เงื่อนไขการค้นหา

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

System Administration, Analytical Thinking, Agile Development, Problem Solving, Automation

ประเภทงาน:

งานประจำ

• User Experience & Adoption: Maintain existing Salesforce tooling, ensure user satisfaction, and champion continuous improvements in UI/UX (Lightning App Builder, page layouts, dynamic forms). Support end users through training, user assistance, and issue resolution.
• Core Administration & Scalability: Perform system administration including user management (profiles and roles), validation rules, Lightning Flows, record types, and mobile setup. Stay current with Salesforce seasonal releases and recommend new feature ...
• Implement Salesforce features with a focus on automation and efficiency using Flows, standard OOTB automations, and where needed APEX/Javascript.
• Release & Change Management: Support release management (sandbox refreshes, deployment planning, UAT coordination) and document changes and configurations.
• Security & Health Checks: Review data security, sharing rules, and ensure GDPR compliance. Monitor system performance, storage usage, and manage data backup systems (e.g., OwnBACKUP).
• Reporting: Create and maintain reports, dashboards, and Salesforce data quality to support operational visibility.
• Required.
• 1-3 years of hands-on Salesforce experience for the Application Specialist role.
• Strong knowledge of Salesforce best practices, administration, and platform functionality.
• Experience designing and implementing new processes and improving user adoption.
• Understanding of relational databases, integrations, and source-to-target data mappings.
• Familiarity with agile development practices, tools, and frameworks.
• Strong analytical thinking, structured problem solving, and the ability to articulate complex requirements clearly.
• Strong written and verbal communication skills, with a collaborative working style.
• Preferred.
• Experience working across both configuration and light technical implementation, rather than purely declarative administration.
• Exposure to APIs, service-oriented architecture, and collaboration with non-Salesforce engineering teams.
• Evidence of ownership beyond ticket execution, including documentation, stakeholder follow-through, and improving the operating model around the platform.
• Salesforce Administrator, Sales Cloud or Service Cloud certification is a plus.
• Bangkok York.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• Agoda's front door for People support - supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics - from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview - click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Project Management, Problem Solving, Teamwork, SQL, English

ประเภทงาน:

งานประจำ

• Drive operations for Agoda's key partnerships.
• Manage daily operational activities to ensure timely setup and monitoring of campaigns.
• Work closely with internal stakeholders and partners for troubleshooting issues requiring the team's attention and coordinating across internal Agoda teams for resolution.
• Track and utilize key operational insights to streamline our processes & operations for improved service delivery and efficiency. Provide input for management reporting.
• Leverage your problem solving and critical thinking skills to help support key improvement initiatives within the organization.
• Required.
• 0-3 years of experience in project management or project coordination, ideally involving operations, cross-functional collaboration, and data/analytical work.
• Fresh graduates are welcome to apply.
• Strong attention to detail with excellent problem-solving skills.
• Good organizational abilities, with the capacity to work effectively in a team setting.
• Proficiency in basic Excel functionality.
• Proficiency in SQL is an advantage.
• Must have a fluent command of the English language. Additionally proficiency in Chinese is an advantage.
• Preferred.
• Exceptional interpersonal communication skills.
• A professional "can-do" attitude and a dedicated work ethic.
• Bangkok.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Project Management, Architecture, Negotiation, Recruitment

ประเภทงาน:

งานประจำ

• Delivery Management.
• Define project structure including resources within relevant delivery domains ; establish budget and baseline.
• Proactively manage the ongoing pipeline and status of all deliverables, according to customer commitments and expectations, including standard products, bespoke development, consulting and other services.
• Obtain committed delivery timescales internally. Communicate accordingly to Customer, ensure their adherence to the plan and follow up on delivery dates.
• Create, manage and keep updated a dashboard per customer in order to provide accurate status of all deliverables, including risks & issues.
• Provide a regular executive summary covering the risks/issues that need management attention.
• Act as prime point of escalation for all ongoing delivery issues.
• Manage and maintain the project tracking and management tools, templates and processes.
• Provide regular KPIs about the delivery practice, including forecast vs actual cost, and resource capacity availability and utilization.
• Solution Engineering.
• Work as needed with commercial and Pre-sales teams to analyze customer systems and service requirements and propose appropriate Amadeus solutions.
• Identify specific actions necessary to integrate Amadeus products/services.
• Establish and manage the product/solution integration schedule.
• Support sales activities through the presentation and documentation concerning product/solution integration.
• Project Team Management.
• Coordinate virtual project team members and be responsible for the setting of clear.
• roles and responsibilities.
• Hold team members accountable for their work within the project.
• Ensure compliance to all defined processes and reporting standards.
• Proactively monitor and manage project risks and issues, including mitigation plans.
• Ensure project team members work effectively and efficiently throughout the project, with clear communication and alignment on project objectives.
• Operational Relationship Management.
• Act as the operational point of contact for key accounts, aligning customer operations, commercial, and customer stakeholders.
• Ensure operational touchpoints with customers (including representation in Quarterly Business Reviews) ensuring actions and commitments are executed.
• Proactively monitor service performance, manage escalations and operational crises, and mobilize operations teams based on customer priority.
• Maintain a clear operational view of the customer and feed insights, expectations, and improvement areas back into the Amadeus operations organization.
• Relevant Experience.
• Proven experience in Project/Delivery management or equivalent in the travel industry.
• Strong business acumen and ability to create strategic customer relationships.
• Knowledge of IT and travel industry systems, with relevant consulting or project management experience.
• Advanced communication, negotiation, and conflict management skills, with a willingness to travel.
• Strong organisational, negotiation, and problem-solving skills.
• Relevant degree in IT, Computer Science, Engineering, or Travel & Tourism.
• This role requires valid and unrestricted work rights in Thailand.
• Note: whilst this position is advertised with a Manager title for market alignment purposes, it is an Individual Contributor role and does not include direct people management responsibilities. The successful candidate's employment contract and internal designation will reflect the appropriate Individual Contributor title in accordance with the company's internal job architecture.
• What we can offer you ?.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• LI-APAC24.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
• Be aware of recruitment scams.
• Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Software Development, Agile Development, Recruitment, YouTube, English

ประเภทงาน:

งานประจำ

• Complete all 4 interview rounds in one day - no waiting weeks between rounds.
• Get a decision within 24-48 hours after Interview Day.
• Skip the drawn-out back-and-forth of a traditional process.
• Full support from our TA team before, during, and after Interview Day.
• Full-day availability on 29th October 2026 (interviews run morning through afternoon).
• Ability to confirm your participation within 24 hours of being invited.
• Comfort with a fast-paced process - progression between rounds is confirmed same-day.
• If you'd like to be considered for this track, simply indicate your interest when you apply. Our TA team will reach out with full details and next steps. If the date doesn't work for you, you'll simply continue through our standard interview process instead.
• The Opportunity.
• Agoda's Platform team is looking for developers to work on mission-critical systems that serve millions of users daily. You will have the chance to work on innovative projects, using cutting-edge technologies, and make a significant impact on our business and the travel industry.
• In This Role, You'll Get to.
• Think and own the full life cycle of our products, not just a single piece of code - from business requirements, technology selection, coding standards, agile development, unit and application testing, to CI/CD and proper monitoring.
• Design, develop and maintain platforms and data pipelines.
• Boost System Performance: build systems that are stable, scalable, and highly performant to meet the dynamic demands.
• Write great code and help others write great code - mentor people in your team and wider.
• Exceptional problem-solving skills coupled with a strategic mindset are essential. You possess the ability to adapt to new changes and the foresight to anticipate future needs.
• Foster Cross-Functional Collaboration: work with diverse teams to drive forward product and technology goals.
• What You'll Need to Succeed.
• 8+ years of experience developing performance-critical applications in a production environment using Scala, Java, Kotlin or relevant modern programming languages.
• Strong RDBMS knowledge (SQL Server, Oracle, MySQL, or other).
• Ability to direct significant company-wide projects and sets technical vision.
• Good command of the English language.
• Deeply involved in making architectural decisions, setting the standard and direction for the team.
• Implement advanced CI/CD pipelines and robust testing strategies to ensure seamless integration, deployment, and high code quality.
• Passion for software development and continuous improvement of your knowledge and skills.
• It's Great if You Have.
• Knowledge in NoSQL, Queueing systems (Kafka, RabbitMQ, ActiveMQ, MSMQ), and Play framework.
• THIS POSITION IS BASED IN BANGKOK, THAILAND (RELOCATION PROVIDED).
• Bengaluru.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Business Development, Negotiation, Recruitment, YouTube, English

ประเภทงาน:

งานประจำ

• Build and prioritize a pipeline of prospective accommodation partners across assigned Indian markets, including independent properties, hosts, and local operators aligned with the supply plan.
• Conduct high-quality outreach by phone, email, and approved channels. Qualify leads, explain Agoda's value proposition, address objections, and convert prospects into partners.
• Own the acquisition journey from first contact through negotiation, contracting, acc ...
• Help new partners create accurate, compelling listings with complete content, competitive rates, and available inventory, so their properties are live and bookable.
• Support newly onboarded and high-growth partners with partnership-related needs at scale, collaborating with the wider team to improve coverage and supply quality.
• Maintain accurate CRM records, clear next steps, and timely handoffs to prevent duplicate outreach and keep opportunities moving.
• Use funnel data and market feedback to improve prioritization, outreach effectiveness, conversion, and time to go live.
• What you'll need to succeed.
• Min. 2 years in business development, sales, or partner acquisition; outbound sales experience preferred.
• Strong communication and negotiation skills, including the ability to hold 15-20 meaningful partner conversations a day.
• A track record of meeting ambitious targets and managing a large pipeline, independently and with a team.
• Confidence using CRM tools, spreadsheets, and funnel data to prioritize and make decisions.
• Adaptability, organization, and resilience in a fast-paced environment.
• Fluency in spoken and written Thai & English.
• It's great if you have: experience in Travel Industry.
• bangkokjobs.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Business Development, Statistical Analysis, Data Analysis, Recruitment, Power BI

ประเภทงาน:

งานประจำ

• Own and manage marketing spend with large Meta Search Engine (MSE) partners.
• Independently manage your accounts.
• Drive strategic steering across channels by aligning MSE activity with Agoda's broader marketing, commercial, and customer acquisition objectives.
• Manage the commercial relationship with MSE partners, including commercial terms, bidding and pricing strategies, and technical implementation.
• Decide in coordination with the Bidding and Pricing teams strategies that deliver expected ROIs and revenue growth.
• Track detailed performance/KPIs and deliver regular data-driven actionable insights to improve results.
• Succinctly communicate the results, ideas, and business statistics with different stakeholders.
• Ensure the advertiser implements the right Agoda APIs and related technological innovations.
• Be immersed and intimately familiar with the entire booking funnel including the user experience and conversion drivers between the advertiser and Agoda.
• Build long term relationships with advertisers that foster new opportunities and continuous growth in return from advertising dollars.
• Bachelor Degree in Computer Science/Statistics/Math or Engineering or Economics and Finance.
• Business development and/or account management track record with experience in online marketing.
• Fluent in English with strong communication skills (both written and verbal).
• Self-motivated person with "Get it done!" attitude.
• Passionately analytical with strong ability to think logically and excellent problem-solving skills.
• Proficient in business intelligence tools and data warehouse i.e. SQL, Tableau and MS Excel.
• Ability to effectively communicate, influence and persuade with different levels of stakeholders (including Senior Management) with proven strong commercial acumen.
• Ability to represent Agoda with experience in interacting with external senior level executives.
• Strong analytical and statistical analysis skills to extract insights and recommendations.
• London.
• PricingStrategy.
• Travel.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Material Design

ประเภทงาน:

งานประจำ

• Our purpose is to revolutionize periods.
• Who are we?.
• Blood is a challenger consumer brand that creates game-changing period care products for all who bleed. Our focus on deeply understanding and caring for our users drives our product innovation and material design, which enables us to invent products that are both high performing and also better for the body.
• Blood is the creator of the world's first Sanitary Pad made from Corn, and is the parent brand of MenstruHeat (menstrual cramp relief) and the Blood Menstrual Cup.
• Our products are sold across Malaysia, Indonesia, and Singapore, both direct-to-consumer online and in more than 9,000 retail stores - making more than 12 million periods better so far.
• Today was good. Tomorrow will bleed better.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

English, Korean

ประเภทงาน:

งานประจำ

• Build strong problem-solving and communication skills that open doors to many future roles.
• Support customers and partners from multiple countries and cultures, gaining truly global experience.
• Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly.
• Deliver outstanding service to guests and partners via phone, email, and chat.
• Handle a high volume of inquiries and deliver accurate, timely resolutions.
• Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries).
• Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.).
• Apply Agoda policies and procedures in a fair and consistent way.
• Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases.
• Safeguard customer data and maintain strict confidentiality at all times.
• Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation.
• As part of a rotating shift schedule, you'll occasionally work weekends and public holidays, planned in advance with your team.
• Enjoy Agoda's Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks.
• Core Skills and Competencies.
• A bachelor's degree is required.
• 1 year of full-time work experience is required (Cannot consider internship experience).
• Strong customer focus and a genuine desire to help others.
• Native level of Korean skills, and Business level of English.
• Ability to stay calm, accurate, and professional under pressure.
• Good problem-solving skills, using guidelines and data to make decisions effectively.
• Flexibility to adapt to new tools, processes, and feedback.
• Ability to manage time and priorities in a fast-paced, high-volume environment.
• Reliability, integrity, and a positive, collaborative attitude.
• Nice to Have.
• Prior working experience in customer support, contact center, or service roles.
• Experience in travel, e-commerce, hospitality, or BPO is a plus.
• Experience working with international customers or partners.
• Familiarity with contact center, CRM, or ticketing systems.
• Additional language skills beyond the core required language for the role if any.
• Why Agoda.
• Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle).
• Competitive compensation with performance-based incentives.
• Annual discretionary performance bonus.
• Health insurance and other locally competitive benefits.
• Agoda travel discounts and special rates on accommodation and related products.
• Work from anywhere for up to 30 days per year.
• Structured training, coaching, and clear performance metrics.
• Opportunities to grow your career within the Customer Experience Group or across Agoda.
• An inclusive, international work environment where your ideas and feedback are valued.
• Agoda choice(welfare points).
• 400 USD allowance to set up your home office(one time payment).
• Daily snack + coffee machine.
• Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager - Review the documents for visa - Final decision & Offer.
• seoul.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Leadership Skill, Labor law, Payroll, English, Thai

ประเภทงาน:

งานประจำ

• Be the go-to People Operations contact for our APAC* employees, advising on local HR processes across the employee lifecycle - including onboarding/ offboarding, relocation and visa support, benefits administration, and coordination with local legal and tax advisors.
• Champion operational efficiency by designing and maintaining sustainable, user-friendly, and effective HR processes that ensure local regulatory compliance and labor law requirements.
• Act as a liaison between employees and leadership in APAC, and our central business teams in Germany, ensuring smooth communication and alignment.
• Support low-performance management processes, including Performance Improvement Plans and resulting actions (i.e. separations, severance, offboarding) together with our centralized People Relations team.
• Provide support in resolving employment legal matters related to misconduct investigations, employee grievances, crisis management, and other employment law matters.
• Oversee APAC office operations focusing on Bangkok, including coordinating catering, F&B arrangements and managing office vendor relationships.
• Collaborate with People Team stakeholders - such as People Partners, Payroll, People Relations, and People Systems - to deliver a seamless employee experience aligned with GetYourGuide's People strategy.
• our APAC offices are located in Bangkok, Hong Kong, Sydney, and Tokyo.
• Your toolkit.
• You are an HR manager or generalist with a university degree in Human Resources, Business Administration, Organizational Psychology, or a related field.
• You bring at least 4-5 years of experience in People Operations (HR) within a dynamic, fast-paced and international environment.
• You are Fluent in English and Thai, both written and spoken, and comfortable communicating with stakeholders across different cultures and time zones.
• In-depth knowledge of Thai labor law and collaboration with external lawyers; labor law and immigration knowledge for our other APAC regions is a big plus.
• Experience with HRIS (preferably Workday), ticketing systems such as Jira (Service Desk) and Google Suite.
• Exceptional interpersonal skills: a people-oriented individual who understands employee needs and can effectively guide diverse stakeholders.
• You are highly organized, can manage priorities across multiple stakeholders and locations, and are comfortable reprioritizing in a high-velocity environment.
• How we'll make your career journey extraordinary.
• Annual personal growth budget and mentorship programs for continuous learning and development.
• Work from anywhere in the world for 30 days per year.
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events.
• Monthly transportation and fitness budget.
• Discounts for you, your friends, and family on GetYourGuide activities.
• Language reimbursement program.
• Health and wellness benefits.
• And more.
• How to apply.
• Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out 'how we hire' and 'life at GetYourGuide'. If you have any further questions, please don't hesitate to get in touch at [email protected].
• We're an equal opportunities employer.
• Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Software Development, Agile Development, Recruitment, YouTube, English

ประเภทงาน:

งานประจำ

• Complete all 4 interview rounds in one day - no waiting weeks between rounds.
• Get a decision within 24-48 hours after Interview Day.
• Skip the drawn-out back-and-forth of a traditional process.
• Full support from our TA team before, during, and after Interview Day.
• Full-day availability on 29th October 2026 (interviews run morning through afternoon).
• Ability to confirm your participation within 24 hours of being invited.
• Comfort with a fast-paced process - progression between rounds is confirmed same-day.
• If you'd like to be considered for this track, simply indicate your interest when you apply. Our TA team will reach out with full details and next steps. If the date doesn't work for you, you'll simply continue through our standard interview process instead.
• The Opportunity.
• Agoda's Platform team is looking for developers to work on mission-critical systems that serve millions of users daily. You will have the chance to work on innovative projects, using cutting-edge technologies, and make a significant impact on our business and the travel industry.
• In This Role, You'll Get to.
• Think and own the full life cycle of our products, not just a single piece of code - from business requirements, technology selection, coding standards, agile development, unit and application testing, to CI/CD and proper monitoring.
• Design, develop and maintain platforms and data pipelines.
• Boost System Performance: build systems that are stable, scalable, and highly performant to meet the dynamic demands.
• Write great code and help others write great code - mentor people in your team and wider.
• Exceptional problem-solving skills coupled with a strategic mindset are essential. You possess the ability to adapt to new changes and the foresight to anticipate future needs.
• Foster Cross-Functional Collaboration: work with diverse teams to drive forward product and technology goals.
• What You'll Need to Succeed.
• 8+ years of experience developing performance-critical applications in a production environment using Scala, Java, Kotlin or relevant modern programming languages.
• Strong RDBMS knowledge (SQL Server, Oracle, MySQL, or other).
• Ability to direct significant company-wide projects and sets technical vision.
• Good command of the English language.
• Deeply involved in making architectural decisions, setting the standard and direction for the team.
• Implement advanced CI/CD pipelines and robust testing strategies to ensure seamless integration, deployment, and high code quality.
• Passion for software development and continuous improvement of your knowledge and skills.
• It's Great if You Have.
• Knowledge in NoSQL, Queueing systems (Kafka, RabbitMQ, ActiveMQ, MSMQ), and Play framework.
• THIS POSITION IS BASED IN BANGKOK, THAILAND (RELOCATION PROVIDED).
• Bengaluru.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Business Development, Recruitment, Tableau, YouTube, SQL, English

ประเภทงาน:

งานประจำ

• This role is based in our Bangkok office with a hybrid setup (3 days in office per week). Relocation to Bangkok is required, and we will only consider applicants who are willing to relocate (Relocation support will be provided.).
• Strategy.
• Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape.
• Analytics.
• Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.
• Cross-functional projects.
• Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.
• Performance management.
• Maintain and optimize a performance management system for the department, including a large team of account managers.
• Data & tools.
• Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.
• Performance reporting.
• Preparing updates on business performance, proposals, and recommendations to senior management.
• Pricing Experiments.
• Optimize pricing strategy and make decisions based on A/B experiments.
• This is an Individual contributor role, reporting to Associate Director, Strategy & Analytics.
• 3+ years and above of total experience.
• with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields.
• Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations.
• Growth mindset and excited to work on a variety of functional areas.
• Entrepreneurial and not afraid to be hands-on on the work.
• Experience working in a fast-paced and high growth environment.
• Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders.
• Ability to write in SQL a plus, or willingness to learn.
• Ability to use Tableau a plus, or willingness to learn.
• Bachelor's degree in Statistics, Computer Science, Economics, Mathematics a plus.
• Analytics.
• LI-DN2.
• Bangkok.
• Please review our Hiring Process Guidelines before your interview - click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Data Analysis, Negotiation, Salesforce, Vietnamese, English

ประเภทงาน:

งานประจำ

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 5 years of working experience in sales and client acquisition.
• Strong negotiation, communication, and interpersonal skills with intercultural experience.
• Proficiency in data analysis and trend identification to drive informed business decisions.
• Demonstrated ability to approach problem-solving in a structured manner, showcasing independence and creativity.
• Excellent organizational and time-management skills.
• Familiarity with CRM software, SalesForce knowledge will be a plus.
• Exceptional verbal and written communication skills in English - C1 is a must. Thai, Chinease or Vietnamese language.
• 100% remote working, Home Office, flexible working arrangements (full time Monday to Friday - local time zone).
• Employment Contract through a 3rd party Employer of Record company.
• Monthly salary base plus commission.
• Business Travel expenses reimbursement.
• Discounts for Talixo services.
• Additional 3 paid days per year, on top of the standard allowance.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Marketing Strategy

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The Marketing team at Agoda is highly data-driven and focused on developing at-scale, measurable marketing programs designed to improve the lifetime value of Agoda customers. The team combines a blend of the best analysts, marketing strategists and data scientists, collectively building a team that thrives on data, creative ideas and technology. The Marketing leadership fosters a great learning environment, providing the opportunity to learn and grow by working closely with experts from a diverse variety of backgrounds from across the globe.
• Due to continued expansion,.
• Experimentation and optimizing campaign performance: Experiment with ads/campaign structures and bidding& pricing strategies on partners such as Google, Bing, Tripadvisor, Trivago and other search engines. Adapt to new product features and roll out changes from successful tests.
• Modeling: Analyze vast amounts of data generated by experiments, develop predictive models using data science techniques (eg. understanding impact on bookings from large scale TV campaigns or demand elasticity from pricing optimization) and liaise with product teams on implementation roadmap.
• Reporting, analysis and insights: Building dashboards to track performance, derive insights, understand growth levers and communicate recommendations via presentations to stakeholders.
• Bachelor's degree or higher from top university in a quantitative subject (computer science, mathematics, engineering business or science).
• Excellent verbal and written communication skills in English.
• 2+ years experience in data crunching from top-tier consulting, investment banking, private equity or strategy/business for a fast-growing globaltech company.
• Experience in one or more data analysis packages or databases, eg., SAS, R, SPSS, Python, VBA, SQL and visualization tools, eg. Tableau, Power BI.
• Ability to move fast and be efficient, making decisions on objective evidence rather than subjective gut feel.
• Innate desire to take ownership, make an impact and influence outcomes.
• Excellent organizational skills, attention to detail and ability to work independently.
• Experience in digital marketing or ecommerce.
• Experience with A/B testing and other testing metrics.
• Strong presentation and negotiation skills.
• Skills that foster collaboration and team spirit.
• STRA#ANLS#MRKT#3#LI-TR2 data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics power bi.
• Please review our Hiring Process Guidelines before your interview - click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Problem Solving, Data Analysis, Architecture, Recruitment, Power point

ประเภทงาน:

งานประจำ

• Coaching and providing feedback within WFM (usually one-on-one) constructively and creatively, to enable colleagues to perform at their best.
• Review performance of individuals and team using performance reports/dashboards, observations, buddying, and reviewing system audit reports.
• Manage all underperformance, using the Performance Improvement Plan (PIP) process where appropriate.
• Build healthy and professional relationships with team members.
• Establish and nurture a culture of performance excellence, open feedback, collaboration, recognition, and quality delivery of outcomes.
• Organize team building activities that will engage people in teamwork and create a positive work environment.
• ensuring appropriate real-time support is available, taking and managing escalated issues.
• Providing approvals as part of the business process (e.g. absorption).
• Ensure team schedule is maintained to a high standard to provide stakeholder support and manage team requests and unplanned absence, in line with process.
• Provide clarity on performance vs targets, and any other team or group objectives.
• Use reward and recognition as part of motivating the team.
• Conduct team meetings: sharing important information, updates, performance progress, and broader company updates.
• Ensure your team is connected to the company's WFM objectives and strategy.
• Be an example to the team through behavior, living up to the Agoda values and behavior standards expected of people leaders.
• Collaborate with other departments, working together to enable overall success (e.g. WFM teams, CEG Operations Teams, CEG Teach Team).
• Work with data from various sources to analyze and observe performance of CEG SLAs and gain insights as a basis for feedback and change suggestions.
• Prepare and present team performance data, challenges, issues, ideas, and opportunities.
• On team performance: providing updates about the team, traffic, projects, concerns, challenges, and opportunities.
• Participate actively in leadership meetings: share what works well for you, provide feedback and input on decisions or updates, and be open and constructive about what is not working well and how the group can improve.
• Stay up to date with products, news, goals, decisions, projects.
• CEG Operations Leadership and Management.
• CEG GSV.
• Remain up to date with important company/team/department updates, requirements.
• Act in the best interests of the organization: ensuring that we operate with absolute integrity and compliance with all legal obligations or compliance requirements.
• Be an active and constructive Agoda team member: Always being respectful to others and seeking to be better together.
• Aim to understand, then meet and exceed the expectations agreed with your manager.
• EXPECTATIONS - BEHAVIORS AND VALUES.
• Behavior.
• Definition.
• Continuous improvement.
• Regularly identify improvement opportunities, quantify them, and follow through to measurable/demonstratable outcomes. Embraces both successes and failures to learn and maximize the benefits.
• Embraces and drives change, is open and supportive of improvement opportunities identified by others.
• Deliver better together.
• Collaborates and engages with colleagues and broader Agoda teams to share ideas and learn and work together toward shared ambitions.
• Is respectful to colleagues, open to different perspectives /viewpoints, and positively contributes to discussions.
• Enable others` success.
• Is committed to building and nurturing a culture of frequent feedback, coaching and career development.
• Provides clarity on accountability, goals, and progress.
• Regularly takes the opportunity to connect and align teams and team members to the Agoda/CEG strategy, making these relevant and digestible.
• COMPETENCIES REQUIRED.
• Analytical Ability & Problem Solving.
• Can visualise, articulate, conceptualise, or solve both complex and uncomplicated problems using the data available.
• Decision making ability.
• Set a course of action purposely chosen from different alternatives to achieve company objectives.
• Effective communication (Verbal and written).
• Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills.
• Flexibility and Agility.
• Can adjust behavior to new information and changing circumstances. Be open to new ways of doing things and always experiment with new methods. Works effectively in a dynamic environment.
• KPI management.
• Create and execute a KPI plan designed to help achieve and evaluate success in reaching the company's goals.
• Listening and influencing.
• Practice attentive and active listening. Can influence strategies that persuade key stakeholders to take action that will promote shared interests and business goals.
• Process Improvement.
• Organise, evaluate, plan, and implement improvements in our internal and external processes and practices. Actively work on creating better processes once changes take place.
• Reporting.
• Be able to confidently give a written account of business metrics, projects, and team performance based on data, observations, or investigations.
• Result driven.
• Driving high standards to accomplish challenging goals. Works hard to achieve them.
• Time / workload management & prioritization.
• Creating a work environment where tasks and responsibilities are accomplished successfully within the time available.
• Coaching.
• Support and develop team members to achieve a specific personal and professional goal by guiding and training.
• Develop and Manage team.
• Govern and coordinate the team to perform in their job. Learn the skills, potential, and ambitions of the team members and define long term success.
• Operational Planning & Coordination.
• Create and execute a detailed plan with the aim to provide a clear vision on how the team, department will contribute to the achievement of the company's strategic goals.
• People training.
• Identify training needs, create, and develop training to help team members with specific knowledge or skills to improve performance in their current roles.
• Presentation.
• Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Team level KPI management.
• Create and execute a team KPI plan designed to help achieve and evaluate success in reaching the company goals.
• High level written & verbal language/communication skills. Intermediate or above computer literacy (MS Excel particularly), high level problem solving / analytical reasoning skills. High level stakeholder management skills.
• Experience.
• 6+ years of WFM experience.
• Experience in coaching and developing, in a technical environment.
• Experience in delivering high-level business objectives or initiatives.
• Trainings.
• OJT, WFM onboarding, RT Onboarding.
• Deep hands-on experience designing and configuring omnichannel routing strategies (email, voice, chat/messaging) using platforms such as Amazon Connect, Genesys Cloud/PureCloud, or equivalent CCaaS/ACD systems.
• Proven ability to build routing logic from the ground up - including skills-based routing, IVR/call flows, queues, priorities, and escalation paths - based on complex, nuanced business requirements.
• Strong understanding of contact center architecture (queues, agent skill profiles, SLAs, overflow/failover logic) and how to translate ambiguous business needs into scalable, technical routing designs.
• Experience integrating routing platforms with CRM/WFM/reporting tools (e.g., Salesforce, Verint, NICE) is a plus.
• Comfortable working directly with engineering/IT teams to implement and troubleshoot routing configurations, and able to independently own technical documentation of routing setups.
• We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Thai

ประเภทงาน:

งานประจำ

• A partner is flagging a booking issue that's affecting multiple travellers. How do you coordinate a resolution across teams without losing momentum?.
• An escalation is coming in hot and a junior team member needs real-time guidance. How do you keep the standard high without slowing things down?.
• A recurring disruption pattern is creating friction for a key partner. How do you document it, flag it, and help fix it upstream?.
• This role fits someone who.
• Has 3-4 years of customer service experience, ideally in travel or hospitality.
• Builds trust with partners through clear communication and consistent follow-through.
• Stays sharp and decisive when situations escalate, without cutting corners.
• Is fluent in Business English and Thai - an additional Asian language is an advantage.
• Knows their way around Microsoft Office and customer service tooling.
• Is organised, detail-oriented, and takes full ownership of cases from first contact to resolution.
• Nuitée moves fast, keeps process light, and expects high ownership. This role suits people who enjoy building strong partner relationships, take pride in resolving complex situations well, and want to contribute to something that improves over time. It's less suited to people who prefer purely transactional work or want to stay behind the scenes.
• If that sounds like you, we'd love to hear from you.
• Apply with your CV & LinkedIn profile - the process is straightforward and typically takes two to three weeks.
• Why Nuitee?.
• At Nuitée, we're not just reimagining travel - we're building the infrastructure to power it.
• Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée's API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
• World-Class Backing: Backed by Accel and visionary leaders across tech and travel - including Booking.com, Stripe, and Shopify - we're equipped to scale our ambition globally.
• Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
• Global Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others.
• AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era - enabling seamless, intelligent, and hyper-personalized travel interactions.
• By joining Nuitée, you'll be part of a team that's building a category-defining platform. You'll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you're excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us - Nuitée is the place for you.
• By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at [email protected]. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026.

ทักษะ:

System Administration, Project Management, Recruitment, Salesforce, Leadership Skill

ประเภทงาน:

งานประจำ

• Managed partners- contracting, payments, system administration.
• Self Serve - partner analysis & experience, products, system administration.
• You are expected to lead by example by showing a positive can-do attitude and role modeling the principle of taking ownership.
• Excellent communication and organizational skills are required in this role.
• Location: This role requires you to be based in Bangkok, Thailand (with relocation support provide).
• Support: Handling of operations ticket inbound from our Commercial team and Partners and other internal stakeholders" (can include Tech/Product, Finance and CEG teams, etc).
• Projects: Innovate the existing processes by initiating and driving medium sized* projects to improve efficiency, quality and/or Partner experience.
• Coordinate with the Legal, Privacy and Fraud, Finance and/or Accounts Payables departments to ensure smooth contractual or financial facilitation.
• Apply critical thinking and independently drive improvements across the team.
• Share knowledge and best practices across teams, both centrally and in the regions.
• Creating and documenting the processes to be followed by the commercial teams and operational teams.
• Handling of ticket inbound from Partners (Self Serve).
• Maintaining high service levels according to set SLAs.
• Provide peer training and support to newly onboarded members of the team.
• Draft contracts using guidance & legal playbook for Central teams (ranging from regular to complex requested changes) and approve or reject proposed changes from partners.
• Leading medium sized* projects (eg. on process innovation, legal templates and / or optimizing our tools).
• Train and support account managers in the processing and coordination of all Contracting requests.
• Coordinate creation of credit slips and payment batches for all Partners.
• Investigate payment issues and/or commission errors and come up with innovative, scalable solutions.
• Dispute management.
• Perform pre-emptive account maintenance to prevent failed payments.
• Using SQL queries combining tables, perform commission errors or data discrepancy investigations.
• Train and support account managers and partners on all Financial and Payment requests.
• Drive partner profile analysis in efforts to increase positive partner experience through self serve platform (Knowledge base).
• Analysis of Partner-facing campaigns and surveys.
• Work collaboratively with Business Performance team to align priorities.
• Underlying focus on decreasing inbound and increasing automations while simultaneously increasing the positive self serve partner experience.
• Operational & project leadership: 3+ years' experience in Global Operations (preferred), with a strong operational mindset and a track record of leading cross-functional initiatives from planning through execution.
• Analytical and commercially minded: Results-driven, with strong analytical skills, excellent attention to detail, and a critical mindset.
• Organised and adaptable: Able to manage multiple, competing projects to deadlines and thrive in a fast-paced, ambiguous environment, with a high ability to learn quickly.
• Excellent communicator and relationship builder: Fluent in spoken and written English, able to explain complex problems simply to senior stakeholders, manage expectations, and secure internal resources, with high integrity and a strong customer service ethos.
• Proactive owner: Independent, self-motivated, and willing to "Be Brave and Own It", while holding yourself and your colleagues to high standards.
• Analytical & project skills: Able to build, interpret, and act on reports, with good project management skills.
• Systems proficiency: Experience with Microsoft Word, Excel, MySQL, and Salesforce or other CRM/ticketing systems.
• Technical knowledge: SQL knowledge, particularly valuable for Payments and Product roles, plus product or tech experience for Product.
• Function-specific background: A legal background for Contracting, or commercial and analytical skills for Partner roles.
• bangkok.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Project Management, Recruitment, YouTube, English

ประเภทงาน:

งานประจำ

• Schedule meetings across multiple time zones, prepare agendas, and document meeting notes and decisions.
• Communicate and coordinate across time zones with globally distributed stakeholders.
• Create and maintain project trackers with clear timelines, tasks, owners, and status updates.
• Proactively follow up on action items and dependencies to support on-time project delivery.
• Organize and maintain project documentation, deliverables, and other project artifacts.
• Own progress reporting for major projects, including preparing regular updates on milestones, risks, blockers, and next steps.
• Support project teams with day-to-day coordination and administrative activities as needed.
• Willingness to participate in calls from 7:30 PM - 10:00 PM Bangkok time (Mon - Thu).
• 6-12 months of experience in project coordination, project management, operations, or a related role.
• Strong written and spoken English communication skills.
• Basic project-management knowledge or training.
• Strong organizational and time-management skills.
• Detail-oriented, proactive, and comfortable following up with stakeholders.
• Ability to coordinate effectively with stakeholders across different time zones and cultures.
• Comfortable working with project trackers, documentation, and collaboration tools.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

System Administration, Software Development, Problem Solving, Security Design, Recruitment

ประเภทงาน:

งานประจำ

• Play a lead role in developing and designing application-level security controls and standards.
• Perform application security design reviews against new products and services.
• Track and prioritize all security issues.
• Build internal security tools that help fix security problems at scale.
• Perform code review and drive remediation of discovered issues.
• Enable automated security testing at scale to measure vulnerability, and report on risk across all microservice, web and mobile platforms.
• Execute security tests on thousands of servers which are spread across on-premise and public cloud data centers.
• Strong foundations in software engineering.
• Minimum of 7 years of technical experience with any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security.
• Minimum 2 years experience with Software Development Life Cycle in one or more languages (Rust, Python, Go, Nodejs, etc.).
• Minimum 1 year experience with public/private cloud environments (Openshift, Rancher, K8s, AWS, GCP, Azure, etc.).
• Experience in running assessments using OWASP MASVS and ASVS.
• Working knowledge on exploiting and fixing application vulnerabilities.
• Strong background in threat modeling.
• In-depth knowledge of common web application vulnerabilities (i.e. OWASP Top 10).
• Familiarity with automated dynamic scanners, fuzzers, and proxy tools.
• An analytical mind for problem solving, abstract thought, and offensive security tactics.
• Highly effective communication skills, in both verbal and written forms, to effectively convey technical and non-technical concepts to a wide variety of audiences.
• Relocation package is provided in case you prefer to relocate to Bangkok, Thailand. Our benefits are.
• Hybrid Working Model.
• WFH Set Up Allowance.
• 30 Days of Remote Working from anywhere globally every year.
• Employee discount for accommodation globally.
• Global team of 90+ nationalities.
• 40+ offices and 25+ countries.
• Annual CSR / Volunteer Time off.
• Benevity Subscription for employee donations.
• Volunteering opportunities globally.
• Free Headspace subscription.
• Free Odilo & Udemy subscriptions.
• Access to Employee Assistance Program (third party for personal and workplace support).
• Enhanced Parental Leave.
• Life, TPD & Accident Insurance.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Material Design

ประเภทงาน:

งานประจำ

• Our purpose is to revolutionize periods.
• Who are we?.
• Blood is a challenger consumer brand that creates game-changing period care products for all who bleed. Our focus on deeply understanding and caring for our users drives our product innovation and material design, which enables us to invent products that are both high performing and also better for the body.
• Blood is the creator of the world's first Sanitary Pad made from Corn, and is the parent brand of MenstruHeat (menstrual cramp relief) and the Blood Menstrual Cup.
• Our products are sold across Malaysia, Indonesia, and Singapore, both direct-to-consumer online and in more than 9,000 retail stores - making more than 12 million periods better so far.
• Today was good. Tomorrow will bleed better.