เงื่อนไขการค้นหา

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Thai

ประเภทงาน:

งานประจำ

• Lead and manage the full Engineering department (including supervisors, technicians, and contractors) to ensure 24/7 operational readiness of all systems.
• Oversee the maintenance and optimization of the VRV air conditioning system, electrical distribution, plumbing, water treatment, fire protection, elevators.
• Manage the upkeep of extensive pool complexes (including filtration, chemical balance, and water features), spa facilities, gym equipment, and F&B kitchen equipment.
• Develop and implement comprehensive preventive maintenance schedules using a CMMS (Computerized Maintenance Management System) to minimize downtime and extend asset life.
• Renovation & Capital Projects.
• Lead planning and execution of renovation and upgrade projects, including room refurbishments, public area upgrades, and system modernizations.
• Prepare technical specifications, scopes of work, and budgets for major CAPEX projects while ensuring minimal disruption to operations.
• Manage contractors, consultants, and vendors for all renovation works, ensuring projects are delivered on time, within budget, and to the required 5-star quality standards.
• Health, Safety & Compliance.
• Ensure full compliance with Thai building codes, safety regulations, environmental laws (including wastewater treatment and energy efficiency standards), and international hospitality standards (e.g., HACCP for F&B areas).
• Champion sustainability initiatives, energy conservation, and waste reduction programs.
• Maintain impeccable safety records and conduct regular risk assessments and emergency preparedness drills.
• Financial & Strategic Management.
• Prepare and manage the annual Engineering operating budget and capital expenditure plans.
• Monitor utility consumption (electricity, water, gas) and implement cost-saving measures without compromising guest experience.
• Conduct regular audits of systems performance and asset condition; provide strategic recommendations for long-term facility planning.
• Team Leadership & Guest Experience.
• Recruit, train, develop, and motivate a high-performing Engineering team.
• Collaborate closely with other department heads (Rooms, F&B, Spa, etc.) to support overall resort operations and guest satisfaction.
• Participate in the property's Executive Committee and contribute to strategic decision-making.
• Minimum 8-10 years of progressive Engineering leadership experience in luxury 5-star hotels or resorts, with at least 3 years in a Director role.
• Proven track record managing HVAC in large-scale properties.
• Strong experience in hotel renovation and major upgrade projects (essential).
• Previous experience in tropical/coastal environments (Phuket or similar) is highly advantageous.
• Deep technical knowledge of mechanical, electrical, plumbing (MEP), HVAC (especially VRV), pool systems, and building automation.
• Familiarity with energy management systems and sustainable engineering practices.
• Proficiency in reading technical drawings, blueprints, and using maintenance management software and AutoCAD.
• Bachelor's degree in Mechanical/Electrical Engineering, Building Services, or a related field.
• Relevant professional certifications (e.g., engineering licenses recognized in Thailand, HVAC specialist certifications) preferred.
• Fluency in English (spoken and written) is mandatory; Thai language skills are a strong advantage.
• Strong leadership and people management skills with a hands-on approach.
• Excellent problem-solving abilities and the capacity to work under pressure in a fast-paced luxury environment.
• Guest-centric mindset with high attention to detail and aesthetic standards.
• Ability to manage multiple priorities and deliver results in a tropical climate with seasonal challenges (monsoon, high humidity).
• What We Offer.
• Competitive salary and benefits package.
• Work in a dynamic and creative environment with a supportive team.
• Be part of a Resort that values quality, sustainability and wellbeing.
• Interested candidates are invited to submit their CV and a cover letter highlighting relevant renovation/upgrade experience to [email protected].

ประสบการณ์:

15 ปีขึ้นไป

ทักษะ:

Automation, Power BI, Tableau, Python, SQL, Thai

ประเภทงาน:

งานประจำ

• The Head of Actuarial serves as the senior actuarial leader and the single authoritative source of analytical truth for the organization. This role holds full executive accountability for the Non-Life actuarial function - spanning technical pricing, claims reserving, portfolio steering, and business intelligence. As a trusted strategic partner to the Executive Committee (ExCo), the Head of Actuarial drives disciplined underwriting decisions, sustainable profitable growth, and sound capital management while fulfilling statutory obligations under Thai OIC regulations.
• Lead, coach, and elevate a high-performing team of actuarial analysts, pricing actuaries, and data professionals. Establish the function as a center of analytical excellence across the organization.
• Design and develop risk-based pricing models across all Non-Life lines, with a primary focus on the Motor portfolio (VMI & CMI). Transition the business toward sophisticated, data-enriched pricing frameworks (GLM, Machine Learning).
• Own and certify all actuarial reserve estimates (IBNR, outstanding claims, ULAE). Ensure strict compliance with Thai GAAP, OIC statutory requirements, and international standards.
• Actively chair the portfolio performance review agenda. Provide evidence-based recommendations on segment profitability, rate adequacy, and underwriting appetite directly to ExCo and the Board.
• Act as the chief custodian of the company's insurance performance data. Drive automation, modernization of reporting infrastructure, and embed advanced analytics workflows into core operations.
• Fulfill all statutory duties of the Appointed Actuary. Maintain a constructive, high-credibility relationship with the Office of Insurance Commission (OIC), reinsurers, external auditors, and brokers.
• Bachelor's or Master's degree in Actuarial Science, Mathematics, Statistics, Economics, or a highly quantitative discipline.
• Fellow of a recognized actuarial body (FIA, FIAA, FCAS, FSAT, or equivalent) is required. Full eligibility to register as an OIC Appointed Actuary is mandatory.
• Minimum 12-15 years of progressive actuarial experience in Non-Life / General Insurance, demonstrating a well-rounded background across both technical pricing and reserving functions.
• Proven success in a leadership or managerial capacity, with a track record of building, coaching, and managing technical actuarial teams.
• Deep technical understanding of the Thai Motor insurance market (VMI/CMI), experienced in generalized linear models (GLM), and highly conversant with Thai OIC statutory rules.
• Proficiency in actuarial software (e.g., ResQ) and quantitative languages (R, Python, SQL), paired with exposure to modern business intelligence tools (Power BI, Tableau).

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development

ประเภทงาน:

งานประจำ

• across group, transient, wholesale, and catering/banquet segments, with clear accountability for revenue growth, market share, and segment mix optimization.
• Develop and execute strategic sales plans.
• aligned with the hotel's commercial objectives, including annual targets, budgets, forecasts, and performance tracking.
• Proactively generate new business opportunities.
• and strategic partnerships, focusing on key source markets and high-value segments.
• Strengthen account management and sales effectiveness., ensuring a healthy pipeline, proactive client engagement, and conversion of qualified leads.
• Work closely with the Marketing Manager.
• to align sales initiatives with campaigns and demand generation, while maintaining clear ownership of revenue delivery.
• Continuously monitor market trends, competitor positioning, and demand patterns., adapting sales strategies to maximize performance.
• Collaborate with Accor regional and corporate teams.
• to ensure alignment with brand strategy, leverage commercial tools, and support overall business performance.
• Minimum 5 years of sales management experience., or at least 2 years in a similar leadership role, with a proven track record in driving revenue performance.
• Strong commercial acumen., with a solid understanding of market dynamics, distribution channels, and business drivers.
• Excellent command of English., both written and spoken, with strong communication and presentation skills.
• Proven ability to build and maintain strong client relationships., with a customer-focused mindset.
• Strong leadership, strategic thinking, and interpersonal skills., with the ability to influence and collaborate across teams.
• Based in Phuket or Bangkok., with flexibility to travel as required.
• Please send your enquiry or CV directly to [email protected].

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Project Management, Accounting, Leadership Skill, English, Thai

ประเภทงาน:

งานประจำ

• Work as a key member of the team to support existing and future clients in the pipeline.
• Maintain good relationships with clients, stakeholders, and KPMG member firms globally on local and multi-jurisdictional BEPS projects.
• Research, analyze data, and prepare client reports and presentations to C-suites, boards, and senior management.
• Support project management and ensure the timely delivery of client solutions.
• Degree in Accounting and/or Law or experience in the field.
• Fluent in Thai and/or English.
• CPA / CFA / ACCA / CA / ADIT or any other professional qualification, good to have, not mandatory.
• 7+ years of experience in domain of tax advisory / tax compliance.
• Commitment to continuously developing technical knowledge in accounting and tax, including IFRS and the OECD's BEPS 2.0 Pillar 2 guidance and materials.
• Able to understand and analyze financial statements (knowledge of deferred tax accounting is a plus).
• Able to understand and analyze Thai and foreign tax legislation, and stay updated on international tax trends, policies, and developments.
• High level of drive, enthusiasm, and a positive, open-minded attitude.
• Excellent communicator and team player.
• Observant and detail-oriented, able to raise questions or identify key issues from the provided data effectively.
• Proactive in identifying potential risks or improvement opportunities within given information.
• Able to manage multiple projects and deliver high-quality results.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Business Development, Accounting, Leadership Skill, Teamwork, Thai

ประเภทงาน:

งานประจำ

• Business Development: Drive sustainable business growth by building trusted C suite relationships and originating high value advisory engagements.
• Engagement Leadership: Lead complex Financial Advisory engagements with excellence, ensuring timely delivery, quality, and commercial impact.
• People Leadership & Succession Building: Develop and inspire high performing teams through strong leadership, coaching, and a culture of continuous growth.
• Thought Leadership & Brand Authority: Serve as a trusted subject matter expert, shaping insights and perspectives that guide clients' strategic decisions.
• Direct Experience in Transaction Service engagements including financial due diligence, and/or valuation assignments.
• Oversee financial due diligence, valuation analysis, transaction documentation processes, preparation of completion accounts etc.
• Proven business development skills;.
• Excellent written and verbal communication skills including technical and business writing, report preparation, documentation and presentation skills;.
• Ability to present recommendations to technical and non-technical audiences;.
• Proven ability to interact with clients, outside legal counsel and staff of various levels;.
• Requires a high level of maturity, professionalism, initiative, integrity and confidentiality;.
• Sound knowledge of accounting principles and banking practices.
• Bachelor's degree in finance, Accounting, Economics, or a related field; Master's degree or MBA preferred.
• Minimum 8 - 12 years of experience in top tier advisory /Big4 firms.
• Professional certifications (CPA, CA, CFA, or equivalent) demonstrating technical credibility will be an added advantage.
• Experience working with multinational clients and cross-border transactions.
• Strong network within the corporate and investment community is preferred.
• Proficiency in Thai, with strong verbal and written communication skills.
• GrowBelongImpact.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Teamwork

ประเภทงาน:

งานประจำ

• Supervise and control the workflow and the claim settlement process within the Claim Department and with all related departments (especially F&A and I/T) and external parties by transforming strategic direction into action.
• Propose and develop Claim Department's strategies in line with business objectives and requirements.
• Ensure and manage expenses within the budget.
• Give advice to management for the enhancement of working procedures or processes to increase work efficiency of the company.
• Supervise and support subordinates by providing directions, guidelines and coaching in order to increase and strengthen work effectiveness/efficiency, good working morale and teamwork among staff to ensure that all work is performed according to the plan and complies with company standards.
• Perform activities that are related to HR area including employee appraisal, individual career planning and training by corporate with HR department.
• Control and monitor Claim Department's paperless working process to ensure work efficiency and to be in line with the company's policy.
• Assist with the standardization of claim setup and settlement procedures and ensure the conformity of all claim settlements with company standards.
• Prepare statistics regarding claims performance in accordance with company practices and procedures.
• Respond to clients' complains regarding the claim settlement process to ensure company service standard and customer satisfaction.
• Support management to promote the company image in terms of quality of claims service and to build/maintain good relationships with clients, re-, and co-insurers to be recognized as a reliable and valuable partner.
• Acquire and improve own knowledge and skills from both internal and external sources to ensure your own work's quality and continuous improvement.
• Minimum 7-10 years in experience of Claims Motor.
• Minimum 5 years in experience of managerial level.
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us. Let's care for tomorrow.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Quality Assurance, Architecture, Recruitment, Automation, Leadership Skill

ประเภทงาน:

งานประจำ

• Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs.
• Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation.
• Talent Development.
• Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast.
• Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand.
• Quality Assurance.
• Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners.
• Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores.
• Change & Communications.
• Lead CEG's change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation.
• Own CEG's internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned.
• People Leadership.
• Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level.
• Drive team engagement and retention; advocate actively for your people's growth and next career moves.
• Stakeholder Engagement.
• Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level.
• Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda's owned sites.
• Required Experience.
• 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams.
• Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment.
• Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context.
• Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity.
• Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information.
• Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor.
• Experience managing or partnering with BPO / outsourced operations is strongly preferred.
• Preferred / Nice-to-Haves.
• Experience with generative AI tools applied to learning design, QA automation, or communications.
• Background in travel tech, e-commerce, or other high-volume digital consumer businesses.
• Familiarity with knowledge management systems and content governance in large-scale operations.
• Why Agoda.
• Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation.
• A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake.
• Access to the resources, best practices, and talent networks of Booking Holdings, one of the world's leading technology companies.
• A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity.
• Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Japanese

ประเภทงาน:

งานประจำ

• HR Strategy & Organizational Development.
• Develop and implement HR strategies, policies, and procedures aligned with company objectives.
• Lead organizational development initiatives to improve efficiency and workforce capability.
• Develop and implement Succession Plan for key positions within the organization.
• Lead talent management and succession planning initiatives to support business continuity.
• Provide strategic HR guidance and support to management teams.
• Manpower Planning & Recruitment.
• Plan workforce and manpower requirements in alignment with business goals.
• Oversee recruitment, selection, and onboarding processes.
• Review and approve employment contracts and recruitment budgets.
• Develop employer branding and recruitment strategies to attract qualified candidates.
• Training & Development.
• Develop and execute training and employee development strategies.
• Establish competency development and career path programs.
• Monitor and evaluate training effectiveness and employee performance development.
• Provide consultation and guidance regarding employee development and succession planning.
• Compensation & Benefits.
• Develop and manage compensation and benefits strategies and policies.
• Review salary structures, incentive programs, and annual salary adjustment plans.
• Conduct market salary surveys and benchmarking analysis.
• Ensure compensation practices remain competitive and aligned with company objectives.
• Employee Relations & Labor Management.
• Establish and maintain employee relations policies and positive workplace culture.
• Review and update company rules, regulations, and HR policies in compliance with labor laws.
• Handle labor disputes, disciplinary actions, and employee grievance cases.
• Coordinate communication between management and employees.
• Plan employee engagement activities and internal communication programs.
• HR Operations & Compliance.
• Oversee overall HR operations and ensure smooth HR administration processes.
• Ensure compliance with labor laws, company policies, and related regulations.
• Maintain and improve HR systems and quality management systems (e.g., ISO / IATF).
• Prepare HR reports, KPI analysis, and annual HR budgets.
• Manage and develop HR team performance and capabilities.
• Participate in company activities and perform other duties as assigned by management.
• What we're looking for.
• Bachelor's degree or higher in Human Resources or related field.
• Minimum 10-15 years of experience in a human resources management role, preferably within a manufacturing or industrial setting.Experience in the automotive industry.
• Excellent knowledge of HR best practices, employment laws, and labour regulations.
• Strong interpersonal and communication skills, with the ability to effectively interact with employees at all levels.
• Proficient in HR information systems and data analysis to drive informed decision-making.
• Proactive, adaptable, and committed to providing exceptional HR support and service.
• Advanced knowledge in Microsoft office.
• What we offer.
• At ATA CASTING TECHNOLOGY CO., LTD.', we are committed to providing our employees with a supportive and rewarding work environment. Our comprehensive benefits package includes competitive compensation, health insurance, ongoing training and development opportunities, and a range of work-life balance initiatives to help you thrive both professionally and personally.
• About us.
• ATA CASTING TECHNOLOGY CO., LTD.' is a leading provider of innovative casting technology solutions. With a strong focus on quality, innovation, and customer satisfaction, we have established a reputation as a trusted partner for our clients across diverse industries. Join our team and be part of our continued growth and success.
• Apply now for this exciting opportunity to become our new Human Resource Deputy General Manager.

ประสบการณ์:

12 ปีขึ้นไป

ทักษะ:

Project Management, Architecture, Recruitment, DevOps, Scrum

ประเภทงาน:

งานประจำ

• Measure and monitor project progress using appropriate metrics, providing regular status updates to clients and key stakeholders.
• Implement continuous improvement initiatives based on client feedback and lessons learned, enhancing project outcomes over time.
• Build long-term relationships with clients, acting as a trusted advisor and resource for future technology initiatives and transformations.
• Actively seek opportunities for innovation and value-addition, introducing cuttingedge solutions and approaches to elevate project outcomes.
• What We're Looking For.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 8 -12 years of professional experience with leading management consultancies for insurance/banking companies.
• Experience in developing and leading digital innovation and transformation programs.
• Should have solid understanding and experience in one or more digital and data capabilities.
• Demonstrate deep understanding of.
• Banking / Financial Services / Insurance industry challenges., with the ability to articulate clear value propositions to both internal and external stakeholders.
• Build and maintain.
• trusted, long-term relationships.
• with clients and ecosystem partners.
• Highly proficient in.
• PowerPoint and Excel., with the ability to analyze data and translate insights into business recommendations.
• Apply.
• continuous delivery tools and methodologies.
• to drive measurable business outcomes.
• Define and advocate for.
• modern, cloud-based architecture strategies.
• The ability to articulate and communicate your vision, approach, opinions.
• A track record in building successful teams around you.
• Why Join CAPCO.
• Work on engaging projects with some of the largest banks/insurance in the world, on projects that will transform the financial services industry.
• Work in a collaborative, flat, and entrepreneurial consulting culture.
• Access continuous learning, training, and industry certifications.
• Be part of a team shaping the future of digital financial services.
• Help shape the future of digital transformation across FS & Energy.
• We offer.
• A work culture focused on innovation and creating lasting value for our clients and employees.
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise in our financial services offerings.
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients.
• An agile, diverse, entrepreneurial, inclusive, meritocratic culture.
• Joining Capco means joining an organisation that is committed to an inclusive working environment where you're encouraged to.
• BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It's important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table - so we'd love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.
• We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Quality Assurance, Risk Management, Internal Audit, Recruitment, Accounting

ประเภทงาน:

งานประจำ

• Support the Head of AFC Control Operations in implementing the AFC control agenda, operating standards, governance routines, and escalation requirements.
• Coordinate day-to-day control activities across AFC Operations and ensure that agreed controls are completed accurately and within the required timelines.
• Monitor key control indicators covering timeliness, quality, outstanding cases, capacity, recurring errors, and emerging operational risks.
• Maintain control procedures, working instructions, trackers, and supporting records to ensure consistent execution and a clear audit trail.
• Identify material changes in policies, processes, systems, or volumes that may affect control effectiveness or operational capacity, and escalate the potential impact.
• Prepare regular control updates and highlight matters requiring attention or decisions from the Head of AFC Control Operations.
• Post-Execution Quality Control.
• Perform risk-based Quality Control reviews of Source of Wealth assessments before alert closure or submission to BRCM Quality Assurance or Compliance Assurance.
• Randomly select completed cases based on the approved sampling methodology, with additional focus on higher-risk cases, material exposures, and other defined selection criteria.
• Review whether Source of Wealth assessments are complete, accurate, supported by appropriate evidence, and conducted in accordance with applicable policies, procedures, and assessment standards.
• Provide clear and timely feedback to the responsible AFC Operations employee and ensure that identified errors or gaps are corrected before the case is closed or submitted for further assurance review.
• Record QC results, error classifications, corrective actions, recurring issues, and completion status to maintain a complete and traceable review record.
• Analyze QC outcomes to identify common errors, knowledge gaps, and process weaknesses, and recommend targeted coaching, procedural clarification, or control enhancements.
• Review Coordination and Quality Management.
• Coordinate operational support for Compliance Assurance, OCM, Internal Audit, and other internal or external reviews affecting AFC Operations.
• Clarify review requirements and coordinate the timely submission of samples, supporting documents, process explanations, and other requested information.
• Perform an initial quality review of submissions to ensure that information is complete, accurate, consistent, and responsive to the review request.
• Maintain structured deliverable trackers and document repositories, ensuring clear ownership, version control, submission status, and audit trails.
• Support the assessment of draft observations, coordinate evidence-based responses, and escalate significant findings or delivery risks to the Head of AFC Control Operations.
• Track agreed corrective actions and confirm that supporting evidence is available before actions are submitted for validation or closure.
• Risk Identification and Remediation.
• Monitor operational activities, incidents, QC results, assurance findings, and management information to identify emerging risks, recurring errors, and control weaknesses.
• Conduct diagnostic reviews and root-cause analysis to determine the underlying causes and potential impact of identified issues.
• Support the documentation and escalation of material risks through the appropriate governance process, including clear impact assessments, owners, actions, and target dates.
• Coordinate remediation activities with accountable stakeholders and monitor progress against agreed timelines.
• Validate that corrective actions have been implemented and appropriately address the identified control weakness before recommending closure.
• Escalate overdue actions, repeated control failures, or unresolved risk exposures to the Head of AFC Control Operations.
• Data, Reporting, and Control Enhancement.
• Prepare dashboards and management information covering QC results, control performance, review status, recurring issues, remediation progress, and emerging risks.
• Analyze operational and control data to identify trends, exceptions, concentration risks, and areas requiring management attention.
• Support the development of data analytics, automation, and smart-control solutions to improve monitoring and reduce repetitive manual activities.
• Work with AFC Operations, Technology, Data Analytics, Compliance, and other stakeholders to define business and control requirements for process enhancements.
• Support implementation testing and post-implementation monitoring to confirm that new or enhanced controls operate as intended.
• Recommend opportunities to simplify processes, improve control effectiveness, and optimize resources without weakening regulatory or control requirements.
• Bachelor's degree or higher in Risk Management, Compliance, Finance, Accounting, Business Administration, or a related discipline. Relevant AML, compliance, audit, or risk certification is advantageous.
• Relevant experience in AML or AFC Operations, Source of Wealth assessment, quality control, quality assurance, business risk and control management, compliance assurance, or audit within financial services.
• Strong practical knowledge of CDD/KYC, Source of Wealth, ongoing customer reviews, high-risk customer controls, name screening, sanctions, and related AFC processes.
• Strong analytical, quality-review, and problem-solving skills, with the ability to identify material errors, determine root causes, provide constructive feedback, and recommend practical corrective actions.
• Effective stakeholder management, communication, and team-coordination skills, with the ability to manage priorities, support operational employees, and escalate material risks clearly.
• The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank's policy.
• Additional.
• Develop (Competency), Engage (Competency), Execute (Competency), Strategise (Competency).
• Be a Part of the UOB Family.
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development

ประเภทงาน:

งานประจำ

• The E-commerce Business Development Director is responsible for driving business growth, acquiring new clients, expanding revenue opportunities, and developing strategic partnerships across e-commerce, social commerce, and digital commerce services.The role leads the end-to-end business development process, from opportunity identification, solution development, proposal preparation, commercial negotiation, and contract closure through to business handover.
• Develop and execute business development strategies aligned with revenue and profita ...
• Identify and acquire new clients across e-commerce, social commerce, digital marketing, live commerce, and related services.
• Build relationships with senior decision-makers and strategic business partners.
• Lead client meetings, business pitches, proposal development, pricing, and contract negotiations.
• Translate client requirements into integrated commercial solutions.
• Work closely with Account Management, E-commerce Operations, Marketing, Content, Creative, Live Commerce, Influencer, Finance, and other relevant teams.
• Manage sales pipeline, revenue forecast, conversion rate, deal value, and closing plans.
• Ensure proposed solutions are commercially competitive, operationally feasible, and profitable.
• Identify cross-selling, up-selling, contract renewal, and account expansion opportunities.
• Develop partnerships with platforms, technology providers, agencies, logistics providers, and other ecosystem partners.
• Ensure effective handover of new clients to Account Management and operational teams.
• Monitor market trends, competitors, platform developments, and new business opportunities.
• Lead, coach, and develop the Business Development team.
• Establish business development processes, reporting standards, and commercial governance.
• Bachelor's or Master's degree in Business Administration, Marketing, E-commerce, Digital Business, or a related field.
• At least 10 years of experience in Business Development, Commercial, Sales, E-commerce, Digital Marketing, or related fields.
• At least 5 years of experience in a senior management or leadership role.
• Proven track record in acquiring clients and achieving revenue targets.
• Strong understanding of e-commerce, social commerce, marketplace operations, and digital services.
• Experience in strategic pitching, solution development, pricing, and contract negotiation.
• Strong commercial, financial, presentation, and stakeholder-management skills.
• Good command of written and spoken English.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Industry trends, Negotiation

ประเภทงาน:

งานประจำ

• Participate in setting up annual budget and directions of land and site acquisition operations to provide mutual understanding throughout the organization.
• Lead and implement directions to overall operations of land and site acquisition, including researching available land and utilizing geographic information system to locate and track land development opportunities.
• Participate in making decision for best prices and terms on property to conform to business plans and financial objectives.
• Negotiate land purchase contracts and review with outside law firm and in-house counsel to manage entitlement process.
• Coordinate with internal and external, including brokers, to bring acquisition opportunities as needed and support business plans.
• Monitor accumulating all pertinent data and preparing report for potential acquisitions per company procedure.
• Take care and advise land and site acquisition officers and managers to ensure effective performance and promotion preparation.
• Bachelor's Degree in related field.
• Minimum of 7-10 years of responsible experience in related field and 3-5 years of team management.
• Understands market and industry trends.
• Have land negotiation and contract skills.
• Have strong analytical skills.
• Have communication skills, both verbal and written.
• Be able to make decision.
• Additional Information.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Financial Analysis, Purchasing, Accounting, CPA, English, Thai

ประเภทงาน:

งานประจำ

• Direct and coordinate hotel financial planning and budget management functions.
• Monitor and analyze monthly operating results against budget.
• Direct and coordinate debt financing and debt service payments with external agencies.
• Prepare annual reports of actual revenues, transfers, and expenses.
• Analyze financial outlooks and prepare financial forecasts.
• Prepare financial analysis for contract negotiations and product investment decisions.
• Ensure compliance with local, state, and federal budgetary reporting requirements.
• Establish and implement short- and long-range departmental goals, objectives, policies and operating procedures.
• Maintain an organizational structure and staffing to effectively accomplish the department's goals and objectives.
• Serve as primary legislative liaison relative to company financial issues.
• Direct financial audits and provide recommendations for procedural improvements.
• Conduct regular checks on procedures for purchasing, receiving, storing, issuing, food preparing and portioning.
• Bachelor's degree in accounting / finance.
• Additional certificate as a Certified Public Accountant (CPA) will be an advantage.
• Minimum 5 years of experience in a senior finance or accounting position or 2 years of experience in a similar capacity.
• High degree of professionalism with strong understanding of business acumen.
• Proficient in MS Excel, Word, PowerPoint, and relevant financial and accounting reporting systems.
• Fully conversant in accounting principles and financial regulation standards.
• Fluent in English and Thai communication.
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Digital Marketing, Meet Deadlines, Social media, Automation, Leadership Skill

ประเภทงาน:

งานประจำ

• Campaign Strategy & Planning.
• Manage the successful design, cross-functional coordination, and execution across multiple stakeholders to deliver Campaign GMV Uplift and Target Achievement.
• Develop overall Campaign Strategy (Platform Campaigns, Category Campaigns, Brand Day) and annual and quarterly campaign calendars aligned with key commercial events (e.g., 11.11, 12.12, New Year, Pay Day, category & Brand mega days).
• Define campaign objectives, performance metrics, and budgets in collaboration with management and category teams.
• Design and manage seller investment requirements for campaign participation, including product discounts, seller mechanics (e.g., seller vouchers, flexi combos), and co-funding mechanisms (e.g., Free Shipping, campaign vouchers). Identify optimal hunting channels and solutions to minimize operational workload for both Commercial and seller teams.
• Lead cross-functional planning to ensure category, creative, CRM, and media teams deliver a unified campaign experience.
• Campaign Execution & Operations.
• Oversee end-to-end campaign delivery and own campaign delivery and results - from campaign strategy planning and design, opportunity analysis basis performance and demand trends, briefing, operation and supply readiness, and promotional mechanics through to performance tracking and management.
• Ensure on-time and flawless campaign launches across all channels (website, app, social media, paid ads, affiliate, influencer marketing).
• Manage campaign operational workflow and ensure all stakeholders meet deadlines.
• Optimization & Performance Management.
• Monitor campaign KPIs (traffic, conversion plus other engagement KPIs) and analyze intraday and post-campaign reports to optimize and improve performance.
• Identify performance drivers, insights, and improvement areas for future campaigns, lead strategizing and coordinate execution and readiness across commercial, User Incentive and Traffic, BI, Marketing, and other domains.
• Cross-functional Leadership.
• Partner with Regional, Commercial, and Growth teams to ensure campaigns support product and customer acquisition goals - lead own relevant functions including Deal Hunting & Platform/Category Campaign team in readiness preparation.
• Collaborate with tech and product teams to enhance campaign tools, personalization, and automation capabilities.
• Team Leadership & Development.
• Lead, mentor, and develop a high-performing campaign management team (5 N-1, 50 people total).
• Build a culture of collaboration, innovation, and continuous improvement.
• Set clear KPIs and drive accountability for execution excellence.
• Bachelor's or Master's degree in Marketing, Business Administration, or a related field.
• 5+ years of experience in campaign management, digital marketing, or e-commerce - with at least 3 years in a leadership role.
• Proven track record managing large-scale campaigns across multiple channels and platforms.
• Strong analytical mindset with ability to translate data into actionable insights.
• Excellent communication and stakeholder management skills.
• Experience working in fast-paced, high-growth e-commerce environments.
• Proficiency in campaign analytics tools, CRM systems, and digital ad platforms (Google, Meta, TikTok).
• Proactive attitude with excellent problem-solving abilities.
• Strong teamwork and communication skills, with the ability to build relationships across diverse backgrounds and cultures.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Architecture

ประเภทงาน:

งานประจำ

• AI/ML Architecture & Technical Strategy.
• Design and own the reference architecture for AI/ML systems, covering data ingestion, feature engineering, model training, model serving, and monitoring layers.
• Define architectural standards, design patterns, and reusable components (feature stores, model registries, experimentation frameworks).
• Evaluate and select the AI/ML technology stack - build vs. buy decisions, cloud vs. on-prem tradeoffs, open-source vs. vendor platforms - and maintain a technology roadmap.
• Act as the primary technical authority on AI architecture decisions across teams, ensuring consistency and avoiding fragmented, duplicative infrastructure.
• Recommendation, Personalization & Applied AI Systems.
• Guide the architecture underpinning recommendation and personalization systems (collaborative filtering, content-based filtering, hybrid, deep learning, and reinforcement learning approaches), working with the data science and ML engineering teams that implement them.
• Architect solutions for cross-cutting AI challenges such as cold-start handling, long-tail content promotion, and diversity/fairness in ranking systems.
• Extend the architectural framework to support personalization beyond content - app layout, feature recommendations, notifications.
• Ensure architectural consistency and interoperability so personalization and AI capabilities can be reused seamlessly.
• Scalability, MLOps & Platform Engineering.
• Architect systems for large-scale data processing and real-time inference, with clear SLAs on latency, throughput, and resource utilization.
• Design and oversee MLOps practices - CI/CD for ML, automated retraining pipelines, model versioning, A/B testing infrastructure, and observability/monitoring for model performance and drift.
• Define data pipeline and model-serving infrastructure standards that scale reliably as the number of AI use cases and platforms grows.
• Establish governance frameworks for model risk, data privacy, security, and responsible AI practices across all AI systems.
• Cross-Functional Leadership & Enablement.
• Serve as a technical advisor and architectural reviewer for data science and ML engineering teams building recommendation, personalization, and other AI products.
• Collaborate with product, engineering, and infrastructure leadership to align AI architecture with overall platform strategy and business roadmap.
• Mentor engineering and data science teams on architectural best practices, elevating the technical maturity of AI development org-wide.
• Translate complex architectural tradeoffs into business impact and risk narratives for executive stakeholders.
• Let us Talk About You.
• 6+ years of experience in software/ML engineering, with significant experience in an AI/ML architecture, platform, or technical leadership capacity.
• Proven track record designing and scaling end-to-end AI/ML system architectures (data pipelines, feature stores, model training/serving infrastructure, MLOps tooling) in production environments.
• Deep expertise in machine learning system design, including familiarity with recommendation systems, deep learning, and reinforcement learning approaches.
• Strong hands-on knowledge of large-scale distributed data processing technologies and cloud-based infrastructure (e.g., Kubernetes, Spark, cloud ML platforms).
• Experience architecting real-time, low-latency inference systems at scale.
• Solid understanding of data governance, model risk management, security, and responsible/ethical AI practices.
• Why work with us.
• We are a team of experts in a talented community, a collaborative atmosphere where creativity is encouraged. People First, by putting people at the heart of our priorities, we foster a work environment where you can excel and grow personally and professionally. Bluebik is strived for growth and expansion, and you can be part of our success story. We combine strategy, digital delivery excellence and deep technology advisory to help our clients transform their business. At Bluebik, your career advancement starts with actions. You can manage your own career and will advance based on performance. We collaborate to create unique and outstanding experiences with our talents to empower learning and growth opportunities. Whatever your ambitions, Bluebik offers you with a highly inclusive community of talents from both tech and business worlds to realize your full potential.
• What we offer.
• We offer impactful and challenging work with mentorship and support from direct managers and subject matter experts. You will have autonomy to manage your career path with endless opportunities for professional growth. Our comprehensive benefit package covers medical insurance, life, accident and disability insurance, wellness allowance, vaccination allowance, providence fund, flexible working arrangement, and Professional certification. Bluebik provides opportunities to become the best version of yourself!.
• Equal opportunity.
• Bluebik is an equal opportunity employer. We owe our success to the talents of our diverse team and the varying perspectives they add to our thriving community.
• Recruitment agencies.
• Bluebik does not accept unsolicited resumes sent by recruiting agencies. Please do not forward resumes to our job postings, Bluebik employees or other parts of the business. Bluebik will not be liable to pay any fees to agencies for candidates hired as a result of unrequested resumes.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Enthusiastic, CFA

ประเภทงาน:

งานประจำ

• Implement investment strategies to achieve superior risk-adjusted performance relative to benchmarks and absolute return objectives.
• Analyze domestic and foreign REITs, Property Funds, Infrastructure Funds and related asset classes, as well as macroeconomics and financial markets to support investment decision-making.
• Participate in regular client review meetings and client's pitching along with the marketing team to support the acquisition of new mandates.
• Master's Degree in Economics, Finance, or related fields.
• Experience at least 5 years in investment management or related fields; Direct experience in REITs, Property Funds, Infrastructure Funds, or real asset investments is highly desirable.
• Strong analytical skills in both qualitative and quantitative methods.
• Knowledge of programming and data analytics tools will be viewed favorably.
• Excellent communication and presentation skills.
• Possess Fund Manager license, CFA will be an advantage.
• We're committed to bringing passion and customer focus to the business.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Recruitment, Leadership Skill

ประเภทงาน:

งานประจำ

• Design and implement business strategies for Thailand market. Set comprehensive performance and growth goals. Oversee daily company operations and operational planning. Explore and tap into business collaborations with local and international clients. Establish strong rapport with government agencies, private entities, and business collaborators. Evaluate company and people performance through data and metrics analysis. Manage positive relationships with market players in financial investment, portfolios, and debts acquisition. Participate in business expansion activities. Ensure u ...
• Bachelor's degree in Finance, Business Management, or related field. 12+ years of experience in collections at financial institution or third-party collection company of which 5+ years of management or supervisory level experience and 3+ years of P&L leadership experience. Experience in regulatory reporting in Asset sale. Ability to analyze, reason, solve problems, and prioritize work independently. Excellent communication and interpersonal skills.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Japanese

ประเภทงาน:

งานประจำ

• Sr.Account Manager(SAM) is the day-to-day point of contact within the agency liaising with clients and managing tasks through the internal system. SAM assures a smooth working process internally and nurtures relationships with clients. Also SAM is responsible for proactively driving business growth by identifying new sales opportunities, executing strategic targeting, and engaging potential clients through various outreach methods, including cold calling, inbound marketing initiatives, and personalized client engagement.
• Design and oversee high-impact performance marketing campaigns specifically focused on Lead Generation using Google Ads (Search/Display) and Meta Ads (Facebook/Instagram).
• Analyze campaign data daily to identify trends, optimize budgets, and reduce Cost Per Lead (CPL) while maximizing conversion quality.
• Manage creative projects including social media content, creative development, and KOL/Influencer campaigns across digital platforms.
• Coordinate with creative, media, and client teams to deliver campaigns that align with brand objectives and business goals.
• Oversee content schedules, production timelines, and KOL execution to ensure quality delivery on time and within budget.
• Proactively drive new business growth by engaging potential clients who need robust our marketing solutions.
• 5+ years of experience in digital advertising, with a strong portfolio of Lead Generation campaigns (Google Ads & Meta Ads are musts).
• Strong with numbers: Ability to calculate, forecast, and explain metrics like Margin, Markup, CTR, CVR, and CPA fluently.
• Proven track record of meeting revenue targets and managing media budgets effectively.
• Excellent communication and strong negotiation skills.
• Business English proficiency is preferred.
• Competitive salary package.
• Provident fund.
• Social and Health Insurance according to the Thai Labor Law.
• Annual salary appraisal.
• Minimum 119 days probationary period.
• Product website.
• https://freakout.net/th/.
• Social Media.
• FB: https://www.facebook.com/FreakOutTH.
• LinkedIn: https://www.linkedin.com/company/freakout-thailand-co-ltd.
• Tiktok: https://www.tiktok.com/@foth0000.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

User Experience (UX), Project Management, Digital Marketing, Industry trends, Data Analysis

ประเภทงาน:

งานประจำ

• E-Commerce Strategy and Planning: Develop and execute a comprehensive e-commerce strategy aligned with company goals, ensuring a strong online presence and increased market share. Identify new opportunities and trends within the e-commerce landscape to drive innovation and competitive advantage. Collaborate with cross-functional teams, including Marketing, Sales, Product Management, and IT, to ensure seamless execution of e-commerce initiatives.
• Website Management: Oversee the 3rd party developer of the e-commerce website, ensur ...
• Customer Experience and Conversion Optimization: Lead efforts to enhance the online shopping experience, from browsing to checkout, by optimizing user interface, navigation, and checkout processes. Implement personalization and recommendation strategies to increase customer engagement, retention, and average order value. Monitor customer feedback and reviews, addressing issues promptly and continuously improving the overall customer journey.
• Data Analysis and Reporting: Utilize data analytics tools to track key performance indicators (KPIs), sales metrics, customer behavior, and market trends. Generate regular reports and insights to provide actionable recommendations for improving e-commerce performance and achieving business objectives.
• Team Leadership and Development: Manage and mentor a team of e-commerce professionals, providing guidance, performance feedback, and professional development opportunities. Foster a collaborative and results-driven work environment, ensuring the team's alignment with organizational goals.
• Vendor and Partnership Management: Collaborate with third-party vendors, technology partners, and service providers to ensure effective e-commerce operations, including payment processing, logistics, and fulfillment. Negotiate and manage vendor relationships to optimize costs and service levels.
• Content Marketing and Marketplace Sales Conversion: Develop and implement content marketing strategies across e-commerce platforms and marketplaces (e.g., Lazada, Shopee, TikTok Shop) to drive traffic, engagement, and sales conversion. Optimize product content, including titles, descriptions, images, and keywords, to improve search visibility and conversion rates within marketplace platforms. Plan and execute promotional campaigns, in-platform advertisements, and sales activities to maximize product exposure and revenue generation. Monitor and analyze campaign performance, conversion rates, and customer engagement metrics to continuously improve marketplace effectiveness and ROI.
• E-Commerce Warehouse Operations Oversight: Oversee e-commerce warehouse operations to ensure efficient order fulfillment, accurate inventory management, and timely delivery to customers. Monitor inbound and outbound processes, stock accuracy, picking/packing efficiency, and return management to maintain high service levels. Collaborate closely with logistics and warehouse teams to optimize workflow, reduce operational costs, and improve overall fulfillment performance. Implement performance tracking and reporting for warehouse KPIs such as order accuracy, processing time, and delivery lead time to drive continuous improvement.
• Bachelor's degree in Business Administration, Marketing, E-Commerce, or a related field (Master's degree preferred). Minimum of 10 years of progressive experience in e-commerce management within the FMCG industry, with at least 5 years in a senior leadership role. Strong knowledge of e-commerce platforms, digital technologies, and emerging industry trends. Proven track record of driving revenue growth and achieving ambitious sales targets within the e-commerce landscape. Solid expertise in digital marketing strategies, including SEO, SEM, social media, performance marketing, and email marketing. Excellent analytical and data interpretation skills, with the ability to translate insights into actionable strategies. Hands-on experience in website management, user experience (UX) optimization, and conversion rate optimization (CRO). Strong leadership capabilities with experience in building, mentoring, and managing high-performing teams. Exceptional communication, negotiation, and project management skills. Knowledge of e-commerce regulations, payment processing, and data privacy best practice. สถานที่ปฏิบัติงาน: สำนักงานใหญ่ พระราม9 ซอย53.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Problem Solving, Budgeting, English

ประเภทงาน:

งานประจำ

• He/She will also lead and develop Retail Training Programs to achieve learning and performance goals across the business, while liaising with related departments to define actions plans following mystery shopping results. He/She is responsible for the overall retail training and talent development and partners with the business to provide proactive, commercially focused, and high-quality training support. He/She will make recommendations and promote training initiatives and learning roadmap to enable the long-term business plans and positively impact the results.
• Store Performance Enhancement & Coaching.
• In collaboration build the stores performance goals and in partnership with the Retail leaders continuously review & drive performance across sales, retail KPIs, non-selling activities.
• Work in partnership with the General Manager, Finance and HR on FTE planning, productivity & optimization with the ultimate goal of delivering service excellence through an elevated Client experience.
• Identify and analyze amount of time client advisors allocated to responsibilities other than sales/clienteling and provide recommendations, which will maximize the client advisors' time with their customers.
• Proactively drive the company's efforts ensuring streamlined effective communications and processes throughout.
• Recommend value added activities that will increase individual sales, promotes cross-selling of categories, increases retention, and return rates of clients, including store commissions and/or retail specific projects when required.
• Ensure that the KPI's evolved are relevant to lead the store productivity and improve performance.
• Work together with Sales to develop sales and implement improvements plans.
• Partner with related departments to identify and analyze areas of revenue generation opportunities for products and/or services in support of business goals and to monitor the sales effectiveness throughout the process.
• Retail Training.
• Implement training programs, assessment to develop product expertise, service, selling and clienteling skills, improve store efficiencies, drive retail excellence, optimizing sales professionals' productivity as well as brand loyalty, and market share growth.
• Partner with management on appropriate training roadmap that supports our business strategy and on the long-term Planning, Annual Profit planning and budgeting process to ensure in fostering key capabilities required for the company's growth plans through training and development.
• Liaise with related departments to define actions plans following mystery shopping results and to develop specific programs to improve client experience and loyalty.
• Identify training and development needs within the organization and devising training strategies that aligned with business objectives.
• Partner with corporate teams to adapt, design and develop training classes and materials to fill identified training needs or curriculum gaps.
• Coach and facilitate career development conversations and actions to ensure the company have the right people and capabilities for the future.
• Ensure in-store coaching of sales team and store leadership team takes place regularly.
• Track the trainings efficiency and implement evaluation system for the trainers.
• Provide evaluations for post-training endeavors to demonstrate ROI.
• Evaluate and recommend internal or external learning resources to support the development plans.
• Operational Excellence.
• Monitor operational performance of all store operations inclusive of inventory flows and accuracy, team operational productivity, inventory organization.
• Analyze and monitor individual store inventory productivity, driving optimal operations inclusive of scheduling, timely deliveries, organization of teams to deliver exceptional Client Experience FOH & BOH with strong partnership across departments and store teams.
• Identify innovative action plans with Managing Director, store teams and functional departments (as appropriate) to minimize operating costs and operational risks.
• Analyze and follow controllable costs to meet budget.
• Provide regular in-depth analysis of outliers (over and underperforming stores) and work with the Sales on action plan to improve the performance.
• Organize periodical Store Performance Committee to report on progress and discuss action plans.
• Lead individual store inventory accuracy and integrity plans through analysis.
• Compliance on Company policy and procedure.
• Drive market audit compliance with Internal and Sales Audit teams.
• Lead Retail Projects.
• Constantly fine tune our Retail Presence (Grooming) to engage properly with clients.
• Coordinate with Store Planning / Maintenance on new openings and renovations minor workflow and repairs.
• Drive new tools and coordinate store issues follow up with IT (i.e. lead new release, training, issues).
• Rethink business practices and provide feedback on current policies & procedures.
• 15+ of Retail operations, Retail excellence, Training experience in luxury retail.
• 5+ years of retail leadership experience.
• BA or BS degree or greater.
• Significant experience working around topics such as Retail Operation, Retail Analytics, KPIs and Retail Training in a leading luxury company.
• In-depth knowledge for the luxury market, as well as highest standards of client experience.
• Strong consultative, coaching, communication and influence skills.
• Expertise in training and facilitation skills.
• Excellent influence, interpersonal communication, problem solving, follow up and creative solution generation skills.
• Ability to collaborate productively and ability to lead and influence in a team environment.
• Agile with entrepreneurial spirit, finding new approaches and solutions to the challenges.
• Strong English verbal and written communication skills.
• Business acumen, numerical agility and forward-thinking.
• Experience in both country operational role or regional/ global roles are preferred.