เงื่อนไขการค้นหา

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Event Planning, Thai

ประเภทงาน:

งานประจำ

• Have at least 1 year experience in a high volume reservations office as well as event planning experience.
• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Excellent written and verbal communication skills.
• Applies a professional, confidential and ethical approach at all times.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ประเภทงาน:

งานประจำ

• Avani Pattaya Resort.
• At Avani, we're all about finding that perfect balance between cool and kind, design and function, service and privacy. We've built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
• With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia ...
• To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the associate handbook.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• To develop a close and harmonious working relationship with housekeeping and all hotel departments.
• Attend training and meetings as required.
• To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
• Have a complete knowledge of hotel policies and procedures.
• Report health, safety, and security hazards to the Assistant Manager-Front Office, and/or Manager on Duty.
• Ensure Front Desk is clean and tidy at all times.
• To perform greeting gesture using the 5/15 Rule.
• To use LEARN technique when appropriate (guest complaints) and to record the matter in the Guest Response Program.
• Suggest alternatives to meet customer needs in terms of product features and benefits.
• Offer information and services where appropriate.
• Thank customers and invite our guests to return.
• Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored.
• Complete all shift duties as outlined on shift check list prior to the end of shift. Handle reservation calls after hours, ensuring guest needs are met, in a helpful efficient manner, input into the system as per procedure.
• Convert 'house guests' foreign currency to local currency, record and count accurately and efficiently.
• Ensure credit policy is adhered to at all times, any variance reported to the manager on duty immediately.
• Ensure float is maintained at a constant level as issued by accounts.
• Carry out requests as directed by hotel management.
• Issue safety deposit boxes to hotel guests ensuring access and release forms are completed per hotel procedures.
• Receive, handle and relaying of messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ประสบการณ์:

5 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Location: Bangkok.
• Reports to: Hostel Manager.
• The Guest Experience Manager for the hostel will be responsible for providing a warm welcome and exceptional guest service to ensure a positive and memorable guest experience. The successful candidate will have experience in the hospitality industry, excellent communication and organizational skills, and a passion for providing exceptional guest service.
• Provide a warm welcome to guests and ensure a smooth check-in and check-out process.
• Respond to guest inquiries, requests, and complaints in a timely and professional manner.
• Ensure that all guest areas, including common spaces, restrooms, and guest rooms, are clean and well-maintained.
• Coordinate and schedule housekeeping and maintenance staff to ensure the property is well-maintained.
• Manage and maintain guest records, including reservations, room assignments, and payments.
• Conduct regular inspections of the property to ensure it is clean, safe, and well-maintained.
• Collaborate with the hostel manager to develop and implement guest service strategies and policies.
• Train and supervise front desk staff on guest service policies, procedures, and standards.
• Communicate regularly with guests to ensure their needs are met and to solicit feedback on their experience.
• Develop and implement programs to enhance the guest experience, such as welcome packages, guest activities, and social events.
• Manage guest service budgets and ensure expenses are within budgetary guidelines.
• Bachelor's degree in hospitality management, business administration, or related field (preferred).
• 1 -3+ years of experience in the hospitality industry.
• Strong communication and interpersonal skills.
• Exceptional customer service and problem-solving skills.
• Ability to multitask and manage competing priorities.
• Knowledge of property management systems and reservation software.
• Ability to work independently and in a team environment.
• Flexibility to work nights, weekends, and holidays as needed.
• Familiarity with local attractions, events, and transportation options.
• Knowledge of other languages is a plus.
• If you meet the qualifications and are interested in this exciting opportunity, please submit your resume and cover letter for consideration.