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ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Perform technical planning, architecture development and modification of specifications.
- Develop specifications for new information technology products, applications and system service offerings.
- Assess the compatibility and integration of IT products and services proposed as standards in order to ensure an integrated architecture across interdependent technologies.
- Responsible for other relating tasks as assigned to align with business policy and build long term business growth.
- Explore opportunity to improve work flow and build healthy environment.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
- In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link
- https://www.aia.co.th/th/about-aia/privacy/candidate
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
- You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
Problem Solving, Education Development, Fast Learner, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿18,000 - ฿25,000, สามารถต่อรองได้
- ตำแหน่ง Import Export Logistics Specialist
- Import Export Logistics Specialist
- เรากำลังมองหาผู้ที่มีความละเอียดรอบคอบ และมีทักษะด้านการประสานงาน
- เพื่อดูแลงานด้านนำเข้า-ส่งออก และโลจิสติกส์ของบริษัท ให้ดำเนินงานได้อย่างถูกต้อง
- รวดเร็ว และมีประสิทธิภาพ
- ประสานงานด้านการนำเข้าและส่งออกสินค้า
- จัดเตรียมและตรวจสอบเอกสารที่เกี่ยวข้อง เช่น Invoice, Packing List
- และ Shipping Documents
- ติดต่อประสานงานกับลูกค้า ซัพพลายเออร์ และบริษัทขนส่ง
- ติดตามสถานะการขนส่งและอัปเดตข้อมูลให้ทีมที่เกี่ยวข้อง
- ดูแลขั้นตอนด้านศุลกากร และเอกสารที่เกี่ยวข้อง
- ตรวจสอบความถูกต้องของข้อมูลและกำหนดเวลาในการขนส่ง
- จัดเก็บข้อมูลและเอกสารอย่างเป็นระบบ
- สนับสนุนงานด้านโลจิสติกส์และงานอื่นๆ ตามที่ได้รับมอบหมาย
- อายุ 25-55 ปี
- วุฒิปริญญาตรี สาขาโลจิสติกส์ การค้าระหว่างประเทศ บริหารธุรกิจ หรือสาขาที่เกี่ยวข้อง
- มีประสบการณ์ด้าน Import-Export หรือ Logistics จะพิจารณาเป็นพิเศษ
- สามารถสื่อสารภาษาอังกฤษได้ดี
- สามารถใช้ Microsoft Office / Google Workspace และระบบงานเอกสารได้ดี
- มีทักษะการประสานงาน และการจัดการงานหลายอย่างพร้อมกัน
- ละเอียดรอบคอบ มีความรับผิดชอบ และทำงานภายใต้เวลาที่กำหนดได้
- สามารถเริ่มงานได้ทันที จะพิจารณาเป็นพิเศษ
- ประกันสังคม
- วันลาพักร้อน และวันหยุดนักขัตฤกษ์
- โบนัสตามผลงาน
- โอกาสเติบโตในสายงาน
- สภาพแวดล้อมการทำงานแบบมืออาชีพ
- วันจันทร์ - ศุกร์ เวลา 09.00 - 18.00 น.
- เข้างานวันเสาร์ 1 ครั้ง/เดือน
- สถานที่: สุขุมวิท 39 หรือสุขุมวิท 63 กรุงเทพมหานคร (Onsite)
- ส่ง CV / Resume (ภาษาอังกฤษ, PDF) มาที่
- [email protected]
- [email protected].
- หัวข้ออีเมล: Import Export Logistics Specialist Application .
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
Digital Marketing, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
฿20,000 - ฿35,000, สามารถต่อรองได้
- 1) E-commercce.
- End-to-End Store & Campaign Management.
- Manage day-to-day operations across e-commerce platforms, including Shopee, Lazada, TikTok Shop, and other emerging channels..
- Plan and execute holistic campaign strategies, promotions, and on-site activations (e.g., Double Day, Payday, Flash Sales) with precision and creativity..
- Optimize product listings (SEO), pricing, and platform visibility to maximize organic traffic and conversion rates..
- Monitor and analyze sales, traffic, and conversion data daily, turning complex metrics into actionable growth plans..
- Conduct competitor analysis and stay updated with platform algorithm changes to maintain a competitive edge..
- 2) High-Impact Advertising & Execution (Ads).
- Execute and optimize multi-channel ad campaigns, specifically Meta Ads (Conversion/CPAS), TikTok Shop Ads, and Marketplace In-platform Ads (Search/Discovery)..
- Collaborate with Design and Content teams to brief and develop high-converting creatives based on data-driven performance insights.
- Manage and allocate advertising budgets effectively to achieve target ROAS (Return on Ad Spend) and ACOS (Advertising Cost of Sales).
- Prepare comprehensive performance reports (Weekly/Monthly) and provide strategic recommendations for continuous improvement..
- Bachelor s degree in Business, Marketing, E-commerce, or related field.
- 2-4 years of experience in E-commerce Management or Digital Performance Marketing..
- Proven track record in managing Shopee Seller Centre, Lazada Seller Center, and TikTok Shop..
- Strong technical skills in Meta Ads Manager.
- Analytical mindset with proficiency in Microsoft Excel/Google Sheets (Pivot Tables, VLOOKUP)..
- Ability to multitask in a fast-paced environment.
- Good analytical and problem-solving skills.
- Hands-on, organized, and results-driven.
- Strong communication and coordination skills.
- Salary up to 35,000 THB based on experiences.
- Hybrid: 3 days on-site / WFH 2 days.
- Weekend client meetings or work can be compensated with time off during weekdays with prior notice..
- 20 Annual Leaves.
- Map: https://share.google/LbE9eOcDMknHyafF8.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Digital Marketing, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿40,000 - ฿50,000, สามารถต่อรองได้
- The incumbent is responsible for assisting the Digital Marketing Department or team to provide analysis and reporting on digital projects / campaigns and placements, website traffic, social media impression and others. You should keep an eye on data that shows changing trends in advertising consumption. This role requires one who keeps abreast of new social media sites, web technologies and digital marketing trends. If you re an excellent communicator, capable & passion in digital marketing-related job, we would love to hear from you.
- The position requires strong attention to customer relations, interactive communication skills, and problem-solving ability.
- Build and execute social media strategy through competitive research, platform determination, bench marking, messaging and audience identification.
- Continuously improve by capturing and analysing the appropriate social data/metrics, insights and best practices, and then acting on the information.
- Collaborate with Marketing and Product development teams to create social buzz regarding new products launches.
- Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.
- Contribute to team effort by accomplishing related results as needed.
- Any other task that may reasonably assign by supervisor.
- Key Requirements.
- Candidate must possess at least bachelor s degree or any equivalent.
- Prefer 1-2 years of working experiences in related filed & position.
- Preferably Senior Executive specialized in Digital Marketing or equivalent.
- Required language: English (Verbal & written communication).
- Ability to work under pressure, independent.
- Creativity and writing skills.
- Numerical skills.
- Basic IT skills.
- Problem-solving aptitude.
- Excellent interpersonal & communication abilities.
- Executive & senior positions are available.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Google Analytics, SEO, Wordpress, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿40,000 - ฿50,000, สามารถต่อรองได้
- Complete Technical SEO Audits.
- Performing keyword research and continually analyzing results to optimize website content, as well as reporting progress and results.
- Analyze and understand complex SEO issues or needs to produce simple explanations and specific action plans that support the client s SEO strategy.
- Optimize all technical aspects of client websites for maximized indexing and keyword relevance.
- Keep pace with SEO, search engine, and internet marketing industry trends and developments and report changes (and subsequent strategy updates) as needed.
- Consulting with web developers and IT administrators to ensure necessary technical architecture is in place - Advise, collaborate with, and synthesize feedback from internal teams, to push for technical SEO best practices.
- Use a variety of tools to monitor rankings, traffic, conversions, competitors, and link profiles for clients.
- Maximize organic traffic growth for clients, ensuring that modern SEO techniques are properly and consistently implemented.
- Setup and configuration of WordPress website & plugins.
- 3 years of technical SEO experience (in-house or agency), preferred experience in igaming industry.
- Extensive experience (and proficiency) with Webmaster Tools and Google Analytics.
- Proven ability to investigate issues with Webmaster Tools, analyze changes in organic (and other) traffic to deliver business insights and recommendations.
- Experienced with Google Tag Manager.
- Experience working with back-end SEO elements such as.htaccess, robots.txt, metadata,and site speed optimization to optimize website performance.
- Experience in quantifying marketing impact and SEO performance.
- Strong understanding of technical SEO (sitemaps, crawl budget, canonicalization, Schema.org, etc.).
- Proven ability to navigate WordPress, troubleshoot issues, and fulfill technical SEO resolutions within WordPress.
- Excellent problem solving and analytical skills with the ability to dig extensively into metrics and analytics.
- Effective (efficient and clear) cross-functional communicator.
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
GIS, Python, English, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Lead Field Survey Design and Execution.
- Plan and implement field surveys applying modern methodologies, tools, and technologies.
- Execute topographic, hydrographic, exposure, and control surveys utilizing GPS/GNSS, total stations, drones, sonar, and other appropriate instruments.
- Process and validate raw survey data, ensuring high standards of quality control and data integrity.
- Provide expert input on survey data interpretation and its application in planning, design, and decision-making processes.
- Conduct hands-on training sessions for internal and partner institutions on cost-effective survey techniques and data processing workflows.
- Develop and Operationalize GIS and Remote Sensing Solutions.
- Collaborate with project teams to design and implement GIS-based solutions supporting spatial analysis and decision-making.
- Manage spatial databases and geospatial platforms, maintaining data accuracy, consistency, and accessibility.
- Integrate and analyze remote sensing data (e.g., satellite imagery, UAV/drone data, LiDAR) for project-specific applications.
- Perform spatial analysis to derive insights, identify risks, and support forecasting and scenario modelling...
- Develop GIS-based models to assess exposure, suitability, and hazard vulnerability.
- Create maps, dashboards, and visualization materials to communicate analytical findings to technical and non-technical audiences.
- Compile technical documentation and stay abreast of emerging tools and practices in GIS, remote sensing, and surveying.
- Design and deliver training modules on GIS/RS workflows, including digitization, spatial analysis, and visualization techniques.
- Support Programmatic and Project Implementation.
- Assess institutional capacities, identify technical gaps, and recommend GIS/RS-related interventions aligned with project objectives.
- Coordinate with project stakeholders, technical experts, and implementing partners to ensure timely and coherent activity delivery.
- Document capacity-building initiatives, including pre/post assessments and recommendations for future technical assistance.
- Contribute to the development of technical and financial proposals, concept notes, and knowledge products focused on GIS, early warning, climate adaptation, and disaster resilience.
- Contribute to Platform and Tool Development for DRRM and CCA.
- Support the design, refinement, and population of spatial databases and decision-support tools (e.g., SESAME, DRR DSS, IBF DSS) that aid in disaster risk reduction, early warning systems, and climate change adaptation.
- Other Duties.
- Undertake any additional tasks relevant to the successful implementation and documentation of project activities, as may be reasonably assigned by the Climate Risk Management Specialist or relevant project supervisors..
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
Biology, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿17,000 - ฿34,000, สามารถต่อรองได้
- Perform routine and advanced mammalian cell culture, including maintenance, expansion, and cryopreservation..
- Conduct transfection experiments using chemical, lipid-based, or electroporation methods..
- Optimize gene expression protocols and analyze outcomes using fluorescence microscopy, flow cytometry, and qPCR..
- Prepare and maintain detailed lab records, SOPs, and experimental documentation..
- Assist in the development and execution of cell-based assays, including viability, proliferation, and reporter assays..
- Support troubleshooting, protocol optimization, and data analysis..
- Maintain lab equipment and ensure compliance with safety and quality standards..
- Master s degree in Cell Biology, Biotechnology, Molecular Biology, or a related field..
- Minimum 2 years of hands-on experience with mammalian cell culture and transfection techniques..
- Proficiency in aseptic techniques and familiarity with various cell lines (e.g., HEK293, CHO)..
- Strong problem-solving skills and attention to detail..
- Ability to work independently as well as part of a collaborative team..
- Excellent written and verbal communication skills..
- Must be able to communicate in English..
- Experience with stable cell line generation or CRISPR-based editing..
- Experience with molecular cloning, ELISA, Southern blot, and Western blot..
- Familiarity with laboratory automation or high-throughput screening..
- Located in Chiang Mai..
- Competitive compensation plan.
- Bonuses and pay increase upon performance.
- Access to a team of researchers.
- The company will offer a one-year contract which can be extended..
- 5 days / week (Monday - Friday).
- Estimated 7-8 hours / day for full time.
- Only candidates who are physically located in Chiang Mai, Thailand will be considered. The role is on-site, in the lab.
- To apply: Please submit your CV and a cover letter detailing your relevant experience to [email protected], or complete the form below.
- Google form: https://forms.gle/QRpg3EaVadq3GL9u9.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Public Relations, Creative Writing, Thai, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿20,000 - ฿30,000, สามารถต่อรองได้
- Drafts basic public relations materials including news releases, media alerts, fact sheets and other materials as directed.
- Carries out special and media event planning activities and arrangements as outlined by the public relations specialist.
- Attends weekly meetings with team to update projects and participates in brainstorming sessions.
- Assists with the development and updating of media lists and other databases, including client, marketing, prospect and administrative databases. Other tasks include database creation, data entry and update additions and corrections. The intern will provide data output in the form of letters, fax lists, data lists and other reports as requested by account staff.
- Assists with the management of outside vendors to successfully complete outside work, including, but not limited to printing of materials, renting of audio/visual equipment, photography, graphic arts services or supplying needed products.
- Assists with administrative duties including fax processing, sorting, collating, stuffing envelopes, mailings and other administrative functions as assigned.
- Assists with the management of newspaper and periodical inventories for easy access.
- Performs other activities as assigned.
- The Public Relations Assistant will be a recent graduate with a degree in public relations, marketing, advertising, mass communications or other related program.
- The individual must demonstrate the ability to undertake basic public relations writing assignments (Thai/English), and pose an understanding of basic media relations skills, an ability to interact professionally with clients and good judgment.
- A working knowledge of computers, MS Office and database management software is necessary.
- The public relations assistant will be mentored by the PR Consultant who will help the intern prioritise tasks and focus on multiple projects and deadlines simultaneously.
- Background in Marketing, Communications, PR, or Digital Media is a plus.
- Positive, Reliable, Flexible, and Eager to learn.
- Computer Proficient.
- Native Thai speaker: Billingual in English.
- Solution-Oriented.
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
Negotiation, Project Management, Sales, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿38,000 - ฿55,000, สามารถต่อรองได้
- Act as a technical partner in consultative selling, translating client requirements into scalable and practical solutions.
- Gather and analyze requirements from enterprise and government clients.
- Collaborate with Solution and Architecture teams to design end-to-end solutions.
- Prepare Terms of Reference (TOR), technical proposals, and supporting documentation for project bidding and presentations.
- Present and explain solutions to clients, both technical and non-technical stakeholders.
- Support end-to-end bidding processes, especially for government (B2G) projects.
- Coordinate with vendors, partners, and internal teams to ensure solution alignment and project readiness.
- Work closely with Sales and Business Development teams to drive deal success.
- Bachelor s degree in Engineering, Computer Science, IT, or related fields.
- 1-2 years of experience in Presales, Solution Design, or Technical Consulting.
- Solid understanding of Application, Cloud, Security, and System Integration.
- Exposure to government bidding processes (B2G) is a plus.
- Strong communication and presentation skills, with the ability to simplify complex technical concepts.
- Analytical mindset with the ability to interpret requirements and translate them into solutions.
- Proactive, adaptable, and comfortable working in a fast-paced environment.
- Preferred Qualifications.
- Basic understanding of B2G sales cycles, government procurement, and TOR analysis.
- Experience working with cross-functional teams in project-based environments.
- Why Join Us .
- Be part of high-impact projects in Deep Tech.
- Gain hands-on experience in end-to-end solutioning and bidding processes.
- Work in a fast-growing, innovation-driven environment.
- Opportunity to grow into Solution Consultant / Presales Specialist.
- Warehouse 26
- BTS Phrom Phong.
- MRT Queen Sirikit National Convention Centre..
ทักษะ:
Salesforce, Cloud Computing
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Responsible for supporting Thailand Public Sector accounts.
- Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.
- Engage with business users to define, create and implement solution prototypes and pilots, and then manage those pilots through their inception to completion.
- The ability to confidently present and articulate the business value of the Salesforce cloud-based application suite and platform to managers and executives of all levels.
- Be an innovator who can create new solutions using out-of-the-box thinking.
- Deliver product, technical, and security related responses on RFPs/RFIs.
- Work as a team player by contributing, learning and sharing new knowledge.
- Demonstrate a working knowledge of how to integrate cloud applications to existing business applications.
- Manage multiple customer engagements concurrently.
- Be self motivated, flexible, and take initiative..
- Required Skills.
- At least 8 to 10 years experience in a comparable pre-sales position, supporting the sales cycle in selling CRM or high value business solutions.
- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
- Superior presentation and demonstration skills.
- Experience in multi product solution selling to enterprise customers.
- A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
- Business Analysis and Business case/ROI construction.
- Data modelling skills are desirable.
- Experience selling to Public Sector agencies and statuary bodies are desirable..
- Excellent benefits include:}.
- Private Medical Insurance, Dental Insurance, Health Screening.
- Wellness Reimbursement Programme.
- Education Reimbursement Programme.
- Unleash Your Potential.
- When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what s possible for yourself, for AI, and the world.
- Accommodations.
- If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
- Posting Statement.
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
ประสบการณ์:
15 ปีขึ้นไป
ทักษะ:
SAP, ERP, Oracle
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Serve as the go-to expert for SAP S/4HANA Public Cloud solution, supporting customers throughout their digital transformation journey.
- Design and deliver high-impact, contextualised solution demonstrations that resonate with customer challenges and objectives.
- Engage with C-level executives, IT, and business stakeholders to articulate SAP s value proposition in a compelling and consultative manner.
- Partner closely with SAP Account Executives, FSM Solution Sales Executives to qualify opportunities, shape strategic account planning and build the appropriate solution license BOM.
- Lead competitive positioning efforts by differentiating SAP s solutions from key competitors in the ERP market.
- Guide Partners on topics like License/BOM clarifications, Solution demo / presentation content to drive indirect deals in Corporate & Partner Driven Segments.
- Demand Generation and Thought Leadership:Drive high-impact demand generation (DG) campaigns and marketing initiatives in collaboration with SAP Digital Hub, SAP Field Marketing, SAP PES Marketing and Partner teams.
- Represent SAP at industry events, webinars, and roundtables, showcasing thought leadership in Cloud ERP and Digital Transformation.
- Periodically enable SAP s internal sales teams and ecosystem partners on the latest innovations in S/4HANA Public Cloud and related technologies.
- Customer Adoption and Success:Act as a trusted advisor throughout the entire customer lifecycle, from presales to post-implementation adoption.
- Support customers in the successful transition to S/4HANA Public Cloud, ensuring a smooth and value-driven adoption.
- Collaborate with SAP s implementation partners, SAP Partner Delivery Managers, SAP Product Success, SAP Customer Success teams to ensure successful deployments, issue escalation resolution, continuous adoption and customer satisfaction.
- Maintain strong relationships with key customer stakeholders to drive renewals and expansions.
- What You Bring:15+ years of competitive ERP presales experience in leading enterprise software organizations.
- Strong experience with SAP S/4HANA Public Cloud, Cloud ERP, or competitive SaaS ERP solutions (e.g., Oracle Cloud ERP, Workday, Microsoft Dynamics 365, OBIC, NetSuite).
- Deep understanding of Cloud, SaaS, and Platform-as-a-Service (PaaS) business models.
- Deep business process functional knowledge in Supply Chain and/or Finance.
- Proven ability to engage with executive stakeholders, translate business requirements into technology solutions, and build compelling value propositions.
- Excellent storytelling and presentation skills, with a passion for engaging customers and partners.
- Ability to navigate complex sales cycles, overcome objections, and drive successful deal closures.
- Strong analytical skills and ability to align technology solutions with customer business strategies.
- Bachelor's or Master s degree in Business, IT, Engineering, or related fields.
- You will be working closely with:SAP Account Teams: To collaborate on deal strategy and execution.
- Partner Delivery Management, Customer Success & Services Teams: To ensure seamless post-sales adoption and customer satisfaction.
- SAP Global Digital Content Factory: To leverage best-in-class assets for presales engagements.
- SAP Partners & Implementation Teams: To support customer transformations and ensure successful deployments.
- Professional Skills:Business Acumen.
- Customer-Centric Approach.
- Executive Engagement.
- Strategic Thinking.
- Effective Communication.
- Technology & Industry Expertise:SAP S/4HANA Public Cloud.
- Other Relevant/Competitive Cloud ERP & SaaS Solutions.
- Artificial Intelligence & Business AI.
- RISE with SAP & Grow with SAP.
- Role-Specific Competencies:Competitive ERP Positioning.
- Value-Based Selling & Customer Storytelling.
- Hands-on Solution Demonstrations.
- Overcoming Objections.
- Demand Generation Strategy.
- Cloud Strategy & Digital Transformation Advisory.
- Bring out your best
- SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
- We win with inclusion.
- SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
- SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
- For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
- Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
- Successful candidates might be required to undergo a background verification with an external vendor.
- AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.
ประสบการณ์:
8 ปีขึ้นไป
ทักษะ:
Data Warehousing
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Intermediate certification on at least 1 cloud ecosystem and 1 data related cloud technology.
- Advanced knowledge of security for cloud computing.
- Expert level skills for Informatica services and product capabilities in respective major or area of focus.
- Ability to engage VP/Director customer personas.
- Credibility with data engineers, data scientists, and other technical personas.
- Expert storytelling and presentation skills across multiple horizontal and vertically specific use cases.
- Advanced technical knowledge of hybrid deployment of software solutions, data warehousing, database, and/or business intelligence software concepts and products.
- Strong written and verbal communication skills.
- Ability to create and execute on a strategic technical account plan.
- ESSENTIAL DUTIES.
- Proactive learner.
- Manage customer engagements independently.
- Responsible for sharing best practices, content, and tips and tricks, and competitive intelligence for major or area of focus across area or theater.
- Stay current on certification of services required for area of responsibility.
- Perform all activities leading up to the delivery of a customer demo with no assistance including discovery, technical qualification/fit, customer presentations, demos, and related customer facing communication.
- Create and deliver customized demos.
- Conduct technical workshops with customers.
- Lead RFP responses and POC s.
- Partner with the CSM team on nurture activities including technical advisory, workshops, etc.
- Provide customer feedback on product gaps using Vivun.
- Ability to support demos at marketing events independently.
- Ability to create and present new customer demos for new use cases with minimal assistance.
- Present existing EBC content.
- EDUCATION & EXPERIENCE.
- 8+ years of relevant experience in data integration, master data management, or data governance.
- 10+ years of presales/technical sales or consulting experience.
- BA/BS or equivalent educational background is preferred.
- LI-Y.
- Unleash Your Potential.
- When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what s possible for yourself, for AI, and the world.
- Accommodations.
- If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
- Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
- Posting Statement.
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
SAP, Finance, Negotiation
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Bachelor s degree in Business, Marketing, Information Technology, or related field.
- Management consulting type profile with 10-15 Years Industry or Practitioner experience; Executive relationship building skills with proven C-suite influence.
- B2B enterprise experience with multi-stakeholder SaaS cycles, plus top-tier consulting and deep industry expertise.
- Proven experience in account management, solution sales, or customer success roles.
- Strong understanding of solution sales, customer value realization, and account planning methodologies; Expansion selling track record (account growth).
- Deep SAP and domain expertise, with strong understanding of AI and innovation trends.
- Maps value levers and tell a quantified ROI storytelling and compelling business case creation.
- Strategic thinking, business acumen, relationship building and client advocacy skills.
- Excellent communication, negotiation, and stakeholder management abilities.
- Ability to work collaboratively in a matrixed environment and influence without direct authority.
- Analytical mindset with a focus on problem-solving and continuous improvement.
- 12 plus years experience in a quota carrying role.
- 4 plus years domain experience in applicable sub solution area domain either from related industry or consulting (Spend management solutions).
- Why This Role Matters.
- The SSE is pivotal in shaping SAP s market leadership by delivering transformative solutions, driving innovation (especially in AI), and orchestrating value across the customer lifecycle. This role is at the intersection of strategy, technology, and relationship management, ensuring customers realize the full value of their SAP investments while positioning the organization for sustained growth.
- Bring out your best
- SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
- We win with inclusion.
- SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
- SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
- For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
- Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
- Successful candidates might be required to undergo a background verification with an external vendor.
- AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
Project Management, Business Development, Statistics
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Lead projects/change requests with low to medium complexity and defined scope.
- Plan and define project management activities and budgets.
- Estimate project timelines, resources, and assign owners for each activity.
- Provide support to project teams as appropriate.
- Track project status and progress; monitor and control to ensure all activities are delivered with quality, within budget, and on schedule.
- Identify and manage project risks, issues, and dependencies.
- Ensure project readiness and prepare for production go-live/implementation.
- Provide post-production support to business users.
- Deliver accurate and timely status reports to management and relevant stakeholders.
- Maintain and update the project/change request database in the agreed shared drive.
- 2) Requirement ManagementUnderstand and assess current business processes, procedures, methods, and system functionalities to recommend solutions and alternatives.
- Collaborate with business units to identify enhancement opportunities (e.g., IT enhancements, process improvement).
- Facilitate and prepare cost-benefit analysis (business case).
- Gather and document user requirements (process flows, functions, screens, and system outputs).
- Prepare and maintain requirement documents and related communications.
- Prepare RFPs and participate in vendor selection.
- Conduct requirement walkthroughs and obtain sign-off from stakeholders.
- Work closely with developers to ensure clear understanding of requirements and appropriate solutions.
- Coordinate with relevant parties for system design and development.
- Monitor progress to ensure requirements are delivered within the project timeline.
- 3) User Acceptance Test (UAT)Define and plan UAT criteria and activities.
- Support business users in developing UAT scenarios and test cases.
- Act as a liaison between users and developers/designers.
- Collaborate with users to execute UAT activities.
- Record test results, identify improvement areas, and ensure system readiness for implementation.
- Track UAT progress and ensure completion within the project timeline.
- Prepare user manuals and training materials.
- Conduct training sessions and knowledge transfer for relevant stakeholders.
- 4) Consultancy ServicesProvide advisory support to users in identifying enhancement opportunities.
- Deliver consultancy and training services to drive continuous improvement.
- 5) Complexity of Work and DependencyResponsible for small-size or simple projects.
- Work primarily with internal stakeholders.
- Lead projects with guidance and support from a supervisor.
- Qualifications:At least 5 years experience in Project Management, Business Analysis, Business Development and Improvement, or other related fields.
- Bachelor's or Master's Degree in Business Administration, Project Management, Engineering, Information Technology, Statistics or related field.
- Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.
- Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
- Join us. Let's care for tomorrow.
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
Negotiation, Microsoft Office
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Engage line managers in understanding their hiring needs, including job and task analysis to document job requirements and objectives.
- Employ effective sourcing strategies and techniques to identify suitable candidates.
- Handle logistics including candidate interviews, reference checks, salary negotiation, offer processing.
- Manage needs of prospective candidates through effective communication.
- Report on regular basis to stakeholders about candidate pipelining, talent mapping and effectiveness of recruitment plans.
- Support assignments or projects (as required) to enhance the effectiveness of the talent acquisition team.
- Your role as a leader
- At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Specialist across our Firm are expected to:Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
- Respect the needs of their colleagues and build up cooperative relationships.
- Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams work to achieve the objectives.
- Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
- Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
- Offer insights based on a solid understanding of what makes Deloitte successful.
- Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
- Understand disruptive trends and promote potential opportunities for improvement.
- Requirements If you are someone withTertiary qualification from a reputable institution.
- 5+ years of full cycle experience managing full-cycle executive recruitment, ideally with a blend of agency, RPO, and in-house talent acquisition exposure.
- Experience sourcing and hiring candidates within the IT, Cyber and Business Consulting industry is highly desirable.
- Strong expertise in candidate sourcing and conducting competency-based interviews.
- A proven track record of success in a metrics-driven, high performance recruitment environment.
- Proven achiever in a metrics-driven, high-performance recruitment environment.
- Proficiency in using Applicant Tracking Systems (ATS) and Microsoft Office tools.
- Demonstrated ability to build strong relationships and influence key stakeholders at all levels.
- Next Steps So what are you waiting for? Join the winning team now.
- Due to volume of applications, we regret only shortlisted candidates will be notified.
- Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 113541In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.
ทักษะ:
Excel, Power BI
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Hospital Fax Claims.
- Provide supports to team in handling the fax claims from the hospital.
- Check the information from fax claims documents, and record into the system.
- Approve for the payment base on authorization.
- Perform rejection of fax claims received Require the additional information Issue memo into the system for administration in performing next steps.
- Submit for further investigation.
- Request the hospital records from hospital.
- Continuously monitor and make decision for the pending cases of Claims Hospital Fax, or back log.
- Hospital assessment Claims (OPD cashless).
- Provide support team in handling the OPD cashless claims from the hospital.
- Perform investigation and make decision for OPD cashless claims received in the system.
- Approve for the payment base on authorization.
- Perform rejection of fax claims received.
- Require the additional information.
- Issue memo into the system for administration in performing next steps.
- Submit for further investigation.
- Request the hospital records from hospital.
- Continuously monitor and make decision for the pending cases of OPD cashless Claims Hospital or back log.
- Consolidate/manage the complex cases which requires for Claim Committee Decision, and present to Claim Committee and COO/ CEO according to the authorization.
- Report- Collect the information, and support Manager - Claims Hospital Fax in providing the daily and monthly reports regarding to volume and turnaround time of Claims Hospital Fax.
- Give consult / advise medical related to jr. claim assessor or others.
- Must HaveBachelor's or master's degree in business administration, Nursing, Business of Sciences (Medical Technology), or other related field.
- At least 2 yrs of experience in Claims assessor, or other related fields in insurance industry.
- Accuracy concern detail orientation.
- Experience in using claims/CRM systems.
- Ability to prioritize claim related functions.
- Knowledge of MS Office, Excel, PowerPoint or data software Power BI will be advantage.
- Strong leadership/supervision skills.
- Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
- Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
- Join us. Let's care for tomorrow.
ประสบการณ์:
2 ปีขึ้นไป
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Bachelor's or Master's Degree in Business Administration, Nursing, Business of Sciences (Medical Technology), or other related field.
- 2 years experience in Nurse, Claims assessor, or other related fields in insurance industry.
- Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.
- Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
- At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
- We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
- Join us.Let's care for tomorrow.
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Evaluation and Investigation Specialist - Evaluation and Investigation - Thailand
- Bangkok
- Employment Type
- Regular
- Job Code
- A95107
- The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
- The evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function.
- The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.
- It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
- This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
- What will I be doing?
- DCG Assessment, completion of weekly and bimonthly assessment of search quality in accordance with evaluation standard documents.
- Judging user search needs through query and tools, and sorting out the classification of requirements.
- Comb the types of search bad cases and rate the quality of the results.
- Give ideal search results and feedback suggestions for policy improvement.
- Bachelor and above degree. Excellent skills in Thai and English as a working language to communicate with stakeholders who are based in English-speaking and Thai-speaking markets.
- Strong ability to learn and understand.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
- Preferred Qualifications
- Familiarity with search engines and algorithms of any social media platform would be a plus point.
- An in-depth understanding of local culture and familiarity with the Internet usage habits of local users.
- Familiar with common office software, machine learning project experience is preferred.
- Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials
- Job Information
- About TikTok
- TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
- Why Join Us
- Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
- We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
- Diversity & Inclusion
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
Procurement, ERP, SQL, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Receiving, stowing and picking, packaging and shipping, sorting and counting of computer hardware parts physically and logically.
- Working on part request from Technicians and reviewing inventory availability.
- Monitor Logistics dashboards and request for actions to ensure that the InfraOps meet the KPI target.
- Balance the inventory within the cluster and region when needed.
- Coordinate with procurement and vendor to schedule part delivery. Track and update shipment status and manage the delivery issues with transportation vendors.
- Storage facility management and administration. Cycle count, daily audit, 7S etc.
- Complying with inventory process in part handling activities for instance parts quarantine, media parts, critical parts control.
- Participation in continuous improvement initiatives in addition to day-to-day inventory requests.
- Process RMA to vendors and scrap parts.
- A day in the lifeMonitor the parts availability for break-fix ticket.
- Manage shipment receiving and inventory management.
- Facilitate internal customers to complete the maintenance activities.
- Participate the continuous improvement project.
- Deploy global solution to meet the global standard.
- Innovate the existing application to improve customer experiences.
- BASIC QUALIFICATIONS.
- Bachelor degrees in any discipline preferably in Logistics, Supply chain and Engineering.
- 1-2 years experience in Logistics or Data Center industry.
- Good English proficiency in writing and reading.
- Experience in WMS or ERP.
- Bachelor degrees in any discipline. Prefer Logistics, Supply chain and Engineering
- 1 to 2 year experience in Logistics industry or Data center
- Good English proficiency in writing and reading
- Experience in WMS or ERP
- PREFERRED QUALIFICATIONS.
- Basic skill in AI tools, SQL and Dashboard creation.
- Experience in managing IT hardware and Network equipment inventory.
- Familiar with Electrical and Mechanical spare parts.
- Basic skill in Ai tools, SQL and Dashboard creation.
- Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.
ทักษะ:
Social media
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- This role will build a Customer Experience strategy that leverages new sources of expertise and best practices to create the framework and standards that lead to customer experiences that surpass expectations, create differentiation, and drive loyalty and revenues while also reducing operating costs. This role will be responsible for guiding and influencing leadership team, customer-facing, operational business teams in designing and implementing a cross-functional and multi-channel target customer experience for FWD.
- Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
- Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
- Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that captures the voice of the customer from key touch-points, employees and social media in continually elevating and refining customer experience objectives and strategies.
- Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
- Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
- Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
- Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
- Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.
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