เงื่อนไขการค้นหา

ประเภทงาน:

งานประจำ

• Develop and manage the branch s service strategy and service standard by customer segment to achieve the highest levels of customer satisfaction.
• Develop and drive all nationwide branches to follow assigned service standard and deliver the best-in-class service quality to gain loyalty and high customer engagement of each customer segment e.g. retail, high net worth, SME, corporate, and Japanese customers.
• Manage and control service standard measurement at branches i.e. CCRP, Waiting time, ...
• Identify area for improvements in order to improve process and/or experience as a result of customer survey (NPS/SQ/Verbatim), waiting time report, and CCRP report.
• Drive all branch employees to have service skill and excellent service & customer centric mindset through various tools such as activities, campaigns, R&R, Distribution Award.
• Bachelor s degree or higher in Business Administration, Management, Marketing, Service Management, or a related field.
• 2-5 experience in branch operations, service quality, customer experience, or service standard management.
• Experience working with or supporting multiple branches / nationwide branch network.
• Good data analytic, strong in storytelling, presentation and communication skills.
• Interpersonal and Negotiation skills.
• Bank of Ayudhya Public Company Limited.
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.

ประเภทงาน:

งานประจำ

• Taking responsibility for adding register new asset, transferring, donation and sale on oracle system.
• Preparing sticker asset s number for set on requested assets.
• Retirement assets including donation, sale and built-in assets when assets need to be replaced and corrupted.
• Counting all assets in head office and branches annually.
• Servicing all requested from head office and branches for instance asset number updating etc.
• Performing and utilize the equipment/asset in stock for save cost.
• Communicate and cooperate with supervisors and coworkers.
• Receive all complains from branches and head office to improve as requested.
• Bachelor s degree or Master s degree in management, accounting, logistic or related field.
• Good interpersonal Skill and communication skill.
• Fluent English communication and computer literacy.
• Problem solving skills.
• Bank of Ayudhya Public Company Limited.
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.

ประเภทงาน:

งานประจำ

• FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• LINKEDIN: Krungsri (http://bit.ly/LinkedinKrungsri).
• Talent Acquisition Department.
• Bank of Ayudhya Public Company Limited.
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, Internal Audit, Research, English

ประเภทงาน:

งานประจำ

• Market Development & Lead Generation.
• Identify and pursue new business opportunities in internal audit, and related consulting services.
• Conduct market research and competitor analysis to inform strategic sales planning.
• Build and maintain a strong pipeline of prospects.
• Client Relationship Management.
• Develop and nurture relationships with key decision-makers (CFOs, Heads of Internal Audit, Risk Officers, Compliance Officer, etc.).
• Act as a trusted advisor to clients on internal controls, risk management, compliance, and governance matters.
• Proposal & Pitch Support.
• Coordinate the preparation of proposals, presentations, and tenders.
• Collaborate with technical teams to shape customized solutions that meet client needs.
• Collaboration & Internal Alignment.
• Work closely with internal audit, consulting, tax, and advisory teams to align go-to-market strategies.
• Partner with marketing and communications to develop campaigns and thought leadership content.
• Sales Reporting & Strategy.
• Track performance against sales targets and prepare regular business development reports.
• Provide feedback on service offerings, pricing strategies, and market demands.
• Your role as a leader.
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
• Development Opportunities:Lead business development efforts in Thailand focusing on the Energy Resources & Industrial, FSI/ Insurance, Life science & Healthcare or Technology, Media and Telecommunications sector.
• Engage and collaborate with regional Deloitte offices to deliver regional engagements.
• RequirementsBachelor s degree in Business, Accounting, Finance, or related field; MBA or relevant certification (CIA, CPA, ACCA, etc.) a plus.
• 5+ years of experience in business development, preferably within professional services, consulting, internal audit, or in the Energy, Resource and Industrial.
• Proven track record in sales, networking, and relationship management.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in Thai and English (verbal and written).
• Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm s business contact number or business email address.Requisition ID: 109019In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ทักษะ:

IP License

ประเภทงาน:

งานประจำ

• เป็นที่ปรึกษา, สรุปภาวะตลาด (Market Outlook) และให้คำแนะนำจัด Port การลงทุน (Asset Allocation) แก่ลูกค้าและผู้ที่สนใจลงทุนในกองทุนรวมผ่านทางโทรศัพท์ ให้เหมาะสมกับระดับความเสี่ยงที่รับได้.
• ให้บริการข้อมูลการลงทุน ผลิตภัณฑ์การลงทุน การใช้บริการผ่านช่องทางอิเล็กทรอนิกส์ (SCB Easy, SCBAM Fund Click) ผ่านทางโทรศัพท์.
• ประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อแก้ไขปัญหาให้ลูกค้า สาขาของธนาคาร และตัวแทนขายอื่น ผ่านทางโทรศัพท์ และทาง Electronic Channel ([email protected]) รวมถึงช่อง ...
• ตรวจสอบการให้ข้อมูลเกี่ยวกับกองทุนของตัวแทนขายและตัวแทนขายอิสระ (IIP).
• บริการเปลี่ยนแปลงข้อมูลทางโทรศัพท์.
• รวบรวมข้อคิดเห็นและข้อเสนอแนะของลูกค้าที่ได้รับผ่านช่องทางต่าง ๆ และนำเสนอแก่หน่วยงานี่เกี่ยวข้องทราบ เพื่อพัฒนาผลิตภัณฑ์และการให้บริการ.
• จัดทำรายงาน เช่น ข้อมูลสถิติการให้บริการต่างๆ ของหน่วยงาน และนำเสนอ In bound call การให้บริการเรื่องต่างๆ ของฝ่าย.
• Qualification ปริญญาตรี สาขา บริหารธุรกิจ / การเงิน/ เศรษฐศาสตร์ / หรือสาขาอื่น ๆ ที่เกี่ยวข้อง.
• มี IC หรือมี IP License.
• มีประสบการณ์ทำงานด้านกองทุนรวมจะพิจารณาเป็นพิเศษ.
• มี Service Mind มีใจรักงานด้านบริการ และมองโลกในแง่ดี.
• มีมนุษยสัมพันธ์ดี สามารถติดต่อประสานงานและร่วมงานกับผู้อื่นได้เป็นอย่างดี.
• มีไหวพริบดี สามารถแก้ปัญหาต่าง ๆ ที่เกี่ยวข้องในงานได้.
• มีความคิดสร้างสรรค์ และสามารถจัดลำดับวางแผนงานได้ดี.
• สามารถทำงานพร้อมกันได้หลายอย่างในขณะเดียวกัน (Multi-tasking Skills).
• ใช้โปรแกรม MS Office ได้ดี.
• ใช้ภาษาอังกฤษได้ดี.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.