เงื่อนไขการค้นหา

ประสบการณ์:

15 ปีขึ้นไป

ทักษะ:

Electrical Engineering, Business Development

ประเภทงาน:

งานประจำ

• Develop and implement effective service strategies and profitable service business models aligned with evolving market needs.
• Generate profitable service revenue through annual maintenance contracts, spare parts sales, labour services, and warranty management.
• Identify and develop new markets for after-sales and service business.
• Support Marketing in launching new equipment by ensuring technical readiness and service capability.
• Customer Support & Operational Excellence.
• Ensure customer calls are responded to and resolved within agreed SLAs.
• Deliver high-quality, prompt service through internal teams, service franchisees, or distributors, ensuring customer satisfaction.
• Ensure proper warranty administration and claims management while keeping warranty costs under control.
• Team & Vendor Management.
• Lead, coach, and develop the TCS team and third-party service providers to ensure high performance.
• Maintain strong relationships with service providers and ensure decent ROI to support retention.
• Regularly review TCS and Sales team performance to resolve operational issues.
• Process & Performance Management.
• Develop and implement effective systems for field service, service support, warranty management, claims management, TCS administration, spare parts management, spare parts pricing, and service reporting.
• Coordinate with Supply Chain to maintain optimal spare parts inventory for service providers and technicians.
• Maintain operational costs within agreed budgets.
• Ensure the team follows all safety processes, SOPs, and PPE requirements, with the objective of achieving zero accidents.
• Bachelor's degree in mechanical or electrical engineering (B.E.). A postgraduate qualification in Management is an advantage.
• 12 to 15 years of progressive experience in technical service or after-sales support, ideally in capital equipment, automotive, engineering equipment, air conditioning/refrigeration, electro-mechanical equipment, hygiene solutions, or industrial/cleaning systems.
• Experience in managing after-sales service, service business development, field call management, third-party management, team management, service selling, and customer-focused operations.
• Proven experience in service business development, team management, and third-party/vendor management.
• Strong customer orientation, problem-solving, and interpersonal skills.
• Experience in service selling and revenue generation is an advantage.
• Team player with strong leadership ability, patience, and a focus on operational excellence.
• Competitive salary and bonuses.
• Competitive health + wellness benefit plan.
• Continuous professional development with many opportunities for growth.
• Provident fund.
• Hybrid work arrangement.
• We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
• This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.
• At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Project Management, Negotiation, English

ประเภทงาน:

งานประจำ

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelors degree or Masters degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

ประเภทงาน:

งานประจำ

Virgin Active Thailand career opportunities: Personal Trainers, Consultants, Instructors, Sales, Reception staff - find your perfect job at Virgin Active.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Risk Management, Recruitment, Tableau, YouTube, SQL

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The Opportunity.
• This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda's Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams.
• This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution.
• We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes.
• Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases).
• Serve as the senior leader for Agoda's response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies.
• Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure.
• Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations.
• Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows.
• Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance.
• Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership.
• Prepare and present strategic performance reviews on the team's health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership.
• Be the point of escalation for operational challenges impacting the team's stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda's brand.
• Embrace and drive Agoda's 'experiment and measure' culture by identifying opportunities for process innovation and rigorously testing their impact.
• Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises.
• Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment.
• Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate.
• Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams' performance and development.
• Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists.
• Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives.
• Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL.
• Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams.
• A background in managing specialized or L2/3 support teams.
• Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean).
• Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role.
• We welcome applications from.
• Kuala Lumpur & Bangkok locations only.
• Regular Shift and available for on-call escalation outside business hours during active incidents or crises.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Microsoft Office, SAP

ประเภทงาน:

งานประจำ

• ควบคุม สั่งงาน วางแผนตลอดจนการติดตามกำกับงานของสำนักงานธุรการ.
• ควบคุมและติดตามงานที่เกี่ยวข้องกับ TBL ส่วนภูมิภาคให้ได้ผลตามที่ต้องการ.
• ควบคุมระบบการปฏิบัติงานกับหน่วยงานบริษัทภายในเครือฯ ที่เกี่ยวข้อง ให้เป็นไปตามกฏระเบียบของกลุ่มบริษัท.
• กำกับดูแลการการติดต่อกับหน่วยงานราชการที่เกี่ยวข้องเพื่อให้เป็นไปตามกฎระเบียบของกฎหมาย.
• ตัวชี้วัดผลงานหลัก (KPI) และน้ำหนัก (คิดเป็นร้อยละ).
• บริหาร วางแผนระบบงานทรัพย์สินและพัสดุ ยานพาหนะ ได้มาตรฐาน และปฏิบัติงานได้ถูกต้อง 40%.
• บริหาร วางแผนระบบงานสัญญาต่าง ๆ ได้มาตรฐานและปฏิบัติงานได้ถูกต้องและทันใช้งาน 15%.
• บริหาร วางแผนระบบงานพัฒนาอาคารและสิ่งแวดล้อมได้มาตรฐานและปฏิบัติงานได้ตามกำหนด 15%.
• บริหาร วางแผนระบบข้อมูลกลางและโครงการ มีมาตรฐาน ปฏิบัติงานได้ถูกต้องและเป็นปัจจุบัน 15%.
• บริหาร วางแผนระบบงานธุรการและบริการ มีระบบงานที่เป็นมาตรฐานและบริการ 15%.
• ได้ตรงตามการใช้งาน.
• Educations Background(การศึกษา) ปริญญาตรี-โท บริหารการจัดการ หรือสาขาที่เกี่ยวข้อง.
• Professional Experiences(ประสบการณ์การทำงาน).
• มีประสบการณ์การทำงานที่เกี่ยวข้องกับงานธุรการ 10 ปี ขึ้นไป.
• มีความรู้ ทักษะในการบริหารงานและจัดระบบงาน.
• มีความสามารถในการริเริ่มปรับปรุงนโยบายและแผนงาน.
• มีความสามารถในการจัดทำและวิเคราะห์ข้อมูล.
• มีทักษะในด้านคอมพิวเตอร์ เช่น การใช้โปรแกรม Microsoft Office เป็นต้น.
• มีความรู้ในการโปรแกรม SAP.
• สามารถสื่อสารภาษาอังกฤษได้ระดับดี (ฟัง พูด อ่าน เขียน).
• มีทักษะในการบริหารการเปลี่ยนแปลง (Change Management).
• ทักษะด้านมนุษยสัมพันธ์ที่จำเป็นต่อการปฏิบัติงาน.
• มีมนุษย์สัมพันธ์ที่ดี มีทัศนคติที่ดีในการบริหาร.
• มีภาวะผู้นำ.
• มีทักษะในการให้คำปรึกษา.
• มีทักษะในการสื่อสาร ประสานงานอย่างมีประสิทธิภาพ.
• มีทักษะในการทำงานเป็นทีม.
• มีความรับผิดชอบ มีความละเอียดรอบคอบและซื่อสัตย์.

ทักษะ:

Procurement, Recruitment, SAP, ERP

ประเภทงาน:

งานประจำ

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll do: As a Solution Customer Success Manager (S-CSM) focused on Finance and ...

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Thai

ประเภทงาน:

งานประจำ

• Deliver engaging training and coaching sessions.
• Content Development.
• Create and improve training materials, SOPs, and assessments.
• Operational Knowledge.
• Understand and explain systems, processes, and products effectively.
• Stakeholder Management.
• Collaborate well across teams and drive alignment.
• Talent Assessment.
• Assess candidate potential, learning agility, and role fit.
• AI & Innovation.
• Leverage AI tools to enhance learning and operational efficiency.
• Bachelor's degree in any field.
• 4+ years of experience in Training, Learning & Development, Operations Training, or related fields.
• Experience delivering instructor-led training in operational environments.
• Strong presentation, facilitation, and coaching skills.
• Experience creating training materials and learning programs.
• Comfortable working onsite and conducting face-to-face training sessions daily.
• Strong analytical and problem-solving skills.
• Familiarity with AI tools such as ChatGPT, Gemini, Copilot, or similar platforms is a strong advantage.
• Experience in customer service, SaaS, POS, or merchant-related operations is preferred.

ทักษะ:

Business Development, Microsoft Office, Problem Solving, Risk Management, Negotiation, Budgeting, HACCP, ERP, GMP, English

ประเภทงาน:

งานประจำ

• Strategic Operations Leadership.
• Develop and execute operational strategies aligned with the company's vision, business objectives, and growth plans.
• Lead and oversee the operations of multiple restaurant brands and locations to ensure consistent execution and operational excellence.
• Establish, review, and continuously improve operational standards, policies, and Standard Operating Procedures (SOPs).
• Financial & Business Performance.
• Drive revenue growth, profitability, and overall business performance across all operating units.
• Monitor and analyze key financial indicators including Sales, EBITDA, P&L, Food Cost, Labor Cost, and Operating Expenses.
• Develop and implement action plans to improve operational efficiency and maximize profitability.
• Multi-Unit Operations Management.
• Oversee Regional Managers, Area Managers, Branch Managers, and Operations teams.
• Ensure consistent execution of operational standards across all restaurant locations.
• Support restaurant openings, business expansion, and operational readiness for new stores.
• Customer Experience & Service Excellence.
• Ensure exceptional customer experiences by maintaining high standards of food quality and service.
• Monitor customer satisfaction metrics and implement continuous improvement initiatives.
• Lead customer recovery strategies and service excellence programs.
• Operational Excellence & Process Improvement.
• Drive continuous improvement initiatives to enhance productivity, operational efficiency, and cost optimization.
• Utilize business intelligence, ERP, POS systems, and operational dashboards to support data-driven decision-making.
• Lead cross-functional projects that improve operational effectiveness.
• People Leadership & Talent Development.
• Build, coach, and develop high-performing operations leadership teams.
• Develop succession planning and leadership development programs.
• Foster a high-performance culture through coaching, engagement, and accountability.
• Compliance & Risk Management.
• Ensure full compliance with Food Safety, HACCP, GMP, Occupational Health & Safety, and all applicable regulations.
• Oversee internal operational audits and ensure corrective actions are effectively implemented.
• Manage operational risks and business continuity initiatives.
• Cross-Functional Collaboration.
• Collaborate closely with HR, Marketing, Supply Chain, Finance, QA, Central Kitchen, and Business Development to achieve company objectives.
• Support strategic initiatives, promotional campaigns, and organizational transformation projects.
• Bachelor's degree in Business Administration, Hospitality Management, Restaurant Management, or a related field.
• MBA or equivalent postgraduate qualification is an advantage.
• Minimum.
• 10 years.
• of progressive leadership experience in restaurant, hospitality, or retail operations.
• At least.
• 5 years.
• in a senior leadership role overseeing multi-unit operations.
• Proven experience managing large-scale restaurant operations with multiple brands and locations.
• Strong financial acumen with solid understanding of P&L management, budgeting, cost control, and profitability analysis.
• Demonstrated ability to lead organizational change and operational transformation.
• Strong leadership, strategic thinking, communication, negotiation, and decision-making skills.
• Excellent analytical and problem-solving abilities.
• Proficiency in ERP, POS, Microsoft Office, and business intelligence tools.
• Excellent command of English is preferred.
• Sales Achievement.
• EBITDA.
• SSSG.
• QA Audit.
• Customer Satisfaction.
• Labor Cost Control.
• Employee Turnover.
• New Store Opening.
• Strategic Leadership.
• Business & Financial Acumen.
• Operational Excellence.
• Customer-Centric Mindset.
• People Development.
• Change Management.
• Data-Driven Decision Making.
• Stakeholder Management.
• Coaching & Mentoring.
• Problem Solving & Critical Thinking.
• Competitive Salary.
• Essential Well-being Fund.
• Consistency Reward: 500 Baht/Month.
• Performance Celebration: Twice-Yearly Bonuses.
• Annual Growth Adjustment.
• Provident Fund - Future-Ready Savings Plan.
• Yearly Health Boost Check-up.
• Total Health Coverage (OPD & IPD).
• Learning Expeditions & Global Exposure.
• Yearly Gatherings & Festive Events.
• Monthly Treats: Gift Voucher 1,500 Baht/Month & Exclusive Dining Discounts.
• Freedom to Dress - Express Yourself, Stay Professional.
• Quiet Room - Wellness Space.
• Tasty Treats & Snacks Hub.
• Balanced Workweek: 5 Days (9 AM-6 PM) with Flex-Time Freedom.
• Generous Leave & Public Holidays / WFH & WFA.
• Special Housing Loan Privileges.
• Emergency Assistance Loan.
• Technology Allowance for Work Enablement.
• Financial Support for Life Events.
• For more company information, please visit;.
• Company Website: https://www.maguro.co.th/.
• Page Facebook - Brand Maguro: https://www.facebook.com/magurogroup.
• Page Facebook - Brand Ssamthing Together: https://www.facebook.com/SSamthingTogether.
• Page Facebook - Brand Hitori Shabu: https://www.facebook.com/hitorishabu.
• Page Facebook - Brand Tonkatsu Aoki: https://www.facebook.com/TonkatsuAokiThailand/.
• Page Facebook - Brand CouCou: https://www.facebook.com/CouCouAllDay/.
• Page Facebook - Brand Bincho: https://www.facebook.com/bincho.washoku/.
• Page Facebook - Brand Kiwamiya: https://www.facebook.com/Kiwamiya.Thailand.
• Page Facebook - Brand Chopman: https://www.facebook.com/share/1A7nyXRnyP/?mibextid=wwXIfr.
• Page Facebook - Brand Kaiten Sushi Onodera Thailand: https://www.facebook.com/share/178nWLevzz/?mibextid=wwXIfr.
• Page Facebook - Brand Ippe Koppe Thailand: https://www.facebook.com/share/1CBrdAytBz/?mibextid=wwXIfr.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Microsoft Office, Data Analysis, Power point, Energetic, Assembly, Mandarin, English, Thai

ประเภทงาน:

งานประจำ

• Within Electrolux OEM major appliances product quality team, looking for a Senior Quality Engineer for OEM/ODM Cold Products to lead quality activities about Suppliers qualification, supplier performance management, new product introduction, prevention activities and continuous improvement within Suppliers and Electrolux organization, with the aim to deliver best in class consumer experiences.
• In this role you will deliver constant improvement of Product Quality, driving all cross functional activities needed to improve the overall consumers' perceived qualit ...
• You are based in Bangkok City, Thailand.
• In this role you will report operationally and functionally to OEM Food Preservation Quality Manager South Asia.
• Co-work with Sourcing, PMO, region, market, R&D, PL team and OEM/ODM suppliers for new product flawless launch. Focus on quality tasks in the Quality Plan, e.g. SCR estimation, PSRA, FMEA, QC plan to identify the key processes with CTQs. Review and maintain PFMEA, QC plan during new product introduction.
• Standardize quality requirement in Manufacturing Acceptance process, verify the products spec, quality agreements, FFF requirements etc. during DVT/ MVT build to ensure the products meet mass production criteria.
• As the contact window between supplier and region field Quality to transit information and follow up SCR reduction/DT elimination/CStaR.
• Monthly SCR/CStaR data analysis, continuous improvement and regular meeting with supplier to push supplier provide the actions and tracking. Organize the regular quality review with Sector quality.
• Drive the cross-function team and supplier to solve quality issues.
• Finished IPA (Internal Process Audit) in the supplier production assembly line for ensure Supplier readiness to SOP with focus on Prevention, PFMEA, IPCP.
• OQC (Outgoing Quality Controls) of finished product before to dispatch to Electrolux warehouses.
• Supplier GSQA quality system audit per the plan for each product line. Lead and drive OEM suppliers to meet company GSQA expectations vs. sourcing strategy.
• Lead and Drive Supplier Quality improvements.
• Other jobs assigned by Manager.
• Skill/Competence Requirement.
• o Experience OEM/ODM quality management of major appliances product for NPI.
• o Proven experience in supplier management within the European and American home appliance industry, with team leadership experience required.
• o Ability to deal with strong communication, organizational, quality management.
• o Ability to coordinate set goals and priorities for multiple project activities while keeping the set timelines with good quality result.
• o Operational experience in parts qualification flow, delivering of good product launch as product release(OQC).
• o Expertise of product manufacturing processes with in-process audit(IPA).
• o Proficiency of QA tools and methodologies: 8D, FMEA, SPC, MSA, 5S, PDCA,.
• o Knowledge of SCR (Service Call Rate)/ CStaR(Consumer Star Rating)/ Warranty cost to continue improvement.
• o Familiar with ISO9001 requirements and skillful on TS16949 quality tools using. Knowledge of main international Standards (i/e: IEC60335,.).
• o Personal computer skills including Microsoft Office products(Excel, Word and Power Point.), PowerBI is preferred.
• EXPERIENCE.
• o At least 5 years in relevant Quality and Operations experience.
• o Experience in Home Appliances is preferred. Experience in Food Preservation appliance or similar consumer durables or experience with Home Appliance manufacture/R&D area would be an advantage.
• o Experience in customer quality is preferred.
• o Hands-on supplier audit experience is required.
• PERSONAL CHARACHTERISTIC.
• o Strong team work, Willing to do, Dedicated, Integrity, Objective, Energetic, Self-Organized, Self-motivated, Analytical, good communication, Ability to work in a multicultural ambient, Stature to deal with Management both internal and external.
• o Willing to travel frequently within Thailand and occasionally SEA region (i/e: India, Indonesia, Vietnam).
• EDUCATION.
• o College degree is required advanced degree preferred, new product introduction.
• o ISO9001 auditor is required, TS16949 auditor and Quality Engineer Certificate is preferred.
• LANGUAGE.
• o English - Fluent, both written and spoken.
• o Chinese Mandarin/Thai - Basic listening and speaking skills.
• You will be based at Bangkok office, Thailand. It will be necessary to be available for national and international traveling.
• o Discounts on our award-winning Electrolux products and services;.
• o Family-friendly benefits ;.
• o Health and Well-being initiatives.
• o Extensive learning opportunities and flexible career path.
• o Continued Progress on Diversity & Inclusion.
• o Living our Sustainability Commitment.
• As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.
• Find out more on www.electroluxgroup.com.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Recruitment, English

ประเภทงาน:

งานประจำ

• Passionately to fact finding and KYC customers, in order to present the right product solutions according to the customers' needs.
• Provide truly professional financial advice and customer service to achieve high level of customer satisfaction and retention.
• Design financial strategies/plan or investment plan or portfolio model for individual customer.
• Review and responding to customers changing needs and financial circumstances.
• Build customer's wealth through Bank Investment and Insurance products.
• Work with IC on a wide array of investment products to advise customers on investment opportunities.
• Master's degree in M.B.A., or Bachelor degree in Marketing, Business Economics, Financial, or related field.
• Previous 2-8 years of experience in Marketing Planning relationship manager, Banking business will be advantage.
• Experienced in RM, knowledge in Mutual Fund products is preferred.
• Knowledge of financial instruments, credit and business analysis, industry analysis.
• Strong interpersonal and communication skills.
• Good command of English.
• 2-4 years work experience for Junior position.
• 4-8 years work experience for Senior position.
• Certificate for Single License, Life and Non-Life License.
• หมายเหตุ: ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร.
• Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank's policy.
• Additional Requirements.
• Develop, Engage, Execute, Strategise.
• Be a Part of the UOB Family.
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
• Apply now and make a Difference.

ทักษะ:

Microsoft Office, Problem Solving, Recruitment, Automation, Backbone, Tableau, YouTube, SQL, English

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• About Agoda.
• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Verticals (GSV) team. We serve as the backbone for CEG's global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda's business performance.
• This role is within the.
• Partner Excellence team., which is a part of CEG's Global Service Verticals. The team focuses on driving end to end partner experience and process improvements, and scaling impact through automation, AI, and tooling across both partner-facing and agent-facing journeys.
• This role is responsible for leading a portfolio of global partner excellence programmes with a focus on complex system support in the Customer Experience Group (CEG), with a focus on: (i) process optimization and PX improvements across the post booking partner journey, (ii) automation, AI, and tooling to enhance customer and agent experience, (iii) collaboration with product and commercial teams to drive structural changes and (iv) reduce partner effort and CEG cost to serve, unlock commercial value from partner support insights.
• You will lead a high performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non technical (Operations/Support/Commercial) teams.
• Lead and Own a Portfolio of Transformational Initiatives.
• Own from end to end a collection of projects and/or areas of business in CEG (global coverage), spanning commercial enablement and process excellence initiatives.
• Prioritize, plan, and drive initiatives that improve mission critical metrics: partner satisfaction (e.g., PSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement.
• Ensure CEG readiness to support Agoda's new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams.
• Shape End to End Customer & Process Improvements.
• Continuously improve CEG end to end processes across the post booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights.
• Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost.
• Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics.
• Drive Commercial driven Solutions & Insights in Operations.
• Partner with Product Management / Technology /CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement.
• Drive strategic initiatives across CEG such as improving complex systems support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points.
• Identify opportunities to leverage automation, AI, and tooling across customer, partner and agent journeys (e.g., self service, post-booking APIs).
• Lead and Develop a High Performing Team.
• Set long term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities.
• Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Partner Excellence team.
• Provide structured feedback, mentoring, and support to enable your team's growth and to consistently raise the bar for quality and impact.
• Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions.
• Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans acting at all times as the ultimate owner of the portfolio's outcomes.
• Experience & Background.
• At least 8-10+ years of experience in project/program management, strategy & operations, commercial excellence, process improvement, management consulting, or similar fields.
• Significant people leadership experience, including building and managing high performing teams (ideally including people managers and individual contributors).
• Proven track record of leading and influencing complex, cross functional initiatives from idea to implementation, with clear, measurable business impact.
• Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous.
• Technical & Analytical Skills.
• Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations.
• Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions.
• Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus(you have to be willing to learn).
• Exposure to AI/ML driven solutions in an operational or PX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus.
• Commercial Excellence, Process, and Delivery Skills.
• Demonstrated experience in process improvement and transformation, ideally in commercial, operations or customer support environments.
• Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross functional teams.
• Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost to serve.
• Leadership, Communication & Ways of Working.
• Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership.
• Ability to work effectively in a fast paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high velocity setting.
• A growth mindset and positive attitude: proactive, hands on, detail oriented, and with a strong sense of ownership and accountability.
• Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback.
• Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus.
• What we offer.
• Competitive compensation package (relocation support and visa support provided for successful overseas candidates).
• Exciting, high impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly.
• Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds.
• Continuous learning and development opportunities through corporate learning programs.
• Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Accounts Payable, Public Relations, Problem Solving, Procurement, Recruitment, Negotiation

ประเภทงาน:

งานประจำ

• Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
• Assistant Facilities Manager - Omnicom Account.
• Location: Thailand.
• About the Role.
• As the Assistant Facilities Manager for our prestigious Work Dynamics client, you will spearhead operational excellence and service delivery across a site. This pivotal leadership position serves as the principal operational lead responsible for the end-to-end delivery of integrated facilities management (FM) services, ensuring business continuity, operational excellence, financial performance, and leading the operating model on site.
• This leadership role is accountable for building and developing high-performing FM teams, maintaining trusted relationships with client stakeholders, and ensuring that local teams take ownership of their sites. The role also includes promoting diversity and inclusion, supporting ESG objectives, and driving a proactive health and safety culture.
• The Client Environment.
• Omnicom Group Inc. is an American global media, marketing, and corporate communications holding company, headquartered in New York City. Omnicom's branded networks and specialty firms provide services in four disciplines: advertising, customer relationship management, public relations, and specialty services.
• As their trusted real estate services partner, we provide comprehensive management solutions that enable their focus on core business activities while ensuring their real estate assets operate at optimal performance.
• Execute comprehensive work order management using advanced CAFM systems, ensuring completion rates within SLA parameters.
• Provide expert customer service to C-suite executives and senior stakeholders, maintaining JLL's reputation for excellence.
• Assist in emergency response coordination and business continuity planning.
• Maintain detailed compliance documentation and regulatory reporting for audit readiness.
• Responsible for submitting Monthly activity and financial report to SEA Facilities Manager and executing ad-hoc requests.
• Responsible for all vendor related communication to schedule repairs, maintenance and goods purchase including landlord, and building management company.
• Responsible for all contract related document execution (renewal, termination, company seal arrangement).
• Responsible for invoice processing of office rent and all invoices creation.
• Responsible for supporting annual power outage.
• Responsible for KPI review.
• Ad-hoc responsibilities assigned by Local client.
• Responsible for annual budget.
• Responsible for communicating overseas client and teams.
• Portfolio Excellence Leadership.
• Support strategic direction and operational excellence across key account support functions: HSSE, Quality & Compliance, Performance Management, Communications, Sustainability, and Nuvolo.
• HSSE & Quality Management.
• Support execution of assessments and hands-on HSSE activities.
• Comply with the JLL global standards and procedures once they have been informed of the requirements.
• Cooperate with your manager in HSSE matters, including the assessment of risks and any control measures identified.
• Not interfere with, disable, or misuse anything provided in the interest of HSSE, security, fire, food hygiene, or first aid.
• Report accidents, incidents, near misses, faults, and deficiencies to your manager.
• Seek advice if in doubt about the adequacy of any HSSE arrangements.
• Complete HSSE training as directed.
• Performance & Systems Management.
• Support digital transformation initiatives including implementation and smart building technologies.
• Support reliability initiatives to improve critical systems performance and reduce operational risks.
• Financial Management & Governance.
• Maintain, review and oversee vendor relationships & performance.
• Work with the suppliers to leverage relationships to ensure the client's FM spend related Accounts Payable KPIs are maintained by chasing invoices or supplier statements where necessary.
• Work with the Procurement Team to competitively bid and prepare all service contracts to assure high quality and cost-effective services.
• Identify, implement and record all operational cost savings initiatives to ensure meeting the client's glidepath savings KPIs.
• Work with utility suppliers to monitor and understand consumption patterns and identify and cost saving opportunities.
• Sustainability & Communications.
• Execute daily sustainability practices including energy management, waste reduction, and water conservation programs at the facility level.
• Monitor and optimize building systems performance through BMS analysis, identifying opportunities to reduce consumption while maintaining comfort standards.
• Coordinate recycling and waste management programs, working with vendors to maximize diversion rates and minimize disposal costs.
• Implement green cleaning protocols and sustainable maintenance practices, ensuring use of environmentally preferred products.
• Manage on-site sustainability projects such as LED lighting retrofits, occupancy sensor installations, and landscaping improvements.
• People & Team Leadership.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Support appropriate staffing models and resource allocation across all functions and regions.
• Client Relationship Management.
• Support strong strategic partnerships with client stakeholders at all levels.
• Proactively identify emerging client needs and support identifying solutions.
• Act as the escalation point for complex service delivery challenges, ensuring swift and effective resolution.
• Suppliers.
• Support vendor relationships & performance.
• Proven ability to influence without authority.
• Identify, implement and record all operational cost savings initiative.
• s.
• Professional Background.
• Experienced in Facility management, building management, property management, procurement is an advantage.
• Facilities management experience.
• Task Skills.
• Proficiency with Microsoft Word, Excel and PowerPoint.
• A meticulous individual to anticipate client needs.
• Multi-task.
• Personal Skills.
• Ability to meet tight schedules and deliver high quality of work.
• High level of communication and interpersonal skills.
• Excellent problem solving and negotiation skills.
• Proactive individual.
• Our Commitment to Sustainability and Innovation.
• At JLL, we're committed to building a better tomorrow. As a facilities Manager, you'll have the opportunity to contribute to our global sustainability initiatives, helping to reduce environmental impacts across our managed properties. You'll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences.
• Growth and Development.
• As part of the JLL family, you'll benefit from our global reach while working within a supportive local team. We invest in our people through comprehensive training programs, mentorship opportunities, and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network, giving you access to best practices and expertise from around the world.
• What We Offer.
• Opportunity to lead a flagship account with significant strategic importance to our organization.
• Exposure to cutting-edge operational practices and technologies across international markets.
• Collaborative, innovative work environment with access to industry-leading resources and expertise.
• Comprehensive professional development program and clear advancement pathways.
• Competitive compensation package including performance-based incentives.
• Global mobility opportunities within a growing international organization.
• On-site -Bangkok, THA.
• If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!.
• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
• JLL Privacy Notice.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
• For more information about how JLL processes your personal data, please view our.
• Candidate Privacy Statement.
• For additional details please see our career site pages for each country.
• Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at.
• [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our.
• Contact Us.
• page > I want to work for JLL.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Google Cloud Platform, Software Development, Javascript, node.js, MongoDB, Docker, NoSQL, Linux

ประเภทงาน:

งานประจำ

• Amity Accentix is a leading expert in bot voice technology, dedicated to innovating and enhancing voice-based interactions. As part of Amity Solutions, Amity Accentix combines cutting-edge bot voice solutions with a commitment to excellent customer service, providing transformative experiences in communication technology. Joining Amity Accentix means being part of a team at the forefront of voice tech, where your expertise will help shape the future of AI-driven communication.
• https://www.amitysolutions.com.
• In this role, you'll bridge the gap between technology and business needs helping our clients design, implement, and optimize solutions built with our products and technologies. You'll work closely with engineers, product specialists, and clients to understand technical requirements, provide tailored solutions, and ensure smooth delivery. If you're passionate about JavaScript, problem-solving, and working in a fast-paced environment where every day brings something new we'd love to meet you!.
• As a Senior Solutions Engineer, you will be the key driver in crafting and maintaining the Voice Bot via the Accentix platform, overseeing responsibilities from the intelligent design of the 'conversation flow' to seamlessly integrating the back-end systems.
• This role demands a profound understanding of API processes necessary to connect and unify services with partner systems, ensuring flawless integration. Consequently, you must possess expertise and fluency in back-end development, including the skilled application of frameworks and third-party libraries. This is a pivotal opportunity to collaborate with an ambitious, high-calibre team consisting of dedicated Project Managers, insightful Data Scientists, and expert Tech Leads, all working together to realize the innovations of the future.
• Our team's mission is to design and implement solutions that balance product capability with customer requirements. We foster an environment of innovation, encouraging solutions that push our product's boundaries to fulfill customer expectations.
• Drive the external development lifecycle by transforming customer needs into a highly effective voice bot design. This includes consulting authoritatively on the crucial task of API integration between all involved platforms.
• External project development.
• Call flow development using our own voicebot platform per customer requirement.
• Support post-launch project.
• Collaborate with sales, product, and engineering teams to design and deliver technical solutions for clients.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or Management Information Systems (MIS).
• 3-7 years of experience in software development using.
• JavaScript, preferably Node.js.
• Strong understanding of software development methodologies and code quality best practices.
• Solid knowledge of.
• MongoDB or other NoSQL database.
• technologies.
• Hands-on experience with.
• Nginx.
• or other web server technologies.
• Proficient in.
• Git.
• or other source control management tools.
• Experience working with.
• Linux.
• commands.
• Bonus Skills.
• Familiarity with.
• Google Cloud Platform (GCP).
• and.
• Docker.
• Experience developing.
• Chatbot.
• or.
• Voicebot.
• solutions.
• A.
• creative and innovative mindset.
• toward integrating.
• AI.
• into existing processes.
• Interest or experience in.
• Generative AI (GenAI)., particularly for.
• Voice Bot applications.
• At Amity, we are dedicated to creating a dynamic and supportive work environment that prioritizes growth, learning, and inclusivity. As an equal opportunity employer, we welcome applicants from all backgrounds, embracing diversity in ethnicity, gender, disability, religion, belief, sexual orientation, and age. Join our Bangkok team to enjoy a wide range of benefits as we innovate and grow together.
• Discover more about our team values, benefits, and career opportunities at Amity Solutions Bangkok on our.
• official website.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Project Management, Product Design, Electronics, SOLIDWORKS, AutoCAD, English

ประเภทงาน:

งานประจำ

• To design and develop the new products then transfer to mass production. Engineers need to review customer requirements then design/develop products to serve customer requirements.
• Our Team.
• You will be working under Manufacturing Engineering department and report directly to Manufacturing Engineering Manager.
• To design & develop product to provide most customer preferable product performance and quality.
• Coordinating design development with Global product team and GID.
• Translate or design in Molex's engineering document and drawing standard format.
• Support fabricates product samples for customer review & approval.
• RFQ for engineering to gather BOM, Process and Tooling cost.
• Support Process engineers and production team in improving quality and productivity continuously. (Only for Senior level).
• Support Process Engineer and production team in solving quality and production issues relating to product design.
• Lead or support the end-to-end engineering change, from initial request / notice from customer to production.
• Provide technical service/support to both internal and external customers.
• Dive into root cause analysis and troubleshooting throughout the design phase.
• Build and test prototypes to push product performance as customer requirements.
• Drive continuous improvement in design, cost, and quality (Only for Senior level).
• Solves engineering issues relating to quality, cost, and timing expectations by analyzing possible solutions using technical experience and judgement with a moderate level of guidance and direction.
• Who You Are (Basic Qualifications).
• A degree in Electrical or related engineering field.
• Minimum 5 years, Wire harness design and development experience is preferred.
• Proficiency in CAD software, preferable NX CAD, but welcome experience with other tools like SolidWorks or AutoCAD.
• Hands-on experience with Design validation.
• Good English communication skills.
• Strong in Project management.
• Experience in PPAP/APQP/DFMEA/PFMEA/Control Plan.
• Elevating urgency & timeliness of root cause identification issue resolution and project implementation.
• Proactively/Vigilant Engineering Change Management. Robust action plans to achieve change closure.
• Testing design and development experience is preferred.
• Koch Industries, Inc. respects individuals' concerns about the privacy of their information. PLEASE read our Privacy Policy here before you click apply. Koch Industries, Inc. Privacy Policy.
• At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
• As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
• At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy [link removed] helps employees unleash their potential while creating value for themselves and the company.
• To apply, please submit your detailed CV with recent photo and expected remuneration package to us.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, ISO 9001, English, Thai

ประเภทงาน:

งานประจำ

• The Operations Manager is responsible for planning, managing, and optimizing all operational activities related to industrial inspection, testing, and certification services. This role ensures delivery of high-quality services to clients in oil & gas, power, infrastructure, and manufacturing sectors while maintaining full compliance with Bureau Veritas standards and applicable international regulations (e.g., ISO/IEC 17020, ISO 9001).
• The position plays a critical role in achieving operational efficiency, profitabilit ...
• 1 Operational Management.
• Manage day-to-day operations of inspection and industrial service projects (onshore & offshore).
• Plan and allocate resources (inspectors, engineers, equipment) to ensure efficient project execution.
• Monitor project performance (cost, schedule, quality) and ensure timely delivery.
• Oversee mobilization and demobilization of manpower across multiple locations, including international assignments.
• Ensure adherence to contractual requirements and client specifications.
• 2 Technical & Compliance Oversight.
• ISO/IEC 17020 requirements.
• Relevant codes and standards (API, ASME, AWS, IEC, DOT, etc.).
• Local regulatory requirements (e.g., DIW / DOEB Thailand).
• Review and approve inspection procedures, ITPs, and technical reports.
• Maintain high technical integrity and consistency across all projects.
• Support accreditation audits and internal quality audits (ISO9000 and ISO 17020).
• 3 Team Leadership & Development.
• Inspection Engineers.
• NDT Personnel.
• Project Coordinators.
• Field Inspectors.
• Conduct performance management, coaching, and training programs.
• Ensure competency and certification of personnel (e.g., ASNT, PCN, lifting certification).
• Promote a strong culture of safety, quality, and ethical behavior.
• 4 Business & Client Management.
• Act as the main operational focal point for key clients.
• Reviewing technical proposals.
• Providing operational costing inputs.
• Participating in client meetings and tender clarifications.
• Maintain strong client relationships and ensure high customer satisfaction.
• Handle client feedback, complaints, and corrective actions effectively.
• 5 Financial & Performance Management.
• Monitor operational budgets, revenue, and margins.
• Optimize resource utilization to improve profitability.
• Utilization rate.
• Project margin.
• On-time delivery.
• Client satisfaction.
• Identify cost-saving opportunities and operational improvements.
• 6 Health, Safety, and Environment (HSE).
• Ensure strict implementation of Bureau Veritas HSE policies.
• Promote zero-incident culture across all operations.
• Ensure risk assessments, toolbox talks, safety walk and safety procedures are properly executed.
• Investigate incidents and implement corrective/preventive actions.
• Education.
• Bachelor's Degree in Engineering (Mechanical, Industrial, Civil, or related field).
• Master's degree is an advantage.
• Experience.
• Minimum 10-15 years of experience in industrial inspection, oil & gas, power or related sector.
• At least 5 years in a managerial/leadership role.
• Third-party inspection services.
• NDT operations.
• Lifting inspection / fabrication QA/QC.
• EPC project environments.
• Technical Competencies.
• ISO/IEC 17020.
• International standards (API, ASME, IEC, ISO).
• Familiarity with accreditation bodies and regulatory frameworks.
• Experience with offshore and onshore project execution.
• Leadership & Soft Skills.
• Strong leadership and team management skills.
• Excellent communication and client-facing abilities.
• Strategic thinking with strong problem-solving capability.
• Ability to manage multiple projects simultaneously under pressure.
• Language.
• Fluent in English (written and spoken).
• Thai language proficiency is required.
• Key Performance Indicators (KPIs)-.
• Project delivery (time, cost, quality).
• Resource utilization rate.
• Client satisfaction score.
• Revenue and profit margin.
• HSE performance (zero incidents).
• Compliance with ISO/IEC 17020 and audit results.
• Reporting Line.
• Reports to: Industrial Services Manager.
• Direct reports: Project Managers, Senior Inspectors, Coordinators, Branch Manager.
• Work Environment.
• Fabrication yards.
• Client and BV sites (Thailand & abroad).

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Project Management, Market Research, Data Analysis, Recruitment, Automation, Biology, SQL, English, Thai

ประเภทงาน:

งานประจำ

• LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others advancing Thai society together. Our dream is to serve as a private "ministry of education," upgrading education nationwide and preparing every learner for the future.
• OnDemand Education, a cornerstone of LEARN ecosystem, is more than a tutoring servic ...
• Join us and help the next generation turn ambition into achievement.
• What You'll Drive.
• End-to-end brand strategy and positioning.
• across multiple channels to build brand equity and recognition.
• Integrated marketing campaigns that support.
• brand awareness, engagement, and.
• lead-to-sale conversion.
• Alignment.
• between brand initiatives and commercial goals by.
• collaborating with the sales team, area manager, commercial team, and product teams.
• Key owner.
• in driving brand visibility and consistency across all customer touchpoints, campaigns and physical branches (online and offline), working closely with the commercial team and area manager team.
• Market research and consumer insights analysis.
• to inform campaign direction and brand development.
• Brand performance tracking.
• with a focus on KPIs such as brand awareness, MQL/SQL conversion, and campaign ROI.
• What You'll Bring.
• Bachelor's degree in Marketing, Business, Communications, or a related field.
• 5+ years of experience in brand management, preferably in retail, tech, or a lead-driven business environment.
• A.
• proven track record.
• of linking brand activities to tangible commercial outcomes, especially.
• lead-to-sale conversion.
• Strong analytical skills and experience using data and insights to drive marketing decisions.
• Knowledge of CRM systems, marketing automation, and digital campaign platforms.
• Creative and strategic thinking with a hands-on approach to execution.
• Excellent communication, stakeholder management, and project management abilities.
• What You'll Gain.
• Experience in shaping a brand that drives real business impact.
• The opportunity to bridge brand building with performance marketing to deliver conversion-focused campaigns.
• A collaborative environment that values innovation, customer insight, and continuous learning.
• Exposure to cross-functional teams and senior leadership, allowing for career growth and strategic influence.
• The satisfaction of seeing your brand strategies convert into measurable sales results and market growth.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• Our customer-experience-centric Social Media team is growing and we are looking for a Social Media Team Manager with a strong focus on Online Reputation Management (ORM). In this role, you will wear two hats: leading ORM strategy - including social listening, monitoring, analysis, and optimization - while also managing a team of social media agents for day-to-day operations. This is a unique opportunity to help shape and grow Agoda's social media function, with significant scope to build something meaningful.
• Online Reputation Management & Monitoring.
• Monitor and analyze social media channels for brand mentions, sentiment trends, and reputation risk signals to.
• identify.
• potential business.
• impact.
• Synthesize complex social data from multiple sources into clear ORM summaries, recommendations, and decision-ready materials for stakeholders.
• Develop, document, and maintain ORM playbooks, escalation templates, and investigation frameworks; ensure governance and.
• controls.
• Track mitigation plans and ensure.
• timely.
• follow-up on action items and unresolved reputational risks.
• Reporting & Data Analysis.
• Analyze social media dashboards and platform data to.
• identify.
• trends, root causes, and performance opportunities.
• Prepare robust social listening and ORM reports for senior stakeholders, highlighting key signals, ongoing initiatives, and actionable insights.
• Leverage data tools (SQL, Tableau, or equivalent) to build and.
• maintain.
• reporting frameworks that support operational decision-making.
• Team Management & Operational Collaboration.
• Manage and develop a team of social media agents - coach, mentor, motivate, and evaluate performance on a regular basis.
• Identify.
• performance gaps, formulate action plans to address them, and monitor outcomes to ensure success.
• Continuously.
• monitor.
• traffic and service levels; highlight discrepancies and take immediate corrective action.
• Assist.
• with planning and organizing proper coverage and staffing alignment.
• Partner with WFM, QA, and cross-functional teams on key operational initiatives and document learnings.
• Process Improvement & Ownership.
• Drive continuous improvement in social listening workflows,.
• monitoring.
• processes, and post-incident learnings.
• Lead cross-department working group discussions and provide post-mortem reviews for reputational and operational incidents.
• Improve internal processes by.
• identifying.
• recurring pain points, operational gaps, and opportunities to standardize ORM management.
• Supervise quality assurance processes and related training of team members to ensure consistent, high-quality customer service.
• Act as backup to the Operations Manager when needed.
• 6+ years of total blended experience in social media, social care, or online reputation management, with a minimum of 2 years in a people management or managerial role; experience working with operational or contact center data is an advantage.
• Social Care & ORM.
• expertise.
• Strong, hands-on experience managing social media channels as a customer service function and.
• demonstrated.
• experience in ORM - social listening, brand monitoring, reporting, and driving improvement actions based on insights.
• Social media tools.
• proficiency.
• Proficiency.
• in Sprinklr or equivalent social media management and listening platforms (e.g., Meltwater, Sprout Social), with end-to-end working knowledge of the tool.
• Proficiency.
• in SQL, Tableau, and other data platforms, alongside Microsoft products including Word, Excel, and PowerPoint.
• Explain technical and social media findings to non-technical stakeholders; produce concise, executive-level summaries and reports.
• Ability to translate social listening and ORM insights into actionable improvement strategies and operational recommendations.
• Deliver.
• timely.
• analysis,.
• maintain.
• operational cadences, and manage multiple initiatives effectively across different timelines.
• Trusted.
• partner.
• across multiple functions; reliable under pressure.
• Demonstrated.
• ownership, accountability, and resilience under ambiguity in fast-paced, dynamic, multicultural environments.
• English.
• proficiency.
• Excellent command of spoken and written English; the ability to speak and write in any.
• additional.
• language will be preferred.
• experience configuring,.
• optimizing., or scaling social listening or ORM platforms.
• Background in corporate communications, brand management, or community management.
• Knowledge of Agoda products and customer service procedures.
• 5-day work week (weekends may be included) with rotating shift schedule (shifts rotate throughout the week). Additional working hours may be required based on specific business needs.
• We welcome applications from Bangkok, Thailand and Kuala Lumpur, Malaysia. Strong preference for candidates already based within the respective country. Relocation support eligibility is subject to confirmation.
• Application Screening by Recruiter --> Recruiter Phone Screen --> SHL Assessment --> Round 1 Interview (Regional Manager) --> Final Interview (Senior manager).
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Recruitment, English, Thai

ประเภทงาน:

งานประจำ

• Passionately to fact finding and KYC customers, in order to present the right product solutions according to the customers' needs.
• Provide truly professional financial advice and customer service to achieve high level of customer satisfaction and retention.
• Design financial strategies/plan or investment plan or portfolio model for individual customer.
• Review and responding to customers changing needs and financial circumstances.
• Build customer's wealth through Bank Investment and Insurance products.
• Work with IC on a wide array of investment products to advise customers on investment opportunities.
• Master's degree in M.B.A., or Bachelor degree in Marketing, Business Economics, Financial, or related field.
• Previous 2-8 years of experience in Marketing Planning relationship manager, Banking business will be advantage.
• Experienced in RM, knowledge in Mutual Fund products is preferred.
• Knowledge of financial instruments, credit and business analysis, industry analysis.
• Strong interpersonal and communication skills.
• Good command of English.
• 2-4 years work experience for Junior position.
• 4-8 years work experience for Senior position.
• Certificate for Single License, Life and Non-Life License.
• Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank's policy.
• หมายเหตุ: ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร.
• Additional Requirements.
• Develop, Engage, Execute, Strategise.
• Be a Part of the UOB Family.
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
• Apply now and make a Difference.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
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• https://careersatagoda.com.
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• https://www.linkedin.com/company/agoda.
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• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
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• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.