyze data to ensure that the outputs of processes are achieved; identify key issues and risks, report accordingly to management and propose solutions to be implemented.
• Ensure constant communication between project teams and other stakeholders.
• Resolve problems through data analysis, provide efficient reporting and effective communication.
• Work closely with Product Management/Engineering/Tech to improve the tool for end users.
• This is a hands-on role where you often have to build on a low-code/simplified JavaScript tool and/or conduct many of your own data analyses (primarily SQL, Metabase, & Tableau).
• What you ll Need to Succeed:
• For Project Manager/Associate Project Manager, at least 1-4 years of experience in project/program management, software development, process flow automation development, management consulting, finance, or data-heavy operations.
• For Project Associate, also open for recent Bachelor s/Master s graduates with relevant qualifications (interested candidates can submit applications through this page as well).
• Familiar with operational process configuration tools, e.g., MS Visio, agent guidance software, low-code development, basic computer programming.
• Able to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
• Analytical and able to define analysis structure and interpret data. Ideally, you have some programming background.
• Comfortable with uncertainty and experimentation.
• Proven track record of developing and implementing action plans to achieve business objectives with clear and tangible metrics.
• Strong English communication skills (additional language is a plus), conceptual ability and ability to work with stakeholders at all levels.
• Solid experience in project/stakeholder management, process improvement, planning, and performance management.
• Ability to work in a fast-paced, dynamic, multicultural environment.
• Take initiatives and look for opportunities for improvements. Willing to take and give feedback to colleagues.
• Detail-oriented, hands-on with the ability to complete tasks with speed and accuracy.
• It s Great if you have:
• SQL, Python, Tableau, or other statistical software.
• Software programming experience (especially JavaScript) is a plus (not required).
• Exposure to working closely with technology teams and/or with prior knowledge of programming logic.
• Experience of leading projects in remote locations/virtually is a plus.
• What we offer.
• Competitive compensation package (relocation support for successful overseas candidates).
• Exciting, high impact career opportunity including moves between teams and global locations. You will be interacting with departmental senior leadership team regularly.
• Dynamic multinational working environment with colleagues of diverse educational and professional background.
• Continuous learning and development opportunities through corporate learning programs.
• Modern office space and convenient location at the heart of Bangkok metropolitan.
• This role can serve as a good transition from software engineering/technical field to business, and vice versa.