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ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿30,000 - ฿35,000
- จัดทำ การวิเคราะห์ สรุปข้อมูล และเอกสารประกอบการตัดสินใจ สำหรับ CEO.
- ติดตาม Action Items จากการประชุมผู้บริหาร และตรวจสอบให้มีการดำเนินการตามแผน.
- สนับสนุน โครงการเชิงกลยุทธ์และโปรเจกต์พิเศษของบริษัท.
- การบริหารตารางงานและการประชุมของผู้บริหาร (Executive & Calendar Management).
- บริหารจัดการ ตารางนัดหมาย การประชุม และลำดับความสำคัญของงานของ CEO.
- จัดเตรียม Agenda, Presentation, Report และบันทึกการประชุม (Meeting Minutes).
- ประสานงานการประชุม ทั้งภายในและภายนอกองค์กร.
- การประสานงานข้ามทีม (Cross-functional Coordination).
- ทำหน้าที่เป็น ตัวกลางระหว่าง CEO กับทีมงานภายในองค์กร.
- ติดตาม งานและกำหนดเวลาส่งมอบ (Deliverables) ของแต่ละแผนก.
- สื่อสารแทน CEO อย่างมืออาชีพเมื่อเหมาะสม.
- การจัดการเรื่องส่วนตัวและข้อมูลสำคัญ (Personal & Confidential Matters).
- ดูแล เรื่องส่วนตัวและเรื่องสำคัญของผู้บริหาร โดยรักษาความลับอย่างเคร่งครัด.
- จัดการ เอกสาร การเดินทาง งานธุรการด้านการเงิน และงานที่เกี่ยวข้อง.
- โครงการพิเศษและงานตามที่ได้รับมอบหมาย (Special Projects & Ad-hoc Support).
- ค้นคว้าและเปรียบเทียบ Vendor, Supplier หรือโอกาสทางธุรกิจใหม่ ๆ.
- สนับสนุน งานหรือโปรเจกต์พิเศษตามที่ CEO หรือทีมผู้บริหารมอบหมาย
- เพศชายเท่านั้น.
- มีประสบการณ์ 2 ปีขึ้นไป ในตำแหน่ง Executive Assistant, Chief of Staff หรือบทบาทที่ใกล้เคียง.
- มีประสบการณ์ สนับสนุน CEO หรือผู้บริหารระดับสูง.
- มีทักษะ การจัดการงาน การจัดลำดับความสำคัญ และการสื่อสารที่ดี.
- มี ความซื่อสัตย์ รักษาความลับ และมีความรับผิดชอบสูง.
- สามารถใช้ ภาษาไทยและภาษาอังกฤษได้อย่างคล่องแคล่ว
- อุปกรณ์การทำงาน.
- คอร์สเรียน.
- อาหารกลางวัน ทุกวันพฤหัส.
- มินิบาร์เครื่องดื่มและขนม.
- ประกันสังคม.
- ลาพักร้อน 10-15 วัน / ปี ตามอายุงาน.
- ลากิจ 3 วัน / ปี.
- ลาป่วย 30 / ปี.
- Work From Home ( ทุกวันศุกร์ ).
- เที่ยวประจำปี.
- โบนัสประจำปี ( ครบการทำงาน 1 ปี ).
- เสื้อบริษัท ( หลังผ่านโปร ).
- กองทุนสำรองเลี้ยงชีพ ( ครบการทำงาน 1 ปี ).
- ประกันกลุ่มสุขภาพ ( ครบการทำงาน 1 ปี )
- สถานที่ทำงาน
- CW Tower เดินออกจาก MRT ศูนย์วัฒนธรรมไทยเดินประมาณ10นาทีถึงตึก
- เวลาเข้างาน 9.00น-18.00น.
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
Problem Solving, Quantitative Analysis, Research, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Bachelor Degree preferred.
- Proficiency in English (spoken and written).
- Significant experience in a complex fast paced environment.
- Minimum 1 year of prior relevant people management experience.
- Knowledge of basic KPIs (Shrinkage, Productivity, CSAT).
- Ability to work across shifts and also support the team training and quality.
- Strategic thinker with strong analytical and creative problem-solving skills.
- Excellent written and verbal communication skills.
- Passion for ensuring an excellent user experience.
- Responsibilities:Provide mentorship, guidance and career development to members of your team.
- Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
- Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
- Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
- Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
Microsoft Dynamics, Microsoft Office, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center.
- Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details.
- Build, upload, and manage local knowledge articles reflecting the latest local servi ...
- Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders.
- Provide clear and accurate responses as well as market expertise to stakeholders.
- Achieve competency in NIQ proprietary data mining platform and driving customer s usage and adoption.
- Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators.
- Coordinate both local and international sales request as part of NIQ global network, driving NIQ s bottom line across the organization.
- Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ.
- A Little About You.
- Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiative and continue seeking a streamlined approach. Embracing utilization of digital and cloud services. You re always looking for what s next.
- Bachelor Degree from all backgrounds.
- Fresh graduate or with up to 2 years of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/ market analyst, etc.).
- A candidate who is intrigued about working in the leading global information and measurement company.
- Proficient in Microsoft Office applications.
- Good communication and visualization skills - interested in storytelling techniques.
- Business English knowledge, both verbal and written.
- Additional Asian language skills is an advantage.
- Ability to work independently and in a team within a virtual environment.
- Open for change, integrity & client centric mindset.
- Additional Information
- Our Benefits.
- Flexible working environment.
- Volunteer time off.
- LinkedIn Learning.
- Employee-Assistance-Program (EAP).
- NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
- About NIQ.
- NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
- For more information, visit NIQ.com.
- Want to keep up with our latest updates?.
- Follow us on: LinkedIn | Instagram | Twitter | Facebook.
- Our commitment to Diversity, Equity, and Inclusion.
- At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
Able to work as a shift, Good Communication Skills, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
฿18,000 - ฿23,000, มีค่าคอมมิชชั่น
- Positive attitude
- Adaptability and resilience
- Effective communication skills
- As a Workplace Experience Specialist, your main goal is to create a seamless and engaging coworking environment that promotes collaboration, productivity, and a sense of belonging. You'll manage day-to-day operations, communicate effectively, and maintain our operational standards to support professionals within our coliving and coworking ecosystem.
- Register new coworking members.
- Maintain regular communication with members, addressing inquiries and providing support.
- Conduct tours for potential members.
- Introduce new members to the community and facilitate connections.
- Ensure a safe and inclusive coworking space.
- Manage incoming packages and mail.
- Assist in maintaining cleanliness and functionality of the space
- Ensure the space is operational at the start of the day and securely closed at the end.
- Support the planning and execution of events.
- Create engaging content for social media platforms.
- Communicate effectively with members and colleagues in-person and through various channels.
- 1-2 years of experience in a customer-facing role, preferably in events management, coworking space, or hospitality.
- Proficiency in social media platforms and technology tools.
- Good spoken and written English and Thai.
- Adaptability and resilience in managing multiple tasks and priorities
- Positive attitude and eagerness to learn.
- Respect for cultural differences.
- Basic knowledge of social media platforms and productivity tools (Google Suite, Slack, POS, etc.)
- Knowledge of generative AI tools is a plus.
- Negotiable salary based on experience.
- Annual holiday leave.
- Social security benefits.
- Performance bonus scheme.
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- To be a visual presence in the Club Lounge.
- To run the shift and allocate daily roles to team members.
- Represent the Club Lounge in any meeting.
- To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
- To maintain the cleanliness of all areas to the detailed standards.
- To maintain operational stock levels and order as required.
- Communicate correctly and professionally with all colleagues.
- Always remain guest focused and ensure the rest of the team do so.
- To be precise with taking and executing orders from guests.
- To handle any issue/complaints appropriately and inform Manager of the issue and any action taken.
- Take all opportunities to up-sell and create sales daily with all colleagues on duty.
- Be aware of the daily and upcoming business for the department and the resort as a whole.
- To be accountable for all monies and financial payments while on shift.
- To be familiar with the menu, breakfast, evening, wine list & bar menu.
- Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
- Qualifications Proven experience in an Assistant Manager role, ideally within a luxury or high volume environment.
- Qualification in Hospitality Management/Food & Beverage preferred.
- Additional certification(s) in Food & Beverage will be an advantage.
- Experienced in all aspects of restaurant and banquet service.
- Minimum 2 years of relevant experience in a similar capacity with proven records in delivering results.
- Excellent reading, writing and oral proficiency in English language.
- Additional Information
- WHY WORK FOR ACCOR.
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor s learning programs.
- Opportunity to grow within your property and across the world!.
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Compliance, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Support and oversee daily Front Office operations, including Reception, Concierge, Guest Relations, and Bell Services.
- Act as the Front Office Manager in their absence, taking full ownership of operational decisions, guest issues, and team leadership.
- Lead, coach, and motivate the Front Office team to consistently deliver high service standards.
- Handle complex guest feedback and complaints professionally, ensuring timely and effective resolution.
- Ensure full compliance with brand standards, SOPs, and service quality expectations.
- Ensure Accor Live Limitless (ALL) Loyalty Members receive proper recognition, benefits, and personalized care throughout their stay.
- Drive team performance on ALL enrollment, upselling initiatives, guest satisfaction programs, and related KPIs.
- Monitor team productivity, staffing levels, rosters, and cost control.
- Coordinate closely with Housekeeping, F&B, Engineering, and other departments to ensure smooth daily operations.
- Support training, performance management, and development of Front Office team members.
- Review guest feedback, reports, and service metrics to drive continuous improvement.
- Qualifications Minimum 3-5 years of experience in Front Office operations, with prior experience as an Assistant Front Office Manager in a premium hotel environment.
- Strong leadership skills with the ability to manage the department independently.
- Excellent guest handling and problem-solving skills.
- Solid understanding of Front Office systems, procedures, and hotel operations.
- Fluent in spoken and written Thai.
- Good command of English communication.
- Able to work under pressure, make sound decisions, and lead by example.
- Professional, service-oriented, and results-driven mindset.
- Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor s learning programs.
- Opportunity to grow within your property and across the world!.
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
Express, Compliance, Multitasking
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Deliver world-class customer service, while responding to Customer inquiries and concerns via telephone call channel.
- Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express.
- Enhance our customers experience by identifying opportunities to offer products based on our Cardmembers needs.
- Meet and exceed quality goals, compliance regulations and productivity targets.
- Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms.
- Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.
- Re-prioritize and adapt to an ever-changing environment.
- At least 2 years of customer service experience in a contact center environment with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation.
- Demonstrated consultative experience, ability to influence, resourceful.
- Creative problem-solving, eager to find customized solutions.
- Experience in banking/financial services a plus.
- Bachelor s degree, associate s degree and college undergrads may apply.
- Preferred Qualifications.
- Demonstrate personal excellence by remaining positive in difficult situations.
- Display a passion to serve by delivering outstanding service in every interaction with our Customers.
- The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers.
- Strong interpersonal, communication, verbal and written skills.
- Assertiveness to handle difficult conversations.
- Excellent negotiation, influencing and resourcefulness skills.
- Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail.
- Confidence to work in a different environment e.g. actual and virtual.
- Competitive base salaries.
- Bonus incentives.
- Support for financial-well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
Compliance, Corporate Law
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Coordinate and prepare agendas, materials, and documents for board and shareholders meetings.
- Ensure meetings and company actions comply with laws, regulations, and the company's Articles of Association.
- Record and prepare accurate minutes and resolutions of meetings.
- Manage and maintain corporate and share registration documents.
- Liaise with internal and external parties to support corporate governance and compliance activities.
- Qualifications: Bachelor's degree in Law, Business Administration, Political Science, Linguistics, or related field.
- Minimum GPA of 2.70.
- English proficiency: TOEIC score of at least 800 or equivalent (IELTS 6.5+, TOEFL 79+, BULATS 75+).
- At least 1-3 years of experience as a corporate secretary. (Fresh graduates are welcome to apply).
- Basic knowledge of corporate law and regulations concerning limited companies is a plus.
- Good command of written and spoken English.
- Strong attention to detail, organization, and communication skills.
- Ability to travel occasionally for off-site meetings, including upcountry locations.
- Contact: Samita (Mine) Email: [email protected]
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
Leadership Skill, Service-Minded, Opera, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿60,000 - ฿80,000, สามารถต่อรองได้
- Proven experience in a senior management role within the Rooms Division.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- In-depth knowledge of Front Office and Housekeeping operations.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Good command of English.
- Oversee and manage the daily operations of the Rooms Division to ensure the highest service and quality standards.
- Lead, train, and motivate Front Office and Housekeeping teams.
- Ensure guest satisfaction by addressing feedback and handling complaints in a professional manner.
- Effectively handle on-the-spot situations and resolve guest issues appropriately.
- Develop and implement standard operating procedures and service standards.
- Control budgets, expenses, and departmental performance.
- Coordinate with other departments to ensure smooth hotel operations.
- Ensure operations comply with hotel policies, brand standards, and safety regulations.
- Welfare.
- Work 5 days per week.
- 2 meals per day.
- Uniform.
- Public Holidays.
- Annual Leave.
- Service Charge.
- Group insurance.
- Provident Fund.
- Social Security.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Service-Minded, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿30,000 - ฿45,000, สามารถต่อรองได้
- Experience in Spa, Wellness, Hospitality, or a related field.
- Good communication in English and customer service skills.
- Strong leadership and team management skills.
- Welfare.
- Work 5 days per week
- 2 meals per day
- Uniform
- Public Holidays
- Annual Leave
- Service Charge
- Group insurance
- Provident Fund
- Social Security.
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿65,000 - ฿120,000, สามารถต่อรองได้
- Bachelor s or Master s degree in Marketing, Business Administration, Hospitality Management, or a related field.
- Minimum 5 years of experience in Sales & Marketing, preferably within the hospitality industry.
- Proven track record in driving revenue growth, market share, and brand positioning.
- Strong knowledge of sales strategies, digital marketing, brand management, and revenue management.
- Experience in hotel sales segments (Corporate, MICE, Leisure, OTA, and Group business).
- Excellent leadership and team management skills with the ability to drive performance.
- Strong analytical skills with the ability to interpret market data and trends.
- Excellent communication, negotiation, and presentation skills.
- Ability to develop and execute strategic sales and marketing plans.
- A strong network within the hospitality industry is an advantage.
- Ability to work under pressure and meet revenue targets.
- Excellent command of English (both written and spoken).
- Sales LeadershipDevelop and implement comprehensive sales strategies that drive revenue in Rooms, F&B, and Banquets.
- Analyze market trends and competitor activities to identify new business opportunities.
- Lead and support the sales team in achieving individual and departmental sales targets.
- Maintain key account relationships and ensure a consistent flow of new business.
- Set sales goals and KPIs for team members, monitor progress, and provide coaching to ensure targets are met.
- Marketing & CommunicationsDevelop and manage annual marketing plans, budgets, and promotional activities to achieve business objectives.
- Strengthen brand image and awareness through consistent and creative marketing campaigns..
- Oversee digital marketing strategy, including hotel website, SEO, online advertising, and social media presence.
- Manage relationships with advertising agencies, PR partners, and media to secure coverage and positive exposure.
- Coordinate photo shoots, marketing collateral, and hotel content updates to ensure brand consistency.
- Create and execute PR and media engagement plans to position the hotel as a preferred destination for both business and leisure travelers.
- Revenue & StrategyRecruit, train, and motivate team members to deliver outstanding performance.
- Ensure team members are fully briefed on hotel positioning, brand identity, and sales techniques.
- Conduct regular team meetings to communicate targets, achievements, and market updates.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Administration & ReportingMaintain accurate records of business activities, forecasts, and marketing performance.
- Ensure compliance with departmental budgets and control expenditure effectively.
- Report regularly to the General Manager on business performance and key strategic initiatives.
- Welfare.
- Work 5 days per week.
- 2 meals per day.
- Uniform.
- Public Holidays.
- Annual Leave.
- Service Charge.
- Group insurance.
- Provident Fund.
- Social Security.
ประสบการณ์:
4 ปีขึ้นไป
ทักษะ:
Digital Marketing, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿30,000 - ฿40,000, สามารถต่อรองได้
- Minimum 4-7 years of experience in Marketing Communications, Digital Marketing, or related fields.
- Experience in the hotel or hospitality industry will be an advantage.
- Strong knowledge of marketing strategy, brand communication, and campaign planning.
- Good understanding of online marketing channels such as Social Media, SEO, SEM, and Online Advertising.
- Strong leadership skills with the ability to manage teams and coordinate with cross-functional departments.
- Excellent planning, time management, and problem-solving skills.
- Ability to analyze data and translate insights into effective marketing strategies.
- Welfare.
- Work 5 days per week.
- 2 meals per day.
- Uniform.
- Public Holidays.
- Annual Leave.
- Service Charge.
- Group insurance.
- Provident Fund.
- Social Security.
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
Mandarin, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Bachelor's degree holder is required.
- Minimum 2 years of working experience is a Must.
- Fluent in Taiwanese Mandarin (spoken and written).
- Good command of English for internal communication.
- Previous experience in customer service, call center, or similar roles preferred.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Proficient with computer systems and CRM tools is a plus.
- Key Responsibilities: Respond promptly and professionally to customer inquiries via email and live chat.
- Conduct outbound calls to follow up on customer issues, provide information, or gather feedback.
- Identify customer needs and offer appropriate solutions or alternatives.
- Maintain accurate records of interactions and transactions in the system.
- Escalate complex issues to the appropriate departments when necessary.
- Meet performance targets related to response time, customer satisfaction, and quality metrics.
- Contribute to continuous improvement by providing customer feedback and suggestions.
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
Express, Assurance, Compliance
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
- Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
- Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
- Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
- Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
- Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
- Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
- Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
- At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
- Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
- Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
- Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
- Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
- A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
- Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
Able to work as a shift, Good Communication Skills, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿25,000+ , สามารถต่อรองได้, มีค่าคอมมิชชั่น
- Strong leadership and team management skills with the ability to inspire and guide staff.
- Proven experience in hospitality, customer service, or restaurant management.
- Solid understanding of restaurant operations, including scheduling and supply management.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Basic financial and administrative knowledge (inventory, cost control, budgeting).
- High attention to detail and commitment to premium service standards.
- Basic knowledge of fine dining service, including food service etiquette, cocktails, and wine.
- Ability to recommend food & beverage pairings to enhance guest experience.
- Flexible to work evenings, weekends, and public holidays.
- Fluency in English (additional languages are a plus, especially Chinese).
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
Compliance, Multitasking, Opera
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Conduct daily briefings and ensure that all pertinent information is well received by team members.
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
- Review, analyze and suggest improvement of work flow and standards at the Front Desk.
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
- Ensure documentation of all guest related issues using the logbook.
- Sign media and supervise shift handover procedures.
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
- Provide management presence at all times by assisting with the handling of guests .
- needs and complaints tactfully and efficiently.
- Assist Guest Relations in greeting, rooming, and sending off guests.
- Inspect front of house and back of house regularly for cleanliness and orderliness.
- Ensure that front line staff complies with marketing techniques and maximizes sales.
- Check billing instructions, monitor guest credit and act upon any discrepancies.
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
- Conduct Night Audit Process for hotel.
- Provide department orientation and training of the hotel service standards, procedures and programs.
- Constantly monitor team members appearance, attitude and degree of professionalism.
- Motivate and provides a work environment which brings out the best in team members.
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/ features. Be knowledgeable of ALL enrollment, ALL Points.
- Attend all briefings, meetings and trainings as assigned by management.
- Report for duty on time wearing clean and complete uniform at all times.
- Maintain a high standard of personal appearance and hygiene at all times.
- Perform other reasonable duties assigned by the Management of the Hotel.
- Qualifications Diploma in Tourism / Hospitality Management.
- Minimum 2 years of relevant experience in a similar capacity.
- Excellent reading, writing and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Good working knowledge of MS Excel, Word, & PowerPoint.
- Additional Information
- WHY WORK FOR ACCOR.
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor s learning programs.
- Opportunity to grow within your property and across the world!.
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
Business Statistics / Analysis, Management, Thai, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿15,000 - ฿25,000, สามารถต่อรองได้, มีค่าคอมมิชชั่น
- Communication Bridge: Translate and facilitate communication between the English-speaking Plant Manager and Thai employees/suppliers.
- Production Support: Assist in monitoring production schedules, particularly for CNC turning milling, and assembly lines.
- Quality & Documentation: Support Quality Management activities and handle industrial licensing, export documentation (e.g., Form CO), and supplier response reports.
- Operations Coordination: Assist in local procurement, logistics coordination, and administrative tasks related to factory licenses (e.g., Health Hazardous Business License).
- Direct Hire (No Fees!).
- Modern Culture: Dynamic & Inclusive team.
- Work-Life Balance: 1 Day Work-From-Home per week.
ประสบการณ์:
2 ปีขึ้นไป
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Excellent presentation (reflecting formal, sober elegance and well dressed)
- Excellent communication skills (oral & written)
- Self-confidence
- Service attitude
- Energy, empathy, resilience & optimism
- Growth and entrepreneur mindset
- Intellectual speed and agility
- Digital savvy (knowledge and use of online tools & networks)
- MANDATORY EDUCATION BACKGROUND
- Certified beautician diploma from a professional school.
- 2 years experience in beauty skincare service of similar level of luxury/skincare expertise, Or practice in luxury SPA/beauty institutes.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Compliance, Microsoft Office, Pleasant Personality
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Manage and maintain Senior Executive s schedules, appointments, travel, hotel and visa arrangements.Scheduling appointments, calls and meetings, including internal and external logistics arrangement (off-site meetings) if required.
- Arrange travel logistics, including hotel bookings, flights and Visa when required.
- Working closely with mobility team to ensure compliance with the latest travel protocols.
- Submit Executives timesheets and expense claims.Ensure timely submission of timesheets and expense claims via Concur for Executives.
- Answer and manage incoming queries related to consulting.
- Schedule and coordinate calls, meetings/events, and meeting logistics.Handle confidential materials as required.
- Assist in compiling and producing meeting presentation materials. Prepare and edit correspondence & communication. File and retrieve documents and reference materials.
- Attend meetings and accurately record meeting minutes when required.
- Support company car s driver s schedule, driver s contract, maintenance and external car arrangements.
- Receive and interact with guests/visitors.
- Provide executive assistance support to visiting Executives, as needed.
- Liaise with internal staff at all levels.
- Collaborate closely with other Executive Assistants in the region, including providing support during periods of absence.
- Providing administrative support to the management team and other departments as required.
- Ad-hoc services.
- Support ad-hoc matters assigned by the Team Lead/Regional Managing Director/Senior and Executive Directors.
- Support Team Lead on Firm events.
- Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
- Respect the needs of their colleagues and build up cooperative relationships.
- Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams work to achieve the objectives.
- Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
- Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
- Offer insights based on a solid understanding of what makes Deloitte successful.
- Project integrity and confidence while motivating others through team collaboration as well as recognizing individual strengths, differences, and contributions.
- Understand disruptive trends and promote potential opportunities for improvement.
- Education: Should possess at least minimum Diploma in business administration or a related field is preferred.
- Proven experience as an Executive Assistant or a similar role. Preferable supporting a c-level executive with 3-5 years working experience.
- Able to commence within short notice will be desirable.
- Able to multi-task and work in matrix organization reporting structure, with strong organizational and time-management skills.
- Ability to handle confidential and sensitive materials and critical assignments professionally.
- Independent, meticulous, and able to maintain high professionalism in a fast-paced environment.
- Excellent verbal and written communication skills.
- Highly proficient in Microsoft Office and Concur.
- Resourceful and well-organized.
- Mature, responsible, and hard-working with a pleasant personality.
- A natural ability to prioritize, proactive and self-motivated.
- Flexibility and adaptability to changing priorities.
- Due to volume of applications, we regret only shortlisted candidates will be notified.
- Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.
- Requisition ID: 111681In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
High Responsibilities, Good Communication Skills, Fast Learner, Multitasking, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿25,000 - ฿38,000, สามารถต่อรองได้
- Monitor orders, shipments, and supplier timelines; flag issues before they escalate.
- Follow up proactively on emails, quotations, and inquiries from customers and suppliers.
- Prepare and review commercial documents quotations, purchase orders, invoices, delivery confirmations.
- Liaise with government agencies, lawyers, and accountants on corporate and regulatory matters.
- Coordinate business filings, licenses, permits, and compliance deadlines.
- Manage the CEO's calendar, travel logistics, and personal requests.
- Maintain organized records of customers, suppliers, and corporate documents.
- 2-4 years in business coordination, operations, or executive support.
- Strong written and verbal communication in Thai and English.
- Self-starter who structures their own day without waiting for direction.
- Excellent follow-through nothing slips through the cracks.
- Familiar with commercial documents (PO, invoice, packing list).
- Proficient in email, Microsoft Office / Google Workspace, and LINE.
- Background in import/export or food trading is a plus.
- Who You Are.
- Independent you identify what needs doing and do it.
- Reliable the CEO can trust things are handled without checking in.
- Discreet you treat business and client information with full professionalism.
- Adaptable comfortable in a small, fast-moving environment where not everything is spelled out.
- What We Offer.
- Salary THB 25,000 - 38,000 (commensurate with experience).
- Flexible working hours.
- Social security & group health insurance.
- Provident fund & lunch allowance.
- Annual leave.
- Employee discount on company products.
- Team outings and social gatherings.
- Performance-based bonus.
- How to Apply.
- Send your CV and a brief introduction to [email protected] with the subject line: "Personal Assistant to CEO - [Your Name]".
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