เงื่อนไขการค้นหา

ทักษะ:

Risk Management, Compliance, Project Management, English

ประเภทงาน:

งานประจำ

• Being a Business Partner to manage end to end Supply Chain with various stakeholders such as Commercials, Demand Hub, Supply Hub, Logistics Control Center, Import Control Tower, Customs Broker and Distributor to ensure stock availability and supply continuity to serve customers and patients in Thailand.
• Management of Customer Service, order processing, on-time-in-full delivery through distributor.
• Management of warehouse and distribution through distributor.
• Management of Inventory/ SLOB, write off and provisions.
• Management of inbound shipments, customs clearance and importation process through Import Control Tower and Customs Broker.
• Management of new product launch, pack change and local repacking.
• Management of P&L and savings.
• Oversight Third Party Logistics Services Providers and performance management.
• Risk management.
• Management of safety, quality, and compliance.
• Work with cross functions in Local, Regional, and external parties to deliver performance and services.
• Project Management.
• Continuous improvement i.e. portfolio/inventory optimization, cost efficiency, waste reduction, digitalization, automation and Gen AI.
• Why You?
• This role is based on-site in Thailand with a hybrid working arrangement available after probation, subject to business needs. You will join a supportive team that values learning and personal development. You will have clear chances to grow into broader supply chain, operations or commercial roles.
• Basic Qualification.
• Minimum Bachelor s Degree in related field of study.
• 8 years and above experiences in Supply Chain Management roles.
• Experienced / excellent knowledge in end to end Supply Chain Management (i.e. demand forecasting, supply planning, logistics and import, warehouse & distribution, customer services etc.).
• Experienced in managing and oversight Third Party Logistics Providers and Performance Management.
• Excellent communication in English.
• Excellent interpersonal skills.
• Strong data literacy and analytics.
• Strategic thinking.
• Problem solving, exception management.
• Stakeholder and people management.
• Continuous improvement mindset.
• Transformation with digitalization, process automation, robotics and Gen AI.
• Preferred Qualification
• If you have the following characteristics, it would be a plusExperience working in the healthcare, pharmaceutical, or fast-moving consumer goods sectors.
• Knowledge of warehouse management systems and transport management systems.
• Experience with continuous improvement methods such as Lean or Six Sigma.
• Formal supply chain or logistics certification.
• Familiarity with import/export regulations and customs processes in Thailand.
• Track record of delivering projects that improved service levels or reduced costs.
• What success looks likeHigh on-time-in-full delivery rates and low order error rates.
• Positive customer feedback and strong internal stakeholder relationships.
• A motivated, well-trained customer service team achieving clear KPIs.
• Reduced logistics costs through improved processes and partner management.
• How to apply
• If this role speaks to you, please submit your CV and a short cover letter explaining how your experience matches the role. We are excited to hear how you can contribute to our mission and grow with us.
• Why GSK?.
• Uniting science, technology and talent to get ahead of disease together.
• GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.
• People and patients around the world count on the medicines and vaccines we make, so we re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
• We are committed to creating an inclusive workplace and providing equal opportunities for all applicants. We embrace an agile working culture across our roles, so if flexibility is important to you please discuss opportunities with our hiring team. If you need any adjustments to the recruitment process to help you demonstrate your strengths and capabilities, contact [email protected]. Please note this email is for adjustment requests only; for other enquiries please use our standard contact channels.
• Important notice to Employment businesses/ Agencies.
• GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Finance, SAP, Procurement

ประเภทงาน:

งานประจำ

• Proactively engage with customers, ensuring they achieve lifetime business value and success with their SAP solutions. This role accelerates value attainment and orchestrates critical activities, fostering customer satisfaction and growth while minimizing churn risk.
• Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions.
• Build trusted executive relationships and earn trusted advisor status with customers ...
• Leverage data & tools to track and manage targeted adoption and consumption activities leveraging customer business objectives, including Relationship Assessments and Outcome Success Plans.
• Act as primary point of escalation for customers account issues.
• Facilitate community connections and identify expansion opportunities at customer to drive ongoing value and growth SAP footprint through expansion of licenses or services.
• What you ll bring.
• 8+ years experience in either Sales, Pre-Sales, Services or Solution/Product Management.
• 8+ years experience in with cloud software solutions and delivery models, specifically in finance and spend management solutions or as a practitioner.
• Strong executive presence and relationship building skills, particularly with finance and procurement leaders.
• Experience and knowledge of finance and spend management business models, strategies, and line of business processes is preferred.
• Responsible for delivery of outcomes of complex and innovative functional issues integrating client needs, strategic business goal of the function and financial objectives involved in directing the implementation and execution of functional business plans integrating functional and financial objectives.
• Proven ability to handle difficult customer situations and discuss challenges with customer executives.
• Commercial/deal support skills.
• Relationship-driven mindset with excellent verbal and non-verbal communication skills.
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based finance and spend management solutions.
• Ability to apply risk-mitigation strategies to customer situations.
• Bachelor's degree or equivalent required.
• MBA or related post-Bachelor qualification is preferred.
• Professional Skills.
• Business Acumen.
• Complex Problem Solving.
• Effective Communication.
• Customer Orientation.
• Establish Trust.
• Influencing Skills.
• Following SAP Solution Skills are preferred.
• O Planning & Consolidation (SAC-Planning and Group Reporting).
• O Treasury & Cash Management (including Cash management).
• O Billing, Revenue & Innovation management (BRIM).
• O Global Trade & Tax.
• O Governance Risk and Compliance (GRC).
• Role Specific Skills.
• Customer Value Journey Alignment.
• Account Governance.
• Account Strategy.
• Customer Success Management.
• Customer Retention.
• Solution Adoption Strategy.
• Customer Expansion.
• Relationship Building.
• Technology Solution Adoption.
• Overcoming Objections.
• Finance and Spend Management Domain Expertise.
• Procurement Process Optimization.
• BSO2X.
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.

ทักษะ:

SAP, Financial Reporting, Budgeting, English

ประเภทงาน:

งานประจำ

• Act as the trusted commercial partner to the Project Manager, overseeing all financial and commercial matters throughout the project lifecycle.
• Maintain accurate project documentation in SAP, ensuring adherence to Siemens Financial Reporting Guidelines (FRG) and local GAAP requirements.
• Lead the planning and execution of budgeting, forecasting, and financial reporting for both domestic and international contracts.
• Track and enhance project financial performance, focusing on gross profit, cash flow, asset management, and financing instruments.
• Provide support in contract administration, customer negotiations, and the implementation of risk mitigation strategies.
• Collaborate cross-functionally to drive project profitability and resolve commercial challenges.
• Present financial outcomes and key performance indicators to senior management.
• We don t need superheroes, just super minds.
• Bachelor's degree or higher in Finance, Accounting, or Business Administration.
• Professional experience in commercial and financial roles, with a strong background in managing large-scale projects.
• Prior experience in Customer Service operations and team leadership is considered an asset.
• Demonstrates excellent coordination, communication, and stakeholder engagement capabilities.
• Proven track record in leading and developing teams.
• Analytical and strategic thinker with solid business acumen.
• Highly self-motivated and proactive, with the ability to balance attention to detail and strategic oversight.
• Fluent in English, both written and verbal.
• Why you ll love working for Siemens Mobility.
• We live and foster an ownership culture in which every employee takes personal responsibility for our Company's success. We invest in our team members, offering a wide variety of development opportunities.
• Flexible working arrangements.
• Flexible Benefits Program for employees & dependents.
• Medical Insurance for Spouse and Children.
• Siemens Share Options.
• National & International opportunities.
• Positive, inclusive and relaxed working environment.
• Join a team dedicated to transforming the everyday for a more sustainable future.
• Siemens prides itself on its diverse workforce.
• Siemens has been recognised as ahead of its time for many reasons, and our progressive policies is one of them. We encourage applications that reflect the diversity of the communities within which we work.
• We are a proud equal opportunity employer, where we continue to push for a work environment of diversity and inclusion, we also believe that differences in personalities, thoughts and ideas are important, and that is why we know diversity and inclusion is very important in helping realise the potential of our people. As part of our Ownership culture, Siemens supports reasonable flexible working practices that empower our employees to best meet work and personal commitments.

ทักษะ:

Legal, Contracts, eCommerce, English

ประเภทงาน:

งานประจำ

• Drafting, negotiating and reviewing a variety of contracts and correspondence.
• Providing legal support and advice on various issues in the company s daily business and operations, including but not limited to general commercial, employment law, competition law, brand related advice, leasing, consumer complaints, ecommerce initiatives, governmental inquiries, customs, importation etc.
• Counselling and structuring transactions, assessing legal risks and minimising disputes.
• Representing the company at hearings, conciliations, employment disputes and the like.
• Participating in and/or leading legal projects and initiatives, and coordinating cross-function and/or cross-border efforts.
• When necessary, participating in global and/or regional legal, compliance and risk initiatives and projects to ensure global best practice and consistency.
• Identifying and driving opportunities to increase operational efficiencies within the legal and compliance team.
• Providing effective and appropriate supervision and management of delivery of legal services through external counsel.
• Monitoring changes and developments in the legal and regulatory environment in the SEA markets, and providing appropriate counsel and advice to management and Senior Director, Legal and Compliance on such changes and developments as well as proposed actions to be taken.
• Developing and conducting educational programs and materials as appropriate in relevant legal areas.
• Compliance and PrivacyEnsuring that matters related to local privacy laws and local competition laws are appropriately handled by identifying risks, providing training to employees, managing internal protocols, and facilitating compliance programs to minimize legal risks. Promptly reporting and sharing the identified legal risks to Global stakeholders (e.g., Global Compliance, Global Privacy) from time to time to achieve full transparency.
• Driving awareness and analysing the risks and opportunities in the realm of compliance.
• Designing, developing and delivering legal and compliance trainings to adidas staff, and working with relevant stakeholders to formulate and implement appropriate standards and procedures consistent with applicable laws when needed.
• Supporting the development and implementation of corporate compliance programs, initiatives and projects to promote the compliance level in relation to unfair competition, anti-bribery and corruption and other relevant legal and compliance areas.
• Collaborating with Global privacy and information security teams to protect and comply with relevant laws on privacy and personal data protection, and minimize risks, and aligning with global stakeholders to comply with Global personal data protection policies.
• Supporting Senior Director, Legal & Compliance to manage internal personal information protection protocol and/or other policies and monitoring personal information protection law-related compliance.
• Finance.
• Brand/Marketing.
• eCommerce.
• Wholesale Operations.
• Supply Chain Management.
• Non-Trade Procurement.
• Customer Service.
• Government Affairs.
• External customers.
• HR.
• IT.
• KNOWLEDGE, SKILLS AND ABILITIES.
• Strong background in contract law, drafting and negotiation.
• Experience in privacy, employment and consumer protection law is preferred.
• Excellent written and verbal communication skills are required (in English and Thai).
• Strong commercial sense and ability to make practical evaluations of risks and offer pragmatic solutions while managing risk is required.
• Must be fluent in English (written and spoken).
• High degree of stakeholder orientation and appropriate prioritization.
• Ability to work independently and manage and prioritize substantial and diverse workload in a challenging legal environment.
• REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS.
• Must be proficient in spoken and written English and Thai, and legal drafting both languages.
• Graduate of a recognised law school and admitted as a member of the legal profession in Thailand.
• At least 5-10 years experience either in the legal department of a multinational corporation or a law firm with an international practice.
• Experience in FMCG, sports company or retail industry is preferred.
• Solid experience in general corporate work, commercial contracts, privacy, employment and competition and consumer law.
• Good knowledge of the legal system and government bodies in Thailand and the main laws, judicial system and experience in dealing with litigation cases in arbitration and courts.
• Must be willing to participate in a team oriented, consensus-building environment.
• Must be independent, self-motivated and responsive.
• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
• CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
• BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
• JOB TITLE: Senior Manager - Legal Counsel BRAND: LOCATION: Bangkok TEAM: Legal & Regulatory STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 539232 DATE: Apr 1, 2026

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Sales, Business Development, Research, English

ประเภทงาน:

งานประจำ

• Leads the Wholesale Sales function for adidas Thailand, with the primary objective of developing and implementing the Company s Sales strategy and customer plans, fully manage the channel s P&L to achieve sales, margin, and contribution objectives.
• Manage a market leadership position within the prescribed channel through execution of strategy, customer relationships and development of revenue streams.
• Country Leadership position, member of the Senior Leadership team reporting directly into the GM / Country Manager.
• Responsible for exhibiting adidas values, leading culture and developing the pipeline of future leaders.
• Lead team towards delivering sales turnover, margins, and contribution whilst managing sales expense within planned levels.
• Ensure AR collections as per trade terms, DSO objectives and limit bad debts with effective credit management, tracking and credit worthiness of customers.
• Formulate sales development, channel strategies, annual customer plans and ensure execution in line with brand image, presentation and company strategy.
• Develop, negotiate and implement trading terms by customers to drive pay by performance growth, optimizing in-store execution, brand presence, sell-through to represent our brands to consumers according to set standards.
• Build, maintain and expand relationships/ alliances with key customers/ stakeholders, maintaining effective customer service levels to meet order processing, route and order fulfillment.
• Liaise with Marketing team on merchandising support, timely inflow of stocks to service customers, ensuring, prompt action to liquidate old inventory.
• Provide coaching and guidance to the team in achieving their daily responsibilities and objectives.
• Lead and develop digital capabilities within the channel and working model with Wholesale customers.
• Lead Business Development opportunities.
• To lead, develop and influence sales organization.
• To make the right hires into the Wholesale team.
• To set performance objectives, targets, guidelines and assess all reports, and ensure target achievements.
• Develop the functional and interpersonal skills of direct reports to maximize personnel capabilities.
• Manage all reports as an integrated team by setting team objectives, targets and guidelines to build a stronger team.
• Ensure smooth cooperation and alignment between all direct reports and all interfaces.
• Measure and deliver own team s KPIs.
• Report on market trends and competitors in the area.
• Provide realistic business plans and forecasts on KA business performance, take mid-long term planning into consideration.
• Manage Sales working budgets in conjunction with the Brand team.
• Trade inventories within prescribed corridors.
• To observe both global and local policies and procedures in all dealings;.
• Support SEA changes and direction;.
• Perform other tasks as may be assigned from time to time.
• Country Senior Leadership Team.
• SEA Hub Team.
• Wholesale Partners & Distributors.
• KNOWLEDGE, SKILLS AND ABILITIES.
• Ability to think strategically, define business opportunities and problems, understand complex business challenges and formulate effective solutions designed to improve results.
• Demonstrated experience in developing and completing successful financial and business plans for achieving sales, service, and contribution goals in large Retail organizations.
• Strong leadership and coaching skills, and the ability to capitalize on and apply these skills, resulting in the growth and development of managers and employees in the organization.
• Possesses strong interpersonal skills and is able to achieve desired results in a fast-paced, highly competitive, multi-tasking environment.
• Extremely strong in the areas of merchandising and store operations, preferably industry knowledge within footwear & apparel.
• Ability to conduct and analyze research related to consumers, industries, markets, customers and competitors.
• Possess strong organizational, problem solving, negotiation and resolution skills.
• Experience setting a shared vision and direction and building the excitement and enthusiasm needed to engage a wide variety of stakeholders;.
• Experience building organizations with strong teams and truly committed staff - evidenced by employee retention and engagement.
• Bachelor's degree with ten or more years retail management experience.
• Master's degree is an advantage.
• 10+ years managing Sales team, Sales/Account Management, and 5 years Sales Leadership.
• Minimum 7 years experience successfully leading, managing and developing multi store, multi-channel retail teams, B2B, Digital Sales.
• Advanced English and fluent local language.
• Advanced IT Skills (Outlook, Excel, Powerpoint).
• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
• CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
• BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
• JOB TITLE: Director, Sales BRAND: LOCATION: Bangkok TEAM: Sales STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 541988 DATE: Apr 8, 2026

ประเภทงาน:

งานประจำ

• Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
• Your role at a glance.
• The Client Success Manager is responsible for building and maintaining the client re ...
• This role is responsible for multiple medium-to-large or diverse (multi-service) contracts for clients. As the primary post-sale point of contact for clients they drive client-facing activity through the Client Success Management Charters of Adoption, Expansion and Renewal.
• Acting as the clients trusted advisor they help the client realize value from their relationship with the organization and ensure the client s relationship experience is a positive one.
• This role is required to work in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal as the primary customer contact point.
• What we are looking for.
• Revenue
• In-contract growth by up-sell / cross-sell of NTT Ltd services within the Client Success managed account base
• On-time renewals (with minimal client or price churn) for either all contracts within their region or those within the Client Success managed account base
• Leadership
• Manage a team of Client Success Management professionals (Client Success Specialists and potentially Client Success Country Leads) in delivering NTT Ltd strategic Client Success Management objectives
• Mentor, coach and manage the performance and professional development of their team of Client Success Management professionals
• Continuously upskill and improve the capability of the Client Success Management professionals in line with Client Success Management strategy
• Clients
• Responsible for ensuring the implementation of client contract strategies which are aligned to the overall Client Success strategy and objectives, ensuring these are developed and executed in a consistent manner.
• Work closely with Client Success Management professionals and other client-facing stakeholders to ensure consistent and effective client engagements
• Remain constantly informed of major service delivery or relationship issues affecting key clients, intervening in the client engagement activities as required
• Develop and maintain relationships with key strategic clients to promote the value of NTT Ltd.'s Client Success Management offer and enhance understanding of clients strategic needs
• Global Client Success Management Practice
• Contribute to the development of Group Client Success Management strategy and oversees resulting regional delivery programmes
• Ensure alignment to the Client Success Management operating model and strategy across the regional Client Success Management community
• Drive pro-active and collaborative membership of global Client Success Management community for their region, supporting practice initiatives and sharing local knowledge/best practice
• Develop and maintain relationships with cross-functional NTT Ltd stakeholders to promote/evangelise the Client Success Management agenda
• Interpersonal skills with the ability to develop and maintain solid stakeholder relationships (across relevant NTT Ltd cross-functional teams and within client environments where necessary)
• Good communication skills (verbal and written) coupled with good questioning skills
• Demonstrates tactical management and leadership skills and drives standards of performance
• Strategic thinking ability coupled with good planning and execution skills
• Understanding of financial statements and metrics, including revenue, expense control, and growth relative to market
• Ability to interpret complex data/reports, derive business insights and define relevant operating responses
• Understanding of NTT Ltd high-level operating model (how we work and which functions are involved)
• Deep understanding of the NTT Ltd services business and commercial service offerings available
• Good knowledge and understanding of IT service environment, service operations and ITIL practices
• Demonstrates an understanding of and the ability to position partnership offerings (i.e. Managed Services, Support Services, Consulting Services and Technical Services)
• Understanding of NTT s approach to Client Success Management, including the strategic direction and operating model
• Tertiary level qualification such as a business management or equivalent degree
• Certification and/or working knowledge of ITIL practice
• Advanced experience in a Managed Services and/or Outsourcing environment
• Advanced experience in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) IT services environment in a senior managerial role
• Advanced experience in sales and client engagements at senior manager level within a commercial service offering environment.
• As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.