ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Accountable for meeting individual (KPIs) and team goals.
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
• What you ll Need to Succeed:
• MUST have good command of spoken and written ENGLISH language and be a Native Thai.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Willing to work on rotating shifts (8:00 AM - 11:00 PM including weekends and public holidays).
• Ability to work in both a team environment and autonomously.
• Demonstrate high degree of integrity and confidentiality.
• It s Great if you have:
• At least 1 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply.
• Minimum typing speed of 35 words per minute.
• English proficiency test such as TOEIC score 700 and above.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
• Professionally handle high volume of inquiries from clients and customers.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
• What you'll Need to Succeed:
• We are looking for individuals that have an excellent command of spoken and written Korean & business level of English.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Minimum typing speed of 35 words per minute.
• Willing to work rotating shifts.
• Ability to work in both a team environment and autonomously.
• Demonstrate high degree of integrity and confidentiality.
• Relocation/ visa support will be provided.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Accountable for meeting individual (KPIs) and team goals.
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
• What you ll Need to Succeed.
• MUST have a good command of spoken and written ENGLISH language and be a Native Thai.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Willing to work on rotating shifts (8:00 AM - 11:00 PM, including weekends and public holidays).
• Ability to work in both a team environment and autonomously.
• Demonstrate a high degree of integrity and confidentiality.
• It s Great if you have.
• At least 1 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply.
• Minimum typing speed of 35 words per minute.
• English proficiency test such as TOEIC score 700 and above.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Take ownership for team result and provide leadership in continuously monitor the traffic & highlight discrepancies and take actions on spot if needed to achieved the company' goals and service level.
• Understand development need of your team members and able to identify performance gaps, in order to provide coaching support.
• Be an effective change manager for business continuous improvement and supportive of improvement opportunities identified by others.
• Act as a role model to ensure the proper and effective implementation of new and existing company policy & procedure.
• Driving team engagement and create a safe and open environment where regular feedback is encouraged.
• Understand & analyze traffic reports, proactively make suggestions for improvement.
• Monitor team attendance, document infractions and implement corrective action.
• Assist with planning/organizing the proper coverage & align staffing.
• Supervise the quality assurance process and related training of staff members to ensure quality customer service.
• Participate in recruitment activities (screening, interviewing).
• Act as a backup of Operations Manager if needed.
• What you'll Need to Succeed:
• Excellent command in spoken and written English and Thai.
• At least 2-3 years of working experience in people management in BPO or contact center.
• Proficient in MS office and call center equipment/software programs.
• Strong analytical/presentation skills.
• Able to thrive under pressure, and have experience handing the most critical of customer escalations with calm and respect.
• A desire to help others work towards targets and develop their skills.
• Possess excellent time management and multi-tasking skills.
• Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance.
• Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other stakeholders.
• Must be able to handle multiple projects and effectively manage different timelines.
• It's Great if you have:
• A success story on how you go above and beyond expectation.
• Experience managing Change.