เงื่อนไขการค้นหา

ทักษะ:

Automation, Risk Management, Problem Solving

ประเภทงาน:

งานประจำ

• Customer Insights & Resolution: synthesize quantitative and qualitative data (CSAT, NPS, ticket trends, root-cause analyses) to identify systemic issues and track resolution progress.
• Premium CS: design and implement workflows, SLAs, tooling, and reporting specific to premium customer segments; coordinate escalation paths and concierge services.
• Projects: end-to-end management of CS projects (process, tooling, templates, KB, automation pilots), including scoping, stakeholder alignment, delivery, and post-implem ...
• Requirements: Project management: strong experience with project planning, Agile/sprint approaches, risk management, and stakeholder management.
• Data-driven problem solving: competent with data analysis and translating insights into action.
• Process design: experience mapping workflows, defining SLAs, and implementing operational changes.
• Communication & influence: excellent written and verbal communication; can influence without direct authority and run cross-functional meetings.
• Change management & adoption: experience driving adoption (training plans, comms, playbooks).
• Customer empathy: deep understanding of frontline workflows and customer expectations.

ทักษะ:

Problem Solving

ประเภทงาน:

งานประจำ

• Being a team key person to take responsibility for internal product issues and review new features related, solve internal issues, and coordinate with stakeholders.
• Acted as a contact point between the operation excellent team and the day-to-day operation team to drive improvement project and being a project executor.
• Analyze, monitor, and drive improvement projects to ensure all projects run smoothly.
• Analyze gathered information to form an action plan, simplify and break down activities into granular levels before execute.
• Managed operations and collaborated with multiple teams, including internal team, operation excellent, product, and other operational functions, to help the organization achieve its business objective.
• Requirements: Bachelor's degree in Business Administration, Logistic, Supply Chain or related field. (Fresh Graduate is welcome.).
• Availability to work in the office 5 days a week and 1 day from home.
• Proven experience in managing subcontractors to ensure efficient coordination and timely task completion.
• Strong analytical, logical thinking and problem solving skills.
• Ability to coordinate effectively with cross-functional teams.

ทักษะ:

Research

ประเภทงาน:

งานประจำ

• Research and provide solutions, methodologies, strategies, or change initiatives for improving the operational process both in terms of increasing efficiency, minimizing operation risk, and ensure the procedure will meet the desire service level agreement (SLA).
• Responsible for success of the actual implementation of those improvement opportunities.
• Establish and maintain a smooth communication and interaction between the project te ...
• Establish the problem timeline and ensure that the project is completed in a timely manner.
• Ensure that the team documents all the works. Any additional tasks or project that may be assigned.
• Qualification We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

ทักษะ:

Risk Management, English

ประเภทงาน:

งานประจำ

• Conduct detailed discussions with key stakeholders (e.g., compliance team, risk management, policy owners, and IT) to understand current practices, pain points, and business objectives related to policy and compliance management module of GRC solution.
• Facilitate workshops to gather, analyze, and document business requirements across multiple entities for policy and compliance management module of GRC solution.
• Translate business requirements into functional specifications, process flows, and configuration documentation.
• Work closely with system developers to ensure the solution aligns with business objectives and regulatory requirements.
• Collaborate with technical teams to design and validate workflows, user interfaces, approval processes, policy lifecycle stages, control mapping, exception handling, and compliance assessments in the Archer platform.
• Define and validate master data related to policies, regulations, standards, control requirements, and business entities in order to ensure consistency and alignment across entities for group-level visibility.
• Coordinate with configuration team to ensure correct implementation of business logic.
• Develop and execute test scenarios, test scripts, and perform user acceptance testing (UAT) to validate system functionalities and compliance with requirements.
• Work with compliance teams to integrate regulatory content, map relevant obligations, and set up periodic review schedules and attestation workflows.
• Provide training content and conduct knowledge transfer sessions for end users.
• Monitor project deliverables, timelines, risks, and dependencies, and provide regular updates to project leadership, flagging any potential issues or deviations from the plan.
• Your role as a leader At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
• Qualifications:Bachelor s or Master s degree in Business, Information Systems, Risk Management, or related fields.
• 5-10 years of experience in GRC system implementation, compliance management, or risk consulting.
• Strong understanding of policy governance, compliance frameworks, and regulatory requirements, especially in financial services.
• Prior experience with RSA Archer or GRC Platform, particularly the Policy and Compliance Management module, is strongly preferred.
• Proven ability to lead workshops, manage stakeholders, and deliver detailed business requirements.
• Excellent analytical, documentation, and communication skills in both English and Thai.
• Ability to work in a dynamic, cross-functional, and fast-paced project environment.
• Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm s business contact number or business email address.Requisition ID: 111837In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ทักษะ:

Electronics, Excel, SQL, English

ประเภทงาน:

งานประจำ

• Craft quarterly business strategies to achieve category and platform OKRs.
• Translate business strategies into actionable plans, including budget allocation and timeline management.
• Conduct business and trend analysis to uncover opportunities, identify risks, and improve category performance.
• Own and manage projects independently, from ideation to delivery, ensuring clear communication and alignment across stakeholders.
• Build, maintain, and optimize reporting and monitoring templates to track progress, surface insights, and support data-driven decisions.
• Think creatively and challenge the status quo to introduce new ideas that improve workflows, efficiency, or results.
• Provide ad-hoc reporting and insights to support ongoing projects and decision-making.
• Minimum Qualifications:Minimum Bachelor's Degree or above.
• 2 years+ of experience in e-commerce platform, consulting firm or technology industry related.
• Fluent in English and Thai.
• Strong analytical, logical, and problem-solving skills.
• Advanced proficiency in Excel.
• Good communication short sharp and concise.
• Familiar with SQL, dashboards, and Python for data analysis and reporting.
• Preferred Qualifications:Big picture thinking, structured, organized, and experienced in managing projects in different scales (planning, root cause identification, risk mitigation, and process optimization).
• Adaptable, fast learner, highly motivated, and versatile player with some exposure in ops and commercial.
• Business-oriented mindset with a proactive, "can-do" attitude and willingness to take ownership.
• Experience in e-commerce platforms or technology companies is a plus.
• Comfortable working across both technical and business teams to drive actionable insights.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ทักษะ:

Problem Solving, Research, Data Analysis

ประเภทงาน:

งานประจำ

• Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work - specifically in the areas of cost optimizations and/or reductions.
• Participate in team problem solving efforts and offer ideas to solve client issues.
• Conduct relevant research, data analysis, and create reports.
• Maintain responsibility for completion and accuracy of work products.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations service delivery.
• Assist in proposal development, as requested.
• Actively expand consulting skills and professional development through training courses, mentoring, and daily interaction with clients.
• Your role as a leader At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Senior Consultant across our Firm are expected to:Establish a strong leadership brand by inspiring others through passion, integrity, and appreciation.
• Create opportunities to drive impact by leveraging each person s strengths to build high performing teams.
• Apply deep knowledge of trends and activity to drive continuous improvement and build lasting relationships across a diverse network.
• Translate and communicate broader strategy into a convincing team vision and goals, in order to align the team and sets priorities to achieve objectives.
• Actively contribute to building the talent pipeline by championing a talent experience that attracts, develops and retains top talent and high performing teams.
• Requirements You are someone with:Tertiary qualification in a business, or finance discipline with a well ranked institution and/or currently enrolled in a MBA program.
• Min. 8 - 10 years and above of professional experience in a transformation or consulting role.
• With good experience leading business model design and implementation in areas of financial modelling, Operational Excellence (Opex), productivity and efficiency programs, etc.
• Experience with budgetary responsibilities related to projects or resources.
• Exceptional interpersonal, team-building, and communication skills, with demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience.
• Ability to build consensus and foster change in ambiguous settings.
• Commitment to professional excellence, as well as personal and professional growth.
• Drive, tenacity, client focused and results oriented.
• Ability to build consensus and foster change in ambiguous settings.
• Commitment to personal and professional growth.
• Sense of responsibility to self, team, and client.
• Proven experience effectively prioritising workload to meet deadlines and work objectives.
• Drive, tenacity, client focused and results oriented.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Due to volume of applications, we regret only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website
• Requisition ID: 111389In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประเภทงาน:

งานประจำ

• สรรหาและคัดเลือก.
• จัดทำเงินเดือน,.
• ประกันสังคม.
• ปฐมนิเทศ.
• และงานอื่นๆที่ได้รับมอบหมาย.
• อายุ 21 - 28 ปี.
• วุฒิปริญญาตรีขึ้นไป สาขาการบริหารงานบุคคล หรือสาขาอื่นที่เกี่ยวข้อง.
• มีประสบการณ์ทางด้านงานบุคคลอย่างน้อย 2-10 ปี.
• สามารถใช้คอมพิวเตอร์ได้ MS Office และระบบ HRIS.
• มีมนุษยสัมพันธ์ดี.
• มีทัศนะคติที่ดี.
• มีความอดทน,มุ่งมั่นตั้งใจ และ รับผิดชอบสูง.
• สามารถทำงานได้ทั้งในและนอกสถานที่.
• มีความรู้กฎหมายแรงงานจะพิจารณาเป็นพิเศษ.
• ประกันสุขภาพ.
• ประกันสังคม.
• กองทุนสำรองเลี้ยงชีพ.
• เยี่ยมไข้ เยี่ยมคลอด.
• ของขวัญวันเกิดพนักงาน.
• ตรวจสุขภาพประจำปี.
• เงินช่วยเหลืองานมงคลสมรส.
• เงินช่วยเหลืองานศพ.
• การฝึกอบรมและพัฒนาพนักงาน.
• ค่าตอบแทนพิเศษ.
• โบนัสตามผลงาน / ผลประกอบการ.

ทักษะ:

Express

ประเภทงาน:

งานประจำ

• Report Creation: Prepare and compile summary reports for management, presenting key workforce data insights in a clear and concise manner.
• Data Support: Assist in gathering, cleaning, and organizing data to support accurate reporting and dashboard updates.
• Documentation and Coordination: Maintain data-related documentation and coordinate with the data analyst to ensure timely and accurate reporting for decision-making.
• Requirements: Bachelor s degree in Business, Data analytics, Operations Management, or a related field.
• Fresh grad are welcome.
• Proficiency in creating professional summary reports using Google Sheets & Slides.
• Strong ability to ensure data accuracy and present findings clearly and effectively.
• Capable of managing multiple tasks, tracking data updates, and adhering to tight deadlines.
• Ability to convey data insights effectively to management and collaborate with the data analyst.

ทักษะ:

Data Analysis, Backbone, eCommerce, English

ประเภทงาน:

งานประจำ

• Lead strategic projects to launch new platform operation strategies (assortment, platform, buyer) in the market, and deliver business impact in GMV growth, profitability improvement and platform efficiency.
• Take ownership of the project outcome, collaborate with teams cross-countries, cross-functions, cross-product domains to pilot projects and identify further improvement in next market launch.
• Conduct data analysis and competitor benchmarking, take a hypothesis-driven approach ...
• Growth opportunity to act as an interim functional lead in a country when business needs it, with a path to move to specific business function in regional or countries.
• Partner with regional product & tech teams across domains to create scalable processes with technology as backbone.
• Minimum Qualifications:Past working experience in Internet tech startup market launcher, eCommerce platform strategy & operation, management consulting, corporate business strategy, investment banking and venture capital.
• Extensive strategy project experiences where the candidate researches and analyzes issues, devices solutions and implements measures that drive business results.
• An adventurer by heart, with startup spirit and co-founder mentality. Have an entrepreneurial mindset with a keen interest in a start-ups and technology displayed through deep knowledge and previous new business / venture / strategy building experience. Structured thinking, hypothesis driven. Have a high degree of comfort with numbers and the capability to draw decisions based on both intuition and data.
• A versatile learner with the ability to thrive in ambiguous situations. A resourceful problem solver, able to work effectively in an independent, structured and goal-oriented manner.
• Outstanding communication skill both verbally and in written to articulate a business strategy and resource requirement, and strong listening skills, outstanding degree from a top university with proven track record. Studied or worked in a global culture environment before, willing to be based out of a Southeast Asian country for a period of time or travel within Southeast Asia on a regular basis.
• Proficiency in English and Thai is required.
• Candidate with familiarity in SQL skill is a plus.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ทักษะ:

Automation, Data Analysis, SQL, English

ประเภทงาน:

งานประจำ

• Own and manage end-to-end operations for both payment and card services, ensuring smooth execution, timely issue resolution, and service quality.
• Oversee key operational processes, including card issuance, delivery, activation, reissuance, transaction monitoring, and user issue resolution.
• Monitor system-wide abnormalities across modules and platforms; coordinate with tech teams, vendors, and external partners to resolve issues effectively.
• Proactively identify gaps and inefficiencies, and drive initiative improvements with an entrepreneurial mindset and strong ownership.
• Apply analytical techniques to uncover operational risks and bottlenecks, and turn complex data into actionable insights to support strategic decisions.
• Build and maintain automation tools, dashboards, and reports to enhance monitoring and reduce manual workload.
• Maintain SOPs and escalation workflows, while aligning with internal teams on SLAs and cross-functional procedures.
• Lead continuous improvement initiatives to scale operations effectively and support business growth.
• Requirements:Bachelor s or Master s degree in Engineering, BBA, or any related field.
• Effective in fast-paced, complex environments with strong problem-solving, leadership, and analytical skills. Detail-oriented, organized, and a strong team player.
• Customer-oriented, open-minded, eager to learn, have good interpersonal skills, communication skills and good command of English.
• Flexible with working hours to handle issues that may arise at unusual times.
• Proficient in data handling and organization, especially with MS Excel or Google Sheets.
• Ability to solve complex problems using data analysis; experience with SQL and coding (e.g., Google Apps Script, JavaScript, Python) is a plus.
• Has passion for the FinTech industry.

ทักษะ:

Analytical Thinking, eCommerce, Finance

ประเภทงาน:

งานประจำ

• Opportunity to lead and contribute to high-impact projects.
• Robust training program designed to support each rotation.
• Mentors and managers across each rotation.
• Competitive salary and benefits.
• Inclusive and diverse work environment.
• Pathway for career growth and leadership development.
• Selection Process:Online Assessment - Test your logical thinking and data interpretation skills.
• HR Team Screening - Chat with our Talent Acquisition and HRBP team.
• Case Assessments - Tackle real-world business scenarios to demonstrate your analytical thinking and business acumen in the eCommerce landscape.
• Business Leaders Interview - a chat with the Country Leader to discuss your motivations and demonstrate your problem-solving approach.
• Application TimelineOnline Application**: By 30 November 2025.
• Online Assessment: September to December 2025.
• Interviews & Case Assessments: September to December 2025.
• Offer: October to December 2025.
• Onboarding & Start: July 2026.
• This timeline serves as a general guide. This job posting will stay open until all roles are filled, which may be before or after the stated application window. Applicants are encouraged to apply early and indicate their earliest available start date in their resume
• Minimum QualificationsFinal year students and recent graduates from MBA, other Master's programs, or a Bachelor's degree in a technology-related field, with prior professional experience.
• Demonstrated intellectual curiosity and a strong capacity for rapid learning.
• Clear and effective communication skills.
• Preferred QualificationsExposure to Business Analytics, Data Analytics, Data Science, Information Systems, Information Technology, Finance, Accounting, Economics, or related business/technology disciplines.
• Prior internship experience in e-commerce or management consulting.
• By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy
• If you have any questions, please reach out to us at [email protected].
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ทักษะ:

Electronics, eCommerce, Business Development, English

ประเภทงาน:

งานประจำ

• Craft quarterly business strategies to achieve category and platform OKRs.
• Translate business strategies into actionable plans, including budget allocation and timeline management.
• Conduct business and trend analysis to uncover opportunities, identify risks, and improve category performance.
• Own and manage projects independently, from ideation to delivery, ensuring clear communication and alignment across stakeholders.
• Build, maintain, and optimize reporting and monitoring templates to track progress, surface insights, and support data-driven decisions.
• Think creatively and challenge the status quo to introduce new ideas that improve workflows, efficiency, or results.
• Provide ad-hoc reporting and insights to support ongoing projects and decision-making.
• Minimum Qualifications:Minimum Bachelor's Degree or above.
• Fluent in English and Thai.
• 2 years+ of experience in ecommerce platform, consulting firm or working in a business development team related.
• Strong Excel Skills.
• Strong analytic, logical and problem solving skills.
• Good communication short sharp and concise.
• Familiar with SQL, dashboard.
• Preferred Qualifications:Big picture thinking, structured, organized, and experienced in managing projects in different scales (planning, root cause identification, risk mitigation, and process optimization).
• Adaptable, fast learner, highly motivated, and versatile player with some exposure in ops and commercial.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ทักษะ:

Project Management, Finance, English

ประเภทงาน:

งานประจำ

• Develop plans to implement strategy and analyze business proposals.
• Conduct competitor analysis and benchmark technology and services, including the latest trends in branch design and digitalization at a world-class level, to provide recommendations on channel transformation.
• Organize and lead projects using design thinking, agile methodologies, and project management tools to ensure the successful implementation of business strategies and realization of intended impacts.
• Develop project proposals with comprehensive and meaningful information, including key benefits and metrics such as cost-benefit analysis, project scope, and timeline.
• Conduct concept testing and validate designs and outcomes to drive a broad range of business improvement initiatives.
• Manage projects within scope and budget to deliver prototypes within the designated timeline.
• Provide a framework for the rollout team to build internal and external customer awareness of new technologies, services, and platforms while ensuring increased adoption through effective communication, procedural guidelines, and workflows to support successful project launches.
• Qualifications Bachelor's or Master's degree in Business Administration, Economics, Finance, Engineering, or a related field.
• 3-10 years of experience in Strategic Planning, Business Management, Process Improvement, Project Management, or related areas.
• Proven experience as a Strategic Planner or Business Consultant.
• Proven experience in Branch Operations, Process Design, Change Management, and procedures.
• Proficiency in written and spoken English.
• Excellent presentation and communication skills.
• Strong strategic thinking, analytical, and problem-solving skills.
• Service-minded, persistent, and self-motivated.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

ทักษะ:

Tableau, Power BI, Excel

ประเภทงาน:

งานประจำ

• Leads and improves analytical programs and presents the results.
• Analyzes the variable granular data of the business and regularly uses advanced models to deliver business insights across diverse business domains.
• Answers and anticipates critical business questions and opportunities and delivers insights to the business in ways that make significant impact.
• Demonstrates use of data visualization (Tableau, Power BI, Excel), and analytic tools (Python, R, SQL, KNIME/Alteryx) to grasp the business insights from mountains of data.
• Collaborates with multifunctional teams (Operations, Initiatives, and IT etc.) to improve key business priorities based on data-driven insights.
• Lead the roll-out and development of digital solution per business needs.

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• This role will build a Customer Experience strategy that leverages new sources of expertise and best practices to create the framework and standards that lead to customer experiences that surpass expectations, create differentiation, and drive loyalty and revenues while also reducing operating costs. This role will be responsible for guiding and influencing leadership team, customer-facing, operational business teams in designing and implementing a cross-functional and multi-channel target customer experience for FWD.
• Key Responsibilities Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that captures the voice of the customer from key touch-points, employees and social media in continually elevating and refining customer experience objectives and strategies.
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

ประเภทงาน:

งานประจำ

• Oversee the planning and implementation of transformation initiatives and processes.
• Coordinate all aspects of a diverse, multi-disciplinary transformation project which may involve multiple functions and / or departments within AIA.
• Manage the change process.
• Coordinate staff to resolve project issues.
• Responsible for other relating tasks as assigned to align with business policy and build long term business growth.
• Explore opportunity to improve work flow and build healthy environment.
• Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
• In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link
• https://www.aia.co.th/th/about-aia/privacy/candidate Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ทักษะ:

Excel

ประเภทงาน:

งานประจำ

• รับงานเล่มรายงานประเมินราคาหลักประกันจากหน่วยงานภายในและบริษัทประเมินภายนอกธนาคาร จากระบบงานประเมินราคาทรัพย์สิน (SVAF) และดำเนินการพิจารณาเล่มรายงานประเมินราคาและเอกสารประกอบเล่มรายงาน เพื่อให้เป็นไปตามกฎเกณฑ์และระเบียบต่างๆ ของธนาคารและเป็นตามมาตรฐานการประเมินราคา รวมถึงสามารถระบุข้อมูลที่ไม่ถูกต้องและแจ้งหน่วยงานที่เกี่ยวข้อง กรณีที่รายงานประเมินไม่ครบถ้วนหรือมีข้อมูลที่ไม่ถูกต้องดังกล่าว.
• เมื่อพิจารณาแล้วลงนามอนุมัติเล่มรายงานประเมินดังกล่าว ผ่านระบบงานประเมินราคาทรัพย์สิน (SVAF).
• คุณสมบัติ: วุฒิการศึกษาระดับปริญญาตรีขึ้นไป สาขาวิศวกรรมเครื่องกล, วิศวกรรมโยธา, สถาปัตยกรรม, การประเมินราคาทรัพย์สิน, การจัดการธุรกิจอสังหาริมทรัพย์, การเงิน หรือสาขาอื่นๆ ที่เกี่ยวข้อง.
• ต้องมีใบอนุญาตผู้ประเมินราคาระดับชั้นสามัญขึ้นไป และมีความรู้ด้านสินเชื่อต่างๆ ของธนาคาร.
• หากมีประสบการณ์ด้านการประเมินราคาทรัพย์สินตามมาตรฐานและจรรยาบรรณผู้ประเมินฯ จะได้รับการพิจารณาเป็นพิเศษ.
• สามารถใช้โปรแกรม Microsoft 365 เช่น Word, Excel, PowerPoint ได้ดี รวมถึงมีทักษะในการนำเสนองานและการสื่อสารที่ดี.
• มีทักษะทางด้านภาษาอังกฤษ ทั้งการฟัง พูด อ่าน เขียน.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

ทักษะ:

Microsoft Office, Social media, English

ประเภทงาน:

งานประจำ

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time.
• Become and remain knowledgeable about social media products and community standards.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Review the reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.

ทักษะ:

SAP, Negotiation

ประเภทงาน:

งานประจำ

• Lead a team of SAP consultants, providing guidance, direction, and support to ensure project success.
• Manage the allocation of team resources to meet project timelines and deliverables.
• Execute go-to-market strategies and present business opportunities to prospective clients.
• Conduct regular team meetings to monitor progress, address challenges, and facilitate collaboration.
• Mentor and coach team members, fostering a culture of continuous learning and professional development.
• Collaborate with project stakeholders to define scope, set project goals, and establish success criteria.
• Oversee the design, customization, configuration, and implementation of SAP solutions to meet client needs.
• Ensure the quality of deliverables and adherence to EY's methodologies and standards.
• Provide thought leadership in SAP practices, actively contributing to EY's knowledge base.
• Evaluate team performance, providing feedback and implementing strategies to improve productivity and efficiency.
• Assist in recruitment, onboarding, and training of new SAP consultants.
• To qualify for the role, you must have.
• Thai nationality.
• Bachelor's or master's degree in Information Technology, Computer Science, Business, or a related field.
• Proven experience in leading SAP consulting, implementation, or support teams.
• In-depth knowledge of SAP modules and the ability to guide others in the technical aspects of the solutions.
• Strong leadership and people management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple priorities and adapt to changing environments.
• Willingness to travel as required by client engagements.

ทักษะ:

Express, SQL, Excel, English

ประเภทงาน:

งานประจำ

• Analyze internal and external data (generally with SQL, Excel, Python).
• Apply structured framework to estimate hard-to-find information and deliver original insights.
• Improve existing estimation and forecast solutions by scrutinizing current assumptions, identifying how our understanding would change if assumptions change, and quantifying these uncertainty (i.e. sensitivity analysis).
• Translate complex data analysis into accessible business-focused reports and recommendations.
• Present results to management on a regular basis.
• Serving as in-house consultant for data-driven solutions.
• Collaborate with stakeholders to build analytics capabilities.
• Maintain data pipelines, dashboards and automations.
• Requirements: Bachelor degree or higher in a relevant field of study.
• Experience working with one or more languages for querying and analysis (e.g. SQL, Python). SQL is minimum required.
• Experience developing automation scripts in Python with Linux environment.
• Strong analytical skills and must be comfortable with analysis of quantitative data.
• Good structural thinker.
• Experience working with multiple stakeholders across various divisions.
• Satisfactory understanding in English.
• Self-driven with willingness to learn and improve.
• Strong sense of responsibility and ability to work in a fast-paced and growth changing environment.
• Experience working with unstructured data is not necessary but is a plus.