เงื่อนไขการค้นหา

ทักษะ:

Human Resources Development

ประเภทงาน:

งานประจำ

• Partner with business leaders to embed a high-performance and agile culture.
• Lead organization's effectiveness initiatives and facilitate organization diagnostics and recommend interventions to improve productivity, collaboration, and organizational health.
• Learning & Development Leadership.
• Develop and oversee enterprise learning strategy covering leadership, functional, regulatory, compliance, and future skills development.
• Ensure effective implementation of annual training roadmap and development programs.
• Oversee training needs analysis, curriculum design, learning technologies, vendor management, and budget utilization.
• Establish evaluation methodology to measure learning effectiveness and business impact.
• Promote a continuous learning culture and strengthen managerial coaching capabilities across the organization.
• Talent Management & Succession Planning.
• Lead enterprise talent management framework, including talent review, succession planning, leadership pipeline development, and career management.
• Identify critical roles and develop succession strategies to mitigate business continuity risks.
• Oversee Individual Development Plans (IDPs) and accelerated development programs for high-potential employees.
• Performance Management.
• Lead organization-wide performance management framework and annual performance cycle.
• Ensure consistency, fairness, and transparency in goal setting, evaluation, calibration, and reward linkage processes.
• Review and enhance performance management policies, tools, and communication practices.
• Provide guidance and coaching to leaders on performance-related decisions and employee development discussions.
• Utilize data analytics to identify trends, performance gaps, and opportunities for improvement.
• Employee Engagement & Culture.
• Lead initiatives to strengthen organizational culture aligned with corporate values and desired leadership behaviors.
• Oversee Employee Engagement surveys, action planning, and culture enhancement programs.
• Partner with leadership teams to improve employee experience and engagement outcomes.
• Monitor engagement trends and recommend interventions to address key organizational concerns.
• HR Projects & Digital Transformation.
• Oversee strategic HR transformation projects and cross-functional initiatives.
• Drive adoption of HR technologies, analytics, automation, and employee self-service solutHR Analytics & Reporting.
• Lead the development and governance of HR Analytics reporting, dashboards to support strategic decision-making.
• Prepare regular management reports, executive presentations, HR analytics dashboards, for Head Quarter/Regional Office submissions with actionable insights and recommendations.
• Drive continuous improvement of HR dashboards and visualization tools to provide timely and meaningful workforce insights.
• Bachelor's degree in HR, Organizational Development or related field.
• 10+ years of HRD experience with demonstrable results in Learning & Development, Performance management, Talent management and HR Analytics.
• Strong project/program management skills, experience leading cross-functional initiatives.
• Excellent facilitation, stakeholder management, and communication skills.
• Fluent Thai and English (written and spoken).
• MSIG Insurance (Thailand) Public Company Limited.
• 1908 MSIG Building, New Petchburi Road,.
• Bangkapi, Huaykwang, Bangkok 10310.
• th.msig-asia.com.

ทักษะ:

Analytical Thinking, Labor law, English, Thai

ประเภทงาน:

งานประจำ

• BANGKOK GENERAL OFFICE.
• Overview of the job.
• The Human Resources Manager role belongs to the 'Human Resources' job family. This job family is dedicated to developing and executing HR strategies that foster organizational and people effectiveness. HR managers play a key role in driving growth and sustaining our winning culture. Your career opportunities include roles in HR Business Partners, Talent Acquisition, Talent Practice, Diversity & Inclusion, and more.
• Your team.
• You will be reporting directly to Country HR Director and will work with business leaders across multiple functions.
• How success looks like.
• Execute HR processes in your area of responsibility, such as employee performance management, compensation and benefits administration, etc.
• Ensure all HR activities adhere to company policies, local labor laws, and regulations, minimizing legal and reputational risks. Proactively identifies and addresses compliance gaps.
• Create positive experiences for new hires and exiting employees, ensuring smooth transitions and compliance.
• Become a go-to resource for employees and managers on HR policies, procedures, and best practices. Provide timely and accurate guidance.
• Identify key business opportunity areas in terms of people management and partner with business leaders to execute interventions.
• Successfully balance employee needs with business objectives to create integrated solutions and positive work environment.
• Stay updated on HR best practices, industry trends, and changes in labor law. Seek out opportunities for personal and professional development.
• Look for ways to streamline and improve existing HR processes for greater efficiency and effectiveness.
• Actively contribute to broader HR projects or employee engagement initiatives, even if in a supporting role.
• Understand HR systems and consistently deliver results via operational excellence.
• Identify key business building opportunities and implement interventions.
• Contribute to HR initiatives execution/employee engagement activities.
• Build capabilities and deliver business impact with excellence.
• Build autonomy and personal initiative.
• Job Qualifications.
• Role Requirements.
• Bachelor's or master's degree with an excellent academic background.
• Fresh graduates are welcome to apply - HR-related experience is a plus.
• Strong interpersonal, communication and analytical thinking skills.
• Ability to influence and shape team dynamics and organizational culture.
• Excellent in leading projects/initiatives from end to end.
• Proficient in English and Thai.
• About us.
• We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always , Ariel , Gillette , Head & Shoulders , Herbal Essences , Oral-B , Pampers , Pantene , Tampax and more. Our community includes operations in approximately 70 countries worldwide.
• Visit.
• http://www.pg.com.
• to know more.
• Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we're committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being "in touch" so we craft brands and products to improve the lives of the world's consumers now and in the future. We want you to inspire us with your unrivaled ideas.
• We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
• Job Schedule.
• Full time.
• Job Number.
• R000151424.
• Job Segmentation.
• Entry Level.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Recruitment, Budgeting, Payroll

ประเภทงาน:

งานประจำ

The HR Manager is responsible for the day to day transactions and policy administration relating to all phases of the employee life cycle, such as recruitment, induction, payroll, compensation and benefits, performance management, discipline, and resignations or terminations. In addition, the HR Manager oversees the organizing of online and offline recruitment events. The HR Manager ensures the maintenance of HRMS, talent database, and presence on recruitment website. The HR Manager also works with senior management on organizational structure, HR manpower plan, talent management p ...

ทักษะ:

Power BI

ประเภทงาน:

งานประจำ

• Design and develop framework and policy to support workforce capability to address business growth.
• Design and develop framework policy and facilitate activities to support talent and successor pipeline including policy and guideline on career progression, internal mobility and development programs, employee development interventions.
• Act as the Center of Expertise (COE) for Learning & Development, Talent and Successor Development, Core Values, and Culture including annual employee engagement and org ...
• Lead end-to-end people/organization capability development projects (ad-hoc) from concepts to successful adoption.
• Ability to analyze effectiveness, people ROI of development activities/interventions/programs.
• Learning and Development Design and Policy (CoE).
• Develop and establish L&D policies, standards, and competency frameworks and tools (including core and technical competencies) aligned with business goals, along with assessment tools, learning roadmaps, and structured programs (e.g., leadership, talent development, and mandatory curricula).
• Design and develop learning roadmaps, annual learning catalogues, mandatory learning curriculums, leadership development programs, talent development initiatives.
• Conduct training needs analysis and identify capability gaps and people insights from assessment results.
• Design and develop development interventions linked to performance management processes and business priorities such as increase effectiveness of IDP.
• Coordinate with internal stakeholders, external training providers, and subject matter experts to ensure learning solutions effectively address business and workforce needs.
• Ability to design and develop methodology to evaluate effectiveness of investment/ROI for development programs.
• Facilitate and deliver specific learning interventions, workshops, knowledge-sharing sessions, and development programs where appropriate e.g. train-the-trainer.
• Monitor, evaluate, and continuously improve learning effectiveness through use of data analytics.
• Development standard materials, reports, presentations using Power BI, AI-productivity tools.
• Talent Development and Succession Planning.
• Design framework for talent and successor management (from identification, calibration, development and monitor) towards successor readiness.
• Employee Engagement, Culture and Organizational Effectiveness.
• Drive organization-wide employee engagement and organizational health surveys, including end-to-end planning to making recommendation for enhancement plans.
• Drive organization-wide initiatives to strengthen Core Values and Culture.
• Project Management.
• Design and Drive organization-wide rollout and adoption of people initiatives through close partnership with HR Business Partners and business leaders.
• Bachelor s degree or higher in Human Resources Management, Business Administration, Economics, Organizational Development, or related fields.
• At least 8-10 years of experience in Learning and Development, Career management, Competency, Leadership Development Program, Talent Program, Succession Plan, HRBP Role, or related HR functions.
• Experience in designing, coordinating, and evaluating learning and development programs, including leadership development, competency development, and career development initiatives.
• Strong analytical skills with the ability to interpret people data and translate findings into practical development solutions.
• Proficiency in Microsoft Excel, including data analysis and reporting, Presentation skills, Power BI, Learning Management Systems is an advantage.
• Strong stakeholder management, facilitation, communication and presentation to drive solutions and commitment.
• Ability to work collaboratively with line managers, functional leaders, external vendors, and cross-functional HR teams.
• Good command of English, both written and spoken. TOEIC 750 above.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Data Analysis, Recruitment

ประเภทงาน:

งานประจำ

• Drive execution of strategic priorities.
• Translate CEO and leadership priorities into clear plans, workstreams, milestones, and actions.
• Drive selected cross-functional initiatives from planning through execution.
• Ensure consistent follow-through across stakeholders so that priorities do not stall.
• Proactively identify risks, bottlenecks, and dependencies, and take action to resolve or escalate.
• Support decision-making through structured analysis.
• Break down ambiguous problems into structured analyses and actionable insights.
• Gather, analyze, and synthesize data from multiple sources to support leadership decisions.
• Develop clear recommendations with rationale, trade-offs, and implications.
• Prepare high-quality decision-support materials (briefs, presentations, summaries).
• Drive cross-functional alignment.
• Work closely with business units and functions to align on priorities, timelines, and deliverables.
• Facilitate discussions, working sessions, and follow-ups across stakeholders.
• Clarify ownership, ensure accountability, and maintain momentum across initiatives.
• Ensure execution discipline and project governance.
• Manage project tracking, status reporting, meeting cadences, and action follow-ups.
• Ensure visibility across key initiatives, with clear updates on progress, risks, and next steps.
• Improve execution discipline through better tracking, structure, and operating rhythm.
• Create high-quality executive materials.
• Develop clear, concise, and insight-driven presentations, memos, and briefing notes.
• Distill complex information into simple, structured narratives for leadership.
• Tailor communication for different audiences, from senior executives to cross-functional teams.
• Support special projects and continuous improvement.
• Lead or contribute to strategic, urgent, or high-impact projects as assigned.
• Identify opportunities to improve workflows, coordination, and decision processes.
• Leverage digital tools and AI to enhance productivity, speed, and quality of execution.
• What You Bring.
• Bachelor's degree in engineering, business, economics, or related fields (Master's degree is a plus).
• 0-5 years of experience in strategy, consulting, business operations, or related roles (level will be determined based on experience and capability).
• Demonstrated leadership experience through academic, professional, or extracurricular activities.
• Strong analytical thinking and ability to break down and structure complex problems clearly.
• Ability to work independently, manage multiple priorities, and drive outcomes in a fast-paced environment.
• High ownership, reliability, and strong attention to detail.
• Proven ability to operate in ambiguous situations and work effectively across cross-functional teams.
• Solution-oriented mindset able to move from problem identification to actionable solutions.
• Familiarity with AI tools for research, analysis, and productivity is strongly preferred.
• What You Will Gain.
• Direct exposure to CEO-level priorities and high-impact, cross-functional initiatives.
• Accelerated development in strategic thinking, problem-solving, and executive communication.
• Opportunity to take ownership of meaningful work and build a strong foundation for leadership roles.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, Recruitment, English

ประเภทงาน:

งานประจำ

• Managing project teams including both internal and external resources in the design, development and delivery of client deliverables.
• Leveraging business experience and acumen in identifying strategic alternatives and project approach to client questions.
• Serving as key point of contact with client.
• Providing follow-up with client after project deliverable has been completed to ensure client satisfaction.
• Ensuring clear communication throughout projects and within the team.
• Supporting the development of intellectual property for use on future engagements.
• Managing the process of proposal preparation and/or modifications including overall bid integrity.
• Developing and/or elevating new business opportunities through the identification of follow-on work and new leads.
• Developing broader and deeper knowledge of consulting methodologies and pharmaceutical market through on the job experience and training.
• Providing direction, advice and intellectual leadership to clients and delivery teams.
• Direct consulting teams through consistent participation in team meetings.
• Providing high level input to, and ensures the development of, client reports and presentations and delivery of all or significant portions of findings to client.
• Sharing subject matter expertise with others to elevate our capabilities to deliver world-class solutions for clients.
• Leading ad hoc work streams on critical people-related issues such as recruitment, learning and development.
• Serving as a coach to 3-4 staff.
• Skills & Experience.
• Demonstrable analytical, interpretative and problem-solving skills.
• Well-developed written and verbal communication skills including presentations, chairing meetings, workshop facilitation, business and report writing.
• Strong capability in managing large and/or multiple projects and juggling priorities so that deadlines are met while retaining consistently high quality outcomes.
• Experience working in sizable/ multi-disciplined teams and leading staff.
• Experience in developing credible relationships with senior level managers and executives in the pharmaceutical/healthcare industry.
• Excellent interpersonal skills and ability to work effectively with others in and across the organization to accomplish team goals.
• Ability to contribute to business development through the identification of leads, development of proposals etc.
• Knowledge of key issues and current developments in the pharmaceutical and healthcare industries.
• Knowledge of consulting methodologies, tools and techniques.
• A strong academic track record including minimum Bachelor's degree or equivalent and a relevant graduate qualification and 8-10 years professional experience in consulting, pharmaceutical and/or healthcare industry with evidence of career progression.
• Demonstrable experience in and commitment to the life sciences and/or healthcare industries.
• A track record of leadership and people development.
• Fluency in English (spoken and written).
• A willingness and ability to travel.
• Right to live and work in the recruiting country.
• At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at.
• jobs.iqvia.com.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Data Analysis, Recruitment, English

ประเภทงาน:

งานประจำ

• Academic Advising.
• Guide students in course selection and academic planning.
• Support students in understanding their learning pathway throughout middle school and high school.
• Ensure students meet academic and graduation requirements.
• Student Monitoring & Intervention.
• Monitor student academic performance, attendance, and behavior.
• Identify students who require additional academic support.
• Generate reports to support academic advising and intervention strategies.
• Pastoral Support.
• Provide counseling, mentorship, and guidance for students' personal and emotional development.
• Safety & Student Welfare.
• Ensure safe guarding and student protection protocols are followed.
• Provide a confidential and supportive space for student concerns.
• Communication.
• Act as a liaison between students, families, teachers, and the school.
• Provide weekly reports regarding student well-being, learning progress, and relevant matters.
• Career & Academic Development.
• Organize student workshops and orientation activities.
• Support students with career exploration and academic goal setting.
• Collaboration.
• Work closely with the Senior Advisor on student cases and operational matters.
• Collaborate with teachers to gain deeper insights into individual student academic progress.
• Student Activities.
• Coordinate and organize non-academic student activities.
• Facilitate at least one student activity per month.
• Bachelor's degree in Education, Psychology, orarelatedfield. A Master's degree is an advantage.
• Minimum 2 years of relevant experience in the student supportfield.
• Strong interpersonal, mentoring, and communication skills.
• Ability to support students in a fast-paced school environment.
• Fluent in English (speaking and writing) with TOEIC or IELTS score required.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Recruitment, Leadership Skill

ประเภทงาน:

งานประจำ

• Full-cycle recruitment: manage job requisitions, sourcing, screening, interview coordination, and offer management across departments.
• Workforce planning: partner with hiring managers on headcount requests, open-position tracking, and approvals.
• Onboarding: own new-hire documentation, employment contracts, and Day 1 and Week 1 onboarding plans.
• Employer branding: shape job ad content, candidate experience, and recruitment marketing.
• Compensation, Benefits & Payroll.
• Compensation administration: manage salary structures, pay bands, and periodic compensation review cycles.
• Benefits administration: administer health insurance, social security, provident fund, and other benefits.
• Payroll coordination: process monthly payroll inputs and liaise with the payroll provider and Finance team.
• Market benchmarking: gather market pay data to keep AltoTech's compensation competitive.
• HR Operations, Compliance & Employee Relations.
• HRIS and records management: maintain accurate employee records, HRIS/HR MCP data, and organizational charts.
• Statutory compliance: administer social security, provident fund, work permits and visas, and other labor law filings across Thailand, Singapore, and Malaysia.
• Employee relations: act as the first point of contact for employee queries and concerns, mediate conflicts, and manage disciplinary and offboarding processes in compliance with policy and law.
• General affairs: oversee office administration, facilities vendors, and employee welfare programs.
• Talent Management & Succession Planning.
• Talent reviews: run structured talent reviews and potential/performance assessments with department leads.
• Individual development plans: guide managers on development conversations and career growth planning.
• Succession planning: identify business-critical roles and build succession pipelines and readiness plans.
• Leadership Development Programs.
• Training needs analysis: assess capability gaps across teams and build a training roadmap.
• Program design: design and curate learning programs, workshops, and e-learning content.
• Leadership development: build leadership and management development programs, coaching, and mentoring structures for people managers.
• Engagement & Culture Development.
• Framework design: design AltoTech's competency framework, career ladders, and performance management methodology.
• Culture and engagement: shape engagement, DEI, and culture-building initiatives across the company.
• Bachelor's degree in Human Resources, Organizational Development, Psychology, Education, or a related field; Master's preferred.
• 3-5 years of HR experience with a focus on learning & development, talent management, or organizational development.
• Skills & Competencies.
• Working knowledge of Thai labor law, compensation and benefits structures, and payroll processes.
• Proficiency with HRIS, applicant tracking, and learning management systems.
• Strong facilitation, coaching, and instructional design skills.
• Experience with talent review methodologies, competency frameworks, and succession planning.
• Excellent stakeholder management skills across all levels of the organization, including senior leadership.
• High attention to detail, discretion, and process rigor in a lean, fast-paced team.
• Fluent in Thai and professional working proficiency in English for regional coordination with Singapore and Malaysia.
• Strong instructional design, facilitation, and coaching skills.
• Strategic thinking with the ability to translate business and talent needs into development frameworks.
• Experience with competency frameworks, 9-box talent review methodology, and succession planning tools.
• Strong stakeholder management with department leads and senior leadership.
• Data-informed approach to measuring learning and development impact.
• Fluent English required for regional program design and facilitation.
• Nice to Have.
• Experience in a multi-country or regional technology/AI scale-up.
• Experience building HR programs and processes from the ground up in a small or lean team environment.
• Certification in instructional design, coaching (for example ICF), or talent management.
• Experience building leadership or management academy programs in a scale-up or multinational environment.
• What We Offer- Competitive salary commensurate with experience and qualifications.
• Direct exposure to cutting-edge technology and energy management projects shaping Thailand's built environment.
• A high-growth startup environment with real ownership and impact from day one.
• Collaborative team culture with a mission-driven focus on sustainability and net-zero impact.
• Opportunity to work with Thailand's most prominent commercial real estate and hospitality brands.

ประสบการณ์:

12 ปีขึ้นไป

ทักษะ:

Project Management, Recruitment

ประเภทงาน:

งานประจำ

• Samut Prakan, Samut Prakan, Thailand.
• R0137075.
• HITACHI ENERGY (THAILAND) LIMITED.
• Human Resources.
• Full time.
• No.
• The HR Business Partner acts as a strategic partner to Service Business in Thailand, Singapore, Malaysia and Indonesia supporting all HR business partnering activities in the local service units. In addition, the role leads and drives HR initiatives, transformation projects, and workforce programs across Service Business Units covering four Local Service Units (LSUs), contributing to the achievement of business objectives within a matrix organization. The role holder will work closely with LSU management team, local country HRs and HR Centers of Expertise (CoEs) to deliver people strategies, organizational effectiveness, talent management, employee engagement, and change management initiatives while ensuring compliance with local labor laws and company policies.
• HR Business Partnering.
• Serve as the primary HR partner for business leaders and managers in 4 local service units (LSUs) - Thailand, Singapore, Malaysia and Indonesia.
• Support the full spectrum of HRBP activities, including workforce planning, talent management, succession planning, performance management, employee relations, organizational design, and change management.
• Partner with leaders to align people strategies with business priorities and growth objectives.
• Provide coaching and guidance to managers on leadership effectiveness, employee development, and people matters.
• Drive employee engagement initiatives and foster an inclusive, high-performance culture.
• Support annual HR processes, including performance reviews, talent reviews, compensation cycles, and succession planning.
• Analyze workforce trends and HR metrics to provide insights and recommendations to business leaders.
• Ensure compliance with local labor legislation and company policies, by partnering with country HRs.
• Lead and coordinate HR projects and initiatives across Service Business Units covering four Local Service Units in alignment with Xmatrix.
• Partner with LSU leadership teams to identify organizational needs and implement solutions.
• Drive cross-functional and matrix HR initiatives related to workforce planning, talent development, capability building, diversity and inclusion, engagement, and organizational effectiveness.
• Manage project timelines, stakeholder alignment, risk mitigation, and communication plans.
• Facilitate best-practice sharing and HR process standardization across Service LSUs.
• Support business transformation, restructuring, and change management initiatives as required.
• Collaborate with global, regional, and local HR teams to ensure successful implementation of strategic HR programs.
• Talent & Leadership Development.
• Facilitate talent review and succession planning discussions.
• Identify critical talent gaps and develop action plans with leaders.
• Support leadership development and talent acceleration initiatives.
• Champion learning and capability-building programs to strengthen organizational effectiveness at all LSU level.
• Employee Engagement & Compliance.
• Manage employee relations matters with appropriate guidance from HR leadership and legal teams.
• Ensure adherence to local employment laws and corporate governance requirements in alignment with country HRs.
• Support investigations, disciplinary processes, and conflict resolution when necessary.
• Continuous employee engagement initiatives at all LSU levels.
• Partnering with L&D teams and arranging for training programs.
• HR Operations & Collaboration.
• Work closely with HR Operations, Talent Acquisition, Compensation & Benefits, Learning & Development, and Global Mobility teams to deliver integrated HR solutions.
• Ensure high-quality execution of HR processes and employee experience initiatives.
• Contribute to continuous improvement of HR practices and organizational effectiveness.
• Education.
• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• Master's degree or HR certification is an advantage.
• Experience.
• 10 - 12 years of progressive HR experience, including HR Business Partnering responsibilities.
• Proven experience partnering with senior business leaders in a matrix organization.
• Experience managing regional, multi - country cross-functional HR projects.
• Experience supporting service, engineering, industrial, or technology-based businesses is preferred.
• Competencies.
• Strong business acumen and strategic thinking.
• Excellent stakeholder management and influencing skills.
• Project management and change management capability.
• Strong communication and presentation skills.
• Data-driven decision-making and analytical skills.
• Ability to manage multiple priorities across diverse stakeholder groups.
• Collaborative mindset with the ability to operate effectively in a global matrix environment.
• 1 month of guaranteed bonus (Fix bonus) plus Performance Bonus. (Depending on employee's performance result and Business performance).
• 10 days annual leave (Service year 0-5), 15 days annual leave (Service year 6-10), flexible working policy, Flexibility working time.
• Benefit according to local standards: Heath-care insurance benefits to employees and their dependents, annual health checkup, Provident Funds (employees can contribute up to 15%).
• Growth possibility: Learning and development platform, career movement opportunity within organization.
• Possibility to gain experience in international environment.
• Please be advised that the benefits provided may differ depending on the employee's country of hire.
• Accessibility and reasonable accommodation.
• Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a.
• general inquiry form.
• on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
• This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
• Use of Al and automated tools in recruitment.
• As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as.
• Hitachi's Global Data Privacy Notice.
• Background Screening and Security Checks.
• As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.
• For certain roles particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.
• The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Business Development, Data Analysis, Recruitment, Automation, Teaching, English, Thai

ประเภทงาน:

งานประจำ

• LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others advancing Thai society together. Our dream is to serve as a private "ministry of education," upgrading education nationwide and preparing every learner for the future.
• Learn Satit Pattana School (LSP) is the first school under the care of LEARN Corpora ...
• We are seeking a bold, action-oriented.
• Head of People Strategy.
• to transform how talent drives educational excellence and business growth at Learn Satit Pattana School (LSP). You do not need a traditional HR backgroundor decades of experience to succeed here. Whether you come from business strategy, consulting, or a rising leadership role,.
• what matters most is your drive to create deeply impactful outcomes for our students, our parents, and the overall standard of education.
• Moving beyond routine administration, you will act as a core business partner to the school's leadership and LEARN Corporation. Your mission is to design the performance cultures and organizational frameworks that empower our educators and directly align with our core goals: the quality of education for our students, the trust of our parents, and the sustainable growth of the school.
• Redesign performance, development, and talent strategy frameworks to directly align with the school's core metrics specifically focusing on teaching excellence, student success, and parent satisfaction.
• Identify bottlenecks in how the school operates and introduce smart efficiencies, workflow automation, and modernized structures so that academic staff can focus their energy on students, not administrative friction.
• Act as a crucial bridge between staff performance and parent/student outcomes. Ensure that our people strategy directly enhances the daily experience of the families we serve.
• Adapt and elevate LEARN Corporation's central HR policies to serve the specific, dynamic needs of the LSP school environment, acting as a strategic partner to school executives.
• Provide leadership and mentorship to the HR team, ensuring the execution of day-to-day operational HR activities, which is crucial in order to deliver high-impact outcomes.
• 7+ years of experience in Business Strategy, Business Development, People Strategy, or Organizational Development. We value bold ideas, execution capability, and a proven track record of driving change over years spent in a senior seat.
• Deep understanding of how talent strategy impacts the bottom line and customer (parent/student) experience.
• Proven ability to modernize legacy processes, drive change management, and implement new technologies or frameworks to improve organizational efficiency.
• High capacity to navigate and influence complex stakeholder environments. You must have the confidence to partner with corporate executives, Thai and international teaching staff, driving initiatives with conviction.
• Strong command of English and Thai, with the ability to communicate strategic vision clearly to both local and foreign staff.
• Not mandatory. A genuine passion for elevating the standard of education through people is required.
• Based full-time on-site at LSP School (Khlong Sam Wa).
• Strategic coordination and occasional travel to LEARN Corporation HQ (MBK Center).
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Full Stack

ประเภทงาน:

งานประจำ

• Collaboration & Delivery.
• Work closely with Designers, Product Managers, and QA to deliver user-centered features on time.
• Break down requirements into clear, actionable tasks and provide accurate effort estimates.
• Participate actively in agile ceremonies including sprint planning, standups, retrospectives, and demos.
• Collaborate with the tech lead and senior engineers to align technical approaches with product goals.
• Support knowledge sharing through documentation and peer learning within the team.
• Operational Excellence & Support.
• Assist in investigating and resolving production issues, identifying root causes and contributing to long-term fixes.
• Maintain clear technical documentation for systems, APIs, and processes you own.
• Monitor and take ownership of the performance and reliability of features you build.
• Continuously improve personal and team workflows by embracing new tools and techniques.
• Bachelor's Degree in Information Systems, Computer Science, or an IT-related field.
• 3-5 years of hands-on software development experience.
• Proficient in HTML/CSS, MySQL, Node.js, and React / React Native.
• Solid understanding of RESTful API design, data modeling, and system integration.
• Familiarity with cloud and container technologies such as AWS, GCP, and Docker.
• Proficiently use.
• AI coding tools.
• (GitHub Copilot, Claude, Gemini, Codex) to boost productivity and deliver work faster with higher quality.
• Systematically.
• debug and optimize.
• work using AI, covering latency, cost, and output quality.
• Experience working in agile development environments and using Git-based workflows.
• Strong problem-solving skills with the ability to break down complex technical challenges.
• Good communication skills, with the ability to collaborate effectively across functions and explain technical concepts clearly.
• Passion for education technology and a desire to make learning better for people everywhere.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

ทักษะ:

Recruitment, Leadership Skill, Labor law, Teamwork

ประเภทงาน:

งานประจำ

• As Restaurant General Manager, the job incumber will be required to run the restaurant to its highest profitability, working closely with the MD / VP of Food Business and following the budget agreed. The job incumber will be assisted by the Restaurant Manager and Head Sommelier to provide excellent customer service, exceeding guests expectations.
• Ensure and perfect relationship and smooth collaboration with the kitchen team, the Sommelier team via head sommelier, the FOH via the restaurant team and the reservati ...
• Previous experiences in similar establishment (same standing) at least 4 5 yearsExperience in establishing recruitment, training and leadership systems in restaurantsProject management skillAccounting & administrative managementLegal obligation (labor law, food safety)Rigorous anticipation & reactivityCustomer care skills and attention to detailCommitment in delivering high quality service and maintain the brand standardAbility to work under pressureAbility to handle a complex and multi-faceted roleAbility to lead teamsAutonomy & initiativeComputingFluent in EnglishMotivational skills.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Business Development, Recruitment, Leadership Skill, English

ประเภทงาน:

งานประจำ

As an Engagement Manager, you will be responsible for managing or leading multiple consulting projects and ensuring on-time and on-budget delivery for clients in the pharmaceutical or related industries by: Managing project teams including both internal and external resources in the design, development and delivery of client deliverables Leveraging business experience and acumen in identifying strategic alternatives and project approach to client questions Serving as key point of contact with client Providing follow-up with client after project deliverable has been completed to ens ...

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Human Resource Management, Recruitment, Leadership Skill, eCommerce, English

ประเภทงาน:

งานประจำ

• CREATIVITY IS OUR SUPERPOWER.
• It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, ...
• At the heart of our company, the Global People & Culture (P&C) team partners with employees across the business to deliver a meaningful, end-to-end employee experience. We live our values every day and are committed to creating a workplace where everyone feels they truly belong. As part of our team, you'll be encouraged to challenge the status quo, bring fresh, progressive thinking, and help drive impactful change. With a presence in over 30 countries and supporting more than 30,000 employees globally, our work has real scale and influence. We're passionate about building an environment that amplifies purpose, passion, and play in every aspect of the employee experience. We value meaningful work, personalized career growth, and the opportunity to shape a world-class People & Culture organization.
• Performance and Growth: Attract and retain the best of the best. Support and inspire them to grow and contribute at the highest level.
• Leadership Development: Cultivate skills and capabilities that make exceptional, innovative leaders.
• Total Rewards: Reward and incentivize our people when and how it matters.
• People Systems: Create integrated systems and processes that are intuitive and effective, and that yield actionable insights, designed with our people at the center.
• Operational Excellence: Execute with excellence, fostering a culture of collaboration while empowering our people.
• Responsible for overseeing all facets of human resources practices and processes. This role involves developing and implementing P&C strategies, as well as providing expert guidance to senior management on all P&C-related matters. The P&C Director plays a pivotal role in cultivating a positive work environment, ensuring adherence to labor regulations, and effectively managing the HR team.
• Overall responsible for HR function for plant.
• Be an Influential Advisor for GM and Leadership team on critical business priorities in terms of proactively identifying gaps in cross-functional alignment & mobilizing manpower resources to deliver operations results.
• Build high performing work culture for the site in partnership with leadership team.
• Influence stakeholders by delivering meaningful messages with confidence.
• Drive employee engagement programs to maintain high morale and engagement score (GPS) of employees.
• Understands how the business' priorities connect to the broader cross functional goals through daily Gemba walk to connect with employees in front line to have good understanding of pulse of organization and proactively work on any gaps in people processes.
• Ensure robust HR process and delivery as per SLAs across Employee life cycle i.e. Recruitment, Onboarding, Talent Development, Employee Relations, Exit process.
• Act as thought partner with GM & Leadership team to enable organization changes to support transformation and deliver with leadership team on OFG targets in terms of fixed cost savings on headcount.
• Maintain cohesive IR environment by building strong partnership and collaboration with Union Committee.
• Guide and support ER manager to lead CLA with Union.
• Drive change management and partner with leadership team to drive digital journey for the plant.
• Assesses capability gaps within teams and creates development plans to close gaps and improve capabilities.
• Sustainably embed DE&I across all talent strategies.
• Develop strategic messages to inform communication plans aligned to business and HR objectives.
• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
• Bachelor's Degree in P&C or a related field.
• 10 to 15 years of experience in People & Culture / Human Resource Management.
• 10 years of management experience.
• Proficient in all HR modules with a comprehensive understanding of modern enterprise HR management models. Knowledgeable about national laws, regulations, and policies pertaining to contract management, salary systems, insurance, and welfare.
• Experienced with personnel administration workflows and adept in managing human resources affairs.
• Fluent in English and Thai.
• Additional Information.
• Don't meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
• Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
• We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
• Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
• Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
• Visit us at.
• https://jobs.mattel.com/.
• and.
• www.instagram.com/MattelCareers.
• Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.
• The Culture at Mattel.
• Corporate Philanthropy.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Project Management, Market Research, Data Analysis, Recruitment, Automation, Biology, SQL, English, Thai

ประเภทงาน:

งานประจำ

• LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others advancing Thai society together. Our dream is to serve as a private "ministry of education," upgrading education nationwide and preparing every learner for the future.
• OnDemand Education, a cornerstone of LEARN ecosystem, is more than a tutoring servic ...
• Join us and help the next generation turn ambition into achievement.
• What You'll Drive.
• End-to-end brand strategy and positioning.
• across multiple channels to build brand equity and recognition.
• Integrated marketing campaigns that support.
• brand awareness, engagement, and.
• lead-to-sale conversion.
• Alignment.
• between brand initiatives and commercial goals by.
• collaborating with the sales team, area manager, commercial team, and product teams.
• Key owner.
• in driving brand visibility and consistency across all customer touchpoints, campaigns and physical branches (online and offline), working closely with the commercial team and area manager team.
• Market research and consumer insights analysis.
• to inform campaign direction and brand development.
• Brand performance tracking.
• with a focus on KPIs such as brand awareness, MQL/SQL conversion, and campaign ROI.
• What You'll Bring.
• Bachelor's degree in Marketing, Business, Communications, or a related field.
• 5+ years of experience in brand management, preferably in retail, tech, or a lead-driven business environment.
• A.
• proven track record.
• of linking brand activities to tangible commercial outcomes, especially.
• lead-to-sale conversion.
• Strong analytical skills and experience using data and insights to drive marketing decisions.
• Knowledge of CRM systems, marketing automation, and digital campaign platforms.
• Creative and strategic thinking with a hands-on approach to execution.
• Excellent communication, stakeholder management, and project management abilities.
• What You'll Gain.
• Experience in shaping a brand that drives real business impact.
• The opportunity to bridge brand building with performance marketing to deliver conversion-focused campaigns.
• A collaborative environment that values innovation, customer insight, and continuous learning.
• Exposure to cross-functional teams and senior leadership, allowing for career growth and strategic influence.
• The satisfaction of seeing your brand strategies convert into measurable sales results and market growth.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

ทักษะ:

Leadership Skill

ประเภทงาน:

งานประจำ

• Support and partner with the Senior People Lead on the definition and execution of global and local policy and change initiatives and understand the impacts of the changes planned.
• Partner with function leads and middle managers to collaborate on creating and delivering the functional priorities and plan, providing strategic guidance.
• Leverage data analytics in driving business solutions and decisions and support with the delivery of operational processes and leverage insights and data and translate ...
• Lead and advise on talent management practices within assigned business unit related to workforce planning, talent acquisition strategy planning, leadership development, employee development, career and succession planning and talent mobility, approving job requisitions.
• Build end-to-end capabilities that accelerate consumer-centric growth and operational excellence.
• Manage works council relations and provide guidance to HR to ensure successful implementation of labor policies and compliance with laws and agreements.
• Consult on overhead management.
• What you will bring.
• HR leader with an active curiosity, insight orientation and external perspective about people and business performance.
• Broad generalist HR skills across a range of populations with increasing responsibility ideally within FMCG/CPG.
• Ability to develop strong partnerships with function leaders.
• Ability to create a change strategy and lead complex and transformation change.
• Ability to engage, inspire, and influence people.
• Future focused by thinking ahead and anticipating new opportunities, leverages an outside in perspective through understanding of market trends.
• More about this role.
• Country to country Relocation support available through our Global Mobility Policies.
• Business Unit Summary.
• Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like _Oreo_ and _Tiger _biscuits, _Kinh Do_ mooncakes, _Jacob's _crackers, _Cadbury Dairy Milk_ chocolate, _Tang_ powdered beverage, _Halls_ candy and _Eden_ cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.
• Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• Job Type.
• Regular.
• HR Strategy.
• Human Resources.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Business Development

ประเภทงาน:

งานประจำ

• Strategic Analysis & Opportunity Identification.
• Conduct in-depth market analysis to identify emerging trends, competitive landscapes, and new growth opportunities in the EdTech sector.
• Develop comprehensive business cases for new ventures, including financial models, feasibility studies, and strategic rationale.
• Identify and validate at least two new high-potential market opportunities within the first six months.
• Present data-backed recommendations to senior leadership to inform strategic planning and investment decisions.
• Partnership Development & Management.
• Identify, engage, and build a strong pipeline of potential strategic partners, from tech startups to established corporations.
• Lead the negotiation of partnership agreements, ensuring mutually beneficial terms that align with OnDemand's strategic goals.
• Cultivate and manage long-term relationships with key partners to maximize value and drive collaborative innovation.
• Serve as the primary point of contact for partners, ensuring smooth collaboration and execution of joint initiatives.
• Project Execution & Piloting.
• Own the end-to-end execution of new business initiatives, from initial concept through to market launch.
• Lead and coordinate cross-functional project teams to ensure initiatives are delivered on time and within scope.
• Design and launch at least one pilot project within the first year to test new products or business models in a real-world setting.
• Define key performance indicators (KPIs) for pilots, meticulously tracking progress and reporting on outcomes to validate concepts.
• New Venture Incubation & Scaling.
• Spearhead the creation of new revenue streams through innovative partnerships and product offerings.
• Develop the go-to-market strategy for new ventures, including positioning, pricing, and launch plans.
• Take ownership of the initial growth phase of new business lines, with a goal of building a sustainable revenue engine.
• Analyze the performance of launched ventures and create a strategic roadmap for scaling successful pilots into core offerings.
• What You'll Bring.
• Bachelor's or Master's degree in Business Administration, Economics, Finance, or a related field.
• 3-5 years of professional experience in business development, corporate strategy, venture capital, or a similar role, or equivalent demonstrated skill.
• A strong command of business model development, with proven ability to design and evaluate new commercial frameworks.
• A deeply data-driven mindset, with experience using quantitative and qualitative data to inform strategic decisions and measure impact.
• Excellent project management skills, with a track record of successfully leading complex initiatives from conception to completion.
• Exceptional negotiation, communication, and stakeholder management skills, with the ability to build consensus and influence outcomes.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.