เงื่อนไขการค้นหา

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Fashion Design, Product Design, Creativity, English

ประเภทงาน:

งานประจำ

• Maintain accurate and up-to-date product data, including Cost Sheets, SKU creation, and
• barcode generation..
• Prepare Product Brief presentations and ensure clear alignment with design, production,
• marketing, and sales teams..
• Coordinate with factories and seamstresses on production progress, including preparing job
• orders/contracts and managing material orders..
• Monitor internal and external production schedules, ensuring timelines and product quality are
• met..
• Prepare necessary pre-launch documentation such as Delivery Notes (DN) and QC forms, and
• support quality assurance activities as needed..
• Provide product information to marketing teams for campaigns, photo shoots, and launch
• preparation..
• Conduct demand forecasting, gather demand inputs from internal teams, and analyze customer
• insights to support planning..
• Prepare product forecasts and re-order requests based on market data, demand trends, and
• inventory needs..
• Review stock levels with warehouse teams to support re-order decisions and avoid stockouts or
• overstock situations..
• Conduct basic sales and product performance analysis to support ongoing merchandising
• decisions..
• Perform competitor product reviews to support pricing, feature improvements, and market
• positioning..
• Support sales teams with product information when issue resolution is required..
• Handle administrative responsibilities including PR submissions (TR Cloud & Excel), payment
• requests, bill compilation, and purchasing plans..
• Coordinate approval workflows and follow up with accounting to ensure timely processing of
• purchasing and payment activities..
• 3-5 years of experience in Merchandising, Product Development, Production Coordination, or
• related roles..
• Strong understanding of product development processes, materials, costing, and supplier
• coordination..
• Proficient in Microsoft Excel (e.g., VLOOKUP, Pivot Table) and comfortable working with product data..
• Excellent communication and coordination skills; able to work effectively with cross-functional
• teams..
• Ability to communicate in English (both written and verbal) for coordination with suppliers and
• internal teams..
• Detail-oriented, organized, and able to manage multiple tasks and timelines simultaneously..
• Ability to work in a fast-paced environment and adapt to shifting priorities..
• Experience working with factories/ brands or garment/apparel manufacturing..
• Ability to communicate in Chinese (Mandarin) for coordination with suppliers is a strong plus..

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Thai

ประเภทงาน:

งานประจำ

• Consult & Advise Clients - Guide clients through fabric choices, style options, and fit preferences to create their perfect garments.
• Take & Process Orders - Capture detailed measurements, specifications, and timelines while ensuring accuracy throughout the process.
• Manage Client Relationships - Build lasting connections by understanding each client's unique style and needs across multiple visits.
• Support Marketing Efforts - Help create content and manage social media presence.
• Coordinate Operations - Liaise between clients and our master tailors, ensuring smooth communication and project flow.
• Good English communication skills.
• Detail-oriented with strong organizational skills.
• Interest in fashion, luxury goods and ready to learn & grow.
• Work in our gorgeous atelier, be part of continuing a proud tailoring tradition, and help shape how we connect with discerning local and global clients who value true craftsmanship. Learn a lot of managing a very fast growing fashion business.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Problem Solving, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Fluent in both English and Chinese (for CN-EN Call Center).
• Proficient in navigating multiple computer systems while actively lisgtening, engaging in conservation, and accurately updating customer information.
• Strong interpersonal and problem-solving skills with the ability to handle diverse customer types and provide effective solutions.
• Excellent communication skills with a service-minded attitude and professional appearance.
• Highly adaptable, responsible, and able to work effectively under pressure in a fast-paced environment.
• Flexible working on varied schedules, including weekends or overtime, besed on business requiments.
• Computers are literate and familar with CRM or customer service management systems.
• All applicant must successfully pass a background check.
• Knowledge, Skills, and Competencies Required.
• Good command of English communication skills in speaking, reading, and writing.
• Strong negoriation skills.
• Problems-solving ability with sound judgment and decisiveness.
• Emotional control and the ability to remain calm under pressure.
• Service-minded attitude with a strong sense of responsibility.
• Excellent interpersonal and teamwork skills.
• Other qualifications as may be specified by Thailand Privilege Card Co., Ltd. for the positions.

ทักษะ:

Automation, Risk Management, Problem Solving

ประเภทงาน:

งานประจำ

• Customer Insights & Resolution: synthesize quantitative and qualitative data (CSAT, NPS, ticket trends, root-cause analyses) to identify systemic issues and track resolution progress.
• Premium CS: design and implement workflows, SLAs, tooling, and reporting specific to premium customer segments; coordinate escalation paths and concierge services.
• Projects: end-to-end management of CS projects (process, tooling, templates, KB, automation pilots), including scoping, stakeholder alignment, delivery, and post-implem ...
• Requirements: Project management: strong experience with project planning, Agile/sprint approaches, risk management, and stakeholder management.
• Data-driven problem solving: competent with data analysis and translating insights into action.
• Process design: experience mapping workflows, defining SLAs, and implementing operational changes.
• Communication & influence: excellent written and verbal communication; can influence without direct authority and run cross-functional meetings.
• Change management & adoption: experience driving adoption (training plans, comms, playbooks).
• Customer empathy: deep understanding of frontline workflows and customer expectations.

ทักษะ:

Purchasing, Teamwork

ประเภทงาน:

งานประจำ

• The Residences Assistant Manager - A La Carte Services is responsible for managing and coordinating all requests for A La Carte Services from Residence Owners and Tenants.
• This role ensures that service schedules are well-organized and aligned with both the specific requirements of residents and the availability of the Housekeeping and Engineering teams.
• The Assistant Manager also plays a key role in achieving the budgeted A La Carte Ser ...
• Act as the central point of contact between Residences, Housekeeping, Purchasing and Engineering teams regarding A La Carte Service requests (cleaning, purchasing, maintenance, and repair).
• Create and manage service schedules that balance residents needs with the operational capacity of the service teams.
• Allocate tasks effectively to ensure optimal use of resources (e.g., scheduling two residences per day for air-conditioning cleaning or housekeeping services).
• Monitor and adjust schedules to ensure timely delivery of services and a high level of resident satisfaction.
• Track service performance and coordinate follow-ups with relevant teams to ensure quality standards.
• Collaborate with the Hotel Manager to i dentify opportu nities to improve efficiency and maximize monthly revenue from A La Carte Services.
• Maintain accurate service records, including schedules, completed work, and pending requests.
• Provide clear communication to residents regarding service appointments, timelines, and preparation requirements.
• Previous experience in service coordination, scheduling, or operations support, preferably in hospitality or residential services.
• Strong organizational and time management skills with the ability to prioritize multiple requests.
• Excellent communication and interpersonal skills to liaise with both residents and internal teams.
• Proficiency in scheduling tools, spreadsheets, or property management systems.
• Detail-oriented, with a problem-solving mindset and ability to adapt to changes.
• Strong commitment to guest service excellence and teamwork..
• What You Will Bring.
• Candidates with a passion for excellence, expertise in Sales or Marketing are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multitask.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

ประเภทงาน:

งานประจำ

Job Description Client Support We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

ประเภทงาน:

งานประจำ

• Develop, implement, and oversee guest satisfaction and loyalty programs.
• Represent management to guests, building trust and intervening at key moments of the customer journey.
• Drive innovation and continuous improvement to ensure memorable guest experiences.
• Monitor customer feedback, anticipate needs, and implement corrective action plans.
• Coordinate with operational services to guarantee smooth guest stays.
• Lead daily team briefings and interact positively with other departments.
• Qualifications Strong communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Knowledge of hotel operations and PMS systems.
• Leadership and team management experience.
• Fluency in multiple languages is a plus.
• Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.

ประสบการณ์:

5 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Minimum 5 years of progressive leadership experience in Rooms Division, preferably at EAM-Rooms or Director of Rooms level.
• Proven experience managing large teams and delivering strong guest satisfaction results.
• Strong analytical, communication, and leadership skills.
• Ability to lead multi-functional teams and drive cross-departmental initiatives.

ทักษะ:

Energetic, Work Well Under Pressure, English

ประเภทงาน:

งานประจำ

• Answer all incoming calls in a friendly, energetic, and efficient manner.
• Obtain the necessary information from guests to input reservations.
• Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
• Providing solutions and recommendations.
• Offering a personalized and customized reservations experience.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
• E mails handling for Reservations and Customer service activities.
• Other related duties could be assigned as needed.
• คุณสมบัติThe ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
• Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is necessary.
• Effective in following and achieving department sales goals.
• Computer literate in Microsoft Window applications required.
• Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Flexible working hours.
• ข้อมูลเพิ่มเติมOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Social media, Social Media Management, Quality Assurance

ประเภทงาน:

งานประจำ

• Supervise daily handling of customer complaints, inquiries, and problem cases.
• Ensure timely and effective resolution in line with service level agreements (SLAs).
• Analyze recurring issues and work with relevant teams to reduce case volumes.
• Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels.
• Coordinate with operations and ground teams to resolve escalated delivery issues quickly.
• Maintain close monitoring and reporting of high-priority cases to leadership.
• Work closely with SPX operations, customer service, and logistics teams to improve end-to-end service experience.
• Liaise with tech or product teams for system improvements or tools needed for case resolution.
• Track KPIs such as resolution time, CSAT (Customer Satisfaction Score), and all of OKRs areas.
• Use data to find root causes and develop action plans to improve performance and reduce case backlogs.
• Lead and mentor a team of agents or specialists managing case and SWAT activities.
• Conduct regular training, performance evaluations, and process updates.
• Identify customer pain points and suggest enhancements to services or processes.
• Proactively work on initiatives to reduce customer effort and increase satisfaction.
• Requirements Bachelor s degree in Business, Communications, or a related field.
• 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
• Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
• Strong understanding of all mile delivery and logistics processes.
• Ability to interpret KPIs like CSAT and delivery SLA metrics.
• Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
• Conflict resolution and escalation management abilities.
• Capable of leading a SWAT team and making quick decisions under pressure.
• Proactive mindset for root cause analysis and implementing improvements.
• Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
• Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
• Knowledge of e-commerce or logistics industries is a plus.
• Familiarity with quality assurance practices and performance monitoring is a plus.

ประเภทงาน:

งานประจำ

• Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
• Four Seasons Hotel and Private Residences Bangkok are located along the Chao Phraya River, one of the world s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences. Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.
• At Four Seasons we consider life and work to be richer when we truly connect with the
• people and the environment around us.
• Our family members are masters at their crafts - a gardener can become an artist, a manager a
• conductor, a chef an inventor. We look for Peoples who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
• About Four Seasons Hotel and Private Residences Bangkok Chao Phraya.
• Located along the Chao Phraya River, one of the world s most famous urban waterways, Four
• Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new
• riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as
• well as a 73storey tower with 366 private residences.
• Spanning 9 acres with lush courtyards, exceptional river views, and complemented with
• convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok
• Chao Phraya will offer an atmospheric urban resort experience for both international and regional
• travelers.
• About Four Seasons
• Founded in 1960, Four Seasons continues to define the future of luxury hospitality with
• extraordinary imagination, unwavering commitment to the highest standards of quality, and the
• most genuine and customized service. Currently operating 109 hotels and private residences in
• major city centers and resort destination in 43 countries, and with more than 60 projects in
• development, Four Seasons consistently ranks among the world s best hotels and most
• prestigious brands in reader polls, traveler reviews and industry awards.
• As the leader in branded residences since 1982, Four Seasons currently operate 38 residential
• properties around the world and 80% of the projects in our pipeline contain a residential
• component.
• Position: Reservation Agent
• The Four Seasons Hotel Bangkok at Chao Phraya River is looking for a Reservation Agent in charge of Reservations Agents sell the resort and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.
• What You Will Bring
• Candidates with a passion for excellence, expertise in Guest Services are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
• Previous pre-opening experience is a plus
• Candidate should hold valid work authorization for Thailand.
• Join Our Team
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you
• Be part of a cohesive team with opportunities to learn, grow and develop
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence.

ทักษะ:

Compliance, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Oversee and manage all Return & Refund (R&R) cases for both buyers and sellers, ensuring timely and accurate resolution in accordance with company policies.
• Provide expert guidance and decision-making support to agents when handling complex, sensitive, or high-impact cases.
• Monitor and manage agent performance based on defined KPIs, including productivity, quality, turnaround time, and customer satisfaction.
• Conduct regular coaching, feedback, and performance improvement sessions to enhance agent skills in case handling, communication, and policy knowledge.
• Escalate critical or exceptional cases to relevant stakeholders or upper management when necessary.
• Coordinate cross-functionally with Operations, Quality, Policy, and Product teams to ensure alignment and continuous improvement of processes.
• Analyze case trends and operational insights to identify root causes and recommend process or policy enhancements.
• Ensure compliance with internal guidelines and maintain consistent decision-making across the team.
• Previous experience in customer service, call centers, case management or related experience in a similar role.
• Good communication skills - reading, speaking, and writing (Thai &English).
• Strong critical and logical thinking skills.
• Ability to work in shifts (5 days per week).

ทักษะ:

Bahasa Indonesia, English

ประเภทงาน:

งานประจำ

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

ประเภทงาน:

งานประจำ

• จบการศึกษา &#3617.6 / ปว&#3594. / ปว&#3626. / ปริญญาตรี หมายเหตุ: สำหรับผู้สำเร็จการศึกษาจากคณะครุศาสตร์ นิติศาสตร์ พยาบาลศาสตร์ ออกแบบผลิตภัณฑ์หรือเครื่องประดับ ต้องมีประสบการณ์งานด้าน Chat/Email Agent อย่างน้อย 1 ปี.
• มีประสบการณ์งานบริการลูกค้า (Customer Service) จะได้รับการพิจารณาเป็นพิเศษ.
• มีทัศนคติที่ดี รักงานบริการ มีไหวพริบในการแก้ไขปัญหาเฉพาะหน้า และสามารถทำงานภายใต้แรงกดดันได้ดี.
• มีทักษะการพิมพ์และการใช้แป้นคีย์บอร์ดได้อย่างคล่องแคล่ว (ความเร็วในการพิมพ์ไม่น้อยกว่า 30 คำ/นาที).
• มีความละเอียดรอบคอบในการจัดการข้อมูล และสนใจเรียนรู้เทคโนโลยีใหม่ ๆ.
• มีทักษะการใช้ภาษาไทยที่ดี ทั้งด้านการสื่อสาร การเลือกใช้ถ้อยคำ และการใช้ภาษาอย่างเหมาะสม.
• ให้ข้อมูลและให้บริการแก่ผู้ซื้อและผู้ขายผ่านช่องทางแชทและอีเมล พร้อมจัดการงานค้าง (backlog) อย่างมีประสิทธิภาพ.
• บันทึกข้อมูลการให้บริการในระบบ และประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อการดำเนินงานที่ราบรื่น.
• สร้างและรักษาความสัมพันธ์อันดีกับผู้ซื้อและผู้ขาย เพื่อเสริมสร้างความพึงพอใจต่อสินค้าและบริการของบริษัทฯ.
• ปฏิบัติงานตามมาตรฐานตัวชี้วัด (KPIs) ที่บริษัทฯ กำหนดได้อย่างมีประสิทธิภาพ.

ทักษะ:

Microsoft Office, Social media, English

ประเภทงาน:

งานประจำ

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time.
• Become and remain knowledgeable about social media products and community standards.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Review the reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Mandarin, English

ประเภทงาน:

งานประจำ

• Bachelor's degree holder is required.
• Minimum 2 years of working experience is a Must.
• Fluent in Taiwanese Mandarin (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, call center, or similar roles preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computer systems and CRM tools is a plus.
• Key Responsibilities: Respond promptly and professionally to customer inquiries via email and live chat.
• Conduct outbound calls to follow up on customer issues, provide information, or gather feedback.
• Identify customer needs and offer appropriate solutions or alternatives.
• Maintain accurate records of interactions and transactions in the system.
• Escalate complex issues to the appropriate departments when necessary.
• Meet performance targets related to response time, customer satisfaction, and quality metrics.
• Contribute to continuous improvement by providing customer feedback and suggestions.

ประสบการณ์:

2 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Manages the Guest Services team, interviews, trains and schedules the staff (Roster). Conducts Performance Evaluations and disciplines staff when needed.
• Coordinates and liaises with various departments to ensure the hotel provides highest level guest experiences.
• Prepares management reports.
• Personally, inspects VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience.
• Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess.
• Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information.
• Maintains high visibility in the lobby and front desk area and provides assistance to our guests in a pro-active way.
• Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company.
• Keeps management informed of guest and staff related incidents; represents senior management in their absence.
• Ensures areas under supervision are perfectly maintained; conducts routine inspections of Public areas and guest rooms; takes proactive steps to rectify any shortcomings.
• Maintains a strong network of useful contacts in the service industry. Works with Guest Relations Assistant Managers and Guest Relations Manager on a Global Level to learn from each others successes and failures to develop a consistent product company wide.
• Screens next day movements for special instructions to various departments.
• Ensures pending follow up action is communicated to the next shift.
• Coordinates and manages the day to day operations; ensure the Angel of the Day, VIP / applicable guest recognition programs are fully adhered to and running smoothly within the Hotel.
• Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage.
• Performs any other duties as assigned to him/her by management and is also able to work in all shifts.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
• Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.
• Works harmoniously and professionally with co-workers and direct superior.
• Candidates must have a firm knowledge of hotel operations and must have 2 - 5 years of experience in Management in Rooms Division. Candidates must speak read and write Thai as well as being fluent in English. Must have the right to work in Thailand.
• Visa and Work Permit sponsorship is not available for the role. Only successful candidates will be contacted.
• What You Will Bring.
• Candidates with a passion for excellence, expertise in Front Office Department and proven leadership experience are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
• Candidate should hold valid work authorization for Thailand.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

ทักษะ:

Microsoft Office, Excel, Enthusiastic, English

ประเภทงาน:

งานประจำ

• Serve clients in Thai and English for inquiries on different Trip.com products and questions on their bookings;.
• Solve the problems for clients via Call, Chat and Email;.
• Handle clients problems with empathy and patience in a goal-driven environment;.
• Work as part of a high-performing team, supporting and helping colleagues when required;.
• Attend regular team updates;.
• Keep up-to-date with latest promotions and initiatives;.
• Read, understand and follow the Company Policies and Procedures;.
• What you'll Need to SucceedBachelor degree or above, or significant relevant similar experience;.
• Strong communication skills in Thai both verbal and written; fluent in English;.
• Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;.
• Proficient typing abilities with a better than average English -typing speed;.
• Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;.
• Ability to listen and build rapport quickly;.
• Enthusiastic yet conscientious and diligent approach to work;.
• Completer-finisher with a good attention to detail.
• Ability to touch-type;.
• Passionate about travel.
• Able to work on a shift-based basis. 24/7 or night shift required.
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!

ประเภทงาน:

งานประจำ

• Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
• Four Seasons Hotel and Private Residences Bangkok are located along the Chao Phraya River, one of the world s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences. Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.
• At Four Seasons we consider life and work to be richer when we truly connect with the
• people and the environment around us.
• Our family members are masters at their crafts - a gardener can become an artist, a manager a
• conductor, a chef an inventor. We look for Peoples who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
• About Four Seasons Hotel and Private Residences Bangkok Chao Phraya.
• Located along the Chao Phraya River, one of the world s most famous urban waterways, Four
• Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new
• riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as
• well as a 73storey tower with 366 private residences.
• Spanning 9 acres with lush courtyards, exceptional river views, and complemented with
• convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok
• Chao Phraya will offer an atmospheric urban resort experience for both international and regional
• travelers.
• About Four Seasons
• Founded in 1960, Four Seasons continues to define the future of luxury hospitality with
• extraordinary imagination, unwavering commitment to the highest standards of quality, and the
• most genuine and customized service. Currently operating 109 hotels and private residences in
• major city centers and resort destination in 43 countries, and with more than 60 projects in
• development, Four Seasons consistently ranks among the world s best hotels and most
• prestigious brands in reader polls, traveler reviews and industry awards.
• As the leader in branded residences since 1982, Four Seasons currently operate 38 residential
• properties around the world and 80% of the projects in our pipeline contain a residential
• component.
• Positions
• Assistant Chief Concierge.
• What You Will Be Responsible for.
• The Four Seasons Hotel Bangkok is looking for an Assistant Chief Concierge. Candidates with a passion for excellence, Clefs D Or holder and proven leadership experience are invited to apply. The Chief Concierge, works across the different disciplines to deliver an exceptional Service.
• The Assistant Chief Concierge will assist the Chief Concierge to manage a wide variety of guest requests by accurately assessing guest needs and adding personal recommendations. This individual leads the team in a constructive and efficient manner in order to create and maintain the highest level of service consistent with Four Seasons Standards. He or she will require great enthusiasm and commitment in addition to an acute ability to problem solve. This position reports to the Chief Concierge.
• Programs and directs activity options, as well as dining, shopping and other attractions, in order to create an unsurpassed luxury resort guest experience.
• Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assures that Concierge Staff is well versed in activities with appropriately updated information through maintaining close contacts with vendors in the area.
• Interviews, trains and schedules the Concierge staff, as well as conducts performance evaluations and corrective interviews as needed.
• Responds properly in any resort emergency or safety situation.
• Works harmoniously with Front Desk, Reservations, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures.
• Candidates must have a firm knowledge of the local market and speak Thai as well as being fluent in English. Must have the right to work in Thailand.
• Visa and Work Permit sponsorship is not available for the role. Only successful candidates will be contacted.
• What You Will Bring.
• Candidates with a passion for excellence, expertise in Guest Services are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
• Previous pre-opening experience is a plus
• Candidate should hold valid work authorization for Thailand.
• Join Our Team
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you
• Be part of a cohesive team with opportunities to learn, grow and develop
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence.

ประเภทงาน:

งานประจำ

• Job Number25195972
• LocationThe Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand, 83000
• ScheduleFull Time
• Located Remotely?N
• Position Type Management Marriott International olarak, kapısı herkese açık ve fırsata erişim imkânı sunan bir eşit fırsat işvereni olmaya kararlıyız. Çalışma arkadaşlarımızın, özgün arka planlarına değer verilen ve geçmişleriyle birlikte kabul gördükleri bir iş ortamını etkin bir şekilde teşvik ediyoruz. En güçlü yanımız, çalışma arkadaşlarımızın beraberlerinde getirdikleri zengin kültür, yetenek ve deneyimlerdir. Kişinin engellilik durumuna, askerlik durumuna veya yürürlükteki yasalarla korunan diğer durumlara dayalı ayrımcılık da dâhil olmak üzere, her türlü ayrımcılığa karşıyız.Westin'de, seyahatleri sırasında en çok ihtiyaç duydukları anlarda hayatları üzerinde yeniden kontrol sahibi olma ve yaşamlarını iyileştirme konusunda misafirlerimizi cesaretlendirerek kendilerini kusursuz hissetmelerini sağlıyoruz. Konaklama sektöründe önde gelen sağlıklı yaşam markası olma misyonumuzu gerçekleştirmek amacıyla markamızın kendine özgü programını hayata geçirmemize yardımcı olacak tutkulu ve kendini işine adamış çalışanlara ihtiyacımız var. Çalışanlarımızın hem tesis içinde hem de tesis dışında kendi sağlıklı yaşam alışkanlarını benimsemelerini istiyoruz. Bu konuda tutkuluysanız, aktif bir yaşam tarzınız varsa, esenliğinizi koruma alışkanlıklarınızla gurur duyuyorsanız, iyimsersiniz ve maceraperestsiniz Westin için ideal bir adaysınız. İşinizi en iyi şekilde yapabileceğiniz yeri tercih edin, amacınızı gerçekleştirmeye başlayın, mükemmel bir küresel ekibin üyesi olun ve hayallerinize ulaşmayı başarın.