เงื่อนไขการค้นหา

ทักษะ:

Automation, Salesforce, Vietnamese

ประเภทงาน:

งานประจำ

• Fluent Vietnamese Language Skills Mandatory.
• Based in Bangkok - Open to relocation.
• Role Summary.
• The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.
• Customer Accountability and Value Alignment.
• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
• Strategic Advisory and Stakeholder Management.
• Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
• Act as a trusted advisor by gaining trust through mutual goals, understanding the customer s business model, and applying proven solutions to their problems.
• Solidify partnership commitments and drive innovation aligned with customers' business challenges.
• Increase customer engagement with products and services and identify major political barriers to customer success.
• Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
• Technical Health, Adoption, and Risk Management.
• AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
• Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
• AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
• Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
• Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
• Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
• Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.
• Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
• Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.
• Vietnamese Language skills mandatory.
• Experienced business professional, preferably with 3+ years relevant industry expertise in Customer Success, SaaS platform use, or related fields.
• Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
• Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer s business.
• Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
• Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development.
• Working knowledge of core Sales Cloud features: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards.
• Understanding of sales processes (lead-to-cash, opportunity management, pipeline management).
• Familiarity with Sales Cloud automation (workflows, process builder, flows for sales processes).
• Ability to demonstrate Lightning Sales Console and mobile app.
• Knowledge of common sales use cases (territory management, lead assignment, opportunity stages).
• Salesforce Certified Administrator (or within 90 days).
• Cloud Specific Experience Preferred.
• Sales Cloud Consultant certification.
• Experience with Sales Cloud features like Einstein Lead Scoring, Opportunity Insights, Activity Capture.
• Understanding of how Sales Cloud integrates with marketing automation and service tools.
• Note: This role is office-flexible, and the expectation is to be in office 3 days per week.
• LI-Y.
• Unleash Your Potential.
• When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what s possible for yourself, for AI, and the world.
• Accommodations.
• If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
• Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

ทักษะ:

Creativity, Video Editing, Social media

ประเภทงาน:

งานประจำ

• Develop and execute creative marketing campaigns for property projects (low-rise / high-rise).
• Plan and produce engaging content for online and offline channels (Facebook, Instagram, TikTok, Website, Sales Gallery).
• Coordinate with internal teams and external agencies (media, production, PR).
• Create key visuals, campaign concepts, and communication messages aligned with brand strategy.
• Manage marketing materials such as brochures, VDO presentations, and promotional content.
• Analyze campaign performance and optimize content effectiveness.
• Support sales team with marketing communication tools and materials.
• Qualifications:Bachelor s degree in Marketing, Communications, Advertising, or related fields.
• 2-5 years experience in Creative, Marketing Communications, or related roles (Property / Real Estate is a plus).
• Strong creativity with good sense of branding and storytelling.
• Good communication and presentation skills.
• Technical Skills:Proficient in content creation tools such as Adobe Creative Suite (Photoshop, Illustrator).
• Able to use video editing tools such as CapCut, Premiere Pro, or similar programs.
• Basic knowledge of social media platforms and digital marketing tools.
• Photography / Videography skills will be an advantage.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Digital Marketing, English

ประเภทงาน:

งานประจำ

• Minimum 4-7 years of experience in Marketing Communications, Digital Marketing, or related fields.
• Experience in the hotel or hospitality industry will be an advantage.
• Strong knowledge of marketing strategy, brand communication, and campaign planning.
• Good understanding of online marketing channels such as Social Media, SEO, SEM, and Online Advertising.
• Strong leadership skills with the ability to manage teams and coordinate with cross-functional departments.
• Excellent planning, time management, and problem-solving skills.
• Ability to analyze data and translate insights into effective marketing strategies.
• Welfare.
• Work 5 days per week.
• 2 meals per day.
• Uniform.
• Public Holidays.
• Annual Leave.
• Service Charge.
• Group insurance.
• Provident Fund.
• Social Security.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Social media, Finance, Digital Marketing, English

ประเภทงาน:

งานประจำ

• Lead Shell Mobility Thailand s digital strategy to grow brand preference and business performance per business plan.
• Aligning with global brand & communications strategies.
• Digital Marketing & Communication.
• Build a strong digital foundation for customer engagement across all touchpoints.
• Drive online-to-offline conversion from mobile to forecourt/storefront..
• Manage Shell s digital channels: LINE Official Account, website, Facebook, mobile app etc.
• Customer Experience & Innovation.
• Develop in-store digital experiences: screens, pickup systems, signage, connected vehicles.
• Create seamless customer journeys across digital and physical platforms.
• Media & Campaign Management.
• Oversee paid, owned, and earned media strategies (search, influencers, partnerships).
• Inspire and manage creative, media, CRM, and digital agencies.
• Ensure relevant and effective digital communication.
• Social Media & Reputation.
• Lead social media community management and social listening.
• Protect and enhance Shell s brand reputation online.
• Performance & Optimization.
• Track digital performance and analyze data for budget and strategy improvements.
• Deliver measurable business impact through well-executed digital campaigns.
• Coordinate with global and local teams to ensure strategic alignment.
• Liaise with internal units (e.g., Corporate Relations, Government Relation, Mobility Sales & Operations, Finance, CP) and cross-functional teams (e.g., NFR, Loyalty, Payment, Brands, Lubricants, Commercial Fuels, Bitumen) to ensure cohesive campaign delivery.
• QualificationsBachelor s Degree with 5+ years in Digital Marketing.
• Strong commercial, strategic and growth mindset.
• Excellent analytical and conceptual thinking.
• High level of self-motivation and personal accountability, with the ability to manage multiple priorities and deadlines independently.
• Excellent stakeholder engagement and communication skills, with a collaborative approach to working across global and local cross-functional teams.
• Adaptable to change and fast-paced environments.
• Fluent in Thai and English (spoken and written).
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.